Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
CMIO
There is a lot of clicking here and there, but all of Cerner's products are doing great overall....
Login or Create an Account to see details.
CMIO
There has been great integration between HealtheCareManager and Millennium PowerChart. Things are...
Login or Create an Account to see details.
CMIO
Cerner has been supportive and responsive throughout the pandemic. I would definitely recommend...
Login or Create an Account to see details.
CMIO
Overall, the products from Cerner have met our needs. HealtheIntent is the overall platform, and...
Login or Create an Account to see details.
CMIO
We really like the integration with our data visualization software for reporting and data...
Login or Create an Account to see details.
CMIO
In terms of improvements, I want to see Cerner be a little more proactive with monitoring. If Cerner...
Login or Create an Account to see details.
CMIO
Cerner has kept their promises with all the products we have. Like with any other software, there...
Login or Create an Account to see details.
CMIO
When we exclude a patient, the exclusion is a lifelong one, so we have to do a manual reset. In...
Login or Create an Account to see details.
CMIO
HealtheRecord definitely works as promoted. We haven't found any evidence that Cerner has...
Login or Create an Account to see details.
CMIO
We wouldn't be in the position we are in without Cerner's partnership. Our contract is such that the...
Login or Create an Account to see details.
CMIO
I don't think things will be perfect in the future because I always think products can be better....
Login or Create an Account to see details.
CMIO
Our implementation of HealtheRegistries was definitely good and easy. The data is already being...
Login or Create an Account to see details.
CMIO
The product functionality is not perfect, but it is pretty darn close. I would still like the system...
Login or Create an Account to see details.
CMIO
We have regular communication with top-level leaders at Cerner, and we discuss our relationship, our...
Login or Create an Account to see details.
CMIO
Cerner comes to the table with recommendations for preferred workflows, but we sometimes decide that...
Login or Create an Account to see details.
CMIO
Cerner's integration is such that HealtheRecord is right there in our workflow and available to...
Login or Create an Account to see details.
CIO
Finding the right fit for the platform has been a struggle. I am not quite sure how it was sold...
Login or Create an Account to see details.
CIO
HealtheIntent actually is a solid reporting platform for COVID-19 cases, telehealth cases, and...
Login or Create an Account to see details.
CIO
The solution probably fits better in a market where there is one big health system that is using the...
Login or Create an Account to see details.
CMIO
I would recommend HealtheIntent, but only understanding what their current functionalities are and...
Login or Create an Account to see details.
CMIO
I might not buy HealtheIntent again. We use it mostly to integrate all the payer data. We end up not...
Login or Create an Account to see details.
VP/Other Executive
The caveat I would give to anyone looking at the system is that the installation was very long and...
Login or Create an Account to see details.
VP/Other Executive
The system is great. As an end user, I find the system to be very searchable and easy to use when...
Login or Create an Account to see details.
VP/Other Executive
The strategic guidance just hasn’t been robust. Our internal efforts and discussion and work have...
Login or Create an Account to see details.
VP/Other Executive
A very big part of our decision to go with Cerner was their population health platform. We have...
Login or Create an Account to see details.
VP/Other Executive
Our experience has evolved, and both Cerner and our organization have grown over time. Population...
Login or Create an Account to see details.
VP/Other Executive
We will continue to use Cerner's integrated platform, which goes directly to the providers'...
Login or Create an Account to see details.
VP/Other Executive
The ability to have one source of data that brings together clinical claims data with additional...
Login or Create an Account to see details.
VP/Other Executive
The way that the data is set up allows for a lot of different filtering. There is a lot of...
Login or Create an Account to see details.
VP/Other Executive
Organizations are going to need a lot of support to make the best use and create the most value with...
Login or Create an Account to see details.
VP/Other Executive
With HealtheRegistries, we are really just getting into more use around that. However, it is...
Login or Create an Account to see details.
VP/Other Executive
HealtheRegistries was a little bit better, and some of the other tools have improved over time. I...
Login or Create an Account to see details.
CIO
We will use HealtheIntent to drive the scorecards in order to meet the conditions under our contract...
Login or Create an Account to see details.
CIO
HealtheIntent has also moved to Amazon Web Services (AWS). The new AWS is good. The technology is a...
Login or Create an Account to see details.
CIO
My only real complaint with the product is that we would like to see more front-end access to...
Login or Create an Account to see details.
Director
We absolutely did a lot with HealtheCareManager through the COVID-19 crisis. We created a nurse...
