Cloudmed Revenue Integrity/Underpayment Services
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Cloudmed has been great to work with. We have regular calls with the executives, and they are always...
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For the most part, Revint and Triage Consulting Group are still top notch for us. They are our...
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Cloudmed has done a good job of making their acquisition seamless. Our day-to-day points of contact...
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The vendor is good at communicating and giving us a point of contact. If I need something or find a...
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Triage Consulting Group continues to stay on track. I don't know that they have exceeded our...
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I am always impressed by one of the Cloudmed individuals that I work with and by that person’s team....
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Overall, my experience with Cloudmed has been very good. A lot of our engagements have been with...
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Cloudmed is reasonable with charges, and Cloudmed works with us on pricing.
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Cloudmed is consistent in their performance and is definitely a partner in bringing things forward....
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For areas like clinical appeals, Cloudmed is consistent in their process, but there are times when I...
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I wouldn't say that Cloudmed has exceeded our expectations, but I would say that they have done a...
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Some of Cloudmed’s services haven't been up to par with what we expected. When I look at Cloudmed...
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Cloudmed needs to understand the specific payers in the regions that they are working with before...
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Cloudmed has done some acquisitions recently, but I don't see the firm implementing things and...
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Anytime I have come to Cloudmed with a problem, they have done a nice job of either helping us with...
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We are going to terminate our relationship with Cloudmed. They are very analytic, we like their...
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The change in the firm’s ownership has been okay. I wouldn't say any of the firm's people are doing...
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I would like to make the firm aware that they have to square up their reporting for the software....
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I don't think the firm has fully thought out their product outside of capturing missing charges, but...
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I believe the firm's underpayment module was part of Triage, and when they became Cloudmed, we were...
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We were very excited about being able to go online and respond to the firm's auditor's requests to...
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We may not see a need for Cloudmed anymore depending on whether we get to a point where our checks...
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I wouldn’t say Cloudmed consistently exceeds our expectations, but the issue isn't that they don't...
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Cloudmed is doing fine in terms of our partnership with them. They have been collaborative. They...
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Cloudmed has been good. We do a recurring review with them, and they provide very detailed reports....
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Cloudmed evaluates our claims and gives information on how things should have been billed. Cloudmed...
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We definitely get our money’s worth from the services provided by Cloudmed.
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We use Cloudmed, which used to be Triage, for our underpayment recovery as well as other things....
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We use Cloudmed, which used to be Revint. Cloudmed does great work and finds money for us. They...
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We send the firm data so they can review things and capture additional revenue for us. We do have an...
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Our partnership with Cloudmed has been really good. They have always provided quality work and good...
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Cloudmed has merged and grown, but they are forward thinking. They just rolled out a new reporting...
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The pain point in my relationship with Cloudmed is the rate at which they change out...
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Lately, working with Cloudmed has been an adjustment as they have gone through their many...
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I am very happy with the firm’s education and knowledge transfer. They are very willing to innovate...
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Cloudmed is working on some pain points, but we are not there yet. There are things that need to be...
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Cloudmed’s platform is extremely easy to use and helpful, and I wish all solutions were like their platform....
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Cloudmed is awesome. We just love all the input and knowledge that they give to us in the portal...
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Cloudmed usually lets us slip by with certain items that they don't charge for, so I believe that...
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We usually have some of Cloudmed’s management people on our calls, and we always get what we need back....
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In terms of the systematic portion of the product and looking at the reporting and information that...
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One thing that I really like and am hoping doesn’t change with all of the new ventures that Cloudmed...
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As long as the assimilation by Cloudmed doesn't result in us losing our partnership with the people...
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When we have issues that we can't figure out ourselves, we very much trust that we can go to the...
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Cloudmed stands out to me because the turnover within the team is minimal. In my opinion, the way...
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The knowledge base that the firm's people are able to pull from is good. When we have questions...
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We have definitely collected on millions of dollars in underpayments as a result of our work with...
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When Cloudmed was Triage, they were awesome at training us and building edits to catch future...
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Something Cloudmed can work on is their assessment of Triage's way of relating to the client in...
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Cloudmed will find a needle in a haystack. The firm is very good at finding underpayments. I don't...
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Revint delivered on what they set out to do. I think the contract will be renewed and the service...
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We set up contingency contracts, so essentially, if we don't get any value, we don't pay the firm...
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I haven't dug deep enough into the data, but we were initially having a good return and finding...
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Cloudmed is different than all our other vendors and firms, and our satisfaction is high.
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We didn't feel like we were getting any knowledge transfer from our previous partner. They seemed to...
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Generally, I don't plan on expanding our contract with Cloudmed more. I was interested in Cloudmed...
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My view of the firm previously was that they were a trusted partner. Now, under Cloudmed, we have a...
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Our Cloudmed salesperson is very reactive and is doing a very good job. Our account executive does...
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Anytime Cloudmed has findings, I see impactful results. Cloudmed has findings and educates our team...
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There is no executive involvement that I am aware of. The vendor needs to make sure that they are...
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Cloudmed does a great job of collaborating with our leadership team. Cloudmed sends comprehensive...
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Cloudmed has a very solid group of people that I have dealt with personally. They are very...
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There were some delays in our go-live on the front end with Cloudmed. We had some issues with...
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We have had a really great experience with Cloudmed, but right now, we aren't anywhere near the...
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If another vendor came by and told me that they could do much better than Cloudmed and could give me...
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We have had a couple of invoices with incorrect numbers. We have resolved the issues and haven't...
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If we ever have an issue, I know exactly who to email at Cloudmed, and they pay attention to whether...
