Thank you !

Access info about Healthcare Safety, Risk & Compliance Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Healthcare Safety, Risk & Compliance Management.

Will you help us?

Take A Survey

Midas Safety and Risk Solutions
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Healthcare Safety, Risk & Compliance Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Healthcare Safety, Risk & Compliance Management.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

We use Midas Safety and Risk Solutions for our core measures. We use the system to track incident...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Someone who doesn't know computers wouldn't think the product is easy, but the product is easy for me....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's customer service gets worse every year. The quality of the implementation services...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been working with Midas Safety and Risk Solutions for a long time, and the system has not...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps some of their promises, but some things don't end up being what we thought they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, the vendor offers and sells cool things, but the vendor charges us a lot of money for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor offers a lot of things for training. It is up to the user to take advantage of the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration could be better. Every time we need an upgrade or the vendor needs to work on our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our last upgrade was a nonevent. The vendor has excellent support and an excellent application for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For the most part, I have only been involved with the vendor's support and not with Conduent's...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's greatest strength is that they understand the business. They have a deep understanding...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One area of improvement is the user interface. Some physicians have to navigate through the system,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we know one of the higher-ups from the vendor, we can call that person, and the problem gets...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has great customer support and technical support. I love their customer service. We move...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been on a very old platform, and we have other solutions that are more user friendly for our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the last two years, possibly because of COVID-19, I do not hear as much as I used to hear from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a very active review team that meets regularly to produce reports from all the events that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is pretty robust, and we are always working to improve it. The system is very flexible...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The way the system is designed doesn't really flow well with the online module that the staff use to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think the product is part of our long-term plans. To make a change at this point would be a little...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very responsive. There is always someone I can contact. If there is an issue, the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We recently went through a server migration, and that was a lot of work. The vendor was really good....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Because of the product, we have improved the number of risk events and patient relations events. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is easy to manage. What I like about the software is we have the flexibility to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent charges for every little thing. That is very annoying.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's service used to be stellar, but as they have grown and changed hands, the service has...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the average quality department, the system is stellar, but it falls a little short with things...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Conduent's solution does a lot of things that people don't realize it does. I don't know whether our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, Conduent keeps their promises, certain things like upgrades can be a little...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we were to add an item to Conduent's software, there would be a fee to add even one field. But...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor offers a lot of computer-based trainings, but I have just been using the solution so long...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The software is antiquated. It still looks the same way it did when I started with the organization,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do the training for new hires, and then people get promoted to management, and all of a sudden,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the last upgrade we did, there were a whole lot of known issues. The vendor didn't install the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have routine contact with our support representative, but that person is not powerful or...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have plenty of performance improvement initiatives based on trends that are observed after...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to trend data and know whether we are trending in the direction of our action plans is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With our old product, we had very limited data that we could use to drill down to an incident and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a point of contact from the vendor to escalate things to. Conduent does well by assigning a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we put in tickets, we can get very vague responses depending on who on the support side picks...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having end-user surveys would be nice. Conduent has surveys where they ask people over a department...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

While the vendor is making an effort to keep up with technology, the new technology isn't coming...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In certain specialty areas, the solution has helped us identify where better education and oversight...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent has kept all of their promises. In some cases, they have even gone beyond and provided us...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would advise others who are looking at this solution to do what my organization should have done...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a scoring tool where we can look at the various pieces of a patient safety event and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If someone is a data geek and likes to pull raw data and slice and dice it the way they want, that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really wish that the product was web based. Our facilities have to maintain a server. Everything...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think there will be any new technology that we will be using in the Midas system. We started...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not happy with the system for peer review because while it will populate a worklist, the RN...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Under Conduent, the system looks very much the same as it always has. The vendor automated a couple...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have made the system work for our peer review. That isn't ideal. We automated things where we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is used pretty heavily in a lot of different areas. With Midas Safety and Risk...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the solution, if we wanted to change interface specifications to bring in additional data,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent does the train-the-trainer method, so we went to them to do the training, and that was...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent has something called Focus Studies where we can create a system-wide data collection tool...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish there were a better tool for dashboarding and for doing comparative data. I would like to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we put in a health ticket, even if it is for help with writing a report, the support people will...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have achieved a lot of outcomes with the system. We have been able to manage the full scope of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has changed hands a couple of times, and that has created some gaps in customer service....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could offer training opportunities to us more frequently.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, people knock the solution's usability because it looks archaic. That throws people off....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have used the product for a while. We have had great things to say, and we also have horrible...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product has done us a whole lot of good for a number of years, so it was definitely a good...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midas was talking about changing the entire system a while ago so that it would be on the cloud and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does have some documentation online and recorded presentations that they will do. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midas does an upgrade of their risk adjustment methodology every year, which we really appreciate....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We feed the Midas system, but then it doesn’t go anywhere else. If we do use it, we will have an...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is a workhorse. It is not the prettiest thing around, but it gets the job done. It is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product's reporting capabilities are helpful; we are able to get information out of the system...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The risk reporting system is customizable but requires so much customization. There are some...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If our interface requires a change or additional customization, Conduent typically wants more money...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent keeps us informed. We have options for ongoing education, including education webinars that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent has a good online ticket system for reporting events and problems. It tracks the problems...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Midas Safety and Risk Solutions is a good, comprehensive solution for risk and other things related...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had to integrate two fields, and it took a really long time. It was horrible. Also, I would like...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The outcomes from the product include flexibility and the move to online occurrence reporting,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t have any big problems with the product quality, but it is not amazing either. Even though...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor avoids charging us every little thing. That used to be a problem, but that is all...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we have had updates, the vendor did fine in supporting us for the go-lives. They didn’t knock...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a pretty good relationship overall with the vendor. I do appreciate and have great respect...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Conduent had a leader who had the vision around the quality measures. That person gave me every...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There isn’t any access to the right support people. I am speaking specifically in the space of the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the most part, the vendor has done a good job of keeping their promises, but I know that we have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we want to make a small change to the system, there is a fee for that. If we want to reformat...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to see more flexibility in the solution's build. When we build something, we are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used to use the solution for a lot of things, but we stopped most of those because the solution...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our database coordinators have had some issues with reaching out and getting responses from some of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't see much new technology from Conduent. I don't know that the vendor has made a lot of...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is one of the tools that we use to drive improvement in the areas that we are looking...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy Midas Safety and Risk Solutions again. I would only hesitate because there might be a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had upgrades where Conduent switched out a team, and that team was not prepped. Conduent...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I need support for a certain Conduent module, there isn’t a directory for who is who. Conduent...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't find the system to be very helpful. The search functions are difficult. The system is older,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With help from the vendor, we set up a new process in the system very quickly.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system isn't bad, but it isn't competitive with other systems out there. Based on videos on...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ease of use isn't horrible. Once we know what to do, the system is easy to use.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the future, I could see my satisfaction with the system either staying the same or going a bit...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If our end users want to enter a risk or safety event in Midas Safety and Risk Solutions, they use...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has some new and exciting things on the horizon for the solution. I like the ability to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Conduent is still one of the people in the mix competing. There are some strong proponents for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were concerned about the change in service, and we felt like the product wasn’t performing as...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There were background issues. There were issues that had been around for years and years that still...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The people that are just entering the data have issues too. But the issues they have are more to do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The people that are there now servicing the product are not as familiar as they need to be with what...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we switched over the interface to Epic, that was sort of the beginning of the end. The whole...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Avoiding charging for every little thing is one of the things that Conduent is very good at. They...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Conduent will provide more regional training, but that might cost a little because we would have to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is good with driving tangible outcomes. They have technical people.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF