Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Long-Term Care.

Will you help us?

Take A Survey

American HealthTech (SNF EHR)
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Pulse Check on the Patient Driven Payment Model

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Long-Term Care.

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

Manager

Our EHR is clunky and redundant. I wish that we had all of our patients' information in one place. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can find what I am looking for in American HealthTech. I don't have to do a lot in the EHR, but I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service that we get from CPSI isn't as good as the service that we get from other vendors. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Any updates we have had have definitely been an improvement. The system does everything that we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have someone that I independently go to who is great. I can text or email them, and they are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The new upgrade is going to be big and a totally different animal. CPSI is trying to help us with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Some things in the system work pretty accurately and as intended, but others don't. With one product...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If we reach out to CPSI's support people, they provide the necessary support, which is good. But we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Occasionally, there is a representative who calls us. Usually, they call on short notice to say that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We see more financial results than clinical results because financial results are black and white....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would tell CPSI to be mindful of what their competition is doing. If CPSI wants to be a player...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I am always looking at other options. I will never be satisfied with the status quo. I have been...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

CPSI tries to keep promises, but in reality, they don't. They have webinars and discussions about...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The nickel-and-diming that we have experienced is probably the nature of the beast. We have made...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI nickel-and-dimed in the past. Whenever we called, we would get charged. But now, everything is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the relationship I have with the vendor, I don't have to contact them very often. There is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend American HealthTech. It is all I have ever known, so I wouldn't have anything to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

American HealthTech is not necessarily a bad application, but it is not our core application. We run...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CPSI does a pretty good job of delivering what they say they are going to deliver. I agree that CPSI...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CPSI has video education material for training, and the materials aren't necessarily bad, but they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

American HealthTech works for most things, but it doesn’t go with our workflow design, and we are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t know whether we have any specific integration goals for American HealthTech. In a way, they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CPSI is in the process of enhancing their application, and a large number of chart components and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CPSI has a road map of enhancements, and they plan to make it so my opinion of the product goes up...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whether I would recommend American HealthTech would be situational. If it were really going to meet...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I hope my satisfaction with American HealthTech will go up in the next 12 months if they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Things are pretty good. The vendor is usually pretty fast at getting back to us about problems....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The system is easier to use than some of the older software that we had before. The system is just...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The strongest and largest portion of the system by far is the clinical side. A lot of the vendor's...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CPSI is on top of everything. They are continually coming out with new technology to meet our needs....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The clinical side of the product is excellent, but the accounting side is weak and really needs to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We use the system for everything on the clinical side. The vendor has kept all of their promises and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am starting to get feedback from people on how well the vendor's training went. Our representative...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We can go online and submit questions to the support people, and they respond. When we need quicker...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CPSI has been great at supporting us during the COVID-19 crisis. They came out with software that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used to have more personal service with CPSI. I used to have access to a dedicated health...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things with CPSI work reasonably well from my perspective, but my perspective is really just...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not sure whether CPSI is part of our long-term plans. We are planning an evaluation in the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have any complaints against CPSI at this point. Everything has been working well.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some interfaces with CPSI's software and some third-party programs in place for a long...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't received any training in quite some time. As far as I know, CPSI has not made any major...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are having to use two systems from CPSI. I don't like that; it is very confusing. Having to deal...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to the vendor’s support through the COVID-19 crisis, I would give the highest score....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would have to ask my staff about the quality of training; there have been some complaints. There...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product doesn’t meet all our needs. We have some work to do regarding interoperability.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would give CPSI’s support the highest score. Even if CPSI can’t solve our problem, they are quick.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​