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User Commentary
Product
To improve, Cognizant could open up a few more APIs for the QNXT side because we do have QNXT...
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Operations, Product
The product is easy to learn and teach. It is even easy for new employees to navigate.
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Value
Facets is pricey, and when I need something information about something, it always seems like I’m...
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Product
We are generally happy with Facets. It is a workhorse and just keeps doing its thing.
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Product
Cognizant has certainly gotten better with their upgrades for Facets. There are some bumps, but the...
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Value
Cognizant had a major miss in a previous upgrade, and when they came back to implement what they...
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Operations
Cognizant offers a lot of things for training, but we don't take advantage of those as much as we should....
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Product
I have several years of experience working with Cognizant, and there have been lots of improvements...
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Relationship, Product
Things sometimes get a bit confusing in terms of who is responsible for what inside Cognizant's...
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Culture, Relationship
Cognizant doesn't really make promises. But they are very clear in what they are willing to deliver...
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Relationship, Product
With all of the changes in healthcare, Cognizant is either building functionality within the...
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Relationship, Product
With Cognizant’s consulting services, they could benefit from some clearer deliverables and...
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Relationship, Operations
Cognizant has TriZetto University, which allows training materials to be accessed on an ongoing...
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Product
I will give Cognizant credit because QNXT is not a hard product to use. Furthermore, the system's...
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Relationship, Operations
Cognizant will lay out a project plan for the implementations and say that they expect us to be up...
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Value
I would like Cognizant to step up and do things without charging everybody every time they sneeze....
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Culture, Relationship, Product
The biggest problem for me is that QNXT is a base product but isn't marketed that way. If we want...
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Relationship
Generally, we reach out to Cognizant instead of them reaching out to us. Furthermore, we really...
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Operations, Product
Throughout our time with Cognizant, their upgrades have been decreasing in quality. There seem to be...
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Relationship
Cognizant is a great partner of ours. Their support is excellent, and I know the vendor is going to...
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Operations
We have been really happy with Facets. We recently had a third party come and look at our...
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Product
When we build things, we have to have a strong foundation. The claim system is our foundation...
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Value
One issue is that the vendor tends to nickel-and-dime us not for the big stuff but for the little...
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Culture
Cognizant is fine. They are the same as they have always been. They are expensive and complicated....
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Relationship
Our relationship with Cognizant is good. Our contacts are responsive and generally help us work...
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Loyalty
A lot of healthcare organizations are moving to another system, but we are staying with Cognizant's...
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Relationship, Product, Value
QNXT is not the simplest product, but it is the most robust product on the market today. Cognizant...
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Value
Cognizant charges for anything that we want to do. If we want to do integration, Cognizant will say...
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Culture, Product
QNXT is very complex and difficult to use. We are using almost every module Cognizant has available,...
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Relationship, Operations
With Cognizant, there is an internal mechanism that we need to go through if we want to ask for...
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Loyalty, Relationship, Product
We need to comply with all the regulation changes that we face. We are in a very monitored industry...
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Loyalty, Relationship
There is a work group that discusses things because they want the product to meet all the needs of...
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Relationship
Cognizant is one of the most amazing companies I work with. They are constantly inviting us to...
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Culture, Product
Facets is really good, and the vendor is really good. The product works as promoted and supports our...
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Product, Value
We had a legacy system that was rather antiquated. It was highly manual, and we had to do many...
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Loyalty
We looked at many various claims processing systems and found that the Cognizant system was the best...
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Operations, Value
When we implemented this technology, it saved us so much money because of its efficiency. It raised...
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Loyalty, Loyalty
On the payer side, we really need the system to be provided to us as a full-blown software as a...
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Product, Product
On the operations or business side, we are still building out data warehouses and data lakes all...
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Loyalty, Loyalty, Relationship, Relationship
Cognizant's customer service interface is rudimentary at best. My business area continues to want to...
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Relationship, Relationship
We have identified a number of systems that are our go-to software platforms. We are going into...
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Loyalty, Loyalty
We are happy with the base software in Facets. We looked at another product, but that product would...
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Relationship, Relationship, Product, Product
The vendor has made some minor workflow enhancements, and we have seen some regulatory changes. I...
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Product
We have integrated Facets with another product, but we often struggle to upgrade that integration....
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Loyalty
Cognizant is like the Borg. We have to assimilate to whatever they have. We don't want to...
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Loyalty, Product
For true claims processing, Cognizant's product does great, but we need the level and depth of the...
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Loyalty, Value
We definitely like Facets. We are just facing an internal battle to get the system updated on our...
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Relationship, Product
Cognizant has not gone international. When it comes to health and vision insurance, the vendor has...
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Product
There is definitely a lot of functionality within Facets in the configuration space, and that...
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Relationship
We have been needy, and Cognizant has been responsive. Generally, when we have called or logged a...
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Loyalty, Operations
We were aware of some challenges with the things we were experiencing as the vendor was working with...
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Relationship
Cognizant partners with us and tries to find the right solutions to our issues; we have a good...
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Product
The product's configuration isn't making advancements. I don't think there is a tool that we could...
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Relationship
Our contact person is always on top of things. We have been very lucky with our support team at...
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Culture
We are probably seeing less engagement from Cognizant now than we did last year. We try really hard...
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Product, Value
There is not a lot on the market, so I would buy Facets again. Facets has been a workhorse for us.
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Operations
The installation of CareAdvance Enterprise went smoother than the installation for QNXT. An...
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Product
We are not claims processors. Sometimes our people complain about the inability to quickly make...
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Product
Regarding the administrative functions of the product, there are still some clunky things in the...
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Loyalty, Product
The product works well. In our legacy system, we were working Medicare claims manually. With QNXT, I...
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Loyalty
Before we picked a system, we talked with clients of different vendors, and then we did a financial...
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Product
We track our patients through multiple lines of business. Our data comes from our system connection...
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Relationship
The vendor’s involvement has waned over time. Previously, we had folks on our account team that...
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Loyalty, Product
We are processing a lot of business across the platform, though we would prefer that it did things...
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Loyalty
I don't have any reason to think that the vendor is looking to radically change and drive our...
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Relationship
The vendor’s executives could do a better job of communicating their vision to our executives. There...
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Relationship
We are the ones who drive things, look for efficiencies, and have to bring things back to the vendor...
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Relationship
The vendor has the capability to support all the different business lines that we have, and we...
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Relationship
The vendor doesn’t accurately depict their development timelines or resolve concerns as we would...
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Operations
For the upgrades, there is a significant effort required for our go-live every time. We are...
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Relationship, Product
The vendor has helped us to integrate the product and pull data from the product.
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Loyalty, Product
From a product perspective, the vendor has come a long way over the years. The product continues to...
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Product
The product doesn't always work in the way we would expect or the way it was promoted. The product...
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Relationship
The vendor is not proactive on the IT operations side. Typically, we are the ones identifying...
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