HealtheIntent Suite Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 9:47:21 PM and Model.EvProductId = 86286

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

We absolutely did a lot with HealtheCareManager through the COVID-19 crisis. We created a nurse...

Nov 2020
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Director

Lessons Learned

My recommendation of Cerner's system would depend on the customer. I don't know whether the system...

Nov 2020
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Director

Future Outlook

I hope that my satisfaction with Cerner will go up over the next 12 months. We have a number of...

Nov 2020
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Director

Functionality and Upgrades

The tool is not as agile as we would like it to be. It is hard for us to pivot and use the system in...

Nov 2020
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Director

Functionality and Upgrades

With HealtheCareManager, we have developed identification algorithms to identify the people who we...

Nov 2020
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Director

ROI / Cost (care and feeding)

If I were to make the decision today, I would choose to buy this solution again. It is pretty much a...

Nov 2020
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Director

Future Outlook

This solution has been missing a functionality that Cerner is now working on called HealtheInsights....

Nov 2020
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Director

Functionality and Upgrades

Cerner continues to develop their products and to make improvements. They have matured a lot in...

Nov 2020
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Director

Relationship

Cerner has partnered with one of our other vendors. We are starting to see some products come out of...

Nov 2020
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Director

ROI / Cost (care and feeding)

Cerner is pretty good about working with us, and they are certainly not nickel-and-diming us.

Nov 2020
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Director

Implementation and Training

The training wasn't ideal because of when we decided to adopt Cerner’s solution. We really haven't...

Nov 2020
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CMIO

Functionality and Upgrades

I am a big fan of HealtheRegistries. As long as we get the attribution reasonably correct, the...

Nov 2020
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CMIO

Interfacing and Integration

The big advantage we have seen with HealtheIntent has been related to the ability to integrate data...

Nov 2020
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CMIO

Implementation and Training

We did a round of training recently that was well received. The feedback on that was very positive....

Nov 2020
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CMIO

Functionality and Upgrades

I would give the overall quality of the product a high rating. We have not had any issues with that....

Nov 2020
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CMIO

Functionality and Upgrades

We are managing all of our COVID-19 response with HealtheIntent. The system has been doing well with...

Nov 2020
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CMIO

Functionality and Upgrades

In terms of outcomes on the COVID-19 dashboard, the most concrete part has been that it is basically...

Nov 2020
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CMIO

Sales and Contracting

In terms of recent commitments, I would say the vendor has been keeping all of their promises. When...

Nov 2020
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CMIO

ROI / Cost (care and feeding)

Normally I would say Cerner nickel-and-dimes us on everything, but the systems are actually an...

Nov 2020
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CMIO

Functionality and Upgrades

In Cerner's systems, it would be helpful to have the availability of standard reports. That is...

Nov 2020
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CMIO

Interfacing and Integration

The system does very well in supporting our integration goals. That is a real strength. We are able...

Nov 2020
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CMIO

Functionality and Upgrades

We have been a Cerner client for a long time, so we have a lot of older functionality mixed in with...

Nov 2020
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CMIO

Functionality and Upgrades

We were a very early implementer of HealtheRegistries, and Cerner's approach has changed quite a bit...

Nov 2020
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CIO

Interfacing and Integration

HealtheIntent does not contain a consent component, so I have to have multiple products to do that....

Nov 2020
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CIO

Relationship

Cerner is absolutely part of our long-term plans, and I do think that Cerner fulfills their...

Nov 2020
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CIO

Relationship

I would like to see Cerner have a greater understanding of what is happening in the market so that...

Nov 2020
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CIO

Service and Support

There are concerns with Cerner’s timeliness of adding new functionality or usability when we...

Nov 2020
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CIO

Functionality and Upgrades

In general, HealtheIntent has been a great platform for us to aggregate multiple data sources across...

Nov 2020
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CIO

Functionality and Upgrades

Cerner has to accelerate machine learning, natural language processing, and AI on the platforms....

Nov 2020
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VP/Other Executive

Service and Support

The Cerner resources we work with are very proactive. They do their best, and when there is...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The functionality of the registries tool itself could be improved with respect to the average...

Oct 2020
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VP/Other Executive

Implementation and Training

We don’t do as good of a job as we should at training people. There are only a few places where...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

HealtheIntent provides a great platform for integrating information from multiple sources, including...

Oct 2020
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Director

Functionality and Upgrades

Our clinicians' experience with HealtheRegistries has been good with very few issues. Clinicians...

Oct 2020
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Director

Other Observations & Comments

With our initial rollout of HealtheIntent, our in-house analysts had difficulty working in the...

Oct 2020
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Director

Service and Support

When we have a need for a change related to HealtheIntent, the time it takes to get what we need is...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Prior to HealtheIntent, we didn't really have much of a database. Anything that we wanted to learn...

Oct 2020
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VP/Other Executive

Relationship

The Cerner team members who I work with are excellent, good folks. They are easy to work with and...

Oct 2020
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VP/Other Executive

Service and Support

During the COVID-19 pandemic, Cerner showed us ways to deploy information. Most of this information...

