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KLAS Research Director - Bradley Hunter
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User Commentary

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VP/Other Executive

The vendor certainly tries at times to nickel-and-dime, and we usually laugh at them. The executive...

May 2021
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CMO

We have to use a bunch of solutions in addition to HealtheIntent to do what we do. Another vendor...

Apr 2021
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CMO

HealtheRegistries is helpful. We have that implemented, and providers can go and look at their gaps.

Apr 2021
||
(0)
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CMO

With HealtheRegistries, we have to log in outside of our workflow. The tool is a little bit rigid in...

Apr 2021
||
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CMO

We could integrate all of the other EMRs in our independent network into HealtheIntent, but the cost...

Apr 2021
||
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CMO

I have a very good working relationship with our account representative, who seems very nice and...

Apr 2021
||
(0)
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CMO

I continue to get frustrated. One thing that is a real limitation from a data-structure perspective...

Apr 2021
||
(0)
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CMO

Cerner is working on things for medical-expense funds and reconciliation. Oftentimes, the payer...

Apr 2021
||
(0)
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Director

HealtheIntent does what Cerner says it will do. The misstep is where Cerner doesn't explain how much...

Apr 2021
||
(0)
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Director

There are things that we have had to get outside of HealtheIntent. We already know our gaps where we...

Apr 2021
||
(0)
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Director

I don't know that I could pick up the phone and call anybody at Cerner even if I wanted to. Entering...

Apr 2021
||
(0)
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Director

We have to be proactive and look out for a lot of the things coming up. Cerner rarely contacts us in...

Apr 2021
||
(0)
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Director

While HealtheIntent is helpful, it does take a little bit of massaging and customization, more so...

Apr 2021
||
(0)
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Director

We just recently started to marry the claims data and the clinical data. It took us so long to get...

Apr 2021
||
(0)
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Manager

The benefit of the standard platform is that Cerner will push out updates to the platform. We don't...

Apr 2021
||
(0)
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Manager

We get really good support, but there are some things that we have to log tickets for. We try to use...

Apr 2021
||
(0)
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Manager

We have someone who we can escalate to every day. Our executive is amazing. They can actually...

Apr 2021
||
(0)
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Manager

The biggest thing about HealtheIntent is that it doesn't just have our EMR data; the system is...

Apr 2021
||
(0)
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Manager

We entered into an alignment contract where we get an all-we-can-eat buffet and pay one price. We...

Apr 2021
||
(0)
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Director

Cerner has a lot of room for improvement in the population health space. HealtheIntent has...

Apr 2021
||
(0)
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Director

Anything that needs to be built has to be done by Cerner, and the building process takes several...

Apr 2021
||
(0)
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Director

The system helps with integration because we are keeping the clinicians in one tool instead of...

Apr 2021
||
(0)
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Director

Cerner's products keep our clinicians in their appropriate workstreams, but there are limitations...

Apr 2021
||
(0)
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Director

The system is not as robust as it could be. There is a lack of reporting, and the work is siloed. It...

Apr 2021
||
(0)
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Director

HealtheCareManager is our EHR. We purchased another product to replace a piece of the...

Apr 2021
||
(0)
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Director

We don’t really get support for HealtheCareManager. We have to log an SR, and then we have to wait...

Apr 2021
||
(0)
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Director

We believe HealtheRegistries will stay because we aren't convinced that the new system we are moving...

Apr 2021
||
(0)
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Director

In the beginning, we had to pay for the system to be implemented and for Cerner to help. When new...

Apr 2021
||
(0)
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Director

The analytics that we get out of HealtheIntent are probably not as strong as the analytics we could...

Mar 2021
||
(0)
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Director

The power of HealtheIntent is not bad. The power is that we can view it inside of our PowerChart...

Mar 2021
||
(0)
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Director

Cerner tries to keep their promises, but Cerner doesn't. They have very good vision, but they...

