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Access info about Acute Care EMR - Global on your dashboard or bookmark under

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i.s.h.med (Non-US) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Director

Functionality and Upgrades

Cerner's speed of development is sometimes a little bit slow. The ease of use in i.s.h.med isn't...

Jan 2021
(0)
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Director

Functionality and Upgrades

i.s.h.med is very stable. Cerner delivers good-quality software, and the system is working well....

Jan 2021
(0)
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CIO

Other Observations & Comments

If there were one thing about the i.s.h.med implementation that I could recommend to the Cerner...

Dec 2020
(0)
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CIO

Functionality and Upgrades

One of the things that I like most about working with i.s.h.med is the ability to develop things...

Dec 2020
(0)
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CIO

Functionality and Upgrades

There are some limitations with the standard product. Some of the basic weaknesses are the...

Dec 2020
(0)
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Director

Other Observations & Comments

We are still waiting to upgrade to the newest version called SAP HANA at our organization. We are...

Oct 2020
(0)
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Director

Functionality and Upgrades

A major weakness of the EMR is the functionality for prescription medication. When comparing...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

We feel like we are paying double for i.s.h.med. There are monthly maintenance charges and also...

Oct 2020
(0)
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Director

Functionality and Upgrades

In term of product development, Cerner is lacking. They say that new things have evolved and been...

Oct 2020
(0)
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Director

Service and Support

The support is a bit tricky due to the time zone difference. The support team is based in Europe....

Oct 2020
(0)
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Director

Interfacing and Integration

The overall integration of SAP's system and i.s.h.med is seamless and works as it was promised. We......

Oct 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The main driving factor that led our organization to select i.s.h.med was we were promised that we......

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

Generally speaking, we had a good experience during the implementation. However, due to the dynamic......

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

One important thing to highlight for future clients is that i.s.h.med is a product with a focus on......

Oct 2020
(0)
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VP/Other Executive

Service and Support

We do not have direct technical support from Cerner; the support is through a third-party local...

Oct 2020
(0)
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CIO

Lessons Learned

In terms of overall management, the system is good. However, the ease of use for the end users is subpar.......

Oct 2020
(0)
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CIO

Other Observations & Comments

SAP only helps with the commercial and sales aspect of the relationship and nothing else. We have to......

Oct 2020
(0)
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CIO

Other Observations & Comments

Given the pandemic, our implementations at other hospitals were suspended temporarily, but we have......

Oct 2020
(0)
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CIO

Lessons Learned

Our overall relationship with the vendor is complex. There is a local partner that works as a...

Oct 2020
(0)
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CIO

Functionality and Upgrades

The product is not good. When the product was first sold to us, the vendor’s marketing team...

Oct 2020
(0)
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Director

Other Observations & Comments

We don’t escalate much to Cerner for support unless there is a significant problem to be addressed.......

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The local consultants are okay, but the really good ones are from Spain. However, the price for...

Oct 2020
(0)
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Director

Functionality and Upgrades

The usability and functionality of the product have been good. It is so good to have one core EMR...

Oct 2020
(0)
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Director

Service and Support

The vendor needs to invest in more staffing to better serve the needs of clients in our region. We......

Oct 2020
(0)
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Director

Functionality and Upgrades

The strength of the EMR is that it is a standard solution that contains all the clinical information......

Oct 2020
(0)
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CIO

Functionality and Upgrades

Generally speaking, i.s.h.med is a robust solution, and we are satisfied with it. We haven’t had...

Oct 2020
(0)
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CIO

Functionality and Upgrades

Some of the difficulties that we have had regarding the tool are due to the complete usability and......

Oct 2020
(0)
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CIO

Service and Support

SAP and from Cerner aren’t strategic partners. The system is the core IT system of our hospital. The......

Oct 2020
(0)
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CIO

Relationship

The growth road map between SAP and Cerner isn’t very clear. The relationship between the two...

Oct 2020
(0)
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CIO

Implementation and Training

I completely disagree with the training methodology and approach from SAP. In general, we have a...

Oct 2020
(0)
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CIO

ROI / Cost (care and feeding)

The vendor offers support in our country, but they only have a couple of live implementations, so...

Oct 2020
(0)
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Director

Implementation and Training

We didn't have a good experience using a local third-party partner in our implementation of the...

Oct 2020
(0)
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Director

Functionality and Upgrades

I like i.s.h.med because it is a complete system with many modules. The system is robust, and it is......

Oct 2020
(0)
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Director

Interfacing and Integration

The integration with the PACS has had some problems, and the vendors keep pointing fingers at each......

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are planning to make significant investments to migrate to the newest version of i.s.h.med, which......

Oct 2020
(0)
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Manager

Functionality and Upgrades

The overall feedback from an end-user perspective in terms of usability is that the look and feel of......

Oct 2020
(0)
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Manager

Service and Support

We give most of the technical support internally, and we don't rely much on the vendor to provide...

Oct 2020
(0)
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CIO

Functionality and Upgrades

The EMR is the only Cerner product we have. The idea is to centralize the information for...

Oct 2020
(0)
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CIO

Relationship

SAP and Cerner have a business relationship. The relationship between us and the vendors isn’t clear......

Oct 2020
(0)
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CIO

Functionality and Upgrades

My complaint is with the user experience. In the last version of the system, the user experience...

Oct 2020
(0)
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CIO

Functionality and Upgrades

The innovations that the vendor is bringing are small. The innovations seem to just be copies of...

Oct 2020
(0)
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CIO

Implementation and Training

Our knowledge about the solution is solid and functioning right now. We don’t have the knowledge to......

Oct 2020
(0)
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CIO

Relationship

I try to watch the different EMR competitors because a lot of them are working on the same things.......

Oct 2020
(0)
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CIO

Future Outlook

I believe in the product because the vendor is really making changes. The system works differently......

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The overall integration for the solution works well and meets our needs. The EMR and other modules......

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One strength of the product is the ability to quickly pull clinical data or information for a...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In spite of the fact that the product has a lot of modules, it is very user friendly.

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The cost is too high for our organization. It is a good tool but an expensive proposition for our...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is a huge cultural difference between our country's people and Cerner's people. Cerner's...

Oct 2020
(0)
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