Infection Control Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:17:22 AM and Model.EvProductId = 75671

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

Infection Control is very easy for new users to learn rapidly. The system is very effective at what...

Apr 2020
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Manager

Implementation and Training

The vendor’s training was pretty good. There was a whole team that came here that worked with us.

Apr 2020
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Manager

Other Observations & Comments

With COVID-19, we are processing things through our normal informatics, like a normal change...

Apr 2020
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Manager

Other Observations & Comments

The vendor doesn’t really let us know when the updates are ready. We have to be proactive and find...

Apr 2020
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Manager

Relationship

During the implementation, the vendor’s executives were involved. Someone from Cerner that was...

Apr 2020
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CMIO

Functionality and Upgrades

Even though our implementation of the system is done, our reporting requirements are still not fully...

Nov 2019
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Manager

Implementation and Training

I would buy the system again. I don’t know whether Cerner charges us for every little thing, but I...

Oct 2019
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Manager

Service and Support

The phone support and email support have improved. Cerner has been very responsive. I email the...

Oct 2019
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Manager

Functionality and Upgrades

The worklist has been working perfectly. It is in the reports section of the NHSN component. I can...

Oct 2019
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Manager

Functionality and Upgrades

The system is very specific to our needs. In the past, there was too much clicking. Now we can...

Oct 2019
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Manager

Functionality and Upgrades

The vital signs on the worklist allow us to go back for only one week, and if we are doing...

Oct 2019
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Director

Interfacing and Integration

It has been very helpful to have the Cerner integration with the system. It has reduced our time...

Jul 2019
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Manager

Service and Support

We have asked Cerner for a list of other hospitals that are successfully using the system so that we...

May 2019
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Manager

Technology

Cerner has added some things to the tool, but some things are outdated and do not work. For example,...

May 2019
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Manager

Implementation and Training

When I first started working at my facility, there was nobody to train me on the tool. Someone came...

May 2019
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Manager

Interfacing and Integration

In terms of integration, the Cerner tool works great with state reporting. I don’t know how that...

May 2019
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Manager

Technology

The current functionality is absolutely not meeting our needs today. Cerner hasn’t updated the...

May 2019
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Manager

Functionality and Upgrades

The advisory piece of the tool still doesn’t work all the time, so we don’t even use it anymore. We...

May 2019
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Manager

Functionality and Upgrades

I like the worklist in the system. I like that the system compiles all of the events that I need to...

May 2019
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Manager

Functionality and Upgrades

I would like to be able to create and delete tags in the system without having to modify the coding...

May 2019
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Manager

Functionality and Upgrades

I would not recommend Cerner's infection control module. Cerner doesn't claim that the product...

Mar 2019
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Manager

Functionality and Upgrades

In general, our people don't like Cerner. The way Cerner builds things is not really user friendly....

Mar 2019
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Manager

Functionality and Upgrades

Cerner's system doesn't have structured reporting. They are working on that, but they told us they...

Mar 2019
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Manager

Implementation and Training

Training with Cerner’s Infection Control product was basically non-existent; we never had any formal...

Dec 2018
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Manager

Service and Support

Cerner’s IT can be kind of frustrating because sometimes we just need a Cerner person onsite to come...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Cerner does take a very long time to make any changes or even do minor updates, I am talking months...

Dec 2018
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Manager

Functionality and Upgrades

We use Cerner's infection control tool for all of our surveillance. The tool's biggest problem has...

Dec 2018
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Manager

Lessons Learned

The tool really does a good job at outlining our workflow. However, it is based on how the users...

Dec 2018
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Manager

Technology

I used to have a nice iPhone, and now I have gone back to a landline phone. Basically, I was driving...

Nov 2018
 Helpful

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Manager

Interfacing and Integration

This past year, our administrative staff members changed our EMR over to Cerner. Our pharmacists and...

Nov 2018
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Manager

Service and Support

Cerner does provide services. They have an infection control collaborative that it isn’t well...

Nov 2018
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Manager

Service and Support

Cerner’s post-implementation support could improve. Cerner was very proactive during the...

Nov 2018
 Helpful

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Manager

Service and Support

We didn’t really use Cerner’s trainers. I felt like I knew more than them. There is no point in...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We are a health system, so it is very nice that Cerner's system gives us the ability to help other...

Nov 2018
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Manager

Functionality and Upgrades

We weren't thrilled with Infection Control when Cerner initially tried selling it to us. It isn't...

Nov 2018
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Manager

Functionality and Upgrades

The system is easy for our staff to use. The basic functions are fairly simple, such as working the...

Nov 2018
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Manager

Functionality and Upgrades

There are a lot of great things in Infection Control, and the fact that we continue to make...

Nov 2018
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Manager

Functionality and Upgrades

Cerner has told us that they don’t currently have a lot of the capabilities that we want. So we have...

Nov 2018
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Manager

Functionality and Upgrades

Infection Control meets most of our needs, but it doesn’t meet our desires. There are things the...

