HDX Patient Access Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:24:25 AM and Model.EvProductId = 79292

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User Commentary

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Manager

Other Observations & Comments

We don't know whether HDX Patient Access is part of our long-term plans. The product is built with...

Jun 2020
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Manager

Other Observations & Comments

Cerner doesn't offer anything new or current. The issue isn't that they don't keep their promises, though....

Jun 2020
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Manager

ROI / Cost (care and feeding)

Cerner charges for every single thing. They don't even offer to make changes for us.

Jun 2020
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Manager

Functionality and Upgrades

The product isn't user friendly. We can't customize it according to our needs. We get the...

Jun 2020
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Manager

Other Observations & Comments

I have a contact person that I always go to, but we don't have anyone specifically assigned to us....

Jun 2020
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Manager

Functionality and Upgrades

HDX Patient Access could be better, but if we didn't have it, we would lose so much money.

Jun 2020
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Manager

Implementation and Training

I am not always completely happy with Cerner, but I don’t know that that is Cerner’s fault. We don’t...

Jan 2020
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Manager

Functionality and Upgrades

HDX Patient Access is very simple to use as long as we actually use it. Everything is right there in...

Jan 2020
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Director

Service and Support

Having HDX Patient Access is a little redundant. I wish the product were embedded into Soarian...

Jun 2019
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Director

Relationship

Cerner has no interest in what their customers have to say. We go to their website and submit an...

May 2019
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Director

Functionality and Upgrades

When patients have a high deductible that they haven't met, we use that as a trigger to send them to...

May 2019
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Director

Functionality and Upgrades

We always say that when we use HDX Patient Access on our quality reports, we will never fail our...

May 2019
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Analyst/Coordinator

Relationship

We have had a good experience with Cerner. We have been able to communicate with them about how to...

Sep 2018
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Analyst/Coordinator

Functionality and Upgrades

We have a considerable rate of incorrect plans, so we would like to know where we are lacking. We...

Sep 2018
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Analyst/Coordinator

Functionality and Upgrades

Depending on the payer, it is sometimes better to call and sometimes better to use the online portal...

Sep 2018
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Analyst/Coordinator

Functionality and Upgrades

We have automatic notifications from some payers but not others. It is taking us forever to be able...

Sep 2018
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more reporting in HDX Patient Access. We like to track things and make sure we...

Sep 2018
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Analyst/Coordinator

Service and Support

We have been very lucky with our support person. Any time we have issues with HDX Patient Access,...

Sep 2018
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Analyst/Coordinator

Other Observations & Comments

There is a lot of interfacing between HDX Patient Access and Soarian Financials. Soarian Financials...

Sep 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

If the communication between Cerner and the payers could be improved in HDX Patient Access, we could...

Sep 2018
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Director

Other Observations & Comments

We use HDX Patient Access to integrate eligibility data, and we use it for the inpatient...

Sep 2018
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Director

Functionality and Upgrades

We like the incident eligibility response that we get with HDX Patient Access. We can usually get...

Sep 2018
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Director

Functionality and Upgrades

We get some complaints about the user interface. My staff members say that the information is harder...

Sep 2018
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Director

Interfacing and Integration

HDX Patient Access gives us what we need, and there aren’t too many negatives about the system. HDX...

Sep 2018
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Director

Technology

I don’t know whether the technology that Cerner is delivering is meeting our needs. They seem to do...

Sep 2018
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Director

Service and Support

The support that we get from Cerner is good. We open tickets all the time, and Cerner assigns...

Sep 2018
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Director

Functionality and Upgrades

The biggest advantage of the Cerner system is having the eligibility piece built in and well...

Jul 2018
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Director

Future Outlook

Within the next couple of years, we will migrate from Siemens' HDX product to Cerner's Millennium...

Jul 2018
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Director

Functionality and Upgrades

We do have the product for eligibility purposes, but it also does other things. It can do patient...

