Cybersecurity Is Critical in Today's Environment
HealtheIntent Suite
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
User Commentary
CMIO
I recommend this product to others on a regular basis. It is a solid product, and Cerner is supports...
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Director
We started with HealtheIntent cost and utilization and then later started using HealtheCare and...
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Director
Cerner is making progress right now, and that can be seen in the tools. A lot of functionality that...
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Director
The integration with Millennium products and our EHR could improve. Right now, only the discrete...
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Director
Cerner's support lacks continuity. The support people always want to close tickets when they...
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Director
The training could be improved. Usually, training and education maturity follow product maturity,...
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Director
Reporting is the big gap with HealtheIntent. The real problem we are hoping to address is not...
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CMIO
Cerner has come to implementation projects with recommendations of standards, like measures that...
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CMIO
One of Cerner's people reached out to us about some analytics that they had done for our system...
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CMIO
In terms of being able to do what we want to do with the data, the product is good. In the past, we...
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CMIO
In the past, Cerner's strategy was evolving. One of the things we were told early on during our...
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Director
We are very confident in the move to David Feinberg as president and CEO of Cerner. That is a strong...
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CMIO
One of the nice capabilities of HealtheRegistries is that we can look at the system from a...
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CMIO
The system has Milliman Advanced Risk Adjusters (MARA) risk scoring capabilities, and MARA is a...
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CMIO
Cerner's health-maintenance product and HealtheRegistries previously didn't integrate well together....
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Director
We spent time improving HealtheRegistries to make it more physician focused. We trained the...
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Director
Cerner pulled one of their products without any warning, and that decision took away from our care...
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Director
Our care managers are doing well with the product. A lot of their documentation is in an ad hoc form...
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Director
A component of HealtheCareManager that the vendor calls the communication forum is intended to be...
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Analyst/Coordinator
HealtheIntent’s stability has really improved. We used to have outages where users couldn't log in...
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Analyst/Coordinator
HealtheIntent is doing exactly what it was designed to do. We can see the data, and the system...
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Analyst/Coordinator
HealtheIntent almost always does the job that we want it to do. Overall, it is a really good...
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Analyst/Coordinator
I think our satisfaction with HealtheIntent will hold steady. We are at the point now where we have...
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Analyst/Coordinator
We recently entered a partnership with another health system, and they are on a different EMR, so we...
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Analyst/Coordinator
I don't have a ton of experience with shopping around data warehouses. I like a lot of the things...
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Analyst/Coordinator
Cerner has gotten much better at keeping their promises. Their people in charge of support and the...
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Analyst/Coordinator
Cerner really tries to do open access and open integration more than other EMR vendors and data...
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Analyst/Coordinator
We can almost always get ahold of somebody at Cerner. Occasionally, the people working the other end...
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Analyst/Coordinator
HealtheIntent is a data warehouse, so everything is measurable. We have certainly been able to...
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Analyst/Coordinator
At the time we needed it, the training from Cerner really wasn’t there and wasn’t good. The training...
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CIO
Cerner’s new CEO is going to create so many issues that I don’t know whether the vendor is going to...
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CIO
We do not have a plan to leave HealtheIntent. A fair number of the individuals that were part of the...
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CIO
We were having a hard time with some of our COVID-10 predictive models working in HealtheIntent. We...
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VP/Other Executive
On the population health side, Cerner’s platform for data insights requires too much overhead to...
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VP/Other Executive
Cerner’s population health management system was promising, but because of the huge overhead costs...
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VP/Other Executive
Some of the things that Cerner tried to implement were broken with very little ability to be fixed....
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Director
We were very excited about implementing the product to manage our population health, but hindsight...
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Director
We went through the work to install HealtheIntent, but we weren't prepared for all the operational...
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Director
Our providers were looking for a solution that would alert them in real time when a patient was...
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Director
The providers were disappointed with the reporting. They couldn't get the reporting they expected...
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Director
There was a gap in the system's information that wasn't pushed through to some of our other systems...
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Director
The system is an analytics platform and consumes a lot of information. At one point, we found that...
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VP/Other Executive
We looked at multiple different solutions, and we made the decision to move forward with the...
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VP/Other Executive
A lot of the product's capabilities were nascent when we started. They had really strong data...
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VP/Other Executive
The system's sweet spot is integration with other products. We struggled a bit on some of the...
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VP/Other Executive
The system's reporting capabilities are consistently behind what we need. Cerner spends a lot of...
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Director
The biggest area Cerner struggles with is that they promise a new enhancement or a fix to what we...
