Cerner Partial IT Outsourcing Comments

 

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User Commentary

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Manager

Tools and Methodology

Cerner manages a lot of our server things remotely from their headquarters. We have also been...

Oct 2020
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Manager

Other Observations

It is tough to answer whether Cerner nickel-and-dimes us. I don’t think they do. In terms of...

Oct 2020
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Manager

Tools and Methodology

We do utilize Cerner’s application management services, and we have good experiences with that. We...

Oct 2020
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Director

Relationship

Cerner has been very supportive during the COVID-19 crisis. I haven't seen a difference,...

Oct 2020
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Director

Other Observations

We use Cerner's ticketing system, but that is specific to when we have issues that Cerner needs to...

Oct 2020
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Director

Tools and Methodology

Depending on how limited the specialty is, Cerner might have limited resources when there is an...

Oct 2020
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Manager

Tools and Methodology

We were on paper for several days. Cerner worked around the clock to be available, to assist us, and...

Sep 2020
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Manager

Tools and Methodology

Overall, I have been very satisfied with Cerner. Their knowledge level is where it needs to be to...

Sep 2020
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Manager

Tools and Methodology

About 60% of the time, Cerner exceeds expectations. But whenever something is catastrophic, like a...

Sep 2020
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Manager

Tools and Methodology

With any request that we make for work to be done during off hours, if there is any downtime or...

Sep 2020
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Manager

Tools and Methodology

Sometimes we get somebody whose skill level is not where it needs to be. It is hard to tell whether...

Sep 2020
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Manager

Tools and Methodology

If I were talking to potential clients of Cerner, I would definitely encourage them to engage with...

Sep 2020
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Analyst/Coordinator

ROI and Cost

Cerner doesn't avoid charging for every little thing. I don't have a lot of experience with...

Sep 2020
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Analyst/Coordinator

Tools and Methodology

Cerner does well with strategy. We were in the middle of a large project, and we had new people come...

Sep 2020
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Analyst/Coordinator

Relationship

Cerner is a great partner. What stands out to me is that they aren't just there to do a task but...

Sep 2020
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Analyst/Coordinator

ROI and Cost

I would recommend Cerner to a friend or peer. I don't know exactly how much Cerner's services cost....

Sep 2020
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Analyst/Coordinator

Tools and Methodology

At times, Cerner's help desk services can be a little spotty. Sometimes users have to play phone...

Sep 2020
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Analyst/Coordinator

Tools and Methodology

The vendor did very well at supporting us during the COVID-19 crisis. Cerner really stepped up and...

Sep 2020
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Analyst/Coordinator

Project Results

The IT outsourcing has been a bit of a transition. We are building the services up to our comfort...

Sep 2020
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Manager

Tools and Methodology

Cerner has exceeded our expectations in terms of their proactive support. They fix things that are...

Sep 2020
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Manager

Tools and Methodology

We struggle with our upgrades year after year after year. Originally, we were paying extra for the...

Aug 2020
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Manager

Tools and Methodology

Our level-one help desk typically deals with technical issues and hardware issues. But the help desk...

Aug 2020
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Manager

Future Outlook

We are going to continue to use Cerner’s outsourcing and pay for additional outsourcing as we add...

Aug 2020
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Manager

ROI and Cost

Cerner has been fairly responsive and supportive during the COVID-19 crisis. During the pandemic,...

Aug 2020
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Manager

Tools and Methodology

I don’t think that Cerner exceeds our expectations. Right now, we have been spending a significant...

Aug 2020
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Manager

Tools and Methodology

My recent project has had resources with wildly varying degrees of experience. Some of the...

Aug 2020
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CIO

Tools and Methodology

While not perfect, Cerner does a good job for us. We have platforms that are hosted with Cerner, and...

Aug 2020
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CIO

Tools and Methodology

Cerner really did step up with COVID-19. They helped us create a huge data set that we use for...

Aug 2020
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CIO

Tools and Methodology

Cerner hasn’t released any technology to help with the impact of COVID-19, but they are working on...

Aug 2020
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Analyst/Coordinator

People and Knowledge

There was a project where Cerner supplied us with a project manager that wasn't very good. I had to...

Feb 2020
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Analyst/Coordinator

People and Knowledge

My staff members think that the vendor's staff members are average. My staff members are not at all...

Feb 2020
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Analyst/Coordinator

Project Results

I would tell a new client that they will learn from Cerner's leadership. Cerner makes sure that the...

Feb 2020
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Analyst/Coordinator

Lessons Learned

I would tell clients that have already used Cerner's services for a while to keep an eye out and...

Feb 2020
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Analyst/Coordinator

Sales and Contracting

The vendor avoids charging for every little thing. They charged us one big bill; there was one price...

Feb 2020
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Analyst/Coordinator

People and Knowledge

Cerner's leadership people are really good. They work very well. They know that my expectations are...