Nov 2018
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Manager

Functionality and Upgrades

We can’t drill down enough to get tangible outcomes from the data. We can’t see where our...

Nov 2018
 Helpful

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Manager

Interfacing and Integration

Cerner is trying to integrate Infection Control. But the integration is not perfect.

Nov 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

There are a lot of glitches, but using the product is better than doing things manually. The product...

Nov 2018
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Manager

Implementation and Training

Cerner did send some really good teams for the go-live, but the go-live preparation was largely left...

Nov 2018
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Manager

Interfacing and Integration

The Cerner system is difficult to work with. I know that there are other infection control programs...

Nov 2018
 Helpful

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Manager

Lessons Learned

If an organization wanted my honest opinion about whether they should go with Cerner, I would tell...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We aren't able to use any of the canned reports for rates or denominators; the data just doesn't...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

The Cerner product is very inefficient and inaccurate. There are a lot of duplicates, and we have to...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

The Cerner product has been on and off. I am the most active user; everyone else kind of gave it up....

Nov 2018
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Manager

Service and Support

Cerner was difficult for us to work with. The Cerner people who helped us launch the product didn't...

Nov 2018
 Helpful

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Manager

Service and Support

Cerner wasn't really clinical, but they are very persistent and want to succeed. They are still trying....

Nov 2018
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Manager

Functionality and Upgrades

The reporting portion in the Cerner system is a bit usable, but it isn't perfect. There are a lot of...

Nov 2018
 Helpful

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Manager

Relationship

Our relationship with Cerner is pretty strong. They have responded well during the last year. Cerner...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner takes a very long time to make any changes, even minor updates. They take months to complete...

Nov 2018
 Helpful

 or  to see details.

Manager

Implementation and Training

The training for the infection control product is basically nonexistent. We never had any formal...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner doesn’t deliver new technology that meets our needs, particularly with upgrades. Cerner has...

Nov 2018
 Helpful

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Manager

Service and Support

Working with Cerner’s IT people can be kind of frustrating. Sometimes we just need someone to come...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We were kind of forced or persuaded by our organization to go with the system. I wasn’t happy with...

Nov 2018
 Helpful

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Manager

Service and Support

The biggest gaps are with the customer service, which is poor. I am only allowed to talk to our...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

Cerner promised that a lot of things would work, but those things do not work, such as our line...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

I get a report that my test is positive, and then I open it, and the test isn’t positive. That is...

Nov 2018
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Manager

Lessons Learned

I would not recommend Cerner Infection Control to someone.

Nov 2018
 Helpful

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Manager

Sales and Contracting

We went to another hospital to see a demonstration of the system. After we bought the system, the...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We use Cerner's product for all of our surveillance. The biggest issue is with pulling reports....

Sep 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Cerner product does a good job of outlining our workflow, but the outline is based on how we...

Sep 2018
 Helpful

 or  to see details.

Manager

Technology

Cerner's tool is easy to use. I really like that I can use it at home to monitor things in real time...

Aug 2018
 Helpful

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Manager

Implementation and Training

During our build and go-live, I had someone from Cerner who was helping me. That person was...

Aug 2018
 Helpful

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Manager

Service and Support

Now that the go-live is over, I am still getting support from Cerner, but it is not from people who...

Aug 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The Cerner system sorts currently admitted patients and provides a quick look at patients who may...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the reports. They are easy to access, and we can easily teach our staff how do use them. The...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The worklist is quite useful, but it isn't always obvious which factor triggered a person to the...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

When we provide feedback to Cerner or need to make changes, it can be a struggle to get the updates...

Apr 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We have run into some major problems with resistance from the physicians. The integration of...

Apr 2018
 Helpful

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Analyst/Coordinator

Service and Support

In terms of the service being proactive, I don't see a lot of proactive changes on the surface...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don't know whether I would buy the Cerner system again. It would be a difficult decision if it...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have made a significant number of alterations to the Cerner program to make it work in our...

Apr 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner's Infection Control uses a worklist that helps to show which patients have positive cultures,...

Mar 2018
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Analyst/Coordinator

Functionality and Upgrades

Prior to having Cerner's Infection Control and microbiology piece, the culture results that we saw...

Mar 2018
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Analyst/Coordinator

Service and Support

Despite our people, we have made Cerner's Infection Control work. Cerner’s support team for the...

Mar 2018
 Helpful

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Analyst/Coordinator

Lessons Learned

Cerner's Infection Control is good by itself, but it doesn’t always fit into the clinician workflow....

Mar 2018
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Future Outlook

We are no longer using Cerner's infection control system. The system didn't meet our needs, Cerner...

Mar 2018
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Future Outlook

We don't have any control over Cerner's infection control system. It just is what it is....

Mar 2018
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Analyst/Coordinator

Interfacing and Integration

I like Cerner Infection Control because it integrates with Cerner’s platform. We do not need a...

Dec 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner Infection Control has a lot of defects that we have found. They are not proactive defects....

Dec 2017
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