ClearBalance Patient Financing (Recourse) Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
We have looked at other firms, but we have never done anything because ClearBalance HealthCare is...
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Relationship, Services
We don't have any problems with ClearBalance HealthCare. We have been able to get a lot of stuff...
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Relationship
ClearBalance HealthCare is spreading themselves pretty thin, and I worry about their ability to...
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Relationship
ClearBalance HealthCare is always bringing us new ideas, new ways to help our patients, new...
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Services
ClearBalance HealthCare has a lot of technology and innovation. They have a lot of ways to integrate...
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Relationship, Services, Value
ClearBalance HealthCare can get the payments in, so our recourse rate is very low. The lower our...
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Value
ClearBalance has a program that offers financing for our patients. In today's world, everyone has...
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Relationship
ClearBalance has a pretty set niche. They have a very defined role. The team has been fantastic. We...
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Relationship
When patients hit hard times, they are able to call and extend or skip their payments. The firm...
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Relationship
We are pretty straightforward with ClearBalance HealthCare. Our contracts and everything with them...
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Relationship, Services
I have used ClearBalance HealthCare at another organization in the past, and we had our own internal...
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Services
I do have one sticking point around patients who accidentally and unexpectedly go to a bad debt...
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Relationship
ClearBalance HealthCare is easy to work with. I have been happy with them and with all of the folks...
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Value
Honestly, I would recommend the firm. They are a great option for the patients. Healthcare is so...
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Relationship, Relationship
The firm has accommodated our requests at every turn, whether we want a report or a reorganization...
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Relationship, Relationship
The firm exceeds our expectations mostly from the customer service side. During the time I have been...
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Relationship, Relationship
We have had a lot of turnover in terms of the person who is in charge of our account. We have had...
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Relationship, Relationship
The firm has exceeded our expectations because even with all the changes in interest rates and...
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Relationship, Relationship
The firm is very supportive of our mission, and they use technology to make sure that we reach the...
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Relationship, Relationship, Services, Services
ClearBalance HealthCare individualizes. They meet the needs of the individual organizations,...
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Relationship, Relationship
ClearBalance HealthCare is extremely easy to work with. The firm's staff is very good and friendly....
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Relationship, Relationship
ClearBalance HealthCare is very attentive. If a situation comes up, they respond to us promptly, and...
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Operations, Operations
The implementation of ClearBalance HealthCare's system was quick and fairly streamlined. Our account...
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Relationship, Relationship, Services, Services
One area of improvement for ClearBalance HealthCare is probably the customer care team. That is who...
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Relationship, Relationship
ClearBalance HealthCare makes things very easy to manage. I don't feel like I have to constantly...
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Services, Services, Value, Value
I love the firm. ClearBalance HealthCare is a great option for patients, especially for those who...
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Services, Value
ClearBalance HealthCare provides support for patients and their self-pay balances. For example, if...
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Value, Value
ClearBalance HealthCare avoids charging for every little thing, but I don't know that we have always...
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Relationship, Relationship, Services
ClearBalance HealthCare tends to be very good with their execution to meet our requirements and...
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Relationship, Relationship, Value, Value
ClearBalance HealthCare’s customer service is excellent. They are very passionate about servicing...
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Services, Services
We like that there is flexibility for patients. Often, our patients have multiple stays. We handle...
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Value, Value
ClearBalance HealthCare’s fee is based on the prime rate, and it is not under their control that the...
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Relationship, Relationship, Operations, Operations
On the operational side, we have learned to promote the ClearBalance HealthCare service more as an...
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Relationship, Relationship
I would probably buy ClearBalance Patient Financing again. Things have been good with it so far....
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Relationship, Relationship
ClearBalance HealthCare is pretty responsive. They follow the rules, so they aren't always able to...
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Value, Value
ClearBalance HealthCare doesn’t avoid charging for every little thing. We found that they were kind...
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Relationship, Relationship, Services, Services
We have had a positive experience from a patient level while working with ClearBalance HealthCare.
