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Cloudmed Revenue Integrity/Underpayment Services
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User Commentary

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Director

So far, we have had a really good experience working with Revint. They are doing some high-dollar...

Sep 2021
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Director

We did not go live with any integration with Revint. They are kind of working within our HIS and are...

Sep 2021
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Director

There isn’t really anything Revint could do to improve. We have been really impressed with their...

Sep 2021
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Director

Cloudmed is an after-the-fact firm, so timing sometimes comes into play when they identify...

Sep 2021
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Director

I deal quite often with the firm’s partner, but with every presentation, Cloudmed's team does the...

Sep 2021
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Director

The tangible outcome we receive through Cloudmed is cash in the door. Cloudmed works on commission,...

Sep 2021
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Director

We have had the firm for a long time. From a partnership perspective, I think that they are great. I...

Sep 2021
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Director

Couldmed has branched into the professional overpayment side, so we have the facility and the...

Sep 2021
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Director

Overall, we have had a very good relationship with Cloudmed. They are basically a zero-balance audit...

Sep 2021
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Director

A lot of firms just take the data that is readily available and do the same thing we would do....

Sep 2021
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Director

The firm’s staff members are all highly educated; they have all graduated from school. They amaze me...

Sep 2021
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Director

We were originally attracted to the firm for their ability to help us with appeals, especially when...

Sep 2021
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Director

Cloudmed performs very well. They constantly stay in touch with us on any issues regarding appeals....

Sep 2021
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Director

Cloudmed constantly wants to improve. Right now, we are trying to automate something, so we don't...

Sep 2021
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VP/Other Executive

Cloudmed does an excellent job of payment validation. They have been instrumental to us. They did...

Aug 2021
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VP/Other Executive

The firm became Cloudmed, but there are still a lot of the same people who have been working with us...

Aug 2021
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VP/Other Executive

My favorite thing about Cloudmed is that they don't compromise our relationship to try to gain more...

Aug 2021
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VP/Other Executive

Our abilities have improved as we have worked with Cloudmed. The firm has generated a large amount...

Aug 2021
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VP/Other Executive

I really like how attentive Cloudmed is. They are genuinely concerned for our well-being. They want...

Aug 2021
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Director

Our contract with Cloudmed was very straightforward. I would use Cloudmed's services again if I...

Aug 2021
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Director

Cloudmed met our expectations, but they didn't exceed them. We used to work with a firm where our...

Aug 2021
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Director

In the past, I discovered that our revenue cycle team was not really taking the reports and trying...

Aug 2021
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Director

Cloudmed has been excellent. They are good at recovering. They are very good at going after the...

Aug 2021
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Director

I don’t think I have ever had any contact with any of Cloudmed’s executives. I feel like I have to...

Aug 2021
||
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Director

The fees for Cloudmed are pretty high, so I would expect more than just getting our money for the...

Aug 2021
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VP/Other Executive

Triage is expensive. Cloudmed is not a typical outsourcing company, and they are able to get through...

Aug 2021
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VP/Other Executive

Revint is good to work with. They make their services pretty simple and straightforward. Once the...

Jul 2021
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VP/Other Executive

I would like to see at least quarterly updates from the vendor and more executive engagement beyond...

Jul 2021
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VP/Other Executive

I would strongly recommend Cloudmed to my peers. They bring a level of knowledge and execution that...

Jul 2021
||
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VP/Other Executive

I would like to see more consistency in identifying ways to prioritize work effort and come to...

Jul 2021
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Director

We love Cloudmed. We have a very lucrative partnership. They have become very sophisticated. We have...

Jul 2021
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Director

Cloudmed recovers underpayments for us. They have recovered accounts that we had previously closed....

Jul 2021
||
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Director

Cloudmed's leadership team and managers are fantastic. In the past, Cloudmed had some younger...

Jul 2021
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Director

I don't know how much room Cloudmed has for strategy, but they are pretty on top of things. The work...

Jul 2021
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Director

Cloudmed has been a good partner, offering assistance anytime that they are asked and doing so...

