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HealtheIntent Suite Comments
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User Commentary
VP/Other Executive
The vendor certainly tries at times to nickel-and-dime, and we usually laugh at them. The executive...
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CMO
We have to use a bunch of solutions in addition to HealtheIntent to do what we do. Another vendor...
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CMO
HealtheRegistries is helpful. We have that implemented, and providers can go and look at their gaps.
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CMO
With HealtheRegistries, we have to log in outside of our workflow. The tool is a little bit rigid in...
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CMO
We could integrate all of the other EMRs in our independent network into HealtheIntent, but the cost...
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CMO
I have a very good working relationship with our account representative, who seems very nice and...
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CMO
I continue to get frustrated. One thing that is a real limitation from a data-structure perspective...
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CMO
Cerner is working on things for medical-expense funds and reconciliation. Oftentimes, the payer...
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Director
HealtheIntent does what Cerner says it will do. The misstep is where Cerner doesn't explain how much...
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Director
There are things that we have had to get outside of HealtheIntent. We already know our gaps where we...
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Director
I don't know that I could pick up the phone and call anybody at Cerner even if I wanted to. Entering...
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Director
We have to be proactive and look out for a lot of the things coming up. Cerner rarely contacts us in...
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Director
While HealtheIntent is helpful, it does take a little bit of massaging and customization, more so...
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Director
We just recently started to marry the claims data and the clinical data. It took us so long to get...
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Manager
The benefit of the standard platform is that Cerner will push out updates to the platform. We don't...
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Manager
We get really good support, but there are some things that we have to log tickets for. We try to use...
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Manager
We have someone who we can escalate to every day. Our executive is amazing. They can actually...
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Manager
The biggest thing about HealtheIntent is that it doesn't just have our EMR data; the system is...
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Manager
We entered into an alignment contract where we get an all-we-can-eat buffet and pay one price. We...
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Director
Cerner has a lot of room for improvement in the population health space. HealtheIntent has...
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Director
Anything that needs to be built has to be done by Cerner, and the building process takes several...
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Director
The system helps with integration because we are keeping the clinicians in one tool instead of...
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Director
Cerner's products keep our clinicians in their appropriate workstreams, but there are limitations...
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Director
The system is not as robust as it could be. There is a lack of reporting, and the work is siloed. It...
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Director
HealtheCareManager is our EHR. We purchased another product to replace a piece of the...
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Director
We don’t really get support for HealtheCareManager. We have to log an SR, and then we have to wait...
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Director
We believe HealtheRegistries will stay because we aren't convinced that the new system we are moving...
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Director
In the beginning, we had to pay for the system to be implemented and for Cerner to help. When new...
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Director
The analytics that we get out of HealtheIntent are probably not as strong as the analytics we could...
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Director
The power of HealtheIntent is not bad. The power is that we can view it inside of our PowerChart...
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Director
Cerner tries to keep their promises, but Cerner doesn't. They have very good vision, but they...
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Director
In my position, we are always aware of what is not working, and that is where all of my attention...
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Director
HealtheIntent is good for certain things and not as good for other things. We always know our own...
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Manager
I really like HealtheRegistries. That is why we have stuck with it for so long. We are hesitant to...
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Manager
I have received excellent support from Cerner. When we have questions or issues, we can always get...
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Manager
HealtheRegistries is working really well. I would hate to introduce anything that could cause a...
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Manager
We have to monitor our own data to see whether there is something that the system is not capturing....
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Manager
The information that we have gotten from this solution has allowed us to save and change patients in...
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CMIO
There is a lot of clicking here and there, but all of Cerner's products are doing great overall....
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CMIO
There has been great integration between HealtheCareManager and Millennium PowerChart. Things are...
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CMIO
Cerner has been supportive and responsive throughout the pandemic. I would definitely recommend...
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CMIO
Overall, the products from Cerner have met our needs. HealtheIntent is the overall platform, and...
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CMIO
We really like the integration with our data visualization software for reporting and data...
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CMIO
In terms of improvements, I want to see Cerner be a little more proactive with monitoring. If Cerner...
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CMIO
Cerner has kept their promises with all the products we have. Like with any other software, there...
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CMIO
When we exclude a patient, the exclusion is a lifelong one, so we have to do a manual reset. In...
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CMIO
HealtheRecord definitely works as promoted. We haven't found any evidence that Cerner has...