Mar 2021
||
(0)
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Director

In my position, we are always aware of what is not working, and that is where all of my attention...

Mar 2021
||
(0)
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Director

HealtheIntent is good for certain things and not as good for other things. We always know our own...

Mar 2021
||
(0)
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Manager

I really like HealtheRegistries. That is why we have stuck with it for so long. We are hesitant to...

Mar 2021
||
(0)
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Manager

I have received excellent support from Cerner. When we have questions or issues, we can always get...

Mar 2021
||
(0)
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Manager

HealtheRegistries is working really well. I would hate to introduce anything that could cause a...

Mar 2021
||
(0)
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Manager

We have to monitor our own data to see whether there is something that the system is not capturing....

Mar 2021
||
(0)
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Manager

The information that we have gotten from this solution has allowed us to save and change patients in...

Mar 2021
||
(0)
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CMIO

There is a lot of clicking here and there, but all of Cerner's products are doing great overall....

Jan 2021
||
(0)
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CMIO

There has been great integration between HealtheCareManager and Millennium PowerChart. Things are...

Jan 2021
||
(0)
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CMIO

Cerner has been supportive and responsive throughout the pandemic. I would definitely recommend...

Jan 2021
||
(0)
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 or  to see details.

CMIO

Overall, the products from Cerner have met our needs. HealtheIntent is the overall platform, and...

Jan 2021
||
(0)
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 or  to see details.

CMIO

We really like the integration with our data visualization software for reporting and data...

Jan 2021
||
(0)
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CMIO

In terms of improvements, I want to see Cerner be a little more proactive with monitoring. If Cerner...

Jan 2021
||
(0)
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 or  to see details.

CMIO

Cerner has kept their promises with all the products we have. Like with any other software, there...

Jan 2021
||
(0)
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CMIO

When we exclude a patient, the exclusion is a lifelong one, so we have to do a manual reset. In...

Jan 2021
||
(0)
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CMIO

HealtheRecord definitely works as promoted. We haven't found any evidence that Cerner has...

Jan 2021
||
(0)
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 or  to see details.

CMIO

We wouldn't be in the position we are in without Cerner's partnership. Our contract is such that the...

Jan 2021
||
(0)
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CMIO

I don't think things will be perfect in the future because I always think products can be better....

Jan 2021
||
(0)
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 or  to see details.

CMIO

Our implementation of HealtheRegistries was definitely good and easy. The data is already being...

Jan 2021
||
(0)
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CMIO

The product functionality is not perfect, but it is pretty darn close. I would still like the system...

Jan 2021
||
(0)
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CMIO

We have regular communication with top-level leaders at Cerner, and we discuss our relationship, our...

Jan 2021
||
(0)
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CMIO

Cerner comes to the table with recommendations for preferred workflows, but we sometimes decide that...

Jan 2021
||
(0)
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CMIO

Cerner's integration is such that HealtheRecord is right there in our workflow and available to...

Jan 2021
||
(0)
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CIO

Finding the right fit for the platform has been a struggle. I am not quite sure how it was sold...

Dec 2020
||
(0)
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CIO

HealtheIntent actually is a solid reporting platform for COVID-19 cases, telehealth cases, and...

Dec 2020
||
(0)
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CIO

The solution probably fits better in a market where there is one big health system that is using the...

Dec 2020
||
(0)
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CMIO

I would recommend HealtheIntent, but only understanding what their current functionalities are and...

Dec 2020
||
(0)
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CMIO

I might not buy HealtheIntent again. We use it mostly to integrate all the payer data. We end up not...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The caveat I would give to anyone looking at the system is that the installation was very long and...

Dec 2020
||
(0)
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VP/Other Executive

The system is great. As an end user, I find the system to be very searchable and easy to use when...

Dec 2020
||
(0)
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VP/Other Executive

The strategic guidance just hasn’t been robust. Our internal efforts and discussion and work have...

Dec 2020
||
(0)
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VP/Other Executive

A very big part of our decision to go with Cerner was their population health platform. We have...