Jul 2021
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Director

There is nothing I can say that is negative about Cloudmed. They do everything in collaboration with...

Jun 2021
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Director

Cloudmed comes in on a monthly and quarterly basis and tells us what they found and how we can fix...

Jun 2021
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Director

Cloudmed does not charge for every little thing. They have specific contingency rates.

Jun 2021
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Director

Cloudmed has a deep knowledge base. They are pretty good at what they do with their product. I would...

May 2021
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VP/Other Executive

When Cloudmed finds opportunities or recurring issues, they come back to us as a client and say what...

May 2021
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VP/Other Executive

We have been working with Cloudmed for a very long time. We think very highly of them. They are our...

Apr 2021
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Director

Cloudmed is the bane of my existence. My boss loves them because any accounts that they close and...

Mar 2021
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Director

I don't get out of bed for less than 10 million dollars. Cloudmed has been working for us for years...

Mar 2021
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Director

We had a representative from Cloudmed who I told to email me every time that person emailed one of...

Mar 2021
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Director

I am totally disgusted with Cloudmed. We receive executive involvement from the firm, but the...

Mar 2021
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Director

We are very happy with Cloudmed's work. They do an amazing job. Bringing the vendor on board was a...

Mar 2021
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Director

Cloudmed's executives will reach out to us to see how everything is going. The vendor's acquisition...

Mar 2021
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Director

Cloudmed fosters really good relationships. They know what they are doing. They can speak to us...

Mar 2021
||
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VP/Other Executive

Cloudmed continues to refine their service offerings. In the years that I have been working with...

Mar 2021
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VP/Other Executive

One thing that I want to continue to work with vendors on is education on how we can improve so that...

Mar 2021
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VP/Other Executive

I would like to continue working with Cloudmed on educating my organization to improve so that we...

Mar 2021
||
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Director

Since the merger of Revint and Triage Consulting Group, our service level hasn't changed, and that...

Feb 2021
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VP/Other Executive

Before Revint and Triage merged to become Cloudmed, the vendor reached out to us and told us when...

Feb 2021
||
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VP/Other Executive

The cost structure is a little high. If I changed vendors, we could get a lower cost structure, but...

Feb 2021
||
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VP/Other Executive

When I meet with Triage, I make sure that I go through each one of my failure points and go upstream...

Feb 2021
||
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VP/Other Executive

Triage does well. I got to a point where my recoveries with another vendor were costing me more than...

Feb 2021
||
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VP/Other Executive

Triage's work is kind of a black box; it is more proprietary. Triage runs some pretty extensive...

Feb 2021
||
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VP/Other Executive

Triage Consulting Group has delivered more than they said they thought they could do. That project...

Jan 2021
||
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VP/Other Executive

One of the vendor's senior people that we have worked with for years is always attentive and is...

Jan 2021
||
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VP/Other Executive

Cloudmed continues to do a great job for us. We have an ongoing relationship with them, and we...

Jan 2021
||
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Director

I would 100% go with Cloudmed again. They have been extremely effective in doing zero balance...

Jan 2021
||
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CFO

I have always had just a tremendous amount of respect for Cloudmed. The new folks that they bring in...

Dec 2020
||
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Director

COVID-19 really didn't impact the work that the vendor did for us. The vendor's general service had...

Dec 2020
||
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Director

I would like the vendor to be more proactive and have more routine conversations with us. Sometimes...

Dec 2020
||
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Director

We had really great results with the vendor at the beginning of our engagement. The vendor has...

Dec 2020
||
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Director

Things with the vendor are going well. Triage Consulting Group has the ability to find a lot of...

Dec 2020
||
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Director

The person from Triage who led our group was present in every meeting. At one point, the person came...

Dec 2020
||
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Director

Part of the process is that Triage gives us a list of things that are quick-hit items that we would...

Dec 2020
||
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Director

We are not nervous about the acquisition. Triage gave us a heads up when they were able and assured...

