HealtheIntent Suite
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
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User Commentary
HealtheIntent is a fantastic tool for advanced clinical decision support for our providers in the...
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In general, one of the major issues that we ran into with HealtheIntent is that it uses a rolling...
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There are some reliability issues with HealtheIntent. There were more issues in the past than there...
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We get great ongoing support and training with the HealtheIntent group. We have good relationships...
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Cerner created a department that manages the platform and registries. The good thing about that...
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The vendor has summarized information for us of all the things coming out of payment schedules,...
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I have no doubt that the platform can manage a big population of patients. The platform can handle...
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The ease of flipping our calendar is not in the system. It should flip for us every year. Another...
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The system overall is not bad. We can manage a lot of it, but it would be a lot more usable to us if...
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I don’t know whether this is an issue with Cerner or with our EMR vendor, but there is probably work...
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This is a pro and a con, but HealtheRegistries is highly customized for us. We have certainly...
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The challenge that we are in right now is to ensure that we get HealtheRegistries to a more standard...
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From a data-aggregation standpoint, HealtheIntent is pretty good. Cerner is very committed to the...
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The challenge with Cerner is that they have had a lot of turnover, and they continue to have...
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I don’t really know what to think about the recent acquisition of Cerner by Oracle. Oracle hasn’t...
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Cerner does not avoid charging for every little thing. They like coming down on us with charges.
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The system lives up to the expectations that were set. We have the ability to do our preventive type...
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The plus of taking on HealtheIntent was that it took care of all of the data preparation work for a...
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There is more turnover at Cerner right now than ever, but I have had a few people from Cerner that...
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HealtheRegistries is a great, well-done tool. Some of the more sophisticated teams that are...
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HealtheRegistries does well at making our data usable. The detailed reporting tells us where...
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For the most part, the standard dashboards have completely changed for the better. We tried to...
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I would pin some of our issues with HealtheRegistries on our organization for skipping a step in the...
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The person we worked with to implement HealtheRegistries was good. The only negative was that I...
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HealtheIntent won't integrate with our solutions from other vendors. We are struggling to find ways...
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Cerner's development cycles are slow. They eventually get to where they need to be, but they are a...
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HealtheIntent and HealtheRegistries are our only choices on the provider side of the house. We don’t...
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HealtheRegistries takes an enormous amount of time to implement. Implementing any changes to the...
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The HealtheRegistries engine for data validation is super inconsistent, and we don’t get the same...
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I would definitely like to see more integration between HealtheCareManager and inpatient care, but...
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The ease of use with HealtheCareManager is great from a data analytics perspective, but the case...
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We have to reach out to Cerner sometimes because HealtheCareManager is a small product and just...
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I am always getting invoices from Cerner and have to ask why I am being charged for certain things.
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I am a huge fan of HealtheCareManager. It is a wonderful ambulatory care management platform. It is...
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HealtheIntent is a powerful platform. It has multisource data aggregation capabilities that allow us...
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Cerner's customer service has improved over the last few years. I noticed that Cerner revamped their...
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Cerner is modifying the platform so rapidly that I think they are having a hard time just moving new...
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People need a skill set to use HealtheIntent, so that affects the ease of use. Cerner is certainly...
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We are struggling with the phone and web support for HealtheIntent. Everything comes down to having...
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We are all still learning HealtheIntent, but I believe it is the way of the future.
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HealtheRegistries popped out of Cerner's HealtheIntent system. I love to see Cerner leverage their...
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The attribution model in HealtheRegistries is a little rough. That isn't a Cerner problem; it is an...
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Overall, HealtheRegistries is a good tool. It makes sense, it is completely embedded in our EMR, and...
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We have a team from Cerner that is here all the time, and they have worked really well at educating....
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When we rolled out HealtheRegistries, Cerner was here for several months getting the product ready,...
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HealtheIntent could be just a little more user friendly as far as the functionality goes. We are...
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With HealtheIntent, I would like to be able to have selectable reports that just populate what we...
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HealtheCareManager integrates with other systems very well. It could do a better job of...
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I think that Cerner does a good job, but sometimes, it takes them a significant amount of time to...
