Corepoint Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
As a customer, it is very easy to work with Rhapsody’s customer service. It is always easy to get...
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Culture, Value
With Rhapsody, I don't believe we have ever had to pay any additional fees outside of our...
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Product
The good news with Corepoint is since we got it set up, it has just worked. We have been able to use...
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Operations
Rhapsody offers their training courses, and they offer a certificate of completion, but there is not...
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Relationship
Corepoint used to be its own organization. It was bought by Lyniate, who spun that off to Rhapsody....
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Culture, Value
The product is highly overpriced. The current pricing model is based on the number of connections...
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Loyalty
The vendor has designs to merge the product with Rhapsody and go to a cloud hosted model where they...
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Relationship
Rhapsody’s support team, when we do make contact, is efficient in getting our questions answered....
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Product
Corepoint support FHIR derivatives, but I would like to see the vendor offer those as support for...
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Relationship
I have worked on Corepoint for many years, and it is without question the best interface engine on...
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Product
We haven’t had any issues with Corepoint. Things are going pretty well. We actually haven't had to...
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Relationship
We have not had Rhapsody proactively reaching out to us like they used to, but that is due to some...
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Relationship
Rhapsody always delivers.
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Culture, Value
Rhapsody's add-ons are expensive. In the past, when we purchased add-ons to our product or...
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Relationship, Operations, Product
Corepoint is the only system that I have worked with. I have worked with peers who have worked with...
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Relationship, Product
Corepoint’s biggest strengths are reliability, support, and versatility. By far, Corepoint is the...
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Culture, Value
Rhapsody doesn't charge for every little item or new feature. I struggle to find anything that I...
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Relationship, Operations
I don’t really see any problems with Rhapsody keeping their promises. The support we get from them...
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Product
I like the ability to leverage Corepoint’s engine to customize our integration points. The tool is...
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Relationship, Product
I haven't had any substantial challenges with Rhapsody. The biggest challenge I have had with them...
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Loyalty, Relationship, Value
We would probably buy Corepoint if we could pick any solution we wanted. I don't really have any...
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Operations
We have upgraded Rhapsody a few times. The first upgrade was really smooth. However, during one of...
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Operations, Product
If I were trained on Corepoint, I would probably rate its ease of use higher. The system is great...
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Relationship
Rhapsody's support people are super relatable. They will try to explain things to us along the way,...
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Relationship, Value
Rhapsody has spent a lot of time on their user interface. Corepoint is reasonably priced and worth it....
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Operations
We like the vendor's implementation services and support services. The vendor's people are available...
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Relationship
The vendor could improve on their involvement by giving us higher touchpoints. Also, as far as...
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Relationship, Product
I can't think of any need Corepoint doesn't meet. Rhapsody has been staying current with new HL7...
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Relationship
With Corepoint, we don't have a lot of experience with their executive involvement because we have...
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Operations, Product, Value
I would definitely recommend Corepoint. The product itself has an intuitive and user-friendly...
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Relationship
We have a good relationship with our account manager. And the support from Rhapsody has been top...
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Culture, Value
Rhapsody has supported us in situations where we needed licensing to carry us over for a period....
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Loyalty, Product
The one thing that can be a challenge with Rhapsody pushing to offer a managed file transfer product...
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Relationship
In general, I have nothing but praise for Rhapsody, especially their technical support. When I need...
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Relationship
There are times when I have to ask questions and poke around for advice, and I always get...
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Relationship
While working with people at Corepoint, I haven't had a ton of examples of executive involvement....
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Operations
I know there are things we are going to need more of over time, and that is one of the reasons why I...
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Relationship, Value
We simply could not have done what we wanted to do without the Corepoint interface engines. I also...
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Product
The ease of use and integration have been very solid throughout our whole experience with Corepoint....
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Relationship, Product
Corepoint is very reliable. It seems to be well engineered. We have very few problems, and none of...
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Relationship
Rhapsody’s support team is always dependable and responsive. Most of the time, we speak to someone...
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Relationship
From an organizational perspective, Rhapsody is responsive and responsible for the answers they...
