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Ciox Health Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

The firm has a very excellent internal review process for doing quality internal reviews. We track...

Jul 2021
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Director

I have put my heart and soul into the people from Ciox Health. I may sound like a pushover, but I...

Jul 2021
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Director

There are executives at Ciox Health who coded for accounts way back in the day, so they can speak to...

Jul 2021
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Director

When I say we have a partnership with Ciox Health, I like to think of it as starting from day one....

Jul 2021
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Director

We have staff members from Ciox Health that are PRN, so they can be part time or full time....

Jul 2021
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Director

The firm has a dedicated person on our account. That person is a noncoder, administrator-type...

Jul 2021
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Director

In the past, the firm absolutely nickel-and-dimed us. Many years ago, our monthly invoices were...

Jul 2021
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Director

A strength of Ciox Health is their education. We no longer have an internal educator, so we rely on...

Jul 2021
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Director

Ciox Health does quarterly audits for us. They have extended this service to us. We share a file...

Jul 2021
||
(0)
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Director

We are happy with Ciox Health and have expanded other service lines with them. They don’t leave me...

Jul 2021
||
(0)
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Director

Ciox Health is very tailored to us. We have asked for customization because sometimes our coding...

Jul 2021
||
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Director

Ciox Health is reliable and can ratchet the service down or up when we ask for overtime. Ciox Health...

Jul 2021
||
(0)
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Director

We are usually the ones who apply strategies, but the education round tables that Ciox Health holds...

Jul 2021
||
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Director

When we asked for guidance on whether Ciox Health could discount cases in the quarter and they want...

Jul 2021
||
(0)
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Director

Ciox Health is there for us all the time. I don’t have anybody that I have a problem with at Ciox...

Jul 2021
||
(0)
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Manager

The coding quality from Ciox Health is good. Their productivity is good as well. There are a few...

Jul 2021
||
(0)
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Manager

There is a really good manager I work with. They are very good at managing the coders.

Jul 2021
||
(0)
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Manager

We use Ciox Health’s PRN staff when necessary. We have coders that we can pull off when we don’t...

Jun 2021
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(0)
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Manager

The negatives to the PRN staffing method that Ciox Health uses is that we sometimes have someone and...

Jun 2021
||
(0)
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Manager

Ciox Health will do audits on their staff, and I get something back from them once a month. The...

Jun 2021
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Manager

I would go with Ciox Health again. Initially, I was a little reluctant. We had companies that...

Jun 2021
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Manager

I would say that Ciox Health is definitely meeting my expectations. It is hard to say that they are...

Jun 2021
||
(0)
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Manager

Nickel-and-diming has never been a concern with Ciox Health. Previously, with all contract...

Jun 2021
||
(0)
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Manager

Our account manager does a really good job of coordinating the coders. We have a really good account...

Jun 2021
||
(0)
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Director

Ciox Health's executive involvement is almost nonexistent. They run on autopilot. We may not...

May 2021
||
(0)
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Director

Overall, Ciox Health does good work. They have a few opportunities for improvement, but I am...

May 2021
||
(0)
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Manager

Our previous coder from Ciox Health was very good and on point. They asked the necessary questions,...

May 2021
||
(0)
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Director

We have worked with some coders from Ciox Health for a really long time. They are really good, but...

May 2021
||
(0)
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Director

Ciox Health offers education. That has worked extremely well for us. They offer webinars and other...

May 2021
||
(0)
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Director

The vendor's work is decent, but other vendors have lower rates. When I realized that, I told Ciox...

May 2021
||
(0)
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Director

The vendor has met our expectations, but I don't feel like they have exceeded them. They could...

May 2021
||
(0)
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Manager

I don't really have a lot of executive communication with Ciox Health. We have a recurring meeting,...

May 2021
||
(0)
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Director

I was inundated with multiple complaints from the directors and managers, and that was very...

Jan 2021
||
(0)
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Director

Charges aren't the only things that need to be coded. We also need Ciox Health to do edits and other...

Jan 2021
||
(0)
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Director

I think that the vendor and I have everything in alignment right now with them meeting my needs, so...

Dec 2020
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Director

Previously, our coverage needs weren't being met and our relationship with the vendor didn't feel...

Dec 2020
||
(0)
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Director

The vendor did everything that they could to ensure that we didn't lose coverage during the COVID-19...

Dec 2020
||
(0)
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Director

Ciox Health has good customer service. They get back to us.

Nov 2020
||
(0)
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Director

The quality of the coders has been disappointing. They are all domestic, but they have struggled...

Nov 2020
||
(0)
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Manager

The coding quality from Ciox Health is good. We have really whittled things down over the years, and...

Oct 2020
||
(0)
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Director

We have regular calls with Ciox Health, and they offer education to our staff, including continuing...

Oct 2020
||
(0)
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Director

Ciox Health takes us out to lunch, and before the COVID-19 crisis, we had business meetings with...

Oct 2020
||
(0)
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Director

Ciox Health ensures that no matter what time zone they are in, their people are always available to...

Oct 2020
||
(0)
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Director

Ciox Health doesn’t manage by surprise. They are very forward with us and let us know about things....

Oct 2020
||
(0)
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Manager

I was burnt by a lot of contract companies and had many different issues around coding quality...

Sep 2020
||
(0)
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Manager

I would definitely recommend the vendor for their outsourced coding. They usually reach their...

Sep 2020
||
(0)
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Manager

I have never really had to escalate issues above our top manager from the vendor. I don't think we...

Sep 2020
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(0)
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