Dec 2020
||
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Director

What the vendor does for us is very specific. But they are extremely good at it, and we have had a...

Dec 2020
||
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Director

I had no idea the vendor was being called Cloudmed. I knew Triage Consulting Group was acquired, but...

Dec 2020
||
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Director

Throughout COVID-19, we haven’t seen any changes in the quality of Cloudmed's support and service. I...

Dec 2020
||
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Director

Cloudmed is a tactical vendor; they aren't necessarily a strategic one.

Dec 2020
||
(0)
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Director

I have been very impressed with Triage. The overall performance reporting is very detailed and...

Dec 2020
||
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Director

The vendor doesn’t have the opportunity to nickel-and-dime us because they work on a...

Dec 2020
||
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Director

Revint is a little newer to us, and we have had a couple of little bumps in the road. For the most...

Dec 2020
||
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Director

When we went through the implementation with the vendor, there were some bumps in the road. There...

Dec 2020
||
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Director

The vendor's quality of staff and consultants could improve, but we are still pretty early out of...

Dec 2020
||
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Director

It is too early to tell whether the acquisition impacted the vendor's performance. All of Triage's...

Dec 2020
||
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Director

The vendor avoids charging us for every little thing. Triage works on contingency rates. They get a...

Dec 2020
||
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Director

We have worked with Triage for many years. They are a great company. I don't have anything bad to...

Dec 2020
||
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Director

Triage's executive involvement is very good. Our representative is a partner to us. That person has...

Dec 2020
||
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Director

The vendor definitely drives tangible outcomes with the services they provide. They are very good at...

Dec 2020
||
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Director

The vendor's fees are a little on the high end. We could get similar services from other vendors for...

Dec 2020
||
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Director

Revint is pretty good with executive involvement. We are a little spoiled because we get extra attention....

Dec 2020
||
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Director

The vendor might be a little inferior at driving tangible outcomes, but they may prove to be a...

Dec 2020
||
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Director

We beat up the vendor on their fees, and we were able to draw their fees down quite a bit. I think...

Dec 2020
||
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Director

I wouldn’t hesitate to recommend Revint to others. All of the vendor's tools and abilities are there...

Dec 2020
||
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VP/Other Executive

The vendor charges us for everything, but we get what we pay for. Triage has worked with us to bring...

Dec 2020
||
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VP/Other Executive

If the vendor finds something that we are doing wrong, they tell us so we can fix it moving forward....

Dec 2020
||
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VP/Other Executive

I love the vendor's approach to hiring. All of their people seem to be under 30 years old, but they...

Dec 2020
||
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VP/Other Executive

There is always something new in healthcare. If we were in a static business, the vendor would work...

Dec 2020
||
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VP/Other Executive

We are in a rhythm with the vendor. They do a batch from a prior year, and then we meet with them...

Dec 2020
||
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VP/Other Executive

I was initially reluctant to engage with Triage. I had worked with similar companies before, and...

Dec 2020
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Director

We were very impressed with the vendor. Cloudmed's folks are always professional and nice. They...

Dec 2020
||
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Director

During the COVID-19 pandemic, Cloudmed really tried to understand the changes, trends, and volumes...

Dec 2020
||
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Director

Cloudmed's findings yield returns for us. We have received a good ROI. The vendor's strength has...

Dec 2020
||
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Director

We are looking forward to what is coming with the vendor's merger with Revint. It might be a little...

Dec 2020
||
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Director

The one thing that is a little bit of an inconvenience is that the Cloudmed folks who do the actual,...

Dec 2020
||
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Director

Cloudmed's people are way better than any other vendor's people that I have worked with. Cloudmed's...

Dec 2020
||
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Director

One of Cloudmed's biggest strengths is that they will show us how to prevent things, even if doing...

Dec 2020
||
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Director

Some of Cloudmed's executives used to show up to see us in person. Now, the vendor's model has...

Dec 2020
||
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Director

Not only does Cloudmed produce better outcomes than anyone else, they are also really good at...

