Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Cerner Partial IT Outsourcing Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Cerner’s staff members are available to work with our team to provide more support. In terms of...
Login or Create an Account to see details.
VP/Other Executive
Cerner uses a ticketing system. They have worked with us, and it has really been great to integrate...
Login or Create an Account to see details.
VP/Other Executive
Cerner exceeds our expectations. They do a really good job. Support is an extremely hard business,...
Login or Create an Account to see details.
VP/Other Executive
Cerner’s strength of partnership is above the scale. They work hard. We have our bumps and bruises,...
Login or Create an Account to see details.
Analyst/Coordinator
Cerner avoids charging. They do a very good job of working with us to roll out things that other...
Login or Create an Account to see details.
Analyst/Coordinator
We are very likely to recommend Cerner. I have managed every EMR, and I prefer Cerner's. Their model...
Login or Create an Account to see details.
Analyst/Coordinator
We have done a lot of work, and our satisfaction has definitely trended up. We do surveys, and we...
Login or Create an Account to see details.
Analyst/Coordinator
We have dedicated leaders from Cerner. Until COVID-19 started, they were actually on-site with us,...
Login or Create an Account to see details.
Analyst/Coordinator
We do struggle with some of the offshoring. The people work in a different time zone, and that...
Login or Create an Account to see details.
Analyst/Coordinator
We have a bridge between our systems, so tickets, notifications, and updates flow back and forth. We...
Login or Create an Account to see details.
CIO
We have fairly dedicated team members on both sides that have been working together. They know each...
Login or Create an Account to see details.
CIO
In terms of the application management services, Cerner could always be faster and have fewer...
Login or Create an Account to see details.
CIO
The partial IT outsourcing has been really good. Our relationship with Cerner has been the best...
Login or Create an Account to see details.
Manager
For upgrades, Cerner has a test script maker that produces all the test scripts for us. Cerner will...
Login or Create an Account to see details.
Manager
Our only problem is that if a clinician has an issue in the evening and Cerner cannot get back in...
Login or Create an Account to see details.
Manager
I love the communication with Cerner. We have regular calls to discuss all of the calls that came in...
Login or Create an Account to see details.
Analyst/Coordinator
I love the team I work with at Cerner. The people on that team make my life so much easier. We have...
Login or Create an Account to see details.
Analyst/Coordinator
I would highly recommend using Cerner’s service because it makes our lives so much easier. Unless we...
Login or Create an Account to see details.
Analyst/Coordinator
Sometimes some of Cerner’s associates are not quite as responsive in getting things done as quickly...
Login or Create an Account to see details.
Manager
Cerner does really well at outsourcing. They are also doing really well at partnering with us and...
Login or Create an Account to see details.
Manager
Cerner does things really well. Their executives are great, and their consulting services do really...
Login or Create an Account to see details.
VP/Other Executive
On the strategy level, I think things are going very well. Cerner is very proactive about engaging...
Login or Create an Account to see details.
VP/Other Executive
Considering what a strange year it has been, Cerner has done a pretty good job of keeping up with us...
Login or Create an Account to see details.
VP/Other Executive
Most of the time, Cerner has been responsive to our needs. But recently, Cerner's leadership has...
Login or Create an Account to see details.
Manager
Cerner doesn't offer first-call resolution. If I were to take a poll from all the users who have to...
Login or Create an Account to see details.
Manager
Cerner fails to scale their services to our needs. Cerner was meant for a larger hospital. They...
Login or Create an Account to see details.
Manager
Our executive from Cerner is where my rating for executive involvement comes from. I am giving...
Login or Create an Account to see details.
Manager
If an organization were given a choice about whether to use Cerner support, I would definitely tell...
Login or Create an Account to see details.
Manager
Cerner manages a lot of our server things remotely from their headquarters. We have also been...
Login or Create an Account to see details.
Manager
It is tough to answer whether Cerner nickel-and-dimes us. I don’t think they do. In terms of...
Login or Create an Account to see details.
Manager
We do utilize Cerner’s application management services, and we have good experiences with that. We...
Login or Create an Account to see details.
Director
Cerner has been very supportive during the COVID-19 crisis. I haven't seen a difference,...
Login or Create an Account to see details.
Director
We use Cerner's ticketing system, but that is specific to when we have issues that Cerner needs to...
Login or Create an Account to see details.
Director
Depending on how limited the specialty is, Cerner might have limited resources when there is an...
Login or Create an Account to see details.
Manager
We were on paper for several days. Cerner worked around the clock to be available, to assist us, and...
Login or Create an Account to see details.
Manager
Overall, I have been very satisfied with Cerner. Their knowledge level is where it needs to be to...
Login or Create an Account to see details.
Manager
About 60% of the time, Cerner exceeds expectations. But whenever something is catastrophic, like a...
Login or Create an Account to see details.
Manager
With any request that we make for work to be done during off hours, if there is any downtime or...
Login or Create an Account to see details.
Manager
Sometimes we get somebody whose skill level is not where it needs to be. It is hard to tell whether...
Login or Create an Account to see details.
Manager
If I were talking to potential clients of Cerner, I would definitely encourage them to engage with...
Login or Create an Account to see details.
Analyst/Coordinator
Cerner doesn't avoid charging for every little thing. I don't have a lot of experience with...
Login or Create an Account to see details.
Analyst/Coordinator
Cerner does well with strategy. We were in the middle of a large project, and we had new people come...
Login or Create an Account to see details.
Analyst/Coordinator
Cerner is a great partner. What stands out to me is that they aren't just there to do a task but...
Login or Create an Account to see details.
Analyst/Coordinator
I would recommend Cerner to a friend or peer. I don't know exactly how much Cerner's services cost....
Login or Create an Account to see details.
Analyst/Coordinator
At times, Cerner's help desk services can be a little spotty. Sometimes users have to play phone...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor did very well at supporting us during the COVID-19 crisis. Cerner really stepped up and...
Login or Create an Account to see details.
Analyst/Coordinator
The IT outsourcing has been a bit of a transition. We are building the services up to our comfort...
Login or Create an Account to see details.
Manager
Cerner has exceeded our expectations in terms of their proactive support. They fix things that are...
Login or Create an Account to see details.
Manager
We struggle with our upgrades year after year after year. Originally, we were paying extra for the...
Login or Create an Account to see details.
Manager
Our level-one help desk typically deals with technical issues and hardware issues. But the help desk...
Login or Create an Account to see details.
Manager
We are going to continue to use Cerner’s outsourcing and pay for additional outsourcing as we add...
Login or Create an Account to see details.
Manager
Cerner has been fairly responsive and supportive during the COVID-19 crisis. During the pandemic,...
Login or Create an Account to see details.
Manager
I don’t think that Cerner exceeds our expectations. Right now, we have been spending a significant...
Login or Create an Account to see details.
Manager
My recent project has had resources with wildly varying degrees of experience. Some of the...
Login or Create an Account to see details.
CIO
While not perfect, Cerner does a good job for us. We have platforms that are hosted with Cerner, and...
Login or Create an Account to see details.
CIO
Cerner really did step up with COVID-19. They helped us create a huge data set that we use for...
Login or Create an Account to see details.
CIO
Cerner hasn’t released any technology to help with the impact of COVID-19, but they are working on...
Login or Create an Account to see details.
Related Reports View All Reports
Preferences