Cerner Partial IT Outsourcing Comments

 
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Manager

Tools and Methodology

We struggle with our upgrades year after year after year. Originally, we were paying extra for the...

Aug 2020
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Manager

Tools and Methodology

Our level-one help desk typically deals with technical issues and hardware issues. But the help desk...

Aug 2020
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Manager

Future Outlook

We are going to continue to use Cerner’s outsourcing and pay for additional outsourcing as we add...

Aug 2020
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Manager

ROI and Cost

Cerner has been fairly responsive and supportive during the COVID-19 crisis. During the pandemic,...

Aug 2020
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Manager

Tools and Methodology

I don’t think that Cerner exceeds our expectations. Right now, we have been spending a significant...

Aug 2020
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Manager

Tools and Methodology

My recent project has had resources with wildly varying degrees of experience. Some of the...

Aug 2020
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CIO

Tools and Methodology

While not perfect, Cerner does a good job for us. We have platforms that are hosted with Cerner, and...

Aug 2020
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CIO

Tools and Methodology

Cerner really did step up with COVID-19. They helped us create a huge data set that we use for...

Aug 2020
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CIO

Tools and Methodology

Cerner hasn’t released any technology to help with the impact of COVID-19, but they are working on...

Aug 2020
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Analyst/Coordinator

People and Knowledge

There was a project where Cerner supplied us with a project manager that wasn't very good. I had to...

Feb 2020
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Analyst/Coordinator

People and Knowledge

My staff members think that the vendor's staff members are average. My staff members are not at all...

Feb 2020
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Analyst/Coordinator

Project Results

I would tell a new client that they will learn from Cerner's leadership. Cerner makes sure that the...

Feb 2020
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Analyst/Coordinator

Lessons Learned

I would tell clients that have already used Cerner's services for a while to keep an eye out and...

Feb 2020
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Analyst/Coordinator

Sales and Contracting

The vendor avoids charging for every little thing. They charged us one big bill; there was one price...

Feb 2020
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Analyst/Coordinator

People and Knowledge

Cerner's leadership people are really good. They work very well. They know that my expectations are...

Feb 2020
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Manager

People and Knowledge

Cerner's help desk and outsourcing are mediocre. The help desk people don't seem to be very...

Jan 2020
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Manager

Relationship

We only recently contracted with Cerner's help desk. We previously had someone else for our help...

Jan 2020
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Manager

Relationship

Cerner is always looking at new technology to improve their systems. Cerner has been a good fit for...

Jan 2020
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Manager

ROI and Cost

Cerner has to remember that not all clients can afford to be as high tech as they would like to be....

Jan 2020
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Manager

Relationship

Overall, we have had really good experiences with Cerner. Things have been going really well, and we...

Jan 2020
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Manager

Relationship

Cerner is restructuring their leadership team again because of the Amazon announcement. There seem...

Jan 2020
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Director

Relationship

The engagement lead for our application management services has been critical to maintaining good...

Jan 2020
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Manager

Relationship

My answers have to reflect all of the organizations within our Cerner partnership. Some people rank...

Jan 2020
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Director

Relationship

We could use Cerner's services better. With the way our workflows are set up internally, we can send...

Jan 2020
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Director

Relationship

I really like the communication structure that is in place between me and our regional client...

Jan 2020
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Director

Tools and Methodology

We have used Cerner's remote hosting service, and it is honestly one of the best services the vendor...

Jan 2020
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Director

Tools and Methodology

I absolutely love the upgrade service. I would never recommend that clients do upgrades by...

Jan 2020
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Director

Relationship

Cerner is doing a great job. We have been blessed to have an amazing engagement owner. That person...

Jan 2020
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Director

Tools and Methodology

Cerner is doing some great things and is playing catch-up, but they sometimes try to focus on the...

Jan 2020
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Director

Tools and Methodology

With every release, Cerner makes packages to improve things, but they always break things that used...

Jan 2020
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Analyst/Coordinator

Relationship

Overall, Cerner is performing well. We have used their services for a while. Cerner has their ups...

Jan 2020
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Analyst/Coordinator

Relationship

We work with other vendors, and we don’t have the same relationships with them that we do with...

Jan 2020
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Analyst/Coordinator

People and Knowledge

Cerner is a large company that has expanded very rapidly. They have a young workforce, and there are...

Jan 2020
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Manager

Tools and Methodology

We have had struggles with the support. We are remotely hosted and are paying Cerner quite a bit of...

Jan 2020
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Manager

Tools and Methodology

Cerner has a good idea of where the industry is going and where hospitals need to be. They do really...

Jan 2020
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Manager

People and Knowledge

I have seen vendors that have executed really well, and I have seen some that have fumbled. Cerner...

Jan 2020
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Manager

Relationship

Cerner executives in the past were much more involved than current Cerner executives. I would like...

Jan 2020
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Manager

Relationship

There is some good synergy between our management team and Cerner’s management team, but I think...

Jan 2020
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Analyst/Coordinator

Tools and Methodology

We log tickets for the vendor, and then they are supposed to follow up with us about fixing the...

Jan 2020
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Analyst/Coordinator

Future Outlook

Cerner’s team is really helpful. The projects get done on time and run really smoothly. That is...

Jan 2020
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Analyst/Coordinator

Relationship

We are a small organization, and we really rely on Cerner to help us. We have regular calls with...

Jan 2020
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Director

People and Knowledge

I always had questions about how to find a piece of information in the system and how to audit the...

Jan 2020
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Director

Tools and Methodology

When we put in a service request and get a call that same day or within a few hours, that is always...

