ANSOS Staff Scheduling Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/25/2020 7:26:27 AM and Model.EvProductId = 673

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Nurse

Service and Support

When there is an issue, people expect me to know everything, so I am constantly on the phone with...

Sep 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

One thing that is challenging is that the system has divisions. Within each division, there are cost...

Sep 2020
 Helpful

 or  to see details.

Nurse

Implementation and Training

I never received initial training from Change Healthcare. All the training was from the people in my...

Sep 2020
 Helpful

 or  to see details.

Nurse

Future Outlook

Change Healthcare says the new technology is out there, but I haven't experienced it. I don't know...

Sep 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I have been using the Change Healthcare product for years, so it makes sense to me. The setup makes...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Orientation is a breeze because of our configuration. I have done everything I can to take advantage...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We were smart enough to go the hosted route. We always get the latest and greatest things. The...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor is really good about putting out documentation ahead of time, but we don't have a...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Over time, Change Healthcare has put in a ticketing system. They do a much better job of tracking...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Change Healthcare has gotten better with proactivity, but we are a hosted environment, and there are...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The company has changed several times, but they have kept the same people, so there is a lot of...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The vendor's people, especially the product specialists, really know what the product can do. But...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I was part of the original implementation, so I know what the product can do. I have had account...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

One problematic thing is that the company went from McKesson to Change Healthcare. Change Healthcare...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We had to do quarterly reporting for our local agencies, and we did a lot of things to refigure the...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I am extremely satisfied with the solution. I do have concerns about some things, but our nursing VP...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I wish we could have more work-shift codes. Certain numbers have special meanings in the scheduling...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I don't feel that Change Healthcare has done a good job of enhancing the security access of the...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution is amazing. People don't realize what else is out there and how powerful the system is....

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The good thing is the staff members have the ability to self-schedule through an additional program...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is not quite as intuitive as some of the new programs in terms of how we do things. New...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If we were starting over and I had to choose a system again, I would look around. I am open to using...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t have any concerns about being nickel-or-dimed with Change Healthcare. They have a very good...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We had one training session. That was a long time ago. A consultant came out to do the on-site...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system can get complicated because it uses code and not necessarily just plain names for...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Change Healthcare's phone and web support people are very responsive. When we have questions or...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have always believed that ANSOS Staff Scheduling is a great product. We use it in the nursing...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Customers have to have people who really know what they are doing with the installation and...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would probably give the product a perfect rating for most everything except for the web scheduler,...

Jul 2020
 Helpful

 or  to see details.

Manager

Technology

Change Healthcare has been talking about technology that would help us, but that technology has been...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

During implementations, Change Healthcare is responsive, and they maintain quality. We haven’t...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We haven’t really had a need for Change Healthcare to be proactive. They are always good at getting...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our sites vary in their use of the product. One site really sees results, but other sites aren’t...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

From an outcomes perspective, when we want a different report or are running reports, Change...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is a smoothly running machine. I don’t have any problems. But I have been using it for...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If anything would make the system better, it would probably be having more work shift codes.

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare has kept their promises. Their customer support people are really great. Change...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

In terms of delivering new technology, Change Healthcare is very receptive. If I have a suggestion...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

When it comes to ongoing support, there have been some upgrades and some challenges. Maybe the...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We wouldn’t keep ANSOS Staff Scheduling as it is now. Change Healthcare keeps all of their promises,...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

Everything is good. We actually have a really good relationship with Change Healthcare. They have...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

ANSOS Staff Scheduling has been super great for us. The only issue I have is that it is a very...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have reached a point where we just seem to want more, but more doesn’t seem to exist. I don’t...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We switched to the system because of Change Healthcare’s reputation and because of the system’s...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare absolutely avoids charging for every little thing because that is one of their...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

ANSOS Staff Scheduling does indeed work as promoted. On the surface, we could see that the system...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Change Healthcare does really well at supporting our integration and interoperability goals. We can...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are excellent features with ANSOS Staff Scheduling, and Change Healthcare has excellent...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

ANSOS Staff Scheduling doesn’t do everything we want it to do; we want it to do more. Our work...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

Change Healthcare is trying to deliver more technology; that is very clear. Change Healthcare has a...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Change Healthcare can drive tangible outcomes, but sometimes our company doesn't allow Change...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can see scheduled employees and do the work that we need to do, and we have the flexibility to be...

Mar 2020
 Helpful

 or  to see details.

Manager

Future Outlook

I think my satisfaction with the system will be the same a year from now. Change Healthcare is...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

All of the help that Change Healthcare has given us has been fantastic. The moment that we call,...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With the exception of the reports, we like ANSOS Staff Scheduling. The reports have always been our...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The custom reports are not user friendly. We can pick from a drop-down menu, but then we have to...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We do not use the self-scheduling; we stopped that. As far as I am concerned, we did not fully give...

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Change Healthcare has an accessible self-help manual, and that is always good. We try to go to that...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don't know whether the system is going to be a part of our long-term plans or not due to the...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution remains a very active and dear part of our lives. The system is very easy to use in...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor never charges us for every little thing. The only thing we ever pay for above our annual...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor does the upgrades for us. The vendor logs in to our system and takes over. The vendor...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

We are probably not using the functionality as the vendor sells it. But I hope to get there. The...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

If the vendor found a major bug or some kind of problem with the software, I am sure that they would...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

Our contact is extremely involved. That individual is the one who calls me regularly just so see how...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would buy the system again. It is a pretty powerful application. As long as the system is set up...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The one issue is that the system is owned by Change Healthcare now. Change Healthcare is a very...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Most of the charges are contained in our annual contract, so the vendor does avoid charging for...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We will be using the system for at least the next year. However, the hospital has decided to move...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The thing I love most about Change Healthcare is the people. The product is fine, but the people are...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The product is absolutely part of our long-term plans. We are getting ready to expand the use of...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

The vendor does a pretty good job of keeping their promises. They absolutely avoid charging for...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We get training depending on what is going on. I would give the vendor the highest score for...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I believe the product works as promoted. If facilities don't think the product works as promoted,...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We get our money's worth. If clients aren't making money with the system, that is their fault....

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I would preach about the system from the highest mountaintops. I am very pleased with it. My...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The only concern I have about the system is my workload. If we are going to increase the footprint...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I don't expect my scores to change. I actually expect to be more pleased with the system over time...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The system does a really good job of supporting our integration goals. The system has been...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I would give Change Healthcare the highest score for the quality and effectiveness of their...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The ease of use depends on what part of the system we are talking about. The web scheduler is very...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are very pleased with the system's ability to provide the data and information that we need to...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor does a pretty good job of delivering new technology to meet our needs. I never have to...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The implementation people from Change Healthcare bend over backward to be available, even when we...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor has some room for improvement in proactivity. However, they are great at making their...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our facility has an account executive. That person is very proactive and has been working very hard...

Mar 2020