American HealthTech (SNF EHR)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

We are in the process of replacing the product as part of an organizational shift to move to an...

Jan 2022
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Manager

American HealthTech does have educational material, but in my opinion, it could use improvements....

Jan 2022
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Manager

The vendor is upgrading and moving to their new web-based application. I appreciate that they are...

Jan 2022
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Manager

If the system were more intuitive or more consistent with how things were done, then users wouldn't...

Jan 2022
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VP/Other Executive

The vendor does charge us for every little thing for the most part. They give us pretty good...

Dec 2021
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VP/Other Executive

When the vendor upgrades the product, changes are made, and we often aren't given the full...

Dec 2021
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VP/Other Executive

The product is easy to use because it is pretty self-explanatory if we just read through each screen....

Dec 2021
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VP/Other Executive

The vendor is working on new technology. They are transitioning everything, and the process is slow,...

Dec 2021
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VP/Other Executive

At a certain level, the support is good. My sales representative is phenomenal. That person is very...

Dec 2021
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VP/Other Executive

The support requires us to always put in a ticket. Putting a ticket in for some things is okay, but...

Dec 2021
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VP/Other Executive

I just have not been pleased with CPSI lately. I am a big CPSI fan and have pushed their product,...

Dec 2021
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Director

We really like CPSI's product. Any software has faults, but we have been able to work through any...

Dec 2021
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Director

CPSI listens to our concerns. We can show CPSI something that we think the software should do, and...

Dec 2021
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Director

I wish that CPSI would allow us more freedom to create within the software. We have access to some...

Dec 2021
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Director

CPSI keeps their promises in every area except one. A few years ago, CPSI said that they were going...

Dec 2021
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Director

CPSI doesn't do a great job of supporting us during implementations. The vendor needs to have a...

Dec 2021
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Director

CPSI's training piece is lacking. They established a client-success manager a couple of years ago,...

Dec 2021
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Director

When we have an issue, CPSI's technical support is wonderful. I have come to know their support...

Dec 2021
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Director

American HealthTech is easy to navigate. The system is very user friendly and stable. CPSI upgrades...

Dec 2021
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CFO

We are moving away from American HealthTech because we are looking for something that is simpler to...

Dec 2021
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CFO

On the financial side of things, I really like American HealthTech. It works great for me. We have...

Dec 2021
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CFO

One of the complaints I hear over and over again about American HealthTech is that they do not...

Dec 2021
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Director

COVID-19 caused an impact that resulted in some deliverables not happening, but CPSI is still...

Dec 2021
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Director

I didn't completely understand all of what was available with the product. I needed better...

Dec 2021
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Director

Anytime I need assistance with integration, CPSI is always right there. I have a couple of outside...

Dec 2021
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Director

CPSI could improve their score by finishing all of the upgrades that they are currently working on...

Dec 2021
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Director

CPSI reaches out to me all the time. If I need to talk to an executive, I can reach them day or night....

Dec 2021
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Manager

I don't like a lot of the things that changed when CPSI came along. I used to have a dedicated email...

Dec 2021
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Manager

When I escalate issues to CPSI, I often get told that the system is working as designed. In my mind,...

Dec 2021
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Manager

CPSI may have a couple of large customers left, but for the most part, CPSI caters to small...

Dec 2021
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Manager

There are issues with the software, and there always have been. CPSI is trying to make the system...

Dec 2021
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Manager

CPSI is building their new software a piece at a time instead of releasing it all at once, so we...

Dec 2021
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Manager

CPSI has an acute care system. When CPSI took over, the long-term care side took a back seat to...

Dec 2021
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CFO

CPSI is constantly delivering new technology for American HealthTech. The technology is excellent on...

Dec 2021
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Director

We are disappointed with the way CPSI has handled their customer service and some of their module...

Dec 2021
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Director

I have been disappointed with the integration between faxing and labs and the inability to connect...

Dec 2021
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Director

Some of the customer service representatives at CPSI aren't quick to respond to issues. Our IT...