Jul 2018
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Director

Functionality and Upgrades

As far as technology goes, I haven't seen anything new for some time. We have so many plan codes, so...

Jul 2018
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Director

Functionality and Upgrades

The product doesn't currently meet all of our needs because the benefits data is really bad. The...

Jul 2018
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VP/Other Executive

Functionality and Upgrades

HDX Patient Access was previously a Siemens original that Cerner is working on migrating to their...

Jun 2018
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VP/Other Executive

Lessons Learned

My recommendation to any organization looking to implement HDX Patient Access into their workflow...

Jun 2018
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VP/Other Executive

Functionality and Upgrades

We don't use HDX Patient Access for things like eligibility verification, preauthorization,...

Jun 2018
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Analyst/Coordinator

Functionality and Upgrades

Cerner keeps the system updated, so billing is stable. The eligibility checking works well. During...

Mar 2018
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Director

Functionality and Upgrades

We have HDX Patient Access for eligibility and the statements as well. We use the Cerner system with...

Feb 2018
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Director

Functionality and Upgrades

HDX Patient Access works okay. We added some functionality to it this year. It had lost some...

Feb 2018
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VP/Other Executive

Future Outlook

In my opinion, HDX Patient Access started dying when Soarian was acquired. We are getting rid of HDX...

Nov 2017
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VP/Other Executive

Functionality and Upgrades

HDX Patient Access is a terrible system. There are too many folks out there that have hooked their...

Nov 2017
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Analyst/Coordinator

Implementation and Training

HDX Patient Access is a terrific product. The support and training we receive during an upgrade is...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

One flaw in HDX Patient Access that we struggle with is that we have to have a social security...

Nov 2017
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VP/Other Executive

Functionality and Upgrades

HDX Patient Access has integration built in through the profiles that we can develop in our...

Nov 2017
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VP/Other Executive

Functionality and Upgrades

The only thing HDX Patient Access populates is insurance data, and we have to manually accept the...

Nov 2017
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VP/Other Executive

Service and Support

The team that supports HDX Patient Access has great service. They are pretty easy to work with, but...

Nov 2017
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Manager

Other Observations & Comments

My concern with HDX Patient Access is around our contract. We are still on a limited plan. With the...

Nov 2017
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Manager

Other Observations & Comments

We run a batch with HDX Patient Access every month for all our inpatients just to make sure the...

Nov 2017
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Manager

Functionality and Upgrades

HDX Patient Access used to go down many times during the month. It has gotten better recently. Now,...

Nov 2017
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Manager

Functionality and Upgrades

Sometimes the responses in the system are not as clear as we would like. I think they could be more...

Nov 2017
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Manager

Interfacing and Integration

Our systems are not integrated. We have a financial system from a different vendor, but we use HDX...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We use HDX Patient Access for registration because it is embedded in the Soarian platform. It is...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

HDX Patient Access is a necessary evil. The tool is a little labor intensive, and it requires a few...

Oct 2017
 Helpful

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Director

Interfacing and Integration

HDX Patient Access is a pain when it comes to compatibility. It doesn’t integrate with anything...

Oct 2017
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Director

Functionality and Upgrades

The drawback to using Cerner's systems is that they don’t have a wonderful insurance application....

Oct 2017
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Director

Other Observations & Comments

HDX Patient Access doesn't have modern technology. Its primary function is registration, and that is...

Oct 2017
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Director

Other Observations & Comments

We had HDX Patient Access forever, but I knew there were better products out there. I presented...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

I do not like the way the responses are presented to our end users. We find a lot of registrars...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

We have been with HDX Patient Access for many years. We do a lot of manual QA right now. Other...

Oct 2017
 Helpful

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Manager

ROI / Cost (care and feeding)

The system has been very well received by our patients and staff members. The windows are efficient...

Oct 2017
 Helpful

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Manager

ROI / Cost (care and feeding)

We are very happy with the number of users on the system. We have hundreds of patients on it. Fewer...

Oct 2017
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