Cloudmed Revenue Integrity/Underpayment Services
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
User Commentary
When Cloudmed was Triage, they were awesome at training us and building edits to catch future...
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Something Cloudmed can work on is their assessment of Triage's way of relating to the client in...
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Cloudmed will find a needle in a haystack. The firm is very good at finding underpayments. I don't...
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Revint delivered on what they set out to do. I think the contract will be renewed and the service...
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We set up contingency contracts, so essentially, if we don't get any value, we don't pay the firm...
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I haven't dug deep enough into the data, but we were initially having a good return and finding...
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Cloudmed is different than all our other vendors and firms, and our satisfaction is high.
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We didn't feel like we were getting any knowledge transfer from our previous partner. They seemed to...
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Generally, I don't plan on expanding our contract with Cloudmed more. I was interested in Cloudmed...
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My view of the firm previously was that they were a trusted partner. Now, under Cloudmed, we have a...
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Our Cloudmed salesperson is very reactive and is doing a very good job. Our account executive does...
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Anytime Cloudmed has findings, I see impactful results. Cloudmed has findings and educates our team...
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There is no executive involvement that I am aware of. The vendor needs to make sure that they are...
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Cloudmed does a great job of collaborating with our leadership team. Cloudmed sends comprehensive...
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Cloudmed has a very solid group of people that I have dealt with personally. They are very...
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There were some delays in our go-live on the front end with Cloudmed. We had some issues with...
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We have had a really great experience with Cloudmed, but right now, we aren't anywhere near the...
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If another vendor came by and told me that they could do much better than Cloudmed and could give me...
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We have had a couple of invoices with incorrect numbers. We have resolved the issues and haven't...
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If we ever have an issue, I know exactly who to email at Cloudmed, and they pay attention to whether...
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We are still waiting to see Cloudmed build all the payers into their system. Right now, they are not...
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We chose to go with Cloudmed because we had a good experience with them in the past. I have learned...
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Things are going pretty well with Cloudmed. It is beneficial to use them as a primary vendor because...
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It always seems like Cloudmed is trying to reach out about the next thing to sell. That is probably...
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Cloudmed is able to think of the next best thing. I know they are continuing to grow the Cloudmed...
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I don’t know that I have seen specific executive involvement. I see more involvement just from...
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Cloudmed keeps wanting to talk about different things and offerings that they have. Cloudmed wants...
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Even with the change in ownership from Triage to Cloudmed, most of the operational folks are still...
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Cloudmed has historically had a feedback loop. With the expected value and ROI of whatever we are...
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Cloudmed is doing well. They have a lot going on, so we haven't had any unusual challenges. I wish...
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The impact of Cloudmed's education and knowledge transfer on our organization's success has depended...
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As we get better, the product gets more expensive, but Cloudmed works with us on things.
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We had some things that were missing, and Cloudmed had the technology that allowed us to capture...
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Cloudmed fits the bill with their strategic ability, but they may not communicate everything to me.
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I know Triage's name in that they support underpayment. We brought them in as a second placement....
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After a lot of negotiation with Cloudmed, our current contract does not let the firm nickel-and-dime...
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One thing that we had to work with Cloudmed on was getting us certain things. We really had to kind...
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We chose Cloudmed because one of our executives had worked with Cloudmed at a previous facility and...
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Cloudmed's business model is to rotate people through projects. That isn't a bad thing except then...
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The transition from Triage to Cloudmed was very smooth for us. We really like Cloudmed. They do what...
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Cloudmed wants to do a really good job. They explain the reason behind things. I like that Cloudmed...
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Cloudmed is a partner because of the transfer of knowledge, reporting elements, and solutions they...
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We are working to standardize on Cloudmed's services. I would use their services again; we have had...
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Cloudmed's support is wonderful. With any issue or question, I can instantly get an answer. The only...
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Cloudmed has done a really good job for us. They are always on point. They do great reporting. We...
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We have a lot of meetings with the vendor. Our account person has been phenomenal. They have been...
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When Triage finds trends, they provide documentation and an action plan for us to use to correct...
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Cloudmed gives us feedback about how we can fix things, so Cloudmed's identifications have gone down...
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Cloudmed is fantastic to work with. They have given us a good rate in the past. Cloudmed is a really...
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We don't have the capability of doing what Cloudmed does, but we should develop the talent in-house...
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Cloudmed charges based on commission. When money lands on a patient's account that Cloudmed touched...
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So far, we have had a really good experience working with Revint. They are doing some high-dollar...
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We did not go live with any integration with Revint. They are kind of working within our HIS and are...
