Chartis Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
Research Director
Commentary Summary
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User Commentary
Relationship
Chartis seems to be willing to work with clients on creating a scope and scale of a project that...
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Relationship
We have had exceptional access to Chartis’ leadership, and the firm has helped us achieve some big...
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Relationship
Overall, I dislike consultants and have had very little use for them over the course of my career....
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Operations
Having the firm come on-site was helpful. We always found that to be very advantageous for them to...
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Relationship, Value
Two outcomes were for sure improved customer experience and improved staff experience. Hiring...
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Relationship, Operations
The consultants I worked with closely did a really good job of listening to our unique issues and...
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Operations
The firm could have helped us make decisions faster. They did the best they could, but we probably...
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Services
From a choice standpoint, Chartis tends to market themselves better than other firms. We tend to...
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Relationship
There were areas where Chartis moved us forward in a pretty efficient manner. I found that to be the...
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Relationship, Value
At times, I felt there were more resources from Chartis than necessary. Like any consulting firm,...
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Relationship
There was one key staff member from Chartis who was experienced and personable and communicated...
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Relationship, Relationship, Services, Services, Value, Value
We have improved our clinical operations thanks to our work with Chartis.
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Relationship, Relationship
Chartis’ people were fantastic. They broke the program down in a very systematic way. We are still...
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Relationship, Relationship
Anyone would be foolish not to hire Chartis. Chartis was fantastic. They knew exactly where we were,...
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Relationship, Relationship
Our work with Chartis has been the key project for enabling our navigation program.
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Relationship, Relationship
Chartis’ team candidly spent a lot of time looking for wins in areas where we weren't necessarily...
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Relationship, Relationship
Chartis is extremely accessible, including the lead partners on the account. They are willing to...
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Relationship, Relationship
Chartis is not a chop shop. Their people like where they work. The bright side of a chop shop is...
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Relationship, Relationship
Chartis is ubiquitously used in strategically important areas, so they have direct knowledge of and...
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Relationship, Relationship, Operations, Operations
Chartis is very flexible. We were probably responsible for many delays, and they did everything...
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Relationship, Relationship, Services, Services
When it comes to outcomes, there is a two-way street. Chartis doesn't drive outcomes themselves, and...
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Services
I'm defining strategy as being ahead of the curve. That is not really what we asked of the firm, so...
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Relationship, Relationship, Value, Value
I have worked with nearly every healthcare consulting firm of a certain size, and Chartis is by far...
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Relationship, Relationship, Value, Value
Chartis has the best value in healthcare consulting. They are the right size where they can get big...
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Relationship, Relationship, Operations, Operations, Services, Services
If people want experts in digital health who viscerally understand how to stand up businesses, then...
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Relationship, Relationship
Chartis did a brilliant job, and I felt like I had an unbiased, accurate deliverable that really...
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Loyalty, Loyalty, Relationship, Relationship
We went with Chartis because of their deep knowledge in the digital space, ability to be very...
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Loyalty, Loyalty, Relationship, Relationship
The project brought confidence and insights, which were super helpful. Chartis’ insights and their...
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Operations, Operations
After the engagement, there were a couple of follow-up quick chats, but we identified exactly the...
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Relationship, Relationship, Operations, Operations
One of the senior folks that the firm brought to the table was super knowledgeable in this space....
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Relationship, Relationship, Operations, Operations
Chartis did a great job of bringing our people along the journey of how they got the insights in the...
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Services, Value
We told Chartis how much money we had and that we wouldn't go beyond that amount, and they stuck to...
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Operations
The framework of ideas around what the product and services could look like was very strong. The...
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Relationship, Relationship
We did not have a problem with our ability to engage the executives at Chartis. Our experience was...
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Relationship, Relationship
Chartis’ strength is to set the stage at the C-suite level about what it takes to be successful with...
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Loyalty, Loyalty, Value, Value
One of the biggest things we achieved was a digital transformation strategy that was approved by our...