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Director
The benefit of using HealtheIntent is that it is seamlessly integrated within the workflow and EMR....
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Director
Cerner doesn’t do a lot of training. They train our IS people, but a lot of the training is based on...
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CEO/President
As far as integration goes, within Cerner's control and the state of the industry, I would rate...
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CEO/President
The cost is not inexpensive, but we knew what we were signing on for. It seems like we are always...
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CEO/President
As far as training goes, we are pretty heavily embedded with Cerner, and we get a lot of benefits...
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CEO/President
Cerner is always thinking about the future and what delivering long-term technology looks like.
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Director
Within HealtheCareManager, the algorithms to stratify patients need to be stronger, more...
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Director
We work a lot with the executives from Cerner on a routine basis.
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CIO
Population health is a home run, plain and simple. We are enjoying access to lots of valuable...
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VP/Other Executive
Often, when we do outreach for support and service, it is like we are anonymous. It would almost be...
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VP/Other Executive
Cerner often overpromises on the delivery time frame, but in general, they keep their promises with...
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VP/Other Executive
I am extremely impressed and happy with HealtheRegistries. Cerner has really built a community for...
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VP/Other Executive
I don’t have a problem with Cerner’s vision. I have a problem with how they promise a delivery but...
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VP/Other Executive
The training depends on which portion of the Cerner team we get. In my experience with Cerner's...
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CEO/President
Cerner has really good, well-meaning people. I think that Cerner has had a tremendous amount of...
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CEO/President
The vendor has had delays and implementation issues one after another. Some of the frontline people...
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Director
One of the components of HealtheIntent is HealtheCare, which is the documentation platform that we...
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Director
I like the care planning component, but I wish there were a way that we could add to Cerner's...
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Director
Cerner is always trying to deliver new technology, but they want to charge so much. If Cerner would...
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Director
One of the major strengths of HealtheCareManager is the ability to assign cases to the case managers...
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Director
Cerner could improve on some of the reporting. There is a productivity dashboard, but oftentimes, I...
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VP/Other Executive
Cerner often overpromises on the delivery time frame, but in general, they have kept their promises...
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VP/Other Executive
The quality of training depended on which portion of the Cerner team we got. In my experience, some...
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VP/Other Executive
We are building nearly all our visualizations ourselves. Cerner came out with a portfolio of...
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VP/Other Executive
We have a hard time getting Cerner's support immediately. We send an email, and we should expect a...
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VP/Other Executive
Oftentimes, when we do outreach for support and service, we are autonomous. However, it would almost...
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VP/Other Executive
I have been charged for things that I don't even have functionality for. There are portions of...
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CMIO
The results of HealtheIntent get fed back into the EHR and population health tools, and the...
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CMIO
We had problems with validating some measures in Cerner. I would tell someone looking at this system...
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VP/Other Executive
The vendor certainly tries at times to nickel-and-dime, and we usually laugh at them. The executive...
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CMO
We have to use a bunch of solutions in addition to HealtheIntent to do what we do. Another vendor...
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CMO
HealtheRegistries is helpful. We have that implemented, and providers can go and look at their gaps.
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CMO
With HealtheRegistries, we have to log in outside of our workflow. The tool is a little bit rigid in...
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CMO
We could integrate all of the other EMRs in our independent network into HealtheIntent, but the cost...
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CMO
I have a very good working relationship with our account representative, who seems very nice and...
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CMO
I continue to get frustrated. One thing that is a real limitation from a data-structure perspective...
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CMO
Cerner is working on things for medical-expense funds and reconciliation. Oftentimes, the payer...
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Director
HealtheIntent does what Cerner says it will do. The misstep is where Cerner doesn't explain how much...
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Director
There are things that we have had to get outside of HealtheIntent. We already know our gaps where we...
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Director
I don't know that I could pick up the phone and call anybody at Cerner even if I wanted to. Entering...
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Director
We have to be proactive and look out for a lot of the things coming up. Cerner rarely contacts us in...
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Director
While HealtheIntent is helpful, it does take a little bit of massaging and customization, more so...
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Director
We just recently started to marry the claims data and the clinical data. It took us so long to get...
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Manager
The benefit of the standard platform is that Cerner will push out updates to the platform. We don't...
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Manager
We get really good support, but there are some things that we have to log tickets for. We try to use...
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Manager
We have someone who we can escalate to every day. Our executive is amazing. They can actually...
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Manager
The biggest thing about HealtheIntent is that it doesn't just have our EMR data; the system is...