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Culture, Relationship
My Rhapsody account executive can't make a decision themselves. We have to get other people...
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Product
Corepoint is almost a black box. It is a toaster. We plug it in, and it works. A recent upgrade is a...
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Culture, Relationship
I was worried when it was announced that Rhapsody and Corepoint were merging. The vendor said they...
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Loyalty, Product
Pretty much everything Rhapsody does drives my satisfaction. If all of my solutions operated the way...
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Culture, Value
The only challenge we have with the vendor is a scaling challenge. We are a smaller shop, and we...
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Loyalty
I would tell someone that they would have to be a moron to not go with Rhapsody's system. I have...
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Operations, Product
The big thing about the product is its ease of use. As long as someone has a little programming...
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Relationship
The product continues to meet our needs as different things come up. When we run into issues, like...
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Culture, Operations
The vendor keeps most of their promises in terms of software licenses and things like that. The only...
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Culture
The vendor was open to having discussions and letting us know that there are different pricing...
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Product
I am not a fan of the product's alert system. The system is functional, but it can be hard to get...
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Relationship
We recently went through a server migration upgrade. The vendor was absolutely excellent. One of my...
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Relationship, Product
Goals change with organizations over time, and there are some areas where Rhapsody wants to be...
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Relationship
Corepoint is a quality product that is user friendly and developer friendly. Rhapsody’s customer...
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Loyalty, Value
I believe that Rhapsody has everything we could want to meet our needs. But just like with every...
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Product
Corepoint is very intuitive. I think we are pretty self-sufficient. That lends itself to how good...
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Culture, Relationship, Value
We can definitely reach out to Rhapsody, but we haven't needed to. We have a different relationship...
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Relationship
Rhapsody has kept all of their promises in terms of the things we have asked them to do. However, we...
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Product
The system's biggest strength is the fact that it stays up. It is able to handle the volume that we...
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Culture, Value
The one issue I have with the system is its cost. Rhapsody seems to price their system around making...
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Product
There are a lot of web functionalities that aren't part of Corepoint yet. We are in a world that is...
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Relationship, Operations
I would like the vendor to help us better understand what the system's releases would give our...
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Culture
Rhapsody is transparent with how they bill. We buy connections that are sold in a batch of a certain...
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Operations
We recently had an upgrade that went well. We had some problems initially that we discovered in the...
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Loyalty, Product
There could be more buyer integration for the FHIR tool. Technically, it is a different product than...
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Relationship
We have never had to escalate anything, and that is an indication that the people we work with at...
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Loyalty, Product
I'm a huge fan of the product because I came from an organization where we had no interface engine....
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Loyalty, Operations, Product
Corepoint has a very intuitive development environment. It does everything we need it to do and even...
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Relationship
Rhapsody’s support is phenomenal. They have the best support for any product that we have. If we...
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Product
Overall, the stability and reliability of Corepoint is almost top notch. We face a few issues, but...
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Product
Corepoint needs to integrate better with other systems, databases, and message buses. We need more...
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Relationship
Corepoint is one of the easiest solutions to use, and the support from Rhapsody is also top notch....
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Relationship
In general, Rhapsody is in reactive mode. I can’t say that they are proactive because they don’t set...
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Relationship
We don't have a lot of problems with the reliability of Corepoint itself. There are issues with...
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Relationship
I have worked with places that had proactive support, and I don't believe Rhapsody has a mechanism...
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Product
We are very happy with the quality and the operation of Corepoint. It is solving the problems that...
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Relationship, Operations
Corepoint has gone through some changes where they have been purchased and merged with. The only...
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Product
We love Corepoint. It is very user friendly. I have been using it for years. It has been through a...
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Product
Corepoint is not super easy, but the other tools I have used have been worse. The system consists of...
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Value
Of all the things I have used, Corepoint is the best, so I would say it is worth the money, but I...
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Operations
Rhapsody should have more training. They have levels one, two, and three, and they have a monthly...
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Loyalty, Product
We have no issues with the functionality of the product for how well it meets all our needs. It does...
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Relationship
In the beginning, Rhapsody was a lot smaller, so there was a smaller client base, and we got...
