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User Commentary

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CMIO

I recommend this product to others on a regular basis. It is a solid product, and Cerner is supports...

Oct 2021
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Director

We started with HealtheIntent cost and utilization and then later started using HealtheCare and...

Oct 2021
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Director

Cerner is making progress right now, and that can be seen in the tools. A lot of functionality that...

Oct 2021
||
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Director

The integration with Millennium products and our EHR could improve. Right now, only the discrete...

Oct 2021
||
(0)
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Director

Cerner's support lacks continuity. The support people always want to close tickets when they...

Oct 2021
||
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Director

The training could be improved. Usually, training and education maturity follow product maturity,...

Oct 2021
||
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Director

Reporting is the big gap with HealtheIntent. The real problem we are hoping to address is not...

Oct 2021
||
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CMIO

Cerner has come to implementation projects with recommendations of standards, like measures that...

Oct 2021
||
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CMIO

One of Cerner's people reached out to us about some analytics that they had done for our system...

Oct 2021
||
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CMIO

In terms of being able to do what we want to do with the data, the product is good. In the past, we...

Oct 2021
||
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CMIO

In the past, Cerner's strategy was evolving. One of the things we were told early on during our...

Oct 2021
||
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Director

We are very confident in the move to David Feinberg as president and CEO of Cerner. That is a strong...

Oct 2021
||
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CMIO

One of the nice capabilities of HealtheRegistries is that we can look at the system from a...

Oct 2021
||
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CMIO

The system has Milliman Advanced Risk Adjusters (MARA) risk scoring capabilities, and MARA is a...

Oct 2021
||
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CMIO

Cerner's health-maintenance product and HealtheRegistries previously didn't integrate well together....

Oct 2021
||
(0)
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Director

We spent time improving HealtheRegistries to make it more physician focused. We trained the...

Oct 2021
||
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Director

Cerner pulled one of their products without any warning, and that decision took away from our care...

Oct 2021
||
(0)
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Director

Our care managers are doing well with the product. A lot of their documentation is in an ad hoc form...

Oct 2021
||
(0)
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Director

A component of HealtheCareManager that the vendor calls the communication forum is intended to be...

Oct 2021
||
(0)
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Analyst/Coordinator

HealtheIntent’s stability has really improved. We used to have outages where users couldn't log in...

Oct 2021
||
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Analyst/Coordinator

HealtheIntent is doing exactly what it was designed to do. We can see the data, and the system...

Oct 2021
||
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Analyst/Coordinator

HealtheIntent almost always does the job that we want it to do. Overall, it is a really good...

Oct 2021
||
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Analyst/Coordinator

I think our satisfaction with HealtheIntent will hold steady. We are at the point now where we have...

Oct 2021
||
(0)
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Analyst/Coordinator

We recently entered a partnership with another health system, and they are on a different EMR, so we...

Oct 2021
||
(0)
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Analyst/Coordinator

I don't have a ton of experience with shopping around data warehouses. I like a lot of the things...

Oct 2021
||
(0)
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Analyst/Coordinator

Cerner has gotten much better at keeping their promises. Their people in charge of support and the...

Oct 2021
||
(0)
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Analyst/Coordinator

Cerner really tries to do open access and open integration more than other EMR vendors and data...

Oct 2021
||
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Analyst/Coordinator

We can almost always get ahold of somebody at Cerner. Occasionally, the people working the other end...

Oct 2021
||
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Analyst/Coordinator

HealtheIntent is a data warehouse, so everything is measurable. We have certainly been able to...

Oct 2021
||
(0)
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Analyst/Coordinator

At the time we needed it, the training from Cerner really wasn’t there and wasn’t good. The training...

Oct 2021
||
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CIO

Cerner’s new CEO is going to create so many issues that I don’t know whether the vendor is going to...

Sep 2021
||
(0)
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CIO

We do not have a plan to leave HealtheIntent. A fair number of the individuals that were part of the...

Sep 2021
||
(0)
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CIO

We were having a hard time with some of our COVID-10 predictive models working in HealtheIntent. We...

