Cerner HealtheLife Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 1:40:14 AM and Model.EvProductId = 73343

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Interfacing and Integration

Interoperability is one strength of Cerner's solution; it allows us to plug in multiple pieces....

Nov 2020
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CIO

Service and Support

I feel like there's still more in development than in production, so that means that Cerner’s...

Nov 2020
 Helpful

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Physician

Functionality and Upgrades

The system works fine. I can jot things down as I go and put in little reminders to sign things...

Nov 2020
 Helpful

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Director

Future Outlook

We want to optimize Cerner’s portal and work to create a common experience for our consumers who are...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Throughout COVID-19, HealtheLife helped patients quickly understanding COVID-19 results. So the...

Nov 2020
 Helpful

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Physician

Functionality and Upgrades

The system is really quite user friendly in terms of the patient experience. Patients can get in,...

Nov 2020
 Helpful

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Physician

Service and Support

The vendor's service is not very proactive. When we ask the vendor for any sort of upgrades, things...

Nov 2020
 Helpful

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CMIO

Technology

We are not driving the usage of Cerner HealtheLife very much. I have the app on my phone, and I find...

Nov 2020
 Helpful

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CNO

Functionality and Upgrades

Cerner's portal is too clunky and does not have a patient-facing app. The product is not consumer...

Oct 2020
 Helpful

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Manager

Service and Support

The support for Cerner HealtheLife is poor. We don't have the ability to customize the system or...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

There are a couple of things that I don't like about Cerner HealtheLife, but I would buy it again.

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Cerner HealtheLife hasn't had any updates, and nothing new has come out for a while. The system is...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Cerner HealtheLife is pretty easy to use. The only issue we have is when we have to provide proxy...

Oct 2020
 Helpful

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CIO

Implementation and Training

The training that Cerner gave us for Cerner HealtheLife was not great. We needed the training to be...

Oct 2020
 Helpful

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Manager

Relationship

I don't know that any vendor keeps all of their promises. I would say Cerner does not. A vendor is...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

There are surprise charges from Cerner. Those charges happen all the time. However, we are managing...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Once patients get logged in, the product works as promoted. I think from a patient's perspective,...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Cerner's product is delivering our health record, and that is what we expect. The ease of use really...

Oct 2020
 Helpful

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Manager

Relationship

Cerner is working very hard to meet our expectations. When Cerner's executives realized how poorly...

Oct 2020
 Helpful

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Manager

Relationship

In the past, every system had to work to meet new meaningful use requirements. Things have evolved...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

There are better patient portals out there. Cerner HealtheLife is sometimes confusing, and things...

Oct 2020
 Helpful

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Director

Service and Support

In terms of COVID-19 support, Cerner has done a very good job. They are a little late, but they have...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have used Cerner HealtheLife as a core part of our patient portal strategy across our enterprise...

Sep 2020
 Helpful

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VP/Other Executive

Future Outlook

Looking at some of Cerner's deep product road maps, it is clear that they have some really cool...

Sep 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I would buy Cerner HealtheLife again as long as Cerner is our EHR. If Cerner delivers a year from...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

As far as my likelihood to recommend HealtheLife goes, I would say that I am a borderline detractor,...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

I wouldn't say that the vendor's upgrades go poorly, but they are very limited in what they have...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

I wish the system were more integrated. There are all kinds of things we would like the system to do...

Aug 2020
 Helpful

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Manager

Service and Support

The vendor outsources their support, and the support people aren't very knowledgeable. I have taught...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I would use the product again if there weren't a better option, but I wouldn't be all starry eyed...

Aug 2020
 Helpful

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Manager

Service and Support

The vendor is slow to make changes, and we are in a fast-changing world. I think the vendor and...

Aug 2020
 Helpful

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Manager

Relationship

I guess the vendor's executive involvement is okay. I don't expect much, but Cerner doesn't give us...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

We don’t get a lot of proactive service. We don’t require a lot either. As far as vendor executive...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We hope the system gets better. It isn’t bad, though. It is user friendly and easy to navigate....

