Ciox Health Outsourced Coding
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Mac Boyter
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User Commentary

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Manager

Ciox Health’s flexibility and innovative solutions have been amazing for our organization. Over the...

Jun 2022
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Manager

Overall, I have had a really good experience with Ciox Health. We have been with them for years, and...

Jun 2022
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Manager

In the coding world, it is very hard to exceed anyone's expectations. Coding is not easy, and there...

Jun 2022
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Manager

There have been some coders that haven’t worked out in the past. Every once in a while, a staff...

Jun 2022
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Manager

The firm audits their staff, and I usually get a report and feedback on that audit. The firm...

Jun 2022
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Manager

Back in the day, this kind of work used to be priced per chart, but now, the work costs an hourly...

Jun 2022
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Manager

We use Ciox Health's coders for pro re nata work, and that is a win because I can pull people off...

Jun 2022
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Manager

Sometimes, things happen on the firm's side when staff members that are supposed to be available...

Jun 2022
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Manager

Ciox Health is a great company. Their communication is top notch. Not only do their managers and...

Jun 2022
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Manager

I don’t really see any areas of improvement for the firm, because they are really, really good about...

Jun 2022
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Manager

The firm is pretty good about trying to figure things out. We have a great partnership. They are a...

Jun 2022
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Manager

I am a fan of Ciox Health. We have gotten really good coders from the firm. I have confidence in the...

Apr 2022
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Manager

We have had a partnership with Ciox Health for a long time. They communicate very openly. If I don't...

Apr 2022
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Director

I requested a chart audit on a coder as part of the compliance requirements for external coding...

Apr 2022
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Director

The advice I would give to someone looking at working with Ciox Health would be to pay attention to...

Apr 2022
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Director

Anytime we haven’t been completely satisfied with Ciox Health’s coders because they weren’t...

Mar 2022
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Director

Due to circumstances out of our control, we had some internal issues that affected our relationship...

Mar 2022
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Director

No one is perfect, so there is an error rate with any coder. Ciox Health’s team has average accuracy...

Mar 2022
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Director

In terms of the quality of the firm’s coders, Ciox Health is average. However, their customer...

Mar 2022
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Director

I would absolutely recommend Ciox Health to others. We have had a long-term relationship with Ciox...

Mar 2022
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Director

Ciox Health has awesome people. The firm takes time during the holidays to send gifts to their...

Mar 2022
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Director

Ciox Health is absolutely meeting our expectations. We had a previous relationship with the firm,...

Mar 2022
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Director

We are contracted with Ciox Health at a set price, and I don't see any unexpected charges from them.

Mar 2022
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Manager

Ciox Health is a great partner that provides the customer support we expect. The Ciox Health coders...

Mar 2022
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Manager

We get a lot of things back, so the coders are not all the best. We have a few coders that are not...

Mar 2022
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Manager

The Ciox Health coders are right there in the mix with our coders, and they even attend our...

Mar 2022
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Director

We have a very close relationship with Ciox Health, and sometimes they will even have one of their...

Mar 2022
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Director

We are going to keep Ciox Health because it is important to have a second set of eyes externally...

Mar 2022
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Director

The firm's greatest strength is their very proactive communication. The firm has been very good with...

Mar 2022
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Director

All firms are facing a limited availability of resources. That is not really Ciox Health’s fault;...

Mar 2022
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Director

We started working with Ciox Health because we went through some organizational changes. We knew...

Mar 2022
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Director

We definitely want our coders for the inpatient side to be onshore, and our coders from the firm...

Mar 2022
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Director

When someone is a contract coder, we feel like they are not as pushed to meet productivity as our...

Mar 2022
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Director

The individual that works with my staff member over coding provides seamless communication. I do not...

Mar 2022
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Director

Sometimes, the coders we get from the firm are not right, but overall, the support we get from the...

Mar 2022
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Director

Contract coding is not part of my long-term strategy. It is nice to have the availability to call...

Mar 2022
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Manager

Ciox Health’s management is very proactive. They stay on top of what is happening with our work...

Feb 2022
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Manager

I have worked with other firms, and I have always come back to Ciox Health because of the...

Feb 2022
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Manager

One of the things I really like about Ciox Health is that we have dedicated coders. I don't get...

Feb 2022
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Analyst/Coordinator

We outsource all of our inpatient coding to Ciox Health. They are easy to work with. When problems...

Jan 2022
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Analyst/Coordinator

I like the efficiency of the Ciox Health staff. They are very knowledgeable, and they understand the...

Jan 2022
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Director

Ciox Health is a great partner for us. They listen to us and actively care about our success. Even...

