EZ-CAP Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 4:46:34 AM and Model.EvProductId = 91776

Commentary Summary

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User Commentary

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Director

Service and Support

We struggle to communicate with the development team members. Getting them to understand our issues...

Apr 2019
 Helpful

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Director

Service and Support

We have regular meetings with Citra Health Solutions on the development side. EZ-CAP is as good as...

Apr 2019
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Director

Technology

The vendor is slow in terms of enhancements. The vendor usually puts in patches for the updates.

Apr 2019
 Helpful

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Director

Future Outlook

We plan on using EZ-CAP long term. We work with the vendor well. We have assimilated the process of...

Apr 2019
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Manager

Other Observations & Comments

I haven’t compared the product to anything. It does what we want it to do. Our budget has been...

Mar 2019
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Manager

Implementation and Training

We are a couple of upgrades behind. I would like more training on the EDI module; it is kind of a...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

EZ-CAP is a very vanilla system. We can configure it to be whatever we want it to be. The system is...

Mar 2019
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Director

Service and Support

I really like Citra Health’s support people, and the personal connection they make. Citra Health is...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

There are too many iterations of product versions. Almost every client is on a different patch of...

Nov 2018
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Director

Relationship

Citra Health should maintain and expand user relationships. Citra Health is having the first user...

Nov 2018
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Manager

Functionality and Upgrades

Citra Health Solutions has done a good job of keeping the software upgraded and current. The system...

Nov 2018
 Helpful

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Manager

Relationship

Citra Health Solutions is a very good company. They make it a point to get to know their users and...

Nov 2018
 Helpful

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Manager

Service and Support

The vendor is going to start doing more client forums. They stopped doing them a few years ago, but...

Aug 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

EZ-CAP is pretty expensive. I assume that things won't be any different than they were last year...

Aug 2018
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Director

Relationship

Citra Health keeps all of their promises because they are cautious about making promises.

Nov 2017
 Helpful

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Director

Lessons Learned

We aren't sure whether we would buy EZ-CAP again because we don't know what the market landscape...

Nov 2017
 Helpful

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Director

Interfacing and Integration

The integration is pretty seamless. The back end is totally exposed.

Nov 2017
 Helpful

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Director

Service and Support

The support from Citra Health isn't the best. Citra Health has a lot of clients on different...

Nov 2017
 Helpful

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Director

Lessons Learned

If providers are considering purchasing EZ-CAP, we would tell them that they need to understand...

Nov 2017
 Helpful

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Analyst/Coordinator

Other Observations & Comments

EZ-CAP works fine for the most part. I don’t really get many complaints about it. However, Citra...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

Citra Health's service people are very responsive. I believe the Citra Health programmers are not in...

Oct 2017
 Helpful

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VP/Other Executive

Technology

EZ-CAP is great for small practices and claim shops. However, it isn't great for large operations....

Oct 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would give EZ-CAP's user experience a seven out of ten. To be fair, we are on an older version,...

Oct 2017
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

EZ-CAP isn't perfect, but we would purchase it again. It is a very valuable system, and it is well...

Oct 2017
 Helpful

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Manager

Interfacing and Integration

We use Citra Health’s tool for claims processing and the add-on that Citra Health provides, and we...

Oct 2017
 Helpful

 or  to see details.

Manager

Lessons Learned

If I had the option to do everything all over again, I would buy Citra Health's product again. The...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

We had a new person start here, and that person was able to use the system within a couple of days....

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

There are a couple of things that we do on the outside that Citra Health doesn't provide...

Oct 2017
 Helpful

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Manager

Service and Support

Citra Health's service is pretty good. The people are very communicative, and that is really important....

Oct 2017
 Helpful

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Director

Relationship

We continue to use EZ-CAP for authorizations and claims. The vendor has gone through several sales...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

EZ-CAP is our data system where we keep all our eligibility authorizations. We keep claims for all...

Oct 2017
 Helpful

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Director

ROI / Cost (care and feeding)

Citra Health has started to nickel-and-dime us as of late. In the past, they didn't charge us for...

Oct 2017
 Helpful

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Director

Other Observations & Comments

EZ-CAP is a pretty good program, and we would recommend it to any providers that are looking for...

Sep 2017
 Helpful

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Director

Functionality and Upgrades

EZ-CAP has helped us to meet our goals and has given us some tangible results. We have been able to...

Sep 2017
 Helpful

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Director

Implementation and Training

Citra Health needs to work on upgrading their manuals and the training materials for their software,...

Sep 2017
 Helpful

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Director

Functionality and Upgrades

We really like how Citra Health actually does pay attention to the rules and regulations. They...

Sep 2017
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