Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

Millennium PowerChart (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
Middle East & Africa EHR 2024:
A Look into Vendors’ Broader Portfolios
February 2024
View Report
Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
View Report
Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CIO

Culture

We have had certain things put into our Cerner contract that give us additional support. That isn’t...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Before Millennium PowerChart, we came from a very open system. From a change management perspective,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Cerner needs to come up with some better propositions for the private sector. They rely a lot on...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Oracle Health's technology is good because they have new AI features. If we implement AI, that will...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

Oracle Health's support team fully helps us but not in a timely manner. With Oracle Health, we are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Millennium PowerChart's 2012 version was good for most care providers. However, many aspects of the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The quality and effectiveness of initial and ongoing training were not up to our expectations. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The service team never was proactive, so we had to report every incident.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I received many complaints frequently about a certain issue.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Cerner needs to improve the system's integration with existing equipment and machines.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We are kind of satisfied with Cerner, but the heart always wishes for something more. The times...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

At a technical level, the vendor is pretty good if we have any issues, such as if there is a crash...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

I'm engaged in deploying and implementing a new documentation methodology promoted by Cerner called...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Our organization has an annual maintenance contract with Cerner, and Cerner has a different...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patient care has to be proactive and have high-quality standards. If we had standardized solutions...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Anything we need from Cerner, they can customize for us. The product is very friendly. If we need a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like Cerner to work on AI tools. For example, if I wanted to treat a diabetic patient, an AI...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Oracle Health needs to invest more on the innovative, technological side. There is no innovation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We don't see too much training and would like to see more. For private organizations, I would not...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Oracle Health could focus on usabililty and performance as the most important improvements that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The thing we like about the product is that we can build our own structures inside. Millennium...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

An improvement we would like to see Cerner make is with the user interface. It is not getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

We are working with old code. We were promised for the longest time that Cerner was going to migrate...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

One thing that is good with Oracle Health is that although I don’t meet with their leaders very...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The implementation was excellent. The product had a learning curve, but after the learning curve,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Whenever the potential for integration is there, Cerner does an integration. If the potential is not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Cerner started with a vanilla build that came directly from another country. When we started with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Cerner's product is the best of all of the third-party solutions; all of the data from the product...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With one of the upgrades that was taken, something got reset, and that issue created a patient...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Oracle Health could improve things from a physician-experience standpoint when it comes to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor told us that we needed to give the physicians access to a utility tool in order to have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The physician experience has not evolved for the product. We have not seen anything that has...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We are finding that whenever the vendor takes out a certain component, the new component they put in...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We need modern FHIR-based integration for data in and out of the solution. We also need to have the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor could improve by focusing on providing customized builds to support our facility's processes....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Oracle Health's implementation efforts should focus more on delivering the correct solution to end...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle Health does deliver; they are just a little slow sometimes.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Oracle Health could improve in terms of being proactive. I would like something to benchmark where...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Oracle Health should focus on AI and lower the cost of the hardware.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​