Cerner HealtheLife Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 5:50:47 PM and Model.EvProductId = 73343

Commentary Summary

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Neither
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Negative
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User Commentary

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Manager

Functionality and Upgrades

I wouldn't say that the vendor's upgrades go poorly, but they are very limited in what they have...

Aug 2020
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Manager

Interfacing and Integration

I wish the system were more integrated. There are all kinds of things we would like the system to do...

Aug 2020
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Manager

Service and Support

The vendor outsources their support, and the support people aren't very knowledgeable. I have taught...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I would use the product again if there weren't a better option, but I wouldn't be all starry eyed...

Aug 2020
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Manager

Service and Support

The vendor is slow to make changes, and we are in a fast-changing world. I think the vendor and...

Aug 2020
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Manager

Relationship

I guess the vendor's executive involvement is okay. I don't expect much, but Cerner doesn't give us...

Aug 2020
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Analyst/Coordinator

Relationship

We don’t get a lot of proactive service. We don’t require a lot either. As far as vendor executive...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We hope the system gets better. It isn’t bad, though. It is user friendly and easy to navigate....

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is integrated with our other systems. We get updates monthly, so we stay up to date. The...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is easy for us to understand. It is pretty straightforward, and there are step-by-step...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The system is not customizable. I don’t know whether that is even something that is possible, but...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Our biggest issue is having to do workarounds to make a feature work for us. We can read all of the...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner breaks the proxy access for parents and guardians when a patient reaches the age of 13, so...

May 2020
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VP/Other Executive

Other Observations & Comments

The portal is fine. There is nothing wrong with it, and it is a good product on its own. However, if...

May 2020
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Director

Service and Support

We have used Cerner HealtheLife extensively, and we were able to ramp up video visits very quickly....

May 2020
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Director

Functionality and Upgrades

I don't know what version of Cerner HealtheLife we have. When Cerner updates the system, they update...

May 2020
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Director

ROI / Cost (care and feeding)

When it comes to the executive involvement from Cerner, we have an entry into Cerner's senior...

May 2020
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Director

Functionality and Upgrades

Because Cerner offers a national, if not global, solution, customization can be a little difficult....

May 2020
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Director

Technology

The system sends messages that we can view, download, and transmit. The system is a little bit...

Mar 2020
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Director

Interfacing and Integration

Cerner has done very well with supporting our integration goals. We want to use Cerner for...

Mar 2020
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Director

Functionality and Upgrades

The solution is not super user friendly. It lacks a lot of features that our competitors and health...

Mar 2020
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Director

Functionality and Upgrades

There aren’t a lot of users to see in the system because of the nature of the tool. It is meant for...

Mar 2020
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Director

Technology

The vendor is trying to put new features out there. If we go into their admin tools, we will see new...

Mar 2020
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Director

Relationship

We have had internal discussions about whether we want to make the system part of our long-term...

Mar 2020
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Director

Other Observations & Comments

If we were starting with a clean slate, we would not choose the system again. I don’t know whether...

Mar 2020
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Director

Relationship

I am sure the vendor thinks that they keep their promises, but they tend to overpromise and...

Mar 2020
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Director

ROI / Cost (care and feeding)

We don’t just feel nickel-and-dimed by the vendor. We feel like they charge a lot more than nickels...

Mar 2020
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Director

Other Observations & Comments

The vendor’s upgrades are pretty smooth. We have run into some issues with some updates where things...

Mar 2020
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Director

Service and Support

The support we get for HealtheLife is probably better than the support we get for some of the other...

Mar 2020
 Helpful

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Director

Relationship

The executive involvement is about average. That is one of the frustrations that I hear about.

Mar 2020
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Director

Other Observations & Comments

One of the outcomes that I was hoping to see was higher patient satisfaction, and we weren’t able to...

Mar 2020
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Director

Other Observations & Comments

I don’t know whether I would recommend the system to people. I would tell them to get it if they...

Mar 2020
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Director

Other Observations & Comments

I want to say that our overall satisfaction with the system is going to get better. I don’t have a...

Mar 2020
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Director

Implementation and Training

Cerner HealtheLife's training and education support have been outstanding.

Feb 2020
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Director

Functionality and Upgrades

Cerner HealtheLife is really well supported by Cerner. It requires almost no support resources from...

Feb 2020
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Director

Functionality and Upgrades

The solution is very easy for end users, and we appreciate that our patients don't need to impose or...

Feb 2020
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Manager

Functionality and Upgrades

The product is not very user friendly for our patients. Most patients don't want to be involved with...

Jan 2020
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Manager

Functionality and Upgrades

Compared to other patient portals that I have seen, Cerner HealtheLife is not as intuitive for...

Dec 2019
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Manager

Service and Support

All of the different modules that we use when we are working on different projects impact each...

Dec 2019
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Director

Relationship

There were some positives that came with moving to Cerner’s patient portal. Since going live, we...

Dec 2019
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Director

Implementation and Training

Cerner has recently required that all of their customers move to their new portal. I don’t know what...

Dec 2019
 Helpful

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Director

Service and Support

Cerner HealtheLife is not part of our long-term plans. But even so, Cerner has been really fabulous...

