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i.s.h.med (Non-US) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Cerner's speed of development is sometimes a little bit slow. The ease of use in i.s.h.med isn't...
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Director
Functionality and Upgrades
i.s.h.med is very stable. Cerner delivers good-quality software, and the system is working well....
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CIO
Other Observations & Comments
If there were one thing about the i.s.h.med implementation that I could recommend to the Cerner...
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CIO
Functionality and Upgrades
One of the things that I like most about working with i.s.h.med is the ability to develop things...
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CIO
Functionality and Upgrades
There are some limitations with the standard product. Some of the basic weaknesses are the...
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Director
Other Observations & Comments
We are still waiting to upgrade to the newest version called SAP HANA at our organization. We are...
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Director
Functionality and Upgrades
A major weakness of the EMR is the functionality for prescription medication. When comparing...
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Director
ROI / Cost (care and feeding)
We feel like we are paying double for i.s.h.med. There are monthly maintenance charges and also...
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Director
Functionality and Upgrades
In term of product development, Cerner is lacking. They say that new things have evolved and been...
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Director
Service and Support
The support is a bit tricky due to the time zone difference. The support team is based in Europe....
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Director
Interfacing and Integration
The overall integration of SAP's system and i.s.h.med is seamless and works as it was promised. We......
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
The main driving factor that led our organization to select i.s.h.med was we were promised that we......
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VP/Other Executive
Implementation and Training
Generally speaking, we had a good experience during the implementation. However, due to the dynamic......
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VP/Other Executive
Lessons Learned
One important thing to highlight for future clients is that i.s.h.med is a product with a focus on......
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VP/Other Executive
Service and Support
We do not have direct technical support from Cerner; the support is through a third-party local...
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CIO
Lessons Learned
In terms of overall management, the system is good. However, the ease of use for the end users is subpar.......
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CIO
Other Observations & Comments
SAP only helps with the commercial and sales aspect of the relationship and nothing else. We have to......
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CIO
Other Observations & Comments
Given the pandemic, our implementations at other hospitals were suspended temporarily, but we have......
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CIO
Lessons Learned
Our overall relationship with the vendor is complex. There is a local partner that works as a...
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CIO
Functionality and Upgrades
The product is not good. When the product was first sold to us, the vendor’s marketing team...
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Director
Other Observations & Comments
We don’t escalate much to Cerner for support unless there is a significant problem to be addressed.......
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Director
ROI / Cost (care and feeding)
The local consultants are okay, but the really good ones are from Spain. However, the price for...
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Director
Functionality and Upgrades
The usability and functionality of the product have been good. It is so good to have one core EMR...
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Director
Service and Support
The vendor needs to invest in more staffing to better serve the needs of clients in our region. We......
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Director
Functionality and Upgrades
The strength of the EMR is that it is a standard solution that contains all the clinical information......
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CIO
Functionality and Upgrades
Generally speaking, i.s.h.med is a robust solution, and we are satisfied with it. We haven’t had...
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CIO
Functionality and Upgrades
Some of the difficulties that we have had regarding the tool are due to the complete usability and......
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CIO
Service and Support
SAP and from Cerner aren’t strategic partners. The system is the core IT system of our hospital. The......
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CIO
Relationship
The growth road map between SAP and Cerner isn’t very clear. The relationship between the two...
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CIO
Implementation and Training
I completely disagree with the training methodology and approach from SAP. In general, we have a...
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CIO
ROI / Cost (care and feeding)
The vendor offers support in our country, but they only have a couple of live implementations, so...
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Director
Implementation and Training
We didn't have a good experience using a local third-party partner in our implementation of the...
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Director
Functionality and Upgrades
I like i.s.h.med because it is a complete system with many modules. The system is robust, and it is......
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Director
Interfacing and Integration
The integration with the PACS has had some problems, and the vendors keep pointing fingers at each......
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Manager
ROI / Cost (care and feeding)
We are planning to make significant investments to migrate to the newest version of i.s.h.med, which......
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Manager
Functionality and Upgrades
The overall feedback from an end-user perspective in terms of usability is that the look and feel of......
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Manager
Service and Support
We give most of the technical support internally, and we don't rely much on the vendor to provide...
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CIO
Functionality and Upgrades
The EMR is the only Cerner product we have. The idea is to centralize the information for...
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CIO
Relationship
SAP and Cerner have a business relationship. The relationship between us and the vendors isn’t clear......
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CIO
Functionality and Upgrades
My complaint is with the user experience. In the last version of the system, the user experience...
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CIO
Functionality and Upgrades
The innovations that the vendor is bringing are small. The innovations seem to just be copies of...
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CIO
Implementation and Training
Our knowledge about the solution is solid and functioning right now. We don’t have the knowledge to......
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CIO
Relationship
I try to watch the different EMR competitors because a lot of them are working on the same things.......
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CIO
Future Outlook
I believe in the product because the vendor is really making changes. The system works differently......
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Analyst/Coordinator
Interfacing and Integration
The overall integration for the solution works well and meets our needs. The EMR and other modules......
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Analyst/Coordinator
Functionality and Upgrades
One strength of the product is the ability to quickly pull clinical data or information for a...
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Analyst/Coordinator
Functionality and Upgrades
In spite of the fact that the product has a lot of modules, it is very user friendly.
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Analyst/Coordinator
ROI / Cost (care and feeding)
The cost is too high for our organization. It is a good tool but an expensive proposition for our...
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Analyst/Coordinator
ROI / Cost (care and feeding)
There is a huge cultural difference between our country's people and Cerner's people. Cerner's...
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