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Advantage EMR (Ophthalmology) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

There are a lot of clicks that are required for our physicians on the EMR side. I do think there is...

Apr 2021
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Manager

The patient portal is not functioning, and I was working with one of Compulink’s technicians, but we...

Apr 2021
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Manager

Normally, when we call the support people, they get back to us quickly and do their best to address...

Apr 2021
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Manager

Compulink intends to keep their promises, but when they release an update, there are always bugs in...

Apr 2021
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Manager

There are a lot of things that Advantage EMR does well, but there are a lot of things that it...

Apr 2021
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Manager

Compulink’s support is not proactive. We have to call in. They don’t really tell us about potential...

Apr 2021
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Manager

Updates never seem to be smooth. The vendor doesn’t really give training unless we ask for it. They...

Apr 2021
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CEO/President

I canceled Compulink's service. I hated it. Everything they told me was a lie. I asked our sales...

Apr 2021
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CEO/President

I would never buy the Compulink product again. The vendor kept promising certain technologies that...

Apr 2021
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CEO/President

The vendor didn’t nickel-and-dime us, except to get out of their system. Getting out of the system...

Apr 2021
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CEO/President

The system didn’t interact well with anything. Lots of things made the system hard to use. We kept...

Apr 2021
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CEO/President

The support people from the vendor were very competent, but when I tried to climb the chain to reach...

Apr 2021
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CEO/President

With Compulink, I had troubles. I would have to let the system sit for a couple of hours before I...

Apr 2021
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Analyst/Coordinator

Compulink could improve their implementation services by providing more communication and faster...

Apr 2021
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Analyst/Coordinator

The training is pretty good. We just get to know the trainers over time, and they get to know what...

Apr 2021
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Analyst/Coordinator

Before Compulink shows us an upgrade, they should work out all the bugs first. That way when they...

Apr 2021
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Analyst/Coordinator

Overall, Compulink does pretty well. They could improve the functionality by making running queries...

Apr 2021
||
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Analyst/Coordinator

Compulink does pretty well with support. The people we know do pretty well, but if we have to call...

Apr 2021
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Analyst/Coordinator

Compulink’s service is not very proactive. I feel like we are always the ones calling them. They...

Apr 2021
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Analyst/Coordinator

We are comfortable with Advantage EMR. I am sure there is software that is probably a little bit...

Apr 2021
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Analyst/Coordinator

I would tell others that are interested in this solution to make sure they have a point person and...

Apr 2021
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Analyst/Coordinator

We have not upgraded to the most recent version because we have heard that it is not great. Several...

Apr 2021
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Analyst/Coordinator

Compulink keeps their promises for the most part but not always in a timely manner. Things get done...

Apr 2021
||
(0)
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COO

I would tell others that Advantage EMR is a reliable system. When it is working, it works well....

Mar 2021
||
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COO

I would buy the product again, but I am not sure that my doctors would. The difference is that the...

Mar 2021
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COO

The training is excellent. There are webinars. The vendor actually came on-site with us. If we...

Mar 2021
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COO

The HL7 interfaces are working well and are pretty universal. Most other software pieces can talk to...

Mar 2021
||
(0)
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COO

We only have one person that really reaches out. There was another person we talked to, but I...

Mar 2021
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(0)
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Manager

Organizationally, Compulink tends to be the type of vendor that we can work with anywhere, and I...

Jan 2021
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Manager

I personally would like to see interoperability working much better. I am trying to figure out how...

Jan 2021
||
(0)
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Manager

There is a forum for people who have Compulink products. We can all share what works and what...

Jan 2021
||
(0)
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Manager

It is possible that there may be a time when our larger health organization dictates what our EMR...

Jan 2021
||
(0)
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Manager

We went with Compulink's system because we were limited in our choices of programs that would do...

Jan 2021
||
(0)
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Manager

I don’t have problems with the quality of Compulink’s implementation services. We got training....

Jan 2021
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(0)
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Manager

Compulink’s new technology has satisfied our needs. They have a lot out there that we don’t use,...

Jan 2021
||
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Manager

We have worked with Compulink for years, and things haven't been without issues, but we are...

Jan 2021
||
(0)
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Manager

My sense is that the system works, but it is not a particularly friendly system. But it has a high...

Jan 2021
||
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Manager

During the COVID-19 crisis, Compulink had telemedicine put in place, but they really weren’t up to...

Jan 2021
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Manager

I wish Advantage EMR had fewer clicks. Sometimes it takes multiple clicks to do something, and it...

Oct 2020
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(0)
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Manager

The ongoing support from Compulink is very responsive.

Oct 2020
||
(0)
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Manager

Advantage EMR is like any other EMR. We have a love-hate relationship with it. But overall, it is an...

Oct 2020
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(0)
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CIO

Sometimes, Compulink will say that new functionalities are coming out in a certain quarter, but that...

Oct 2020
||
(0)
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CIO

One of our recent updates failed, so we had to reschedule it. We are behind on updates, so we have...

Oct 2020
||
(0)
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CIO

I don't think that Advantage EMR would be very helpful for small practices. The solution does have a...

Oct 2020
||
(0)
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Manager

Compulink only partially keeps their promises. We have been asking them to fix a problem for the...

Oct 2020
||
(0)
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Manager

Compulink doesn't nickel-and-dime us the way a lot of other vendors do. We basically pay per...

Oct 2020
||
(0)
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Manager

Advantage EMR could integrate better with our other products if Compulink didn't use the base...

Oct 2020
||
(0)
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Manager

I would like to see Compulink fix their problems before they start releasing more things. The vendor...

Oct 2020
||
(0)
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Manager

Compulink needs to communicate more before adding and removing things. The vendor should check...

Oct 2020
||
(0)
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Manager

Compulink's support team members are good. It is usually pretty easy to get through to them, and...

Oct 2020
||
(0)
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Manager

It is very hard to reach Compulink's senior-level people. The vendor's support team members do...

Oct 2020
||
(0)
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Manager

Out of all of the software that is available in our industry, Compulink's is the best. But making...

Oct 2020
||
(0)
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Manager

I am not sure that we would buy the system again. There are always problems with every version...

Oct 2020
||
(0)
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Manager

The vendor doesn’t charge for every little thing. We have a flat rate that we pay.

Oct 2020
||
(0)
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Manager

When the vendor releases an update, they need to work out all the bugs before they release the...

Oct 2020
||
(0)
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Manager

We don’t get any training from the vendor. I would like them to be more hands on. They have set...

Oct 2020
||
(0)
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Manager

When the system works, it works fairly well. It meets the guidelines for our quality measures, and...

Oct 2020
||
(0)
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Manager

The portal is a difficult thing for patients. I don’t know whether that is due to the way it is set...

Oct 2020
||
(0)
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Manager

When I have a problem, I need it resolved quickly. I don’t want to wait on the phone or send in a...

Oct 2020
||
(0)
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Manager

The vendor has different levels of customer service, and we can escalate our issues. That process...

Oct 2020
||
(0)
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Manager

If others asked me about the system, I would tell them that it isn’t customized. If people want to...

Oct 2020
||
(0)
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