Enterprise Visibility Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 5:48:20 PM and Model.EvProductId = 630

Commentary Summary

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User Commentary

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Director

Service and Support

I don’t know whether Change Healthcare proactively reaches out to us at all. I also don’t know how...

Jun 2020
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Director

Functionality and Upgrades

We are satisfied with the value we have gotten from Change Healthcare's product. I don’t really ever...

Jun 2020
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CIO

Functionality and Upgrades

The Change Healthcare solution works fine. It isn't a bad product, but we are not going to keep it...

Jun 2020
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CIO

Functionality and Upgrades

Our experience with Change Healthcare has remained steady and hasn't necessarily improved or...

Jun 2020
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CIO

Functionality and Upgrades

The system is helpful from a visual standpoint; we can mark which patients are isolation patients...

Jun 2020
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CIO

Interfacing and Integration

I think the product can do better on supporting our integration goals for sure. The product is not...

Jun 2020
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CIO

Relationship

I never hear from the vendor’s executives, and I can’t even find the right person to talk to.

Jun 2020
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CIO

Functionality and Upgrades

I think the reporting is kind of weak in the system. There are some standardized ways to report...

Jun 2020
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CIO

Interfacing and Integration

The product is good on its own, but its viability long term with certain vendors' EMRs is ripe for...

Feb 2020
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CIO

Relationship

My summary of the product is that it is solid and that it works as designed. The vendor has some...

Feb 2020
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Analyst/Coordinator

Service and Support

There is a high turnover rate with the Change Healthcare staff. We definitely have poor responses...

Jan 2020
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Analyst/Coordinator

Future Outlook

We have had a lot of issues, and we keep getting told that fixes will be in the next release. I...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The actual product doesn’t have a lot of instances of downtime. The solution has been somewhat stable....

Jan 2020
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Nurse

Service and Support

We have had Enterprise Visibility for several years, and we have gone through many upgrades and...

Jan 2020
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Nurse

Technology

The product is one of my favorites. It is simple to teach and user friendly. Overall, we are very...

Jan 2020
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Nurse

Functionality and Upgrades

When we get on the current version of the product, I am hoping that our census issues will be...

Jan 2020
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Nurse

ROI / Cost (care and feeding)

Change Healthcare nickel-and-dimes us for everything. We don't have the ability to change anything...

Jan 2020
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Nurse

Functionality and Upgrades

The reporting system for Enterprise Visibility is the worst reporting tool known to mankind, and it...

Jan 2020
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Nurse

Functionality and Upgrades

When the product is down, people cry for it. Once we can get in there and start working, we find the...

Jan 2020
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Nurse

Functionality and Upgrades

The product is very customizable. We can tweak all kinds of things. There are standard executive...

Jan 2020
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Nurse

Functionality and Upgrades

We have two feeds, one for the emergency department and another for the waiting room. But both feeds...

Jan 2020
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Nurse

Service and Support

The support has gone down, and Change Healthcare's proactivity is middle of the road. Unless we ask,...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare's product is a good product because, as a rule, we normally do not have a lot of...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Since the merger, Change Healthcare hasn't given me a single point of contact. When Enterprise...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I believe that anybody I work with now was there when Enterprise Visibility was a McKesson product,...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I feel the system is reasonably priced. If we have to have something done, the vendor usually...

Dec 2019
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Analyst/Coordinator

Service and Support

I have a case open right now, and I am still waiting to hear back. One engineer worked a lot with me...

Dec 2019
 Helpful

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Analyst/Coordinator

Relationship

Our first representative who helped with the implementation of the system has always stayed close to...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

With a lot of the changes that we request from Change Healthcare, there seems to be a pretty...

Dec 2019
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Analyst/Coordinator

Future Outlook

There may be more pressure to move away from Enterprise Visibility now that we have joined another...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Since Change Healthcare acquired the product, it isn't what it used to be. The time for service...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

I love Enterprise Visibility. It has so many options. We don't even tap into a fraction of what the...

Dec 2019
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Analyst/Coordinator

Service and Support

Change Healthcare now severely lacks in their support. We put in a request for an upgrade, but the...

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

Enterprise Visibility works very well. The vendor set the system up to integrate well with the...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare has redone our contract, and the pricing structures have all changed. Now, it...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

We had a system issue that we called in about. Change Healthcare found the problem and resolved it...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system offers a lot, but now all of the modules are separate. We have to pay extra to implement...

Dec 2019
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CNO

Functionality and Upgrades

Enterprise Visibility is a wonderful product for letting users know where the beds are, what the...

Dec 2019
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CNO

Implementation and Training

Change Healthcare fully trains their customers. In Enterprise Visibility, we can choose symbols for...