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Relationship
I have no complaints about the executive involvement. Since COVID-19, everything has changed a bit....
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Culture, Value
Rhapsody avoids charging us for every little thing. That is great. I have worked with other vendors...
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Loyalty, Product
I love how responsive and user friendly the system is. Navigating it is a breeze. Everything is very...
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Culture, Product
One good thing about Corepoint is that it has everything that we need. There are other products that...
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Relationship
Rhapsody's customer support people are fantastic. When we call them, we can get ahold of a...
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Loyalty, Relationship, Product
Rhapsody is doing a good job of keeping up with the industry and the future of EDI. That makes us...
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Relationship
Rhapsody is really pretty great to work with. Their support is very advanced. We have an account...
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Value
Rhapsody has a reasonable price model, and especially for their FTP, it is a really competitive...
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Operations
Rhapsody’s training is excellent. Their class is well organized. The vendor answers questions, and...
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Relationship, Product
Rhapsody could improve their trusted third party management, key management, and everything else...
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Product
I genuinely love Corepoint. I have yet to have any issues with the software outside of user error....
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Relationship, Operations
Rhapsody’s support team is pretty much second to none. The support people are all very quick and...
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Culture, Value
Rhapsody is transparent about what they charge for. It is not like they are charging for every phone...
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Operations, Product
The only gripe that I have with Rhapsody is that the upgrade process is a little more involved, but...
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Operations
There are a few things in Corepoint that are a little convoluted but that I would maybe understand...
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Relationship, Operations
Rhapsody is constantly improving Corepoint, and they do have regular calls, kind of like webinars,...
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Relationship
We switched account representatives from Rhapsody, and there has been virtually no communication....
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Relationship, Product
We have no problems with providing reference calls for Rhapsody.
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Relationship, Product
Corepoint is a very high-quality product. It is easy to use, stable, and simple. We like that it is...
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Loyalty, Relationship
We would like more communication from the vendor about where they are and where they are going....
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Relationship
The reactive support we get from the vendor is very good. We can quickly speak to a human. We don't...
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Loyalty, Product
Corepoint is a stable product, and because Rhapsody now owns two integration engines, I think this...
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Relationship, Value
Rhapsody’s support team has never failed us. I have worked with other vendors who charge customers...
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Product
Corepoint’s engine just runs. We have it on a pretty beefy server, but it just runs and runs. We...
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Operations
We had a new employee take Rhapsody's training, and they said it was very good. That employee only...
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Loyalty
We will keep Corepoint for as long as our organization allows us to. Our organization is forcing...
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Loyalty, Relationship
I am a little concerned about some of the people I have seen leave Rhapsody. I realize that it was...
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Value
We have begun to see price increase letters from the vendor a little more frequently than we used...
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Product
We can adapt relatively quickly with Corepoint if systems begin to offer an integration solution....
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Loyalty
We are planning to upgrade to the newer version of Corepoint because it has some functionality that...
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Culture
The way Rhapsody licenses production is by connection. That is something we can budget for ahead of...
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Relationship
I like Rhapsody’s customer support team. They are very quick and thorough in answering my questions,...
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Relationship, Product
Corepoint is the best. Our organization is very into using another product, and there seems to be...
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Relationship
Rhapsody makes it easy to understand the logic. They have great documentation. Their technical...
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Culture
Rhapsody's system has been a flagship. If I wanted to tell someone what kind of partner I was...
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Culture, Value
Rhapsody does not charge for the engine itself; they just charge for the licenses. That is their...
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Loyalty
We run mostly everything through Corepoint. We have had no issues of not being able to achieve...
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Operations
We really enjoy Rhapsody's training. The online classes are really engaging, and the vendor has...
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Product
The development framework that Rhapsody provides can be limited at times, so it would be nice to be...
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Relationship
Rhapsody’s customer support team is like a partner to us. They jump in on any problem we have, and...
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Relationship
We would like to have a cadence communicated with us by the vendor. We get emails every couple of...
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Product
Corepoint does what it is supposed to do with the legacy stuff, but the vendor hasn't innovated and...
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Product
Corepoint is a good product if organizations need easy integration, but for big organizations, we...
