ClearBalance Patient Financing Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 5:39:17 PM and Model.EvProductId = 192264

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User Commentary

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Manager

Tools and Methodology

I am not happy with how ClearBalance presented themselves. They said they would take HSA and FSA...

Sep 2020
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Manager

Tools and Methodology

For the most part, ClearBalance exceeds my expectations. Sometimes I get part of an answer and not...

Sep 2020
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VP/Other Executive

Relationship

When we sat down with ClearBalance, they looked at our long-term plans. We looked at an ROI. The...

Aug 2020
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VP/Other Executive

Tools and Methodology

ClearBalance has really been a partner to us. I love them to death. They are awesome. We heard about...

Aug 2020
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VP/Other Executive

Other Observations

If a patient can't make it onto ClearBalance's plan, then we know that the account will go to bad...

Aug 2020
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VP/Other Executive

Tools and Methodology

ClearBalance has come forward with everything they have promised. We have gone back to them with...

Jun 2020
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VP/Other Executive

Project Results

ClearBalance has been spectacular for us. They are fabulous to work with in getting things set up...

Jun 2020
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VP/Other Executive

Relationship

The vendor is a great company to work with. We have had very great success with them. We are going...

Jun 2020
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VP/Other Executive

People and Knowledge

We are continuing to use ClearBalance. We have used them organization-wide for a significant amount...

Jun 2020
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VP/Other Executive

Relationship

We have a couple of different structures that we use ClearBalance’s product for. We have a few...

Jun 2020
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VP/Other Executive

Tools and Methodology

ClearBalance consistently exceeds expectations. I have never had any issues or heard of any issues....

Jun 2020
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VP/Other Executive

Other Observations

There are some challenges in terms of how ClearBalance's product is funded. A lot of the challenges...

Jun 2020
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Director

Relationship

ClearBalance is a little more proactive in suggesting changes that could be beneficial to us than...

May 2020
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Director

Relationship

ClearBalance's service is a great way to get funding in the door and resolve outstanding A/R claims...

May 2020
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VP/Other Executive

Relationship

COVID-19 has really taken the world by storm, and we have a lot of business partners that have...

May 2020
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VP/Other Executive

Sales and Contracting

Contracting with ClearBalance was incredible. We have one direct contact, and that person has met...

May 2020
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VP/Other Executive

Project Results

ClearBalance is a recourse, so we get everything back if our patients do not pay. From my...

May 2020
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VP/Other Executive

Project Results

One of the things that makes ClearBalance's offering really helpful for patients is that the program...

May 2020
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VP/Other Executive

Tools and Methodology

ClearBalance will meet with us as often as we would like to. We are doing regular check-ins right...

May 2020
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VP/Other Executive

Tools and Methodology

ClearBalance provides pretty exceptional reports to us. We can see by team member who was doing...

May 2020
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VP/Other Executive

Project Results

The recourse process is pretty straightforward for us. That process occurs when a patient has become...

May 2020
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Manager

Relationship

There hasn’t been any difference with ClearBalance through COVID-19; everything has been consistent...

May 2020
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Manager

ROI and Cost

We are definitely getting our money's worth with ClearBalance. I would recommend them to others....

May 2020
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VP/Other Executive

Relationship

Until recently, we had very little executive involvement from ClearBalance. We could have gotten...

Jan 2020
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VP/Other Executive

Relationship

ClearBalance's service is fine. They provide the necessary service of offering long-term payment...

Jan 2020
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VP/Other Executive

Tools and Methodology

ClearBalance's solution isn't super well integrated. If there were a way to integrate things easily,...

Jan 2020
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VP/Other Executive

Tools and Methodology

ClearBalance doesn't really exceed my expectations. They just meet my expectations. They do a good...

Jan 2020
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VP/Other Executive

People and Knowledge

The quality of ClearBalance's staff has actually gotten better. They have some new people who seem...

Jan 2020
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Manager

ROI and Cost

ClearBalance avoids charging for every little thing. We just pay flat fees. ClearBalance's extended...

Jan 2020
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Manager

Tools and Methodology

The welcome packets that ClearBalance sends to our patients could be improved. The packets could...

Jan 2020
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VP/Other Executive

Relationship

ClearBalance is so easy to work with. I have absolutely no complaints about them at all....

Dec 2019
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VP/Other Executive

Project Results

Our patients love the financing services from ClearBalance. Of course, the financing is recourse,...

Dec 2019
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VP/Other Executive

Tools and Methodology

I would like ClearBalance to come to the table with a preservice solution instead of us trying to...

Dec 2019
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VP/Other Executive

ROI and Cost

ClearBalance doesn't nickel-and-dime; our fees and interest rates are pretty set in stone.

Dec 2019
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Director

Project Results

We selected ClearBalance because when they came in and made their proposal, we liked what we saw. It...

Dec 2019
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Director

Other Observations

We had some patients who did not like making the switch to ClearBalance's services, so we had to...

Dec 2019
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Director

ROI and Cost

For the most part, we have been very successful with ClearBalance. They ended up resolving a ton of...

Dec 2019
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Director

Relationship

ClearBalance is phenomenal to work with. We had a very hurried implementation, and in a few weeks,...

Dec 2019
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Director

Relationship

ClearBalance was absolutely fantastic to work with. We also like that they work well with Patientco....

Dec 2019
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VP/Other Executive

Relationship

ClearBalance is very flexible and forthcoming. They actually exceeded our expectations. When there...

Dec 2019
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COO

Tools and Methodology

I am pretty tech savvy, but the reports have pretty basic information, and I am not able to see the...

Dec 2019
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COO

Other Observations

We have talked to a lot of patients who say they never hear from ClearBalance, and some patients say...