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CMIO
We wouldn't be in the position we are in without Cerner's partnership. Our contract is such that the...
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CMIO
I don't think things will be perfect in the future because I always think products can be better....
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CMIO
Our implementation of HealtheRegistries was definitely good and easy. The data is already being...
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CMIO
The product functionality is not perfect, but it is pretty darn close. I would still like the system...
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CMIO
We have regular communication with top-level leaders at Cerner, and we discuss our relationship, our...
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CMIO
Cerner comes to the table with recommendations for preferred workflows, but we sometimes decide that...
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CMIO
Cerner's integration is such that HealtheRecord is right there in our workflow and available to...
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CIO
Finding the right fit for the platform has been a struggle. I am not quite sure how it was sold...
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CIO
HealtheIntent actually is a solid reporting platform for COVID-19 cases, telehealth cases, and...
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CIO
The solution probably fits better in a market where there is one big health system that is using the...
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CMIO
I would recommend HealtheIntent, but only understanding what their current functionalities are and...
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CMIO
I might not buy HealtheIntent again. We use it mostly to integrate all the payer data. We end up not...
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VP/Other Executive
The caveat I would give to anyone looking at the system is that the installation was very long and...
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VP/Other Executive
The system is great. As an end user, I find the system to be very searchable and easy to use when...
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VP/Other Executive
The strategic guidance just hasn’t been robust. Our internal efforts and discussion and work have...
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VP/Other Executive
A very big part of our decision to go with Cerner was their population health platform. We have...
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VP/Other Executive
Our experience has evolved, and both Cerner and our organization have grown over time. Population...
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VP/Other Executive
We will continue to use Cerner's integrated platform, which goes directly to the providers'...
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VP/Other Executive
The ability to have one source of data that brings together clinical claims data with additional...
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VP/Other Executive
The way that the data is set up allows for a lot of different filtering. There is a lot of...
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VP/Other Executive
Organizations are going to need a lot of support to make the best use and create the most value with...
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VP/Other Executive
With HealtheRegistries, we are really just getting into more use around that. However, it is...
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VP/Other Executive
HealtheRegistries was a little bit better, and some of the other tools have improved over time. I...
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CIO
We will use HealtheIntent to drive the scorecards in order to meet the conditions under our contract...
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CIO
HealtheIntent has also moved to Amazon Web Services (AWS). The new AWS is good. The technology is a...
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CIO
My only real complaint with the product is that we would like to see more front-end access to...
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Director
We absolutely did a lot with HealtheCareManager through the COVID-19 crisis. We created a nurse...
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Director
My recommendation of Cerner's system would depend on the customer. I don't know whether the system...
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Director
I hope that my satisfaction with Cerner will go up over the next 12 months. We have a number of...
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Director
The tool is not as agile as we would like it to be. It is hard for us to pivot and use the system in...
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Director
With HealtheCareManager, we have developed identification algorithms to identify the people who we...
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Director
If I were to make the decision today, I would choose to buy this solution again. It is pretty much a...
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Director
This solution has been missing a functionality that Cerner is now working on called HealtheInsights....
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Director
Cerner continues to develop their products and to make improvements. They have matured a lot in...
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Director
Cerner has partnered with one of our other vendors. We are starting to see some products come out of...
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Director
Cerner is pretty good about working with us, and they are certainly not nickel-and-diming us.
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Director
The training wasn't ideal because of when we decided to adopt Cerner’s solution. We really haven't...
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CMIO
I am a big fan of HealtheRegistries. As long as we get the attribution reasonably correct, the...
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CMIO
The big advantage we have seen with HealtheIntent has been related to the ability to integrate data...
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CMIO
We did a round of training recently that was well received. The feedback on that was very positive....
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CMIO
I would give the overall quality of the product a high rating. We have not had any issues with that....
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CMIO
We are managing all of our COVID-19 response with HealtheIntent. The system has been doing well with...
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CMIO
In terms of outcomes on the COVID-19 dashboard, the most concrete part has been that it is basically...
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CMIO
In terms of recent commitments, I would say the vendor has been keeping all of their promises. When...
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CMIO
Normally I would say Cerner nickel-and-dimes us on everything, but the systems are actually an...
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CMIO
In Cerner's systems, it would be helpful to have the availability of standard reports. That is...