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There isn’t really anything Revint could do to improve. We have been really impressed with their...
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Cloudmed is an after-the-fact firm, so timing sometimes comes into play when they identify...
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I deal quite often with the firm’s partner, but with every presentation, Cloudmed's team does the...
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The tangible outcome we receive through Cloudmed is cash in the door. Cloudmed works on commission,...
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We have had the firm for a long time. From a partnership perspective, I think that they are great. I...
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Couldmed has branched into the professional overpayment side, so we have the facility and the...
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Overall, we have had a very good relationship with Cloudmed. They are basically a zero-balance audit...
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A lot of firms just take the data that is readily available and do the same thing we would do....
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The firm’s staff members are all highly educated; they have all graduated from school. They amaze me...
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We were originally attracted to the firm for their ability to help us with appeals, especially when...
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Cloudmed performs very well. They constantly stay in touch with us on any issues regarding appeals....
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Cloudmed constantly wants to improve. Right now, we are trying to automate something, so we don't...
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Cloudmed does an excellent job of payment validation. They have been instrumental to us. They did...
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The firm became Cloudmed, but there are still a lot of the same people who have been working with us...
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My favorite thing about Cloudmed is that they don't compromise our relationship to try to gain more...
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Our abilities have improved as we have worked with Cloudmed. The firm has generated a large amount...
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I really like how attentive Cloudmed is. They are genuinely concerned for our well-being. They want...
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Our contract with Cloudmed was very straightforward. I would use Cloudmed's services again if I...
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Cloudmed met our expectations, but they didn't exceed them. We used to work with a firm where our...
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In the past, I discovered that our revenue cycle team was not really taking the reports and trying...
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Cloudmed has been excellent. They are good at recovering. They are very good at going after the...
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I don’t think I have ever had any contact with any of Cloudmed’s executives. I feel like I have to...
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The fees for Cloudmed are pretty high, so I would expect more than just getting our money for the...
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Triage is expensive. Cloudmed is not a typical outsourcing company, and they are able to get through...
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Revint is good to work with. They make their services pretty simple and straightforward. Once the...
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I would like to see at least quarterly updates from the vendor and more executive engagement beyond...
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I would strongly recommend Cloudmed to my peers. They bring a level of knowledge and execution that...
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I would like to see more consistency in identifying ways to prioritize work effort and come to...
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We love Cloudmed. We have a very lucrative partnership. They have become very sophisticated. We have...
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Cloudmed recovers underpayments for us. They have recovered accounts that we had previously closed....
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Cloudmed's leadership team and managers are fantastic. In the past, Cloudmed had some younger...
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I don't know how much room Cloudmed has for strategy, but they are pretty on top of things. The work...
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Cloudmed has been a good partner, offering assistance anytime that they are asked and doing so...
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There is nothing I can say that is negative about Cloudmed. They do everything in collaboration with...
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Cloudmed comes in on a monthly and quarterly basis and tells us what they found and how we can fix...
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Cloudmed does not charge for every little thing. They have specific contingency rates.
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Cloudmed has a deep knowledge base. They are pretty good at what they do with their product. I would...
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When Cloudmed finds opportunities or recurring issues, they come back to us as a client and say what...
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We have been working with Cloudmed for a very long time. We think very highly of them. They are our...
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Cloudmed is the bane of my existence. My boss loves them because any accounts that they close and...
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I don't get out of bed for less than 10 million dollars. Cloudmed has been working for us for years...
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We had a representative from Cloudmed who I told to email me every time that person emailed one of...
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I am totally disgusted with Cloudmed. We receive executive involvement from the firm, but the...
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We are very happy with Cloudmed's work. They do an amazing job. Bringing the vendor on board was a...
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Cloudmed's executives will reach out to us to see how everything is going. The vendor's acquisition...
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Cloudmed fosters really good relationships. They know what they are doing. They can speak to us...
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Cloudmed continues to refine their service offerings. In the years that I have been working with...
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One thing that I want to continue to work with vendors on is education on how we can improve so that...
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I would like to continue working with Cloudmed on educating my organization to improve so that we...
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Since the merger of Revint and Triage Consulting Group, our service level hasn't changed, and that...
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Before Revint and Triage merged to become Cloudmed, the vendor reached out to us and told us when...
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The cost structure is a little high. If I changed vendors, we could get a lower cost structure, but...
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When I meet with Triage, I make sure that I go through each one of my failure points and go upstream...
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Triage does well. I got to a point where my recoveries with another vendor were costing me more than...
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Triage's work is kind of a black box; it is more proprietary. Triage runs some pretty extensive...
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