Dec 2019
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COO

Relationship

At this point, my recommendation of ClearBalance would be middle of the road. I would have to go...

Dec 2019
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COO

ROI and Cost

I don't feel like we get nickel-and-dimed by ClearBalance, but if we were looking to purchase a...

Dec 2019
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COO

People and Knowledge

ClearBalance's executives do seem to be on the ball. They are able to resolve on the fly any issues...

Dec 2019
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COO

Tools and Methodology

We have asked multiple times to see what the patient actually receives in the mail because...

Dec 2019
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COO

People and Knowledge

I like the website, but our account representative often doesn't know the answers to our questions...

Dec 2019
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COO

Tools and Methodology

I hate to complain about this, but ClearBalance is a death-by-meetings type of organization. They...

Dec 2019
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COO

Project Results

On the billing and collection side, ClearBalance is great when we get the funding and can zero...

Dec 2019
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VP/Other Executive

Tools and Methodology

One of the biggest strengths I see is that ClearBalance has a phenomenal customer experience,...

Dec 2019
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VP/Other Executive

Relationship

ClearBalance has been a really great partner with us from the very beginning. They have always been...

Dec 2019
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VP/Other Executive

Tools and Methodology

One of the things about ClearBalance is that if there is a default, we pay for that default. That is...

Dec 2019
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VP/Other Executive

Other Observations

The vendor isn't trying to nickel-and-dime us, but when somebody defaults on their loan, it...

Dec 2019
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Director

ROI and Cost

We are very pleased with ClearBalance. They provide 0% interest payment plans for our patients. When...

Dec 2019
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Director

Relationship

ClearBalance is very active with our patients. They send out packets to introduce the patients to...

Dec 2019
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Director

Relationship

ClearBalance is more of a partner than a vendor. We have several regular meetings with them to talk...

Dec 2019
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Manager

Relationship

ClearBalance doesn't nickel-and-dime us. They have been very receptive to our concerns about market...

Dec 2019
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Manager

Relationship

ClearBalance provides our patients with the opportunity to pay medical expenses out of pocket over...

Dec 2019
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VP/Other Executive

Project Results

Things have been exceptionally good with ClearBalance. We have had great, positive outcomes. We have...

Dec 2019
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VP/Other Executive

ROI and Cost

More patients are signing up for ClearBalance's service. That is a more realistic plan for patients...

Dec 2019
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VP/Other Executive

Tools and Methodology

ClearBalance does have a patient portal where patients can pay online. There is even an IVR tool...

Dec 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We went to a couple of vendors when we were looking for a solution. When ClearBalance came and did...

Dec 2019
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VP/Other Executive

Relationship

ClearBalance is aware of our needs and wants to help us grow. They want to help us bring our A/R...

Dec 2019
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VP/Other Executive

ROI and Cost

ClearBalance indicates what the charges are up front, and they are very reasonable. ClearBalance...

Dec 2019
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VP/Other Executive

Relationship

ClearBalance has been very good to us. They worked through some concerns that we had and mitigated...

Oct 2019
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Manager

Tools and Methodology

We had a very stressful transition to ClearBalance's services. We didn't initially think it made a...

Oct 2019
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Manager

Relationship

We noticed our numbers dipping a bit at one point, so we asked ClearBalance for some refresher...

Oct 2019
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Manager

Project Results

ClearBalance provides us with any reports we need. They do whatever we need them to do, so we don't...

Oct 2019
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Manager

Project Results

Our patients actually love ClearBalance. The vendor helps them establish credit and works with...

Oct 2019
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Manager

Lessons Learned

We originally used ClearBalance's services for long-term monthly payments, so we had a higher...

Oct 2019
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Manager

Tools and Methodology

We like working with ClearBalance because they put high-risk patients into default settings. The...

Oct 2019
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Manager

Project Results

We have seen a reduction in our default rate for payment plans by using ClearBalance's services....

Oct 2019
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at multiple vendors before choosing ClearBalance, but ClearBalance was better than their...

Oct 2019
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Manager

Project Results

We don't really hear from patients about their interactions with ClearBalance, and we assume that no...

Oct 2019
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VP/Other Executive

Tools and Methodology

Our interaction with ClearBalance has been pretty good. The implementation of the extended payment...

Oct 2019
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VP/Other Executive

Tools and Methodology

We started as conservative users. We referred patients to the service for financing when they...

Oct 2019
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VP/Other Executive

ROI and Cost

ClearBalance absolutely does not charge us for every little thing. Last year, they came to us and...

Oct 2019
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VP/Other Executive

Relationship

I will actually give ClearBalance kudos on how they manage our relationship. My CFO feels like...

Oct 2019
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VP/Other Executive

Project Results

I don't get any feedback from patients, but that is a positive thing. I don't want my patients to...

Oct 2019
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VP/Other Executive

Relationship

I have had some questions at my organization about whether ClearBalance is actually exceeding...

Oct 2019
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Director

Project Results

The delivery of ClearBalance patient reimbursement on our claims that meet the guidelines has been...

Oct 2019
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Director

ROI and Cost

We have been able to keep our recourse with ClearBalance's services very low. We asked ClearBalance...

Oct 2019
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Manager

Relationship

ClearBalance exceeds our expectations due to the fact that they have occasionally reached out to us...

Jul 2019
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Manager

Tools and Methodology

The financial process is relatively simple and seamless with ClearBalance's services. Things go to...

Jul 2019
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Manager

Other Observations

There is some staff time involved when the ClearBalance accounts come back to us. We have to go...

Jul 2019
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Manager

Relationship

In the beginning, getting the accounts coded to ClearBalance was a pretty big deal on our part. The...

Jul 2019
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Manager

People and Knowledge

ClearBalance does a really good job. We have had questions, and they have always been right there to...

Jul 2019
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