Sep 2021
||
(0)
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VP/Other Executive

On the population health side, Cerner’s platform for data insights requires too much overhead to...

Sep 2021
||
(0)
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VP/Other Executive

Cerner’s population health management system was promising, but because of the huge overhead costs...

Sep 2021
||
(0)
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VP/Other Executive

Some of the things that Cerner tried to implement were broken with very little ability to be fixed....

Sep 2021
||
(0)
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Director

We were very excited about implementing the product to manage our population health, but hindsight...

Sep 2021
||
(0)
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Director

We went through the work to install HealtheIntent, but we weren't prepared for all the operational...

Sep 2021
||
(0)
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Director

Our providers were looking for a solution that would alert them in real time when a patient was...

Sep 2021
||
(0)
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Director

The providers were disappointed with the reporting. They couldn't get the reporting they expected...

Sep 2021
||
(0)
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Director

There was a gap in the system's information that wasn't pushed through to some of our other systems...

Sep 2021
||
(0)
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Director

The system is an analytics platform and consumes a lot of information. At one point, we found that...

Sep 2021
||
(0)
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VP/Other Executive

We looked at multiple different solutions, and we made the decision to move forward with the...

Aug 2021
||
(0)
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VP/Other Executive

A lot of the product's capabilities were nascent when we started. They had really strong data...

Aug 2021
||
(0)
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VP/Other Executive

The system's sweet spot is integration with other products. We struggled a bit on some of the...

Aug 2021
||
(0)
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VP/Other Executive

The system's reporting capabilities are consistently behind what we need. Cerner spends a lot of...

Aug 2021
||
(0)
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Director

The biggest area Cerner struggles with is that they promise a new enhancement or a fix to what we...

Jul 2021
||
(0)
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Director

The benefit of using HealtheIntent is that it is seamlessly integrated within the workflow and EMR....

Jul 2021
||
(0)
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Director

Cerner doesn’t do a lot of training. They train our IS people, but a lot of the training is based on...

Jul 2021
||
(0)
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CEO/President

As far as integration goes, within Cerner's control and the state of the industry, I would rate...

Jul 2021
||
(0)
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CEO/President

The cost is not inexpensive, but we knew what we were signing on for. It seems like we are always...

Jul 2021
||
(0)
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CEO/President

As far as training goes, we are pretty heavily embedded with Cerner, and we get a lot of benefits...

Jul 2021
||
(0)
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CEO/President

Cerner is always thinking about the future and what delivering long-term technology looks like.

Jul 2021
||
(0)
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Director

Within HealtheCareManager, the algorithms to stratify patients need to be stronger, more...

Jul 2021
||
(0)
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Director

We work a lot with the executives from Cerner on a routine basis.

Jul 2021
||
(0)
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CIO

Population health is a home run, plain and simple. We are enjoying access to lots of valuable...

Jul 2021
||
(0)
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VP/Other Executive

Often, when we do outreach for support and service, it is like we are anonymous. It would almost be...

Jul 2021
||
(0)
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VP/Other Executive

Cerner often overpromises on the delivery time frame, but in general, they keep their promises with...

Jul 2021
||
(0)
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VP/Other Executive

I am extremely impressed and happy with HealtheRegistries. Cerner has really built a community for...

Jul 2021
||
(0)
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VP/Other Executive

I don’t have a problem with Cerner’s vision. I have a problem with how they promise a delivery but...

Jul 2021
||
(0)
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VP/Other Executive

The training depends on which portion of the Cerner team we get. In my experience with Cerner's...

Jul 2021
||
(0)
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CEO/President

Cerner has really good, well-meaning people. I think that Cerner has had a tremendous amount of...

Jul 2021
||
(0)
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CEO/President

The vendor has had delays and implementation issues one after another. Some of the frontline people...

Jul 2021
||
(0)
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Director

One of the components of HealtheIntent is HealtheCare, which is the documentation platform that we...

