Enterprise Visibility Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 9:59:21 AM and Model.EvProductId = 630

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare was very good. When COVID-19 started, they contacted us and gave us an icon we...

Oct 2020
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Analyst/Coordinator

Service and Support

Change Healthcare keeps the product very up to date. I felt like they were working on COVID-19...

Oct 2020
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Analyst/Coordinator

Relationship

If I had to call Change Healthcare for an issue with one of the maps or something like that, they...

Oct 2020
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CIO

Other Observations & Comments

I don’t really know of any major enhancements that we have had lately. I haven’t had any executive...

Oct 2020
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CIO

ROI / Cost (care and feeding)

Change Healthcare has been pretty good at supporting us when things have needed to be tweaked. We...

Oct 2020
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CIO

Functionality and Upgrades

The quality of the product has been good. It has worked well. I really haven’t had issues with the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

There have definitely been some things that the hospital has asked for that Change Healthcare hasn't...

Oct 2020
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Analyst/Coordinator

Service and Support

Change Healthcare has been good at supporting us; I haven't had any problems with the support. The...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor is quick to respond to requests for new enhancements. We had a bad experience with our...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

We are looking at a new EHR. If the EHR we go with has a module with patient tracking abilities, we...

Oct 2020
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Analyst/Coordinator

Lessons Learned

If the decision were up to me, I would purchase the system again. The road was bumpy in the...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Our last upgrade a few years ago didn't go very well. There were a lot of known issues that we...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We really don't get a whole lot of training from the vendor. We know the system well, and it doesn't...

Oct 2020
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Director

Service and Support

I don’t know whether Change Healthcare proactively reaches out to us at all. I also don’t know how...

Jun 2020
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Director

Functionality and Upgrades

We are satisfied with the value we have gotten from Change Healthcare's product. I don’t really ever...

Jun 2020
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CIO

Functionality and Upgrades

The Change Healthcare solution works fine. It isn't a bad product, but we are not going to keep it...

Jun 2020
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CIO

Functionality and Upgrades

Our experience with Change Healthcare has remained steady and hasn't necessarily improved or...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The system is helpful from a visual standpoint; we can mark which patients are isolation patients...

Jun 2020
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CIO

Interfacing and Integration

I think the product can do better on supporting our integration goals for sure. The product is not...

Jun 2020
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CIO

Relationship

I never hear from the vendor’s executives, and I can’t even find the right person to talk to.

Jun 2020
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CIO

Functionality and Upgrades

I think the reporting is kind of weak in the system. There are some standardized ways to report...

Jun 2020
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CIO

Interfacing and Integration

The product is good on its own, but its viability long term with certain vendors' EMRs is ripe for...

Feb 2020
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CIO

Relationship

My summary of the product is that it is solid and that it works as designed. The vendor has some...

Feb 2020
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Analyst/Coordinator

Service and Support

There is a high turnover rate with the Change Healthcare staff. We definitely have poor responses...

Jan 2020
 Helpful

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Analyst/Coordinator

Future Outlook

We have had a lot of issues, and we keep getting told that fixes will be in the next release. I...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The actual product doesn’t have a lot of instances of downtime. The solution has been somewhat stable....

Jan 2020
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Nurse

Service and Support

We have had Enterprise Visibility for several years, and we have gone through many upgrades and...

Jan 2020
 Helpful

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Nurse

Technology

The product is one of my favorites. It is simple to teach and user friendly. Overall, we are very...

Jan 2020
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Nurse

Functionality and Upgrades

When we get on the current version of the product, I am hoping that our census issues will be...

Jan 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

Change Healthcare nickel-and-dimes us for everything. We don't have the ability to change anything...

Jan 2020
 Helpful

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Nurse

Functionality and Upgrades

The reporting system for Enterprise Visibility is the worst reporting tool known to mankind, and it...

Jan 2020
 Helpful

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Nurse

Functionality and Upgrades

When the product is down, people cry for it. Once we can get in there and start working, we find the...

Jan 2020
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Nurse

Functionality and Upgrades

The product is very customizable. We can tweak all kinds of things. There are standard executive...

Jan 2020
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Nurse

Functionality and Upgrades

We have two feeds, one for the emergency department and another for the waiting room. But both feeds...

Jan 2020
 Helpful

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Nurse

Service and Support

The support has gone down, and Change Healthcare's proactivity is middle of the road. Unless we ask,...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare's product is a good product because, as a rule, we normally do not have a lot of...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Since the merger, Change Healthcare hasn't given me a single point of contact. When Enterprise...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I believe that anybody I work with now was there when Enterprise Visibility was a McKesson product,...

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I feel the system is reasonably priced. If we have to have something done, the vendor usually...

Dec 2019
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Analyst/Coordinator

Service and Support

I have a case open right now, and I am still waiting to hear back. One engineer worked a lot with me...

Dec 2019
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Analyst/Coordinator

Relationship

Our first representative who helped with the implementation of the system has always stayed close to...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

With a lot of the changes that we request from Change Healthcare, there seems to be a pretty...

Dec 2019
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Analyst/Coordinator

Future Outlook

There may be more pressure to move away from Enterprise Visibility now that we have joined another...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Since Change Healthcare acquired the product, it isn't what it used to be. The time for service...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I love Enterprise Visibility. It has so many options. We don't even tap into a fraction of what the...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare now severely lacks in their support. We put in a request for an upgrade, but the...

Dec 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Enterprise Visibility works very well. The vendor set the system up to integrate well with the...

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare has redone our contract, and the pricing structures have all changed. Now, it...

Dec 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We had a system issue that we called in about. Change Healthcare found the problem and resolved it...

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The system offers a lot, but now all of the modules are separate. We have to pay extra to implement...

Dec 2019
 Helpful

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CNO

Functionality and Upgrades

Enterprise Visibility is a wonderful product for letting users know where the beds are, what the...

Dec 2019
 Helpful

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CNO

Implementation and Training

Change Healthcare fully trains their customers. In Enterprise Visibility, we can choose symbols for...

Dec 2019
 Helpful

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CNO

Functionality and Upgrades

Enterprise Visibility really does what the vendor says it is supposed to do. A larger health system...

Dec 2019
 Helpful

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CNO

ROI / Cost (care and feeding)

We paid up front for the entire system, and all of the education and training came with it. I am...

Dec 2019
 Helpful

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CNO

Relationship

When we purchased the system, it was owned by McKesson, and then it changed to Change Healthcare's...

Dec 2019
 Helpful

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CNO

ROI / Cost (care and feeding)

Enterprise Visibility makes us more efficient and saves us money. Before, one admission involved...

Dec 2019
 Helpful

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CNO

Service and Support

The support from Change Healthcare is stellar. I keep in contact with the fellow who programmed the...

Dec 2019
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