Cerner Partial IT Outsourcing
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Brian Matsen
Research Director
KLAS Research Director - Brian Matsen
 
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User Commentary

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Manager

Relationship

Over the past year, the engagement with Cerner has been really good. But recently, it hasn’t been as...

Sep 2022
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Manager

Relationship

Our partnership and relationship with Cerner are good. We get the attention we need from Cerner’s people....

Sep 2022
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Manager

Tools and Methodology

The firm is working hard to fix any issues. The person we work directly with on one part of the...

Sep 2022
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Manager

Tools and Methodology

When we need tickets sent back to us on-site, the firm holds onto them a lot longer than they should...

Aug 2022
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Manager

Tools and Methodology

We didn’t like Cerner’s service desk setup. When our physicians call, the first person they hear is...

Aug 2022
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Manager

Relationship

When Oracle purchased Cerner, there were a lot of layoffs, and we lost very seasoned staff. Then,...

Aug 2022
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Manager

Lessons Learned

I would tell anyone looking at Cerner that their production support, their remote hosting, and their...

Aug 2022
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Analyst/Coordinator

Project Results

I like how knowledgeable Cerner’s team is and how the firm is able to stay up on things that we...

Jul 2022
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Analyst/Coordinator

People and Knowledge

There have been periods of time where getting something simple done takes an extremely long time for...

Jul 2022
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Analyst/Coordinator

Project Results

As we went through COVID-19, Cerner was supportive. That was just such a fluid, moving period....

Jul 2022
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Manager

Relationship

The Cerner account team that is tied to us has changed quite a bit. That change has been one of the...

Mar 2022
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Manager

Relationship

We have had a lot of issues with Cerner around communication, ticket closure, and a general lack of...

Mar 2022
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VP/Other Executive

Project Results

Once Cerner researches our plans for implementation, they execute well. They have a lot of talent...

Feb 2022
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VP/Other Executive

People and Knowledge

Cerner is very proactive. They don’t let us go down the wrong path. They keep up with our goals and...

Feb 2022
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Director

People and Knowledge

Our overall experience has been average. Most often, the Cerner staff members are young and inexperienced....

Dec 2021
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Director

People and Knowledge

We don't have the best IT support for our far-flung sites. However, with Cerner’s outsourcing, we...

Dec 2021
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Director

People and Knowledge

Cerner changes out teams every couple of years for no reason, and that makes it hard to work with...

Dec 2021
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