Cerner PowerChart (LTC)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Nurse

Functionality and Upgrades

We have been waiting for a medication administration record but for treatments. We were told that...

Nov 2022
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Nurse

Interfacing and Integration

I like CareTracker. I wish there were more integration between CareTracker and this system. We spend...

Nov 2022
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Nurse

Other Observations & Comments

If someone has a Cerner site, then they should absolutely buy this product. If someone does not have...

Nov 2022
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Nurse

Interfacing and Integration

I like that the system integrates with our acute care and ambulatory sides. I also like that it...

Nov 2022
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Analyst/Coordinator

Service and Support

We definitely have the propensity to escalate, and the vendor escalates things moderately well at...

Nov 2022
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Director

Functionality and Upgrades

I would not buy the product again because it was never set up for long-term care. It was set up for...

Oct 2022
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Director

Functionality and Upgrades

Cerner created changes and had a very difficult time finding solutions for us, and that caused a lot...

Oct 2022
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Director

Functionality and Upgrades

Cerner didn't know what they were doing when they came into long-term care. They didn't come to us...

Oct 2022
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Director

Functionality and Upgrades

The reason we went with the product was that Cerner told us there was an alert system to tell us...

Oct 2022
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Director

Relationship

I don't think there is any executive-level involvement from Cerner. We get thrown around to...

Oct 2022
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Director

ROI / Cost (care and feeding)

We haven’t received our money’s worth because the investment that we put into the system was nothing...

Oct 2022
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Director

Other Observations & Comments

The product is usable. We can write notes and give medications, but it is not a great system.

Oct 2022
||
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Director

Functionality and Upgrades

The vendor updates things often, but keeping track of the updates is a full-time job because so many...

Oct 2022
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Director

Service and Support

Getting solutions from Cerner’s support team takes a lot longer than it should. At one point, things...

Oct 2022
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Manager

Lessons Learned

The product meets some of our needs. It can do about half of the things that we want it to. Cerner...

Oct 2022
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Manager

Other Observations & Comments

The support that the vendor has shown us has never really gone anywhere. We had one support person...

Oct 2022
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Manager

Functionality and Upgrades

We aren't happy with Cerner's product. The biggest complaint that we receive from our providers...

Oct 2022
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Manager

ROI / Cost (care and feeding)

I am not totally happy with Cerner PowerChart LTC, so I would not buy it again. The product is in...

Aug 2022
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Manager

Service and Support

The service people have been a little slow to respond to issues. The support people take quite a...

Aug 2022
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Nurse

Relationship

Unfortunately, one of the Cerner associates that I worked with very closely has moved to a different...

Jun 2022
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Nurse

Relationship

Cerner is innovative and has made leaps and bounds from where they started with long-term care....

Jun 2022
||
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Nurse

Win/Loss - Why they were selected (by current clients)

We went with Cerner's system because it was a single health record. We had several different systems...

Jun 2022
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Nurse

Functionality and Upgrades

Cerner has a model for documentation that we try to stick with. Sometimes the model doesn't always...

Jun 2022
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Director

Future Outlook

We are looking at something that is strictly for long-term care. Cerner's product is hospital based....

Jun 2022
||
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Director

ROI / Cost (care and feeding)

Cerner charged for everything. We wanted a scan tool, so we got charged for each scan tool. Any...

Jun 2022
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Director

Implementation and Training

When Cerner came down to implement the system, they had some awesome trainers that worked really...

Jun 2022
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Director

Functionality and Upgrades

Every time the vendor upgrades the system, the upgrade messes up my system and kicks us out of some...

Jun 2022
||
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Director

Interfacing and Integration

The system doesn't communicate at all with the hospital like it was supposed to. The system sends...

Jun 2022
||
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Director

Service and Support

The support people are very friendly. They are very helpful when we call them, and we call...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I want Cerner to work more on accessibility and visibility into the inner workings of CareTracker...

Jun 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We haven’t had much of a need for improvements or additional functionality that is not already...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

PowerChart LTC has been pretty easy to configure, especially considering the way that we bill...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We have taken some code upgrades since we have gone live with PowerChart LTC, and we definitely...

Jun 2022
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Analyst/Coordinator

Service and Support

At times, Cerner's initial first-tier support people could be more knowledgeable in their specific...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

It is expensive to interface Cerner PowerChart LTC with other applications, but it isn't more...

Mar 2022
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Manager

Functionality and Upgrades

I see a benefit to the product. I like the idea that it has an ongoing document that I can pull...

Mar 2022
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Manager

Functionality and Upgrades

There are several things that I would like to see integrated into the system. We escalate those...

Mar 2022
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Manager

Functionality and Upgrades

The system has good bones. Ultimately, it needs some refinement, and the best way to refine it is to...

Mar 2022
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Manager

Interfacing and Integration

Cerner delivers the information we need for training. Cerner does a pretty good job of connecting...

Dec 2021
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Manager

Relationship

I am satisfied with Cerner. We haven't really had any issues. I feel confident that we could get an...

Dec 2021
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