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We are still waiting to see Cloudmed build all the payers into their system. Right now, they are not...
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We chose to go with Cloudmed because we had a good experience with them in the past. I have learned...
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Things are going pretty well with Cloudmed. It is beneficial to use them as a primary vendor because...
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It always seems like Cloudmed is trying to reach out about the next thing to sell. That is probably...
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Cloudmed is able to think of the next best thing. I know they are continuing to grow the Cloudmed...
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I don’t know that I have seen specific executive involvement. I see more involvement just from...
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Cloudmed keeps wanting to talk about different things and offerings that they have. Cloudmed wants...
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Even with the change in ownership from Triage to Cloudmed, most of the operational folks are still...
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Cloudmed has historically had a feedback loop. With the expected value and ROI of whatever we are...
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Cloudmed is doing well. They have a lot going on, so we haven't had any unusual challenges. I wish...
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The impact of Cloudmed's education and knowledge transfer on our organization's success has depended...
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As we get better, the product gets more expensive, but Cloudmed works with us on things.
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We had some things that were missing, and Cloudmed had the technology that allowed us to capture...
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Cloudmed fits the bill with their strategic ability, but they may not communicate everything to me.
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I know Triage's name in that they support underpayment. We brought them in as a second placement....
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After a lot of negotiation with Cloudmed, our current contract does not let the firm nickel-and-dime...
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One thing that we had to work with Cloudmed on was getting us certain things. We really had to kind...
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We chose Cloudmed because one of our executives had worked with Cloudmed at a previous facility and...
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Cloudmed's business model is to rotate people through projects. That isn't a bad thing except then...
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The transition from Triage to Cloudmed was very smooth for us. We really like Cloudmed. They do what...
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Cloudmed wants to do a really good job. They explain the reason behind things. I like that Cloudmed...
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Cloudmed is a partner because of the transfer of knowledge, reporting elements, and solutions they...
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We are working to standardize on Cloudmed's services. I would use their services again; we have had...
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Cloudmed's support is wonderful. With any issue or question, I can instantly get an answer. The only...
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Cloudmed has done a really good job for us. They are always on point. They do great reporting. We...
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We have a lot of meetings with the vendor. Our account person has been phenomenal. They have been...
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When Triage finds trends, they provide documentation and an action plan for us to use to correct...
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Cloudmed gives us feedback about how we can fix things, so Cloudmed's identifications have gone down...
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Cloudmed is fantastic to work with. They have given us a good rate in the past. Cloudmed is a really...
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We don't have the capability of doing what Cloudmed does, but we should develop the talent in-house...
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Cloudmed charges based on commission. When money lands on a patient's account that Cloudmed touched...
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So far, we have had a really good experience working with Revint. They are doing some high-dollar...
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We did not go live with any integration with Revint. They are kind of working within our HIS and are...
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There isn’t really anything Revint could do to improve. We have been really impressed with their...
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Cloudmed is an after-the-fact firm, so timing sometimes comes into play when they identify...
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I deal quite often with the firm’s partner, but with every presentation, Cloudmed's team does the...
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The tangible outcome we receive through Cloudmed is cash in the door. Cloudmed works on commission,...
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We have had the firm for a long time. From a partnership perspective, I think that they are great. I...
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Couldmed has branched into the professional overpayment side, so we have the facility and the...
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Overall, we have had a very good relationship with Cloudmed. They are basically a zero-balance audit...
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A lot of firms just take the data that is readily available and do the same thing we would do....
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The firm’s staff members are all highly educated; they have all graduated from school. They amaze me...
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We were originally attracted to the firm for their ability to help us with appeals, especially when...
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Cloudmed performs very well. They constantly stay in touch with us on any issues regarding appeals....
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Cloudmed constantly wants to improve. Right now, we are trying to automate something, so we don't...
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Cloudmed does an excellent job of payment validation. They have been instrumental to us. They did...
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The firm became Cloudmed, but there are still a lot of the same people who have been working with us...
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My favorite thing about Cloudmed is that they don't compromise our relationship to try to gain more...
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Our abilities have improved as we have worked with Cloudmed. The firm has generated a large amount...
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I really like how attentive Cloudmed is. They are genuinely concerned for our well-being. They want...
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Our contract with Cloudmed was very straightforward. I would use Cloudmed's services again if I...
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Cloudmed met our expectations, but they didn't exceed them. We used to work with a firm where our...
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In the past, I discovered that our revenue cycle team was not really taking the reports and trying...
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Cloudmed has been excellent. They are good at recovering. They are very good at going after the...
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I don’t think I have ever had any contact with any of Cloudmed’s executives. I feel like I have to...
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The fees for Cloudmed are pretty high, so I would expect more than just getting our money for the...
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Triage is expensive. Cloudmed is not a typical outsourcing company, and they are able to get through...
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Revint is good to work with. They make their services pretty simple and straightforward. Once the...
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I would like to see at least quarterly updates from the vendor and more executive engagement beyond...
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I would strongly recommend Cloudmed to my peers. They bring a level of knowledge and execution that...
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I would like to see more consistency in identifying ways to prioritize work effort and come to...
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We love Cloudmed. We have a very lucrative partnership. They have become very sophisticated. We have...
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Cloudmed recovers underpayments for us. They have recovered accounts that we had previously closed....
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Cloudmed's leadership team and managers are fantastic. In the past, Cloudmed had some younger...
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I don't know how much room Cloudmed has for strategy, but they are pretty on top of things. The work...
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Cloudmed has been a good partner, offering assistance anytime that they are asked and doing so...
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