HealtheIntent Suite Comments

 
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VP/Other Executive

Service and Support

For the medical group primarily, we are still using the solution just because it is integrated so...

Aug 2020
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VP/Other Executive

Service and Support

We are certainly still using Cerner’s product, but I can’t talk about anything Cerner helped us with...

Aug 2020
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VP/Other Executive

Interfacing and Integration

We will probably migrate altogether out of HealtheIntent and into our other product. The biggest...

Aug 2020
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CMIO

Future Outlook

HealtheIntent has the ability to change how we do business and to provide insights into our...

Aug 2020
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Director

Technology

HealtheIntent has probably played the biggest role through the COVID-19 crisis in that we worked...

Aug 2020
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Director

Service and Support

Cerner develops a lot of standard content like analytics, dashboards, and reports. The problem is we...

Aug 2020
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VP/Other Executive

Service and Support

Cerner really picked up their game during COVID-19. I would give them a high rating for supporting...

Aug 2020
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VP/Other Executive

Future Outlook

Our experience with HealtheIntent has been a mixed bag. The tool started out being very immature,...

Aug 2020
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VP/Other Executive

Lessons Learned

Cerner's solutions are very expensive. If I were supporting a major network that was based on...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We aggregated thousands of data points for syndromic surveillance of the COVID-19 pandemic in our...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Cerner has a localization process for their dashboards. Rather than supplying a generic format for...

Aug 2020
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VP/Other Executive

Sales and Contracting

Cerner absolutely charged for everything. They oversold what we actually needed, but part of the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

When we were doing syndromic surveillance of COVID-19 patients, we found hundreds of patients who...

Aug 2020
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VP/Other Executive

Future Outlook

Cerner has turned a corner. Originally, they were pretty awful, but I would say that our...

Aug 2020
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VP/Other Executive

Implementation and Training

The implementation of HealtheRegistries was the most mature Cerner implementation. Our level of...

Aug 2020
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VP/Other Executive

Implementation and Training

We went through a massive validation process with HealtheRegistries. The concept behind the system...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Cerner's oncology registries really missed the mark. Our oncologists said that Cerner didn't use an...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

People have to do a lot of self-learning with Cerner's population health tools. I would say that...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

If the decision were up to me, I would absolutely not purchase the system again. The plan to keep...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

HealtheCareManager really didn't fit us. It was supposed to be adaptable, but it didn't fulfill that...

Aug 2020
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VP/Other Executive

Technology

My recommendation to Cerner is that they should focus on the overall strategy of the system so that...

Aug 2020
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VP/Other Executive

Implementation and Training

The training is hit or miss, but it is mostly a miss. Cerner has generic training, and our...

Aug 2020
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VP/Other Executive

Implementation and Training

During our implementation, Cerner kept missing dates and promising that there would be changes, but...

Aug 2020
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VP/Other Executive

Service and Support

With the pandemic, Cerner really changed gears to be proactive. They brought national data together...

Aug 2020
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CNO

Functionality and Upgrades

Our needs evolve more quickly than the system evolves. What is offered in the system doesn't keep up...

Jul 2020
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CNO

Service and Support

The quality of support we get from the vendor varies and is not always the same. Sometimes the...

Jul 2020
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CNO

Functionality and Upgrades

I would give the system a high rating for driving tangible outcomes. For the most part, the system...

Jul 2020
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CNO

Future Outlook

I would hope that our overall satisfaction with the system will go up over the next year. At the...

Jul 2020
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CNO

Relationship

The people we deal with directly are great. We have built rapport with those folks, and when they...

Jul 2020
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CIO

Service and Support

Cerner was very helpful during the COVID-19 crisis. We didn't leverage everything that Cerner...

Jul 2020
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CIO

Interfacing and Integration

Our overall experience with the vendor has been good. We came off of a district program, and we were...

Jul 2020
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CIO

Other Observations & Comments

For this platform, I would say the vendor mostly keeps their promises. There are a couple of things...

Jul 2020
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CIO

Implementation and Training

At times, we ask the vendor to do training or updates. We aren't in the maintenance phase where...

Jul 2020
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CIO

Technology

The vendor is delivering new technology to meet our needs. Things aren't perfect, but they are good....

Jul 2020
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Director

Functionality and Upgrades

I don't trust the analytics a lot of the time. Cerner won't tell us how they calculate some of the...

Jul 2020
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Director

Relationship

From the beginning, we saw that some of the attributions for the registries and the queues weren't...

Jul 2020
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Director

Other Observations & Comments

Keeping Cerner is a decision that is outside my control. I would say the vendor is part of our...

Jul 2020
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Director

Functionality and Upgrades

Cerner tries to deliver new technology, but at the end of the day, they need to fix what they have...

Jul 2020
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Director

Service and Support

Cerner's executives are pretty involved, but Cerner needs to be more malleable. We are dealing with...

Jul 2020
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Director

Implementation and Training

We did a very compressed implementation, and normally, Cerner would do more training. Cerner...

Jul 2020
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Director

Functionality and Upgrades

HealtheCareManager is lesser than the other products we use. The biggest challenge is that it is the...

Jul 2020
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Director

Lessons Learned

Cerner’s products are all the same when it comes to new technology. Because of the product’s...

Jul 2020
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Director

Service and Support

When it comes to proactive service, I have to get credit where credit is due because the vendor is...

Jul 2020
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Director

ROI / Cost (care and feeding)

The vendor has been pretty good about avoiding charging for every little thing. Cerner gouged us...

Jul 2020
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Director

Service and Support

The vendor's ongoing support takes forever. When I open just an average service request, I sometimes...

Jul 2020
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Director

Relationship

With a good conscience, I can't say that the vendor keeps their promises. When it comes to...

Jul 2020
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Director

Interfacing and Integration

HealtheIntent is impacted by Millennium PowerChart. That is why there are some opportunities with...

Jul 2020
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Director

Functionality and Upgrades

I would buy Cerner’s system again because I have not yet seen the perfect product for population...

Jul 2020
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Director

Other Observations & Comments

When it comes to executive involvement, we have several executive-level people on-site because of...

Jul 2020
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Director

Interfacing and Integration

HealtheIntent seems to be pretty flexible in terms of taking in outside data. Since the initial...

Jul 2020
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Director

ROI / Cost (care and feeding)

The overall value of the system is high. Our HealtheIntent team has been able to focus on some of...

Jul 2020
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Director

Technology

Our resource allotment for building the system is very big. Some of our enterprise system resources...

Jul 2020
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CMO

Implementation and Training

We are pretty pleased with Cerner's implementation of updates and upgrades. It is hard for me to...

Jun 2020
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CMO

Interfacing and Integration

HealtheIntent is a really good platform, and the integration is strong.

Jun 2020
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CMO

Service and Support

The support is a problem on the HealtheIntent side. The support issues don’t go into the portal yet,...

Jun 2020
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VP/Other Executive

Lessons Learned

We are able to take in different data from different EMRs, and we port it over into HealtheIntent....

Jun 2020
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VP/Other Executive

Service and Support

I have been able to work with different people within Cerner. Some people are very quick and...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

With HealtheRegistries, we get real-time data and can see individuals' performances at an office...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

If a large organization builds out multiple organizations within HealtheRegistries and wants to set...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

HealtheRecord is a longitudinal patient record that is an incorporation of EMR data and claims data,...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

All the information that comes into HealtheRecord is there when we find it, and we can see where...

Jun 2020
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CIO

Functionality and Upgrades

The product is powerful, but we don't fully leverage it on our end, so we don't get the full value.

Jun 2020
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Manager

Service and Support

We need more overall support on the product. The vendor has gotten rid of their support and client...

Jun 2020
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Director

Implementation and Training

I do not give the vendor a high rating for their training. They just aren't as thorough as they need...

May 2020
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Director

Interfacing and Integration

The vendor has improved with supporting our integration goals. We have a more knowledgeable team and...

May 2020
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Director

Relationship

Cerner has had several changes in their structure, especially in the population health space. They...

May 2020
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Director

Relationship

The vendor could improve by having shared learning from other clients so that it doesn’t feel like...

May 2020
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Director

Functionality and Upgrades

Having the clinical, claims, and financial data all together is a game changer. With payers, we only...

May 2020
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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. I have a meeting with the vendor to...

May 2020
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Director

Other Observations & Comments

I don’t know all of the new technologies that Cerner has on the horizon, but they are meeting my...

Apr 2020
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Director

Relationship

We don’t see Cerner's executives around all the time, but they have been here. The products do well...

Apr 2020
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Director

Relationship

We do get asked about Cerner’s products quite often by potential buyers of the tools. I am honest...

Apr 2020
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Director

Functionality and Upgrades

I find the product easy to use and navigate as an end user, but different people are going to give a...

Apr 2020
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Director

Lessons Learned

I think we would buy the product again. I would recommend it to someone and say that it is a good...

Apr 2020
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Director

Relationship

Cerner has a product that is fairly usable. They have some good pieces of functionality, but...

Apr 2020
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Director

Service and Support

I am not a fan of Cerner's methodology. They just hire people who are right out of college so that...

Apr 2020
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Director

Service and Support

I would love to know what Cerner's stats are for first-call resolutions, but the stats have to be...

Apr 2020
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Director

Relationship

The executive involvement is pretty good. The executives are annoyingly involved. They are trying to...

Apr 2020
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Director

ROI / Cost (care and feeding)

Cerner's product is better than what we were on before, but Cerner's product also costs...

Apr 2020
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Director

Other Observations & Comments

Cerner provides us with good tools, but we don't have anything built that specifically helps us...

Apr 2020
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Director

Functionality and Upgrades

The product works. It is a newer product for Cerner and is still in development. We have the ability...

Apr 2020
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Director

Functionality and Upgrades

The product can always be better, especially since it is still in development. I would like to see...

Apr 2020
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Director

Implementation and Training

I don't get the sense that Cerner nickel-and-dimes. The implementation and upgrades have worked...

Apr 2020
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CMIO

Service and Support

We implement Cerner products all the time. I have brought in Cerner coaches, and we have renewed our...

Mar 2020
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Director

Implementation and Training

I didn’t feel like there was formal training from Cerner. They offered their solution to us, but we...

Mar 2020
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Director

Technology

Cerner said that they had a lot of things out of the box, but it turns out they couldn’t do any of...

Mar 2020
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Director

Other Observations & Comments

Cerner has some on-site support, and having people on-site is nice because there is a point of...

Mar 2020
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Director

Service and Support

We took the leap in purchasing some Cerner application add-ons that were not common in our domain....

Mar 2020