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We use HealtheRegistries, HealtheCare, and HealtheAnalytics, along with several of Cerner's...
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We are finding some discrepancies between the EMR and what HealtheRegistries is pulling in. We are...
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We get quick responses from Cerner’s support team. When we are in a high-paced environment, waiting...
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We internally made the decision that we needed more analytics and more capability with the system...
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Our team particularly likes HealtheRegistries because it is very easy for our navigators and...
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Integration has been a challenge, but it is not always Cerner's fault. A couple of the EMRs we want...
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How the different tools within HealtheIntent were promised to function might be different on every...
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There is not enough training. The initial training was enough, but there needs to be supportive ad...
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Every time there is an upgrade in one area, there is a day or two where some of the Cerner tools...
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For the pieces of the product I work on, Cerner keeps their promises. But for their whole system,...
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I would tell others to not rush design decisions around HealtheRegistries. In the beginning, Cerner...
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I don’t see Cerner doing any training. The issue we have is that Cerner charges us for consulting...
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HealtheRegistries has the functionality built in to credential a provider. They get added to the...
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Cerner couldn't answer some of our questions during the implementation. We had to dig around in...
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The product’s functionality is great, but it doesn't tie in completely to HealtheIntent, and we...
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We thought we would have more control over some of the design decisions in HealtheRegistries because...
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I can think of examples where Cerner should have been more proactive, but they weren't. There are...
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I haven't experienced nickel-and-diming, and that is because I am detailed with the contract. In the...
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We are frustrated because some of the Cerner definitions don't match the HEDIS definitions or the...
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When our patients go outside of our system and we are in a value-based contract, we are responsible...
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We have had been on a rocky road with Cerner, to say the least. HealtheIntent is a platform where we...
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I don’t know whether the product is fully set up. Setting up the product has taken a lot of time and...
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We have limited resources, so it takes three or four months to stand up a dashboard. We have to find...
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Things have been a lot better with Cerner in the last three or four months. Cerner recognized that...
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The functionality for registries is the most straightforward part of the product. That is very...
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Cerner needs to do a better job of making sure that if they are going to present measures, they can...
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A lot of times, we have to go to the people we know at Cerner, and they have to push problems up for...
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The concept for HealtheIntent as a platform for population health is excellent. The integration with...
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I don’t think we have fully optimized the workflow with HealtheIntent yet. The system has a rather...
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Cerner doesn't have the expertise available that we need when we are trying to get a little deeper....
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HealtheIntent works quite well. I am pretty happy with the product. We have had some frustrations,...
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Over years I have worked with Cerner, they have been true to their word. We have regular calls with...
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We use HealtheCareManager, HealtheRegistries, and HealtheAnalytics. HealtheRegistries is the easiest...
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Many of the solution's developments are tied to Millennium PowerChart, but we don't use Millennium...
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We haven't received any ongoing training from the vendor since our consultants left.
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Our biggest problem with the system is the vendor's ineffective support. Some of our tickets sit out...
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We are married to Cerner in a number of different ways. All of our information is in the Cerner EMR,...
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I have used other systems that have been a lot more intuitive. For example, it takes a while to...
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The vendor has a great vision. They are very proactive. They know where they want to go, but they...
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Cerner has the right thought around executive involvement. They are looking for opportunities to...
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Cerner's downside is that there is always a really high price tag for everything suggested....
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The concept of a population health consultant that can help map out our situation and resources to...
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Cerner has come a long way, and there are some great opportunities. I would put their solution in a...
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We had a good implementation. Cerner's leadership people were very hands-on. Everything went really...
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The tools in HealtheRegistries are great. The solution doesn't have any integration points, but it...
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HealtheIntent has huge potential, and I feel like we are on the cusp with it. But we have done a...
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HealtheIntent has some features that help with writing reports that are well liked, but the system...
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We are looking for a self-service aspect. We want more ad hoc reporting. If I want to just write a...
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The system is very expensive. Every time we need a change, an interface, or even just one little...
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The implementation was done in a vacuum and was not helpful. Cerner built, interfaced, transformed,...
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Cerner has a lot of training resources. They have a giant uCern platform, which is where we can...