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Operations
Rhapsody has different levels of training that we go through, and we have to pay for each one for...
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Product, Value
With Corepoint, we have to do a lot of custom work. We have to get in there and massage some of the...
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Product
Corepoint uses newer technologies, and it comes with built-in Git integration. We had to build...
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Relationship
We absolutely love Corepoint. It is very easy to use, and it rarely breaks. If it does break,...
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Operations, Product
Corepoint's upgrades are usually very easy. There was one upgrade where the vendor had a few...
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Value
Corepoint is relatively inexpensive, and it is really easy to program. Other programs can probably...
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Operations
Corepoint's training is pretty much all online. When we first started, the vendor would give us...
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Loyalty, Product
It is very easy for analysts to get into the system and send messages and things like that. That is...
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Relationship, Product
The vendor's support is unmatched, not only when compared to other integration vendors that we have...
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Loyalty
The one question I have with the vendor is about their foreseeable future. The vendor has recently...
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Operations
I haven't had to do training in quite some time, and the training that I do is more self-training....
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Loyalty, Relationship, Product
Rhapsody supports all of our integration needs that we can support with our other vendors and our...
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Operations, Value
With upgrades, Rhapsody will handhold and help us do the upgrade at no cost. I don't know very many...
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Product
What makes the product easy to use is there is not a lot of programming. There are not a lot of...
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Relationship
When there has been a major issue, Rhapsody has been proactive. They are working toward implementing...
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Relationship
I don't normally work with anybody but the support team. In the past, talking to executives wasn't a...
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Relationship
So far, even though Corepoint has merged with Rhapsody and is now a larger company, they still are...
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Relationship, Value
I hope Rhapsody doesn’t get to be too big for their britches. While getting support, I don't want to...
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Relationship
I have never in my life used a product with better service and support than Corepoint. When we call...
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Loyalty, Relationship
The only thing I want to know is that Lyniate is not going to retire Corepoint in favor of Rhapsody....
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Relationship
I have always had exceptional service with Rhapsody; their support is always great. I love the tools...
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Loyalty, Product
There are some things with Corepoint that don't work quite as well as I thought they would. There...
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Relationship, Operations, Product
Rhapsody tells me about upgrades and such. I know where to look for if things like Windows updates...
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Relationship, Product
I have had everything I have needed with Corepoint. It gives us the ability to do testing in all our...
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Relationship
Whenever we need to address something with Rhapsody's support team, they are usually there and...
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Product
Corepoint is straightforward in terms of what we can do with our version of the product. It is a...
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Product
People call me a magician, but that is not true. The product is just much better than the tool we...
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Operations, Product, Value
Corepoint was easy to implement. We can develop the test interface for Corepoint faster than for...
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Value
Corepoint does not charge us for every cost. They charge us if we engage in professional support or...
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Relationship
With all of the name changes, mergers, and acquisitions, I don't know exactly what Rhapsody is going...
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Relationship
I have never been dissatisfied with Rhapsody’s support team. The best thing is that I have never...
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Relationship
The vendor has been good to work with so far. We will see if that holds since they merged with...
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Operations
When we did the training, it was excellent. The instructors were well versed in the application and...
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Value
I would absolutely purchase Corepoint again. Corepoint is highly functional for what we do. It saves...
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Relationship, Value
Corepoint has connection-based pricing. The more we use it, the more we pay. But that makes sense....
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Operations, Product
Corepoint upgrades are very easy. Corepoint is the best integration engine I have worked with.
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Relationship, Product
Rhapsody tried to implement something for the meaningful use initiative a few years ago that didn't...
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Relationship
We have had to reach out to only our Corepoint account representative, and they have been very...
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Product
I have talked to people about Corepoint a few times because I like it so much. If someone were...
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Relationship, Value
Corepoint has always been great, but Rhapsody’s last two upgrades for the product have dinged us....
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Operations
Rhapsody always knocks implementations out of the park. Rhapsody’s training was really good. They...
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Product
We are not that complicated with Corepoint, but it does what it should. And it is more than enough...
