Ciox Health Outsourced Coding
Filtered view: All

Subject Expert
Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

I have been on calls with some of Ciox Health’s leaders, and they know what is going on with coding....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I would recommend Ciox Health because they provide good quality coders. The coders are seasoned and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Ciox Health is fair. They are not just giving us coders; they are giving us their best. That is what...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

One thing Ciox Health could do better is to find more coders. It is hard to fill coding positions,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ciox Health is a good partner. They listen to what our needs are, and they help us come up with...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We like the quality of the people that the firm has on our account. We test the coders before they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have had very little turnover, and the turnover has been because Ciox Health does a lot of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health should offer more education on the topics they know are targeted, such as malnutrition,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm has been helpful to us. We have had a long-term relationship with the firm, so we have had...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm’s management knows what we need and knows our expectations. And the firm works very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is a coder shortage, so we have reached out to different companies, including Ciox Health, to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Ciox Health matches our productivity, and the cost is based on charts completed, so however much we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would highly recommend Ciox Health. If I am clear in my communication to Ciox Health, like if we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We have always had a great relationship with Ciox Health. We have scheduled calls. For communication...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The last few people we had from Ciox Health didn't produce very good quality. I felt like they were...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ciox Health is very communicative. If I need something, they are always willing to help. I have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Our experience has been pretty good. Some of the coders on our team are a bit more inexperienced...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The coders have been fine. They are just doing an hourly rate. Ciox Health has met our expectations,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The executive involvement has been really good. An executive from Ciox Health has checked on things...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I just wish that the manager could get coders on the days and worklists a little better. The account...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have worked very well with Ciox Health over the years. They are always on time and ready to find...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm keeps us very involved and informed in a variety of ways. Of all of the vendors we use,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Health has been really good about helping us as our needs arise. They are getting people for us...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We would like to see improvements in the onboarding process from Ciox Health. The training itself is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

If we find an issue with the code from Ciox Health, it doesn’t get taken care of within an...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

As far as strategic ability goes, the reporting from Ciox Health could be better. I always have to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The management team at Ciox Health is excellent. They are very responsive. The minute I ask the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Health’s turnaround time is excellent; they have a 48-hour turnaround time, and they are never...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Ciox Health wasn't my first option, and we used them because we had to, but I would contract with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Ciox Health charges us for every little thing. Ciox Health has someone pull reports out of our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would like to see Ciox Health have a bit more of a proactive approach instead of me having to ask...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We speak with a couple of different executive representatives from Ciox Health. But we struggled...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We actually had a huge uptick in our denials after Ciox Health started doing our coding. A lot of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I feel like the firm does a pretty good job of getting a schedule out for the coders.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health is very professional and organized. The firm is very responsive and considerate of our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Ciox Health has very skilled and seasoned coders; the firm finds unicorns. That is how rare it is to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I would like to see Ciox Health improve the speed at which they handle some of the difficult cases...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health has a great leadership team that is very easy to work with and meets our coding needs...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The quality of coders in general is an industry issue. However, Ciox Health and their coders are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Ciox Health’s flexibility and innovative solutions have been amazing for our organization. Over the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Ciox Health is a great company. Their communication is top notch. Not only do their managers and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t really see any areas of improvement for the firm, because they are really, really good about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The firm is pretty good about trying to figure things out. We have a great partnership. They are a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, I have had a really good experience with Ciox Health. We have been with them for years, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

In the coding world, it is very hard to exceed anyone's expectations. Coding is not easy, and there...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

There have been some coders that haven’t worked out in the past. Every once in a while, a staff...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Sometimes, things happen on the firm's side when staff members that are supposed to be available...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm audits their staff, and I usually get a report and feedback on that audit. The firm...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

Back in the day, this kind of work used to be priced per chart, but now, the work costs an hourly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We use Ciox Health's coders for pro re nata work, and that is a win because I can pull people off...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I am a fan of Ciox Health. We have gotten really good coders from the firm. I have confidence in the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a partnership with Ciox Health for a long time. They communicate very openly. If I don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I requested a chart audit on a coder as part of the compliance requirements for external coding...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The advice I would give to someone looking at working with Ciox Health would be to pay attention to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles