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Enterprise Visibility (formerly Change Healthcare) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Manager

Operations

We haven't really had training with HealthStream since our initial go-live, so the ongoing training...

Feb 2024
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Manager

Loyalty, Product

I haven't been happy with the reporting. HealthStream's reports are not adequate. For example, their...

Feb 2024
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Manager

Relationship

The people we work with from the vendor are empowered. The question is whether they will change...

Feb 2024
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Manager

Product

The vendor hasn't really changed the technology per se, so it has been pretty much the same. The...

Feb 2024
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Manager

Relationship

The support is fine. We just go through the help desk, but the vendor waits for us to call for help,...

Feb 2024
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Manager

Product

I would buy the product again. The product works very well and is easy to use. It is very visual...

Feb 2024
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Director

Relationship

The biggest issue with HealthStream is that they aren't proactive. They never call us. As things...

May 2023
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Director

Loyalty

We won't be with HealthStream for the long term, but that isn't because their product isn't good....

May 2023
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Director

Product

The biggest problem I have with Enterprise Visibility is its downtime. Anytime we have to do...

May 2023
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Director

Relationship

We have had HealthStream's product for a while, and we have experienced a lot of turnover at our...

May 2023
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Director

Relationship

I have to be on the phone with the vendor's support manager quite a lot, so I wouldn't say that...

May 2023
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Healthcare Operations Command Center Ecosystem 2021
05 August 21    |   Emily Paxman, Jennifer Hickenlooper and Niel Oscarson
Implementations of healthcare operations command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. KLAS’ research shows commandcenters can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic). This study (1) introduces the healthcare operations command center ecosystem —a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors’ stated offerings match up to that framework and providers’ needs, and (2) shares critical insights and best practices from providers and vendors regarding what it takes to successfully implement and optimize a command center. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable. However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance.



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