Oracle Health Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Services
The application management services were sold to us as something that would offload a lot of daily...
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Relationship, Services
With the firm's help desk service, our users are sometimes happy, but the service takes a while....
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Relationship, Services, Value
When our internal help desk can't resolve something, they send the ticket to Oracle Health. The...
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Relationship, Services
Sometimes, when Oracle Health's help desk service handles an issue and makes a change, we feel they...
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Operations, Services, Value
The firm is supposed to be doing builds, including project builds like new implementations, but we...
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Relationship, Operations
I have always been very happy that Oracle Health has an integration architect who does monitoring....
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Relationship
We usually have to get someone's boss involved on the firm's side if we really want answers.
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Value
I would tell others that if they have to use Cerner's software, they should not opt into the...
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Relationship, Relationship, Relationship
We don’t see a lot of executive involvement from the firm, especially since they became part of...
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Relationship, Relationship, Relationship
We are fine with our engagement with Oracle Health here and now, but if they do not move forward in...
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Value, Value, Value
I don't feel nickel-and-dimed by Oracle Health because what we pay is pretty all encompassing.
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Relationship, Relationship, Relationship
The firm has room for improvement now and then, but for the most part, their services are helpful....
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Value, Value, Value
We never feel like we get as much as we pay for with these types of engagements.
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Relationship, Relationship, Relationship
We tried using Oracle Health’s help desk service, but it is inadequate. We use Oracle Health for...
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Relationship, Relationship, Relationship
Oracle Health wants us to only give them one priority at a time per solution. But when we submit...
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Relationship, Relationship, Relationship
The firm’s executives talk a good game. They listen but then do nothing. I used to be such an...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Until Oracle Health works out how to train their consultants, I would advise healthcare...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We took on many things that Cerner bought, but now the firm is backtracking a lot. We need...
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