VIDA (Global) (Mostly Saudi Arabia) Commentary
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CIO

Product

We had some challenges in our environment when we started using VIDA, but since we upgraded our...

Jul 2025
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CIO

Operations, Product

Cloud Solutions did a very good job of implementing VIDA, and the solution is very high quality. All...

Jul 2025
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Manager

Product

VIDA is absolutely customized for our country. The workflows and other things are not the same as in...

Jul 2025
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Manager

Relationship, Product

VIDA doesn't really have any restrictions with integration. The good thing about Cloud Solutions is...

Jul 2025
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Manager

Operations

I really don't have any complaints about Cloud Solutions on the go-live because we recently had a...

Jul 2025
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Manager

Value

Cloud Solutions keeps their promises most of the time. No team can give us 100% compliance, but...

Jul 2025
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Manager

Operations, Product

There are no complaints about stability. I have been here for years, and I cannot even recall a time...

Jul 2025
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Manager

Relationship

As of today, VIDA meets all our expectations, but we would still like to have some updates,...

Jul 2025
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Manager

Relationship

For normal day-to-day requests, we have an agreed SLA with Cloud Solutions for the support timeline,...

Jul 2025
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Manager

Relationship, Product

Cloud Solutions continuously improves and upgrades the product. They are always trying to make it...

Jul 2025
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CIO

Product

I like the comprehensiveness of VIDA and the data exchange between hospitals in the cluster that use...

Jul 2025
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CIO

Relationship

Cloud Solutions could improve VIDA by building an interactive dashboard that matches the power of...

Jul 2025
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CIO

Relationship

Cloud Solutions has a large team that worked on developing VIDA from scratch.

Jul 2025
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Director

Culture, Relationship

Cloud Solutions' strongest quality is that they are committed to providing technical support even...

Jul 2025
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Director

Product

Two things that I like most about VIDA are how easy it is to link to the unified health registry and...

Jul 2025
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Director

Product

Cloud Solutions' biggest opportunity to improve VIDA is integration with other government platforms.

Jul 2025
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Director

Relationship, Product

To improve my experience as a customer, Cloud Solutions could improve and modernize VIDA according...

Jul 2025
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Manager

Product

What I like most about the product is that it maintains the data well and comprehensively documents...

Dec 2024
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Manager

Relationship, Product

The vendor's biggest opportunity for product improvement is working to reduce problems that occur in...

Dec 2024
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Manager

Product

The system requires easy access to some statistics, activation of all necessary models, and speedy...

Dec 2024
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Manager

Relationship, Product

The biggest strength of the vendor is they meet the needs of many facilities.

Dec 2024
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Director

Product

We have problems with VIDA in our hospital. Logging on is the problem. When we start up the...

Dec 2024
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Director

Relationship

There are a lot of delays for support. Sometimes it takes days to solve a problem.

Dec 2024
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Director

Operations

The product is not so easy to use. There are a lot of things that require experience and training to...

Dec 2024
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Director

Value

We are getting outcomes from this product because we had a paper system previously.

Dec 2024
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Director

Product

I want one module that includes all the items we need, and then we can open every item alone.

Dec 2024
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Physician

Product

Cloud Solutions could improve my experience by simplifying the interface.

Aug 2024
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Physician

Product

I like VIDA's ease of use the most.

Aug 2024
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Physician

Operations

Cloud Solutions' biggest strengths are training and technical support.

Aug 2024
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Physician

Loyalty, Product

The biggest opportunity to improve VIDA would be to modernize it.

Aug 2024
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