Oct 2020
 Helpful

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VP/Other Executive

Relationship

Cerner keeps their promises. They are conscious of the promises they make. Things have gone very...

Oct 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Cerner's clinical workflow could be more integrated. It would be helpful to have more integration...

Oct 2020
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Director

Interfacing and Integration

I like that HealtheRegistries is integrated with our EMR. From a technical standpoint, it is pretty...

Oct 2020
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Director

Functionality and Upgrades

HealtheRegistries really is not as evolved as it could be. From that standpoint, Cerner hasn’t kept...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

There is not a lot of user-facing reporting in HealtheIntent. The reporting is more for us to dig in...

Oct 2020
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Director

Implementation and Training

Implementing HealtheIntent was kind of a struggle. We had trouble getting questions answered clearly...

Oct 2020
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Director

Interfacing and Integration

HealtheIntent supports our integration goals now, but we had to do some custom work.

Oct 2020
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Director

Functionality and Upgrades

The HealtheIntent System is kind of complicated. But it works well for the physicians.

Oct 2020
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CIO

Functionality and Upgrades

We are using HealtheIntent in a very limited way. It didn’t pan out as the tool we were hoping for...

Sep 2020
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VP/Other Executive

Service and Support

For the medical group primarily, we are still using the solution just because it is integrated so...

Aug 2020
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VP/Other Executive

Service and Support

We are certainly still using Cerner’s product, but I can’t talk about anything Cerner helped us with...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We will probably migrate altogether out of HealtheIntent and into our other product. The biggest...

Aug 2020
 Helpful

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CMIO

Future Outlook

HealtheIntent has the ability to change how we do business and to provide insights into our...

Aug 2020
 Helpful

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Director

Technology

HealtheIntent has probably played the biggest role through the COVID-19 crisis in that we worked...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

Cerner develops a lot of standard content like analytics, dashboards, and reports. The problem is we...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Cerner really picked up their game during COVID-19. I would give them a high rating for supporting...

Aug 2020
 Helpful

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VP/Other Executive

Future Outlook

Our experience with HealtheIntent has been a mixed bag. The tool started out being very immature,...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Cerner's solutions are very expensive. If I were supporting a major network that was based on...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We aggregated thousands of data points for syndromic surveillance of the COVID-19 pandemic in our...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cerner has a localization process for their dashboards. Rather than supplying a generic format for...

Aug 2020
 Helpful

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VP/Other Executive

Sales and Contracting

Cerner absolutely charged for everything. They oversold what we actually needed, but part of the...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

When we were doing syndromic surveillance of COVID-19 patients, we found hundreds of patients who...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Cerner has turned a corner. Originally, they were pretty awful, but I would say that our...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The implementation of HealtheRegistries was the most mature Cerner implementation. Our level of...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We went through a massive validation process with HealtheRegistries. The concept behind the system...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner's oncology registries really missed the mark. Our oncologists said that Cerner didn't use an...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

People have to do a lot of self-learning with Cerner's population health tools. I would say that...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

If the decision were up to me, I would absolutely not purchase the system again. The plan to keep...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

HealtheCareManager really didn't fit us. It was supposed to be adaptable, but it didn't fulfill that...

Aug 2020
 Helpful

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VP/Other Executive

Technology

My recommendation to Cerner is that they should focus on the overall strategy of the system so that...

Aug 2020
 Helpful

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VP/Other Executive

Implementation and Training

The training is hit or miss, but it is mostly a miss. Cerner has generic training, and our...

Aug 2020
 Helpful

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VP/Other Executive

Implementation and Training

During our implementation, Cerner kept missing dates and promising that there would be changes, but...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

With the pandemic, Cerner really changed gears to be proactive. They brought national data together...

Aug 2020
 Helpful

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CNO

Functionality and Upgrades

Our needs evolve more quickly than the system evolves. What is offered in the system doesn't keep up...

Jul 2020
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CNO

Service and Support

The quality of support we get from the vendor varies and is not always the same. Sometimes the...

Jul 2020
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CNO

Functionality and Upgrades

I would give the system a high rating for driving tangible outcomes. For the most part, the system...

Jul 2020
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CNO

Future Outlook

I would hope that our overall satisfaction with the system will go up over the next year. At the...

Jul 2020
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CNO

Relationship

The people we deal with directly are great. We have built rapport with those folks, and when they...

Jul 2020
 Helpful

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CIO

Service and Support

Cerner was very helpful during the COVID-19 crisis. We didn't leverage everything that Cerner...

Jul 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

Our overall experience with the vendor has been good. We came off of a district program, and we were...

Jul 2020
 Helpful

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CIO

Other Observations & Comments

For this platform, I would say the vendor mostly keeps their promises. There are a couple of things...

Jul 2020
 Helpful

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CIO

Implementation and Training

At times, we ask the vendor to do training or updates. We aren't in the maintenance phase where...

Jul 2020
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CIO

Technology

The vendor is delivering new technology to meet our needs. Things aren't perfect, but they are good....

Jul 2020
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Director

Functionality and Upgrades

I don't trust the analytics a lot of the time. Cerner won't tell us how they calculate some of the...

Jul 2020
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