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HDX Patient Access Comments
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KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Director

HDX Patient Access is nice because it is embedded in our EHR system. We save all of the...

Apr 2021
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Director

We were able to build other things in another patient access solution that we couldn't build in HDX...

Apr 2021
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Analyst/Coordinator

The current functionality does not meet our needs today because we have so many bolt-ons. Ideally,...

Apr 2021
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Analyst/Coordinator

We partner with Cerner for any sort of questions that we have that requires us to log a ticket, and...

Apr 2021
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Analyst/Coordinator

We have run into issues with HDX Patient Access and different patient access systems between clinics...

Apr 2021
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Analyst/Coordinator

The problem we have right now is that Cerner is moving everything into the revenue cycle executable,...

Apr 2021
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Director

I would buy HDX Patient Access again but with some changes. We had a decent go-live, but we had to...

Jan 2021
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Director

At the start of our training, we didn't have any issues getting in touch with the vendor's people....

Jan 2021
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Director

Cerner usually lets us know about upgrades before they happen. The vendor has done really well with...

Jan 2021
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Director

Some of the vendor's billing is complicated because of all the different places that users have to...

Jan 2021
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Director

HDX Patient Access is much better than the system we came from. The solution does pretty much what...

Jan 2021
(0)
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Analyst/Coordinator

With the product, we pick the right plan, pull the information, and have the vendor run the...

Jan 2021
(0)
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Analyst/Coordinator

Once the tool was implemented, there was no training. We would like for the system to be able to...

Jan 2021
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Manager

We don't know whether HDX Patient Access is part of our long-term plans. The product is built with...

Jun 2020
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Manager

Cerner doesn't offer anything new or current. The issue isn't that they don't keep their promises, though....

Jun 2020
(0)
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Manager

Cerner charges for every single thing. They don't even offer to make changes for us.

Jun 2020
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Manager

The product isn't user friendly. We can't customize it according to our needs. We get the...

Jun 2020
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Manager

I have a contact person that I always go to, but we don't have anyone specifically assigned to us....

Jun 2020
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Manager

HDX Patient Access could be better, but if we didn't have it, we would lose so much money.

Jun 2020
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