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Product
Integration is the whole business with Corepoint, and there is nothing we haven't been able to do....
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Relationship, Product
Corepoint is great. I don't like some of the things that Rhapsody has changed, but those changes...
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Relationship
Rhapsody has been great. And Rhapsody’s support is amazing. There is no waiting, no holding, and no...
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Operations, Product
Corepoint’s user interface is very simple. It uses a Java-type API. The product is very simple in...
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Product
The only thing I do not like about Rhapsody is that in their last two releases, they have moved the...
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Value
With Corepoint, we have received our money’s worth. The product is expensive, but it is the only...
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Culture
When we purchase a product, we would like to think that we purchase the product as a whole. But the...
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Product
There are three things that make me really happy, and Corepoint is one of them. That is how easy the...
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Operations
Rhapsody doesn't have any ongoing training unless we pay for it, but the initial training was...
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Operations, Product
With every upgrade that the vendor has, I just sit here while they do their thing. Also, I have a...
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Relationship
We may open a ticket for something the vendor hasn't done before. We haven't done that in a while,...
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Relationship, Product
Within the past couple of years, the vendor has introduced an API that allows us to call RESTful web...
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Relationship, Operations, Value
Corepoint Health had a 24/7 support number that we could call. That was a very simple process. They...
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Culture, Value
We would like to see Rhapsody improve their support model to see whether they can lower their...
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Product
We usually don't take new versions of Corepoint's integrated software products right away. We like...
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Loyalty, Operations, Product
We have been able to teach people with zero HL7 knowledge how to use Corepoint. We can literally...
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Relationship
Rhapsody hasn't changed any of their business models, and their support is fantastic. They are the...
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Operations, Product
The system is a powerful and complex product, so it is difficult to make it user friendly. However,...
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Relationship
The vendor will reach out to us whenever we need an upgrade. When we reach out to them, they are...
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Value
The only downside to the system would be that Corepoint is at the very high end of the price range...
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Relationship
Rhapsody is a partner. They set us up to succeed, and that is huge because we want to succeed; we...
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Culture
We have regular learning opportunities that Rhapsody hosts, and it is really great to grow and see...
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Relationship, Product
We love Rhapsody and always have. Rhapsody is a great partner. We added the FTPs to the system. We...
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Loyalty
We chose Corepoint because our EMR vendor recommended that due to what we were going to need to do...
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Loyalty
Corepoint is a great tool. We acquired another hospital, and they have a different integration...
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Operations
Rhapsody needs to improve their initial and ongoing training and be a bit more proactive about...
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Product
We have to get other people in the IT department to go along with the integration with Corepoint...
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Product
In Corepoint, everything is on the front end. It gives us everything on the browser to do our...
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Relationship, Operations
Corepoint has a Windows-based version and is a very nice engine. We really like the vendor's support...
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Culture, Value
Corepoint has never asked for more money for anything, including support. Unless we contract with...
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Operations
The vendor’s help with the implementation was pretty good. They were with us on the web sessions...
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Product
We do a few things with Corepoint that are a little different than what a lot of people do. The...
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Operations, Product
We like the flexibility and simplicity of the application. Someone that knows very little about HL7...
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Operations
I haven't used Rhapsody’s implementation services. Corepoint is such an easy product to implement...
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Value
Corepoint is expensive for a reason. We get our money's worth because the things that it does are...
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Value
Other than being expensive, Corepoint is great. I could use the vendor's help desk services more to...
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Operations, Product
Rhapsody changed their documentation, and the system is not as easy to use as it used to be. The...
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Relationship, Product
Rhapsody is paying attention to what is going on and trying to meet the needs of all the regulations...
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Relationship
For as often as I have to use Rhapsody’s support, which is hardly ever, the people are always great....
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Loyalty, Relationship
I have recommended Corepoint several times. It is amazing what we can get Corepoint to do. It is...
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Product, Value
Corepoint does its job very well and is super straightforward. We have the ability to customize...
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Relationship
Rhapsody’s support team is stellar and top notch. They are highly responsive, and they make us feel...
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Product
Rhapsody could improve their monitoring and reporting capabilities. There are some things for...
