Radiology Solutions (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Change Healthcare's phone support is excellent. There is a team nearby that works from nine to five,...

Apr 2022
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Manager

The downside to Change Healthcare's service is the web support. When we raise a ticket, we don't...

Apr 2022
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Manager

With recent security changes that have happened within our organization, the PACS hasn't been...

Apr 2022
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Manager

We recently discovered that we might not be compatible to enable certain functions to keep Radiology...

Apr 2022
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Manager

When 9/11 happened in New York, the hospital systems went down, so the hospitals would have reverted...

Apr 2022
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Manager

The Change Healthcare team doesn't take life too seriously, and that is what we need. They are...

Apr 2022
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Manager

I had a couple of issues after hours where all our systems were down, so I rang up Change Healthcare...

Apr 2022
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Manager

One time, we were on Radiology Solutions late in the evening and were trying to do something simple...

Apr 2022
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Manager

We have been waiting on a new version of Radiology Solutions for several years. The training is...

Apr 2022
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Manager

Radiology Solutions has always been consistently good. It works as promoted, and its quality is...

Apr 2022
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Manager

Change Healthcare’s implementations are not too bad, but with training, we are left to our own...

Mar 2022
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Manager

Because Change Healthcare's system is our country’s national system, we are sometimes not shown what...

Mar 2022
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Manager

I have worked with better PACS solutions in the past. Change Healthcare’s PACS is better than...

Mar 2022
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Manager

Change Healthcare's product is the national PACS for our country. In that regard, it wasn't exactly...

Mar 2022
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Manager

We get a lot of complexity and problems because Change Healthcare’s solution is the national system...

Mar 2022
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Manager

A couple of items that I have seen in other PACS solutions are countdown timers or SLAs on the...

Mar 2022
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Manager

For a period of time, we had very poor access to the back-end data because of the modules we did or...

Mar 2022
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Manager

Change Healthcare’s support is pretty good. We can get help from the engineers pretty quickly. The...

Mar 2022
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Director

The project management has been outstanding in comparison to our previous vendor's project...

Jan 2022
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Director

We feel like we are an important site for Change Healthcare, but their executive involvement has...

Jan 2022
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Director

When we were choosing vendors, Change Healthcare offered an extremely good price. Their pricing was...

Jan 2022
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Director

The vendor keeps a lot of promises, but there are others that they are unable to keep. The trouble...

Jan 2022
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Director

All of the challenges we have had with the product’s integration have been primarily due to internal...

Jan 2022
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Director

We have still had to retain certain products that could have been replaced with Change Healthcare’s...

Jan 2022
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Director

We have had a lot of issues, and Change Healthcare has worked their socks off to try to help us....

Jan 2022
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Director

Some of the issues we have are caused by conditions in our organization. But when we have tried to...

Jan 2022
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Manager

The thing that I like most about Radiology Solutions is that it handles all of our organization's...

Jan 2022
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Manager

One disadvantage of the system is that it requires a heavy workload to keep it running well. It is...

Jan 2022
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Director

The competitive advantage of the Change Healthcare PACS does not depend on changing the previous...

Sep 2021
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Director

When Change Healthcare started, their solution was good in general. Now, their PACS is good, but...

Sep 2021
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Director

Change Healthcare brought the solution and asked our integration team to connect it with another...

Sep 2021
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Director

I wasn't happy with the way that Change Healthcare’s management was working. The solution was good,...

Sep 2021
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Director

Change Healthcare did not keep their promises. What we saw on the booths and exhibitions when they...

Sep 2021
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Director

Even before we started, Change Healthcare had extra charges. To be specific, they charged us for...

Sep 2021
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Director

The problem with the implementation of Change Healthcare's system is that the vendor couldn’t...

Sep 2021
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Director

Change Healthcare has a good training team. The team delivers on the training methodology in...

Sep 2021
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Director

Our outcomes with Change Healthcare's system are having daily productivity, providing paperwork,...

Sep 2021
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VP/Other Executive

I really can't complain much about the product. Change Healthcare tries to resolve issues if there...

Jun 2021
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VP/Other Executive

Change Healthcare just started introducing some lunch-and-learn seminars. They have emailed us...

Jun 2021
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VP/Other Executive

The program is simple for technologists. They just go in and review the study. Sometimes...

Jun 2021
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VP/Other Executive

The integration with other systems works well. We just have to go through the process of...

Jun 2021
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VP/Other Executive

The support people are sometimes in a hurry to close our ticket, but we want to keep the ticket open...

Jun 2021
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VP/Other Executive

I would recommend that other customers have a little more than the minimum requirements for the...

Jun 2021
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Manager

The system is very user friendly. All the different drop-down menus are very intuitive.

Jun 2021
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Manager

The vendor keeps their promises, and they are very easy to work with. Sometimes, the vendor is a...

Jun 2021
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Manager

Due to COVID-19, I didn't get to go to the training that is usually offered. However, the vendor has...

Jun 2021
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Manager

I have only ever worked with this product, so I have no clue how any other PACS solutions work. I...

Jun 2021
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Manager

The people from the organization that I work with are great. I speak mostly with technical support...

Jun 2021
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Manager

I want to have the ability to search for cases with zero images rather than looking for a date range...

Jun 2021
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Manager

Overall, the system is pretty. Even just the process to set up our own preferences and show things...

Jun 2021
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Manager

Change Healthcare has changed. Now, when we call them for support, we often have to wait for a...

Jun 2021
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Manager

The main reason that we are with Change Healthcare is that the larger facilities that we associate...

Jun 2021
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Manager

The vendor’s people don’t really make promises to us when we work with them to get things resolved,...

Jun 2021
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Manager

I haven't seen a quote from the vendor in a while, but the last upgrade to the system was a major...

Jun 2021
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Manager

During our last upgrade, there was a team member from Change Healthcare who didn't seem to be as...

Jun 2021
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CIO

Change Healthcare doesn't give us access to any of the big data. That is something that they lack.

May 2021
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CIO

We moved to Change Healthcare because of their presence in other organizations in our area.

May 2021
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CIO

We aren't able to share images in the system. The other organizations that work with Change...

May 2021
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CIO

If it were up to me, I wouldn't buy Radiology Solutions again. We have had many issues with it. We...

May 2021
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