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is integrated with our other systems. We get updates monthly, so we stay up to date. The...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is easy for us to understand. It is pretty straightforward, and there are step-by-step...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The system is not customizable. I don’t know whether that is even something that is possible, but...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our biggest issue is having to do workarounds to make a feature work for us. We can read all of the...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner breaks the proxy access for parents and guardians when a patient reaches the age of 13, so...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The portal is fine. There is nothing wrong with it, and it is a good product on its own. However, if...

May 2020
 Helpful

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Director

Service and Support

We have used Cerner HealtheLife extensively, and we were able to ramp up video visits very quickly....

May 2020
 Helpful

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Director

Functionality and Upgrades

I don't know what version of Cerner HealtheLife we have. When Cerner updates the system, they update...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

When it comes to the executive involvement from Cerner, we have an entry into Cerner's senior...

May 2020
 Helpful

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Director

Functionality and Upgrades

Because Cerner offers a national, if not global, solution, customization can be a little difficult....

May 2020
 Helpful

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Director

Technology

The system sends messages that we can view, download, and transmit. The system is a little bit...

Mar 2020
 Helpful

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Director

Interfacing and Integration

Cerner has done very well with supporting our integration goals. We want to use Cerner for...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The solution is not super user friendly. It lacks a lot of features that our competitors and health...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

There aren’t a lot of users to see in the system because of the nature of the tool. It is meant for...

Mar 2020
 Helpful

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Director

Technology

The vendor is trying to put new features out there. If we go into their admin tools, we will see new...

Mar 2020
 Helpful

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Director

Relationship

We have had internal discussions about whether we want to make the system part of our long-term...

Mar 2020
 Helpful

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Director

Other Observations & Comments

If we were starting with a clean slate, we would not choose the system again. I don’t know whether...

Mar 2020
 Helpful

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Director

Relationship

I am sure the vendor thinks that they keep their promises, but they tend to overpromise and...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We don’t just feel nickel-and-dimed by the vendor. We feel like they charge a lot more than nickels...

Mar 2020
 Helpful

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Director

Other Observations & Comments

The vendor’s upgrades are pretty smooth. We have run into some issues with some updates where things...

Mar 2020
 Helpful

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Director

Service and Support

The support we get for HealtheLife is probably better than the support we get for some of the other...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

The executive involvement is about average. That is one of the frustrations that I hear about.

Mar 2020
 Helpful

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Director

Other Observations & Comments

One of the outcomes that I was hoping to see was higher patient satisfaction, and we weren’t able to...

Mar 2020
 Helpful

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Director

Other Observations & Comments

I don’t know whether I would recommend the system to people. I would tell them to get it if they...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I want to say that our overall satisfaction with the system is going to get better. I don’t have a...

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Cerner HealtheLife's training and education support have been outstanding.

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Cerner HealtheLife is really well supported by Cerner. It requires almost no support resources from...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The solution is very easy for end users, and we appreciate that our patients don't need to impose or...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

The product is not very user friendly for our patients. Most patients don't want to be involved with...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Compared to other patient portals that I have seen, Cerner HealtheLife is not as intuitive for...

Dec 2019
 Helpful

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Manager

Service and Support

All of the different modules that we use when we are working on different projects impact each...

Dec 2019
 Helpful

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Director

Relationship

There were some positives that came with moving to Cerner’s patient portal. Since going live, we...

Dec 2019
 Helpful

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Director

Implementation and Training

Cerner has recently required that all of their customers move to their new portal. I don’t know what...

Dec 2019
 Helpful

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Director

Service and Support

Cerner HealtheLife is not part of our long-term plans. But even so, Cerner has been really fabulous...

Dec 2019
 Helpful

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Director

Technology

When we moved to Cerner’s portal, there were some negative trade-offs. It took Cerner forever to...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When we consider the outcomes that we have achieved from using Cerner HealtheLife, we feel like...

Dec 2019
 Helpful

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