Radiology Solutions (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Service and Support

Change Healthcare's phone support is excellent. There is a team nearby that works from nine to five,...

Apr 2022
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Manager

Service and Support

The downside to Change Healthcare's service is the web support. When we raise a ticket, we don't...

Apr 2022
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Manager

Relationship

With recent security changes that have happened within our organization, the PACS hasn't been...

Apr 2022
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Manager

Technology

We recently discovered that we might not be compatible to enable certain functions to keep Radiology...

Apr 2022
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Manager

Technology

When 9/11 happened in New York, the hospital systems went down, so the hospitals would have reverted...

Apr 2022
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Manager

Relationship

The Change Healthcare team doesn't take life too seriously, and that is what we need. They are...

Apr 2022
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Manager

Service and Support

I had a couple of issues after hours where all our systems were down, so I rang up Change Healthcare...

Apr 2022
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Manager

Service and Support

One time, we were on Radiology Solutions late in the evening and were trying to do something simple...

Apr 2022
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Manager

Implementation and Training

We have been waiting on a new version of Radiology Solutions for several years. The training is...

Apr 2022
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Manager

Functionality and Upgrades

Radiology Solutions has always been consistently good. It works as promoted, and its quality is...

Apr 2022
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Manager

Implementation and Training

Change Healthcare’s implementations are not too bad, but with training, we are left to our own...

Mar 2022
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Manager

Other Observations & Comments

Because Change Healthcare's system is our country’s national system, we are sometimes not shown what...

Mar 2022
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Manager

Functionality and Upgrades

I have worked with better PACS solutions in the past. Change Healthcare’s PACS is better than...

Mar 2022
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Manager

Other Observations & Comments

Change Healthcare's product is the national PACS for our country. In that regard, it wasn't exactly...

Mar 2022
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Manager

Future Outlook

We get a lot of complexity and problems because Change Healthcare’s solution is the national system...

Mar 2022
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Manager

Functionality and Upgrades

A couple of items that I have seen in other PACS solutions are countdown timers or SLAs on the...

Mar 2022
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Manager

Functionality and Upgrades

For a period of time, we had very poor access to the back-end data because of the modules we did or...

Mar 2022
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Manager

Service and Support

Change Healthcare’s support is pretty good. We can get help from the engineers pretty quickly. The...

Mar 2022
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Director

Relationship

The project management has been outstanding in comparison to our previous vendor's project...

Jan 2022
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Director

Relationship

We feel like we are an important site for Change Healthcare, but their executive involvement has...

Jan 2022
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Director

Win/Loss - Why they were selected (by current clients)

When we were choosing vendors, Change Healthcare offered an extremely good price. Their pricing was...

Jan 2022
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Director

Relationship

The vendor keeps a lot of promises, but there are others that they are unable to keep. The trouble...

Jan 2022
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Director

Interfacing and Integration

All of the challenges we have had with the product’s integration have been primarily due to internal...

Jan 2022
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Director

Functionality and Upgrades

We have still had to retain certain products that could have been replaced with Change Healthcare’s...

Jan 2022
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Director

Service and Support

We have had a lot of issues, and Change Healthcare has worked their socks off to try to help us....

Jan 2022
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Director

Functionality and Upgrades

Some of the issues we have are caused by conditions in our organization. But when we have tried to...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The thing that I like most about Radiology Solutions is that it handles all of our organization's...

Jan 2022
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Manager

ROI / Cost (care and feeding)

One disadvantage of the system is that it requires a heavy workload to keep it running well. It is...

Jan 2022
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