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PowerChart Ambulatory Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Loyalty

Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....

Apr 2024
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Director

Value

We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...

Apr 2024
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Director

Relationship

Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...

Apr 2024
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Director

Relationship, Operations

We have had varying degrees of support. We have utilized a lot of the vendor's at-the-elbow support...

Mar 2024
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Director

Product

The upgrades have been pretty good in terms of being issue free. We have still seen some growing...

Mar 2024
||
(0)
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Director

Relationship

The turnaround time on issues has gotten worse over the last year or two. Oracle Health has had a...

Mar 2024
||
(0)
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Manager

Loyalty

Oracle Health is one of the main three players in the market, so they have to be considered by...

Mar 2024
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(0)
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Manager

Loyalty, Product

Cerner historically built an inpatient-based system. I hate to say that they bolted on their...

Mar 2024
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(0)
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Manager

Value

PowerChart Ambulatory is functional for us. We have many clinics live on the platform, and we are...

Mar 2024
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(0)
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Manager

Loyalty

There has been a pretty large downward trend with Oracle Health over the last couple of years. I...

Mar 2024
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(0)
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Manager

Loyalty, Relationship

If current trends stay the same, my satisfaction with the system will go down and not up. That is...

Mar 2024
||
(0)
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Manager

Relationship, Product

Oracle Health's lack of QA in updates to the platform and the things the vendor refers to as...

Mar 2024
||
(0)
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Director

Culture

We are evaluating the number of sales orders that we currently have, and we are working toward...

Feb 2024
||
(0)
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Director

Operations

The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...

Feb 2024
||
(0)
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Director

Product

Oracle Health’s upgrades this year have been a lot better compared to previous years.

Feb 2024
||
(0)
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Director

Relationship

The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...

Feb 2024
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(0)
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Director

Operations

Recently, Oracle Health had a very significant migration where they moved the database to the...

Feb 2024
||
(0)
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Director

Loyalty, Product

The product’s registration, scheduling, and patient portal functionality are sadly and sorely...

Feb 2024
||
(0)
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Director

Loyalty, Product

Oracle Health is trying to leverage large language models and really facilitate the...

Feb 2024
||
(0)
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Director

Relationship

We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...

Feb 2024
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(0)
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CMIO

Relationship, Product

Cerner has not made meaningful improvements in the application in the last couple of years. Up until...

Feb 2024
||
(0)
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CMIO

Loyalty, Relationship

Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...

Feb 2024
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(0)
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CMIO

Loyalty, Product

There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...

Feb 2024
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(0)
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CMIO

Loyalty, Relationship

Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...

Feb 2024
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(0)
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CMIO

Product

Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...

Feb 2024
||
(0)
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CMIO

Loyalty, Product

The ordering has very little intelligence built into it. We have been using the same tools for many...

Feb 2024
||
(0)
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CMIO

Product

MPages is where all of the workflows and the various clinical views are pushed, and over the last...

Feb 2024
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(0)
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CMIO

Product

In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...

Feb 2024
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(0)
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CEO/President

Relationship

Part of the issue with different EMRs is that some are specialty specific, and some are not....

Jan 2024
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(0)
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CEO/President

Loyalty

Oracle Health is working on a couple of different projects that I am very excited about. Those will...

Jan 2024
||
(0)
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Manager

Product

It is a challenge to integrate all the different software systems within the organization and make...

Jan 2024
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(0)
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Manager

Relationship

We have different numbers that we can call for support, and we have no issues there.

Jan 2024
||
(0)
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CEO/President

Product

We have used the system for a long time. We like the system's design. We can actually customize the...

Jan 2024
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(0)
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Director

Product

Things are going well with the system. For the most part, the system is pretty solid. One good thing...

Dec 2023
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(0)
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Director

Loyalty

We aren't sure whether we would buy the product again because of the vendor's acquisition. We are...

Dec 2023
||
(0)
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Director

Loyalty

Cerner hasn't kept all of their promises about the solution. Oracle Health seems to be doing a...

