Performance Manager Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
We currently use the system for cost accounting, encounter-based reporting, and budgeting, and we...
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Loyalty
If I were to do another installation of decision support software, there are newer products...
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Operations
We haven't experienced training with Syntellis for quite a while. Syntellis has town halls where...
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Product
For integration requirements, Performance Manager’s data structure is pretty complex, probably...
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Product
Part of the Performance Manager package is business insights, but the technology is old. It is not a...
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Loyalty, Product
I have been using Performance Manager product for a long time; it is a workhorse. My team has...
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Relationship
With the current support, we are dealing with a company that never has any skin in the game with the...
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Loyalty
We have been in conversations with the vendor, and in the next four or five years, they are planning...
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Product, Value
I have worked with the system for years. It is a good application for what it offers. It is top...
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Product
Syntellis Performance Manager is a little outdated in terms of speed. It is a little slow compared...
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Operations
All of Syntellis' training manuals are now online. In the past, we had to purchase those manuals...
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Loyalty, Relationship
In the past, the vendor had user groups who we could talk about things with to make our lives...
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Relationship, Product
Syntellis is there when we need them. We haven't had to resolve any problems recently. We haven't...
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Relationship
Over the years, we have had a friendship and a good working relationship with the vendor's...
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Loyalty, Product, Value
The system has all of the features that we need for decision support and cost accounting. I have yet...
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Product
I like the flexibility of Performance Manager, and I also like the fact that people can do a lot...
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Value
Syntellis doesn’t really nickel-and-dime us. There are things we can get from them that we don’t...
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Loyalty, Product
Performance Manager is pretty old software. I don't think the vendor is going to do a whole lot of...
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Loyalty
We know that Performance Manager is not a tool that Syntellis is going to continue to make great...
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Operations, Product
Performance Manager is just generally a complex tool, but that is just by design. We have to...
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Product
Performance Manager is a bit older. We would like to see some changes here and there in terms of...
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Relationship
The customer support from Syntellis is solid. The support people respond, although sometimes not as...
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Loyalty
Performance Manager is a trusted and reliable tool. Our long-term plans are to move to a web-based...
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Product
Performance Manager takes a massive amount of data and churns through it pretty easily. The biggest...
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Product
The upgrades don't necessarily lead to a more modernized version of the software. Performance...
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Product, Value
Any of the shortcomings of the product are usually on our side. Our organization has data challenges...
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Product
Syntellis has been great. The recent upgrades have been fine.
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Loyalty
We may move to a new platform in the next three to five years, and we may even purchase something...
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Value
We don't pay a lot for the system right now because the vendor doesn't do a lot of upgrades or...
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Operations
I don't feel that there has been much ongoing training. We pretty much learned the system on our own...
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Product
Syntellis' system accepts extracted data from our EMR. The hardest part is that when we take in all...
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Product
I don't really see the vision with Performance Manager. Most of what it is doing involves tacking on...
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Relationship
We don't have to call the vendor very much, but we now have to log tickets, and we can't really get...
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Loyalty, Product
There haven't been a lot of new features added to Performance Manager. The vendor has rebranded it...
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Product
No one outside our team uses the product, but people use our reports and analytics that come from...
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Relationship
There has been a lot of changeover lately with Syntellis with all the different mergers and...
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Loyalty, Product
The things that need improvement are probably on us. An issue came up, and the fix was developed for...
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Product
If someone’s costing process is complex and they need a workhorse, then Performance Manager should...
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Product
Performance Manager used to be good for what it was, but in the marketplace today, it is not what we...
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Relationship, Product
Once we are set up in Performance Manager, we can get a new person up to speed on the reporting and...
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Product
The system really lacks ease of use for end users. The system is very spread out and odd. There is a...
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Relationship, Operations
We have regular meetings with Syntellis to keep our boss informed. The over-the-phone support...
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Operations, Value
Performance Manager was very expensive. The implementation was way more costly than the solution...
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Product
Syntellis continues to develop the product. We can count on their system. Once we get things...
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Relationship
When Syntellis is engaged, it doesn't seem like we are hunting them down. They stay right there with...
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Relationship
Anytime there is an issue, we are able to resolve it with Syntellis.
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Product
The product’s integration is pretty solid. The product is built into everything that we do. All of...
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Operations
The training that the vendor offers is a lot better for the new product the vendor is working on,...
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Loyalty, Product, Value
We recently compared Performance Manager with other vendor tools, and we found that some products...
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Culture, Value
We are very satisfied with the product, but we wouldn't recommend the product to a friend because...
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Relationship
Syntellis has given us the best vendor experience of any vendor that we have dealt with. Syntellis...
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Loyalty, Product
Getting into and out of the data within the product is super easy, but the user interface and the...
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Product, Product
Other products have normalized data, but Syntellis' product does not. The data in the product should...
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Product, Product
I like Performance Manager’s flexibility. The product is based on a certain software client, and...
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Loyalty, Product
Performance Manager is not easy to use, but the tool is good. I am a little concerned about the...
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Loyalty
We need to understand Syntellis' investment road map better going forward. It sounds like...
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Relationship, Product
Performance Manager always worked well with our systems. We were in acquisition mode for several...
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Relationship
I have never had any issues with Syntellis. We used to have regularly scheduled conversations with...
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Loyalty
Everything seemed to work with the product. It wasn’t a plug-and-play product, but we were fortunate...
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Relationship
There are times when we are promised something and don't get what we want. When that happens, I...
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Operations
I would give the vendor feedback on the training they offer. They presented topics to us, but we...
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Relationship
I give Syntellis two thumbs up across the board for all their products. The turnaround time for...
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Product, Value
Performance Manager is a slow, old system. The process of upgrading and adding data is very time...
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Relationship
I have a contact at Syntellis who regularly communicates with me. I have never had a problem for...
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Relationship
I have a hard time using the Syntellis website and finding anything helpful. I want Syntellis to...
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Loyalty, Loyalty, Value, Value
We are replacing Performance Manager to avoid having to pay an ungodly amount of money that would...
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Operations, Operations, Product, Product
For those that have been trained on and have used Performance Manager for a while, it is fairly...
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Relationship, Relationship
Syntellis’ support has been pretty good, and I can call pretty much anybody throughout the whole...
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Relationship, Relationship
Syntellis is pretty proactive in terms of coming up with things that should be in version upgrades...
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Product, Product
We use Performance Manager all the time. It is a very mature and stable product. We are very...
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