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CMIO
The system does very well in supporting our integration goals. That is a real strength. We are able...
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CMIO
We have been a Cerner client for a long time, so we have a lot of older functionality mixed in with...
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CMIO
We were a very early implementer of HealtheRegistries, and Cerner's approach has changed quite a bit...
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CIO
HealtheIntent does not contain a consent component, so I have to have multiple products to do that....
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CIO
Cerner is absolutely part of our long-term plans, and I do think that Cerner fulfills their...
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CIO
I would like to see Cerner have a greater understanding of what is happening in the market so that...
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CIO
There are concerns with Cerner’s timeliness of adding new functionality or usability when we...
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CIO
In general, HealtheIntent has been a great platform for us to aggregate multiple data sources across...
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CIO
Cerner has to accelerate machine learning, natural language processing, and AI on the platforms....
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VP/Other Executive
The Cerner resources we work with are very proactive. They do their best, and when there is...
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VP/Other Executive
The functionality of the registries tool itself could be improved with respect to the average...
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VP/Other Executive
We don’t do as good of a job as we should at training people. There are only a few places where...
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Director
HealtheIntent provides a great platform for integrating information from multiple sources, including...
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Director
Our clinicians' experience with HealtheRegistries has been good with very few issues. Clinicians...
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Director
With our initial rollout of HealtheIntent, our in-house analysts had difficulty working in the...
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Director
When we have a need for a change related to HealtheIntent, the time it takes to get what we need is...
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VP/Other Executive
Prior to HealtheIntent, we didn't really have much of a database. Anything that we wanted to learn...
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VP/Other Executive
The Cerner team members who I work with are excellent, good folks. They are easy to work with and...
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VP/Other Executive
During the COVID-19 pandemic, Cerner showed us ways to deploy information. Most of this information...
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VP/Other Executive
Cerner keeps their promises. They are conscious of the promises they make. Things have gone very...
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VP/Other Executive
Cerner's clinical workflow could be more integrated. It would be helpful to have more integration...
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Director
I like that HealtheRegistries is integrated with our EMR. From a technical standpoint, it is pretty...
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Director
HealtheRegistries really is not as evolved as it could be. From that standpoint, Cerner hasn’t kept...
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Director
There is not a lot of user-facing reporting in HealtheIntent. The reporting is more for us to dig in...
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Director
Implementing HealtheIntent was kind of a struggle. We had trouble getting questions answered clearly...
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Director
HealtheIntent supports our integration goals now, but we had to do some custom work.
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Director
The HealtheIntent System is kind of complicated. But it works well for the physicians.
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CIO
We are using HealtheIntent in a very limited way. It didn’t pan out as the tool we were hoping for...
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VP/Other Executive
For the medical group primarily, we are still using the solution just because it is integrated so...
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VP/Other Executive
We are certainly still using Cerner’s product, but I can’t talk about anything Cerner helped us with...
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VP/Other Executive
We will probably migrate altogether out of HealtheIntent and into our other product. The biggest...
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CMIO
HealtheIntent has the ability to change how we do business and to provide insights into our...
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Director
HealtheIntent has probably played the biggest role through the COVID-19 crisis in that we worked...
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Director
Cerner develops a lot of standard content like analytics, dashboards, and reports. The problem is we...
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VP/Other Executive
Cerner really picked up their game during COVID-19. I would give them a high rating for supporting...
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VP/Other Executive
Our experience with HealtheIntent has been a mixed bag. The tool started out being very immature,...
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VP/Other Executive
Cerner's solutions are very expensive. If I were supporting a major network that was based on...
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VP/Other Executive
We aggregated thousands of data points for syndromic surveillance of the COVID-19 pandemic in our...
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VP/Other Executive
Cerner has a localization process for their dashboards. Rather than supplying a generic format for...
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VP/Other Executive
Cerner absolutely charged for everything. They oversold what we actually needed, but part of the...
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VP/Other Executive
When we were doing syndromic surveillance of COVID-19 patients, we found hundreds of patients who...
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VP/Other Executive
Cerner has turned a corner. Originally, they were pretty awful, but I would say that our...
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VP/Other Executive
The implementation of HealtheRegistries was the most mature Cerner implementation. Our level of...
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VP/Other Executive
We went through a massive validation process with HealtheRegistries. The concept behind the system...
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VP/Other Executive
Cerner's oncology registries really missed the mark. Our oncologists said that Cerner didn't use an...
