Home and Community Care Comments

 

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Commentary Summary

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User Commentary

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VP/Other Executive

Sales and Contracting

When we bought the system, the vendor said it would integrate with Millennium, but it didn’t. The...

Dec 2019
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VP/Other Executive

Interfacing and Integration

Cerner doesn’t have the analytics piece out yet. The system really needs to be integrated with the...

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I am not the one to make the decision, but it looks like Home and Community Care will be part of our...

Nov 2019
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Analyst/Coordinator

Relationship

We had our initial training many years ago, but there is no ongoing training from Cerner. They do...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I haven’t had any experiences with the executives from Cerner, but I would say that executive...

Nov 2019
 Helpful

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Analyst/Coordinator

Future Outlook

My overall satisfaction with the tool is very good. From what I am seeing now with the vendor, I...

Nov 2019
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Analyst/Coordinator

Service and Support

The support is excellent. I would give a 20 out of 10 for Cerner’s support. The support people are...

Nov 2019
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Analyst/Coordinator

Interfacing and Integration

We are dealing with an interface issue, which we are trying to resolve. The vendor said they would...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product serves its purposes, and it is updated regularly. There are a few kinks and flaws that...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I am quite confident that we will be ready for the PDGM coming up this year. We have been through...

Nov 2019
 Helpful

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Nurse

Service and Support

Over the last few years, Cerner has been doing better than they ever have before, but they still...

Oct 2019
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Nurse

Functionality and Upgrades

We are up against the PDGM coming in, and our project is still being built. Recently, Cerner finally...

Oct 2019
 Helpful

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Nurse

Functionality and Upgrades

We work with another organization, and that is the only way we can function. We sometimes take...

Oct 2019
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Nurse

Functionality and Upgrades

I know what Cerner is building. We were going to be able to drop a bill to meet the requirements. We...

Oct 2019
 Helpful

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Nurse

Other Observations & Comments

Right now, the code for the PDGM is slated to be released in November. I don’t think many...

Oct 2019
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Nurse

Other Observations & Comments

Our hospital has a contract with Cerner, so we don't get charged for everything. I don't know how...

Oct 2019
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Nurse

Service and Support

Cerner does not provide ongoing training, and our initial training was a long time ago. We do...

Oct 2019
 Helpful

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Nurse

Functionality and Upgrades

Cerner promotes that their platform has a lot of functionality, but when the rubber meets the road,...

Oct 2019
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Nurse

Functionality and Upgrades

We feel that having all of our patients on one system would be beneficial. However, we have learned...

Oct 2019
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Nurse

Functionality and Upgrades

This product allows us to bill for home health. We have to have orders before we can do final...

Oct 2019
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Analyst/Coordinator

Service and Support

The quality of the service varies. There are a couple of people who try their darnedest. There is...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner put in a set of code that was full of bugs. Cerner had to try multiple times to fix the...

Oct 2019
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Analyst/Coordinator

Service and Support

Cerner used to have dedicated home health people for a lot of functions. Cerner had a dedicated...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

I would almost rather go back to using paper than use Home and Community Care.

Oct 2019
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Analyst/Coordinator

Technology

Cerner is working hard to be consistent across their products. Millennium PowerChart has set the...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Cerner tried to make Home and Community Care look more like Millennium PowerChart. For example, in...

Oct 2019
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Nurse

Future Outlook

I don't anticipate that we will be using Cerner's product in a year. I feel sure that we will be...

Oct 2019
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Nurse

Functionality and Upgrades

Cerner just does regulatory updates to the product. We haven't seen a lot of enhancements that have...

Oct 2019
 Helpful

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Nurse

Service and Support

Years ago, Cerner's product was one of the better options that we looked at, and it had what we...

Oct 2019
 Helpful

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Nurse

ROI / Cost (care and feeding)

What we are paying Cerner is pretty straightforward. We paid a lot up front. We have been paying our...

Oct 2019
 Helpful

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Nurse

Service and Support

Cerner doesn't do much for us. I don't feel like they are very proactive, including their ongoing...

Oct 2019
 Helpful

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Nurse

Relationship

I don't get any executive involvement from Cerner. The only people we interact with are the support...

Oct 2019
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Nurse

Technology

I am used to Cerner's products, so their homecare product is familiar. It is just unfortunate that...

Oct 2019
 Helpful

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Nurse

Functionality and Upgrades

I am really familiar with Cerner's system, so for me, the product is fairly easy to navigate, but...

Oct 2019
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Manager

Future Outlook

Cerner is not part of our long-term plans. We are moving for our EMR; that was a network decision....

Aug 2019
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Manager

Relationship

I would say Cerner keeps all their promises. Sometimes they say no to things we ask for, but they do...

Aug 2019
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Manager

Sales and Contracting

We have a relationship with Cerner that keeps them from nickel-and-diming.

Aug 2019
 Helpful

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Manager

Other Observations & Comments

We have two populations who use the tool: our office staff and our field staff. The experience is...

Aug 2019
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Manager

Functionality and Upgrades

We have a very large patient population and a long history, so our database is very large. The...

Aug 2019
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Manager

Functionality and Upgrades

Cerner takes a while to get things developed, but that doesn't mean Cerner doesn't get things done....

Aug 2019
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Manager

Functionality and Upgrades

Cerner is losing a significant amount of business because they aren't developing the product quickly...