Jul 2021
||
(0)
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Director

I like the care planning component, but I wish there were a way that we could add to Cerner's...

Jul 2021
||
(0)
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Director

Cerner is always trying to deliver new technology, but they want to charge so much. If Cerner would...

Jul 2021
||
(0)
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Director

One of the major strengths of HealtheCareManager is the ability to assign cases to the case managers...

Jul 2021
||
(0)
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Director

Cerner could improve on some of the reporting. There is a productivity dashboard, but oftentimes, I...

Jul 2021
||
(0)
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VP/Other Executive

Cerner often overpromises on the delivery time frame, but in general, they have kept their promises...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of training depended on which portion of the Cerner team we got. In my experience, some...

Jul 2021
||
(0)
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VP/Other Executive

We are building nearly all our visualizations ourselves. Cerner came out with a portfolio of...

Jul 2021
||
(0)
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VP/Other Executive

We have a hard time getting Cerner's support immediately. We send an email, and we should expect a...

Jul 2021
||
(0)
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VP/Other Executive

Oftentimes, when we do outreach for support and service, we are autonomous. However, it would almost...

Jul 2021
||
(0)
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VP/Other Executive

I have been charged for things that I don't even have functionality for. There are portions of...

Jul 2021
||
(0)
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CMIO

The results of HealtheIntent get fed back into the EHR and population health tools, and the...

Jun 2021
||
(0)
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CMIO

We had problems with validating some measures in Cerner. I would tell someone looking at this system...

Jun 2021
||
(0)
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VP/Other Executive

The vendor certainly tries at times to nickel-and-dime, and we usually laugh at them. The executive...

May 2021
||
(0)
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CMO

We have to use a bunch of solutions in addition to HealtheIntent to do what we do. Another vendor...

Apr 2021
||
(0)
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CMO

HealtheRegistries is helpful. We have that implemented, and providers can go and look at their gaps.

Apr 2021
||
(0)
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CMO

With HealtheRegistries, we have to log in outside of our workflow. The tool is a little bit rigid in...

Apr 2021
||
(0)
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CMO

We could integrate all of the other EMRs in our independent network into HealtheIntent, but the cost...

Apr 2021
||
(0)
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CMO

I have a very good working relationship with our account representative, who seems very nice and...

Apr 2021
||
(0)
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CMO

I continue to get frustrated. One thing that is a real limitation from a data-structure perspective...

Apr 2021
||
(0)
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CMO

Cerner is working on things for medical-expense funds and reconciliation. Oftentimes, the payer...

Apr 2021
||
(0)
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Director

HealtheIntent does what Cerner says it will do. The misstep is where Cerner doesn't explain how much...

Apr 2021
||
(0)
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Director

There are things that we have had to get outside of HealtheIntent. We already know our gaps where we...

Apr 2021
||
(0)
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Director

I don't know that I could pick up the phone and call anybody at Cerner even if I wanted to. Entering...

Apr 2021
||
(0)
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Director

We have to be proactive and look out for a lot of the things coming up. Cerner rarely contacts us in...

Apr 2021
||
(0)
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Director

While HealtheIntent is helpful, it does take a little bit of massaging and customization, more so...

Apr 2021
||
(0)
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Director

We just recently started to marry the claims data and the clinical data. It took us so long to get...

Apr 2021
||
(0)
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Manager

The benefit of the standard platform is that Cerner will push out updates to the platform. We don't...

Apr 2021
||
(0)
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Manager

We get really good support, but there are some things that we have to log tickets for. We try to use...

Apr 2021
||
(0)
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Manager

We have someone who we can escalate to every day. Our executive is amazing. They can actually...

Apr 2021
||
(0)
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Manager

The biggest thing about HealtheIntent is that it doesn't just have our EMR data; the system is...

Apr 2021
||
(0)
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Manager

We entered into an alignment contract where we get an all-we-can-eat buffet and pay one price. We...

Apr 2021
||
(0)
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Director

Cerner has a lot of room for improvement in the population health space. HealtheIntent has...