Dec 2020
||
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Director

I would recommend the vendor to others. I think this vendor is the best. I am really concerned about...

Dec 2020
||
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VP/Other Executive

In the realm of underpayments, Cloudmed is higher on the contingency, but they are looking at...

Dec 2020
||
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VP/Other Executive

Everyone at Cloudmed, from the associates up to the principal, are all really bright. I think they...

Dec 2020
||
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VP/Other Executive

When CloudMed acquired Revint and Triage, they were really good about proactively reaching out and...

Dec 2020
||
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Director

Triage Consulting Group has excellent communication and response times and also has thorough,...

Dec 2020
||
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Director

Triage Consulting Group has a very high collecting fee. Even though they do a great job, they are...

Dec 2020
||
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Director

Triage Consulting Group's staff members are all college-educated, consultant-type professionals. The...

Dec 2020
||
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VP/Other Executive

We have regular meetings with Cloudmed to get updates and reports. They provide data to us through...

Dec 2020
||
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VP/Other Executive

We wouldn’t be working with Cloudmed for as long as we have if we didn’t have some type of...

Dec 2020
||
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VP/Other Executive

Cloudmed does everything well. I don't have any issue with them. I have known the company for a very...

Dec 2020
||
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VP/Other Executive

We really want to do the work ourselves. We want to build out and leverage the functionality that...

Dec 2020
||
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VP/Other Executive

The quality of Cloudmed’s staff members is excellent. I have hired several of them. One of the...

Dec 2020
||
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VP/Other Executive

Cloudmed has a vast amount of knowledge and a vast number of contacts. The vendor is able to narrow...

Dec 2020
||
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VP/Other Executive

We have standard, periodic involvement from the vendor. They have taken some extra steps since...

Dec 2020
||
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Director

I don't have a lot of contact with Cloudmed's executives, but our vendor contact does a really good...

Dec 2020
||
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Director

I hired Cloudmed to make sure we aren't leaving money on the table. They haven't found much money on...

Dec 2020
||
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Director

Cloudmed communicates really well and reports their findings in a timely manner. They don't disrupt...

Dec 2020
||
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VP/Other Executive

Revint's decision to acquire Cloudmed was good. There are some really smart people at Cloudmed who...

Dec 2020
||
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VP/Other Executive

The vendor is a unique group made up of highly intelligent, motivated kids who have just gotten out...

Dec 2020
||
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VP/Other Executive

The vendor is very solid. I know a lot of people in their organization who are pretty high up. The...

Dec 2020
||
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Manager

I have worked with Triage Consulting Group for quite some time. We have an amazing partnership with...

Dec 2020
||
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Manager

Triage Consulting Group is somewhat old school, and a lot of our work with them is done via...

Dec 2020
||
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Manager

I hired Triage because I met with some of the principal people in the past, and I liked what Triage...

Dec 2020
||
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Manager

Without a doubt, the vendor is a great partner. We have a strong relationship. The executives are on...

Dec 2020
||
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VP/Other Executive

The vendor is minimally intrusive. They don't come in and take over. They are also accessible. At...

Dec 2020
||
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VP/Other Executive

The vendor can find a lot of opportunities for users who have complex contracts that depend on how...

Dec 2020
||
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Director

We have sampled other transfer DRG companies as a pilot, and those companies have found things after...

Dec 2020
||
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Director

The vendor offers transfer DRG and coding opportunities. They bring forth different opportunities...

Dec 2020
||
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VP/Other Executive

I don't think I can pinpoint whether Revint is a product, a service, or a software as a service. The...

Dec 2020
||
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VP/Other Executive

I have had a fair amount of exposure to different software. I would say that this software's ease of...

Dec 2020
||
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VP/Other Executive

We have talked with the vendor about having some better drill-down capabilities between our...

Dec 2020
||
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VP/Other Executive

I would give the vendor's executive involvement a high rating because of the executives we have met....

Dec 2020
||
(0)
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VP/Other Executive

Triage is more expensive than other vendors. Triage gives us the data and information to plug holes...