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Loyalty, Loyalty, Operations, Operations
Digital transformation is a large concept, so when we were looking for an assessment and...
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Loyalty, Loyalty, Relationship, Relationship, Value, Value
The gap in our engagement with Chartis was in the general depth and expertise of driving digital...
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Relationship, Relationship, Services
Working with Chartis has been fantastic. We work with a lot of firms on a lot of different things,...
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Relationship, Relationship
We have the A team on our project. Chartis’ people anticipate what I need. They are prompt. They...
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Services, Services, Value, Value
I would put the outcomes we have seen from Chartis in a few categories. One outcome is access to...
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Loyalty, Relationship
I was already familiar with Chartis, and they had a good reputation. I knew that they worked with...
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Relationship, Operations
The firm’s greatest strength was their domain expertise. We have done consulting engagements before...
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Relationship
Some benefits we achieved from our engagement with Chartis were a strategic approach, our next...
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Relationship
With any consulting engagement, we go into it with an idea of what we are going to accomplish and...
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Relationship
We had to have a few conversations to align with the firm when they helped us think about how to...
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Relationship, Relationship, Relationship
Chartis could articulate financial investment risks, vendor needs, and the current state of the...
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Loyalty, Loyalty, Loyalty
Chartis had a track record of specific engagements related to what we wanted, and when we did our...
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Value
We paid a lot, but Chartis didn’t nickel-and-dime us after that. I would absolutely buy services...
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Operations, Operations
The firm has a very strong methodology, which got in the way a little because of the uniqueness of...
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Operations, Operations
The firm definitely had expertise. They had experience with similar projects, which was helpful.
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Value, Value
Maybe my expectations are low for most consulting firms, but Chartis delivered consistently on time...
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Relationship, Relationship, Value, Value
Working with Chartis was great. They were exceptional. I have worked with a lot of different firms,...
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Loyalty, Loyalty
We moved to Chartis after an engagement with a firm that left a mess. We were looking for a firm...
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Value, Value
We paid a lot, but Chartis didn’t nickel-and-dime us after that. I would absolutely buy services...
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Operations
Chartis went about and beyond my expectations. They really helped train a team of new analysts on...
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Relationship, Relationship
Even post-engagement, Chartis is actively engaged. We are not formally working on a project, but the...
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Relationship, Relationship, Operations, Operations
The firm took the time to understand and listen to what we described as the challenge ahead of us....
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Loyalty, Loyalty, Relationship, Relationship
Chartis is an entity that is a big brand; they are like Adidas or Nike in this space. In the initial...
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Relationship, Relationship
I'm impressed with Chartis’ people, responsiveness, and thoughtfulness, and I'm impressed with the...
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Value, Value
Ultimately, whenever we agreed upon a price with Chartis, it landed there, and people felt...
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Loyalty, Loyalty, Relationship, Relationship
We engaged Chartis to be our strategic planning partner to help us refresh and rebuild our strategic...
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Relationship, Relationship, Operations
Chartis brought industry perspective and good facilitation within our own company. They are very...
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Loyalty, Loyalty, Value
Chartis' services aren't cheap, but organizations get what they pay for. We knew that going in, but...
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Relationship, Relationship, Relationship, Value
Chartis has a very specialized capability here. They know this space, they know our industry, and...
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Services
Our funds flow model is very convoluted and complex. Within a very short amount of time, our...
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Relationship, Relationship, Operations
Chartis is flexible and agile, which is good when we are dealing with strategy projects because...
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Relationship, Relationship
Chartis is always on time, and they always deliver. They always send prereads ahead of time. I can't...
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Relationship, Relationship, Value
Chartis brings a lot of subject matter expertise to our work. Bringing those client profiles over is...
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Operations
The only opportunity for improvement for Chartis was that their input opportunities were not...
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Relationship, Relationship
Everyone can always improve, but I have never been as impressed with a consulting agency in my...
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Relationship, Relationship
Chartis was able to pivot. They identified where we needed to shift to get a better organizational...