Dec 2019
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CNO

Functionality and Upgrades

Enterprise Visibility really does what the vendor says it is supposed to do. A larger health system...

Dec 2019
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CNO

ROI / Cost (care and feeding)

We paid up front for the entire system, and all of the education and training came with it. I am...

Dec 2019
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CNO

Relationship

When we purchased the system, it was owned by McKesson, and then it changed to Change Healthcare's...

Dec 2019
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CNO

ROI / Cost (care and feeding)

Enterprise Visibility makes us more efficient and saves us money. Before, one admission involved...

Dec 2019
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CNO

Service and Support

The support from Change Healthcare is stellar. I keep in contact with the fellow who programmed the...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Other systems that I have seen are not as good as Enterprise Visibility is in terms of the display,...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is great functionality in Enterprise Visibility that we can use to assign nurses to floors and...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare can be proactive sometimes. They have noticed some problems and approached me...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Change Healthcare's executive involvement is sporadic. The executives have come on-site, and we have...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would have to see what other systems were available if I were making a purchasing decision today....

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare hasn’t nickel-and-dimed us. When we get charged for something, getting charged for...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Enterprise Visibility is pretty easy to use, but we do struggle with the speed. The system sometimes...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

Whether I recommend Enterprise Visibility depends on the size of the facility that is asking me...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare's people are qualified, but I think they are spread too thin. Change Healthcare...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We pretty much set up Enterprise Visibility and left it alone. We don't constantly maintain the system....

Nov 2019
 Helpful

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Analyst/Coordinator

Technology

Change Healthcare is working on getting away from using Java. But Enterprise Visibility uses Java,...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Enterprise Visibility has a tracking piece, and we hadn’t used it until recently. It has been a huge...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Enterprise Visibility is helping us shorten our length of stay and get patients out. The system is a...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have had Enterprise Visibility for so long that we don't even know what the ROI has been. We know...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

Enterprise Visibility used to be on the cutting edge, but it has taken a bit of a back seat and...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

Enterprise Visibility isn't as pricey as other solutions, and it is pretty easy to use. Once people...

Oct 2019
 Helpful

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CIO

Service and Support

I am not looking to change Enterprise Visibility, but I am not as happy with the service. If I had...

Oct 2019
 Helpful

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CIO

Implementation and Training

Our implementation was terrible because of poor project management. I don't know whether the vendor...

Oct 2019
 Helpful

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CIO

Service and Support

The support from Change Healthcare is more rigid than the support from other vendors. We didn't even...

Oct 2019
 Helpful

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CIO

Service and Support

Customer service and flexibility are the top things that I would improve. It seems to take a long...

Oct 2019
 Helpful

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CIO

Service and Support

Change Healthcare doesn't move fast. Allscripts has done better with the splitting of McKesson than...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare does a fine job. They have kept up with the McKesson product pretty well. They...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare doesn’t nickel-and-dime as far as I can tell. They have actually cut us a few...

Oct 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The training is easy because the GUI is very easy to use. The product is very visual. Change...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

The support from Change Healthcare is good. The people are excellent, and they are very quick to...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare is really particular about giving us access to their server so that we can assist...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The solution drives a very good outcome for our bed control team. It is also effective for...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t think the product is overly expensive. The only thing that is a little bit expensive is the...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

Unless we ask for something new, we don’t see the latest things. We have to ask for new things...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

The vendor’s customer support people are pretty responsive. I have built a good relationship with...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more interaction with workflows and have customers share different workflows and...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are about to change EMRs, and our EMR includes software that will replace Enterprise Visibility....

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system definitely does the job that the vendor touts. The system requires some manual work on...

Aug 2019
 Helpful

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Analyst/Coordinator

Relationship

Change Healthcare hasn’t really made any promises to us since they acquired the product. The vendor...

Aug 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

If we change the total map, we only have to pay for the map change, and that is understandable. The...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are limited in terms of what we can do with the system. I want to be able to change things inside...

Aug 2019
 Helpful

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Analyst/Coordinator

Relationship

Through the acquisitions, the vendor laid even more people off, so now the support is just not what...

Aug 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare hasn’t really broken any promises to us because they haven’t made us any. Change...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor keeps the system on lockdown, so we can't set up new hardware or do anything unless we go...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Probably my only complaint with the system is when we need to pull some data out of the database for...

Aug 2019
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Nurse

Functionality and Upgrades

Enterprise Visibility is heavily used for getting people taken care of, getting people from the...

Jul 2019
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Nurse

Lessons Learned

When we first started using Enterprise Visibility, it was used for patient care. But the solution is...

Jul 2019