Dec 2020
||
(0)
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VP/Other Executive

The vendor could be cheaper, but they do a great job. We work really well with them. They have...

Dec 2020
||
(0)
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VP/Other Executive

We have found the vendor's web-based product to be very user friendly. Our information from the...

Dec 2020
||
(0)
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VP/Other Executive

We have used this vendor for a long time. They are in the process of acquiring Triage Consulting...

Nov 2020
||
(0)
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Director

I appreciate Revint’s responsiveness and their executive leadership; they have always been available...

Nov 2020
||
(0)
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VP/Other Executive

We have kind of a manual process with Cloudmed; they are tagging accounts that indicate they are...

Nov 2020
||
(0)
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Director

Revint’s results are results. They are not overwhelming. They meet but don't exceed our...

Nov 2020
||
(0)
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VP/Other Executive

Compared to the other vendor I worked with in the past, our experience with Cloudmed has been night...

Nov 2020
||
(0)
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VP/Other Executive

The vendor has been a great partner. Another vendor's representative has been trying everything in...

Nov 2020
||
(0)
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Director

Cloudmed takes a file of paid accounts and looks to see whether there is any additional...

Nov 2020
||
(0)
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Director

I would say Cloudmed avoids charging for every little thing because we pay by collection. Cloudmed...

Nov 2020
||
(0)
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Director

Cloudmed exceeds our expectations to the best of their ability. Just looking at what they return,...

Nov 2020
||
(0)
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VP/Other Executive

We have had tremendous success and improvement with the Cloudmed DRG validation. We have had success...

Nov 2020
||
(0)
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VP/Other Executive

Cloudmed is working to improve their platform by getting everything onto a single platform and...

Nov 2020
||
(0)
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VP/Other Executive

The vendor does well. But there has been some talk more recently about working with another vendor,...

Nov 2020
||
(0)
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Analyst/Coordinator

Cloudmed does top-notch work. They do a good job of maximizing our Medicare reimbursement within the...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

All the Cloudmed people I have worked with are customer-service oriented and well versed at what...

Nov 2020
||
(0)
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 or  to see details.

Director

I really like Cloudmed's business model. They are 100% contingency based, and that is super helpful....

Nov 2020
||
(0)
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Director

It is hard to give Cloudmed a perfect score. I feel bad that I am not giving them the highest...

Nov 2020
||
(0)
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Director

Cloudmed is a company that continues to merge with other companies. In fact, they just did a new...

Nov 2020
||
(0)
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Director

One of the positives that I have found with Cloudmed is that they are really a partner. They want us...

Nov 2020
||
(0)
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Director

Cloudmed’s offering is really both a product and a service. They have good AI that allows them to...

Nov 2020
||
(0)
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Director

We have so many things cleaned up now that Triage Consulting Group has moved away from just looking...

Nov 2020
||
(0)
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Director

Triage Consulting Group is an absolute pleasure to work with. They are very courteous and polite,...

Nov 2020
||
(0)
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Director

There is only one thing I would do differently. Because of the way Triage Consulting Group got paid,...

Nov 2020
||
(0)
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VP/Other Executive

We give Triage Consulting Group our computer files, and they do great data extraction. They make...

Nov 2020
||
(0)
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VP/Other Executive

The representatives we work with at Triage Consulting Group are all younger than me and super smart....

Nov 2020
||
(0)
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VP/Other Executive

One thing I love about Triage Consulting Group is that when we have legal cases that are still being...

Nov 2020
||
(0)
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VP/Other Executive

One thing Triage Consulting Group does that I have asked them to change is to update our 835 and 837...

Nov 2020
||
(0)
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VP/Other Executive

The vendor does customer service very well and has been very engaged through the implementation...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

In the past, we had an underpayment vendor in place, but they were underperforming quite a bit. We...

Nov 2020
||
(0)
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VP/Other Executive

I have worked with other underpayment vendors in the past that required my team to do a lot of work....

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

I don’t think there is anything that Triage Consulting Group could improve, but getting the initial...

