Performance Analytics Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:46:07 PM and Model.EvProductId = 676

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User Commentary

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Director

Functionality and Upgrades

User adoption is slow, and users of financial systems are usually the last to get attention. But the...

Jul 2020
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Director

Win/Loss - Why they were selected (by current clients)

We are happy with Performance Analytics. It is getting long in the tooth right now. We are not quite...

Jul 2020
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Director

Service and Support

One of the things I like about Performance Analytics is that I can get somebody up and running...

Jul 2020
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Director

Functionality and Upgrades

Performance Analytics doesn't have a great front-end interface. There is a lot of clicking involved,...

Apr 2020
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Director

Functionality and Upgrades

We haven't used Performance Analytics very much since we have implemented a new application. We will...

Apr 2020
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Director

ROI / Cost (care and feeding)

The question of whether we are receiving our money’s worth is tough to answer. Change Healthcare...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I would say the vendor doesn’t charge for every little thing. I guess they could, but we get a lot...

Apr 2020
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Manager

Interfacing and Integration

The vendor could have improved their subject matter experts who went with the older system. When we...

Apr 2020
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Manager

Implementation and Training

For Performance Analytics, the vendor gives us additional training. Whenever we have needed...

Apr 2020
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Manager

Functionality and Upgrades

I feel like the vendor is lagging a little on the Performance Analytics side. I know other places...

Apr 2020
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Manager

Relationship

I can call and talk to vendor executives and have a conversation. We have created a good...

Apr 2020
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Manager

Lessons Learned

We have seen some other products, and I would recommend that the vendor prepare for the future so...

Apr 2020
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Director

Lessons Learned

The vendor has tried to provide us with new technology, but we don’t purchase it. I think there are...

Apr 2020
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Director

Relationship

When we ask for enhancements, the vendor always listens. They provide enhancements each and every...

Apr 2020
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Director

Lessons Learned

The tool isn’t super easy to use. We can tell someone how to open up Excel and build a formula...

Apr 2020
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Director

Service and Support

The quality of support is very good. There are support people that proactively reach out to the...

Apr 2020
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Director

ROI / Cost (care and feeding)

Some of the pricing that we have seen in the market seems to be driving better pricing. I am not...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn’t charge us to fix things, and they don’t charge us independent of our normal...

Apr 2020
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Director

Functionality and Upgrades

The recent upgrades we have had with the vendor have been very good. The vendor support has been...

Apr 2020
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Director

Interfacing and Integration

The product does not support our integration goals well; it is not integrated.

Apr 2020
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Director

Relationship

The vendor keeps their promises eventually. When there is a need for specific enhancements, the...

Apr 2020
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Director

Functionality and Upgrades

The vendor helps us with upgrades. The upgrades are more complicated than what our people can do, so...

Apr 2020
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Director

Other Observations & Comments

The ongoing training is particularly good. The initial training wasn’t good. Generally speaking, I...

Apr 2020
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Director

Interfacing and Integration

The system does well with integrating. I would give the tool a very high rating for that. Our issue...

Apr 2020
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Manager

Functionality and Upgrades

Our recent upgrade was good. The system is not an expensive product. We have received our money’s...

Apr 2020
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Manager

Implementation and Training

I don’t think we have been offered any ongoing training, but from a technical side, training would...

Apr 2020
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Manager

Other Observations & Comments

The only thing is the active directory integration. The integration works for users but not for groups....

Apr 2020
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Manager

Relationship

The vendor keeps all of their promises more with the solution than they do with some of their other...

Apr 2020
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Manager

Future Outlook

The primary driver for moving away from the product is product related and not performance related....

Mar 2020
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Manager

Implementation and Training

The implementation of the product was incredibly painful and took three times longer than it should...

Mar 2020
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Director

Service and Support

Change Healthcare is very proactive about the products they have, but the underlying technology is...

Jan 2020
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Director

Functionality and Upgrades

Change Healthcare is doing really well with the technology they have, and that speaks to how good...

Jan 2020
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Director

Functionality and Upgrades

I have had some issues with Change Healthcare. I get different stories from different people. From a...

Jul 2019
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Director

Functionality and Upgrades

Performance Analytics' interface is a little antiquated. It is way better than what we had before,...

Jul 2019
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Director

Functionality and Upgrades

Performance Analytics can do a lot that we have not yet scratched the surface of, and the process is...

Jul 2019
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Director

Functionality and Upgrades

Performance Analytics' data model is kind of hidden. It is hard to see everything that is happening...

Jun 2019
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Director

Implementation and Training

Change Healthcare does really well with upgrade implementations.

Jun 2019
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Director

Functionality and Upgrades

Change Healthcare has recently added some new functionalities, and they have the ability to model...

Jun 2019
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Director

Implementation and Training

Once things have been set up in Performance Analytics, the tool is fine, but the integration of data...

Jun 2019
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Director

Implementation and Training

We definitely got our money’s worth already with Performance Analytics. The vendor has regular...

May 2019
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Analyst/Coordinator

Implementation and Training

Having worked with another decision-support vendor, I would say that Change Healthcare does an...