Dec 2020
||
(0)
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VP/Other Executive

Our experience has evolved, and both Cerner and our organization have grown over time. Population...

Dec 2020
||
(0)
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VP/Other Executive

We will continue to use Cerner's integrated platform, which goes directly to the providers'...

Dec 2020
||
(0)
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VP/Other Executive

The ability to have one source of data that brings together clinical claims data with additional...

Dec 2020
||
(0)
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VP/Other Executive

The way that the data is set up allows for a lot of different filtering. There is a lot of...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

Organizations are going to need a lot of support to make the best use and create the most value with...

Dec 2020
||
(0)
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VP/Other Executive

With HealtheRegistries, we are really just getting into more use around that. However, it is...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

HealtheRegistries was a little bit better, and some of the other tools have improved over time. I...

Dec 2020
||
(0)
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 or  to see details.

CIO

We will use HealtheIntent to drive the scorecards in order to meet the conditions under our contract...

Dec 2020
||
(0)
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CIO

HealtheIntent has also moved to Amazon Web Services (AWS). The new AWS is good. The technology is a...

Dec 2020
||
(0)
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 or  to see details.

CIO

My only real complaint with the product is that we would like to see more front-end access to...

Dec 2020
||
(0)
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 or  to see details.

Director

We absolutely did a lot with HealtheCareManager through the COVID-19 crisis. We created a nurse...

Nov 2020
||
(0)
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 or  to see details.

Director

My recommendation of Cerner's system would depend on the customer. I don't know whether the system...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hope that my satisfaction with Cerner will go up over the next 12 months. We have a number of...

Nov 2020
||
(0)
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 or  to see details.

Director

The tool is not as agile as we would like it to be. It is hard for us to pivot and use the system in...

Nov 2020
||
(0)
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 or  to see details.

Director

With HealtheCareManager, we have developed identification algorithms to identify the people who we...

Nov 2020
||
(0)
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 or  to see details.

Director

If I were to make the decision today, I would choose to buy this solution again. It is pretty much a...

Nov 2020
||
(0)
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 or  to see details.

Director

This solution has been missing a functionality that Cerner is now working on called HealtheInsights....

Nov 2020
||
(0)
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 or  to see details.

Director

Cerner continues to develop their products and to make improvements. They have matured a lot in...

Nov 2020
||
(0)
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 or  to see details.

Director

Cerner has partnered with one of our other vendors. We are starting to see some products come out of...

Nov 2020
||
(0)
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 or  to see details.

Director

Cerner is pretty good about working with us, and they are certainly not nickel-and-diming us.

Nov 2020
||
(0)
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 or  to see details.

Director

The training wasn't ideal because of when we decided to adopt Cerner’s solution. We really haven't...

Nov 2020
||
(0)
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 or  to see details.

CMIO

I am a big fan of HealtheRegistries. As long as we get the attribution reasonably correct, the...

Nov 2020
||
(0)
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 or  to see details.

CMIO

The big advantage we have seen with HealtheIntent has been related to the ability to integrate data...

Nov 2020
||
(0)
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CMIO

We did a round of training recently that was well received. The feedback on that was very positive....

Nov 2020
||
(0)
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CMIO

I would give the overall quality of the product a high rating. We have not had any issues with that....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are managing all of our COVID-19 response with HealtheIntent. The system has been doing well with...

Nov 2020
||
(0)
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 or  to see details.

CMIO

In terms of outcomes on the COVID-19 dashboard, the most concrete part has been that it is basically...

Nov 2020
||
(0)
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 or  to see details.

CMIO

In terms of recent commitments, I would say the vendor has been keeping all of their promises. When...

Nov 2020
||
(0)
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 or  to see details.

CMIO

Normally I would say Cerner nickel-and-dimes us on everything, but the systems are actually an...

Nov 2020
||
(0)
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 or  to see details.

