Cerner Video Visits
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

There are a few functions that would be a little helpful to have, such as a chat feature. I believe...

Mar 2022
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Analyst/Coordinator

We live in a multitenant environment where other hospitals share some of our computing processes. So...

Jan 2022
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Analyst/Coordinator

Everything is expensive, but the system is fairly reasonable. Cerner wanted to release the system...

Jan 2022
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VP/Other Executive

At the beginning of the COVID-19 pandemic, CMS said that we could use anything for telehealth, and...

Dec 2021
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VP/Other Executive

The thing that our providers would most like to see added to Cerner Video Visits is the ability for...

Dec 2021
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VP/Other Executive

Cerner Video Visits is easy for nurses, providers, and patients to initiate. Users just have to hit...

Dec 2021
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VP/Other Executive

Occasionally, we have a bandwidth issue with the system where we can't get a good connection. We...

Dec 2021
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Analyst/Coordinator

We were able to set up the system super quickly. It is very provider friendly, but it could use some...

Nov 2021
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Analyst/Coordinator

Providers wish there were more improvements from Cerner, such as dialogue boxes. They wish there...

Nov 2021
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Analyst/Coordinator

We had an 800 number through which we reached the vendor, but now we have someone that we can reach...

Nov 2021
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Director

Cerner Video Visits was so user friendly. We really didn't have to do any training. The system just...

Nov 2021
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VP/Other Executive

A provider trying to use the system for a video visit said the system kept freezing. They finally...

Nov 2021
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VP/Other Executive

The vendor does not keep their promises. Cerner creates the typical scenario of showing all the...

Nov 2021
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VP/Other Executive

When we schedule an appointment, we use our Cerner PM system. We use a certain appointment type for...

Nov 2021
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CMIO

I have recommended that others use Amazon Web Services (AWS) technology. Cerner has sort of messed...

Oct 2021
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CMIO

No vendor keeps all of their promises, but Cerner has actually delivered on some of theirs with...

Oct 2021
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CMIO

Cerner Video Visits is one of Cerner's most seamless solutions. We haven't needed any support for it...

Oct 2021
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Nurse

At the beginning of the COVID-19 pandemic, Cerner was really pressed about setting up the solution,...

Aug 2021
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Nurse

The first thing that Cerner could improve on would be divorcing the solution from needing the...

Aug 2021
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Nurse

Cerner could be more proactive about communicating with us about their new features, availability,...

Aug 2021
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Nurse

The only thing that the solution does well is making things visible to providers when users schedule...

Aug 2021
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CIO

We are a little dissatisfied. We have had a lot of performance problems with Cerner Video Visits....

Jul 2021
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CIO

There have been no additional fees. Cerner actually gave Cerner Video Visits to any customers that...

Jul 2021
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CIO

Cerner's support is very reactive to the point where even if an issue is known and being talked...

Jul 2021
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Manager

We don’t use Cerner Video Visits much anymore. People found another system to be much easier to use....

Jun 2021
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Manager

We will get weird error messages when we try to open Cerner Video Visits, and Cerner just tells us...

Jun 2021
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Manager

Cerner Video Visits was hard for a lot of our patients to get used to. It is not super intuitive.

Jun 2021
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Manager

The training was really good. Cerner was really thorough. They showed us everything they tested....

Jun 2021
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CIO

We haven't needed a lot of support because the product has been pretty successful. Cerner has...

Jun 2021
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CIO

We would like to add things, and I know that Cerner is bringing up some of those things, such as...

Jun 2021
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CIO

Cerner Video Visits has been huge and has helped us through COVID-19. The system has worked...

Jun 2021
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CIO

Cerner Video Visits is completely integrated. The system has been pretty flawless.

Jun 2021
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CIO

Patients have been quite successful with Cerner Video Visits. The system is simple. The biggest...

Jun 2021
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