Cerner RevWorks Ambulatory Services Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 4:34:58 AM and Model.EvProductId = 54520

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User Commentary

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Analyst/Coordinator

Future Outlook

If I ruled the world, I wouldn't buy Cerner again for any health system.

Mar 2020
 Helpful

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Analyst/Coordinator

Tools and Methodology

I recently found out that things were changed in our last upgrade. Cerner didn't disclose those...

Mar 2020
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Analyst/Coordinator

Project Results

There is no training from Cerner. I feel like Cerner is always selling their products.

Mar 2020
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Analyst/Coordinator

Project Results

Cerner is okay with integration and playing nice with other systems.

Mar 2020
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Director

Tools and Methodology

Cerner’s software is just too old. Cerner may have better software, but the software that we...

Dec 2019
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Director

Tools and Methodology

In the many years we have been with Cerner, they have changed their billing entity multiple times...

Dec 2019
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Director

Project Results

We used to have our billing done locally with a different software piece. Our A/R days have more...

Dec 2019
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Analyst/Coordinator

Future Outlook

Over the past few years, we have been looking to update our EMR and revenue cycle system. We will...

Dec 2019
 Helpful

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Analyst/Coordinator

Tools and Methodology

We thought things would work a certain way. I understand that nothing can be 100% guaranteed, but...

Dec 2019
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Analyst/Coordinator

ROI and Cost

The vendor can charge for every little thing. Currently, we are having some issues with that. We...

Dec 2019
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Analyst/Coordinator

Tools and Methodology

We were told the solution could do one thing, but when we really got down into it and started using...

Dec 2019
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Analyst/Coordinator

People and Knowledge

We had some really helpful people at the beginning of the build and during the training process who...

Dec 2019
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Analyst/Coordinator

Tools and Methodology

There were some things that we were promised the solution would do that it doesn’t do. We were in a...

Dec 2019
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Analyst/Coordinator

People and Knowledge

The technical support people are pretty good about getting back to us and can follow through for the...

Dec 2019
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Analyst/Coordinator

Other Observations

I haven’t talked to anybody on the executive side in years. We are just now starting to get a good...

Dec 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

At the very beginning, the solution sounded great, and the sales team made it seem like the solution...

Dec 2019
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Analyst/Coordinator

Relationship

Several years ago, Cerner outsourced the billing to a third-party vendor. The handoff wasn't great....

May 2019
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Analyst/Coordinator

Tools and Methodology

When we did the initial build, we were able to move over our patient accounts from our previous...

May 2019
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Analyst/Coordinator

ROI and Cost

Cerner has a set price every month for a certain number of claims. We pay a minimum. If we go over,...

May 2019
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Director

Relationship

We are still finding an issue with the statements, and getting clarity on those is very tough. We...

Apr 2019
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Director

Relationship

The subcontractor is definitely the main factor in us leaving Cerner's services. From what I...

Apr 2019
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Director

Lessons Learned

If providers are using Cerner's RCM services, those providers need to carefully examine their...

Apr 2019
 Helpful

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Director

Relationship

We have patients who have one insurance company and then Medicare as secondary insurance. Even...

Apr 2019
 Helpful

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Director

Tools and Methodology

We have run into some issues with Cerner, particularly on the RCM side. The main reason for those...

Apr 2019
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Director

Tools and Methodology

There is no transparency with Cerner's billing. They have two parts to the billing. They have the...

Apr 2019
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Director

Tools and Methodology

I wouldn't buy Cerner's revenue cycle services again. The system literally looks like it is from the...

Apr 2019
 Helpful

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Manager

Relationship

We receive little to no communication or follow-up from Cerner. Our Cerner representative never...

Apr 2019
 Helpful

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Manager

Relationship

Our representative at Cerner has changed several times. We aren't told about changes until long...

Apr 2019
 Helpful

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Manager

Tools and Methodology

My only complaint about Cerner is that I have repeatedly complained about the problems with United...

Apr 2019
 Helpful

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Manager

Tools and Methodology

Our performance complaints are with the billing and accounts receivable contract we have with...

Apr 2019
 Helpful

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Manager

Tools and Methodology

Cerner's system for aged A/R reporting is poor. Cerner is also very bad at communicating. I would...

