Advantage EMR (Ophthalmology)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Service and Support

Compulink does not keep all of their promises. They tell us that we need to update an area in our...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Compulink charges extra for some things. For example, we had to pay extra for add-ons that were not...

Sep 2022
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Manager

Functionality and Upgrades

Advantage EMR is user friendly. The system flows similarly to a paper chart, and I like that it is...

Sep 2022
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Manager

Functionality and Upgrades

There is a custom favorites functionality within the system that we can use to make the data entry...

Sep 2022
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Manager

Functionality and Upgrades

Compulink's software is cumbersome. There are so many required steps that it is easy to make an...

Sep 2022
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Manager

Service and Support

We are not very happy with Compulink’s response and answer times, so we are looking at a couple of...

Sep 2022
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Manager

Relationship

We went with Advantage EMR because it was ophthalmology specific. Recently, things have been better...

Jul 2022
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Manager

Functionality and Upgrades

Advantage EMR is great for ophthalmology and optometry. The system is targeted for the ophthalmology...

Jul 2022
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Manager

Lessons Learned

I would tell others to try not to customize Advantage EMR because while the system provides the...

Jul 2022
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Manager

Interfacing and Integration

Interoperability has been a real challenge. It has not been easy at all for Advantage EMR to take in...

Jul 2022
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Manager

Implementation and Training

The vendor has Compulink University for training, and online help is available at just the click of...

Jul 2022
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Manager

Service and Support

We have an IT company that handles all of our IT issues. When we have major issues, the IT company...

Jun 2022
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Manager

Functionality and Upgrades

There are hiccups from time to time, and there are things that we aren't happy with, but for the...

Jun 2022
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Manager

Technology

Compulink has a lot of partner vendors whose products we have implemented in our office that have...

Jun 2022
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Manager

Implementation and Training

There is a fee for training, and we have to be proactive in terms of asking for the training....

Jun 2022
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Manager

Relationship

If Compulink knows that there is a major problem, we usually find out because we just discover it in...

Jun 2022
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Manager

Functionality and Upgrades

If I were talking to a peer at a similar organization, I would tell them about specific situations...

Jun 2022
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Manager

Functionality and Upgrades

For documenting exams in the back office, Compulink has really improved the tabs over the years....

Jun 2022
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Manager

Service and Support

When we call with a problem, Compulink almost always wants to say that the problem is something the...

Jun 2022
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Manager

Functionality and Upgrades

Compulink's software is the best option that we have. There are other vendors that make solutions...

Jun 2022
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Manager

Relationship

The solution hasn't changed a lot over the years. The vendor has made some improvements, but those...

Jun 2022
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Director

Service and Support

Compulink's support is good, but their support for large group practices is not good.

Apr 2022
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Director

Relationship

We have to run MIPS numbers every year, and in order to run them, we have to wait until everybody is...

Apr 2022
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Director

Functionality and Upgrades

The biggest challenge that we have is that when Compulink rolls out something, they roll it out to...

Apr 2022
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Director

Other Observations & Comments

If a practice is only having a single person use the product, then the system works out great. But...

Apr 2022
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Director

Relationship

We have been working with Compulink quite a bit to get them to understand an enterprise solution,...

Apr 2022
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Manager

Functionality and Upgrades

Compulink could have more automated functionality. For example, I would like to have the exam notes...

Mar 2022
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Manager

Relationship

There is a lot of customization that can be done in Advantage EMR, but the customization can be very...

Mar 2022
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Manager

Functionality and Upgrades

Years ago, at a user meeting, the owner of Compulink said there would be a new, improved, and...

Mar 2022
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Manager

Implementation and Training

The initial training was good, but the ongoing training is lacking. There are a lot of features...

Mar 2022
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Manager

Service and Support

Compulink is good with their support. They have a help number that we call, and the tech support...

Mar 2022
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Manager

Service and Support

I am working with a tech person on an issue, and it can be a week until they respond to my email. I...

Mar 2022
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Manager

Service and Support

There was a problem with something once where Compulink knew about the issue but did not notify all...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Some fees and licenses are too expensive. Some fees are absolutely ridiculous. Advantage EMR is expensive....

Feb 2022
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Analyst/Coordinator

Relationship

The vendor is very good to work with, and the support is great. Recently, we had a huge issue that...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

The EMR integration helps tremendously with supporting patient-centered care. That integration is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

We need a better patient portal. Our peers in the area use amazing portals, but the Compulink portal...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The software is good, but any software is going to be a lot of work. A lot of people don't realize...

Feb 2022
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