Ciox Health Outsourced Coding Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 8:11:00 PM and Model.EvProductId = 73781

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User Commentary

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Manager

People and Knowledge

I was burnt by a lot of contract companies and had many different issues around coding quality...

Sep 2020
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Manager

Relationship

I would definitely recommend the vendor for their outsourced coding. They usually reach their...

Sep 2020
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Manager

People and Knowledge

I have never really had to escalate issues above our top manager from the vendor. I don't think we...

Sep 2020
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Director

Relationship

The Ciox Health salesperson who works in our region is a person of integrity and honesty. That...

Jul 2020
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Director

ROI and Cost

We don't get charged for anything with Ciox Health. They make money off of us, so there is a revenue...

Jul 2020
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Manager

Relationship

In terms of coding quality, I have had a few issues, but when I have expressed them, Ciox Health has...

Jun 2020
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Manager

Relationship

The executives still keep up with us despite the size of our account. I have dealt with only one...

Jun 2020
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Manager

ROI and Cost

Ciox Health is expensive, but their service is also a need, so I would buy their service again. I am...

Jun 2020
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Manager

Relationship

We don’t use Ciox Health for our full staff, but they are helpful to fill a few spots when needed....

Jun 2020
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Manager

Relationship

There were definitely a few things Ciox Health did regarding COVID-19, so they were very supportive....

Jun 2020
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Manager

Relationship

The vendor was extremely helpful and provided a lot of resources and education around COVID-19. Due...

Jun 2020
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Manager

Tools and Methodology

The vendor’s coders were more productive than our internal coders were. The vendor absolutely...

Jun 2020
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Manager

People and Knowledge

The coding manager is an excellent communicator. We have had the same coders for several years, and...

Jun 2020
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Manager

ROI and Cost

The vendor doesn’t nickel-and-dime. They do a lot of extra things at no additional cost. Ciox Health...

Jun 2020
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Manager

Project Results

We hold Ciox Health’s coders to the same standards as our coders, and Ciox Health evaluates their...

Jun 2020
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Manager

People and Knowledge

The individual I work with from Ciox Health’s leadership is very good to work with and is very...

Jun 2020
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Director

Relationship

The vendor is not very customer focused, and I have had multiple conversations with them. They don’t...

May 2020
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Director

Relationship

I give the vendor a low rating for supporting us during the COVID-19 crisis. They basically...

May 2020
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Director

Future Outlook

I wouldn’t use the vendor's services again. I have been trying to fill their space with another...

May 2020
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Director

Relationship

The vendor is lacking in their customer service. Their scheduling, charges for downtime, and the...

May 2020
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Director

Relationship

Over the years, the vendor has shorted us on staff, and they haven't worked with us. When they would...

May 2020
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Director

People and Knowledge

Our happiness really comes down to the person that we interact with day to day. That individual is...

Apr 2020
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Director

ROI and Cost

I would absolutely recommend Ciox Health. The deliverables are always there and expected. The...

Apr 2020
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Director

Relationship

We have had to reduce so many agency hours because of COVID-19; a lot of work isn’t available at the...

Apr 2020
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Director

ROI and Cost

When we first got with Ciox Health, there was some nickel-and-diming going on, but Ciox Health...

Apr 2020
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Director

People and Knowledge

Ciox Health’s staff members and consultants are very good. Compared to the good old days, the...

Apr 2020
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Director

Relationship

We have had a really good partnership with Ciox Health because of the contacts and representatives...

Apr 2020
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Manager

Tools and Methodology

There have been several times when people have been available, so we processed the paperwork for...

Jan 2020
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Manager

Tools and Methodology

Ciox Health has really helped us bridge some difficult staffing gaps. When I contract with a...

Jan 2020
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Manager

Project Results

We are still transitioning through our implementation and trying to figure out the system. Things...

Jan 2020
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Manager

Relationship

The vendor's productivity isn’t what it should be. They are very accommodating about trying to...

Jan 2020
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Manager

Other Observations

The vendor has tried to do what they have needed to do; the problem isn't that they didn't try. Some...

Jan 2020
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Director

Tools and Methodology

We only use a few of the vendor's coders right now. Ciox Health outsources a good bit of our coding...

Nov 2019
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Manager

Tools and Methodology

Ciox Health doesn't cover when people take time off. We have pro re nata people now because of that....

May 2019
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Manager

Sales and Contracting

The one thing that I would say is that Ciox Health's rates are still higher than other vendors' rates....

May 2019
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Manager

People and Knowledge

Ciox Health is very responsive. I do tend to call our other coding firm first because their coders...

Nov 2018
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Manager

People and Knowledge

Ciox Health does partner with us. We talked to them about the weekend coverage. When they aren’t...

Nov 2018
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Manager

Tools and Methodology

We audit Ciox Health’s coders as part of our QA. We do quality audits for every coder, including...