CMIO

In Cerner's systems, it would be helpful to have the availability of standard reports. That is...

Nov 2020
||
(0)
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 or  to see details.

CMIO

The system does very well in supporting our integration goals. That is a real strength. We are able...

Nov 2020
||
(0)
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 or  to see details.

CMIO

We have been a Cerner client for a long time, so we have a lot of older functionality mixed in with...

Nov 2020
||
(0)
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CMIO

We were a very early implementer of HealtheRegistries, and Cerner's approach has changed quite a bit...

Nov 2020
||
(0)
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 or  to see details.

CIO

HealtheIntent does not contain a consent component, so I have to have multiple products to do that....

Nov 2020
||
(0)
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 or  to see details.

CIO

Cerner is absolutely part of our long-term plans, and I do think that Cerner fulfills their...

Nov 2020
||
(0)
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 or  to see details.

CIO

I would like to see Cerner have a greater understanding of what is happening in the market so that...

Nov 2020
||
(0)
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 or  to see details.

CIO

There are concerns with Cerner’s timeliness of adding new functionality or usability when we...

Nov 2020
||
(0)
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 or  to see details.

CIO

In general, HealtheIntent has been a great platform for us to aggregate multiple data sources across...

Nov 2020
||
(0)
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CIO

Cerner has to accelerate machine learning, natural language processing, and AI on the platforms....

Nov 2020
||
(0)
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VP/Other Executive

The Cerner resources we work with are very proactive. They do their best, and when there is...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

The functionality of the registries tool itself could be improved with respect to the average...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

We don’t do as good of a job as we should at training people. There are only a few places where...

Oct 2020
||
(0)
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 or  to see details.

Director

HealtheIntent provides a great platform for integrating information from multiple sources, including...

Oct 2020
||
(0)
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Director

Our clinicians' experience with HealtheRegistries has been good with very few issues. Clinicians...

Oct 2020
||
(0)
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Director

With our initial rollout of HealtheIntent, our in-house analysts had difficulty working in the...

Oct 2020
||
(0)
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Director

When we have a need for a change related to HealtheIntent, the time it takes to get what we need is...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

Prior to HealtheIntent, we didn't really have much of a database. Anything that we wanted to learn...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

The Cerner team members who I work with are excellent, good folks. They are easy to work with and...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

During the COVID-19 pandemic, Cerner showed us ways to deploy information. Most of this information...

Oct 2020
||
(0)
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VP/Other Executive

Cerner keeps their promises. They are conscious of the promises they make. Things have gone very...

Oct 2020
||
(0)
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VP/Other Executive

Cerner's clinical workflow could be more integrated. It would be helpful to have more integration...

Oct 2020
||
(0)
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Director

I like that HealtheRegistries is integrated with our EMR. From a technical standpoint, it is pretty...

Oct 2020
||
(0)
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Director

HealtheRegistries really is not as evolved as it could be. From that standpoint, Cerner hasn’t kept...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is not a lot of user-facing reporting in HealtheIntent. The reporting is more for us to dig in...

Oct 2020
||
(0)
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 or  to see details.

Director

Implementing HealtheIntent was kind of a struggle. We had trouble getting questions answered clearly...

Oct 2020
||
(0)
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 or  to see details.

Director

HealtheIntent supports our integration goals now, but we had to do some custom work.

Oct 2020
||
(0)
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 or  to see details.

Director

The HealtheIntent System is kind of complicated. But it works well for the physicians.

Oct 2020
||
(0)
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CIO

We are using HealtheIntent in a very limited way. It didn’t pan out as the tool we were hoping for...

Sep 2020
||
(0)
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VP/Other Executive

For the medical group primarily, we are still using the solution just because it is integrated so...

Aug 2020
||
(0)
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VP/Other Executive

We are certainly still using Cerner’s product, but I can’t talk about anything Cerner helped us with...

Aug 2020
||
(0)
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 or  to see details.