Dec 2023
||
(0)
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Director

Value

It remains to be seen whether Oracle Health will avoid charging us for every little thing, but in...

Dec 2023
||
(0)
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Director

Relationship

The vendor's support has been lackluster over the last couple of years. We have seen some...

Dec 2023
||
(0)
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Director

Product

The most important thing that the vendor could do would be to deliver when it comes to document...

Dec 2023
||
(0)
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CIO

Relationship, Product

There are some limitations to what we have tried to do with the product’s doctor office...

Dec 2023
||
(0)
 Thank you  Helpful

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CIO

Operations

The product works, but the vendor’s implementation led us down a path that was just too complex to...

Dec 2023
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(0)
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Director

Product

Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...

Sep 2023
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(0)
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Director

Culture, Value

We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...

Sep 2023
||
(0)
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Director

Loyalty

Cerner does not support our interoperability goals, and that is one of the reasons we have decided...

Sep 2023
||
(0)
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Director

Relationship

We always have tickets open with Cerner, and they are struggling right now to keep people, like...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

There is an opportunity for Cerner to improve how they do their testing. They put out release notes...

Sep 2023
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(0)
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Director

Relationship, Product

Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...

Sep 2023
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(0)
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Director

Relationship, Operations, Product

There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....

Sep 2023
||
(0)
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Director

Loyalty, Relationship

We are working closely with some of Cerner's executives to implement some improvements to help the...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product

PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Relationship

If we can get the right person on the phone at Cerner, some things can get done, but that depends on...

Sep 2023
||
(0)
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Director

Relationship, Operations, Value

Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Operations

It would be helpful to at least have easy-to-find, computer-based training modules for the system,...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

We are with Oracle Health on the front end, and we have a different vendor on the back end, so we...

Aug 2023
||
(0)
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Director

Relationship, Operations

As far as phone and web support goes, we have a bit of a different setup, but we get pretty good...

Aug 2023
||
(0)
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Director

Loyalty, Product

We like the structure of PowerChart Ambulatory's documentation. It has gotten more defined, and it...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Product

Oracle Health's ambulatory organizer is a good way to organize the outpatient clinical workflow for...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Product

Clinicians who have worked in a different EMR find that our EMR is difficult to navigate with regard...

Aug 2023
||
(0)
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Director

Operations

We aren't on the vendor's remote hosting option. That is on us because we have had stumbling blocks...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Our physicians aren't happy with the vendor. I hesitate to go into the system. If I can pull any...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Oracle Health has allowed a lot of customization, and they haven't gone back to some standard best...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Value

Cerner's systems are cheaper than Epic's systems, but we get what we pay for, so I guess we get our...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

The system meets a good number of our needs, but it doesn't meet all of our needs. It takes the...

Jun 2023
||
(0)
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Director

Loyalty, Product

Cerner is doing pretty well when it comes to driving outcomes, but they still have a way to go. They...

Jun 2023
||
(0)
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CIO

Relationship, Product

Some referral management and administration things have gaps. Oracle Health has noted those things already....

May 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Relationship

Oracle Health is moving through better formalization and better coordination of the road map...

May 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

I would tell a friend that PowerChart Ambulatory is a good solution. Some additional things can be...

May 2023
||
(0)
 Thank you  Helpful

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CFO

Product

I think PowerChart Ambulatory does a good job on the clinical side. I would say most of our clinical...

May 2023
||
(0)
 Thank you  Helpful

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CFO

Relationship

When we have a physician that doesn’t seem to be operating efficiently in PowerChart Ambulatory, our...

May 2023
||
(0)
 Thank you  Helpful

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CFO

Relationship

We explained our issues to Cerner, and they were apologetic and are now trying to build the...

May 2023
||
(0)
 Thank you  Helpful

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CFO

Loyalty, Relationship, Product

We used to recommend PowerChart Ambulatory to people, but we stopped because the vendor's support...

May 2023
||
(0)
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