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VP/Other Executive
People have to do a lot of self-learning with Cerner's population health tools. I would say that...
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VP/Other Executive
If the decision were up to me, I would absolutely not purchase the system again. The plan to keep...
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VP/Other Executive
HealtheCareManager really didn't fit us. It was supposed to be adaptable, but it didn't fulfill that...
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VP/Other Executive
My recommendation to Cerner is that they should focus on the overall strategy of the system so that...
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VP/Other Executive
The training is hit or miss, but it is mostly a miss. Cerner has generic training, and our...
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VP/Other Executive
During our implementation, Cerner kept missing dates and promising that there would be changes, but...
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VP/Other Executive
With the pandemic, Cerner really changed gears to be proactive. They brought national data together...
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CNO
Our needs evolve more quickly than the system evolves. What is offered in the system doesn't keep up...
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CNO
The quality of support we get from the vendor varies and is not always the same. Sometimes the...
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CNO
I would give the system a high rating for driving tangible outcomes. For the most part, the system...
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CNO
I would hope that our overall satisfaction with the system will go up over the next year. At the...
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CNO
The people we deal with directly are great. We have built rapport with those folks, and when they...
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CIO
Cerner was very helpful during the COVID-19 crisis. We didn't leverage everything that Cerner...
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CIO
Our overall experience with the vendor has been good. We came off of a district program, and we were...
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CIO
For this platform, I would say the vendor mostly keeps their promises. There are a couple of things...
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CIO
At times, we ask the vendor to do training or updates. We aren't in the maintenance phase where...
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CIO
The vendor is delivering new technology to meet our needs. Things aren't perfect, but they are good....
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Director
I don't trust the analytics a lot of the time. Cerner won't tell us how they calculate some of the...
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Director
From the beginning, we saw that some of the attributions for the registries and the queues weren't...
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Director
Keeping Cerner is a decision that is outside my control. I would say the vendor is part of our...
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Director
Cerner tries to deliver new technology, but at the end of the day, they need to fix what they have...
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Director
Cerner's executives are pretty involved, but Cerner needs to be more malleable. We are dealing with...
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Director
We did a very compressed implementation, and normally, Cerner would do more training. Cerner...
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Director
HealtheCareManager is lesser than the other products we use. The biggest challenge is that it is the...
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Director
Cerner’s products are all the same when it comes to new technology. Because of the product’s...
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Director
When it comes to proactive service, I have to get credit where credit is due because the vendor is...
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Director
The vendor has been pretty good about avoiding charging for every little thing. Cerner gouged us...
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Director
The vendor's ongoing support takes forever. When I open just an average service request, I sometimes...
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Director
With a good conscience, I can't say that the vendor keeps their promises. When it comes to...
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Director
HealtheIntent is impacted by Millennium PowerChart. That is why there are some opportunities with...
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Director
I would buy Cerner’s system again because I have not yet seen the perfect product for population...
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Director
When it comes to executive involvement, we have several executive-level people on-site because of...
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Director
HealtheIntent seems to be pretty flexible in terms of taking in outside data. Since the initial...
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Director
The overall value of the system is high. Our HealtheIntent team has been able to focus on some of...
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Director
Our resource allotment for building the system is very big. Some of our enterprise system resources...
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CMO
We are pretty pleased with Cerner's implementation of updates and upgrades. It is hard for me to...
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CMO
HealtheIntent is a really good platform, and the integration is strong.
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CMO
The support is a problem on the HealtheIntent side. The support issues don’t go into the portal yet,...
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VP/Other Executive
We are able to take in different data from different EMRs, and we port it over into HealtheIntent....
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VP/Other Executive
I have been able to work with different people within Cerner. Some people are very quick and...
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VP/Other Executive
With HealtheRegistries, we get real-time data and can see individuals' performances at an office...
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VP/Other Executive
If a large organization builds out multiple organizations within HealtheRegistries and wants to set...
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VP/Other Executive
HealtheRecord is a longitudinal patient record that is an incorporation of EMR data and claims data,...
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VP/Other Executive
All the information that comes into HealtheRecord is there when we find it, and we can see where...
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CIO
The product is powerful, but we don't fully leverage it on our end, so we don't get the full value.
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Manager
We need more overall support on the product. The vendor has gotten rid of their support and client...
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