Nov 2020
||
(0)
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VP/Other Executive

Doing underpayments is more or less a commodity at this point in time. But within that realm, Triage...

Nov 2020
||
(0)
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Manager

Revint is doing a retrospective review where we pass our charge and payment data through their logic...

Nov 2020
||
(0)
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Manager

Our fees to Revint are strictly on a contingency basis, and that is good. We only pay them based on...

Nov 2020
||
(0)
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Manager

The service never discontinued from Revint during the COVID-19 crisis. I think a lot of their staff...

Nov 2020
||
(0)
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Manager

Revint's staff members are certified procedural coders who are very knowledgeable in the medical...

Nov 2020
||
(0)
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Director

Revint is still trying to learn our business. But they are engaged at the top, and they want to...

Nov 2020
||
(0)
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Director

Triage Consulting Group is a very valuable partner of ours. Their biggest strengths are their...

Nov 2020
||
(0)
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VP/Other Executive

The vendor identifies errors and pursues those with the payers. They are absolutely phenomenal at...

Nov 2020
||
(0)
 Thank you  Helpful

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CFO

We keep sending Triage Consulting Group information, so we like their performance. Triage Consulting...

Nov 2020
||
(0)
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CFO

I would like Triage Consulting Group to charge me a little bit less, but the rates are market competitive....

Nov 2020
||
(0)
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CFO

We have started doing some work with Revint, and we have been happy with their efforts. We continue...

Nov 2020
||
(0)
 Thank you  Helpful

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CFO

There is going to be a merger between Revint and Triage Consulting Group. What they are each doing...

Nov 2020
||
(0)
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Manager

I enjoy working with Revint. I really like all the people I deal with. The vendor is going through...

Nov 2020
||
(0)
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Manager

We have a contract that sets the pricing, and that has been the same amount for the past few years....

Nov 2020
||
(0)
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Manager

The vendor merged not long ago with Revint to form Cloudmed, and I think that will be positive. We...

Nov 2020
||
(0)
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Manager

The vendor is looking at our missed revenue opportunities, and they are doing extremely well. The...

Nov 2020
||
(0)
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Manager

I can't think of anything off the bat for the vendor to improve. What they are doing for us is...

Nov 2020
||
(0)
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Director

Before using Revint's services, we were missing out on some of the additional reimbursement that we...

Nov 2020
||
(0)
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Director

Revint is pretty good in terms of the support that they provide to us and the knowledge that they...

Nov 2020
||
(0)
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Director

It would be nice if Revint provided us more updates on the status of the project, like what is going...

Nov 2020
||
(0)
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 or  to see details.

Director

Revint doesn’t nickel-and-dime us. They are pretty good on that end, and they even go beyond what we...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

The vendor gives us a really good feedback process by hospital that tells us what we missed. The...

Nov 2020
||
(0)
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VP/Other Executive

The vendor does well with driving tangible outcomes. The work they go after is strong. I am very...

Nov 2020
||
(0)
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 or  to see details.

Director

The vendor is doing an underpay review on closed accounts. They put the accounts through their...

Nov 2020
||
(0)
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 or  to see details.

Director

Over the years, the contracts have become more complex. Even in looking at our own internal accuracy...

Nov 2020
||
(0)
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Director

I believe that because the vendor has such a broad client base across the United States, they get to...

Nov 2020
||
(0)
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Director

We implemented Triage Consulting Group very quickly and easily. The vendor has a lot of Epic...

Nov 2020
||
(0)
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Director

The work with the vendor has been in setting up the process or workflow. The vendor identifies the...

Nov 2020
||
(0)
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 or  to see details.

Director

I really don't know whether support through the COVID-19 crisis applies for Triage Consulting Group...

Nov 2020
||
(0)
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 or  to see details.

Director

The vendor identifies specific issues with specific payers exceedingly well. When we meet with the...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Triage Consulting Group delivers, and they work closely with my team. They try very hard not to...

Oct 2020
||
(0)
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