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Cerner HealtheLife Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Director

The vendor has made a lot of improvements to the system, but I have seen others go to an...

May 2021
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Director

We have had some challenges with the system. When patients have questions or need assistance, they...

May 2021
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Director

The product is part of our long-term plans. We are making investments into the system and partnering...

May 2021
||
(0)
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Director

The rollout of new functionality on the product has been slow. My assumption is just that the vendor...

May 2021
||
(0)
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CMIO

Cerner HealtheLife helps me do the right things and provides me with all sorts of decision support....

Apr 2021
||
(0)
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CMIO

The patient portal is not as robust as I would like it to be. There is a lot that we cannot do that...

Apr 2021
||
(0)
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Analyst/Coordinator

We are always on the current version of Cerner HealtheLife because Cerner updates it. We don't get...

Apr 2021
||
(0)
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Analyst/Coordinator

It is difficult to find out when there are available improvements. When I do find that there is an...

Apr 2021
||
(0)
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Analyst/Coordinator

Right now, I have good support, but that ebbs and flows. That is something that seems to change, and...

Apr 2021
||
(0)
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VP/Other Executive

We use Cerner's patient portal. That becomes a reasonably full function for the patients in terms of...

Feb 2021
||
(0)
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VP/Other Executive

The design would be one weakness. It is behind and has poor functionality. For example, scheduling...

Feb 2021
||
(0)
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VP/Other Executive

With the questionnaire, we have to do a third-party layering and have it be integrated. We are...

Feb 2021
||
(0)
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VP/Other Executive

We might look at another system if we run into challenges with the telehealth integration. The whole...

Feb 2021
||
(0)
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VP/Other Executive

The idea is online scheduling. The question is whether that is already integrated. The bill pay is a...

Feb 2021
||
(0)
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VP/Other Executive

The strengths are that the system has the basics and a decent amount of access. Basic messaging...

Feb 2021
||
(0)
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Manager

No one from Cerner ever trained us on this product. We learned the product through our patients. I...

Jan 2021
||
(0)
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Manager

The product is easy to use. The patients can see what they need to see. There are a few people that...

Jan 2021
||
(0)
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Analyst/Coordinator

If we want the system to be more accessible to patients, Cerner charges us for that. If we want to...

Jan 2021
||
(0)
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Analyst/Coordinator

There are a lot of inconsistencies with Cerner HealtheLife. We get a lot of errors, and we have to...

Jan 2021
||
(0)
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Analyst/Coordinator

Cerner HealtheLife has its benefits. Cerner means well, but sometimes the execution is not always...

Jan 2021
||
(0)
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CMIO

Cerner's products work as promoted. The only one I would give a lower score is Cerner HealtheLife....

Jan 2021
||
(0)
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CMIO

With our relationship with Cerner, all of the costs are all inclusive. The only things that we ever...

Jan 2021
||
(0)
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CMIO

We haven't really gotten a lot of training on our end. It isn't that Cerner hasn't provided...

Jan 2021
||
(0)
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CMIO

Software products are never perfect and could always be better. There are always user-interface...

Jan 2021
||
(0)
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CMIO

Cerner does a great job of rolling out new functionality into the existing platform. Part of my job...

Jan 2021
||
(0)
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CMIO

Cerner's support is fantastic. We know a lot of Cerner's people by name, and we work with them...

Jan 2021
||
(0)
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Manager

Cerner’s training is based on documentation that they have. Finding what we are looking for in the...

Dec 2020
||
(0)
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Manager

I would like to see more of an ability to configure things. The vendor’s solution is very limited,...

Dec 2020
||
(0)
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Manager

Cerner HealtheLife doesn’t have a lot of functionality. It isn’t super complicated. It drives...

Dec 2020
||
(0)
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Manager

Cerner’s upgrade process is very complex and time consuming. It isn't a cloud process for the most...

Dec 2020
||
(0)
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 or  to see details.

Manager

Unless I had an issue that I went to the vendor with or they are trying to sell me on something,...

Dec 2020
||
(0)
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CIO

Interoperability is one strength of Cerner's solution; it allows us to plug in multiple pieces....

Nov 2020
||
(0)
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CIO

I feel like there's still more in development than in production, so that means that Cerner’s...

Nov 2020
||
(0)
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Physician

The system works fine. I can jot things down as I go and put in little reminders to sign things...

Nov 2020
||
(0)
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Director

We want to optimize Cerner’s portal and work to create a common experience for our consumers who are...

Nov 2020
||
(0)
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 or  to see details.

Director

Throughout COVID-19, HealtheLife helped patients quickly understanding COVID-19 results. So the...

Nov 2020
||
(0)
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Physician

The system is really quite user friendly in terms of the patient experience. Patients can get in,...

Nov 2020
||
(0)
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Physician

The vendor's service is not very proactive. When we ask the vendor for any sort of upgrades, things...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are not driving the usage of Cerner HealtheLife very much. I have the app on my phone, and I find...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Cerner's portal is too clunky and does not have a patient-facing app. The product is not consumer...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support for Cerner HealtheLife is poor. We don't have the ability to customize the system or...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a couple of things that I don't like about Cerner HealtheLife, but I would buy it again.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner HealtheLife hasn't had any updates, and nothing new has come out for a while. The system is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner HealtheLife is pretty easy to use. The only issue we have is when we have to provide proxy...

Oct 2020
||
(0)
 Thank you  Helpful

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CIO

The training that Cerner gave us for Cerner HealtheLife was not great. We needed the training to be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know that any vendor keeps all of their promises. I would say Cerner does not. A vendor is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are surprise charges from Cerner. Those charges happen all the time. However, we are managing...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once patients get logged in, the product works as promoted. I think from a patient's perspective,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner's product is delivering our health record, and that is what we expect. The ease of use really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is working very hard to meet our expectations. When Cerner's executives realized how poorly...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, every system had to work to meet new meaningful use requirements. Things have evolved...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

There are better patient portals out there. Cerner HealtheLife is sometimes confusing, and things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of COVID-19 support, Cerner has done a very good job. They are a little late, but they have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have used Cerner HealtheLife as a core part of our patient portal strategy across our enterprise...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Looking at some of Cerner's deep product road maps, it is clear that they have some really cool...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would buy Cerner HealtheLife again as long as Cerner is our EHR. If Cerner delivers a year from...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As far as my likelihood to recommend HealtheLife goes, I would say that I am a borderline detractor,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't say that the vendor's upgrades go poorly, but they are very limited in what they have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish the system were more integrated. There are all kinds of things we would like the system to do...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor outsources their support, and the support people aren't very knowledgeable. I have taught...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would use the product again if there weren't a better option, but I wouldn't be all starry eyed...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is slow to make changes, and we are in a fast-changing world. I think the vendor and...

Aug 2020
||
(0)
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 or  to see details.

Manager

I guess the vendor's executive involvement is okay. I don't expect much, but Cerner doesn't give us...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don’t get a lot of proactive service. We don’t require a lot either. As far as vendor executive...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We hope the system gets better. It isn’t bad, though. It is user friendly and easy to navigate....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is integrated with our other systems. We get updates monthly, so we stay up to date. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is easy for us to understand. It is pretty straightforward, and there are step-by-step...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is not customizable. I don’t know whether that is even something that is possible, but...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our biggest issue is having to do workarounds to make a feature work for us. We can read all of the...

Jul 2020
||
(0)
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 or  to see details.

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