Apr 2021
||
(0)
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Director

Anything that needs to be built has to be done by Cerner, and the building process takes several...

Apr 2021
||
(0)
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Director

The system helps with integration because we are keeping the clinicians in one tool instead of...

Apr 2021
||
(0)
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Director

Cerner's products keep our clinicians in their appropriate workstreams, but there are limitations...

Apr 2021
||
(0)
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Director

The system is not as robust as it could be. There is a lack of reporting, and the work is siloed. It...

Apr 2021
||
(0)
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Director

HealtheCareManager is our EHR. We purchased another product to replace a piece of the...

Apr 2021
||
(0)
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Director

We don’t really get support for HealtheCareManager. We have to log an SR, and then we have to wait...

Apr 2021
||
(0)
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Director

We believe HealtheRegistries will stay because we aren't convinced that the new system we are moving...

Apr 2021
||
(0)
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Director

In the beginning, we had to pay for the system to be implemented and for Cerner to help. When new...

Apr 2021
||
(0)
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Director

The analytics that we get out of HealtheIntent are probably not as strong as the analytics we could...

Mar 2021
||
(0)
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Director

The power of HealtheIntent is not bad. The power is that we can view it inside of our PowerChart...

Mar 2021
||
(0)
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Director

Cerner tries to keep their promises, but Cerner doesn't. They have very good vision, but they...

Mar 2021
||
(0)
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Director

In my position, we are always aware of what is not working, and that is where all of my attention...

Mar 2021
||
(0)
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Director

HealtheIntent is good for certain things and not as good for other things. We always know our own...

Mar 2021
||
(0)
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Manager

I really like HealtheRegistries. That is why we have stuck with it for so long. We are hesitant to...

Mar 2021
||
(0)
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Manager

I have received excellent support from Cerner. When we have questions or issues, we can always get...

Mar 2021
||
(0)
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Manager

HealtheRegistries is working really well. I would hate to introduce anything that could cause a...

Mar 2021
||
(0)
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Manager

We have to monitor our own data to see whether there is something that the system is not capturing....

Mar 2021
||
(0)
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Manager

The information that we have gotten from this solution has allowed us to save and change patients in...

Mar 2021
||
(0)
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CMIO

There is a lot of clicking here and there, but all of Cerner's products are doing great overall....

Jan 2021
||
(0)
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CMIO

There has been great integration between HealtheCareManager and Millennium PowerChart. Things are...

Jan 2021
||
(0)
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CMIO

Cerner has been supportive and responsive throughout the pandemic. I would definitely recommend...

Jan 2021
||
(0)
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 or  to see details.

CMIO

Overall, the products from Cerner have met our needs. HealtheIntent is the overall platform, and...

Jan 2021
||
(0)
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CMIO

We really like the integration with our data visualization software for reporting and data...

Jan 2021
||
(0)
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CMIO

In terms of improvements, I want to see Cerner be a little more proactive with monitoring. If Cerner...

Jan 2021
||
(0)
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CMIO

Cerner has kept their promises with all the products we have. Like with any other software, there...

Jan 2021
||
(0)
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CMIO

When we exclude a patient, the exclusion is a lifelong one, so we have to do a manual reset. In...

Jan 2021
||
(0)
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CMIO

HealtheRecord definitely works as promoted. We haven't found any evidence that Cerner has...

Jan 2021
||
(0)
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CMIO

We wouldn't be in the position we are in without Cerner's partnership. Our contract is such that the...

Jan 2021
||
(0)
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CMIO

I don't think things will be perfect in the future because I always think products can be better....

Jan 2021
||
(0)
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CMIO

Our implementation of HealtheRegistries was definitely good and easy. The data is already being...

Jan 2021
||
(0)
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CMIO

The product functionality is not perfect, but it is pretty darn close. I would still like the system...

Jan 2021
||
(0)
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CMIO

We have regular communication with top-level leaders at Cerner, and we discuss our relationship, our...

Jan 2021
||
(0)
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CMIO

Cerner comes to the table with recommendations for preferred workflows, but we sometimes decide that...