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Manager
We entered into an alignment contract where we get an all-we-can-eat buffet and pay one price. We...
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Director
Cerner has a lot of room for improvement in the population health space. HealtheIntent has...
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Director
Anything that needs to be built has to be done by Cerner, and the building process takes several...
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Director
The system helps with integration because we are keeping the clinicians in one tool instead of...
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Director
Cerner's products keep our clinicians in their appropriate workstreams, but there are limitations...
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Director
The system is not as robust as it could be. There is a lack of reporting, and the work is siloed. It...
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Director
HealtheCareManager is our EHR. We purchased another product to replace a piece of the...
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Director
We don’t really get support for HealtheCareManager. We have to log an SR, and then we have to wait...
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Director
We believe HealtheRegistries will stay because we aren't convinced that the new system we are moving...
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Director
In the beginning, we had to pay for the system to be implemented and for Cerner to help. When new...
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Director
The analytics that we get out of HealtheIntent are probably not as strong as the analytics we could...
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Director
The power of HealtheIntent is not bad. The power is that we can view it inside of our PowerChart...
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Director
Cerner tries to keep their promises, but Cerner doesn't. They have very good vision, but they...
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Director
In my position, we are always aware of what is not working, and that is where all of my attention...
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Director
HealtheIntent is good for certain things and not as good for other things. We always know our own...
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Manager
I really like HealtheRegistries. That is why we have stuck with it for so long. We are hesitant to...
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Manager
I have received excellent support from Cerner. When we have questions or issues, we can always get...
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Manager
HealtheRegistries is working really well. I would hate to introduce anything that could cause a...
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Manager
We have to monitor our own data to see whether there is something that the system is not capturing....
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Manager
The information that we have gotten from this solution has allowed us to save and change patients in...
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CMIO
There is a lot of clicking here and there, but all of Cerner's products are doing great overall....
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CMIO
There has been great integration between HealtheCareManager and Millennium PowerChart. Things are...
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CMIO
Cerner has been supportive and responsive throughout the pandemic. I would definitely recommend...
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CMIO
Overall, the products from Cerner have met our needs. HealtheIntent is the overall platform, and...
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CMIO
We really like the integration with our data visualization software for reporting and data...
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CMIO
In terms of improvements, I want to see Cerner be a little more proactive with monitoring. If Cerner...
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CMIO
Cerner has kept their promises with all the products we have. Like with any other software, there...
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CMIO
When we exclude a patient, the exclusion is a lifelong one, so we have to do a manual reset. In...
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CMIO
HealtheRecord definitely works as promoted. We haven't found any evidence that Cerner has...
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CMIO
We wouldn't be in the position we are in without Cerner's partnership. Our contract is such that the...
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CMIO
I don't think things will be perfect in the future because I always think products can be better....
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CMIO
Our implementation of HealtheRegistries was definitely good and easy. The data is already being...
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CMIO
The product functionality is not perfect, but it is pretty darn close. I would still like the system...
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CMIO
We have regular communication with top-level leaders at Cerner, and we discuss our relationship, our...
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CMIO
Cerner comes to the table with recommendations for preferred workflows, but we sometimes decide that...
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CMIO
Cerner's integration is such that HealtheRecord is right there in our workflow and available to...
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CIO
Finding the right fit for the platform has been a struggle. I am not quite sure how it was sold...
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CIO
HealtheIntent actually is a solid reporting platform for COVID-19 cases, telehealth cases, and...
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CIO
The solution probably fits better in a market where there is one big health system that is using the...
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CMIO
I would recommend HealtheIntent, but only understanding what their current functionalities are and...
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CMIO
I might not buy HealtheIntent again. We use it mostly to integrate all the payer data. We end up not...
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VP/Other Executive
The caveat I would give to anyone looking at the system is that the installation was very long and...
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VP/Other Executive
The system is great. As an end user, I find the system to be very searchable and easy to use when...
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VP/Other Executive
The strategic guidance just hasn’t been robust. Our internal efforts and discussion and work have...
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VP/Other Executive
A very big part of our decision to go with Cerner was their population health platform. We have...
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VP/Other Executive
Our experience has evolved, and both Cerner and our organization have grown over time. Population...
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VP/Other Executive
We will continue to use Cerner's integrated platform, which goes directly to the providers'...
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VP/Other Executive
The ability to have one source of data that brings together clinical claims data with additional...
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VP/Other Executive
The way that the data is set up allows for a lot of different filtering. There is a lot of...
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VP/Other Executive
Organizations are going to need a lot of support to make the best use and create the most value with...
