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Access info about Ambulatory Specialty EMR on your dashboard or bookmark under

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Advantage EMR (Ophthalmology) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

Service and Support

Organizationally, Compulink tends to be the type of vendor that we can work with anywhere, and I...

Jan 2021
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Manager

Interfacing and Integration

I personally would like to see interoperability working much better. I am trying to figure out how...

Jan 2021
(0)
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Manager

Other Observations & Comments

There is a forum for people who have Compulink products. We can all share what works and what...

Jan 2021
(0)
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Manager

Other Observations & Comments

It is possible that there may be a time when our larger health organization dictates what our EMR...

Jan 2021
(0)
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Manager

Other Observations & Comments

We went with Compulink's system because we were limited in our choices of programs that would do...

Jan 2021
(0)
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Manager

Implementation and Training

I don’t have problems with the quality of Compulink’s implementation services. We got training....

Jan 2021
(0)
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Manager

Technology

Compulink’s new technology has satisfied our needs. They have a lot out there that we don’t use,...

Jan 2021
(0)
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Manager

Relationship

We have worked with Compulink for years, and things haven't been without issues, but we are...

Jan 2021
(0)
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Manager

Functionality and Upgrades

My sense is that the system works, but it is not a particularly friendly system. But it has a high...

Jan 2021
(0)
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Manager

Functionality and Upgrades

During the COVID-19 crisis, Compulink had telemedicine put in place, but they really weren’t up to...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I wish Advantage EMR had fewer clicks. Sometimes it takes multiple clicks to do something, and it...

Oct 2020
(0)
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Manager

Service and Support

The ongoing support from Compulink is very responsive.

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Advantage EMR is like any other EMR. We have a love-hate relationship with it. But overall, it is an...

Oct 2020
(0)
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CIO

Functionality and Upgrades

Sometimes, Compulink will say that new functionalities are coming out in a certain quarter, but that...

Oct 2020
(0)
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CIO

Implementation and Training

One of our recent updates failed, so we had to reschedule it. We are behind on updates, so we have...

Oct 2020
(0)
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 or  to see details.

CIO

Lessons Learned

I don't think that Advantage EMR would be very helpful for small practices. The solution does have a...

Oct 2020
(0)
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Manager

Service and Support

Compulink only partially keeps their promises. We have been asking them to fix a problem for the...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Compulink doesn't nickel-and-dime us the way a lot of other vendors do. We basically pay per...

Oct 2020
(0)
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Manager

Interfacing and Integration

Advantage EMR could integrate better with our other products if Compulink didn't use the base...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would like to see Compulink fix their problems before they start releasing more things. The vendor...

Oct 2020
(0)
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Manager

Service and Support

Compulink needs to communicate more before adding and removing things. The vendor should check...

Oct 2020
(0)
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Manager

Service and Support

Compulink's support team members are good. It is usually pretty easy to get through to them, and...

Oct 2020
(0)
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Manager

Relationship

It is very hard to reach Compulink's senior-level people. The vendor's support team members do...

Oct 2020
(0)
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Manager

Lessons Learned

Out of all of the software that is available in our industry, Compulink's is the best. But making...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I am not sure that we would buy the system again. There are always problems with every version...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing. We have a flat rate that we pay.

Oct 2020
(0)
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Manager

Other Observations & Comments

When the vendor releases an update, they need to work out all the bugs before they release the...

Oct 2020
(0)
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Manager

Service and Support

We don’t get any training from the vendor. I would like them to be more hands on. They have set...

Oct 2020
(0)
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Manager

Functionality and Upgrades

When the system works, it works fairly well. It meets the guidelines for our quality measures, and...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The portal is a difficult thing for patients. I don’t know whether that is due to the way it is set...

Oct 2020
(0)
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Manager

Service and Support

When I have a problem, I need it resolved quickly. I don’t want to wait on the phone or send in a...

Oct 2020
(0)
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Manager

Service and Support

The vendor has different levels of customer service, and we can escalate our issues. That process...

Oct 2020
(0)
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Manager

Functionality and Upgrades

If others asked me about the system, I would tell them that it isn’t customized. If people want to...