Jan 2021
||
(0)
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CMIO

Cerner's integration is such that HealtheRecord is right there in our workflow and available to...

Jan 2021
||
(0)
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CIO

Finding the right fit for the platform has been a struggle. I am not quite sure how it was sold...

Dec 2020
||
(0)
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CIO

HealtheIntent actually is a solid reporting platform for COVID-19 cases, telehealth cases, and...

Dec 2020
||
(0)
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CIO

The solution probably fits better in a market where there is one big health system that is using the...

Dec 2020
||
(0)
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CMIO

I would recommend HealtheIntent, but only understanding what their current functionalities are and...

Dec 2020
||
(0)
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CMIO

I might not buy HealtheIntent again. We use it mostly to integrate all the payer data. We end up not...

Dec 2020
||
(0)
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VP/Other Executive

The caveat I would give to anyone looking at the system is that the installation was very long and...

Dec 2020
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(0)
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VP/Other Executive

The system is great. As an end user, I find the system to be very searchable and easy to use when...

Dec 2020
||
(0)
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VP/Other Executive

The strategic guidance just hasn’t been robust. Our internal efforts and discussion and work have...

Dec 2020
||
(0)
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VP/Other Executive

A very big part of our decision to go with Cerner was their population health platform. We have...

Dec 2020
||
(0)
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VP/Other Executive

Our experience has evolved, and both Cerner and our organization have grown over time. Population...

Dec 2020
||
(0)
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VP/Other Executive

We will continue to use Cerner's integrated platform, which goes directly to the providers'...

Dec 2020
||
(0)
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VP/Other Executive

The ability to have one source of data that brings together clinical claims data with additional...

Dec 2020
||
(0)
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VP/Other Executive

The way that the data is set up allows for a lot of different filtering. There is a lot of...

Dec 2020
||
(0)
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VP/Other Executive

Organizations are going to need a lot of support to make the best use and create the most value with...

Dec 2020
||
(0)
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VP/Other Executive

With HealtheRegistries, we are really just getting into more use around that. However, it is...

Dec 2020
||
(0)
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VP/Other Executive

HealtheRegistries was a little bit better, and some of the other tools have improved over time. I...

Dec 2020
||
(0)
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CIO

We will use HealtheIntent to drive the scorecards in order to meet the conditions under our contract...

Dec 2020
||
(0)
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CIO

HealtheIntent has also moved to Amazon Web Services (AWS). The new AWS is good. The technology is a...

Dec 2020
||
(0)
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 or  to see details.

CIO

My only real complaint with the product is that we would like to see more front-end access to...

Dec 2020
||
(0)
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Director

We absolutely did a lot with HealtheCareManager through the COVID-19 crisis. We created a nurse...

Nov 2020
||
(0)
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Director

My recommendation of Cerner's system would depend on the customer. I don't know whether the system...

Nov 2020
||
(0)
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Director

I hope that my satisfaction with Cerner will go up over the next 12 months. We have a number of...

Nov 2020
||
(0)
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Director

The tool is not as agile as we would like it to be. It is hard for us to pivot and use the system in...

Nov 2020
||
(0)
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Director

With HealtheCareManager, we have developed identification algorithms to identify the people who we...

Nov 2020
||
(0)
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Director

If I were to make the decision today, I would choose to buy this solution again. It is pretty much a...

Nov 2020
||
(0)
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Director

This solution has been missing a functionality that Cerner is now working on called HealtheInsights....

Nov 2020
||
(0)
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Director

Cerner continues to develop their products and to make improvements. They have matured a lot in...

Nov 2020
||
(0)
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Director

Cerner has partnered with one of our other vendors. We are starting to see some products come out of...

Nov 2020
||
(0)
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Director

Cerner is pretty good about working with us, and they are certainly not nickel-and-diming us.

Nov 2020
||
(0)
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 or  to see details.

Director

The training wasn't ideal because of when we decided to adopt Cerner’s solution. We really haven't...

