Cerner PowerChart LTC (SNF EHR)
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Paul Hess
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User Commentary

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Manager

ROI / Cost (care and feeding)

I am not totally happy with Cerner PowerChart LTC, so I would not buy it again. The product is in...

Aug 2022
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Manager

Service and Support

The service people have been a little slow to respond to issues. The support people take quite a...

Aug 2022
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Nurse

Relationship

Unfortunately, one of the Cerner associates that I worked with very closely has moved to a different...

Jun 2022
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Nurse

Relationship

Cerner is innovative and has made leaps and bounds from where they started with long-term care....

Jun 2022
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Nurse

Win/Loss - Why they were selected (by current clients)

We went with Cerner's system because it was a single health record. We had several different systems...

Jun 2022
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Nurse

Functionality and Upgrades

Cerner has a model for documentation that we try to stick with. Sometimes the model doesn't always...

Jun 2022
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Director

Future Outlook

We are looking at something that is strictly for long-term care. Cerner's product is hospital based....

Jun 2022
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Director

ROI / Cost (care and feeding)

Cerner charged for everything. We wanted a scan tool, so we got charged for each scan tool. Any...

Jun 2022
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Director

Implementation and Training

When Cerner came down to implement the system, they had some awesome trainers that worked really...

Jun 2022
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Director

Functionality and Upgrades

Every time the vendor upgrades the system, the upgrade messes up my system and kicks us out of some...

Jun 2022
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Director

Interfacing and Integration

The system doesn't communicate at all with the hospital like it was supposed to. The system sends...

Jun 2022
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Director

Service and Support

The support people are very friendly. They are very helpful when we call them, and we call...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I want Cerner to work more on accessibility and visibility into the inner workings of CareTracker...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

We haven’t had much of a need for improvements or additional functionality that is not already...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

It is expensive to interface Cerner PowerChart LTC with other applications, but it isn't more...

Mar 2022
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Manager

Functionality and Upgrades

I see a benefit to the product. I like the idea that it has an ongoing document that I can pull...

Mar 2022
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Manager

Functionality and Upgrades

There are several things that I would like to see integrated into the system. We escalate those...

Mar 2022
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Manager

Functionality and Upgrades

The system has good bones. Ultimately, it needs some refinement, and the best way to refine it is to...

Mar 2022
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Manager

Interfacing and Integration

Cerner delivers the information we need for training. Cerner does a pretty good job of connecting...

Dec 2021
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Manager

Relationship

I am satisfied with Cerner. We haven't really had any issues. I feel confident that we could get an...

Dec 2021
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Director

Relationship

Cerner does an awesome job of keeping their hosting environment running.

Nov 2021
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Director

Interfacing and Integration

I like that the system is fully integrated with our EHR everywhere in the organization. We can see...

Nov 2021
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Director

Functionality and Upgrades

When Cerner does upgrades, there are generally a lot of problems. It takes a while to shake all the...

Nov 2021
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Manager

Relationship

Cerner has assigned IT specialists and analysts to our area. Those people are our go-between for...

Nov 2021
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Manager

Functionality and Upgrades

Cerner PowerChart LTC is definitely not a favorite of our staff. Cerner has been very diligent and...

Nov 2021
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Manager

Service and Support

Cerner is very responsive. When we have had high escalation tickets or have brought items to their...

Nov 2021
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Manager

Relationship

When we want Cerner to develop something for us, we have to go through that process of getting it...

Nov 2021
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Manager

Lessons Learned

I would advise others to ask questions when they have live demos with Cerner and to be very direct...

Nov 2021
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Nurse

Functionality and Upgrades

Cerner PowerChart LTC works great and does what it needs to do. It is easy to navigate. I don't have...

Oct 2021
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Nurse

Service and Support

I would like Cerner to be timelier with downtime and things like that. We usually get an email the...

Oct 2021
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Nurse

Relationship

We don't know anybody other than Cerner's customer service team. I have never been offered anybody's...

Oct 2021
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Nurse

Functionality and Upgrades

I wish Cerner PowerChart LTC were more like another product that other facilities use. That product...

Oct 2021
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Nurse

Interfacing and Integration

The MDS is exclusive to Cerner PowerChart LTC and only works in the system. We don't use many other...

Oct 2021
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Nurse

Relationship

There have been a lot of changes to the solution, so I don't know what new things are out there. If...

Oct 2021
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Nurse

Technology

We have run into issues between demonstration and delivery. The vendor's demonstrations made things...

Oct 2021
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Nurse

Interfacing and Integration

We would like to integrate Cerner PowerChart LTC with some other systems. Cerner billed Cerner...

Oct 2021
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Nurse

Relationship

As we have implemented more of Cerner's solutions, we have started to become smarter and to ask...

Oct 2021
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Nurse

Relationship

The people on our long-term care team were some of the best people from Cerner that we have had....

Oct 2021
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Analyst/Coordinator

Relationship

Cerner has always been very good about taking what we say and running with it. We have pretty close...

Oct 2021
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Analyst/Coordinator

Service and Support

Cerner has a rule of getting support issues solved within a certain number of hours if the issues...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

The product looks intimidating at first, but once people start to use it, it is pretty user...

Oct 2021
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Manager

Functionality and Upgrades

Updates in Cerner's software tend to break and create problems on the back end. I don’t think Cerner...

Oct 2021
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Manager

Service and Support

The follow-through from Cerner is bad. They seem overworked and understaffed because nobody calls us...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Cerner PowerChart LTC is expensive. Cerner talks us into things, and we end up not using the things...

Oct 2021
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Manager

Interfacing and Integration

Cerner PowerChart LTC does not integrate with any of our other systems. We were told it would, but...

Oct 2021
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Manager

Relationship

Cerner does not hold up to their promises. They don’t understand hospital-based long-term care....

Oct 2021
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