Claims & Denials Advisor Comments

 

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User Commentary

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Analyst/Coordinator

Other Observations & Comments

Change Healthcare's support throughout the COVID-19 crisis has been okay from a claims processing...

Aug 2020
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Analyst/Coordinator

Service and Support

Customer service is Change Healthcare’s downfall. The vendor is such a large organization, and there...

Aug 2020
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Analyst/Coordinator

Relationship

We are at a juncture in our relationship, and we aren’t looking to really expand services with...

Aug 2020
 Helpful

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Director

Sales and Contracting

We pay a fair rate to Change Healthcare. We do not feel like the vendor nickel-and-dimes us.

May 2019
 Helpful

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Director

Interfacing and Integration

We are using Change Healthcare’s system for our claims processing and denials. The vendor delivers...

May 2019
 Helpful

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Director

Other Observations & Comments

My advice to Change Healthcare is to continue tweaking the project-management system. Some people in...

May 2019
 Helpful

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Director

Implementation and Training

We use Change Healthcare’s system for QA for registration. We just implemented the system after we...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare is good about being available 24/7. Change Healthcare could be a lot more...

May 2019
 Helpful

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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Some vendors don't work with the carriers that Change Healthcare works with. We definitely use...

May 2019
 Helpful

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Analyst/Coordinator

Service and Support

When I log a call, Change Healthcare's support does really well.

May 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

When we first started using Claims & Denials Advisor, Change Healthcare was going to charge us per...

May 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We don't use Change Healthcare's reports because we have our own. I know that Change Healthcare...

May 2019
 Helpful

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Director

Service and Support

Change Healthcare has been very responsive when we have needed to implement changes. Their response...

Mar 2019
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Director

Service and Support

When we have asked Change Healthcare to adjust things, they have been responsive. They are pretty...

Mar 2019
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Director

Functionality and Upgrades

Claims & Denials Advisor is very user friendly. It is easy to understand. The staff understands what...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

I am having trouble with the integration of Claims & Denials Advisor because it is downstream. We...

Mar 2019
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Director

Relationship

I think that when we don’t see the executives, that is good. We have a go-to person at Change...

Mar 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare doesn’t nickel-and-dime, but we do have to pay for some things in addition to the...

Mar 2019
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Director

Other Observations & Comments

The CBO of the hospital loves Change Healthcare. However, the CBO with our professional billing does...

Dec 2018
 Helpful

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Director

Service and Support

Change Healthcare seems to be changing. Things are a little different than they were in the past. We...

Dec 2018
 Helpful

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Director

Future Outlook

We mainly use the visualization and business intelligence tool. It works okay, but Change Healthcare...

Dec 2018
 Helpful

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Director

Other Observations & Comments

We have been with the product through the transitions to different owners. We are evaluating things...

Nov 2018
 Helpful

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Director

Service and Support

One of the big things for me is support. When there are issues, Change Healthcare is able to recover...

Nov 2018
 Helpful

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Director

Service and Support

Change Healthcare is very open. I can call anyone and get to the top fairly quickly if there are...

Nov 2018
 Helpful

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Director

Service and Support

The Change Healthcare product meets our needs in the areas where we need assistance. We are happy...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

I don't see anything wrong with the product today. It is meeting our needs. If there were other...

Nov 2018
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Director

Functionality and Upgrades

Change Healthcare's Claims & Denials Advisor is very user friendly. Our billing staff members like...

Jun 2018
 Helpful

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Director

Functionality and Upgrades

We would like more flexibility with building bridges for custom edits in Claims & Denials Advisor....

Jun 2018
 Helpful

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Director

Relationship

Change Healthcare's people are very responsive to our needs. We meet with them regularly. They also...

Jun 2018
 Helpful

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Director

Relationship

There haven't been any major changes to Claims & Denials Advisor recently. There have been some...

Jun 2018
 Helpful

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Director

Service and Support

Part of what makes Claims & Denials Advisor work for us is that we are familiar with it. We have had...

May 2018
 Helpful

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Director

Functionality and Upgrades

The denial-management tool in Claims & Denials Advisor is good for looking at data outside the HIS.

May 2018
 Helpful

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Director

Service and Support

We are pretty happy with Change Healthcare. I was concerned when they changed from the McKesson...

May 2018
 Helpful

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Director

Service and Support

We have had the product for several years and through several vendors. While the product has been...

