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Cerner PowerChart LTC (SNF EHR) Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
Cerner is doing a good job of keeping up with regulatory changes, but we never get any stability...
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CIO
We have definitely had to work with Cerner on some growing pains along the way. The solution works...
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CIO
Cerner eventually keeps their promises. Cerner is a larger company, and they take a long time to...
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CIO
We can get training anytime if we pay for it. Cerner trains us on new features, and they don't...
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CIO
Cerner’s support is good. The support team is responsive, and they get back to us on everything. The...
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CIO
The vendor has technical experts who focus on what the product provides. Cerner doesn't only have IT...
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Manager
The system works really well for sites where the long-term care side is in the same building as the...
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Manager
Cerner has worked well with us. They are very quick to respond when we have an issue. We just don't...
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Manager
There is one yearly charge. What Cerner charges is a bit high, and that is why we don't have their...
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Manager
The medications are always an issue with the Cerner system. We are actually giving the patients the...
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Manager
Cerner is trying to fit an acute care product into a long-term care product, and that is not working...
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Manager
In a long-term care environment, we are looking for simplistic ways. The vendor has very limited...
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Manager
There is a little bit of frustration in terms of getting issues resolved in a timely fashion for a...
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Manager
A common theme with Cerner is that they charge for a lot of things. We are trying to rectify issues,...
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Manager
The implementation was fine, but there really is very little ongoing training and documentation from...
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Manager
Others looking to purchase the product really need to talk to customers to get their opinions. I...
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Analyst/Coordinator
I have not had any issues getting support for any problems that arise with the PowerChart system.
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Analyst/Coordinator
The PowerChart solution requires a small learning curve, but it is intuitive and easy to use from an...
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Analyst/Coordinator
Regulatory needs are always met very quickly, and there is nothing in particular that my users are...
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Analyst/Coordinator
I would buy Cerner PowerChart LTC again. The ability for physicians to be able to go right from...
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Analyst/Coordinator
There are times in which Cerner tries to nickel-and-dime us, but we have had such a long...
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Analyst/Coordinator
Cerner was fairly knowledgeable during the go-live, but it did seem that doing anything that was out...
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Analyst/Coordinator
Cerner definitely tries their best even though it is hard to keep up with all the regulations and...
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Analyst/Coordinator
For functionality that requires customization or problem solving, it takes a little bit longer to...
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Analyst/Coordinator
I would highly recommend Cerner PowerChart LTC if someone currently has Cerner's systems. If not, my...
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Manager
The best part of having Cerner PowerChart LTC is having everything in one location, like nursing...
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Manager
My problem with Cerner PowerChart LTC is that patients go from one encounter to another in the same...
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Nurse
Given the opportunity to research some other products, we might have made a different decision....
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Nurse
What would be nice is if Cerner's classes were on our time scale and if they had more classes...
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Nurse
Since we have a fair amount of turnover. When I am training somebody, I have to tell that person...
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Nurse
There are two parts to long-term care. There is the PowerChart part and the care tracker part, and...
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Nurse
If Cerner gets the treatment administration record thing going, then our satisfaction will go up. I...
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Nurse
We are super happy about the integration piece. We can watch our population and see their records...
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Nurse
Cerner works with different organizations in different states where laws and things are different,...
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Nurse
We are pretty integrated. We have some integration between our different solutions. It used to be...
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Nurse
With Cerner, the thing we like the most is the continuum of care. If we send someone to the...
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Nurse
I like how Cerner rolls out things that are new to us. They tell us that something is coming. There...
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Nurse
If we have issues, we have a way to reach out. They also have a phone number that we can call if we...
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Nurse
Cerner is great at being proactive. If they know something is coming from CMS, such as rule changes...
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Director
I came from a facility that used Cerner systems, so it is easy for me to use Cerner PowerChart LTC....
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Director
The only thing missing from Cerner PowerChart LTC is the ability to scan medications. That would...
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CIO
There is definitely no nickel-and-diming with Cerner. I have other vendors that do that, but Cerner...
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CIO
Cerner's product is a very comprehensive EHR, and there is good and bad to that in terms of ease of...
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CIO
Cerner makes sure we meet our interoperability requirements. The biggest benefit we have seen is...
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CIO
We get updates with new technology because we are in the CommunityWorks environment. That is good...
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Director
I like the clinical depth of PowerChart LTC. I like the ability to be able to document clinical...
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Director
We are having some difficulty with reporting and getting the reports we want. Cerner purchased the...
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Director
Cerner is trying to keep their promises, but long-term care is not their forte. That is not where...
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Director
Cerner knows that they have a problem with long-term care. We had an excellent product at one of our...
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Director
Cerner is very helpful when it comes to supporting our integration goals. A big hospital in our area...
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Manager
We have been trying to upgrade to the new software that we are using in PowerChart LTC. We have had...
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Manager
Once we teach ourselves or teach the superuser, PowerChart LTC is easy for the end users. As...
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Manager
Cerner is not proactive. We don't get consistent notifications about upgrades to the PowerChart LTC...
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Manager
PowerChart LTC is lacking some functionality. Right now, we are working on trying to give our nurses...
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Analyst/Coordinator
There are some user failures with PowerChart LTC because it is a very complicated system. There are...
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Manager
When we were going through the transition to PowerChart LTC, our team was great. Our lead was very...
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Analyst/Coordinator
Cerner has done well with upgrades. Things have moved pretty quickly, and they seem to be keeping up...
