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i.s.h.med (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Director

Unfortunately, i.s.h.med is an old and obsolete product. There hasn't been much product evolution,...

May 2022
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Director

The clinical part of the product didn't work the way we were promised it would during the sale and...

May 2022
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Director

I like how the platform is stable and has good clinical functionality. The medication part of the...

May 2022
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VP/Other Executive

i.s.h.med is very modular and customizable. Cerner could improve the back end because we want the...

Jan 2022
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CIO

We have had issues since we signed the contract. Cerner showed one product but delivered another....

Jan 2022
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CIO

We have suffered a lot with integration. The system is very difficult to integrate with anything.

Jan 2022
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CIO

Cerner has a subcontracted team in our region to provide support. That team works very well. They...

Jan 2022
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CIO

We have had the product for several years, and we haven't seen any improvements. There has been no...

Jan 2022
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Manager

Integration is a strength of i.s.h.med, and it provides end-to-end coverage of the patient journey.

Jan 2022
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Manager

The system is hard to learn. It is very structured and not easy to use. I know the vendor is working...

Jan 2022
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Director

i.s.h.med is a good product and works well for us, but we have serious issues with how the vendor...

Jan 2022
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Director

There is no innovation with i.s.h.med. We continue to use the same system that we implemented years...

Jan 2022
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Director

We can connect the solution to every other system, so it is very open. That is a big point for it....

Oct 2021
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Director

The software's user interface should be improved, and the vendor's innovation could be better.

Oct 2021
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Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Related Reports
Market Share
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Global (Non-US) EMR Market Share 2021
04 May 21    |   Everton Santos and Jonathan Christensen
Despite the COVID-19 pandemic, 2020 was a strong year for EMR purchasing. KLAS validated 158 contracts (135 net new and 23 migrations) impacting 426 hospitals and over 86,000 beds. EMR purchasing in Asia and Latin America was most impacted by the pandemic, while Europe saw the smallest decrease in activity. Overall, purchasing dropped about 30% from the record levels seen in 2019.
Performance
KLAS article icon
Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.



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