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Access info about Outsourced Coding on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Ciox Health Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

Relationship

I was inundated with multiple complaints from the directors and managers, and that was very...

Jan 2021
(0)
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Director

Tools and Methodology

Charges aren't the only things that need to be coded. We also need Ciox Health to do edits and other...

Jan 2021
(0)
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Director

Tools and Methodology

I think that the vendor and I have everything in alignment right now with them meeting my needs, so...

Dec 2020
(0)
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Director

Tools and Methodology

Previously, our coverage needs weren't being met and our relationship with the vendor didn't feel...

Dec 2020
(0)
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Director

Tools and Methodology

The vendor did everything that they could to ensure that we didn't lose coverage during the COVID-19...

Dec 2020
(0)
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Director

Relationship

Ciox Health has good customer service. They get back to us.

Nov 2020
(0)
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Director

Tools and Methodology

The quality of the coders has been disappointing. They are all domestic, but they have struggled...

Nov 2020
(0)
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Manager

Tools and Methodology

The coding quality from Ciox Health is good. We have really whittled things down over the years, and...

Oct 2020
(0)
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Director

Tools and Methodology

We have regular calls with Ciox Health, and they offer education to our staff, including continuing...

Oct 2020
(0)
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Director

Relationship

Ciox Health takes us out to lunch, and before the COVID-19 crisis, we had business meetings with...

Oct 2020
(0)
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Director

Relationship

Ciox Health ensures that no matter what time zone they are in, their people are always available to...

Oct 2020
(0)
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Director

Relationship

Ciox Health doesn’t manage by surprise. They are very forward with us and let us know about things....

Oct 2020
(0)
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Manager

People and Knowledge

I was burnt by a lot of contract companies and had many different issues around coding quality...

Sep 2020
(0)
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Manager

Relationship

I would definitely recommend the vendor for their outsourced coding. They usually reach their...

Sep 2020
(0)
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Manager

People and Knowledge

I have never really had to escalate issues above our top manager from the vendor. I don't think we...

Sep 2020
(0)
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Director

Relationship

The Ciox Health salesperson who works in our region is a person of integrity and honesty. That...

Jul 2020
(0)
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Director

ROI and Cost

We don't get charged for anything with Ciox Health. They make money off of us, so there is a revenue...

Jul 2020
(0)
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Manager

Relationship

In terms of coding quality, I have had a few issues, but when I have expressed them, Ciox Health has...

Jun 2020
(0)
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Manager

Relationship

The executives still keep up with us despite the size of our account. I have dealt with only one...

Jun 2020
(0)
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Manager

ROI and Cost

Ciox Health is expensive, but their service is also a need, so I would buy their service again. I am...

Jun 2020
(0)
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Manager

Relationship

We don’t use Ciox Health for our full staff, but they are helpful to fill a few spots when needed....

Jun 2020
(0)
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Manager

Relationship

There were definitely a few things Ciox Health did regarding COVID-19, so they were very supportive....

Jun 2020
(0)
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Manager

Relationship

The vendor was extremely helpful and provided a lot of resources and education around COVID-19. Due...

Jun 2020
(0)
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Manager

Tools and Methodology

The vendor’s coders were more productive than our internal coders were. The vendor absolutely...

Jun 2020
(0)
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Manager

People and Knowledge

The coding manager is an excellent communicator. We have had the same coders for several years, and...

Jun 2020
(0)
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Manager

ROI and Cost

The vendor doesn’t nickel-and-dime. They do a lot of extra things at no additional cost. Ciox Health...

Jun 2020
(0)
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Manager

Project Results

We hold Ciox Health’s coders to the same standards as our coders, and Ciox Health evaluates their...

Jun 2020
(0)
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Manager

People and Knowledge

The individual I work with from Ciox Health’s leadership is very good to work with and is very...

Jun 2020
(0)
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Director

Relationship

The vendor is not very customer focused, and I have had multiple conversations with them. They don’t...

May 2020
(0)
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Director

Relationship

I give the vendor a low rating for supporting us during the COVID-19 crisis. They basically...

May 2020
(0)
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Director

Future Outlook

I wouldn’t use the vendor's services again. I have been trying to fill their space with another...

May 2020
(0)
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Director

Relationship

The vendor is lacking in their customer service. Their scheduling, charges for downtime, and the...

May 2020
(0)
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Director

Relationship

Over the years, the vendor has shorted us on staff, and they haven't worked with us. When they would...

May 2020
(0)
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Director

People and Knowledge

Our happiness really comes down to the person that we interact with day to day. That individual is...

Apr 2020
(0)
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Director

ROI and Cost

I would absolutely recommend Ciox Health. The deliverables are always there and expected. The...

Apr 2020
(0)
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 or  to see details.

Director

Relationship

We have had to reduce so many agency hours because of COVID-19; a lot of work isn’t available at the...

Apr 2020
(0)
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 or  to see details.

Director

ROI and Cost

When we first got with Ciox Health, there was some nickel-and-diming going on, but Ciox Health...

Apr 2020
(0)
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 or  to see details.

Director

People and Knowledge

Ciox Health’s staff members and consultants are very good. Compared to the good old days, the...

Apr 2020
(0)
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 or  to see details.

Director

Relationship

We have had a really good partnership with Ciox Health because of the contacts and representatives...

Apr 2020
(0)
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