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Relationship, Relationship
Chartis is a good-sized firm that has a lot of subject matter expertise. They are not too big or too...
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Value, Value
Chartis doesn’t add on a bunch of extra fees. We know what we are getting with them once we...
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Loyalty, Loyalty, Operations, Operations
The final product the analytics team left us with required quite a bit of debriefing. We had to go...
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Operations, Services
Chartis did exactly what was asked of them and no more. There was a disconnect regarding the sales...
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Relationship, Relationship
We are an Epic shop, and based on Chartis' questions and data requests, it was not clear to me that...
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Relationship, Relationship, Operations, Operations
The consultants from Chartis were all professional, courteous, and easy to work with. I would work...
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Operations, Operations
Overall, our project with Chartis went well, and our goals were met. We were looking for both cost...
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Relationship, Relationship, Services
I felt like Chartis didn’t really know what they were doing in a certain area. They used their...
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Relationship, Relationship, Operations, Operations
We had worked with some of Chartis’ individuals before on a previous engagement with a different...
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Relationship, Relationship
Chartis’ team was big; there were a lot of people. When we had our executive team meetings, it was...
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Relationship, Value
The payment model for this engagement was much better than other models. It made everything really...
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Relationship, Relationship, Value
Over the years, I have worked with a number of consultants on different initiatives, and I have...
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Relationship, Relationship
Our account executive was very engaged. They really helped remove any barriers, and they were very...
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Relationship, Relationship, Operations, Operations
Chartis provided guidance and knowledge, and we had to provide the relationship and work with the...
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Value, Value
In terms of financial value, we are already projected to more than pay for the project. Governance...
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Loyalty, Loyalty, Relationship, Relationship
Chartis helped us with a couple of different things. That was not my first time working with...
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Relationship, Relationship, Operations, Operations
Chartis understood the engagement very well. They brought in a workforce that had the ability to...
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Relationship, Relationship
We were most impressed with and pleased by the degree of expertise that is resident within the...
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Relationship, Relationship
I'm absolutely amazed at the availability of the firm’s higher-ups to remain engaged on a regular...
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Relationship, Relationship
Chartis is the easiest firm to work with that I have ever worked with. They really listened to the...
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Loyalty, Value, Value
I am 150% happy with the product that Chartis delivered for us, and we would absolutely buy their...
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Relationship, Operations
Chartis was responsive to requests. It is hard for a consultant to come in and implement something...
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Relationship, Relationship
We did have very tangible things that we moved forward on with Chartis, and we were very happy with...
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Operations, Operations
We were in the process of developing a new strategy for the organization, and while we had done the...
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Relationship, Relationship
The purpose of having Chartis brought in was to bring an external perspective that was at the same...
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Operations, Services
There is the possibility that Chartis could have provided us with a little more refinement on...
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Value, Value
I would tell a friend that among the group that are peers, Chartis is very true to their contract...
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Relationship
In my mind, Chartis exceeded expectations, but one of the most difficult parts of this engagement...
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Relationship, Relationship
Chartis is deeply embedded in the healthcare industry, specifically on the provider side, and that...
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Value, Value
In an ideal world, consultants would read minds, but of course, they can't. Any advisor or...
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Value, Value
We get more than our money’s worth with Chartis. We put a lot of money into our project. That needed...
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Loyalty, Loyalty, Value, Value
The outcomes we have achieved from partnering with Chartis are methodologies for distributing funds...
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Relationship, Relationship, Value
Chartis was able to come in and use their knowledge from other organizations, but they also tried to...
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Relationship, Relationship, Services
Chartis has had wonderful execution. Their communication strategy has been very helpful. They have...
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Loyalty
Chartis has been consistent, and we have transitioned seamlessly from one aspect to the next. We...
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Relationship, Relationship
If someone is looking for project focus where the firm is going to get them across the line on a...
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Relationship, Relationship
The firm has had a pretty steady team, and that has been good. Chartis' ability to pivot has been good....
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Relationship, Relationship
Thanks to our engagement with Chartis, we are seeing strategic acquisitions. Chartis has also helped...
