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Ciox Health Outsourced Coding
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Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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Director

Relationship

I have been on calls with some of Ciox Health’s leaders, and they know what is going on with coding....

Mar 2023
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Director

Project Results

I would recommend Ciox Health because they provide good quality coders. The coders are seasoned and...

Mar 2023
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Director

ROI and Cost

Ciox Health is fair. They are not just giving us coders; they are giving us their best. That is what...

Mar 2023
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Manager

Project Results

One thing Ciox Health could do better is to find more coders. It is hard to fill coding positions,...

Mar 2023
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Manager

Relationship

Ciox Health is a good partner. They listen to what our needs are, and they help us come up with...

Mar 2023
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Manager

Project Results

We like the quality of the people that the firm has on our account. We test the coders before they...

Mar 2023
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Director

Tools and Methodology

We have had very little turnover, and the turnover has been because Ciox Health does a lot of...

Mar 2023
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Director

Tools and Methodology

Ciox Health should offer more education on the topics they know are targeted, such as malnutrition,...

Mar 2023
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Manager

Tools and Methodology

The firm has been helpful to us. We have had a long-term relationship with the firm, so we have had...

Mar 2023
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Manager

Tools and Methodology

The firm’s management knows what we need and knows our expectations. And the firm works very...

Mar 2023
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Director

Relationship

There is a coder shortage, so we have reached out to different companies, including Ciox Health, to...

Jan 2023
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Director

ROI and Cost

Ciox Health matches our productivity, and the cost is based on charts completed, so however much we...

Jan 2023
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Director

Relationship

I would highly recommend Ciox Health. If I am clear in my communication to Ciox Health, like if we...

Jan 2023
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Manager

People and Knowledge

We have always had a great relationship with Ciox Health. We have scheduled calls. For communication...

Jan 2023
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Manager

People and Knowledge

The last few people we had from Ciox Health didn't produce very good quality. I felt like they were...

Nov 2022
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Manager

Relationship

Ciox Health is very communicative. If I need something, they are always willing to help. I have...

Nov 2022
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Manager

Project Results

Our experience has been pretty good. Some of the coders on our team are a bit more inexperienced...

Sep 2022
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Manager

Project Results

The coders have been fine. They are just doing an hourly rate. Ciox Health has met our expectations,...

Sep 2022
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Manager

People and Knowledge

The executive involvement has been really good. An executive from Ciox Health has checked on things...

Sep 2022
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Manager

Project Results

I just wish that the manager could get coders on the days and worklists a little better. The account...

Sep 2022
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Manager

Relationship

I have worked very well with Ciox Health over the years. They are always on time and ready to find...

Sep 2022
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Manager

Tools and Methodology

The firm keeps us very involved and informed in a variety of ways. Of all of the vendors we use,...

Sep 2022
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Director

Project Results

Ciox Health has been really good about helping us as our needs arise. They are getting people for us...

Sep 2022
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Director

Tools and Methodology

We would like to see improvements in the onboarding process from Ciox Health. The training itself is...

Sep 2022
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Director

Tools and Methodology

If we find an issue with the code from Ciox Health, it doesn’t get taken care of within an...

Sep 2022
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Director

Project Results

As far as strategic ability goes, the reporting from Ciox Health could be better. I always have to...

Sep 2022
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Director

People and Knowledge

The management team at Ciox Health is excellent. They are very responsive. The minute I ask the...

Sep 2022
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Director

Project Results

Ciox Health’s turnaround time is excellent; they have a 48-hour turnaround time, and they are never...

Sep 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Ciox Health wasn't my first option, and we used them because we had to, but I would contract with...

Aug 2022
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Manager

Sales and Contracting

Ciox Health charges us for every little thing. Ciox Health has someone pull reports out of our...

Aug 2022
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Manager

Tools and Methodology

I would like to see Ciox Health have a bit more of a proactive approach instead of me having to ask...

Aug 2022
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Manager

Relationship

We speak with a couple of different executive representatives from Ciox Health. But we struggled...

Aug 2022
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Manager

Project Results

We actually had a huge uptick in our denials after Ciox Health started doing our coding. A lot of...

Aug 2022
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Manager

Tools and Methodology

I feel like the firm does a pretty good job of getting a schedule out for the coders.

Aug 2022
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Director

Relationship

Ciox Health is very professional and organized. The firm is very responsive and considerate of our...

Jul 2022
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Director

People and Knowledge

Ciox Health has very skilled and seasoned coders; the firm finds unicorns. That is how rare it is to...

Jul 2022
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Director

Project Results

I would like to see Ciox Health improve the speed at which they handle some of the difficult cases...

Jul 2022
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Director

Relationship

Ciox Health has a great leadership team that is very easy to work with and meets our coding needs...

Jun 2022
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Director

People and Knowledge

The quality of coders in general is an industry issue. However, Ciox Health and their coders are...

Jun 2022
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Manager

Project Results

Ciox Health’s flexibility and innovative solutions have been amazing for our organization. Over the...

Jun 2022
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Manager

People and Knowledge

Ciox Health is a great company. Their communication is top notch. Not only do their managers and...

Jun 2022
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Manager

Relationship

I don’t really see any areas of improvement for the firm, because they are really, really good about...

Jun 2022
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Manager

Relationship

The firm is pretty good about trying to figure things out. We have a great partnership. They are a...

Jun 2022
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Manager

Relationship

Overall, I have had a really good experience with Ciox Health. We have been with them for years, and...

May 2022
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Manager

Project Results

In the coding world, it is very hard to exceed anyone's expectations. Coding is not easy, and there...

May 2022
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Manager

Other Observations

There have been some coders that haven’t worked out in the past. Every once in a while, a staff...

May 2022
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Manager

Tools and Methodology

Sometimes, things happen on the firm's side when staff members that are supposed to be available...

May 2022
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Manager

Tools and Methodology

The firm audits their staff, and I usually get a report and feedback on that audit. The firm...

May 2022
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Manager

ROI and Cost

Back in the day, this kind of work used to be priced per chart, but now, the work costs an hourly...

May 2022
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Manager

Project Results

We use Ciox Health's coders for pro re nata work, and that is a win because I can pull people off...

May 2022
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Manager

Tools and Methodology

I am a fan of Ciox Health. We have gotten really good coders from the firm. I have confidence in the...

Apr 2022
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Manager

Relationship

We have had a partnership with Ciox Health for a long time. They communicate very openly. If I don't...

Apr 2022
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Director

People and Knowledge

I requested a chart audit on a coder as part of the compliance requirements for external coding...

Apr 2022
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Director

Lessons Learned

The advice I would give to someone looking at working with Ciox Health would be to pay attention to...

Apr 2022
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