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Radiology Solutions (Non-US) Comments
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KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
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User Commentary

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Director

We have seen a lot of turnover on the vendor's account executive side. We have changed account...

May 2021
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Director

The vendor can be proactive. They have some tool sets that alert us around disk usage and can...

May 2021
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Director

The vendor is accelerating around delivering new technology. They are doing a bit of catch-up, but...

May 2021
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Director

The vendor has fallen short in a couple of areas. They suggested that they would be consolidating...

May 2021
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Director

We have upgraded the product, and Change Healthcare has been more responsive. They were really...

May 2021
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Director

There are not many promises to be made with Change Healthcare. We went through a bit of a rough...

May 2021
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Director

Compared to the costs I have seen for PACS at other offices and the scale of the implementation, I...

May 2021
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Director

Our satisfaction with the product has improved because of the vendor's precision storage. Before, it...

May 2021
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Analyst/Coordinator

We have no reason to leave the vendor, though there has been a lot of talk about moving to a bigger...

Dec 2020
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Analyst/Coordinator

The vendor's support has really tanked. One of the biggest things I used to praise the vendor for...

Dec 2020
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Analyst/Coordinator

I am still loyal to the vendor. When I compare the products of other vendors, I can see that Change...

Dec 2020
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Analyst/Coordinator

The system's interoperability is very good. They supply pretty well all of the information that we...

Dec 2020
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Analyst/Coordinator

I wouldn’t have any issue choosing the vendor again other than their drop in service. The only real...

Dec 2020
||
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Analyst/Coordinator

I have had no issues with the vendor keeping their promises. We are dealing with an issue where the...

Dec 2020
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Analyst/Coordinator

If we have an issue, we get a zone manager assigned to us. That is usually who we call for a problem...

Dec 2020
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Director

Change Healthcare doesn't keep all of their promises, and they never have. They have had a lot of...

Nov 2020
||
(0)
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Director

I guess the vendor avoids charging for every little thing, but they have a pretty hefty annual...

Nov 2020
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Director

We can’t let people have their own PACS solutions and have those integrate with Radiology Solutions...

Nov 2020
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Director

The system is pretty easy, and intuitive. Our new residents all seem to figure it out pretty quickly....

Nov 2020
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Director

The vendor has made the system more stable over time; it used to crash constantly. They resolved...

Nov 2020
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Director

The vendor's day-to-day support is pretty good, but it is very poor for projects and upgrades.

Nov 2020
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(0)
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Director

Looking at changing the system would be a very expensive commitment, but we don’t make a lot of...

Nov 2020
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(0)
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Director

For a radiologist's basic reporting workflow, the system is pretty reliable, and the radiologists...

Nov 2020
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(0)
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Director

If we were doing an RFP right now, I can’t imagine that we would choose Radiology Solutions. It just...

Nov 2020
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Manager

The radiologists have been dealing with a couple of ongoing bugs with the software since we got a...

Sep 2020
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Manager

We get good support from Change Healthcare. They avoid charging for every little thing. We have a...

Sep 2020
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