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Cerner Partial IT Outsourcing Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
We have fairly dedicated team members on both sides that have been working together. They know each...
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CIO
In terms of the application management services, Cerner could always be faster and have fewer...
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CIO
The partial IT outsourcing has been really good. Our relationship with Cerner has been the best...
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Manager
For upgrades, Cerner has a test script maker that produces all the test scripts for us. Cerner will...
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Manager
Our only problem is that if a clinician has an issue in the evening and Cerner cannot get back in...
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Manager
I love the communication with Cerner. We have regular calls to discuss all of the calls that came in...
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Analyst/Coordinator
I love the team I work with at Cerner. The people on that team make my life so much easier. We have...
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Analyst/Coordinator
I would highly recommend using Cerner’s service because it makes our lives so much easier. Unless we...
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Analyst/Coordinator
Sometimes some of Cerner’s associates are not quite as responsive in getting things done as quickly...
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Manager
Cerner does really well at outsourcing. They are also doing really well at partnering with us and...
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Manager
Cerner does things really well. Their executives are great, and their consulting services do really...
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VP/Other Executive
On the strategy level, I think things are going very well. Cerner is very proactive about engaging...
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VP/Other Executive
Considering what a strange year it has been, Cerner has done a pretty good job of keeping up with us...
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VP/Other Executive
Most of the time, Cerner has been responsive to our needs. But recently, Cerner's leadership has...
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Manager
Cerner doesn't offer first-call resolution. If I were to take a poll from all the users who have to...
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Manager
Cerner fails to scale their services to our needs. Cerner was meant for a larger hospital. They...
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Manager
Our executive from Cerner is where my rating for executive involvement comes from. I am giving...
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Manager
If an organization were given a choice about whether to use Cerner support, I would definitely tell...
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Manager
Cerner manages a lot of our server things remotely from their headquarters. We have also been...
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Manager
It is tough to answer whether Cerner nickel-and-dimes us. I don’t think they do. In terms of...
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Manager
We do utilize Cerner’s application management services, and we have good experiences with that. We...
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Director
Cerner has been very supportive during the COVID-19 crisis. I haven't seen a difference,...
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Director
We use Cerner's ticketing system, but that is specific to when we have issues that Cerner needs to...
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Director
Depending on how limited the specialty is, Cerner might have limited resources when there is an...
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Manager
We were on paper for several days. Cerner worked around the clock to be available, to assist us, and...
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Manager
Overall, I have been very satisfied with Cerner. Their knowledge level is where it needs to be to...
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Manager
About 60% of the time, Cerner exceeds expectations. But whenever something is catastrophic, like a...
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Manager
With any request that we make for work to be done during off hours, if there is any downtime or...
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Manager
Sometimes we get somebody whose skill level is not where it needs to be. It is hard to tell whether...
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Manager
If I were talking to potential clients of Cerner, I would definitely encourage them to engage with...
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Analyst/Coordinator
Cerner doesn't avoid charging for every little thing. I don't have a lot of experience with...
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Analyst/Coordinator
Cerner does well with strategy. We were in the middle of a large project, and we had new people come...
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Analyst/Coordinator
Cerner is a great partner. What stands out to me is that they aren't just there to do a task but...
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Analyst/Coordinator
I would recommend Cerner to a friend or peer. I don't know exactly how much Cerner's services cost....
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Analyst/Coordinator
At times, Cerner's help desk services can be a little spotty. Sometimes users have to play phone...
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Analyst/Coordinator
The vendor did very well at supporting us during the COVID-19 crisis. Cerner really stepped up and...
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Analyst/Coordinator
The IT outsourcing has been a bit of a transition. We are building the services up to our comfort...
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Manager
Cerner has exceeded our expectations in terms of their proactive support. They fix things that are...
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Manager
We struggle with our upgrades year after year after year. Originally, we were paying extra for the...
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Manager
Our level-one help desk typically deals with technical issues and hardware issues. But the help desk...
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Manager
We are going to continue to use Cerner’s outsourcing and pay for additional outsourcing as we add...
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Manager
Cerner has been fairly responsive and supportive during the COVID-19 crisis. During the pandemic,...
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Manager
I don’t think that Cerner exceeds our expectations. Right now, we have been spending a significant...
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Manager
My recent project has had resources with wildly varying degrees of experience. Some of the...
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CIO
While not perfect, Cerner does a good job for us. We have platforms that are hosted with Cerner, and...
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CIO
Cerner really did step up with COVID-19. They helped us create a huge data set that we use for...
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CIO
Cerner hasn’t released any technology to help with the impact of COVID-19, but they are working on...
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