VP/Other Executive

We will probably migrate altogether out of HealtheIntent and into our other product. The biggest...

Aug 2020
||
(0)
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 or  to see details.

CMIO

HealtheIntent has the ability to change how we do business and to provide insights into our...

Aug 2020
||
(0)
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Director

HealtheIntent has probably played the biggest role through the COVID-19 crisis in that we worked...

Aug 2020
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(0)
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Director

Cerner develops a lot of standard content like analytics, dashboards, and reports. The problem is we...

Aug 2020
||
(0)
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VP/Other Executive

Cerner really picked up their game during COVID-19. I would give them a high rating for supporting...

Aug 2020
||
(0)
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VP/Other Executive

Our experience with HealtheIntent has been a mixed bag. The tool started out being very immature,...

Aug 2020
||
(0)
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VP/Other Executive

Cerner's solutions are very expensive. If I were supporting a major network that was based on...

Aug 2020
||
(0)
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VP/Other Executive

We aggregated thousands of data points for syndromic surveillance of the COVID-19 pandemic in our...

Aug 2020
||
(0)
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VP/Other Executive

Cerner has a localization process for their dashboards. Rather than supplying a generic format for...

Aug 2020
||
(0)
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VP/Other Executive

Cerner absolutely charged for everything. They oversold what we actually needed, but part of the...

Aug 2020
||
(0)
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VP/Other Executive

When we were doing syndromic surveillance of COVID-19 patients, we found hundreds of patients who...

Aug 2020
||
(0)
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VP/Other Executive

Cerner has turned a corner. Originally, they were pretty awful, but I would say that our...

Aug 2020
||
(0)
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VP/Other Executive

The implementation of HealtheRegistries was the most mature Cerner implementation. Our level of...

Aug 2020
||
(0)
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VP/Other Executive

We went through a massive validation process with HealtheRegistries. The concept behind the system...

Aug 2020
||
(0)
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VP/Other Executive

Cerner's oncology registries really missed the mark. Our oncologists said that Cerner didn't use an...

Aug 2020
||
(0)
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VP/Other Executive

People have to do a lot of self-learning with Cerner's population health tools. I would say that...

Aug 2020
||
(0)
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VP/Other Executive

If the decision were up to me, I would absolutely not purchase the system again. The plan to keep...

Aug 2020
||
(0)
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VP/Other Executive

HealtheCareManager really didn't fit us. It was supposed to be adaptable, but it didn't fulfill that...

Aug 2020
||
(0)
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VP/Other Executive

My recommendation to Cerner is that they should focus on the overall strategy of the system so that...

Aug 2020
||
(0)
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VP/Other Executive

The training is hit or miss, but it is mostly a miss. Cerner has generic training, and our...

Aug 2020
||
(0)
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VP/Other Executive

During our implementation, Cerner kept missing dates and promising that there would be changes, but...

Aug 2020
||
(0)
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VP/Other Executive

With the pandemic, Cerner really changed gears to be proactive. They brought national data together...

Aug 2020
||
(0)
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CNO

Our needs evolve more quickly than the system evolves. What is offered in the system doesn't keep up...

Jul 2020
||
(0)
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CNO

The quality of support we get from the vendor varies and is not always the same. Sometimes the...

Jul 2020
||
(0)
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CNO

I would give the system a high rating for driving tangible outcomes. For the most part, the system...

Jul 2020
||
(0)
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CNO

I would hope that our overall satisfaction with the system will go up over the next year. At the...

Jul 2020
||
(0)
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CNO

The people we deal with directly are great. We have built rapport with those folks, and when they...

Jul 2020
||
(0)
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CIO

Cerner was very helpful during the COVID-19 crisis. We didn't leverage everything that Cerner...

Jul 2020
||
(0)
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CIO

Our overall experience with the vendor has been good. We came off of a district program, and we were...

Jul 2020
||
(0)
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CIO

For this platform, I would say the vendor mostly keeps their promises. There are a couple of things...