Oct 2020
(0)
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Physician

Relationship

I have not had any involvement with the executives at all.

May 2020
(0)
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Physician

Relationship

We are right in the middle of this COVID-19 crisis. All my computers are shut down, and we are not...

May 2020
(0)
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Physician

Other Observations & Comments

I haven't been terribly unhappy with Compulink. I have had some frustrations, but I don't think...

May 2020
(0)
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Physician

Functionality and Upgrades

All the upgrades are redundant. We take two steps forward and one step backward with every single...

May 2020
(0)
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Physician

Functionality and Upgrades

From my perspective as a provider, Compulink needs to work on ePrescribing, which is terrible. The...

May 2020
(0)
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Physician

Service and Support

Compulink’s support people could improve by being more responsive, more readily available, and more...

May 2020
(0)
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COO

Relationship

Compulink's executives have never come here to visit, but that doesn't really bother me because I...

Apr 2020
(0)
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COO

Win/Loss - Why they were selected (by current clients)

We purchased Advantage EMR because it was very customizable. That is why we liked it. Unfortunately,...

Apr 2020
(0)
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COO

Service and Support

Compulink has had some turnover, and it is hard to keep everybody trained. Some people are not as...

Apr 2020
(0)
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COO

Functionality and Upgrades

It is questionable whether the system is part of our long-term plans. We haven't found a better...

Apr 2020
(0)
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COO

ROI / Cost (care and feeding)

One of the things that attracted me to Compulink was that they didn't nickel-and-dime me to death.

Apr 2020
(0)
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COO

Functionality and Upgrades

Compulink tends to give us upgrades with bugs in them, and we have to get through all of the bugs...

Apr 2020
(0)
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COO

Service and Support

A lot of times, we have to log a call for support before Compulink will call us back, and I don't...

Apr 2020
(0)
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COO

ROI / Cost (care and feeding)

I have recommended Compulink to others, but I haven't done it as much recently. There are a lot of...

Apr 2020
(0)
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Physician

Functionality and Upgrades

A lot of our technicians and doctors find Advantage EMR not very easy to use. Some other technicians...

Mar 2020
(0)
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Physician

Functionality and Upgrades

Our experience with Compulink has not been a really happy one for everyone involved. We have not...

Mar 2020
(0)
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Physician

Implementation and Training

Our implementation and training were problematic. The implementation was just really rough for us....

Mar 2020
(0)
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Physician

Functionality and Upgrades

Rather than using Advantage EMR, we are still using old paper documents for all of our needs in one...

Mar 2020
(0)
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Physician

Functionality and Upgrades

We recently upgraded. I don’t know what was supposed to be in that upgrade, but it didn’t solve any...

Mar 2020
(0)
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Physician

Functionality and Upgrades

We have had the same complaints with Compulink for a while, but those go hand in hand with the EMR...

Mar 2020
(0)
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Physician

ROI / Cost (care and feeding)

Compulink is part of our long-term plans. We don’t have any current plans to change our EMR, but we...

Mar 2020
(0)
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Physician

Relationship

We don’t really feel that Compulink keeps their promises due to the lack of training. We really feel...

Mar 2020
(0)
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Physician

ROI / Cost (care and feeding)

Compulink doesn’t avoid charging for every little thing. They would bill and charge for any...

Mar 2020
(0)
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Physician

Functionality and Upgrades

When our current layouts are in the high-risk form, Advantage EMR tends to make the font and boxes...

Mar 2020
(0)
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Physician

Implementation and Training

There are a lot of things that we have never been taught. We have had to learn how to do things like...

Mar 2020
(0)
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Physician

Functionality and Upgrades

We have problems with software bugs. There are things in the system that are regularly unclicking...

Mar 2020
(0)
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Physician

Interfacing and Integration

From my experience and from talking about the system with other people on both the administrative...

Mar 2020
(0)
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Physician

Implementation and Training

The ePrescribing is very clunky. We have been displeased with that. It takes so many clicks and so...

Mar 2020
(0)
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Physician

Functionality and Upgrades

We have had Compulink’s program for a while, and we are used to the system. We did have a practice...

