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Cerner Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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User Commentary

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VP/Other Executive

Cerner’s staff members are available to work with our team to provide more support. In terms of...

Mar 2021
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VP/Other Executive

Cerner uses a ticketing system. They have worked with us, and it has really been great to integrate...

Mar 2021
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VP/Other Executive

Cerner exceeds our expectations. They do a really good job. Support is an extremely hard business,...

Mar 2021
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VP/Other Executive

Cerner’s strength of partnership is above the scale. They work hard. We have our bumps and bruises,...

Mar 2021
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Analyst/Coordinator

Cerner avoids charging. They do a very good job of working with us to roll out things that other...

Mar 2021
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Analyst/Coordinator

We are very likely to recommend Cerner. I have managed every EMR, and I prefer Cerner's. Their model...

Mar 2021
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Analyst/Coordinator

We have done a lot of work, and our satisfaction has definitely trended up. We do surveys, and we...

Mar 2021
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Analyst/Coordinator

We have dedicated leaders from Cerner. Until COVID-19 started, they were actually on-site with us,...

Mar 2021
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Analyst/Coordinator

We do struggle with some of the offshoring. The people work in a different time zone, and that...

Mar 2021
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Analyst/Coordinator

We have a bridge between our systems, so tickets, notifications, and updates flow back and forth. We...

Mar 2021
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CIO

We have fairly dedicated team members on both sides that have been working together. They know each...

Feb 2021
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CIO

In terms of the application management services, Cerner could always be faster and have fewer...

Feb 2021
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CIO

The partial IT outsourcing has been really good. Our relationship with Cerner has been the best...

Feb 2021
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Manager

For upgrades, Cerner has a test script maker that produces all the test scripts for us. Cerner will...

Feb 2021
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Manager

Our only problem is that if a clinician has an issue in the evening and Cerner cannot get back in...

Feb 2021
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Manager

I love the communication with Cerner. We have regular calls to discuss all of the calls that came in...

Feb 2021
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Analyst/Coordinator

I love the team I work with at Cerner. The people on that team make my life so much easier. We have...

Feb 2021
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Analyst/Coordinator

I would highly recommend using Cerner’s service because it makes our lives so much easier. Unless we...

Feb 2021
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Analyst/Coordinator

Sometimes some of Cerner’s associates are not quite as responsive in getting things done as quickly...

Feb 2021
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Manager

Cerner does really well at outsourcing. They are also doing really well at partnering with us and...

Feb 2021
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Manager

Cerner does things really well. Their executives are great, and their consulting services do really...

Feb 2021
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VP/Other Executive

On the strategy level, I think things are going very well. Cerner is very proactive about engaging...

Jan 2021
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VP/Other Executive

Considering what a strange year it has been, Cerner has done a pretty good job of keeping up with us...

Jan 2021
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VP/Other Executive

Most of the time, Cerner has been responsive to our needs. But recently, Cerner's leadership has...

Jan 2021
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Manager

Cerner doesn't offer first-call resolution. If I were to take a poll from all the users who have to...

Dec 2020
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Manager

Cerner fails to scale their services to our needs. Cerner was meant for a larger hospital. They...

Dec 2020
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Manager

Our executive from Cerner is where my rating for executive involvement comes from. I am giving...

Dec 2020
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Manager

If an organization were given a choice about whether to use Cerner support, I would definitely tell...

Dec 2020
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Manager

Cerner manages a lot of our server things remotely from their headquarters. We have also been...

Oct 2020
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Manager

It is tough to answer whether Cerner nickel-and-dimes us. I don’t think they do. In terms of...

Oct 2020
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Manager

We do utilize Cerner’s application management services, and we have good experiences with that. We...

Oct 2020
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Director

Cerner has been very supportive during the COVID-19 crisis. I haven't seen a difference,...

Oct 2020
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Director

We use Cerner's ticketing system, but that is specific to when we have issues that Cerner needs to...

Oct 2020
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Director

Depending on how limited the specialty is, Cerner might have limited resources when there is an...

Oct 2020
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Manager

We were on paper for several days. Cerner worked around the clock to be available, to assist us, and...

Sep 2020
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Manager

Overall, I have been very satisfied with Cerner. Their knowledge level is where it needs to be to...

Sep 2020
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Manager

About 60% of the time, Cerner exceeds expectations. But whenever something is catastrophic, like a...

Sep 2020
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Manager

With any request that we make for work to be done during off hours, if there is any downtime or...

Sep 2020
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Manager

Sometimes we get somebody whose skill level is not where it needs to be. It is hard to tell whether...

Sep 2020
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Manager

If I were talking to potential clients of Cerner, I would definitely encourage them to engage with...

Sep 2020
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Analyst/Coordinator

Cerner doesn't avoid charging for every little thing. I don't have a lot of experience with...

Sep 2020
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Analyst/Coordinator

Cerner does well with strategy. We were in the middle of a large project, and we had new people come...

Sep 2020
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Analyst/Coordinator

Cerner is a great partner. What stands out to me is that they aren't just there to do a task but...

Sep 2020
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Analyst/Coordinator

I would recommend Cerner to a friend or peer. I don't know exactly how much Cerner's services cost....

Sep 2020
(0)
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Analyst/Coordinator

At times, Cerner's help desk services can be a little spotty. Sometimes users have to play phone...

Sep 2020
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Analyst/Coordinator

The vendor did very well at supporting us during the COVID-19 crisis. Cerner really stepped up and...

Sep 2020
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Analyst/Coordinator

The IT outsourcing has been a bit of a transition. We are building the services up to our comfort...

Sep 2020
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Manager

Cerner has exceeded our expectations in terms of their proactive support. They fix things that are...

Sep 2020
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Manager

We struggle with our upgrades year after year after year. Originally, we were paying extra for the...

Aug 2020
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Manager

Our level-one help desk typically deals with technical issues and hardware issues. But the help desk...

Aug 2020
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Manager

We are going to continue to use Cerner’s outsourcing and pay for additional outsourcing as we add...

Aug 2020
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Manager

Cerner has been fairly responsive and supportive during the COVID-19 crisis. During the pandemic,...

Aug 2020
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Manager

I don’t think that Cerner exceeds our expectations. Right now, we have been spending a significant...

Aug 2020
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Manager

My recent project has had resources with wildly varying degrees of experience. Some of the...

Aug 2020
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CIO

While not perfect, Cerner does a good job for us. We have platforms that are hosted with Cerner, and...

Aug 2020
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CIO

Cerner really did step up with COVID-19. They helped us create a huge data set that we use for...

Aug 2020
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CIO

Cerner hasn’t released any technology to help with the impact of COVID-19, but they are working on...

Aug 2020
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