May 2019
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Analyst/Coordinator

Service and Support

Change Healthcare has an optimization team. That is great because if we are stuck, don't know how to...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

Everything with Performance Analytics works well for us. We don’t really have any problems. We have...

May 2019
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Analyst/Coordinator

Relationship

Change Healthcare really works to improve. They have a physician advisory committee, and they shift...

May 2019
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Manager

Technology

We have had Performance Analytics for many years, and we will continue to use it. When we log in to...

Apr 2019
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Manager

Functionality and Upgrades

Trying to get reports from Performance Analytics is weird. The only way we can report on the data...

Apr 2019
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Manager

Other Observations & Comments

I don't know whether this is a staffing issue or an application issue, but we have never been able...

Apr 2019
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Manager

Future Outlook

We are planning on using Performance Analytics for the next few years. However, if we find an...

Apr 2019
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Manager

Relationship

Change Healthcare provides very little documentation and training to support the application. The...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

We really like the new features, and the data warehouse is excellent, but I really wish we could...

Apr 2019
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Analyst/Coordinator

Implementation and Training

We recently upgraded Performance Analytics, and that was a really nice process. The people who were...

Apr 2019
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Analyst/Coordinator

Future Outlook

Performance Analytics is going to give us cloud functionality in the future, and I am very...

Apr 2019
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Analyst/Coordinator

Service and Support

We can submit a ticket online and wait for a response, or we can call the support people to get an...

Apr 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Change Healthcare is very aware of the weaknesses of Performance Analytics. They are putting a lot...

Apr 2019
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Analyst/Coordinator

Service and Support

Change Healthcare has an optimization team, and that is phenomenal. The whole team is dedicated to...

Apr 2019
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Analyst/Coordinator

Other Observations & Comments

Performance Analytics really allows the user to design and develop models within the system. Change...

Apr 2019
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Director

Implementation and Training

During our experience with our most recent implementation, my main complaint was with the scheduling...

Apr 2019
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Director

Service and Support

Change Healthcare’s first-level support isn’t the greatest. It seems that every time we contact...

Apr 2019
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Director

Functionality and Upgrades

Change Healthcare doesn’t seem to do as much with their products as they have in the past. The...

Apr 2019
 Helpful

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Director

Interfacing and Integration

We are just now starting to get our end users involved with our most recent piece, Analytics...

Apr 2019
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Director

ROI / Cost (care and feeding)

We have liked the system, especially the last piece we recently bought. It has been well worth the...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

Sometimes Change Healthcare’s response times are a little slow or we feel like we are getting...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We like the report writer in Performance Analytics, especially the data model extensibility. We use...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is a dynamic nature to Performance Analytics. There are drill levels, and the product is easy...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like Change Healthcare’s commitment to continuous improvement and to staying current. Every...

Apr 2019
 Helpful

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Analyst/Coordinator

Technology

Performance Analytics is kind of like an old friend. It is reliable and stable.

Apr 2019
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Director

Other Observations & Comments

The biggest issues we have with Performance Analytics are usually when we are doing a major upgrade....

Apr 2019
 Helpful

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Director

Other Observations & Comments

The upgrades happening with Performance Analytics are mostly about the face and branding of the...

Apr 2019
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Director

Service and Support

Change Healthcare makes a lot of technical changes in the software that I don't use. On the vendor's...

Apr 2019
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Director

Functionality and Upgrades

We enjoy the ability to dive into the cost analysis and the performance levels of the service line...

Apr 2019
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Director

Relationship

When we have added hospitals to our health system and needed to integrate them into Performance...

Apr 2019
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Director

Relationship

The vendor is very responsive. When there is a problem, they follow up. They are very, very good. We...

Apr 2019
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Director

Sales and Contracting

We got Performance Analytics for a really low price a long time ago. We really have not had huge...

Apr 2019
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Director

Future Outlook

We haven't really seen anything different since McKesson became Change Healthcare. Performance...

Apr 2019
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Director

Lessons Learned

Performance Analytics takes some getting used to and some training. There is a learning curve, but...

Apr 2019
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Director

Other Observations & Comments

We don't do upgrades every single time Change Healthcare offers them. We may skip a major version...

Apr 2019
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Director

Other Observations & Comments

Once the vendor moved from McKesson to Change Healthcare, they got a little bit more revenue...

Apr 2019
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Director

Other Observations & Comments

Change Healthcare has done a nice job with Performance Analytics, but they have let some people go,...

Apr 2019
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Director

Other Observations & Comments

We don’t really have executive involvement with Change Healthcare, but I don’t consider that a problem....

Apr 2019
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Director

Other Observations & Comments

The Performance Analytics tool is very specific to healthcare and is built to work with hospital and...

Apr 2019
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Director

Service and Support

Change Healthcare's product line has changed and evolved, but we have a lot of experience in working...

Apr 2019
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Director

Interfacing and Integration

I have appreciated the fact that Change Healthcare has tried to find ways to help us work with our...

Apr 2019
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Director

Future Outlook

I am not really willing to commit to something past three years because of changes in the technology...

Apr 2019
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Director

Functionality and Upgrades

For the financial data, revenue cycle, and costing processes that we do, Performance Analytics is...

Mar 2019