Cerner Video Visits
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
There are a few functions that would be a little helpful to have, such as a chat feature. I believe...
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We live in a multitenant environment where other hospitals share some of our computing processes. So...
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Everything is expensive, but the system is fairly reasonable. Cerner wanted to release the system...
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At the beginning of the COVID-19 pandemic, CMS said that we could use anything for telehealth, and...
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The thing that our providers would most like to see added to Cerner Video Visits is the ability for...
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Cerner Video Visits is easy for nurses, providers, and patients to initiate. Users just have to hit...
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Occasionally, we have a bandwidth issue with the system where we can't get a good connection. We...
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We were able to set up the system super quickly. It is very provider friendly, but it could use some...
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Providers wish there were more improvements from Cerner, such as dialogue boxes. They wish there...
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We had an 800 number through which we reached the vendor, but now we have someone that we can reach...
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Cerner Video Visits was so user friendly. We really didn't have to do any training. The system just...
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A provider trying to use the system for a video visit said the system kept freezing. They finally...
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The vendor does not keep their promises. Cerner creates the typical scenario of showing all the...
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When we schedule an appointment, we use our Cerner PM system. We use a certain appointment type for...
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I have recommended that others use Amazon Web Services (AWS) technology. Cerner has sort of messed...
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No vendor keeps all of their promises, but Cerner has actually delivered on some of theirs with...
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Cerner Video Visits is one of Cerner's most seamless solutions. We haven't needed any support for it...
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At the beginning of the COVID-19 pandemic, Cerner was really pressed about setting up the solution,...
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The first thing that Cerner could improve on would be divorcing the solution from needing the...
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Cerner could be more proactive about communicating with us about their new features, availability,...
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The only thing that the solution does well is making things visible to providers when users schedule...
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We are a little dissatisfied. We have had a lot of performance problems with Cerner Video Visits....
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There have been no additional fees. Cerner actually gave Cerner Video Visits to any customers that...
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Cerner's support is very reactive to the point where even if an issue is known and being talked...
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We don’t use Cerner Video Visits much anymore. People found another system to be much easier to use....
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We will get weird error messages when we try to open Cerner Video Visits, and Cerner just tells us...
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Cerner Video Visits was hard for a lot of our patients to get used to. It is not super intuitive.
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The training was really good. Cerner was really thorough. They showed us everything they tested....
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We haven't needed a lot of support because the product has been pretty successful. Cerner has...
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We would like to add things, and I know that Cerner is bringing up some of those things, such as...
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Cerner Video Visits has been huge and has helped us through COVID-19. The system has worked...
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Cerner Video Visits is completely integrated. The system has been pretty flawless.
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Patients have been quite successful with Cerner Video Visits. The system is simple. The biggest...
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