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Relationship
Chartis identified the top use cases for us and the subprojects under those use cases. The firm...
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Relationship
I wanted Chartis to be a little more forceful about doing the right things based on their expertise....
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Relationship, Relationship, Value, Value
Chartis helped us create a comprehensive plan that went after multiple areas of potential...
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Value, Value
Chartis isn’t priced as high as some bigger firms, but the quality is as good or even better. To...
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Relationship, Relationship
The firm is good about vetting people in advance. When I talk to their partner, I recommend certain...
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Relationship, Relationship
When Chartis says they will do something by a certain date, they deliver. They know what has worked...
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Relationship, Relationship
We get into some very detailed areas with Chartis, and if we want to go in a direction that wasn’t...
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Relationship, Relationship
We work closely with the Chartis executives, and I'm always amazed. They come up whenever they need...
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Value
The outcomes we have achieved with Chartis include decreased costs and improved net revenue.
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Relationship, Relationship, Value, Value
Chartis is knowledgeable and professional; they are subject matter experts and are easy to work...
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Loyalty, Loyalty, Value, Value
I think Chartis could be cheaper. They are very expensive. We clearly would not have gotten our...
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Relationship
What Chartis does best is identify consultants with the right experience. The consultants are able...
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Operations
One of the projects that we worked on with Chartis was a homegrown tool, and there were a lot of...
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Relationship, Relationship
I think Chartis sets expectations that may be a bit too unrealistic about what they are going to...
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Relationship, Services
Chartis’ people were just fantastic. They broke the program down in a very systematic way. We are...
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Services, Value
We have improved our clinical operations thanks to our work with Chartis.
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Loyalty, Relationship
Anyone would be foolish not to hire Chartis for value-based care consulting. Chartis was fantastic....
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Value
Chartis did some good work, but I think a lot of that came right toward the end, so I am not sure...
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Services, Value
Chartis’ team candidly spent a lot of time looking for wins that were in areas where we weren't...
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Loyalty
Our work with Chartis has been the key project to enable our navigation program.
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Loyalty, Relationship
The firm’s consultants are just very good at what they do. They are revenue cycle experts. They are...
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Value
From my standpoint, I would do everything to avoid needing to use Chartis or a firm like them...
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Services, Services, Value, Value
Chartis absolutely exceeded our expectations with their speed and agility in coming in and assessing...
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Relationship, Relationship
The people we worked with from Chartis were excellent. I had the advantage of having worked with one...
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Relationship, Relationship
Chartis has been a great partner. I have worked with consultants in the past where at the end of the...
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Relationship, Relationship, Operations, Operations
We brought Chartis in to help us evaluate the impact in certain areas and then help us figure out...
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Relationship, Relationship
I would tell others looking at Chartis that when they run into roadblocks with teams or departments,...
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Relationship, Services
One thing Chartis did to exceed expectations was at each step of the process, they actually produced...
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Relationship, Relationship
Chartis was very thoughtful and active in working with us to make sure that their cookie-cutter...
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Relationship
Chartis was very transparent and approachable. I thought they integrated and worked well with a...
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Relationship
I have a recurring call with Chartis. They have been great. And Chartis’ executives are very...
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Services
We are taking on a large task. While we have seen the payoff and the benefit in some areas, we are...
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Loyalty, Loyalty, Relationship, Relationship, Operations, Operations
Even though Chartis is leaving us with many tools, we feel like we should have been able to...
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Relationship, Relationship, Services, Services
I would tell others that Chartis is smart and has data-driven analytics and tools to allow us to...
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Relationship, Relationship, Value
Chartis' real expertise comes from their software's ability to project what could be achieved. The...
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Relationship, Relationship
We would purchase from the firm again because they deliver; they bring talent and expertise to the...
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Loyalty, Loyalty, Relationship, Relationship
We trust Chartis; we work with them, and they work with us. We meet regularly with Chartis, and...
