Advantage EMR (Ophthalmology)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Compulink's support is good, but their support for large group practices is not good.

Apr 2022
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Director

We have to run MIPS numbers every year, and in order to run them, we have to wait until everybody is...

Apr 2022
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Director

The biggest challenge that we have is that when Compulink rolls out something, they roll it out to...

Apr 2022
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Director

If a practice is only having a single person use the product, then the system works out great. But...

Apr 2022
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Director

We have been working with Compulink quite a bit to get them to understand an enterprise solution,...

Apr 2022
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Manager

Compulink could have more automated functionality. For example, I would like to have the exam notes...

Mar 2022
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Manager

There is a lot of customization that can be done in Advantage EMR, but the customization can be very...

Mar 2022
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Manager

Years ago, at a user meeting, the owner of Compulink said there would be a new, improved, and...

Mar 2022
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Manager

The initial training was good, but the ongoing training is lacking. There are a lot of features...

Mar 2022
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Manager

Compulink is good with their support. They have a help number that we call, and the tech support...

Mar 2022
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Manager

I am working with a tech person on an issue, and it can be a week until they respond to my email. I...

Mar 2022
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Manager

There was a problem with something once where Compulink knew about the issue but did not notify all...

Mar 2022
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Analyst/Coordinator

Some fees and licenses are too expensive. Some fees are absolutely ridiculous. Advantage EMR is expensive....

Feb 2022
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Analyst/Coordinator

The vendor is very good to work with, and the support is great. Recently, we had a huge issue that...

Feb 2022
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Analyst/Coordinator

The EMR integration helps tremendously with supporting patient-centered care. That integration is...

Feb 2022
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Analyst/Coordinator

We need a better patient portal. Our peers in the area use amazing portals, but the Compulink portal...

Feb 2022
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Analyst/Coordinator

The software is good, but any software is going to be a lot of work. A lot of people don't realize...

Feb 2022
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Manager

The one thing that Compulink has improved has been the support process. We used to call and leave a...

Sep 2021
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Manager

On the whole, our daily operation runs fairly smoothly with Advantage EMR. Sometimes because we are...

Sep 2021
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Manager

We get charged a lot more money to be in the cloud. Compulink is supposed to do a weekly update, and...

Sep 2021
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Manager

Financials are all incorporated into our EHR and the management of one system in Compulink. People...

Sep 2021
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Manager

In the scheduling module, we can’t just add a couple of appointments at the end of the day. We have...

Sep 2021
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Manager

If an organization doesn’t update Advantage EMR because they are happy with where they are,...

Sep 2021
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Manager

The support people that we get to talk to at Compulink are usually very helpful. Some people are...

Sep 2021
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Manager

Compulink nickel-and-dimes us on training. They want us to pay a certain amount per month in case we...

Sep 2021
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Manager

We have to complain a lot of times before our complaint is moved to the top of the list. If...

Sep 2021
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Manager

Most of the time, we are not unhappy with the system, but every time the vendor does an update, some...

Sep 2021
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Physician

The vendor hasn't always delivered on what they have said that they would. It would be nice to be...

Jul 2021
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Physician

The vendor is pretty good at keeping their promises. I wish that I had time to go through all of the...

Jul 2021
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Physician

The solution's ease of use is good. It would be nice to compare it with other EHR systems, but...

Jul 2021
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Physician

The vendor is sometimes a little too proactive just because they think that an upgrade is going to...

Jul 2021
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Physician

I would tell others that we had a lot of custom setups for our desktops and exams, and CMS couldn't...

Jul 2021
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Physician

The product is fine, but it seems like every upgrade, there are some changes that make things worse....

Jul 2021
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Physician

We get emails all the time from vendors with new EMRs that want us to transfer over to them. We...

Jul 2021
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Physician

Our experiences with the vendor's support have all been positive. That has been good. They can...

Jul 2021
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Physician

We were surprised that we had to pay a certain fee for every device that we connected to this...

Jul 2021
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Physician

It seems that the vendor is all reactive and not proactive. I have specifically asked for certain...

Jul 2021
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Physician

I don’t even know whether the vendor has web support, but I have had a ton of back-and-forth with...

Jul 2021
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Physician

When it comes to integration, like integrating the system with our imaging systems or with a...

Jul 2021
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Physician

The main pros of the product are that it is a relatively straightforward interface and is easy to...

Jul 2021
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