Feb 2020
(0)
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Physician

Functionality and Upgrades

Most of the upgrades go well and don’t give us any problems. I just let the staff members know about...

Feb 2020
(0)
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Physician

Functionality and Upgrades

The system can do whatever we want it to do. It is malleable. We can adjust our tabs. That is a good...

Feb 2020
(0)
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Physician

Relationship

Even though my partner and I each have different sign-on information, my patients sometimes end up...

Feb 2020
(0)
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Physician

Service and Support

My partner has more time than I do, so my partner sometimes calls the vendor about things that need...

Feb 2020
(0)
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Physician

Win/Loss - Why they were selected (by current clients)

The last practice management program that we had was good, quick, and efficient. Compulink’s EMR is...

Feb 2020
(0)
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Physician

Relationship

The vendor has kept 90% of their promises. The vendor is sometimes proactive.

Feb 2020
(0)
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Physician

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. They don’t charge for upgrades, and that is nice.

Feb 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

I have enjoyed some of the vendor’s upgrades. There was one upgrade that I didn’t enjoy. We used to...

Feb 2020
(0)
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Physician

Implementation and Training

The vendor has a Compulink University, and that is all self-motivated. They have an entire...

Feb 2020
(0)
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Physician

Other Observations & Comments

We have done some interoperability things with the patient portal, but we are early in the process,...

Feb 2020
(0)
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Physician

Technology

The EMR isn’t perfect, but there isn’t a perfect EMR out there. We will work with whatever we have....

Feb 2020
(0)
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Physician

Relationship

For every audit that we have done with the vendor, they have looked at the charts, and we have had...

Feb 2020
(0)
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Physician

Functionality and Upgrades

Overall, our experience has been positive. There have been some positives and some negatives. The...

Feb 2020
(0)
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Physician

Functionality and Upgrades

The system is flexible, and we can customize it as we want. But one downside of doing that is that...

Feb 2020
(0)
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Physician

Technology

The system could be more reliable and easier for the end users. There are some days when the system...

Feb 2020
(0)
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CEO/President

Functionality and Upgrades

As with all Compulink upgrades, the last one was a disaster. Compulink doesn’t appear to put their...

Feb 2020
(0)
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CEO/President

Service and Support

Although the system is a one-stop shop in terms of providing practice management, an EMR, and...

Feb 2020
(0)
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CEO/President

Functionality and Upgrades

Our doctors are very dissatisfied with the system from a clinical perspective.

Feb 2020
(0)
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CEO/President

Service and Support

Implementation and training services are nonexistent. If we want a question answered or additional...

Feb 2020
(0)
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Physician

Functionality and Upgrades

Compulink's product works as promoted. It does a good job. The nice thing about the system is that...

Feb 2020
(0)
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Physician

Interfacing and Integration

Our program seems to integrate pretty well with the prescription system. I like the malleability of...

Feb 2020
(0)
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Physician

Service and Support

Whenever we have upgrades, there are little glitches or things that don't seem to make sense for a...

Feb 2020
(0)
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Physician

ROI / Cost (care and feeding)

The cost of the system is fairly reasonable. We just got a standard fee. The product has been...

Feb 2020
(0)
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Physician

Implementation and Training

It hasn't taken that long to get up to speed with the system. We had to block a day and a half to...

Feb 2020
(0)
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Physician

Functionality and Upgrades

Overall, our experience with the EMR through Compulink has been frustrating. There have been a lot...

Feb 2020
(0)
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Physician

Implementation and Training

Our IT, billing, and scheduling staff are unimpressed with the implementation and training services...

Feb 2020
(0)
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Physician

Technology

My overall experience with the system hasn’t been great. The system is pretty buggy and is prone to...

Feb 2020
(0)
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Physician

Service and Support

One piece of the puzzle is the product support. EHR providers can design an impressive website and...

Feb 2020
(0)
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Physician

Functionality and Upgrades

One issue I have with updates is that a window pops up notifying everyone who uses the software that...

Feb 2020
(0)
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Director

Sales and Contracting

The initial go-live was really terrible. Our salesperson lied to us over and over again. We had a...

