Radiology Solutions (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:27:28 AM and Model.EvProductId = 36786

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

I like the system. I get a lot of positive feedback from the users that Radiology Solutions is a...

Oct 2019
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Manager

Relationship

I used to have a very good working relationship with our zone manager, but that person left. Now we...

Oct 2019
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Manager

Relationship

The support is good. Change Healthcare's people are always friendly and helpful; they always get the...

Oct 2019
 Helpful

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Manager

Service and Support

My criticism of the support is that there is a high turnover rate, though that is probably a...

Oct 2019
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Manager

ROI / Cost (care and feeding)

I don’t know what the money exchange was or what our core contract is. That is information that I am...

Oct 2019
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Director

Other Observations & Comments

Change Healthcare has good intentions; I just think they lost all their best employees.

Aug 2019
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Director

Implementation and Training

My criticism of Change Healthcare is that they let us get to a very unsupportable and unmaintainable...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

Things are going well with this system. I have no real complaints. Overall, the quality of the...

Apr 2019
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Analyst/Coordinator

Implementation and Training

We didn't have any problems with implementing this system. Everything went well, and we stuck to our...

Apr 2019
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Analyst/Coordinator

Relationship

Change Healthcare does everything they say they are going to do. We have only had one issue in the...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are a few things that some of the other vendors in the space provide that I wish Change...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We used to have trainings all the time for this system, and now we never do. The system is fairly...

Apr 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

In terms of PACS, I feel like once an organization chooses a PACS vendor, that organization stays...

Apr 2019
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Analyst/Coordinator

Service and Support

Change Healthcare's service is extremely good. We have occasionally gotten people that aren't...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

When we have had ongoing problems with the system, we can call Change Healthcare, and we can talk to...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would absolutely recommend this system. Overall, the product is very good. I would never not...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

I can't say anything bad about the company's support now. Things have been fairly good. Nine times...

Apr 2019
 Helpful

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Director

Implementation and Training

We are currently engaging with Change Healthcare to do training, but there is nothing special about...

Apr 2019
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Director

Other Observations & Comments

Just like any other vendor, there are some really great people who work at Change Healthcare, and we...

Apr 2019
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Director

Functionality and Upgrades

We have the old configuration, but Change Healthcare hasn’t really brought anything new to the...

Apr 2019
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Director

Service and Support

When McKesson and Change Healthcare merged, a lot of people we liked and had good relationships with...

Apr 2019
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Director

Functionality and Upgrades

Because of the merger, the vendor has chosen to drop some products they were supporting; they won’t...

Apr 2019
 Helpful

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Director

Relationship

The support has been mediocre. We can have really good days and really bad days. Change Healthcare...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

We recently upgraded our operating system, and we are still transferring our architecture over to...

Apr 2019
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Manager

ROI / Cost (care and feeding)

I can’t see our organization moving to another product anytime soon. Our radiologists are used to...

Apr 2019
 Helpful

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Manager

Service and Support

Our issues don't get resolved quickly or well. The support team doesn't escalate some issues that...

Apr 2019
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Manager

Implementation and Training

With a bit of training, Radiology Solutions is very easy to use. Change Healthcare has a PACS...

Mar 2019
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Manager

Technology

Radiology Solutions is very slow sometimes, and the user interface is very slow on the computers....

Mar 2019
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Manager

Interfacing and Integration

If Change Healthcare were to watch vendors like Siemens, they would see some of the integration in...

Mar 2019
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Manager

Other Observations & Comments

In the last few years, no new technology has come along. There is new software coming in a years'...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

McKesson Radiology has good functionality for results notifications, business intelligence, and peer...

Dec 2018
 Helpful

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Director

Functionality and Upgrades

McKesson Radiology is still a good product. We haven't seen as many improvements lately, but that...

Sep 2018
 Helpful

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Director

Other Observations & Comments

Everything comes down to relationships, and most of the people we used to interact with at Change...

Sep 2018
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Director

Sales and Contracting

We were in a challenging situation with Change Healthcare at one point. We paid for specific...

Sep 2018
 Helpful

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Director

ROI / Cost (care and feeding)

We were doing a minor update recently in order to provide our end users with a new web viewer, but...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

Our satisfaction with McKesson Radiology is quite high, especially among our clinicians who have...

Sep 2018
 Helpful

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Director

Relationship

Things have changed with Change Healthcare's executive involvement. We would have rated McKesson...

Sep 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare is charging us more. They used to include everything in one charge, but now we...

Sep 2018
 Helpful

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Director

Service and Support

We have had a lot of problems with McKesson. We have a lot of issues that McKesson cannot seem to...

Mar 2018
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Director

Technology

McKesson’s ability to deliver new technology is the crux of their problem. They delivered a useful...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

We can't make any technology changes right now, but everyone has agreed that McKesson Radiology will...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

McKesson Radiology's ease of use is pretty good. The radiologists don't have a big problem in terms...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

Our problem is that when we try to do some value-added things, McKesson Radiology falls apart. We...

Mar 2018
 Helpful

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Director

Interfacing and Integration

McKesson Radiology doesn’t integrate. Right now, we want to give and take in our region, and the...

Mar 2018
 Helpful

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Director

Service and Support

We have a lot of tickets open that don't get closed. McKesson has a lot of turnover in their support...

Mar 2018
 Helpful

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Director

Other Observations & Comments

We have to escalate fairly often to higher levels of support. McKesson says all of the right things,...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

We are really struggling to drive tangible outcomes with McKesson Radiology. I would not recommend...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

The day-to-day functionality, such as the functionality for hammering through imaging and doing...

Mar 2018
 Helpful

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Director

Relationship

It is not that McKesson is not trying to keep promises, but the reality is that the promises are not...

Mar 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Things change. McKesson did not nickel-and-dime us in the past. They were really good. Things are...

Mar 2018
 Helpful

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Director

Service and Support

We have been using the tool for a long time; we were using it when it belonged to another vendor....

Mar 2018
 Helpful

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Director

Functionality and Upgrades

We use McKesson Radiology, and we have very high satisfaction from our users. We love the interface....

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We have had some challenges with the McKesson Radiology database. It doesn't work well with time...

Nov 2017
 Helpful

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Director

ROI / Cost (care and feeding)

McKesson Radiology is mostly interoperable with the diagnostic-imaging repository component. The...

Nov 2017
 Helpful

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Director

Relationship

McKesson's department for imaging and workflow solutions has moved to another organization called...

Nov 2017
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