Login or Create an Account to see details.
Director
My recommendation of Cerner's system would depend on the customer. I don't know whether the system...
Login or Create an Account to see details.
Director
I hope that my satisfaction with Cerner will go up over the next 12 months. We have a number of...
Login or Create an Account to see details.
Director
The tool is not as agile as we would like it to be. It is hard for us to pivot and use the system in...
Login or Create an Account to see details.
Director
With HealtheCareManager, we have developed identification algorithms to identify the people who we...
Login or Create an Account to see details.
Director
If I were to make the decision today, I would choose to buy this solution again. It is pretty much a...
Login or Create an Account to see details.
Director
This solution has been missing a functionality that Cerner is now working on called HealtheInsights....
Login or Create an Account to see details.
Director
Cerner continues to develop their products and to make improvements. They have matured a lot in...
Login or Create an Account to see details.
Director
Cerner has partnered with one of our other vendors. We are starting to see some products come out of...
Login or Create an Account to see details.
Director
Cerner is pretty good about working with us, and they are certainly not nickel-and-diming us.
Login or Create an Account to see details.
Director
The training wasn't ideal because of when we decided to adopt Cerner’s solution. We really haven't...
Login or Create an Account to see details.
CMIO
I am a big fan of HealtheRegistries. As long as we get the attribution reasonably correct, the...
Login or Create an Account to see details.
CMIO
The big advantage we have seen with HealtheIntent has been related to the ability to integrate data...
Login or Create an Account to see details.
CMIO
We did a round of training recently that was well received. The feedback on that was very positive....
Login or Create an Account to see details.
CMIO
I would give the overall quality of the product a high rating. We have not had any issues with that....
Login or Create an Account to see details.
CMIO
We are managing all of our COVID-19 response with HealtheIntent. The system has been doing well with...
Login or Create an Account to see details.
CMIO
In terms of outcomes on the COVID-19 dashboard, the most concrete part has been that it is basically...
Login or Create an Account to see details.
CMIO
In terms of recent commitments, I would say the vendor has been keeping all of their promises. When...
Login or Create an Account to see details.
CMIO
Normally I would say Cerner nickel-and-dimes us on everything, but the systems are actually an...
Login or Create an Account to see details.
CMIO
In Cerner's systems, it would be helpful to have the availability of standard reports. That is...
Login or Create an Account to see details.
CMIO
The system does very well in supporting our integration goals. That is a real strength. We are able...
Login or Create an Account to see details.
CMIO
We have been a Cerner client for a long time, so we have a lot of older functionality mixed in with...
Login or Create an Account to see details.
CMIO
We were a very early implementer of HealtheRegistries, and Cerner's approach has changed quite a bit...
Login or Create an Account to see details.
CIO
HealtheIntent does not contain a consent component, so I have to have multiple products to do that....
Login or Create an Account to see details.
CIO
Cerner is absolutely part of our long-term plans, and I do think that Cerner fulfills their...
Login or Create an Account to see details.
CIO
I would like to see Cerner have a greater understanding of what is happening in the market so that...
Login or Create an Account to see details.
CIO
There are concerns with Cerner’s timeliness of adding new functionality or usability when we...
Login or Create an Account to see details.
CIO
In general, HealtheIntent has been a great platform for us to aggregate multiple data sources across...
Login or Create an Account to see details.
CIO
Cerner has to accelerate machine learning, natural language processing, and AI on the platforms....
Login or Create an Account to see details.
VP/Other Executive
The Cerner resources we work with are very proactive. They do their best, and when there is...
Login or Create an Account to see details.
VP/Other Executive
The functionality of the registries tool itself could be improved with respect to the average...
Login or Create an Account to see details.
VP/Other Executive
We don’t do as good of a job as we should at training people. There are only a few places where...
Login or Create an Account to see details.
Director
HealtheIntent provides a great platform for integrating information from multiple sources, including...
Login or Create an Account to see details.
Director
Our clinicians' experience with HealtheRegistries has been good with very few issues. Clinicians...
Login or Create an Account to see details.
Director
With our initial rollout of HealtheIntent, our in-house analysts had difficulty working in the...
Login or Create an Account to see details.
Director
When we have a need for a change related to HealtheIntent, the time it takes to get what we need is...
Login or Create an Account to see details.
VP/Other Executive
Prior to HealtheIntent, we didn't really have much of a database. Anything that we wanted to learn...
Login or Create an Account to see details.
VP/Other Executive
The Cerner team members who I work with are excellent, good folks. They are easy to work with and...