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Analyst/Coordinator
There are a lot of things that Cerner says they are working on, and those eventually come to...
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Analyst/Coordinator
Cerner listens to us really well. They often take our suggestions or ideas, tweak them, and roll...
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Analyst/Coordinator
There are character limitations in the care plans that I don’t care for. They are limited to 100...
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Analyst/Coordinator
I like that Cerner is starting to integrate enhanced results from CareTracker over to long-term care...
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Analyst/Coordinator
We have to search for documentation, and it isn't streamlined.
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Director
We had a hard time updating the dashboards and scheduling meetings to go over them. We also had a...
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Director
Cerner did a good job of preparing for our payment model change. They were really on top of that.
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Director
The system does well at driving tangible outcomes. We get a lot of information. We have definitely...
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CIO
I don’t recall having to pay additional fees. We use what the system came with and the original...
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CIO
The product does well to support our interoperability goals. We have the whole Cerner suite with a...
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CIO
The current quality of the product is good. We had a steep learning curve, but once we were up and...
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Analyst/Coordinator
Cerner’s technology would work for us if we got adequate training. Being able to find information on...
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Analyst/Coordinator
We have to repeatedly explain what our population is every time we get somebody new working with us....
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Analyst/Coordinator
One of my biggest areas of dissatisfaction with Cerner is with the online resources for how to do...
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CMIO
Cerner’s price is expensive. Cerner’s executive involvement consists of a regular call with our...
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CMIO
The product’s functionality is good. One of the big advantages of using PowerChart LTC is the...
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CMIO
The one thing that sticks out as not being seamless with PowerChart LTC is the pharmacy part. The...
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CMIO
We had Cerner expansions after our first installation. We haven’t used implementation services from...
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CIO
One reason we chose Cerner was that we felt that they were a company that was going to be around and...
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CIO
We have had some challenges. In the beginning, Cerner was largely focused on acute care. So the...
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CIO
There are a few things that Cerner needs to do to get the system to where we need it to be for our...
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Director
In my understanding, the reason that we got Cerner was that our hospitals and clinic already use...
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Director
The Cerner software had a bit of a learning curve for those of us who had used other long-term care...
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Director
Every product has bugs, but PowerChart LTC is actually a good product for those who know how it...
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Director
Cerner has been really great throughout COVID-19. They have been asking us what things we have...
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CIO
Whenever there are regulatory changes or something like that, Cerner definitely gets them done and...
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CIO
We would like PowerChart LTC to be part of our long-term plans. It was a strategic investment, and...
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CIO
Knowing what I know now, if I could go back, I would not buy PowerChart LTC. There are good pieces...
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CIO
Cerner keeps their promises. I can’t say that they don’t. One of the things that we needed was a...
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CIO
Cerner’s charging has been fine. Everything that has gone on so far has been pretty good. As we have...
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Director
My recommendation for new users of PowerChart LTC is to make sure that staff are well trained and...
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Manager
There has been a great amount of information coming from Cerner in the last year in terms of...
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Manager
The LTC side differs from the acute care side. The regulations are different, and it can be tricky...
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Manager
Our LTC sites often have a nursing assignment. They might have upward of three dozen patients for...
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Manager
Especially in the course of the last several months, Cerner has been on the ball with long-term care...
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Manager
We have some web support that we can call on, but we don’t necessarily do phone support with Cerner....
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Analyst/Coordinator
It seems like there have been a lot of changes lately, and it is hard to keep up with them. I am...
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Analyst/Coordinator
Cerner could make the system easier to use by not changing it all the time. The system may work for...
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Analyst/Coordinator
PowerChart LTC works well when we keep up with it. I have been using it long enough that I know some...
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Analyst/Coordinator
When I call for support, it is usually because something isn’t working right at all. I get something...
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Manager
The vendor does avoid charging for every little thing. It is not like we get an invoice for everything....
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Manager
Knowing some of the history with the implementation of the product, I would rate it on the lower...
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Manager
The product is fully integrated with our health system’s EMR, and the product is of good quality....
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Manager
Cerner makes a good effort to deliver new technology. We are the drawback since that technology is...
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Manager
The vendor executives on the continuing care side were pretty engaged with us. We drive most of the...
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Manager
The most recent challenge we ran into was around audits, and part of that was due to COVID-19 and...
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Manager
We had issues around care plans, and the inability to assign responsibility for a particular area of...
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Manager
Cerner develops things and works with us to develop regulatory components. A lot of the...
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Manager
Cerner is not part of our long-term plans. We are in the process of moving away from their product....
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Manager
If the system were a standalone product, I don’t think we would accomplish what we are trying to do....
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Manager
The vendor has kept their promises for the most part. There are some exceptions, like with the...
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Manager
I don’t know that I would recommend the vendor. My recommendation would be contingent on who the...
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Manager
The experience with the system is relatively good. Our providers use it to enter orders and meds. We...
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Manager
We knew that the long-term care product was a fairly new addition to the Cerner line when we bought...
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Manager
The biggest strength of the long-term care system is the fact that the solution can be made to...
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Manager
The biggest challenge with the long-term care solution and the other Cerner solution we use is that...
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Manager
The product helps us offer a service that we have to provide our patient populations. Given the huge...
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Manager
I think Cerner tries to nickel-and-dime us whenever and wherever they can. That is a continual...
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Manager
If I were to recommend the product to a friend that I wanted to keep, I would tell that person that...
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Manager
One long-term problem with customization is that the ownership falls outside of the vendor's model,...
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