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Cerner Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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Manager

Sometimes, when Cerner’s help desk services reach out to troubleshoot issues, they call the clinical...

Sep 2021
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VP/Other Executive

Cerner’s staff members are available to work with our team to provide more support. In terms of...

Mar 2021
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VP/Other Executive

Cerner uses a ticketing system. They have worked with us, and it has really been great to integrate...

Mar 2021
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VP/Other Executive

Cerner exceeds our expectations. They do a really good job. Support is an extremely hard business,...

Mar 2021
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VP/Other Executive

Cerner’s strength of partnership is above the scale. They work hard. We have our bumps and bruises,...

Mar 2021
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Analyst/Coordinator

Cerner avoids charging. They do a very good job of working with us to roll out things that other...

Mar 2021
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Analyst/Coordinator

We are very likely to recommend Cerner. I have managed every EMR, and I prefer Cerner's. Their model...

Mar 2021
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Analyst/Coordinator

We have done a lot of work, and our satisfaction has definitely trended up. We do surveys, and we...

Mar 2021
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Analyst/Coordinator

We have dedicated leaders from Cerner. Until COVID-19 started, they were actually on-site with us,...

Mar 2021
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Analyst/Coordinator

We do struggle with some of the offshoring. The people work in a different time zone, and that...

Mar 2021
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Analyst/Coordinator

We have a bridge between our systems, so tickets, notifications, and updates flow back and forth. We...

Mar 2021
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CIO

We have fairly dedicated team members on both sides that have been working together. They know each...

Feb 2021
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CIO

In terms of the application management services, Cerner could always be faster and have fewer...

Feb 2021
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CIO

The partial IT outsourcing has been really good. Our relationship with Cerner has been the best...

Feb 2021
||
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Manager

For upgrades, Cerner has a test script maker that produces all the test scripts for us. Cerner will...

Feb 2021
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Manager

Our only problem is that if a clinician has an issue in the evening and Cerner cannot get back in...

Feb 2021
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Manager

I love the communication with Cerner. We have regular calls to discuss all of the calls that came in...

Feb 2021
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Analyst/Coordinator

I love the team I work with at Cerner. The people on that team make my life so much easier. We have...

Feb 2021
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Analyst/Coordinator

I would highly recommend using Cerner’s service because it makes our lives so much easier. Unless we...

Feb 2021
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Analyst/Coordinator

Sometimes some of Cerner’s associates are not quite as responsive in getting things done as quickly...

Feb 2021
||
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Manager

Cerner does really well at outsourcing. They are also doing really well at partnering with us and...

Feb 2021
||
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Manager

Cerner does things really well. Their executives are great, and their consulting services do really...

Feb 2021
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VP/Other Executive

On the strategy level, I think things are going very well. Cerner is very proactive about engaging...

Jan 2021
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VP/Other Executive

Considering what a strange year it has been, Cerner has done a pretty good job of keeping up with us...

Jan 2021
||
(0)
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VP/Other Executive

Most of the time, Cerner has been responsive to our needs. But recently, Cerner's leadership has...

Jan 2021
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Manager

Cerner doesn't offer first-call resolution. If I were to take a poll from all the users who have to...

Dec 2020
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Manager

Cerner fails to scale their services to our needs. Cerner was meant for a larger hospital. They...

Dec 2020
||
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Manager

Our executive from Cerner is where my rating for executive involvement comes from. I am giving...

Dec 2020
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Manager

If an organization were given a choice about whether to use Cerner support, I would definitely tell...

Dec 2020
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