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Radiology Solutions (Non-US)
Filtered view: (Canada)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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VP/Other Executive

I really can't complain much about the product. Change Healthcare tries to resolve issues if there...

Jun 2021
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VP/Other Executive

Change Healthcare just started introducing some lunch-and-learn seminars. They have emailed us...

Jun 2021
||
(0)
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VP/Other Executive

The program is simple for technologists. They just go in and review the study. Sometimes...

Jun 2021
||
(0)
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VP/Other Executive

The integration with other systems works well. We just have to go through the process of...

Jun 2021
||
(0)
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VP/Other Executive

The support people are sometimes in a hurry to close our ticket, but we want to keep the ticket open...

Jun 2021
||
(0)
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VP/Other Executive

I would recommend that other customers have a little more than the minimum requirements for the...

Jun 2021
||
(0)
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Manager

The system is very user friendly. All the different drop-down menus are very intuitive.

Jun 2021
||
(0)
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Manager

The vendor keeps their promises, and they are very easy to work with. Sometimes, the vendor is a...

Jun 2021
||
(0)
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Manager

Due to COVID-19, I didn't get to go to the training that is usually offered. However, the vendor has...

Jun 2021
||
(0)
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Manager

I have only ever worked with this product, so I have no clue how any other PACS solutions work. I...

Jun 2021
||
(0)
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Manager

The people from the organization that I work with are great. I speak mostly with technical support...

Jun 2021
||
(0)
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Manager

I want to have the ability to search for cases with zero images rather than looking for a date range...

Jun 2021
||
(0)
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Manager

Overall, the system is pretty. Even just the process to set up our own preferences and show things...

Jun 2021
||
(0)
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Manager

Change Healthcare has changed. Now, when we call them for support, we often have to wait for a...

Jun 2021
||
(0)
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Manager

The main reason that we are with Change Healthcare is that the larger facilities that we associate...

Jun 2021
||
(0)
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Manager

The vendor’s people don’t really make promises to us when we work with them to get things resolved,...

Jun 2021
||
(0)
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Manager

I haven't seen a quote from the vendor in a while, but the last upgrade to the system was a major...

Jun 2021
||
(0)
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Manager

During our last upgrade, there was a team member from Change Healthcare who didn't seem to be as...

Jun 2021
||
(0)
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Director

We have seen a lot of turnover on the vendor's account executive side. We have changed account...

May 2021
||
(0)
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Director

The vendor can be proactive. They have some tool sets that alert us around disk usage and can...

May 2021
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(0)
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Director

The vendor is accelerating around delivering new technology. They are doing a bit of catch-up, but...

May 2021
||
(0)
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Director

The vendor has fallen short in a couple of areas. They suggested that they would be consolidating...

May 2021
||
(0)
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Director

We have upgraded the product, and Change Healthcare has been more responsive. They were really...

May 2021
||
(0)
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Director

There are not many promises to be made with Change Healthcare. We went through a bit of a rough...

May 2021
||
(0)
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Director

Compared to the costs I have seen for PACS at other offices and the scale of the implementation, I...

May 2021
||
(0)
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Director

Our satisfaction with the product has improved because of the vendor's precision storage. Before, it...

May 2021
||
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Analyst/Coordinator

We have no reason to leave the vendor, though there has been a lot of talk about moving to a bigger...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor's support has really tanked. One of the biggest things I used to praise the vendor for...

Dec 2020
||
(0)
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Analyst/Coordinator

I am still loyal to the vendor. When I compare the products of other vendors, I can see that Change...

Dec 2020
||
(0)
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Analyst/Coordinator

The system's interoperability is very good. They supply pretty well all of the information that we...

Dec 2020
||
(0)
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Analyst/Coordinator

I wouldn’t have any issue choosing the vendor again other than their drop in service. The only real...

Dec 2020
||
(0)
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Analyst/Coordinator

I have had no issues with the vendor keeping their promises. We are dealing with an issue where the...

Dec 2020
||
(0)
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Analyst/Coordinator

If we have an issue, we get a zone manager assigned to us. That is usually who we call for a problem...

Dec 2020
||
(0)
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