Ciox Health Outsourced Coding
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

People and Knowledge

The last few people we had from Ciox Health didn't produce very good quality. I felt like they were...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ciox Health is very communicative. If I need something, they are always willing to help. I have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Our experience has been pretty good. Some of the coders on our team are a bit more inexperienced...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The coders have been fine. They are just doing an hourly rate. Ciox Health has met our expectations,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The executive involvement has been really good. An executive from Ciox Health has checked on things...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I just wish that the manager could get coders on the days and worklists a little better. The account...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have worked very well with Ciox Health over the years. They are always on time and ready to find...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm keeps us very involved and informed in a variety of ways. Of all of the vendors we use,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Health has been really good about helping us as our needs arise. They are getting people for us...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We would like to see improvements in the onboarding process from Ciox Health. The training itself is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

If we find an issue with the code from Ciox Health, it doesn’t get taken care of within an...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

As far as strategic ability goes, the reporting from Ciox Health could be better. I always have to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The management team at Ciox Health is excellent. They are very responsive. The minute I ask the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Health’s turnaround time is excellent; they have a 48-hour turnaround time, and they are never...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Ciox Health wasn't my first option, and we used them because we had to, but I would contract with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Ciox Health charges us for every little thing. Ciox Health has someone pull reports out of our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would like to see Ciox Health have a bit more of a proactive approach instead of me having to ask...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We speak with a couple of different executive representatives from Ciox Health. But we struggled...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We actually had a huge uptick in our denials after Ciox Health started doing our coding. A lot of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I feel like the firm does a pretty good job of getting a schedule out for the coders.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health is very professional and organized. The firm is very responsive and considerate of our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Ciox Health has very skilled and seasoned coders; the firm finds unicorns. That is how rare it is to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I would like to see Ciox Health improve the speed at which they handle some of the difficult cases...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health has a great leadership team that is very easy to work with and meets our coding needs...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The quality of coders in general is an industry issue. However, Ciox Health and their coders are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Ciox Health’s flexibility and innovative solutions have been amazing for our organization. Over the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, I have had a really good experience with Ciox Health. We have been with them for years, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

In the coding world, it is very hard to exceed anyone's expectations. Coding is not easy, and there...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

There have been some coders that haven’t worked out in the past. Every once in a while, a staff...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm audits their staff, and I usually get a report and feedback on that audit. The firm...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

Back in the day, this kind of work used to be priced per chart, but now, the work costs an hourly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We use Ciox Health's coders for pro re nata work, and that is a win because I can pull people off...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Sometimes, things happen on the firm's side when staff members that are supposed to be available...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Ciox Health is a great company. Their communication is top notch. Not only do their managers and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t really see any areas of improvement for the firm, because they are really, really good about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The firm is pretty good about trying to figure things out. We have a great partnership. They are a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I am a fan of Ciox Health. We have gotten really good coders from the firm. I have confidence in the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a partnership with Ciox Health for a long time. They communicate very openly. If I don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I requested a chart audit on a coder as part of the compliance requirements for external coding...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The advice I would give to someone looking at working with Ciox Health would be to pay attention to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Anytime we haven’t been completely satisfied with Ciox Health’s coders because they weren’t...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Due to circumstances out of our control, we had some internal issues that affected our relationship...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

No one is perfect, so there is an error rate with any coder. Ciox Health’s team has average accuracy...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

In terms of the quality of the firm’s coders, Ciox Health is average. However, their customer...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I would absolutely recommend Ciox Health to others. We have had a long-term relationship with Ciox...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Ciox Health has awesome people. The firm takes time during the holidays to send gifts to their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Ciox Health is absolutely meeting our expectations. We had a previous relationship with the firm,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

We are contracted with Ciox Health at a set price, and I don't see any unexpected charges from them.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Ciox Health is a great partner that provides the customer support we expect. The Ciox Health coders...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We get a lot of things back, so the coders are not all the best. We have a few coders that are not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The Ciox Health coders are right there in the mix with our coders, and they even attend our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very close relationship with Ciox Health, and sometimes they will even have one of their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We are going to keep Ciox Health because it is important to have a second set of eyes externally...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The firm's greatest strength is their very proactive communication. The firm has been very good with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

All firms are facing a limited availability of resources. That is not really Ciox Health’s fault;...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We started working with Ciox Health because we went through some organizational changes. We knew...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We definitely want our coders for the inpatient side to be onshore, and our coders from the firm...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

When someone is a contract coder, we feel like they are not as pushed to meet productivity as our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The individual that works with my staff member over coding provides seamless communication. I do not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes, the coders we get from the firm are not right, but overall, the support we get from the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

Contract coding is not part of my long-term strategy. It is nice to have the availability to call...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Ciox Health’s management is very proactive. They stay on top of what is happening with our work...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I have worked with other firms, and I have always come back to Ciox Health because of the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

One of the things I really like about Ciox Health is that we have dedicated coders. I don't get...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

We outsource all of our inpatient coding to Ciox Health. They are easy to work with. When problems...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

I like the efficiency of the Ciox Health staff. They are very knowledgeable, and they understand the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles