Cerner Partial IT Outsourcing
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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User Commentary

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Manager

The Cerner account team that is tied to us has changed quite a bit. That change has been one of the...

Mar 2022
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Manager

We have had a lot of issues with Cerner around communication, ticket closure, and a general lack of...

Mar 2022
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VP/Other Executive

Once Cerner researches our plans for implementation, they execute well. They have a lot of talent...

Feb 2022
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VP/Other Executive

Cerner is very proactive. They don’t let us go down the wrong path. They keep up with our goals and...

Feb 2022
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Director

Our overall experience has been average. Most often, the Cerner staff members are young and inexperienced....

Dec 2021
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Director

We don't have the best IT support for our far-flung sites. However, with Cerner’s outsourcing, we...

Dec 2021
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Director

Cerner changes out teams every couple of years for no reason, and that makes it hard to work with...

Dec 2021
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Analyst/Coordinator

Timeliness is one of the biggest challenges with everyone these days. The main reason our...

Nov 2021
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Analyst/Coordinator

As we move along, and healthcare becomes more pervasive, we definitely need the vendor's assistance...

Nov 2021
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Analyst/Coordinator

The vendor's support team is knowledgeable, and they work with the users. There has been a pretty...

Nov 2021
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Manager

Sometimes, when Cerner’s help desk services reach out to troubleshoot issues, they call the clinical...

Sep 2021
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