Jul 2020
||
(0)
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CIO

At times, we ask the vendor to do training or updates. We aren't in the maintenance phase where...

Jul 2020
||
(0)
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CIO

The vendor is delivering new technology to meet our needs. Things aren't perfect, but they are good....

Jul 2020
||
(0)
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Director

I don't trust the analytics a lot of the time. Cerner won't tell us how they calculate some of the...

Jul 2020
||
(0)
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Director

From the beginning, we saw that some of the attributions for the registries and the queues weren't...

Jul 2020
||
(0)
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Director

Keeping Cerner is a decision that is outside my control. I would say the vendor is part of our...

Jul 2020
||
(0)
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Director

Cerner tries to deliver new technology, but at the end of the day, they need to fix what they have...

Jul 2020
||
(0)
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Director

Cerner's executives are pretty involved, but Cerner needs to be more malleable. We are dealing with...

Jul 2020
||
(0)
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Director

We did a very compressed implementation, and normally, Cerner would do more training. Cerner...

Jul 2020
||
(0)
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Director

HealtheCareManager is lesser than the other products we use. The biggest challenge is that it is the...

Jul 2020
||
(0)
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Director

Cerner’s products are all the same when it comes to new technology. Because of the product’s...

Jul 2020
||
(0)
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Director

When it comes to proactive service, I have to get credit where credit is due because the vendor is...

Jul 2020
||
(0)
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Director

The vendor has been pretty good about avoiding charging for every little thing. Cerner gouged us...

Jul 2020
||
(0)
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Director

The vendor's ongoing support takes forever. When I open just an average service request, I sometimes...

Jul 2020
||
(0)
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Director

With a good conscience, I can't say that the vendor keeps their promises. When it comes to...

Jul 2020
||
(0)
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Director

HealtheIntent is impacted by Millennium PowerChart. That is why there are some opportunities with...

Jul 2020
||
(0)
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Director

I would buy Cerner’s system again because I have not yet seen the perfect product for population...

Jul 2020
||
(0)
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Director

When it comes to executive involvement, we have several executive-level people on-site because of...

Jul 2020
||
(0)
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Director

HealtheIntent seems to be pretty flexible in terms of taking in outside data. Since the initial...

Jul 2020
||
(0)
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Director

The overall value of the system is high. Our HealtheIntent team has been able to focus on some of...

Jul 2020
||
(0)
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Director

Our resource allotment for building the system is very big. Some of our enterprise system resources...

Jul 2020
||
(0)
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CMO

We are pretty pleased with Cerner's implementation of updates and upgrades. It is hard for me to...

Jun 2020
||
(0)
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CMO

HealtheIntent is a really good platform, and the integration is strong.

Jun 2020
||
(0)
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CMO

The support is a problem on the HealtheIntent side. The support issues don’t go into the portal yet,...

Jun 2020
||
(0)
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VP/Other Executive

We are able to take in different data from different EMRs, and we port it over into HealtheIntent....

Jun 2020
||
(0)
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VP/Other Executive

I have been able to work with different people within Cerner. Some people are very quick and...

Jun 2020
||
(0)
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VP/Other Executive

With HealtheRegistries, we get real-time data and can see individuals' performances at an office...

Jun 2020
||
(0)
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 or  to see details.

VP/Other Executive

If a large organization builds out multiple organizations within HealtheRegistries and wants to set...

Jun 2020
||
(0)
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VP/Other Executive

HealtheRecord is a longitudinal patient record that is an incorporation of EMR data and claims data,...

Jun 2020
||
(0)
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VP/Other Executive

All the information that comes into HealtheRecord is there when we find it, and we can see where...

Jun 2020
||
(0)
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CIO

The product is powerful, but we don't fully leverage it on our end, so we don't get the full value.

Jun 2020
||
(0)
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Manager

We need more overall support on the product. The vendor has gotten rid of their support and client...

Jun 2020
||
(0)
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