Cerner RevWorks Revenue Cycle Outsourcing Comments

 

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CFO

Tools and Methodology

My concern is that with the recent acquisition, the EBO has been moved one step further away from...

Jun 2020
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CFO

Other Observations

Cerner does some back-end collection work, and they take selected payers. Cerner takes...

Jun 2020
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CFO

Tools and Methodology

There were a few things that we were able to do when we engaged Cerner. We did see some cleanup and...

Jun 2020
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CFO

Tools and Methodology

I am not sure that we got a good, clean handoff in terms of processes and standard operating...

Jun 2020
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CFO

Tools and Methodology

Over the last few months, I have seen a significant increase in the aged categories. The number of...

Jun 2020
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CFO

ROI and Cost

Cerner doesn’t charge for every little thing. Cerner has given us some discounts.

Jun 2020
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CFO

Relationship

The executive assigned to my account recently changed, and I got a new person, so I will have to see...

Jun 2020
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Manager

People and Knowledge

What we like about Cerner is that we have great local liaisons. They are close to us and willing to...

Apr 2020
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Manager

Tools and Methodology

I don't care for the reporting in the Cerner system. It is extremely difficult to get what I would...

Apr 2020
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Manager

People and Knowledge

Cerner has a lot of staff turnover. The old staff members don't transfer knowledge to the new staff...

Apr 2020
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Manager

Relationship

Cerner did some restructuring at the VP level. I expect a little more attention from the executives....

Apr 2020
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VP/Other Executive

People and Knowledge

We have great local liaisons. They are great simply because they are here. They are willing to come...

Mar 2020
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VP/Other Executive

Tools and Methodology

I want Cerner to improve their reporting. Getting basic reporting is very difficult.

Mar 2020
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VP/Other Executive

Tools and Methodology

Cerner’s refund process is lacking. It is definitely difficult to do refunds. The process is...

Mar 2020
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VP/Other Executive

People and Knowledge

Cerner has a lot of staff turnover, and the knowledge transfer is not there from the old staff...

Mar 2020
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VP/Other Executive

Project Results

When I think about revenue cycle from start to finish, I think that every aspect of the revenue...

Mar 2020
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VP/Other Executive

Tools and Methodology

I know there are pros and cons, but Cerner has shot themselves in the foot by allowing so much customization....

Feb 2020
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VP/Other Executive

ROI and Cost

We have tried very hard to be open and work together with Cerner. I am not happy with the way the...

Feb 2020
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VP/Other Executive

Relationship

The relationship between Cerner and another vendor of ours could use some work. Cerner is working to...

Feb 2020
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VP/Other Executive

People and Knowledge

The problems I saw were more of a lack of human expertise than problems with Cerner’s products....

Feb 2020
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VP/Other Executive

Relationship

My representative is phenomenal and truly amazing. We have had a very refreshing and positive...

Feb 2020
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VP/Other Executive

ROI and Cost

If the decision were up to me, I would definitely purchase Cerner's services again. That decision...

Feb 2020
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VP/Other Executive

Other Observations

We have to have strong vendor management no matter who our vendor partner is, and that isn't unique...

Feb 2020
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VP/Other Executive

Relationship

We give the vendor a high rating for executive involvement. They have been very engaged. RevWorks is...

Feb 2020
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VP/Other Executive

Tools and Methodology

The vendor outsources some of their work. From a training perspective, we have had a slow start. But...

Feb 2020
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VP/Other Executive

Relationship

Cerner is absolutely motivated to do things well, help drive metrics, and make changes in how we do...

Feb 2020
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Director

Other Observations

Cerner is good at getting the resources to really start processing claims. Some of Cerner's issues...

Nov 2019
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Director

Relationship

Now is when we should start working out a lot of the kinks. We have beat Cerner over the head a...

Nov 2019
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Director

Tools and Methodology

Cerner could probably improve just by communicating better. My biggest frustration is not knowing...

Nov 2019
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Director

Sales and Contracting

I would say that Cerner avoids nickel-and-diming the majority of the time. We had a couple of issues...

Nov 2019
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CEO/President

Future Outlook

We will be leaving Cerner. We are starting to interview other groups and will begin the process of transitioning....

Nov 2019
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CEO/President

People and Knowledge

We changed from one group to another group. I haven't worked with the new group very much, but from...

Nov 2019
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CEO/President

Relationship

Cerner's executives are not involved unless we push them to be involved.

Nov 2019
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CEO/President

Tools and Methodology

Cerner is not looking at the long-term game. They focus only on current crises instead of looking...

Nov 2019
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CEO/President

Project Results

Initially, we did all our business office functions internally, but it became very difficult to...

Nov 2019
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CEO/President

Project Results

Cerner is supposed to house and manage everything remotely, but we actually have to have a full-time...

Nov 2019
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Manager

Relationship

We never hear from Cerner directly. We have never been checked on by a representative unless I have...

Oct 2019
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Manager

Relationship

Cerner uses a third-party billing company, and we get a new representative who handles all of our...

Oct 2019
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Manager

Relationship

There is no relationship. We basically just pay Cerner. They don’t do anything managerial.

Oct 2019
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VP/Other Executive

Tools and Methodology

The work items make it easy to track any issues with accounts. Cerner is always coming out with new...

Oct 2019
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VP/Other Executive

Tools and Methodology

There are always improvements to be made. Cerner rolls out more functionality each month for the...

Oct 2019
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CFO

People and Knowledge

A big selling point for us with Cerner's service was that we assumed the best team to use a Cerner...

Aug 2019
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CFO

People and Knowledge

Cerner's staff members are inexperienced and don't have good leadership to help them prioritize what...