Nov 2020
||
(0)
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 or  to see details.

CMIO

I am a big fan of HealtheRegistries. As long as we get the attribution reasonably correct, the...

Nov 2020
||
(0)
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 or  to see details.

CMIO

The big advantage we have seen with HealtheIntent has been related to the ability to integrate data...

Nov 2020
||
(0)
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CMIO

We did a round of training recently that was well received. The feedback on that was very positive....

Nov 2020
||
(0)
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 or  to see details.

CMIO

I would give the overall quality of the product a high rating. We have not had any issues with that....

Nov 2020
||
(0)
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 or  to see details.

CMIO

We are managing all of our COVID-19 response with HealtheIntent. The system has been doing well with...

Nov 2020
||
(0)
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CMIO

In terms of outcomes on the COVID-19 dashboard, the most concrete part has been that it is basically...

Nov 2020
||
(0)
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CMIO

In terms of recent commitments, I would say the vendor has been keeping all of their promises. When...

Nov 2020
||
(0)
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CMIO

Normally I would say Cerner nickel-and-dimes us on everything, but the systems are actually an...

Nov 2020
||
(0)
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CMIO

In Cerner's systems, it would be helpful to have the availability of standard reports. That is...

Nov 2020
||
(0)
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CMIO

The system does very well in supporting our integration goals. That is a real strength. We are able...

Nov 2020
||
(0)
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CMIO

We have been a Cerner client for a long time, so we have a lot of older functionality mixed in with...

Nov 2020
||
(0)
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CMIO

We were a very early implementer of HealtheRegistries, and Cerner's approach has changed quite a bit...

Nov 2020
||
(0)
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CIO

HealtheIntent does not contain a consent component, so I have to have multiple products to do that....

Nov 2020
||
(0)
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 or  to see details.

CIO

Cerner is absolutely part of our long-term plans, and I do think that Cerner fulfills their...

Nov 2020
||
(0)
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CIO

I would like to see Cerner have a greater understanding of what is happening in the market so that...

Nov 2020
||
(0)
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CIO

There are concerns with Cerner’s timeliness of adding new functionality or usability when we...

Nov 2020
||
(0)
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CIO

In general, HealtheIntent has been a great platform for us to aggregate multiple data sources across...

Nov 2020
||
(0)
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CIO

Cerner has to accelerate machine learning, natural language processing, and AI on the platforms....

Nov 2020
||
(0)
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VP/Other Executive

The Cerner resources we work with are very proactive. They do their best, and when there is...

Oct 2020
||
(0)
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VP/Other Executive

The functionality of the registries tool itself could be improved with respect to the average...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

We don’t do as good of a job as we should at training people. There are only a few places where...

Oct 2020
||
(0)
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 or  to see details.

Director

HealtheIntent provides a great platform for integrating information from multiple sources, including...

Oct 2020
||
(0)
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Director

Our clinicians' experience with HealtheRegistries has been good with very few issues. Clinicians...

Oct 2020
||
(0)
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 or  to see details.

Director

With our initial rollout of HealtheIntent, our in-house analysts had difficulty working in the...

Oct 2020
||
(0)
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Director

When we have a need for a change related to HealtheIntent, the time it takes to get what we need is...

Oct 2020
||
(0)
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VP/Other Executive

Prior to HealtheIntent, we didn't really have much of a database. Anything that we wanted to learn...

Oct 2020
||
(0)
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VP/Other Executive

The Cerner team members who I work with are excellent, good folks. They are easy to work with and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the COVID-19 pandemic, Cerner showed us ways to deploy information. Most of this information...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner keeps their promises. They are conscious of the promises they make. Things have gone very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's clinical workflow could be more integrated. It would be helpful to have more integration...

Oct 2020
||
(0)
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Director

I like that HealtheRegistries is integrated with our EMR. From a technical standpoint, it is pretty...

Oct 2020
||
(0)
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Director

HealtheRegistries really is not as evolved as it could be. From that standpoint, Cerner hasn’t kept...

Oct 2020
||
(0)
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