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Cerner PowerChart LTC (SNF EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
Nurse
Cerner PowerChart LTC works great and does what it needs to do. It is easy to navigate. I don't have...
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Nurse
I would like Cerner to be timelier with downtime and things like that. We usually get an email the...
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Nurse
We don't know anybody other than Cerner's customer service team. I have never been offered anybody's...
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Nurse
I wish Cerner PowerChart LTC were more like another product that other facilities use. That product...
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Nurse
The MDS is exclusive to Cerner PowerChart LTC and only works in the system. We don't use many other...
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Nurse
There have been a lot of changes to the solution, so I don't know what new things are out there. If...
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Nurse
We have run into issues between demonstration and delivery. The vendor's demonstrations made things...
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Nurse
We would like to integrate Cerner PowerChart LTC with some other systems. Cerner billed Cerner...
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Nurse
As we have implemented more of Cerner's solutions, we have started to become smarter and to ask...
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Nurse
The people on our long-term care team were some of the best people from Cerner that we have had....
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Analyst/Coordinator
Cerner has always been very good about taking what we say and running with it. We have pretty close...
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Analyst/Coordinator
Cerner has a rule of getting support issues solved within a certain number of hours if the issues...
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Analyst/Coordinator
The product looks intimidating at first, but once people start to use it, it is pretty user...
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Manager
Updates in Cerner's software tend to break and create problems on the back end. I don’t think Cerner...
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Manager
The follow-through from Cerner is bad. They seem overworked and understaffed because nobody calls us...
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Manager
Cerner PowerChart LTC is expensive. Cerner talks us into things, and we end up not using the things...
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Manager
Cerner PowerChart LTC does not integrate with any of our other systems. We were told it would, but...
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Manager
Cerner does not hold up to their promises. They don’t understand hospital-based long-term care....
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Manager
We are seeing a vast improvement in the vendor's response time. When we had to get some interfaces...
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Manager
Cerner is evolving the product still. Obviously, there are some opportunities to continue to work on...
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Manager
Cerner has helped us by providing the required feeds. We originally had the interface feeds and...
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Manager
Cerner keeps their promises and is better about that now. They are much more responsive than they...
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Manager
Cerner tries to nickel-and-dime us, but we have accumulated a number of credits for different...
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Manager
Cerner should have more trained and knowledgeable resources engaged during the implementations....
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Manager
There are some unique variables that have to be applied based on our environment and some of our...
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Manager
Cerner is promoting their product for sales. They are obviously trying to gain adoption, but because...
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Manager
With Cerner's forward vision and some of the things they are working on, Cerner is on track to make...
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Manager
Cerner is a big company with a change in senior management and operational processes. Cerner is...
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Manager
I would recommend Cerner's system to a peer or friend with caveats. The product is only going to be...
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Manager
The reporting has been an issue in the past, but it is improving. Everything meets our needs fairly...
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Analyst/Coordinator
Before COVID-19 hit, Cerner was a lot more responsive. They are overwhelmed with all of the...
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Analyst/Coordinator
Cerner PowerChart LTC works well if it is used correctly. It is easy to use and intuitive. When we...
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Analyst/Coordinator
Cerner PowerChart LTC can integrate, but it takes a long time. After the integration is up and...
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Analyst/Coordinator
The biggest gap with Cerner PowerChart LTC is that it doesn't have a treatment administration record...
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Analyst/Coordinator
Cerner is not very responsive if I put in a change request to have a new form added. I have put in a...
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Analyst/Coordinator
We drive the outcomes; Cerner doesn't. Cerner needs to listen more to the clients and less to their...
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Analyst/Coordinator
We don't pay very much for Cerner PowerChart LTC, and that is why we are with them. In that sense,...
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CIO
Cerner is doing a good job of keeping up with regulatory changes, but we never get any stability...
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CIO
We have definitely had to work with Cerner on some growing pains along the way. The solution works...
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CIO
Cerner eventually keeps their promises. Cerner is a larger company, and they take a long time to...
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CIO
We can get training anytime if we pay for it. Cerner trains us on new features, and they don't...
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CIO
Cerner’s support is good. The support team is responsive, and they get back to us on everything. The...
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CIO
The vendor has technical experts who focus on what the product provides. Cerner doesn't only have IT...
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Manager
The system works really well for sites where the long-term care side is in the same building as the...
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Manager
Cerner has worked well with us. They are very quick to respond when we have an issue. We just don't...
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Manager
There is one yearly charge. What Cerner charges is a bit high, and that is why we don't have their...
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Manager
The medications are always an issue with the Cerner system. We are actually giving the patients the...
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Manager
Cerner is trying to fit an acute care product into a long-term care product, and that is not working...
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Manager
In a long-term care environment, we are looking for simplistic ways. The vendor has very limited...
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Manager
There is a little bit of frustration in terms of getting issues resolved in a timely fashion for a...
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Manager
A common theme with Cerner is that they charge for a lot of things. We are trying to rectify issues,...
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Manager
The implementation was fine, but there really is very little ongoing training and documentation from...
