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Advantage EMR (Ophthalmology)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

The one thing that Compulink has improved has been the support process. We used to call and leave a...

Sep 2021
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Manager

On the whole, our daily operation runs fairly smoothly with Advantage EMR. Sometimes because we are...

Sep 2021
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Manager

We get charged a lot more money to be in the cloud. Compulink is supposed to do a weekly update, and...

Sep 2021
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Manager

Financials are all incorporated into our EHR and the management of one system in Compulink. People...

Sep 2021
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Manager

In the scheduling module, we can’t just add a couple of appointments at the end of the day. We have...

Sep 2021
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Manager

If an organization doesn’t update Advantage EMR because they are happy with where they are,...

Sep 2021
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Manager

The support people that we get to talk to at Compulink are usually very helpful. Some people are...

Sep 2021
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Manager

Compulink nickel-and-dimes us on training. They want us to pay a certain amount per month in case we...

Sep 2021
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Manager

We have to complain a lot of times before our complaint is moved to the top of the list. If...

Sep 2021
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Manager

Most of the time, we are not unhappy with the system, but every time the vendor does an update, some...

Sep 2021
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Physician

The vendor hasn't always delivered on what they have said that they would. It would be nice to be...

Jul 2021
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Physician

The vendor is pretty good at keeping their promises. I wish that I had time to go through all of the...

Jul 2021
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Physician

The solution's ease of use is good. It would be nice to compare it with other EHR systems, but...

Jul 2021
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Physician

The vendor is sometimes a little too proactive just because they think that an upgrade is going to...

Jul 2021
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Physician

I would tell others that we had a lot of custom setups for our desktops and exams, and CMS couldn't...

Jul 2021
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Physician

The product is fine, but it seems like every upgrade, there are some changes that make things worse....

Jul 2021
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Physician

We get emails all the time from vendors with new EMRs that want us to transfer over to them. We...

Jul 2021
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Physician

Our experiences with the vendor's support have all been positive. That has been good. They can...

Jul 2021
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Physician

We were surprised that we had to pay a certain fee for every device that we connected to this...

Jul 2021
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Physician

It seems that the vendor is all reactive and not proactive. I have specifically asked for certain...

Jul 2021
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Physician

I don’t even know whether the vendor has web support, but I have had a ton of back-and-forth with...

Jul 2021
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Physician

When it comes to integration, like integrating the system with our imaging systems or with a...

Jul 2021
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Physician

The main pros of the product are that it is a relatively straightforward interface and is easy to...

Jul 2021
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Manager

There are a lot of clicks that are required for our physicians on the EMR side. I do think there is...

Apr 2021
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Manager

The patient portal is not functioning, and I was working with one of Compulink’s technicians, but we...

Apr 2021
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Manager

Normally, when we call the support people, they get back to us quickly and do their best to address...

Apr 2021
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Manager

Compulink intends to keep their promises, but when they release an update, there are always bugs in...

Apr 2021
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Manager

There are a lot of things that Advantage EMR does well, but there are a lot of things that it...

Apr 2021
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Manager

Compulink’s support is not proactive. We have to call in. They don’t really tell us about potential...

Apr 2021
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Manager

Updates never seem to be smooth. The vendor doesn’t really give training unless we ask for it. They...

Apr 2021
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CEO/President

I canceled Compulink's service. I hated it. Everything they told me was a lie. I asked our sales...

Apr 2021
||
(0)
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CEO/President

I would never buy the Compulink product again. The vendor kept promising certain technologies that...

Apr 2021
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CEO/President

The vendor didn’t nickel-and-dime us, except to get out of their system. Getting out of the system...

Apr 2021
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CEO/President

The system didn’t interact well with anything. Lots of things made the system hard to use. We kept...

Apr 2021
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CEO/President

The support people from the vendor were very competent, but when I tried to climb the chain to reach...

Apr 2021
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CEO/President

With Compulink, I had troubles. I would have to let the system sit for a couple of hours before I...

Apr 2021
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Analyst/Coordinator

Compulink could improve their implementation services by providing more communication and faster...

Apr 2021
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Analyst/Coordinator

The training is pretty good. We just get to know the trainers over time, and they get to know what...

Apr 2021
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Analyst/Coordinator

Before Compulink shows us an upgrade, they should work out all the bugs first. That way when they...

Apr 2021
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Analyst/Coordinator

Overall, Compulink does pretty well. They could improve the functionality by making running queries...

Apr 2021
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(0)
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Analyst/Coordinator

Compulink does pretty well with support. The people we know do pretty well, but if we have to call...

Apr 2021
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Analyst/Coordinator

Compulink’s service is not very proactive. I feel like we are always the ones calling them. They...

Apr 2021
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Analyst/Coordinator

We are comfortable with Advantage EMR. I am sure there is software that is probably a little bit...

Apr 2021
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Analyst/Coordinator

I would tell others that are interested in this solution to make sure they have a point person and...

Apr 2021
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Analyst/Coordinator

We have not upgraded to the most recent version because we have heard that it is not great. Several...

Apr 2021
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Analyst/Coordinator

Compulink keeps their promises for the most part but not always in a timely manner. Things get done...

Apr 2021
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(0)
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COO

I would tell others that Advantage EMR is a reliable system. When it is working, it works well....

Mar 2021
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(0)
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COO

I would buy the product again, but I am not sure that my doctors would. The difference is that the...

Mar 2021
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COO

The training is excellent. There are webinars. The vendor actually came on-site with us. If we...

Mar 2021
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COO

The HL7 interfaces are working well and are pretty universal. Most other software pieces can talk to...

Mar 2021
||
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COO

We only have one person that really reaches out. There was another person we talked to, but I...

Mar 2021
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Manager

Organizationally, Compulink tends to be the type of vendor that we can work with anywhere, and I...

Jan 2021
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Manager

I personally would like to see interoperability working much better. I am trying to figure out how...

Jan 2021
||
(0)
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Manager

There is a forum for people who have Compulink products. We can all share what works and what...

Jan 2021
||
(0)
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Manager

It is possible that there may be a time when our larger health organization dictates what our EMR...

Jan 2021
||
(0)
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Manager

We went with Compulink's system because we were limited in our choices of programs that would do...

Jan 2021
||
(0)
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Manager

I don’t have problems with the quality of Compulink’s implementation services. We got training....

Jan 2021
||
(0)
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Manager

Compulink’s new technology has satisfied our needs. They have a lot out there that we don’t use,...

Jan 2021
||
(0)
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Manager

We have worked with Compulink for years, and things haven't been without issues, but we are...

Jan 2021
||
(0)
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Manager

My sense is that the system works, but it is not a particularly friendly system. But it has a high...

Jan 2021
||
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Manager

During the COVID-19 crisis, Compulink had telemedicine put in place, but they really weren’t up to...

Jan 2021
||
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