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Services, Services
From a technological standpoint, there are some things that ClearBalance HealthCare hasn't been able...
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Relationship, Relationship
I have recommended ClearBalance HealthCare to friends, and they seem to like the firm. The firm is...
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Relationship, Relationship, Operations, Operations
We have a routine meeting with the firm to go over our KPIs and where we are in terms of default...
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Relationship, Relationship
I would most definitely buy this service again. ClearBalance HealthCare is good at being...
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Value
The firm doesn’t step outside of what our contract is, and that is good. The firm does a pretty good...
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Relationship, Relationship
The firm exceeds expectations in terms of not only our facility and staff but also our patients. The...
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Loyalty, Loyalty, Relationship, Relationship
The firm’s software is good. There is some room for improvement, and the firm is working on that....
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Value, Value
ClearBalance HealthCare does have some fees for us, but those are fairly reasonable. They avoid...
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Loyalty, Loyalty, Relationship, Relationship
We have had to work with ClearBalance HealthCare a couple of times. The service is very hands off....
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Relationship
ClearBalance HealthCare’s staff is always very attentive and knowledgeable, and they are immediate...
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Relationship
Our contact with the firm is very attentive to us, and anytime I have a request, they jump on the...
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Value
The service and the fees from the firm are always going to be a bit more expensive than I would...
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Relationship
ClearBalance HealthCare values us and treats our patients with a lot of compassion and respect. I...
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Relationship, Services
What I like the most about ClearBalance HealthCare is the people who work there. They make every...
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Operations
A suggestion I have for ClearBalance HealthCare is that their training for the end user be...
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Relationship, Value, Value
We went forward with an integration that was really smooth and successful, and it saved us a lot of...
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Relationship, Relationship
I work with ClearBalance HealthCare's executives all the time. We are on a first-name basis. They...
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Loyalty, Loyalty
We are hoping to expand our services even further with some new offerings that ClearBalance...
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Value, Value
We are definitely getting more than the ROI we expected with ClearBalance HealthCare. And they are...
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Relationship, Relationship
We tried using other patient payment firms and didn’t really enjoy our relationship with them. Our...
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Relationship, Relationship, Services
We have been with ClearBalance HealthCare for a while, and I can think of maybe one time that we had...
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Relationship, Relationship
I would rate ClearBalance HealthCare's strategic ability very high. And I would rate their execution...
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Loyalty, Loyalty, Relationship, Relationship
We have regular meetings where ClearBalance HealthCare talks about our performance as an...
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Relationship, Relationship, Relationship
The firm is highly engaged and very reliable, and they do good work with our families.
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Relationship
ClearBalance HealthCare is excellent. Self-pay is much better than selling A/R. There is recourse...
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Value
ClearBalance HealthCare has definitely helped us out with our self-pay patients. Our cash has...
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Relationship
We have asked for things off and on from ClearBalance HealthCare, and they have been more than happy...
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Relationship, Relationship, Relationship, Services, Services, Services
We have a very strong partnership with ClearBalance HealthCare. ClearBalance HealthCare is very...
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Operations, Services
I would like to see ClearBalance HealthCare have a better way for facilities to handle a payroll...
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Relationship, Relationship, Relationship, Services, Services, Services
ClearBalance HealthCare provides great service and has really great patient satisfaction scores. We...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We had an initial discussion with ClearBalance HealthCare about improvements. There are...
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Services, Services, Services
ClearBalance HealthCare’s system integrates into our billing system and uses a single sign-on. We...
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Relationship, Relationship, Relationship, Services, Services, Services
I don’t think we are utilizing all the features that ClearBalance HealthCare has available. If there...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
ClearBalance HealthCare does 100% of the financing with the patients that we refer, so we haven’t...
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Relationship, Relationship, Relationship
We have regular meetings with ClearBalance HealthCare. We go over reports, and the firm is very...
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Relationship, Relationship, Relationship
ClearBalance HealthCare is a great partner of ours. The firm is very patient with us as we put in...
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