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Manager
Others looking to purchase the product really need to talk to customers to get their opinions. I...
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Analyst/Coordinator
I have not had any issues getting support for any problems that arise with the PowerChart system.
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Analyst/Coordinator
The PowerChart solution requires a small learning curve, but it is intuitive and easy to use from an...
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Analyst/Coordinator
Regulatory needs are always met very quickly, and there is nothing in particular that my users are...
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Analyst/Coordinator
I would buy Cerner PowerChart LTC again. The ability for physicians to be able to go right from...
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Analyst/Coordinator
There are times in which Cerner tries to nickel-and-dime us, but we have had such a long...
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Analyst/Coordinator
Cerner was fairly knowledgeable during the go-live, but it did seem that doing anything that was out...
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Analyst/Coordinator
Cerner definitely tries their best even though it is hard to keep up with all the regulations and...
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Analyst/Coordinator
For functionality that requires customization or problem solving, it takes a little bit longer to...
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Analyst/Coordinator
I would highly recommend Cerner PowerChart LTC if someone currently has Cerner's systems. If not, my...
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Manager
The best part of having Cerner PowerChart LTC is having everything in one location, like nursing...
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Manager
My problem with Cerner PowerChart LTC is that patients go from one encounter to another in the same...
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Nurse
Given the opportunity to research some other products, we might have made a different decision....
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Nurse
What would be nice is if Cerner's classes were on our time scale and if they had more classes...
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Nurse
Since we have a fair amount of turnover. When I am training somebody, I have to tell that person...
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Nurse
There are two parts to long-term care. There is the PowerChart part and the care tracker part, and...
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Nurse
If Cerner gets the treatment administration record thing going, then our satisfaction will go up. I...
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Nurse
We are super happy about the integration piece. We can watch our population and see their records...
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Nurse
Cerner works with different organizations in different states where laws and things are different,...
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Nurse
We are pretty integrated. We have some integration between our different solutions. It used to be...
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Nurse
With Cerner, the thing we like the most is the continuum of care. If we send someone to the...
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Nurse
I like how Cerner rolls out things that are new to us. They tell us that something is coming. There...
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Nurse
If we have issues, we have a way to reach out. They also have a phone number that we can call if we...
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Nurse
Cerner is great at being proactive. If they know something is coming from CMS, such as rule changes...
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Director
I came from a facility that used Cerner systems, so it is easy for me to use Cerner PowerChart LTC....
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Director
The only thing missing from Cerner PowerChart LTC is the ability to scan medications. That would...
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CIO
There is definitely no nickel-and-diming with Cerner. I have other vendors that do that, but Cerner...
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CIO
Cerner's product is a very comprehensive EHR, and there is good and bad to that in terms of ease of...
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CIO
Cerner makes sure we meet our interoperability requirements. The biggest benefit we have seen is...
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CIO
We get updates with new technology because we are in the CommunityWorks environment. That is good...
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Director
I like the clinical depth of PowerChart LTC. I like the ability to be able to document clinical...
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Director
We are having some difficulty with reporting and getting the reports we want. Cerner purchased the...
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Director
Cerner is trying to keep their promises, but long-term care is not their forte. That is not where...
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Director
Cerner knows that they have a problem with long-term care. We had an excellent product at one of our...
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Director
Cerner is very helpful when it comes to supporting our integration goals. A big hospital in our area...
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Manager
We have been trying to upgrade to the new software that we are using in PowerChart LTC. We have had...
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Manager
Once we teach ourselves or teach the superuser, PowerChart LTC is easy for the end users. As...
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Manager
Cerner is not proactive. We don't get consistent notifications about upgrades to the PowerChart LTC...
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Manager
PowerChart LTC is lacking some functionality. Right now, we are working on trying to give our nurses...
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Analyst/Coordinator
There are some user failures with PowerChart LTC because it is a very complicated system. There are...
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Manager
When we were going through the transition to PowerChart LTC, our team was great. Our lead was very...
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Analyst/Coordinator
Cerner has done well with upgrades. Things have moved pretty quickly, and they seem to be keeping up...
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Analyst/Coordinator
There are a lot of things that Cerner says they are working on, and those eventually come to...
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Analyst/Coordinator
Cerner listens to us really well. They often take our suggestions or ideas, tweak them, and roll...
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Analyst/Coordinator
There are character limitations in the care plans that I don’t care for. They are limited to 100...
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Analyst/Coordinator
I like that Cerner is starting to integrate enhanced results from CareTracker over to long-term care...
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Analyst/Coordinator
We have to search for documentation, and it isn't streamlined.
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Director
We had a hard time updating the dashboards and scheduling meetings to go over them. We also had a...
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Director
Cerner did a good job of preparing for our payment model change. They were really on top of that.
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Director
The system does well at driving tangible outcomes. We get a lot of information. We have definitely...
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CIO
I don’t recall having to pay additional fees. We use what the system came with and the original...
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CIO
The product does well to support our interoperability goals. We have the whole Cerner suite with a...
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CIO
The current quality of the product is good. We had a steep learning curve, but once we were up and...
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