Login or Create an Account to see details.
VP/Other Executive
During the COVID-19 pandemic, Cerner showed us ways to deploy information. Most of this information...
Login or Create an Account to see details.
VP/Other Executive
Cerner keeps their promises. They are conscious of the promises they make. Things have gone very...
Login or Create an Account to see details.
VP/Other Executive
Cerner's clinical workflow could be more integrated. It would be helpful to have more integration...
Login or Create an Account to see details.
Director
I like that HealtheRegistries is integrated with our EMR. From a technical standpoint, it is pretty...
Login or Create an Account to see details.
Director
HealtheRegistries really is not as evolved as it could be. From that standpoint, Cerner hasn’t kept...
Login or Create an Account to see details.
Director
There is not a lot of user-facing reporting in HealtheIntent. The reporting is more for us to dig in...
Login or Create an Account to see details.
Director
Implementing HealtheIntent was kind of a struggle. We had trouble getting questions answered clearly...
Login or Create an Account to see details.
Director
HealtheIntent supports our integration goals now, but we had to do some custom work.
Login or Create an Account to see details.
Director
The HealtheIntent System is kind of complicated. But it works well for the physicians.
Login or Create an Account to see details.
CIO
We are using HealtheIntent in a very limited way. It didn’t pan out as the tool we were hoping for...
Login or Create an Account to see details.
VP/Other Executive
For the medical group primarily, we are still using the solution just because it is integrated so...
Login or Create an Account to see details.
VP/Other Executive
We are certainly still using Cerner’s product, but I can’t talk about anything Cerner helped us with...
Login or Create an Account to see details.
VP/Other Executive
We will probably migrate altogether out of HealtheIntent and into our other product. The biggest...
Login or Create an Account to see details.
CMIO
HealtheIntent has the ability to change how we do business and to provide insights into our...
Login or Create an Account to see details.
Director
HealtheIntent has probably played the biggest role through the COVID-19 crisis in that we worked...
Login or Create an Account to see details.
Director
Cerner develops a lot of standard content like analytics, dashboards, and reports. The problem is we...
Login or Create an Account to see details.
VP/Other Executive
Cerner really picked up their game during COVID-19. I would give them a high rating for supporting...
Login or Create an Account to see details.
VP/Other Executive
Our experience with HealtheIntent has been a mixed bag. The tool started out being very immature,...
Login or Create an Account to see details.
VP/Other Executive
Cerner's solutions are very expensive. If I were supporting a major network that was based on...
Login or Create an Account to see details.
VP/Other Executive
We aggregated thousands of data points for syndromic surveillance of the COVID-19 pandemic in our...
Login or Create an Account to see details.
VP/Other Executive
Cerner has a localization process for their dashboards. Rather than supplying a generic format for...
Login or Create an Account to see details.
VP/Other Executive
Cerner absolutely charged for everything. They oversold what we actually needed, but part of the...
Login or Create an Account to see details.
VP/Other Executive
When we were doing syndromic surveillance of COVID-19 patients, we found hundreds of patients who...
Login or Create an Account to see details.
VP/Other Executive
Cerner has turned a corner. Originally, they were pretty awful, but I would say that our...
Login or Create an Account to see details.
VP/Other Executive
The implementation of HealtheRegistries was the most mature Cerner implementation. Our level of...
Login or Create an Account to see details.
VP/Other Executive
We went through a massive validation process with HealtheRegistries. The concept behind the system...
Login or Create an Account to see details.
VP/Other Executive
Cerner's oncology registries really missed the mark. Our oncologists said that Cerner didn't use an...
Login or Create an Account to see details.
VP/Other Executive
People have to do a lot of self-learning with Cerner's population health tools. I would say that...
Login or Create an Account to see details.
VP/Other Executive
If the decision were up to me, I would absolutely not purchase the system again. The plan to keep...
Login or Create an Account to see details.
VP/Other Executive
HealtheCareManager really didn't fit us. It was supposed to be adaptable, but it didn't fulfill that...
Login or Create an Account to see details.
VP/Other Executive
My recommendation to Cerner is that they should focus on the overall strategy of the system so that...
Login or Create an Account to see details.
VP/Other Executive
The training is hit or miss, but it is mostly a miss. Cerner has generic training, and our...
Login or Create an Account to see details.
VP/Other Executive
During our implementation, Cerner kept missing dates and promising that there would be changes, but...
Login or Create an Account to see details.