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VP/Other Executive
With HealtheRegistries, we are really just getting into more use around that. However, it is...
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VP/Other Executive
HealtheRegistries was a little bit better, and some of the other tools have improved over time. I...
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CIO
We will use HealtheIntent to drive the scorecards in order to meet the conditions under our contract...
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CIO
HealtheIntent has also moved to Amazon Web Services (AWS). The new AWS is good. The technology is a...
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CIO
My only real complaint with the product is that we would like to see more front-end access to...
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Director
We absolutely did a lot with HealtheCareManager through the COVID-19 crisis. We created a nurse...
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Director
My recommendation of Cerner's system would depend on the customer. I don't know whether the system...
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Director
I hope that my satisfaction with Cerner will go up over the next 12 months. We have a number of...
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Director
The tool is not as agile as we would like it to be. It is hard for us to pivot and use the system in...
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Director
With HealtheCareManager, we have developed identification algorithms to identify the people who we...
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Director
If I were to make the decision today, I would choose to buy this solution again. It is pretty much a...
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Director
This solution has been missing a functionality that Cerner is now working on called HealtheInsights....
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Director
Cerner continues to develop their products and to make improvements. They have matured a lot in...
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Director
Cerner has partnered with one of our other vendors. We are starting to see some products come out of...
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Director
Cerner is pretty good about working with us, and they are certainly not nickel-and-diming us.
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Director
The training wasn't ideal because of when we decided to adopt Cerner’s solution. We really haven't...
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CMIO
I am a big fan of HealtheRegistries. As long as we get the attribution reasonably correct, the...
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CMIO
The big advantage we have seen with HealtheIntent has been related to the ability to integrate data...
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CMIO
We did a round of training recently that was well received. The feedback on that was very positive....
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CMIO
I would give the overall quality of the product a high rating. We have not had any issues with that....
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CMIO
We are managing all of our COVID-19 response with HealtheIntent. The system has been doing well with...
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CMIO
In terms of outcomes on the COVID-19 dashboard, the most concrete part has been that it is basically...
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CMIO
In terms of recent commitments, I would say the vendor has been keeping all of their promises. When...
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CMIO
Normally I would say Cerner nickel-and-dimes us on everything, but the systems are actually an...
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CMIO
In Cerner's systems, it would be helpful to have the availability of standard reports. That is...
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CMIO
The system does very well in supporting our integration goals. That is a real strength. We are able...
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CMIO
We have been a Cerner client for a long time, so we have a lot of older functionality mixed in with...
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CMIO
We were a very early implementer of HealtheRegistries, and Cerner's approach has changed quite a bit...
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CIO
HealtheIntent does not contain a consent component, so I have to have multiple products to do that....
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CIO
Cerner is absolutely part of our long-term plans, and I do think that Cerner fulfills their...
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CIO
I would like to see Cerner have a greater understanding of what is happening in the market so that...
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CIO
There are concerns with Cerner’s timeliness of adding new functionality or usability when we...
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CIO
In general, HealtheIntent has been a great platform for us to aggregate multiple data sources across...
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CIO
Cerner has to accelerate machine learning, natural language processing, and AI on the platforms....
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VP/Other Executive
The Cerner resources we work with are very proactive. They do their best, and when there is...
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VP/Other Executive
The functionality of the registries tool itself could be improved with respect to the average...
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VP/Other Executive
We don’t do as good of a job as we should at training people. There are only a few places where...
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Director
HealtheIntent provides a great platform for integrating information from multiple sources, including...
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Director
Our clinicians' experience with HealtheRegistries has been good with very few issues. Clinicians...
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Director
With our initial rollout of HealtheIntent, our in-house analysts had difficulty working in the...
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Director
When we have a need for a change related to HealtheIntent, the time it takes to get what we need is...
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VP/Other Executive
Prior to HealtheIntent, we didn't really have much of a database. Anything that we wanted to learn...
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VP/Other Executive
The Cerner team members who I work with are excellent, good folks. They are easy to work with and...
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VP/Other Executive
During the COVID-19 pandemic, Cerner showed us ways to deploy information. Most of this information...
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VP/Other Executive
Cerner keeps their promises. They are conscious of the promises they make. Things have gone very...
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VP/Other Executive
Cerner's clinical workflow could be more integrated. It would be helpful to have more integration...
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Director
I like that HealtheRegistries is integrated with our EMR. From a technical standpoint, it is pretty...
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Director
HealtheRegistries really is not as evolved as it could be. From that standpoint, Cerner hasn’t kept...
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