Dec 2019
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Director

Technology

When we moved to Cerner’s portal, there were some negative trade-offs. It took Cerner forever to...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

When we consider the outcomes that we have achieved from using Cerner HealtheLife, we feel like...

Dec 2019
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CIO

Other Observations & Comments

We have appointments displaying in the portal with a few clinicians that have direct book...

Nov 2019
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CIO

Lessons Learned

Cerner HealtheLife is solid. If an organization is on Cerner’s platform, then they should use it. I...

Nov 2019
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CIO

Technology

Cerner HealtheLife has served its purpose well for us, and the relationship with Cerner is fine....

Nov 2019
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CIO

Implementation and Training

Our trainer from Cerner was wonderful.

Nov 2019
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CIO

Lessons Learned

We have to take into consideration all the lab displays and not compare our experience to...

Nov 2019
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CIO

Service and Support

Cerner is not great at sending fliers, questionnaires, and other things to patients.

Nov 2019
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CIO

Technology

Cerner HealtheLife has been really stagnant. I have not seen anything new. There has been no new...

Nov 2019
 Helpful

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CIO

Technology

Cerner does run reports around packages that will enhance the experience. They have been proactive...

Nov 2019
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CIO

ROI / Cost (care and feeding)

Looking across the length of the engagement, I can say that we did gain utilization from Cerner...

Nov 2019
 Helpful

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CNO

Implementation and Training

Cerner is part of our long-term plans, but I hesitate to say that because we are in the process of...

Nov 2019
 Helpful

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CNO

Functionality and Upgrades

The system is pretty easy to use. The login and navigation are pretty easy, especially if the user...

Nov 2019
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CNO

Functionality and Upgrades

From a customer standpoint, Cerner HealtheLife does some of the basics. However, I would love to...

Nov 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

We sometimes push back pretty hard on charges from Cerner. They don’t nickel-and-dime us, but they...

Nov 2019
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CIO

Other Observations & Comments

Cerner’s products ebb and flow, and some work better than others.

Nov 2019
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CIO

Technology

Cerner has partnered with Apple, and that partnership is going well. Thousands of patients have...

Nov 2019
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CIO

Functionality and Upgrades

If I am in four different institutions, I have four different portals. I have to log in to each one...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

We have seen that people who are engaged in Cerner's portal show up more than people who aren't. We...

Nov 2019
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CMIO

Functionality and Upgrades

We use Cerner's patient portal a lot. We hadn't been, but we are starting to push people to use it...

Oct 2019
 Helpful

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CMIO

Functionality and Upgrades

The functionality is pretty good. I think Cerner is going to be open to more people bringing in...

Oct 2019
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CMIO

Relationship

I don't think I have ever talked to an executive from Cerner. Since we set up the system, we haven't...

Oct 2019
 Helpful

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CMIO

Functionality and Upgrades

Even though I like HealtheLife, the one thing that it doesn't support is different languages. I...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Over the last couple of years, we have just been using the basic product. We haven't taken full...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Cerner HealtheLife is pretty simple to use, but it could be a little more interactive. With today's...

Oct 2019
 Helpful

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Manager

Implementation and Training

Cerner is lacking in the training department. The training model is more of a self-serve pattern. We...

Oct 2019
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Manager

Service and Support

We don't have many issues with the support we get from Cerner. Our patients use Cerner's 800 number,...

Oct 2019
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Manager

Sales and Contracting

We have Cerner doing phone calls for us, but we had to sign a length of contract that I thought was...

Oct 2019
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CMIO

Relationship

I don't feel like there is any executive involvement with Cerner HealtheLife. I haven't heard of any...

Sep 2019
 Helpful

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CMIO

ROI / Cost (care and feeding)

If the decision were up to me, I would buy this solution again. It seems to be doing the job. Our...

Sep 2019
 Helpful

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CMIO

Functionality and Upgrades

Cerner HealtheLife's portal is lacking, and that is one thing we have had issues with and is one of...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

We have to make some customizations, but the product has met our needs so far.

Sep 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

Our hope is that Cerner's system will integrate very well. That is why we selected Cerner.

Aug 2019
 Helpful

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Director

Implementation and Training

There is a lack of recognition about the time it takes to be comfortable and familiar with Cerner's...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

The patient portal tool is not getting enough development. Cerner doesn't have a check-in solution,...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

Cerner HealtheLife is accessible to patients. They can pay bills and view ER wait times; we have...

Jul 2019
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Nurse

Functionality and Upgrades

Cerner's tool has been a great asset. It gives patients additional resources for reaching our office...

Jun 2019
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Analyst/Coordinator

Other Observations & Comments

Things are going relatively well with Cerner's patient portal. We are going to embark upon another...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest pain points with the product are the issues that we have around DirectBook...

Jun 2019
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Director

Other Observations & Comments

We have not gotten any strong resistance or bad feedback from patients or hospitals on our use of...

May 2019
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CMO

Functionality and Upgrades

We have a registry tool that we use. The particular function is done well, and the physicians'...

Feb 2019
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CMO

Functionality and Upgrades

The feedback that we get from the patient portal is good. The tool is easy for patients to access.

Feb 2019
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Physician

Functionality and Upgrades

We haven't pulled the trigger on all the features that are available in Cerner HealtheLife. For...

Feb 2019
 Helpful