VP/Other Executive
With the pandemic, Cerner really changed gears to be proactive. They brought national data together...
Login or Create an Account to see details.
CNO
Our needs evolve more quickly than the system evolves. What is offered in the system doesn't keep up...
Login or Create an Account to see details.
CNO
The quality of support we get from the vendor varies and is not always the same. Sometimes the...
Login or Create an Account to see details.
CNO
I would give the system a high rating for driving tangible outcomes. For the most part, the system...
Login or Create an Account to see details.
CNO
I would hope that our overall satisfaction with the system will go up over the next year. At the...
Login or Create an Account to see details.
CNO
The people we deal with directly are great. We have built rapport with those folks, and when they...
Login or Create an Account to see details.
CIO
Cerner was very helpful during the COVID-19 crisis. We didn't leverage everything that Cerner...
Login or Create an Account to see details.
CIO
Our overall experience with the vendor has been good. We came off of a district program, and we were...
Login or Create an Account to see details.
CIO
For this platform, I would say the vendor mostly keeps their promises. There are a couple of things...
Login or Create an Account to see details.
CIO
At times, we ask the vendor to do training or updates. We aren't in the maintenance phase where...
Login or Create an Account to see details.
CIO
The vendor is delivering new technology to meet our needs. Things aren't perfect, but they are good....
Login or Create an Account to see details.
Director
I don't trust the analytics a lot of the time. Cerner won't tell us how they calculate some of the...
Login or Create an Account to see details.
Director
From the beginning, we saw that some of the attributions for the registries and the queues weren't...
Login or Create an Account to see details.
Director
Keeping Cerner is a decision that is outside my control. I would say the vendor is part of our...
Login or Create an Account to see details.
Director
Cerner tries to deliver new technology, but at the end of the day, they need to fix what they have...
Login or Create an Account to see details.
Director
Cerner's executives are pretty involved, but Cerner needs to be more malleable. We are dealing with...
Login or Create an Account to see details.
Director
We did a very compressed implementation, and normally, Cerner would do more training. Cerner...
Login or Create an Account to see details.
Director
HealtheCareManager is lesser than the other products we use. The biggest challenge is that it is the...
Login or Create an Account to see details.
Director
Cerner’s products are all the same when it comes to new technology. Because of the product’s...
Login or Create an Account to see details.
Director
When it comes to proactive service, I have to get credit where credit is due because the vendor is...
Login or Create an Account to see details.
Director
The vendor has been pretty good about avoiding charging for every little thing. Cerner gouged us...
Login or Create an Account to see details.
Director
The vendor's ongoing support takes forever. When I open just an average service request, I sometimes...
Login or Create an Account to see details.
Director
With a good conscience, I can't say that the vendor keeps their promises. When it comes to...
Login or Create an Account to see details.
Director
HealtheIntent is impacted by Millennium PowerChart. That is why there are some opportunities with...
Login or Create an Account to see details.
Director
I would buy Cerner’s system again because I have not yet seen the perfect product for population...
Login or Create an Account to see details.
Director
When it comes to executive involvement, we have several executive-level people on-site because of...
Login or Create an Account to see details.
Director
HealtheIntent seems to be pretty flexible in terms of taking in outside data. Since the initial...
Login or Create an Account to see details.
Director
The overall value of the system is high. Our HealtheIntent team has been able to focus on some of...
Login or Create an Account to see details.
Director
Our resource allotment for building the system is very big. Some of our enterprise system resources...
Login or Create an Account to see details.
CMO
We are pretty pleased with Cerner's implementation of updates and upgrades. It is hard for me to...
Login or Create an Account to see details.
CMO
HealtheIntent is a really good platform, and the integration is strong.
Login or Create an Account to see details.
CMO
The support is a problem on the HealtheIntent side. The support issues don’t go into the portal yet,...
Login or Create an Account to see details.
VP/Other Executive
We are able to take in different data from different EMRs, and we port it over into HealtheIntent....
Login or Create an Account to see details.
VP/Other Executive
I have been able to work with different people within Cerner. Some people are very quick and...
Login or Create an Account to see details.
VP/Other Executive
With HealtheRegistries, we get real-time data and can see individuals' performances at an office...
Login or Create an Account to see details.
VP/Other Executive
If a large organization builds out multiple organizations within HealtheRegistries and wants to set...
Login or Create an Account to see details.
VP/Other Executive
HealtheRecord is a longitudinal patient record that is an incorporation of EMR data and claims data,...
