Cloudmed Automation (Databound)
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Dustin Cragun
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User Commentary

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Manager

Relationship

Cloudmed is fabulous. I think of them as more of a business partner than a vendor. They are so...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We use Cloudmed’s automation software to develop and program solutions. The software is very...

Nov 2022
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Manager

Other Observations & Comments

I can’t say that I have never had to reach out to Cloudmed to ask how to do something. Sometimes the...

Nov 2022
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Manager

Service and Support

Sometimes Cloudmed will reach out and tell us that they are putting in such and such feature. I have...

Nov 2022
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Manager

Relationship

Whenever we have a question, the vendor's managers are very responsive and quick to act. We mostly...

Sep 2022
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Manager

Functionality and Upgrades

It would be useful to have more knowledge about why coding changes are occurring. That information...

Sep 2022
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Manager

Functionality and Upgrades

Cloudmed is great at finding things like code variances and changes. They do that quickly and...

Sep 2022
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Manager

Service and Support

The vendor could probably offer more quarterly or bi-yearly calls. That would be beneficial.

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cloudmed is very good with implementations and upgrades because the vendor makes things available to...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

There a page in Cloudmed Automation that I cannot get to work properly because there is not a scroll...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We are able to do a lot with Cloudmed Automation. We can feed information into the software and...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cloudmed adheres to most programming and simple scripting. We have pretty much everything we want to...

Sep 2022
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Analyst/Coordinator

Service and Support

Cloudmed's support team is unusually responsive. I can talk to a person; I do not have to call and...

Sep 2022
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Analyst/Coordinator

Relationship

Databound’s strengths lie in that they are extraordinarily responsive to any additional needs that...

Sep 2022
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Manager

Relationship

The Cloudmed product is pretty stable. I have never had an issue where the system has had downtime...

May 2022
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Manager

Relationship

What motivates me to purchase Cloudmed's product over other solutions is Cloudmed's price, their...

May 2022
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Manager

Implementation and Training

I have had to train other analysts that work with me on the Cloudmed product, and the training is...

May 2022
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Manager

Relationship

Cloudmed has found ways to work with our enterprise vendor and connect to their scheduling system....

May 2022
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Manager

Service and Support

The Cloudmed support team is very responsive. Rarely have I called them and not gotten an immediate...

May 2022
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Manager

ROI / Cost (care and feeding)

Our staff has a lot of operational workflows to go through on a day-to-day basis. The staff has to...

May 2022
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Manager

Technology

End users like reports in certain spreadsheets, and the Cloudmed product exports to and creates that...

May 2022
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Manager

Relationship

Cloudmed is a partner. I don’t consider them to be a vendor. I almost consider them to be my team...

Feb 2022
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Manager

Other Observations & Comments

The product has focused on the revenue management side of the house more than patient accounting....

Feb 2022
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Manager

Future Outlook

Databound went to Cloudmed not long ago, and now all of a sudden, Cloudmed is going to R1. That...

Feb 2022
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Manager

Implementation and Training

Training people to function and begin developing their own scripting is very difficult when users...

Feb 2022
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Manager

Functionality and Upgrades

We have used the system to automate resolving duplicate denial items inside of our patient...

Feb 2022
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Manager

Functionality and Upgrades

Something on my wish list is automation for voided benefit orders. Also, we have an inability to...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Cloudmed is very engaged, and they have a really quick turnaround time. The system takes the work of...

Feb 2022
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Analyst/Coordinator

Relationship

The acquisition of Databound by Cloudmed was very uneventful for us. We did not know that Databound...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has kept their promises as far as I know. The product is pretty stable, so I haven’t had...

Jan 2022
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Analyst/Coordinator

Service and Support

I have reached out to one of the vendor's people via email, and they were very responsive. They went...

Jan 2022
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Manager

Relationship

I have been very happy dealing with Cloudmed management and getting their proposals. I am also happy...

Dec 2021
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Manager

Future Outlook

We would like Cloudmed to be part of our long-term plans. The issue is that we are leaving the...

Dec 2021
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Manager

Relationship

Cloudmed keeps all their promises. In fact, I would say they are better than almost any other...

Dec 2021
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Manager

Implementation and Training

The training from Cloudmed is good. I went to a training class a few years ago, and they offered to...

Dec 2021
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Manager

Functionality and Upgrades

For what the product does and for what we use it for, it is a great product. It does what Cloudmed...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Cloudmed avoids charging for every little thing. They usually come in under budget. We receive our...

Dec 2021
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Manager

ROI / Cost (care and feeding)

When we have something we want to bid on, Cloudmed's prices for professional services are very...

Dec 2021
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