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Value, Value
Chartis is certainly not cheap. They are very expensive, but I don't see little, tiny charges being...
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Loyalty, Loyalty, Relationship, Relationship
Chartis competes with the big thought leaders that we would normally expect in this space. We chose...
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Relationship, Relationship
Chartis showed up, and the leaders who were engaged in presenting the work spoke with eloquence,...
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Relationship, Relationship, Services
The results from Chartis’ work are not just showing up in our actual KPIs and performance. What is...
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Relationship, Relationship
Chartis is well versed in working in concert with our team, so they don't suggest ideas that are...
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Relationship, Relationship, Operations, Operations
We had other consultants before we worked with Chartis, and with those consultants, nothing changed....
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Relationship, Relationship, Operations, Operations
When we had a project to implement new policies and controls, Chartis allowed us to achieve our...
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Relationship, Relationship
The individual from Chartis that we work with thinks not only about us but also about how to...
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Relationship, Relationship
Chartis is in the top 10% of consultants that I deal with. They are a pleasure to work with, but...
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Operations, Operations
We had a slew of ideas that we had to organize and gather, and the firm brought in additional data,...
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Loyalty, Loyalty, Relationship, Relationship
Chartis is invested in us succeeding, so I think that we will continue to speak with them. After...
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Relationship, Relationship, Services
Chartis has always kept to our meetings with them, and our group is very engaged with them. The firm...
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Relationship, Relationship, Relationship
Sometimes there is a little too much talk with Chartis and we need to ask them to stop talking since...
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Relationship, Relationship, Operations, Operations
I would tell a friend about the firm's 340B expertise. I know that there are more consultants in...
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Relationship, Relationship
Chartis isn't as big as some other firms, and that could be viewed as a weakness. However, it seems...
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Relationship, Relationship, Services
The people from Chartis are very professional. The executives that we are dealing with are very...
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Relationship, Relationship, Operations, Operations
I did one-on-one work with a consultant to do some of the analysis and growth projections. The...
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Operations, Value
The final product that Chartis delivered has stood on its own in the months since. We go back and...
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Loyalty, Loyalty
We have a strategy and growth partner that we use that has been very good to us. We use Chartis...
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Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations
The principal person on our project with Chartis was very engaged and sensitive to client needs....
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Loyalty, Loyalty, Value, Value, Value, Value
We are really satisfied with the things we identified. We haven't gotten our money's worth yet in...
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Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations
We have had a good engagement with Chartis overall. We have really enjoyed working with the team and...
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Relationship, Relationship, Relationship, Relationship
The firm asks the tough questions like whether our workforce is the right size, whether our...
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Relationship, Relationship, Services, Services
One thing I appreciated about Chartis is that we could define a scope of work for a consulting...
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Loyalty, Loyalty, Value, Value, Value, Value
Working with Chartis was a big opportunity. A big portion of the work was cost reductions on the...
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Relationship, Relationship, Relationship
Chartis has a lot of really smart people who have deep knowledge about the things that they talk...
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Operations, Operations, Operations
Some things that made Chartis stand out were their content, expertise in the specific area where we...
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Relationship, Relationship, Relationship
The firm hasn’t exceeded expectations, but they have met expectations. We expected that the firm...
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Loyalty, Loyalty, Loyalty
We selected Chartis in the end because they packed a lot of punch. What they brought to the table...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We had a very good team from Chartis. The firm brought the right resources to the table. For...
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Relationship, Relationship, Relationship, Services, Services, Services
Chartis’ end product was very sophisticated and well done. I can’t say there was anything I wished...
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Relationship, Relationship, Relationship
I would tell someone looking for an organization with expertise in digital innovation in healthcare...
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Operations, Operations, Operations
Chartis’ consultants did the prep work for meetings and allowed us to identify whether anything...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
Our engagement with Chartis has started to show some good results.
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
One of Chartis’ strengths is subject matter expertise, and that is very important for a consulting...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations, Operations, Operations, Operations
Chartis took some time to understand the concept behind why we did certain things. If that bridge...
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