Feb 2020
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Manager

People and Knowledge

Cerner's help desk and outsourcing are mediocre. The help desk people don't seem to be very...

Jan 2020
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Manager

Relationship

We only recently contracted with Cerner's help desk. We previously had someone else for our help...

Jan 2020
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Manager

Relationship

Cerner is always looking at new technology to improve their systems. Cerner has been a good fit for...

Jan 2020
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Manager

ROI and Cost

Cerner has to remember that not all clients can afford to be as high tech as they would like to be....

Jan 2020
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Manager

Relationship

Overall, we have had really good experiences with Cerner. Things have been going really well, and we...

Jan 2020
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Manager

Relationship

Cerner is restructuring their leadership team again because of the Amazon announcement. There seem...

Jan 2020
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Director

Relationship

The engagement lead for our application management services has been critical to maintaining good...

Jan 2020
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Manager

Relationship

My answers have to reflect all of the organizations within our Cerner partnership. Some people rank...

Jan 2020
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Director

Relationship

We could use Cerner's services better. With the way our workflows are set up internally, we can send...

Jan 2020
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Director

Relationship

I really like the communication structure that is in place between me and our regional client...

Jan 2020
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Director

Tools and Methodology

We have used Cerner's remote hosting service, and it is honestly one of the best services the vendor...

Jan 2020
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Director

Tools and Methodology

I absolutely love the upgrade service. I would never recommend that clients do upgrades by...

Jan 2020
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Director

Relationship

Cerner is doing a great job. We have been blessed to have an amazing engagement owner. That person...

Jan 2020
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Director

Tools and Methodology

Cerner is doing some great things and is playing catch-up, but they sometimes try to focus on the...

Jan 2020
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Director

Tools and Methodology

With every release, Cerner makes packages to improve things, but they always break things that used...

Jan 2020
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Analyst/Coordinator

Relationship

Overall, Cerner is performing well. We have used their services for a while. Cerner has their ups...

Jan 2020
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Analyst/Coordinator

Relationship

We work with other vendors, and we don’t have the same relationships with them that we do with...

Jan 2020
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Analyst/Coordinator

People and Knowledge

Cerner is a large company that has expanded very rapidly. They have a young workforce, and there are...

Jan 2020
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Manager

Tools and Methodology

We have had struggles with the support. We are remotely hosted and are paying Cerner quite a bit of...

Jan 2020
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Manager

Tools and Methodology

Cerner has a good idea of where the industry is going and where hospitals need to be. They do really...

Jan 2020
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Manager

People and Knowledge

I have seen vendors that have executed really well, and I have seen some that have fumbled. Cerner...

Jan 2020
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Manager

Relationship

Cerner executives in the past were much more involved than current Cerner executives. I would like...

Jan 2020
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Manager

Relationship

There is some good synergy between our management team and Cerner’s management team, but I think...

Jan 2020
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Analyst/Coordinator

Tools and Methodology

We log tickets for the vendor, and then they are supposed to follow up with us about fixing the...

Jan 2020
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Analyst/Coordinator

Future Outlook

Cerner’s team is really helpful. The projects get done on time and run really smoothly. That is...

Jan 2020
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Analyst/Coordinator

Relationship

We are a small organization, and we really rely on Cerner to help us. We have regular calls with...

Jan 2020
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Director

People and Knowledge

I always had questions about how to find a piece of information in the system and how to audit the...

Jan 2020
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Director

Tools and Methodology

When we put in a service request and get a call that same day or within a few hours, that is always...

Jan 2020
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Director

People and Knowledge

Cerner has multiple tools on their side. But I think the level of experience that some of the...

Jan 2020
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Director

Other Observations

The biggest challenge with Cerner happens to be communication. That is a double-edged sword. Some...

Jan 2020
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Director

Tools and Methodology

I wouldn’t say that getting slow service from Cerner is the norm. About 20% or even 10% of the time,...

Jan 2020
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Director

People and Knowledge

Cerner's service improved when we had a manager assigned to our account. It helped to go through...

Jan 2020
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Director

People and Knowledge

There should be some standards and basic knowledge for the people who are helping triage and resolve...

Jan 2020
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Director

Relationship

It would be nice to have dedicated Cerner people that we have had a relationship with assigned to...

Jan 2020
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Director

Tools and Methodology

I hope that there will be an even more robust tool to allow automation so that we can do a lot of...

Jan 2020
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Manager

Relationship

Cerner does a great job and is willing to be a partner to us.

Jan 2020
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Manager

Tools and Methodology

When there is an issue after the build, Cerner has plenty of technical resources to figure out the...

Jan 2020
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Director

Project Results

Cerner often has issues with the IT outsourcing because they are not used to dealing with an...

Jan 2020
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