HealtheLife
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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VP/Other Executive

Cerner has requirements for using third-party FHIR APIs for tools like online scheduling and...

Jun 2022
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VP/Other Executive

Patients struggle with finding and pulling data from HealtheLife. The system is also extremely...

Jun 2022
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VP/Other Executive

Cerner doesn't really offer great ongoing training.

Jun 2022
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Analyst/Coordinator

We have seen a couple of technical issues with the product, such as when we are sending out the...

Mar 2022
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CIO

HealtheLife is very good at its core. I would like to see enhancements come faster; the added...

Feb 2022
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CIO

Cerner’s patient portal is not that great. I don’t understand that because portals have to be one of...

Feb 2022
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Nurse

From a patient perspective, the patient portal is very easy to use. It is very helpful for...

Jan 2022
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CIO

The product is very stable and good. Some of our teams have done tremendous things with...

Jan 2022
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CIO

The buildout of the system was difficult, and I wouldn’t want to do it again. Getting the system to...

Dec 2021
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CIO

The system could change a year from now because there is so much going on in the portal world. The...

Dec 2021
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CIO

HealtheLife's functionality is continuing to grow. After the initial setup for the patient, the...

Dec 2021
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Physician

Cerner says the portal can do a lot of things that it hasn't done yet. The portal has been growing...

Dec 2021
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Physician

The system is not hard to upgrade. Upgrades seem to work most of the time.

Dec 2021
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Physician

We don't get a lot of leadership from Cerner for the patient portal. We can talk to a few people...

Dec 2021
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Physician

If someone who is knowledgeable about the system could meet with us every so often, that would be...

Dec 2021
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Physician

Depending on which website new people go to, they can't sign up to become new users. People have to...

Dec 2021
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VP/Other Executive

We can change the portal information on the landing page. With COVID-19, if we wanted to have some...

Dec 2021
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VP/Other Executive

We have regular calls with a leadership person from Cerner.

Dec 2021
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VP/Other Executive

We have had our biggest uptake in portal usage with COVID-19 because of the video-visits piece being...

Dec 2021
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VP/Other Executive

I want to be able to see more actual registration in the portal so that patients can verify their...

Dec 2021
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VP/Other Executive

HealtheLife is easy for the consumer to use. There is a mobile app. Patients can link it to their...

Dec 2021
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Director

Cerner needs to get their two-factor authentication to work without charging us every time somebody...

Dec 2021
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Director

One thing that I would like Cerner to focus on is an easier way of connecting the system to more...

Dec 2021
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Director

Depending on what we want to do with HealtheLife, there are additional contracts that we have to...

Dec 2021
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CMIO

Nickel-and-diming is Cerner's business model. It is what it is. Buyers need to realize that up...

Dec 2021
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CMIO

Executives from Cerner are always available. We don’t often need the executives to be deeply...

Dec 2021
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CMIO

A couple of years ago, Cerner changed our HealtheLife contacts on the support team, and I noticed a...

Dec 2021
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CMIO

I like the simplicity of HealtheLife. We can adjust the system to our needs. We can localize the...

Dec 2021
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CIO

Cerner's patient portal isn't very good. It contributes to Cerner not being a viable option for the...

Nov 2021
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CFO

We are in an older version of the software that is clunky, difficult to access, and limited in what...

Nov 2021
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CFO

Cerner has made their updates almost invisible to the users. That is good news. The bad news is that...

Nov 2021
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CFO

In employee wellness plans, Cerner HealtheLife does well with sharing results with the employee's...

Nov 2021
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CFO

The product is just not intuitive for the end users. They have to go in and out, and there is no...

Nov 2021
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CFO

HealtheIntent is almost no investment on our part. So it has a great value, but we get what we pay for....

Nov 2021
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Manager

Cerner charges a lot, but they don't nickel-and-dime. Things that Cerner is producing certainly meet...

Nov 2021
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Manager

It is easier to log a ticket with Cerner than it is in my own organization. Cerner is very quick....

Nov 2021
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Manager

With Cerner, we needed multiple domains in place. They weren't able to handle aggregating all the...

Nov 2021
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Manager

I haven't heard any complaints about HealtheLife, so I am assuming that the system is decent.

Nov 2021
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Manager

When we call Cerner about one of the issues we have, we are constantly greeted with people who don't...

Nov 2021
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Manager

The product doesn't have the best integration, but it is integrated with software for a certain...

Nov 2021
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Analyst/Coordinator

There have been a lot of times when we have had to request feedback from the vendor about things...

Nov 2021
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Analyst/Coordinator

I like that Cerner is willing to work with us to a certain extent. We wish that the system were a...

Nov 2021
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VP/Other Executive

Cerner HealtheLife works, but it isn't great. It lacks a lot of the functionality needed to be...

Nov 2021
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VP/Other Executive

When Cerner doesn't have functionality and can’t make things work in Cerner HealtheLife, they ask...

Nov 2021
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VP/Other Executive

Cerner is very good at talking the talk, but they fail to walk the walk. Their track record for...

Nov 2021
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VP/Other Executive

Cerner avoids charging us for every little thing, but that is only because of the enterprise...

Nov 2021
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VP/Other Executive

Cerner HealtheLife is still limping along. There have been no real material changes for a while....

Nov 2021
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VP/Other Executive

The system is one of Cerner's legacy platforms. They are ripping and replacing it right now. The...

Nov 2021
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VP/Other Executive

I would not buy Cerner HealtheLife again. For one thing, people don't buy the product outside of a...

Nov 2021
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Director

The application is fairly easy to use, but there are gaps in the system. We regularly get requests...

Sep 2021
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Director

There are a couple of functionality pieces in the system that are lacking. We work with Cerner, and...

Sep 2021
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Director

Cerner could definitely improve the integration and functionality of the system as well as the...

Sep 2021
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Manager

Cerner HealtheLife is becoming our one-stop shop for patients that are actively engaged in our...

Aug 2021
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Manager

Cerner has been quite transparent with their limitations. There are things that we would probably...

Aug 2021
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Manager

Cerner HealtheLife is not a very sophisticated platform in general. Our framework does not have a...

Aug 2021
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Manager

We have not had any stability issues with Cerner HealtheLife. It is a reliable system that is pretty...

Aug 2021
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Manager

We would like something that is more interactive where patients can engage for themselves a bit...

Aug 2021
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Manager

We have so few issues with my team from the tech side. We do sometimes see issues with patients that...

Aug 2021
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Manager

Cerner has developed capability groups now as a piece of their structure. They have built councils,...

Aug 2021
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Manager

The product is pretty simple for people to use. It is very similar to a lot of the other portals and...

Jul 2021
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Manager

We seem to have a lot of trouble with glitchy things when people try to log in or get signed up....

Jul 2021
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Manager

My overall satisfaction was lower a year ago. Since then, there have been some little issues that we...

Jul 2021
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