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KLAS Research Director - Dustin Cragun
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Director

Implementation and Training

I wanted to do an optimization project with Change Healthcare, and they said that they didn't do...

Dec 2020
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Director

Relationship

Our account manager went away, and our new account manager really hasn’t reached out at all. I know...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

Change Healthcare's support throughout the COVID-19 crisis has been okay from a claims processing...

Aug 2020
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Analyst/Coordinator

Service and Support

Customer service is Change Healthcare’s downfall. The vendor is such a large organization, and there...

Aug 2020
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Analyst/Coordinator

Relationship

We are at a juncture in our relationship, and we aren’t looking to really expand services with...

Aug 2020
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