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We have been able to realize outcomes with the product since we went live.
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I like the overall ability to present data in so many different ways, to create dashboards, and to...
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HealtheCare is an integrated piece for our care management side of things in HealtheIntent, so...
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We would like to see more end-to-end architecture in the product. Having a holistic view across an...
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Regarding training, we have done a lot more than Cerner has. They have a train-the-trainer model,...
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HealtheIntent is a solid product. It is solid with interoperability, and Cerner meets FHIR standards....
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HealtheIntent is hard to use. We need IT folks. But we are getting our money's worth. There is a...
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Cerner has a very active idea portal. They rely on client-driven ideas to inform their road map, so...
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Our primary goal was to move to an integrated solution. When we went live with Sepsis, we collapsed...
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HealtheRegistries isn't usable for end users. We only have it so that we can push things out to...
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I would have liked it if we had better user training on how to support and maintain...
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HealtheRegistries' interoperability is solid. The system is very integrated. It is at a FHIR standard....
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I am pretty optimistic. I think that Cerner doesn’t want to lose us as a customer, so they are going...
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Cerner is very good at support. I haven’t had any issues. The support people are good at...
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Tangible outcomes are hard to measure and quantify because the tools are very technical. The...
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HealtheIntent is probably designed for organizations that don’t want to manage an on-premises data...
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Cerner has not delivered several things that we clearly expressed that we needed. We have been very...
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Cerner's executive team is very engaged with us. They are trying to work with us and come along with...
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HealtheRegistries has allowed us to really drill down to individual practices. That is part of what...
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Cerner provides us with more training whenever we need more training, even if it is years later.
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Cerner doesn't have a good notification process for when they are upgrading our content in...
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There is one thing that we want, and it is to have better care visibility for things that are...
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I would recommend HealtheRegistries to other Cerner customers. I don't know whether I would...
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The plan is definitely to shift all of our data analysis and things like that based on the...
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There has been a lot of education. The tool is functional. The roadblock is more around whether the...
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HealtheRegistries is a potentially powerful tool. Within our workflow end pages, it has a really...
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We have promoted expanding the use of HealtheIntent within our health system. We use HealtheIntent...
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HealtheIntent was part of a package we bought, so there wasn't an additional charge. We have used...
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Cerner promoted a lot of outreach capabilities that never panned out, and we had issues with...
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We rarely have problems with the system, but when we do, they are big problems. We have a hard time...
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Cerner has some cool capabilities for value-based care. We are deep enough. When we want new...
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My experience with implementation has been atrocious. It has been really painful. I have not seen...
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The implementation was bumpy. There was a lot of learning on both sides. We were definitely not...
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We achieved a significant percentage of gap closure when we deployed the tool. I don’t know that...
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If everything comes to fruition that we are working on, I don't see why our satisfaction with...
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HealtheRegistries is pretty fabulous. We use it as a tool to find gaps in care. We also use it to...
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Where we have really strong medical officers that are retrieving information and providing...
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We actually get a dashboard in the HealtheRegistries tool itself, and we have to design our grouping...
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With our Medicare Advantage population, we have to leverage payer portals heavily just because we...
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It is simply not practical to give every medical or clinic director access, training, and...
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Nobody answers their phone anymore. In this day and age, we should have another way to reach out to...
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Our challenges are nearly 100% related to our inability to separate population and cost. Our health...
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We had the documentation piece, HealtheCareManager, and we abandoned it because it was overly...
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I think of HealtheIntent as being our panacea for population health ills. Using the product is hard...
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The product has tuned algorithms that target the set of patients our care management team is after....
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The product should have more tools out of the box for notifying patients. HealtheCareManager relies...
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Sometimes people from Cerner change teams more frequently than we would like. We would like to see...
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Our care managers are satisfied with the product. It is certainly a lot better than what we had in...
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Cerner is a good workflow company. With the system, we get decent care management workflows. They...
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All tools in value-based care require analytics, and that is where Cerner's whole system falls down....
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We got some support for the system, and it was pretty good, but we decided that having our internal...
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The training was nonexistent. We had to learn the system as we went. There was no end-user training...
