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Access info about Outsourced Coding on your dashboard or bookmark under

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Ciox Health Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

I was inundated with multiple complaints from the directors and managers, and that was very...

Jan 2021
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Director

Charges aren't the only things that need to be coded. We also need Ciox Health to do edits and other...

Jan 2021
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Director

I think that the vendor and I have everything in alignment right now with them meeting my needs, so...

Dec 2020
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Director

Previously, our coverage needs weren't being met and our relationship with the vendor didn't feel...

Dec 2020
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Director

The vendor did everything that they could to ensure that we didn't lose coverage during the COVID-19...

Dec 2020
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Director

Ciox Health has good customer service. They get back to us.

Nov 2020
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Director

The quality of the coders has been disappointing. They are all domestic, but they have struggled...

Nov 2020
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Manager

The coding quality from Ciox Health is good. We have really whittled things down over the years, and...

Oct 2020
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Director

We have regular calls with Ciox Health, and they offer education to our staff, including continuing...

Oct 2020
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Director

Ciox Health takes us out to lunch, and before the COVID-19 crisis, we had business meetings with...

Oct 2020
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Director

Ciox Health ensures that no matter what time zone they are in, their people are always available to...

Oct 2020
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Director

Ciox Health doesn’t manage by surprise. They are very forward with us and let us know about things....

Oct 2020
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Manager

I was burnt by a lot of contract companies and had many different issues around coding quality...

Sep 2020
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Manager

I would definitely recommend the vendor for their outsourced coding. They usually reach their...

Sep 2020
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Manager

I have never really had to escalate issues above our top manager from the vendor. I don't think we...

Sep 2020
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(0)
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Director

The Ciox Health salesperson who works in our region is a person of integrity and honesty. That...

Jul 2020
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(0)
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Director

We don't get charged for anything with Ciox Health. They make money off of us, so there is a revenue...

Jul 2020
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(0)
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Manager

In terms of coding quality, I have had a few issues, but when I have expressed them, Ciox Health has...

Jun 2020
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(0)
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Manager

The executives still keep up with us despite the size of our account. I have dealt with only one...

Jun 2020
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(0)
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Manager

Ciox Health is expensive, but their service is also a need, so I would buy their service again. I am...

Jun 2020
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Manager

We don’t use Ciox Health for our full staff, but they are helpful to fill a few spots when needed....

Jun 2020
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Manager

There were definitely a few things Ciox Health did regarding COVID-19, so they were very supportive....

Jun 2020
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Manager

The vendor was extremely helpful and provided a lot of resources and education around COVID-19. Due...

Jun 2020
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(0)
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Manager

The vendor’s coders were more productive than our internal coders were. The vendor absolutely...

Jun 2020
||
(0)
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Manager

The coding manager is an excellent communicator. We have had the same coders for several years, and...

Jun 2020
||
(0)
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Manager

The vendor doesn’t nickel-and-dime. They do a lot of extra things at no additional cost. Ciox Health...

Jun 2020
||
(0)
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Manager

We hold Ciox Health’s coders to the same standards as our coders, and Ciox Health evaluates their...

Jun 2020
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Manager

The individual I work with from Ciox Health’s leadership is very good to work with and is very...

Jun 2020
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