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American HealthTech (SNF EHR) Comments
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Analyst/Coordinator

Any updates we have had have definitely been an improvement. The system does everything that we...

Jun 2021
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Analyst/Coordinator

I have someone that I independently go to who is great. I can text or email them, and they are...

Jun 2021
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CEO/President

The new upgrade is going to be big and a totally different animal. CPSI is trying to help us with...

Jun 2021
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(0)
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CEO/President

Some things in the system work pretty accurately and as intended, but others don't. With one product...

Jun 2021
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(0)
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CEO/President

If we reach out to CPSI's support people, they provide the necessary support, which is good. But we...

Jun 2021
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CEO/President

Occasionally, there is a representative who calls us. Usually, they call on short notice to say that...

Jun 2021
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CEO/President

We see more financial results than clinical results because financial results are black and white....

Jun 2021
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(0)
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CEO/President

I would tell CPSI to be mindful of what their competition is doing. If CPSI wants to be a player...

Jun 2021
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(0)
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CEO/President

I am always looking at other options. I will never be satisfied with the status quo. I have been...

Jun 2021
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(0)
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CEO/President

CPSI tries to keep promises, but in reality, they don't. They have webinars and discussions about...

Jun 2021
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(0)
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CEO/President

The nickel-and-diming that we have experienced is probably the nature of the beast. We have made...

Jun 2021
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Manager

CPSI nickel-and-dimed in the past. Whenever we called, we would get charged. But now, everything is...

Dec 2020
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Manager

With the relationship I have with the vendor, I don't have to contact them very often. There is...

Dec 2020
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Manager

I would recommend American HealthTech. It is all I have ever known, so I wouldn't have anything to...

Dec 2020
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(0)
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Analyst/Coordinator

American HealthTech is not necessarily a bad application, but it is not our core application. We run...

Dec 2020
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(0)
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Analyst/Coordinator

CPSI does a pretty good job of delivering what they say they are going to deliver. I agree that CPSI...

Dec 2020
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Analyst/Coordinator

CPSI has video education material for training, and the materials aren't necessarily bad, but they...

Dec 2020
||
(0)
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Analyst/Coordinator

American HealthTech works for most things, but it doesn’t go with our workflow design, and we are...

Dec 2020
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Analyst/Coordinator

I don’t know whether we have any specific integration goals for American HealthTech. In a way, they...

Dec 2020
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Analyst/Coordinator

CPSI is in the process of enhancing their application, and a large number of chart components and...

Dec 2020
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Analyst/Coordinator

CPSI has a road map of enhancements, and they plan to make it so my opinion of the product goes up...

Dec 2020
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(0)
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Analyst/Coordinator

Whether I would recommend American HealthTech would be situational. If it were really going to meet...

Dec 2020
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Analyst/Coordinator

I hope my satisfaction with American HealthTech will go up in the next 12 months if they...

Dec 2020
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(0)
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CFO

Things are pretty good. The vendor is usually pretty fast at getting back to us about problems....

Dec 2020
||
(0)
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CFO

The system is easier to use than some of the older software that we had before. The system is just...

Dec 2020
||
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CFO

The strongest and largest portion of the system by far is the clinical side. A lot of the vendor's...

Nov 2020
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CFO

CPSI is on top of everything. They are continually coming out with new technology to meet our needs....

Nov 2020
||
(0)
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CFO

The clinical side of the product is excellent, but the accounting side is weak and really needs to...

Nov 2020
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(0)
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CFO

We use the system for everything on the clinical side. The vendor has kept all of their promises and...

Nov 2020
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(0)
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CFO

I am starting to get feedback from people on how well the vendor's training went. Our representative...

Nov 2020
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(0)
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CFO

We can go online and submit questions to the support people, and they respond. When we need quicker...

Nov 2020
||
(0)
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CFO

CPSI has been great at supporting us during the COVID-19 crisis. They came out with software that...

Nov 2020
||
(0)
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Director

We used to have more personal service with CPSI. I used to have access to a dedicated health...

Nov 2020
||
(0)
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Director

Things with CPSI work reasonably well from my perspective, but my perspective is really just...

Nov 2020
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(0)
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Director

I am not sure whether CPSI is part of our long-term plans. We are planning an evaluation in the...

Nov 2020
||
(0)
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Director

We don’t have any complaints against CPSI at this point. Everything has been working well.

Nov 2020
||
(0)
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Director

We have had some interfaces with CPSI's software and some third-party programs in place for a long...

Nov 2020
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(0)
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Analyst/Coordinator

We haven't received any training in quite some time. As far as I know, CPSI has not made any major...

Nov 2020
||
(0)
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Analyst/Coordinator

We are having to use two systems from CPSI. I don't like that; it is very confusing. Having to deal...

Nov 2020
||
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Manager

When it comes to the vendor’s support through the COVID-19 crisis, I would give the highest score....

Oct 2020
||
(0)
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Manager

I would have to ask my staff about the quality of training; there have been some complaints. There...

Oct 2020
||
(0)
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Manager

The product doesn’t meet all our needs. We have some work to do regarding interoperability.

Oct 2020
||
(0)
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Manager

I would give CPSI’s support the highest score. Even if CPSI can’t solve our problem, they are quick.

Oct 2020
||
(0)
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