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HealtheCareManager does not have what we need to do NCQA reporting. We have asked for that...
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We get great executive involvement. We have someone here regularly. Cerner is great to work with and...
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HealtheIntent does a nice job of bringing forward all of the preventative care elements for the...
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For the security end-user role, I think what would really help Cerner long term would be to create a...
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Cerner had several individuals for training, and they brought the entire team together and had us...
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We bought the original package, and then there were enhancements that we paid additional amounts...
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Cerner’s executives are ready to help.
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We can pull claims data into the system. That helps us to see when a patient went to another system...
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When we find out about new tools and technology, it is usually because I have stumbled upon them...
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Cerner's pricing model is funky. That leads to a pricing nightmare. They offer additional services...
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A lot of our physicians are super excited about using the HealtheRegistries component for defining...
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Providers and practice staff members primarily use the web-based Millennium interface to view...
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With HealtheRegistries, we define a population. For example, our hypertensive population is a cohort...
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The tool has been running because our department has supported it, but we have had some real...
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If something isn't working, we have to log a ticket, so we are continually in a cycle of logging...
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There is sometimes some misalignment in the product. The vendor has rolled out another component in...
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We got into the population health space because we wanted to help manage our populations and...
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HealtheRegistries is integral to our provider workflow. It manages our population during visits. It...
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Cerner has recently identified a need to retool the product. They had allowed customers to do more...
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Organizations have to have physicians participate in the design and implementation of the solution....
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HealtheCareManager is for outpatient care management, and there is a different tool for inpatient...
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Cerner has a learning health network that customers can join, and we pay to share our data. Members...
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When we add things like new data sources to HealtheCareManager, we know the costs up front. It would...
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One of the vendor's executives is part of our team. They are very aligned with us, and when we do...
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It is really helpful to be able to see other places where patients can get care. That has been...
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The vendor is building out dashboards that relate specifically to value-based care. Clients have the...
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The solution's registries and scorecards all work really well. We can get care gaps and run patient...
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Getting claims and clinical data together is a big deal. It is like our holy grail. We are an...
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I recommend this product to others on a regular basis. It is a solid product, and Cerner is supports...
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We started with HealtheIntent cost and utilization and then later started using HealtheCare and...
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Cerner is making progress right now, and that can be seen in the tools. A lot of functionality that...
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The integration with Millennium products and our EHR could improve. Right now, only the discrete...
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Cerner's support lacks continuity. The support people always want to close tickets when they...
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The training could be improved. Usually, training and education maturity follow product maturity,...
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Reporting is the big gap with HealtheIntent. The real problem we are hoping to address is not...
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Cerner has come to implementation projects with recommendations of standards, like measures that...
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One of Cerner's people reached out to us about some analytics that they had done for our system...
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In terms of being able to do what we want to do with the data, the product is good. In the past, we...
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In the past, Cerner's strategy was evolving. One of the things we were told early on during our...
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We are very confident in the move to David Feinberg as president and CEO of Cerner. That is a strong...
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One of the nice capabilities of HealtheRegistries is that we can look at the system from a...
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The system has Milliman Advanced Risk Adjusters (MARA) risk scoring capabilities, and MARA is a...
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Cerner's health-maintenance product and HealtheRegistries previously didn't integrate well together....
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Cerner’s prices, despite being lower than Epic's prices as a general rule, are exorbitant. But for...
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We spent time improving HealtheRegistries to make it more physician focused. We trained the...
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Cerner pulled one of their products without any warning, and that decision took away from our care...
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Our care managers are doing well with the product. A lot of their documentation is in an ad hoc form...
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A component of HealtheCareManager that the vendor calls the communication forum is intended to be...
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HealtheIntent’s stability has really improved. We used to have outages where users couldn't log in...
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HealtheIntent is doing exactly what it was designed to do. We can see the data, and the system...
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HealtheIntent almost always does the job that we want it to do. Overall, it is a really good...
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I think our satisfaction with HealtheIntent will hold steady. We are at the point now where we have...
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We recently entered a partnership with another health system, and they are on a different EMR, so we...