Jan 2020
(0)
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Director

Implementation and Training

Compulink’s training is excellent, and the support is excellent. Compulink’s training staff is outstanding....

Jan 2020
(0)
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Manager

Future Outlook

We hire scribes, and they are the ones who are usually in on the information. They navigate pretty...

Jan 2020
(0)
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Manager

Functionality and Upgrades

The reporting is good, but we would like to be able to build our own reports. Compulink is working...

Jan 2020
(0)
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Manager

Functionality and Upgrades

We have had Advantage EMR for many years, and it was an easy transition. We had crisis management...

Jan 2020
(0)
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Manager

Relationship

Compulink listens to their customers' suggestions and ideas. When we have an issue, they always have...

Jan 2020
(0)
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Manager

Functionality and Upgrades

Compulink seems very receptive to the needs of an ophthalmologic practice. It seems like we have a...

Jan 2020
(0)
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Manager

Functionality and Upgrades

Releases from Compulink tend to go quite smoothly. I usually do the downloads of all the updates. I...

Jan 2020
(0)
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Manager

Implementation and Training

Training from Compulink is very easy. They seem to take a ton of interest in making the training...

Jan 2020
(0)
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Manager

Service and Support

Compulink does a really great job. I can't give any specifics in terms of improvement from them. But...

Jan 2020
(0)
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Manager

Interfacing and Integration

We do have a cloud system, and the Compulink system is integrated well with that and different...

Jan 2020
(0)
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Manager

Other Observations & Comments

This past year, the balance was acceptable with the upgrades. But if I were to base my score on our...

Jan 2020
(0)
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Manager

Implementation and Training

I actually like Compulink’s training. People just have to be willing to go online. We encourage all...

Jan 2020
(0)
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Manager

Interfacing and Integration

We have chosen to not work with Compulink with a lot of the extensions when it comes to integration...

Jan 2020
(0)
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Manager

Other Observations & Comments

If someone asked me about the product quality at the beginning of the last year, I would give the...

Jan 2020
(0)
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Manager

Functionality and Upgrades

We try to use the patient tracking, but it is just poorly designed. We use another product for...

Jan 2020
(0)
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Manager

Service and Support

As far as ongoing support, Compulink’s people are generally good. That is based on other experiences...

Jan 2020
(0)
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Manager

Relationship

I had a very unpleasant experience with one of the executives at Compulink. That person seemed to be...

Jan 2020
(0)
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Manager

Other Observations & Comments

We are getting along with Compulink fairly well, but I still would not recommend the system. There...

Jan 2020
(0)
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Manager

Functionality and Upgrades

An update we did in the past was a nightmare and a disaster. We actually lost all our data. The...

Jan 2020
(0)
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Manager

Other Observations & Comments

I have been overwhelmingly negative about our experience with Compulink in the past. But last year...

Jan 2020
(0)
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Manager

Service and Support

We did not transition to Compulink’s eRx, which we found to be cumbersome. I think Compulink charges...

Jan 2020
(0)
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Manager

Service and Support

Compulink’s support is pretty reasonable. But people on the East Coast get called back after they...

Jan 2020
(0)
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Manager

Service and Support

Compulink would tell us when we called in that they had never seen our issue before. Then we would...

Jan 2020
(0)
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Manager

Functionality and Upgrades

In terms of ease of use for the end users, the billing side is especially very nice. Our clinical...

Jan 2020
(0)
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Manager

Functionality and Upgrades

In the past year, when we did an update, sometimes there were things we weren’t aware of. We don't...

Jan 2020
(0)
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Manager

Functionality and Upgrades

I would not buy the solution again. We are always concerned that the tiger has not absolutely...

Jan 2020
(0)
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Manager

Service and Support

A few years ago, the leaders at Compulink said that we would soon have a brand-new portal. They...

Jan 2020
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Manager

Other Observations & Comments

Compulink has a service charge, which is substantial. But that is a part of life. We haven't found...

Jan 2020
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Physician

Functionality and Upgrades

I have had nothing but regrets since we adopted the product a year ago. The headaches it has caused...

Jan 2020
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