Aug 2019
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CFO

People and Knowledge

Cerner sold their services to a lot of people, and that was a problem because Cerner had to hire a...

Aug 2019
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CFO

Tools and Methodology

If we had to do things all over again and knew what we know now, we would not choose Cerner.

Aug 2019
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CFO

Project Results

Cerner was not able to deliver in a timely manner some of the resources they promised us in the...

Aug 2019
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CFO

Relationship

I interact regularly with Cerner executives, but they got involved way too late. We already had big...

Aug 2019
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CFO

ROI and Cost

At the time we contracted with the company, we got what we believed was a pretty low rate. We...

Aug 2019
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VP/Other Executive

Relationship

Cerner does exceedingly well. They are responsive, and they are quick to change reports and provide...

Aug 2019
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VP/Other Executive

Tools and Methodology

Cerner's implementation strategy is painful at best. They have had transitions with their team...

Aug 2019
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VP/Other Executive

Tools and Methodology

Cerner could improve things by looking at the timelines. They are going to damage themselves. Some...

Aug 2019
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VP/Other Executive

Tools and Methodology

Cerner presents a solid front that falls apart in the execution. There is a disconnect between how...

Apr 2019
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VP/Other Executive

ROI and Cost

I don’t feel like Cerner nickel-and-dimes me.

Apr 2019
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VP/Other Executive

Project Results

We haven’t been very happy with Cerner. What we identified as goals were our cost and performance....

Apr 2019
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VP/Other Executive

Project Results

We expect the age of the accounts to be lower, and we expect the collection percentage against the...

Apr 2019
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VP/Other Executive

Relationship

We have really struggled with our partnership with Cerner. We have a strong partnership with them,...

Apr 2019
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VP/Other Executive

Project Results

Cerner talks a good game. They just have a tough time delivering. We didn't get any reports from...

Apr 2019
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Manager

Relationship

Cerner should get somebody to come down here and meet with us face-to-face maybe once every two years....

Mar 2019
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Manager

Relationship

Cerner can improve by not being so corporate and by servicing their clients individually. Cerner...

Mar 2019
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Manager

Relationship

We can never get in touch with Cerner’s executives. Even when we want to get an executive involved,...

Mar 2019
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Manager

ROI and Cost

We have had to hire three or four different people to do the work that Cerner is supposed to be doing....

Mar 2019
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Manager

ROI and Cost

It is crucial for me to know how to run reports to get the information that the doctors and I need....

Mar 2019
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Manager

People and Knowledge

We probably wouldn’t buy Cerner's services again if we could avoid it. Considering that Cerner is a...

Mar 2019
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Manager

Tools and Methodology

Cerner could improve our financial outcomes by doing things in a timely fashion. They could give me...

Mar 2019
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CFO

Other Observations

Cerner is an IT company, and they should focus on their core business. They shouldn't try to expand...

Feb 2019
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CFO

Relationship

I would like to see more visibility from Cerner's executives. I would like them to be proactive...

Feb 2019
 Helpful

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CFO

ROI and Cost

Cerner doesn't consistently nickel-and-dime us, but there have been times when we felt like we...

Feb 2019
 Helpful

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CFO

People and Knowledge

We see positive things happening with Cerner, but we have seen a lot of turnover with the people we...

Feb 2019
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CFO

Project Results

We have had issues with Cerner's services. In one situation, there were a lot of things that didn't...

Feb 2019
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CFO

Lessons Learned

Cerner does do a better job than we did when we were insourcing, but that is largely because we...

Feb 2019
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VP/Other Executive

People and Knowledge

Cerner is the worst company I have ever seen. They truly lack competence in doing billing,...

Apr 2018
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VP/Other Executive

Project Results

The number of compliance issues that we had during this engagement was astronomical. Cerner didn't...

Apr 2018
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Director

Project Results

When we first engaged with Cerner, they did an excellent job, and that is why we went back to them....

Apr 2018
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Director

Project Results

Knowing what I know now, I would probably not choose to outsource our billing. It didn’t do us any...

Apr 2018
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Physician

ROI and Cost

Cerner's CEO isn't very helpful. Cerner charges us for every little thing, and they nickel-and-dime...

Jan 2018
 Helpful

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Physician

Other Observations

We have moved to Cerner's billing system, so we no longer do billing, and they send out the...

Jan 2018
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VP/Other Executive

Project Results

We had a much better experience with Cerner this past year. We saw a dramatic improvement in their...

Jan 2018
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VP/Other Executive

Project Results

Cerner has made a real improvement to our collection rate, which is something we are focused on....

Jan 2018
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VP/Other Executive

Relationship

Cerner has a new executive for their revenue cycle side, and that person is doing a great job. The...

Jan 2018
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VP/Other Executive

Tools and Methodology

Cerner's revenue cycle tool hasn't changed much from when we started using their services. We have...

Jan 2018
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Manager

Other Observations

We have remote hosting through Cerner for almost everything. A lot of our physician data is at the...

Nov 2017
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Manager

Other Observations

Many of our employees have experience working at Cerner. Although our data is remotely hosted, we...

Nov 2017
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Manager

Tools and Methodology

We automatically send charge transactions for every radiology exam that is performed. The...

Nov 2017
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Manager

Tools and Methodology

Our go-live was extremely painful. We had delays, and things would sometimes sit for hours and not...

Nov 2017
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Manager

Tools and Methodology

Our facility was the last of our organization to implement the product. However, the other...

Nov 2017
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Manager

Other Observations

We have a lot of patients who have large numbers of charges on their bills, but Cerner can't handle...

Nov 2017
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CIO

Project Results

I think our relationship with Cerner needs attention and focus on our end and on Cerner's end. We...

Nov 2017