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I don't have a ton of experience with shopping around data warehouses. I like a lot of the things...
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Cerner has gotten much better at keeping their promises. Their people in charge of support and the...
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Cerner really tries to do open access and open integration more than other EMR vendors and data...
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We can almost always get ahold of somebody at Cerner. Occasionally, the people working the other end...
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HealtheIntent is a data warehouse, so everything is measurable. We have certainly been able to...
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At the time we needed it, the training from Cerner really wasn’t there and wasn’t good. The training...
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Cerner’s new CEO is going to create so many issues that I don’t know whether the vendor is going to...
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We do not have a plan to leave HealtheIntent. A fair number of the individuals that were part of the...
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We were having a hard time with some of our COVID-10 predictive models working in HealtheIntent. We...
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On the population health side, Cerner’s platform for data insights requires too much overhead to...
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Cerner’s population health management system was promising, but because of the huge overhead costs...
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Some of the things that Cerner tried to implement were broken with very little ability to be fixed....
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We were very excited about implementing the product to manage our population health, but hindsight...
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We went through the work to install HealtheIntent, but we weren't prepared for all the operational...
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Our providers were looking for a solution that would alert them in real time when a patient was...
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The providers were disappointed with the reporting. They couldn't get the reporting they expected...
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There was a gap in the system's information that wasn't pushed through to some of our other systems...
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The system is an analytics platform and consumes a lot of information. At one point, we found that...
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We looked at multiple different solutions, and we made the decision to move forward with the...
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A lot of the product's capabilities were nascent when we started. They had really strong data...
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The system's sweet spot is integration with other products. We struggled a bit on some of the...
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The system's reporting capabilities are consistently behind what we need. Cerner spends a lot of...
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The biggest area Cerner struggles with is that they promise a new enhancement or a fix to what we...
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The benefit of using HealtheIntent is that it is seamlessly integrated within the workflow and EMR....
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Cerner doesn’t do a lot of training. They train our IS people, but a lot of the training is based on...
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As far as integration goes, within Cerner's control and the state of the industry, I would rate...
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The cost is not inexpensive, but we knew what we were signing on for. It seems like we are always...
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As far as training goes, we are pretty heavily embedded with Cerner, and we get a lot of benefits...
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Cerner is always thinking about the future and what delivering long-term technology looks like.
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Within HealtheCareManager, the algorithms to stratify patients need to be stronger, more...
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We work a lot with the executives from Cerner on a routine basis.
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Population health is a home run, plain and simple. We are enjoying access to lots of valuable...
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Often, when we do outreach for support and service, it is like we are anonymous. It would almost be...
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Cerner often overpromises on the delivery time frame, but in general, they keep their promises with...
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I am extremely impressed and happy with HealtheRegistries. Cerner has really built a community for...
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I don’t have a problem with Cerner’s vision. I have a problem with how they promise a delivery but...
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The training depends on which portion of the Cerner team we get. In my experience with Cerner's...
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Cerner has really good, well-meaning people. I think that Cerner has had a tremendous amount of...
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The vendor has had delays and implementation issues one after another. Some of the frontline people...
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One of the components of HealtheIntent is HealtheCare, which is the documentation platform that we...
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I like the care planning component, but I wish there were a way that we could add to Cerner's...
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Cerner is always trying to deliver new technology, but they want to charge so much. If Cerner would...
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One of the major strengths of HealtheCareManager is the ability to assign cases to the case managers...
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Cerner could improve on some of the reporting. There is a productivity dashboard, but oftentimes, I...
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Cerner often overpromises on the delivery time frame, but in general, they have kept their promises...
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The quality of training depended on which portion of the Cerner team we got. In my experience, some...
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We are building nearly all our visualizations ourselves. Cerner came out with a portfolio of...
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We have a hard time getting Cerner's support immediately. We send an email, and we should expect a...
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Oftentimes, when we do outreach for support and service, we are autonomous. However, it would almost...
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I have been charged for things that I don't even have functionality for. There are portions of...
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The results of HealtheIntent get fed back into the EHR and population health tools, and the...
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We had problems with validating some measures in Cerner. I would tell someone looking at this system...
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