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Operations, Product
The upgrades are pretty smooth, and Rhapsody makes the process very painless, quick, and easy....
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Loyalty, Product
Comparing Corepoint to our old interface engine, which was from another vendor, we see that the ease...
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Culture
There was a trade-off in purchasing Corepoint because it was more expensive than our former vendor's...
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Operations
Overall, the implementation with Rhapsody went very well and very quickly, but it wasn’t perfect. We...
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Operations
Corepoint is simple, but it comes with a learning curve. Once we get past that learning curve, the...
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Relationship
When we call Rhapsody, they are very responsive. I haven’t had any issues with the vendor's response...
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Relationship
I haven’t heard much from our vendor representatives lately. Once in a while, they meet with us, but...
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Product
I can’t think of any issues we have had with Corepoint’s upgrades and quality. Everything seems to...
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Product
Corepoint is very user friendly. It is a drag-and-drop system, and we don’t have to write a lot of...
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Product
Corepoint does not meet our managed file transfer needs. It would be nice to use Corepoint for that...
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Product
Corepoint’s alerting is wonderful, but when I fix a problem, I get alerted again when it clears. I...
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Product
When we code a line in Corepoint, we constantly have to select our inbound and outbound structure...
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Product
There are a couple of things in Corepoint’s monitoring that could be improved. We have some...
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Value
Ever since Rhapsody was bought out, they have had maintenance increases each year, and I have not...
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Loyalty, Product
I am a bit worried about some of the trends since Rhapsody has been bought out. I still think...
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Product
We don't have a lot of problems with Corepoint. The product works and is very stable, so we don't...
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Operations
The team at Rhapsody is solid and does a good job. We went through the training, and when we came...
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Product, Value
Corepoint is a solid solution that has been a lifesaver for the work we have been doing to integrate...
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Product
There are a couple of small features that Corepoint should have that it doesn't. The product is...
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Relationship
One thing that impresses me about Corepoint is that when we call them, the call does not go to an...
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Relationship, Operations, Product
The product is up and running, and we don't need to have any communication with Rhapsody. I could...
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Product
The development time is cut in half from our previous product to make a new engine. The service runs...
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Operations
I was extremely satisfied with the initial training that Rhapsody provided. We almost don’t need to...
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Relationship, Operations
Rhapsody could be more proactive in taking the FHIR bull by the horns. The vendor's website already...
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Culture, Relationship, Operations
We had some issues and were not able to get our connections licensed in the production environment...
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Value
We wouldn’t mind if Corepoint had a lower cost, but at the same time, we get what we pay for....
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Culture
We recently switched over to a different licensing model for Corepoint. In our previous model, the...
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Value
Corepoint is a little overpriced. I haven’t shopped for other vendors' offerings, but I know that...
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Product
We recently went to Corepoint’s Assured Availability platform. Now, we don't have to duplicate...
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Value
When I recommend Corepoint to other hospitals, the hospitals come back to me, say the vendor’s quote...
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Relationship, Product
Corepoint is a solid, mature, well-developed product. I would definitely buy the system again; it is...
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Relationship
Corepoint has been very stable and solid for the time that we have had it. We have had very strong...
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Value
The vendor provides strong value for what we use them for, but when it comes to nickel-and-diming,...
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Product
I would like the vendor to make all the window sizes scalable because oftentimes, the text is...
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Relationship
Rhapsody is one of the best companies we have ever worked with. They are there to support us. We...
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Relationship, Product
Corepoint is easy to use and is still a very solid product.
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Relationship
Rhapsody doesn’t do anything proactive, but the product just works. It is not like we have tried to...
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Relationship, Value
Corepoint is getting pretty pricey. I would also be cautious because there seems to be a lot of...
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Relationship, Operations
Corepoint’s ease of use would probably be much better if I had more training. I just stumble around,...
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Relationship, Product
I like Corepoint, and if I had a need for something in the product, Rhapsody is there to fill it.
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Operations
Past upgrades in Corepoint were phenomenal, but the last one that I did seemed like it was done with...
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Product
I work in the Corepoint environment, and it is the best integration engine I have worked on in...
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