Aug 2019
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Manager

Functionality and Upgrades

The product works as was promoted, but it isn't always what we need here. Cerner doesn't have plans...

Jul 2019
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Manager

Service and Support

The support from Cerner is very good. We are remotely hosted, and I like that. Cerner can do a lot...

Jul 2019
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Manager

Functionality and Upgrades

My clinical staff members are in the field. They have the ability to document without an internet...

Jul 2019
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Manager

Functionality and Upgrades

My staff members find it confusing that the product out in the field is so different from the...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We don't have the ability to offer ePrescriptions or eSignatures. We really need that functionality.

Jul 2019
 Helpful

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Analyst/Coordinator

Service and Support

Cerner does regulatory updates well. Cerner plans ahead and asks for feedback from users related to...

Jul 2019
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Analyst/Coordinator

Service and Support

I participate in a monthly focus group to discuss things with developers from Cerner. The group has...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

Ease of use for the end user is a struggle with Cerner. A lot of bugs and quirks should be fixed to...

Jul 2019
 Helpful

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Manager

Implementation and Training

We still have issues with workflows. The workflows always end up crashing, and if physicians have...

Jul 2019
 Helpful

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Manager

Service and Support

Cerner's support is great, and their help desk people are awesome. We have a running program where...

Jul 2019
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Manager

Implementation and Training

Training is difficult. It was hard for our new hires to fathom all of the places to go to record a...

Jul 2019
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Manager

Functionality and Upgrades

While we were getting our HL7 set up, we were able to go paperless when signing our program input...

Jul 2019
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Manager

Lessons Learned

I would recommend Cerner's system with the caveat that there are going to be some pain points, such...

Jul 2019
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Manager

Functionality and Upgrades

Certain parts of the product don’t work as advertised. RoadNotes has worked well, but there are a...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I know that Cerner does an extensive amount of testing before they release updates, and they have...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We always know that something is likely to break when we install an update. If an update doesn’t...

Jul 2019
 Helpful

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Manager

Service and Support

Getting our representative from Cerner to agree to move in a different direction has been painful....

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Cerner's systems are disconnected and don't look the same. The functionalities are different, and...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Cerner tried to mold Home and Community Care to the hospice space. The tool checks all of the...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Cerner does upgrades only when Medicare regulations change. Cerner has to fit things into the system...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Home and Community Care has reports that don't actually pull data. The reports cannot pull an...

Jul 2019
 Helpful

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Manager

Service and Support

Recently, Cerner's support has been outstanding when something has broken. Cerner has some excellent...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

The tool does not record revenue in a way that is as user friendly as our old system's method. We...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

We can actually get claims out the door fairly easily with Cerner's tool. It is easy to use and is...

Jun 2019
 Helpful

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Director

Relationship

Cerner’s service is not that great, and they have a tendency to overpromise and underdeliver. They...

Jun 2019
 Helpful

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Director

Future Outlook

The tool is very antiquated. We keep asking Cerner to think about moving this product up to the...

Jun 2019
 Helpful

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CFO

Technology

We are looking to transition away from the product because it is an uninvested product. Cerner as a...

May 2019
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Manager

Functionality and Upgrades

Cerner's system was just untenable. It was unusable because it was always crashing. It was so slow....

Mar 2019
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Manager

Interfacing and Integration

Cerner has a lot of interfaces built because they are big. We never know when the system is broken....

Mar 2019
 Helpful

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Manager

Relationship

Cerner's strength is that they have some nice people working for them. I liked the people I worked...

Mar 2019
 Helpful

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Manager

Relationship

Cerner has nice people, and they have people who try. But Cerner has this attitude that they don’t...

Mar 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Cerner is coming out with an upgrade that might help them with interoperability and integrating with...

Jan 2019
 Helpful

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Analyst/Coordinator

Service and Support

There are quite a few fees involved when we get different types of support from Cerner. Cerner’s...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The functionality and ease of use of Home and Community Care are the biggest downsides for us. We...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner is a large company, and they have many different platforms. Home and Community Care is a tiny...

Jan 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Cerner does a really good job on the regulatory pieces with Home and Community Care, and there are a...

Jan 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner's Home and Community Care is the worst product they offer. It isn't integrated with...

Dec 2018
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Nurse

Service and Support

I think Cerner has put a good and needed focus this year on improving their development and testing...

Dec 2018
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Nurse

Service and Support

Cerner touts that they have things like focus groups and that customers share their ideas in those...

Dec 2018
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Nurse

Service and Support

One of the big problems that I see with Cerner is that they do not have enough staff members or...

Dec 2018
 Helpful

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Nurse

Functionality and Upgrades

The software is very cumbersome for the end users. It freezes, has a lot of clicks, and is...

Dec 2018
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Nurse

Functionality and Upgrades

Things are about the same with Cerner this year as they have always been. There are still a lot of...

Dec 2018
 Helpful

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Nurse

Functionality and Upgrades

One of the top issues we have right now is that we want Cerner's tool to stop the user from...

Dec 2018
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CFO

Functionality and Upgrades

One thing that stands out with Cerner is their history of supporting the hospice industry. They have...

Jun 2018
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CFO

Future Outlook

It is hard to talk positively about Cerner Home and Community Care because we are trying to move...

Jun 2018
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