Login or Create an Account to see details.
VP/Other Executive
All the information that comes into HealtheRecord is there when we find it, and we can see where...
Login or Create an Account to see details.
CIO
The product is powerful, but we don't fully leverage it on our end, so we don't get the full value.
Login or Create an Account to see details.
Manager
We need more overall support on the product. The vendor has gotten rid of their support and client...
Login or Create an Account to see details.
Director
I do not give the vendor a high rating for their training. They just aren't as thorough as they need...
Login or Create an Account to see details.
Director
The vendor has improved with supporting our integration goals. We have a more knowledgeable team and...
Login or Create an Account to see details.
Director
Cerner has had several changes in their structure, especially in the population health space. They...
Login or Create an Account to see details.
Director
The vendor could improve by having shared learning from other clients so that it doesn’t feel like...
Login or Create an Account to see details.
Director
Having the clinical, claims, and financial data all together is a game changer. With payers, we only...
Login or Create an Account to see details.
Director
The vendor has been very supportive during the COVID-19 crisis. I have a meeting with the vendor to...
Login or Create an Account to see details.
Director
I don’t know all of the new technologies that Cerner has on the horizon, but they are meeting my...
Login or Create an Account to see details.
Director
We don’t see Cerner's executives around all the time, but they have been here. The products do well...
Login or Create an Account to see details.
Director
We do get asked about Cerner’s products quite often by potential buyers of the tools. I am honest...
Login or Create an Account to see details.
Director
I find the product easy to use and navigate as an end user, but different people are going to give a...
Login or Create an Account to see details.
Director
I think we would buy the product again. I would recommend it to someone and say that it is a good...
Login or Create an Account to see details.
Director
Cerner has a product that is fairly usable. They have some good pieces of functionality, but...
Login or Create an Account to see details.
Director
I am not a fan of Cerner's methodology. They just hire people who are right out of college so that...
Login or Create an Account to see details.
Director
I would love to know what Cerner's stats are for first-call resolutions, but the stats have to be...
Login or Create an Account to see details.
Director
The executive involvement is pretty good. The executives are annoyingly involved. They are trying to...
Login or Create an Account to see details.
Director
Cerner's product is better than what we were on before, but Cerner's product also costs...
Login or Create an Account to see details.
Director
Cerner provides us with good tools, but we don't have anything built that specifically helps us...
Login or Create an Account to see details.
Director
The product works. It is a newer product for Cerner and is still in development. We have the ability...
Login or Create an Account to see details.
Director
The product can always be better, especially since it is still in development. I would like to see...
Login or Create an Account to see details.
Director
I don't get the sense that Cerner nickel-and-dimes. The implementation and upgrades have worked...
Login or Create an Account to see details.
CMIO
We implement Cerner products all the time. I have brought in Cerner coaches, and we have renewed our...
Login or Create an Account to see details.
Director
I didn’t feel like there was formal training from Cerner. They offered their solution to us, but we...
Login or Create an Account to see details.
Director
Cerner said that they had a lot of things out of the box, but it turns out they couldn’t do any of...
Login or Create an Account to see details.
Director
Cerner has some on-site support, and having people on-site is nice because there is a point of...
Login or Create an Account to see details.
Director
We took the leap in purchasing some Cerner application add-ons that were not common in our domain....
Login or Create an Account to see details.
Director
HealtheIntent is very strong, but we haven’t gone gung ho with it. We made the conscious decision to...
Login or Create an Account to see details.
Director
We are current with the product. The nice thing is that Cerner does all of our updates for us. We...
Login or Create an Account to see details.
Director
Sometimes, dealing with Cerner is like pulling teeth. There are some reports that haven't been...
Login or Create an Account to see details.
VP/Other Executive
The solution is our population health platform and our foundation. We have been able to reap the...
Login or Create an Account to see details.
VP/Other Executive
The challenge we have is getting a level of interoperability and workflows into an environment where...
Login or Create an Account to see details.
VP/Other Executive
I wouldn't say that the solution is perfect or that we are always happy. Every client has issues,...
Login or Create an Account to see details.
VP/Other Executive
We don't have too much training. There is not really a need because we have had the solution for so...
Login or Create an Account to see details.
Advanced Filters
Preferences
Related Blogs
Population Health: Chasing Outcome Alignment
What Makes a Successful Population Health Vendor in 2018?
How Population Health Bucks the Consolidation Trend
Population Health: Start with Teams Not Tools
What Does a Population Health Strategy Look Like?