Apr 2019
 Helpful

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Manager

Tools and Methodology

United Medical uses a portal system to communicate with me. Items on the portal are left undone for...

Apr 2019
 Helpful

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Manager

Tools and Methodology

Faxes we send to our contact at United Medical are left unanswered. We have to resend faxes every...

Apr 2019
 Helpful

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Analyst/Coordinator

Tools and Methodology

Cerner has done a much better job for us this year. The physicians may have a different opinion, but...

Jan 2019
 Helpful

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Manager

People and Knowledge

Cerner's tool is working okay for us, but our account manager is fairly new. That makes things...

Jan 2019
 Helpful

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Manager

Tools and Methodology

Claims sometimes get held up without our knowledge. Cerner can't always tell us right away where a...

Jan 2019
 Helpful

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Manager

Future Outlook

We decided to switch billing systems because we have not been pleased with Cerner. We have a small...

Jan 2019
 Helpful

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Manager

Tools and Methodology

Cerner’s service has been working well for us. The best part about the service is how easy it is for...

Jan 2019
 Helpful

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Manager

Other Observations

If I could change anything, I would love to get denials from Cerner more quickly so that we can turn...

Jan 2019
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Analyst/Coordinator

Other Observations

Cerner has been a little more responsive to service requests, but their responsiveness depends on...

Jan 2019
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Analyst/Coordinator

People and Knowledge

Cerner’s staffing isn’t consistent. We talk to someone new every time, and the roles seem to switch...

Jan 2019
 Helpful

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Manager

Project Results

We have worked with Cerner for several years, and we have never felt that they have been a good fit...

Jan 2019
 Helpful

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Director

Relationship

There is no executive involvement from Cerner. I never talk with anyone on the executive side.

Jan 2019
 Helpful

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Director

Other Observations

Cerner’s staff members come and go. They do better over time, but then they are replaced by new people....

Jan 2019
 Helpful

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Director

Project Results

I wouldn’t use this service from Cerner again because of the system that we purchased. The system is...

Jan 2019
 Helpful

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Manager

People and Knowledge

Cerner has a lot of turnover with their service people.

Nov 2018
 Helpful

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Manager

People and Knowledge

Our state requires that physicians verify patient narcotics usage through an electronic system. That...

Nov 2018
 Helpful

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Manager

Project Results

We chose to use Cerner’s services because our billing manager retired and told us we needed a...

Nov 2018
 Helpful

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Manager

Project Results

We were not happy with Cerner's services. We are still under contract with them, but we are choosing...

Oct 2018
 Helpful

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Manager

Project Results

Cerner was constantly late on things. More often than not, we were unable to meet deadlines....

Oct 2018
 Helpful

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Manager

Tools and Methodology

Nothing ever seemed super updated. Whenever Cerner had to rebill a claim, the process was more...

Oct 2018
 Helpful

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Manager

ROI and Cost

There were always miscommunications of some kind with Cerner. Those miscommunications led to claims...

Oct 2018
 Helpful

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Manager

People and Knowledge

We have one person who we are supposed to contact at Cerner, but we sometimes can’t get through to...

Oct 2018
 Helpful

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Manager

Tools and Methodology

We use Cerner's services through a subcontractor. We don't use every aspect of Cerner's system, and...

Apr 2018
 Helpful

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Manager

Tools and Methodology

It is difficult to audit our Cerner subcontractor. We have plenty of anecdotal evidence that the...

Apr 2018
 Helpful

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Manager

Project Results

We had a lot of problems when we outsourced our revenue cycle to Cerner. Any work that went over 90...

Apr 2018
 Helpful

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Manager

Future Outlook

We will use Cerner's services for the foreseeable future. Our owner wants us to use a local vendor...

Apr 2018
 Helpful

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Manager

People and Knowledge

The Cerner people who provide our services have very basic expertise. We haven't talked to Cerner in...

Apr 2018
 Helpful

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Manager

Relationship

The executive involvement from Cerner hasn't been bad. Their people operate in a tough environment,...

Apr 2018
 Helpful

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Director

ROI and Cost

We pay a monthly rate, but Cerner has added extra charges for patient statements and other things on...

Dec 2017
 Helpful

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