Apr 2018
 Helpful

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Director

Service and Support

I wish that Change Healthcare would communicate better. We used to receive regular communication...

Apr 2018
 Helpful

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Director

Functionality and Upgrades

The Change Healthcare system is a user-friendly system to new and experienced users. The search...

Apr 2018
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Manager

Service and Support

The Change Healthcare people that do the follow-ups are very thorough. They know the policies for...

Mar 2018
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Manager

Functionality and Upgrades

I wish that the messaging that comes from the Change Healthcare system were easier to access. In...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

We have a lot of claims that we send out to Change Healthcare's clearinghouse that are not...

Mar 2018
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Manager

Functionality and Upgrades

Change Healthcare is really good about keeping edits up to date. However, if there are any changes...

Mar 2018
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VP/Other Executive

Other Observations & Comments

Change Healthcare is not the top-shelf company anymore, but I have years of data sitting on their...

Nov 2017
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have moved to Change Healthcare for claims management. We are now managing the vast majority of...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare is trying to figure out how to do secondary line items. We have to do that for one...

Nov 2017
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation person that Change Healthcare provided was excellent. We also have a specific...

Nov 2017
 Helpful

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Director

Interfacing and Integration

I still have claims that come back from the clearinghouse, so it is obvious that there isn't any...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

I would like to see customization options added to the system's reporting. We get the big picture...

Nov 2017
 Helpful

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Director

Other Observations & Comments

I think that Change Healthcare will remain part of our future plans on the hospital level, but I am...

Nov 2017
 Helpful

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Director

ROI / Cost (care and feeding)

If I am trying to download claims, our claims, in the system to perform a test for a vendor or...

Nov 2017
 Helpful

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VP/Other Executive

Relationship

We don't know where Change Healthcare is going with Claims and Denials Advisor. The other claims...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Claims and Denials Advisor doesn't need to change. Change Healthcare does a really good job with the...

Nov 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

Many organizations use Claims and Denials Advisor as their scrubber. However, if we want a...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

The functionality in Claims and Denials Advisor is really good. We like that we can put things on...

Nov 2017
 Helpful

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VP/Other Executive

Service and Support

We haven't had any issues with the electronic remittance process in Claims and Denials Advisor....

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We can do claims statuses in set sprints or set routines, and Claims and Denials Advisor...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

The hospital billing department loves Claims and Denials Advisor. On the billing side, they are...

Oct 2017
 Helpful

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Director

Service and Support

My physician billing group hates Claims and Denials Advisor. Change Healthcare is not particularly...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

We have to send the payments to Change Healthcare at a particular time every day, and if we miss...

Oct 2017
 Helpful

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Director

Service and Support

We are waiting to see what happens with the merger Change Healthcare was involved in. I haven’t...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

We had to build a number of claim edits ourselves manually in Claims and Denials Advisor because we...

Oct 2017
 Helpful

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Director

Other Observations & Comments

I haven’t heard of a lot of problems with remits from Claims and Denials Advisor. In the past,...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

The analytical reporting in Claims and Denials Advisor is not very good. I need better responses,...

Oct 2017
 Helpful

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Director

ROI / Cost (care and feeding)

Claims and Denials Advisor is definitely an à la carte package because I can pick and choose what I...

Oct 2017
 Helpful

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Director

Other Observations & Comments

I probably would buy Claims and Denials Advisor again. Change Healthcare did a very good job with...

Oct 2017
 Helpful

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Director

Service and Support

Change Healthcare is absolutely not proactive. I have to call them and tell them when I notice a...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the CCI edits. We use those edits as part of our error check before we send claims to...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare could improve their support. They don't really help us when we have issues with...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

We have had a couple of hiccups. There is no foolproof system. We have been a longtime customer of...

Oct 2017
 Helpful

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Director

Service and Support

I have been here for a while, and I have used systems from several vendors. Every system goes down...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

When we run reports, we can plug in our account numbers and the system automatically separates...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

Change Healthcare does a good job when it comes to keeping up with regulatory changes. If we find...

Oct 2017
 Helpful

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Director

Service and Support

Change Healthcare has great customer service. They are constantly striving to improve their product...

Oct 2017
 Helpful

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Director

Other Observations & Comments

We are always going to run into problems no matter what system we have. Change Healthcare often...

Oct 2017
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