Dec 2021
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Director

Someone who is looking at American HealthTech should know that it does not have the MDS regulatory...

Dec 2021
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Director

Because of the turnover within our organization, we have to do constant retraining, and that is hard...

Nov 2021
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Director

I don't expect our satisfaction with American HealthTech to drop at all. I think it is only going to...

Nov 2021
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Manager

CPSI could improve the training by making it easier for staff members to understand. The vendor...

Nov 2021
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Manager

The ease of use depends on the user. Someone who is not familiar with the system may be frustrated...

Nov 2021
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Manager

The product doesn’t integrate with other products in the market in our state.

Nov 2021
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Manager

When we call or send in a ticket, the support people are cold and matter of fact. They think the...

Nov 2021
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Manager

One contact person does a good job of communicating or trying to solve a problem, though I don’t...

Nov 2021
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Director

We use American HealthTech in our skilled nursing and assisted-living facilities. We do use some...

Nov 2021
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Director

CPSI could improve their ability to mine the data. We have a lot of data available, but it just...

Nov 2021
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Director

We elected to go with American HealthTech when CMS mandated MDS. Before that, all our accounting had...

Nov 2021
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Director

When comparing American HealthTech to other packages that we use for various things, I would rank...

Nov 2021
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Director

I actually know several high-ranking people within CPSI, and I don't deal with any other companies...

Nov 2021
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Director

Because of how diverse all the entities that play into a medical record and a patient's overall...

Nov 2021
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Director

CPSI does a very good job of vetting upgrades before releasing them to the general public.

Nov 2021
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Director

When the vendor went from being American HealthTech to being CPSI, some of the quality dropped off....

Nov 2021
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Director

My biggest issue with CPSI right now is the cloud situation. CPSI is moving away from having our...

Nov 2021
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Director

We have to send in emails when we want to contact CPSI for support, and then they call us. CPSI...

Nov 2021
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Director

For the most part, we have executive support. Every now and then, we get told that things will get...

Nov 2021
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Director

If someone were considering American HealthTech, I would tell them that people in medicine have a...

Nov 2021
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Director

I have had people say that another system is easier, but that isn't the case for my group because...

Nov 2021
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Director

We would be lost without American HealthTech. It is an awesome piece of equipment, and CPSI is...

Nov 2021
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Director

CPSI eventually keeps their promises. They have very lofty goals and wonderful dreams of what they...

Nov 2021
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Director

We have a maintenance contract, and certain things are included. Every time I call with a problem or...

Nov 2021
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Manager

Our EHR is clunky and redundant. I wish that we had all of our patients' information in one place. I...

Sep 2021
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Manager

I can find what I am looking for in American HealthTech. I don't have to do a lot in the EHR, but I...

Sep 2021
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Manager

The service that we get from CPSI isn't as good as the service that we get from other vendors. I...

Sep 2021
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Analyst/Coordinator

Any updates we have had have definitely been an improvement. The system does everything that we...

Jun 2021
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Analyst/Coordinator

I have someone that I independently go to who is great. I can text or email them, and they are...

Jun 2021
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CEO/President

The new upgrade is going to be big and a totally different animal. CPSI is trying to help us with...

Jun 2021
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CEO/President

Some things in the system work pretty accurately and as intended, but others don't. With one product...

Jun 2021
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CEO/President

If we reach out to CPSI's support people, they provide the necessary support, which is good. But we...

Jun 2021
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CEO/President

Occasionally, there is a representative who calls us. Usually, they call on short notice to say that...

Jun 2021
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CEO/President

We see more financial results than clinical results because financial results are black and white....

Jun 2021
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CEO/President

I would tell CPSI to be mindful of what their competition is doing. If CPSI wants to be a player...

Jun 2021
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CEO/President

I am always looking at other options. I will never be satisfied with the status quo. I have been...

Jun 2021
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CEO/President

CPSI tries to keep promises, but in reality, they don't. They have webinars and discussions about...

Jun 2021
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CEO/President

The nickel-and-diming that we have experienced is probably the nature of the beast. We have made...

Jun 2021
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