Nov 2018
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Manager

Tools and Methodology

Ciox Health gives us monthly information, and we have monthly webinars with them.

Nov 2018
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Manager

Project Results

Ciox Health has a higher error rate than the other coding firms we use. Ciox Health has some good...

Nov 2018
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Manager

People and Knowledge

Ciox Health always accommodates our changing needs. We have monthly calls with them, and any issues...

Nov 2018
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Manager

Tools and Methodology

I don’t like that there is a 30-day notice to remove somebody from my account. With other companies,...

Nov 2018
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Manager

Project Results

Ciox Health had some growing pains and management changes, and they were unable to provide us with...

Nov 2018
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Director

Win/Loss - Why they were selected (by current clients)

We are using Ciox Health in addition to another outsourced coding vendor. Ciox Health had the right...

Sep 2018
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Director

Lessons Learned

Ciox Health has some coders who are stronger than others. It is evident where those divisions are,...

Sep 2018
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Manager

Other Observations

We have found that things work well when someone from CIOX initially comes on-site. Our relationship...

Nov 2017
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Manager

Tools and Methodology

CIOX is very prompt when we need something corrected. If my abstracting leader or team leader needs...

Nov 2017
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Manager

People and Knowledge

We tested the applicants that CIOX sent us. We have a test based on our internal coding. That was a...

Nov 2017
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Manager

Tools and Methodology

We have given CIOX more work because their processes are similar to ours. They have a manager that...

Nov 2017
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Director

Tools and Methodology

CIOX is very responsive, and they meet with us weekly to go over any issues and problems with the...

Nov 2017
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Director

People and Knowledge

Of course, CIOX has had some challenges with one or two of their coders assigned to our account, but...

Nov 2017
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Director

Other Observations

I have asked CIOX to come to me with their best price and have threatened to not come back to them...

Nov 2017
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Director

Project Results

CIOX supported us through our implementation of ICD-10. We knew that we would go through a learning...

Nov 2017
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Director

Project Results

The reports and feedback we receive from CIOX stand out to us. From an educational standpoint, the...

Nov 2017
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Director

Relationship

I like the relationship I have with CIOX. They get what I am looking for. They understood from the...

Nov 2017
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Director

Other Observations

Sometimes I have to bring CIOX’s attention to areas in which I want them to focus. They may not be...

Nov 2017
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Director

Sales and Contracting

The beauty of my contract is that there is no scaling up and down. We contracted for a consistent...

Nov 2017
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Director

Relationship

We have a partnership with CIOX. It is not an ad hoc arrangement. We built a partnership model with...

Nov 2017
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Director

Other Observations

I would like CIOX to come to the table with a little bit more of a proactive approach about the...

Nov 2017
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Director

People and Knowledge

CIOX’s strategic expertise has really evolved over the last couple of years. I used the ICD-10...

Nov 2017
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Director

Project Results

CIOX can use their technology to distinguish themselves in the market from other coding vendors who...

Nov 2017
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Director

Project Results

CIOX is our biggest outsourced-coding partner. They supply us with hundreds of hours of coding...

Oct 2017
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Director

Tools and Methodology

CIOX can put in more coding hours than the smaller coding firms we use can put in, but the smaller...

Oct 2017
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Director

Project Results

Our organization has asked CIOX to standardize their reports and schedules according to what we use,...

Oct 2017
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Director

ROI and Cost

Back when we were prepping for ICD-10, we worked heavily with CIOX, and the invoices for that...

Oct 2017
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Director

People and Knowledge

Because we have worked with CIOX for a long time, they have coders that we have worked with longer...

Oct 2017
 Helpful

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Director

Project Results

The QA from CIOX has been fine. They are meeting DRG accuracy standards. In the event that a CIOX...

Oct 2017
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Director

People and Knowledge

CIOX’s management of their coders has been a tremendous help to us. There are dedicated people who...

Oct 2017
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Director

Future Outlook

No other coding firms we work with have issues scaling up or down according to our needs, but CIOX...

Oct 2017
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Director

ROI and Cost

CIOX tends to nickel-and-dime us. We have not had that issue with our other coding partners.

Oct 2017
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Director

Tools and Methodology

We have to do a bit of hand-holding with new CIOX coders; however, CIOX has their own onboarding...

Oct 2017
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Director

Tools and Methodology

CIOX seems to have an adequate staff for us. We are not short on staff with them. Most of the time...

Oct 2017
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Director

Tools and Methodology

I am not very excited to work with CIOX. We have had some frustrations. We have had some issues with...

Oct 2017
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Director

Lessons Learned

To improve the service that we get from CIOX, we should have written accuracy goals and productivity...

Oct 2017
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Director

Tools and Methodology

For the size of the company, I think CIOX should be a little more progressive in dealing with...

Oct 2017
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