Nov 2021
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Director

I have noticed that Ciox Health struggles with a known, industry-wide problem in the coding...

Nov 2021
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Manager

Our coders from Ciox Health are like part of our family. I work very closely with the manager...

Nov 2021
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Manager

The firm’s team works really closely with our CDI team. We have a process that is very integrated...

Nov 2021
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Manager

Ciox Health’s senior leadership is always involved in any emails. If anything needs to be done when...

Nov 2021
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Manager

Ciox Health is very sensitive about not charging us for every little thing. During the pandemic, we...

Nov 2021
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Manager

Ciox Health is very proactive. We had a backlog that we needed to reduce, and the firm asked their...

Nov 2021
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Director

Ciox Health's salespeople can talk best to the person who is actually supplying the coders. There is...

Sep 2021
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Director

Ciox Health has great strength in terms of their partnership and their ability to talk to us. I have...

Sep 2021
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Director

Ciox Health is good at coding and giving us feedback on the coders.

Sep 2021
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Manager

Ciox Health does a good job. There is a senior person who onboards new staff members, and that...

Sep 2021
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Manager

Ciox Health does internal auditing on a monthly basis, and they provide the results to us. I work...

Sep 2021
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Manager

We have a couple of coders who are relatively new, so they are ramping up. I hope the coding...

Sep 2021
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Manager

Ciox Health has a single flat charge. There are coding companies that charge per record. It is...

Sep 2021
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Manager

We have a very good relationship with Ciox Health. They are very responsive. We often ask them for...

Aug 2021
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Director

Ciox Health will send me reports, and they have their own benchmark and write their own code. But...

Aug 2021
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Director

The individual from Ciox Health I am working with is never out and never misses. If they are taking...

Aug 2021
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Manager

The firm’s management and coordination of the coders have not been good out of the gate. It has been...

Aug 2021
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Manager

The coding is a set price per hour, but because the firm can't give us what we need when we ask for...

Aug 2021
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Manager

We need consistency. We need staff when we ask for staff. The firm is a contract coding company. I...

Aug 2021
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Director

The firm has a very excellent internal review process for doing quality internal reviews. We track...

Jul 2021
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Director

I have put my heart and soul into the people from Ciox Health. I may sound like a pushover, but I...

Jul 2021
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Director

There are executives at Ciox Health who coded for accounts way back in the day, so they can speak to...

Jul 2021
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Director

When I say we have a partnership with Ciox Health, I like to think of it as starting from day one....

Jul 2021
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Director

We have staff members from Ciox Health that are PRN, so they can be part time or full time....

Jul 2021
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Director

The firm has a dedicated person on our account. That person is a noncoder, administrator-type...

Jul 2021
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Director

In the past, the firm absolutely nickel-and-dimed us. Many years ago, our monthly invoices were...

Jul 2021
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Director

A strength of Ciox Health is their education. We no longer have an internal educator, so we rely on...

Jul 2021
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Director

Ciox Health does quarterly audits for us. They have extended this service to us. We share a file...

Jul 2021
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Director

We are happy with Ciox Health and have expanded other service lines with them. They don’t leave me...

Jul 2021
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Director

Ciox Health is very tailored to us. We have asked for customization because sometimes our coding...

Jul 2021
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Director

Ciox Health is reliable and can ratchet the service down or up when we ask for overtime. Ciox Health...

Jul 2021
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Director

We are usually the ones who apply strategies, but the education round tables that Ciox Health holds...

Jul 2021
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Director

When we asked for guidance on whether Ciox Health could discount cases in the quarter and they want...

Jul 2021
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Director

Ciox Health is there for us all the time. I don’t have anybody that I have a problem with at Ciox...

Jul 2021
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Manager

The coding quality from Ciox Health is good. Their productivity is good as well. There are a few...

Jul 2021
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Manager

There is a really good manager I work with. They are very good at managing the coders.

Jul 2021
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Manager

We use Ciox Health’s PRN staff when necessary. We have coders that we can pull off when we don’t...

Jun 2021
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Manager

The negatives to the PRN staffing method that Ciox Health uses is that we sometimes have someone and...

Jun 2021
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Manager

Ciox Health will do audits on their staff, and I get something back from them once a month. The...

Jun 2021
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Manager

I would go with Ciox Health again. Initially, I was a little reluctant. We had companies that...

Jun 2021
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Manager

I would say that Ciox Health is definitely meeting my expectations. It is hard to say that they are...

Jun 2021
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Manager

Nickel-and-diming has never been a concern with Ciox Health. Previously, with all contract...

Jun 2021
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Manager

Our account manager does a really good job of coordinating the coders. We have a really good account...

Jun 2021
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