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User Commentary
Relationship, Product
Something that is becoming more and more of a problem for us with CipherOutreach is people blocking...
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Loyalty, Product
We don’t have any interoperability with CipherOutreach, and that has been the biggest pain in the...
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Relationship, Product
As we have used CipherOutreach, it has gotten bigger and newer. We are probably a little faster on...
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Product
In an ideal world, CipherOutreach would be a little more intuitive in terms of knowing when a...
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Operations, Product
It would be nice if the system were more intuitive.
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Relationship
I love the company. They are a pleasure to deal with. I have been incredibly happy. The support team...
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Product
The product is easy, specifically from the patient side because using it is like having an automated...
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Culture, Value
One of the few contention points we have with CipherHealth is that when we add programs and things...
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Product
CipherOutreach is an easy-to-use program on the clinical side, and it is easy for patients to access...
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Relationship, Operations
We bring a lot to the table when it comes to asking the vendor about upgrades, program shifts, or...
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Product
We really like Cipher Health, but we have some needs, and if they are not addressed, that may impact...
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Relationship
We have made multiple updates and revisions, and our success manager is always available for any...
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Product, Value
The product helps with readmission rates. Also, patients don’t have to go back to the ER if they...
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Loyalty, Relationship
We have been happy campers since we implemented the product, and the vendor has made improvements...
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Operations, Product
The platform is very easy to use from the clinical user side. If someone has never been on the...
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Relationship, Product
We have changed our script a couple of times and haven't noticed any discrepancies in the reach...
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Culture, Relationship
Recently, the vendor sent me an email about overnight maintenance for a certain time, and then they...
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Value
The product provides an additional connection to our patients after they leave. I have worked in...
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Product, Value
Before we partnered with CipherHealth years ago, we had a very antiquated method of calling our...
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Relationship
I have a person at CipherHealth who is super nice, super responsive, and super available. If I want...
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Product
CipherHealth’s reports are really handy for us. They are easy to run, and there are a lot of them....
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Operations
The folks who have used the training have been very happy.
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Loyalty
I'm sure the vendor has a lot of technology that could better meet our needs if our EMR wasn't an...
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Product, Value
CipherOutreach is integrated with Epic's products, so it is able to hit a few of our initiatives all...
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Relationship
We have had at least as many account managers for the product as we have had years on the product. I...
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Loyalty, Relationship, Product
The vendor has a bias toward their rounding tool and some other things that they have traction with...
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Relationship, Product
Overall, we have been more pleased with the product than not. It delivers the results that we...
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Operations, Product
When it comes to the product's ease of use for patients, we typically have a good response rate, and...
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Relationship
There has been turnover with the vendor's people who have supported us. Initially, we received a lot...
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Relationship, Product
We get alerts from the vendor if something is down or if the vendor is having issues on their end.
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Product, Value
The product helps us capture things that can cause readmissions or poor experience ratings, but it...
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Relationship
I have recommended the system to others. The vendor has been very solid, and everything has worked...
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Relationship, Product
It has been difficult to extract data from the solution. CipherHealth's executive leaders are aware.
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Relationship
CipherHealth has been really easy to work with and get ahold of. Our representative, who is our...
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Relationship, Product, Value
The product allows us to perform outreach to our members armed with information as opposed to doing...
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Product
It would be theoretically helpful if CipherHealth had the ability to do some more sophisticated...
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Product, Value
CipherOutreach has been an integral part of our patient experience journey, and we have been able to...
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Relationship
CipherHealth's support has been up and down. To their credit, when we have had concerns about a...
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Loyalty, Product
CipherHealth is going in a lot of different directions. One of the things they showed us is a...
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Value
When we signed on with CipherHealth, they were still developing some of the outreach system while we...
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Product
One of the pieces of functionality we have through CipherHealth is appointment confirmation. So if I...
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Relationship, Product
We have been struggling with consistent reporting from CipherHealth. At this time, there is still...
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Relationship, Product, Value
Everything is working well with CipherOutreach. We have fully integrated the product, and it has...
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Loyalty, Relationship
The biggest thing for us with CipherHealth’s support is they had a support system, but it was...
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Culture, Value
CipherHealth is challenging in the space of avoiding charging for things. Part of the issue is the...
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Product
We would like to see CipherHealth simplify their documentation requirements. In order for us to...
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Relationship
We have found CipherOutreach to be very responsive when we want to change scripts or do other things....
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Relationship
Before CipherHealth's management changed, the staff was very proactive in doing training and...
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Product, Value
CipherOutreach is a great tool for managing our human resources. We are a large health plan, so we...
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Relationship
Over the years, the vendor’s executive involvement has ebbed and flowed. As the vendor has grown,...
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Relationship, Product
CipherHealth includes SMS texting in their outreach program, and their voice product is very...
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Loyalty, Product
One thing with CipherOutreach is it is a separate platform from our population health solution. The...
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Product
For the staff members who use the tool, CipherOutreach is very seamless. It is very straightforward...
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Relationship
CipherHealth has been a really great partner with us in setting up new and innovative modules in the...
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Relationship
Proactivity has been a bit of a struggle with CipherHealth. They have processes in place for when...
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Loyalty, Value
CipherOutreach has some functionality that we are going to transition over to another vendor's...
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Relationship
CipherHealth has been really slow to develop things. Their customers are pushing them on two-way...
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Culture, Value
There are two competing products that aren't at the level of development CipherOutreach is, but if...
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Relationship
CipherHealth has given us some access to things. Even when we have downtime on our app, it says that...
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Relationship
CipherHealth is very engaged with us and our team. They are proactive with us in terms of addressing...
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Relationship
Our relationship with CipherHealth is good. They are responsive and nimble. They have been able to...
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Product, Value
We would buy CipherOutreach again. We have never had downtime with CipherOutreach.
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Relationship
CipherHealth has gotten much more involved with our nursing department as a whole. CipherHealth has...
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Product, Value
We get a high response rate from end users. I don't think patients will stay on what they might...
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Product
Our office staff within the medical practice doesn't use CipherOutreach. In one area of our...
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Operations
CipherHealth has a good implementation team, and they are good at recent upgrades, but it can take a...
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Loyalty
CipherHealth is the one vendor I haven't reduced during our financial troubles. We are actually...
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Relationship, Relationship
As a company, CipherHealth offers a nice balance. The timing has not been right, but if we could, we...
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Relationship, Relationship
CipherHealth's calls are really as easy as they can get if someone is not going to talk to a real...
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Relationship, Relationship
CipherHealth is very responsive, and their people work very hard.
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Value, Value
CipherOutreach is incredibly reasonably priced, and so what I get for what I pay is really quite good....
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