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User Commentary
Relationship
The vendor keeps up well with looking at what is important to the practices. We often have the...
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Relationship, Product
Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...
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Product
The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...
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Relationship, Product
Over the years, we have had issues with updates to the product, but lately, if new product updates...
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Product
One of the things that is a struggle across the industry is what specifications to use for each...
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Loyalty, Relationship
The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...
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Value
The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...
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Operations
We do our own training, and we don't rely on the vendor to do training for us on this particular...
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Relationship
There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...
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Product, Value
HealtheIntent has been good for us. There is not anything that could come close to perfect, but...
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Product
There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...
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Product
There is always something we would like to have, and there is always something the vendor could...
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Culture, Relationship
When we initially got the tool, the vendor said that they would kind of work with us as we were...
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Product
With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...
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Loyalty, Product
The product has been really effective, but we would like to see more. HealtheRegistries has been the...
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Loyalty, Product, Value
We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...
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Product, Value
HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...
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Loyalty
We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...
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Loyalty
As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...
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Value
There are some big things that the vendor has to charge us for, but I don't think they nitpick us...
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Product
I have recommended the platform to others on numerous occasions. Most of the time, healthcare...
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Product
There is one major area that we don't have in HealtheIntent, and that is utilization metrics...
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Loyalty, Product
Oracle Health delivers new technology. The vendor is looking at up-and-coming things for social...
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Culture, Relationship
Cerner kept all of their promises until Oracle Health bought them. Since then, they have been a...
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Culture, Loyalty, Product
We have had our share of challenges with Oracle Health lately. We looked at several platforms from...
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Operations
In this business, all value-based contracts are different, so we can't do a canned implementation....
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Product, Value
HealtheRegistries is a quality product, and I would recommend it. It is the best product that we have....
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Relationship, Product
HealtheIntent is strong, and Oracle Health does a very good job of managing the data and keeping the...
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Culture, Value
With the pricing in HealtheIntent, it is pretty easy to add something on. Also, sometimes Oracle...
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Relationship
If we ever come across data issues in HealtheIntent, the vendor has people on calls who work through...
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Loyalty
HealtheCareManager is not part of our long-term plans because it is integrated into our EMR and we...
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Operations
Cerner did a good job with the HealtheCareManager implementation. They were there for us afterward...
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Loyalty
We went with HealtheCareManager because our previous system didn’t integrate into our EMR. So we...
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Relationship
Oracle Health does a really good job of maintaining their evidence-based guidelines, and the vendor...
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Loyalty, Relationship, Product
With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...
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Relationship, Product
One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...
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Operations
Doing the implementation work mostly falls on our organization’s team. Especially when looking at...
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Product
Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...
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Culture, Relationship, Value
I would tell someone that Oracle Health has been a good partner to us over the years. They have...
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Loyalty, Relationship
Oracle Health will comment that they have a road map that will address some of our concerns, but it...
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Loyalty, Relationship
Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...
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Value
HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...
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Product
The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...
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Product
The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...
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Product
Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...
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Product
The reliability could be improved. We often go to a different dashboard and have it not load. Or if...
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Culture, Value
We only have to buy something from Oracle Health if we decide we want to add a different set of...
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Product
HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...
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Loyalty, Relationship, Product
There are some measures that the vendor set up, and those don't quite fit our size or the way we do...
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Loyalty, Product
With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...
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Relationship, Product
HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...
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Loyalty, Product
I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...
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Relationship, Product
HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...
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Loyalty, Relationship, Product
HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...
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Relationship
A few years ago, Cerner added a population health executive over their population health products....
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Value
HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...
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Relationship, Operations, Product
Oracle Health is very amenable to customization and changes, and they are very quick to address...
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Relationship
In general, the executive involvement is not extremely high, but I am not shy, and I escalate...
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Product, Value
I frequently reference the monetary ROI from having increased appointments with different...
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Value
Each component has a different cost, and I don't know that the same ROI is achieved based on the...
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Loyalty
We are expanding our HealtheRegistries build. We are moving to have many more registries than we...
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Relationship, Product
Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...
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Product
HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...
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Relationship, Operations
Oracle Health’s executive involvement throughout the implementation of new registries has included...
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Operations
It would be nice if the delivery of new technology were easier. It seems like the local informatics...
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Operations
Oracle Health has done great with training. They will teach clients as much as the clients are...
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Product
I think there was a bit more customization needed than initially anticipated, so it has taken a...
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Loyalty, Product
For the end users who are pulling reports for things like ongoing quality measures, pulling the...
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Relationship
We have a good, consistent core group of people that we have worked with for HealtheIntent. They...
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Product
The biggest struggle for us with HealtheIntent has been defining populations correctly. The...
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Relationship
The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...
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Product
I am in the throes of struggling with customization for HealtheRegistries, so I am giving it a bad...
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Relationship, Value
We have to put out service requests, and it takes forever for the vendor to resolve them, and half...
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Relationship
Sometimes Oracle Health keeps their promises, but they are not consistent. Some of the time, they...
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Product
The product is a really robust platform. There are lots of integration capabilities.
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Relationship, Operations
The vendor’s customer service is lacking. The vendor is getting better, but their customer service,...
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Product
It is questionable whether we would purchase HealtheIntent again. We are still having issues with...
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Loyalty, Relationship
HealtheIntent is a very powerful tool, and it has great potential. We are trying to work on the...
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Product
HealtheIntent is like an umbrella with different components underneath it. It has HealtheCareManager...
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Product
There is a lot of duplicity in the documentation if we document things in the manner that Oracle...
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Value
If we need anything done for our worklists that are created and things like that in the ambulatory...
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Product
Cerner is one of the main ingredients of our business; the vendor knows how all of the data...
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Operations
We do not train with Cerner; we learn on our own. The vendor gives us links to things that will help...
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Relationship
Oracle Health informs us of the limitations in terms of what things are and are not possible with...
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Product
We trust the data in HealtheIntent and track it throughout the year. I go in every month because we...
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Loyalty
We wanted a patient letter. We started an annual wellness program, and we wanted to see who had been...
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Relationship
When I call the help desk at Oracle Health and ask for HealtheIntent, no one knows what it is. When...
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Operations
I would buy HealtheIntent again, but there would be a caveat. The vendor would have to have a...
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Product
To some degree, Oracle Health keeps their promises. They offer a patient letter for annual wellness,...
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