Jan 2020
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Director

People and Knowledge

Cerner has multiple tools on their side. But I think the level of experience that some of the...

Jan 2020
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Director

Other Observations

The biggest challenge with Cerner happens to be communication. That is a double-edged sword. Some...

Jan 2020
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Director

Tools and Methodology

I wouldn’t say that getting slow service from Cerner is the norm. About 20% or even 10% of the time,...

Jan 2020
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Director

People and Knowledge

Cerner's service improved when we had a manager assigned to our account. It helped to go through...

Jan 2020
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Director

People and Knowledge

There should be some standards and basic knowledge for the people who are helping triage and resolve...

Jan 2020
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Director

Relationship

It would be nice to have dedicated Cerner people that we have had a relationship with assigned to...

Jan 2020
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Director

Tools and Methodology

I hope that there will be an even more robust tool to allow automation so that we can do a lot of...

Jan 2020
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Manager

Relationship

Cerner does a great job and is willing to be a partner to us.

Jan 2020
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Manager

Tools and Methodology

When there is an issue after the build, Cerner has plenty of technical resources to figure out the...

Jan 2020
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Director

Project Results

Cerner often has issues with the IT outsourcing because they are not used to dealing with an...

Jan 2020
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Manager

Tools and Methodology

Cerner's application management services help me the most with keeping track of update packages that...

Dec 2019
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Manager

Other Observations

Cerner could be a little more prompt about answering a new ticket.

Dec 2019
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Director

Relationship

Cerner is an excellent partner. In the ever-changing landscape of regulatory and infrastructure...

Nov 2019
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Director

Relationship

Cerner and their Upgrade Center have been good partners. The communication is clear. The resources...

Nov 2019
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VP/Other Executive

Relationship

Cerner is truly an extension of our IT department and partners with us every step of the way to...

Nov 2019
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Director

Tools and Methodology

We haven’t quite hit an ROI yet, but we are getting there. We are in a much better place than we...

Aug 2019
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Director

Tools and Methodology

Trying not to customize Cerner's solution has been difficult because our previous system was highly...

Aug 2019
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Director

Lessons Learned

I would tell other providers to make sure they are highly involved during the implementations. The...

Aug 2019
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Director

People and Knowledge

We would like Cerner to improve their communication, particularly among the analysts we send our...

Aug 2019
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Director

Project Results

Cerner charges diligently. We would buy their services again because they have been helpful. We have...

Aug 2019
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Director

Other Observations

I wouldn't say that Cerner has exceeded our expectations because we had pretty high expectations,...

Aug 2019
 Helpful

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Director

Tools and Methodology

I would like Cerner to be more realistic about timelines. They try to stick to very tight timelines...

Aug 2019
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Director

Tools and Methodology

Cerner has some good tools that their advocation management system uses that I wish we could have...

Aug 2019
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Director

Relationship

Cerner executives don’t get involved unless we get them involved. They do try to be good partners...

Aug 2019
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COO

Project Results

We have a lot of trouble with Cerner's service. We wouldn't use Cerner's service again if we didn't...

Jul 2019
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CIO

Tools and Methodology

Cerner understands how their product works, so they are more suitable to support and host the...

Jun 2019
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CIO

Tools and Methodology

Things are relatively good with Cerner. In the beginning, they had to learn our environment, and...

Jun 2019
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CIO

Tools and Methodology

Cerner has to recognize that they have to really educate any help desk people they bring in and give...

Jun 2019
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CIO

Project Results

Things are going well with Cerner. Right now, we are glad that we hired them for the service because...

Jun 2019
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CIO

Project Results

I didn’t request that we go with Cerner. I have seen the worst cases. When the contract ends, I am...

Jun 2019
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Analyst/Coordinator

Tools and Methodology

I don’t like the fact that we don’t have good faith in Cerner’s first level of support. That isn't...

Apr 2019
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Analyst/Coordinator

Relationship

I like the fact Cerner keeps in touch. There is constant conversation between my level and up with...

Apr 2019
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Analyst/Coordinator

Project Results

I like that we can get to sleep during the night and have lives outside of work. I like that we can...

Apr 2019
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Analyst/Coordinator

ROI and Cost

Cerner does a lot of little things contractually, but if we need something outside of that scope,...

Apr 2019
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Director

People and Knowledge

Cerner's hosting team is very responsive and intelligent. We like Cerner's hosting team a lot. We...

Apr 2019
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Director

Relationship

Cerner has been doing a pretty good job with our senior leadership and strategic expertise. I know...

Mar 2019
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Director

People and Knowledge

Cerner seems to be all over the board. We have some people that I can’t say enough about, and then...

Mar 2019
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Director

People and Knowledge

The first on-site person we got was a bad marriage from day one. That person lingered with us until...

Mar 2019
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Manager

Other Observations

Some of the help desk people are extremely good, and frankly, some of them are terrible. And people...

Nov 2018
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CIO

Relationship

We had issues with Cerner's service early on, and we had some outages that impacted our service....

Oct 2018
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CIO

Project Results

We are pleased with Cerner's application management service. We used their upgrade center recently,...

Oct 2018
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CIO

Tools and Methodology

We would like to see a more streamlined end-to-end process for accessing Cerner's system remotely....

Oct 2018
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Manager

Tools and Methodology

Cerner proactively reviews the system-optimization recommendations. We meet with Cerner and review...

Oct 2018
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Manager

People and Knowledge

We have had some bad client-results managers, but we have mostly had some very good ones. Good...

Oct 2018
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Manager

Tools and Methodology

Cerner is always improving their infrastructure and making sure that our servers are supported and...

Oct 2018