American HealthTech (SNF EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
It is super easy to start up with CPSI and to get the system going. American HealthTech meets all my...
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We had senior CPSI programmers reaching out after the implementation. CPSI assigned us one point...
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CPSI did some formatting on their reporting, but we actually liked the new reports less than the...
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Some of the reporting features that CPSI has in their BI platform would be nice to have integrated,...
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I would not purchase American HealthTech in its current state. If the product was greatly improved,...
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American HealthTech is very behind the curve. We wish it had a lot more interconnectivity with...
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We are replacing American HealthTech because we don't feel comfortable with the level of support we...
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We are in the process of replacing the product as part of an organizational shift to move to an...
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American HealthTech does have educational material, but in my opinion, it could use improvements....
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The vendor is upgrading and moving to their new web-based application. I appreciate that they are...
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If the system were more intuitive or more consistent with how things were done, then users wouldn't...
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The vendor does charge us for every little thing for the most part. They give us pretty good...
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When the vendor upgrades the product, changes are made, and we often aren't given the full...
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The product is easy to use because it is pretty self-explanatory if we just read through each screen....
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The vendor is working on new technology. They are transitioning everything, and the process is slow,...
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At a certain level, the support is good. My sales representative is phenomenal. That person is very...
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The support requires us to always put in a ticket. Putting a ticket in for some things is okay, but...
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I just have not been pleased with CPSI lately. I am a big CPSI fan and have pushed their product,...
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We really like CPSI's product. Any software has faults, but we have been able to work through any...
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CPSI listens to our concerns. We can show CPSI something that we think the software should do, and...
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I wish that CPSI would allow us more freedom to create within the software. We have access to some...
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CPSI keeps their promises in every area except one. A few years ago, CPSI said that they were going...
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CPSI doesn't do a great job of supporting us during implementations. The vendor needs to have a...
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CPSI's training piece is lacking. They established a client-success manager a couple of years ago,...
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When we have an issue, CPSI's technical support is wonderful. I have come to know their support...
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American HealthTech is easy to navigate. The system is very user friendly and stable. CPSI upgrades...
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We are moving away from American HealthTech because we are looking for something that is simpler to...
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On the financial side of things, I really like American HealthTech. It works great for me. We have...
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One of the complaints I hear over and over again about American HealthTech is that they do not...
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COVID-19 caused an impact that resulted in some deliverables not happening, but CPSI is still...
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I didn't completely understand all of what was available with the product. I needed better...
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Anytime I need assistance with integration, CPSI is always right there. I have a couple of outside...
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CPSI could improve their score by finishing all of the upgrades that they are currently working on...
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CPSI reaches out to me all the time. If I need to talk to an executive, I can reach them day or night....
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I don't like a lot of the things that changed when CPSI came along. I used to have a dedicated email...
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When I escalate issues to CPSI, I often get told that the system is working as designed. In my mind,...
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CPSI may have a couple of large customers left, but for the most part, CPSI caters to small...
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There are issues with the software, and there always have been. CPSI is trying to make the system...
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CPSI is building their new software a piece at a time instead of releasing it all at once, so we...
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CPSI has an acute care system. When CPSI took over, the long-term care side took a back seat to...
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CPSI is constantly delivering new technology for American HealthTech. The technology is excellent on...
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We are disappointed with the way CPSI has handled their customer service and some of their module...
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I have been disappointed with the integration between faxing and labs and the inability to connect...
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Some of the customer service representatives at CPSI aren't quick to respond to issues. Our IT...
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Someone who is looking at American HealthTech should know that it does not have the MDS regulatory...
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Because of the turnover within our organization, we have to do constant retraining, and that is hard...
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I don't expect our satisfaction with American HealthTech to drop at all. I think it is only going to...
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CPSI could improve the training by making it easier for staff members to understand. The vendor...
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The ease of use depends on the user. Someone who is not familiar with the system may be frustrated...
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The product doesn’t integrate with other products in the market in our state.
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When we call or send in a ticket, the support people are cold and matter of fact. They think the...
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One contact person does a good job of communicating or trying to solve a problem, though I don’t...
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We use American HealthTech in our skilled nursing and assisted-living facilities. We do use some...
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CPSI could improve their ability to mine the data. We have a lot of data available, but it just...
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We elected to go with American HealthTech when CMS mandated MDS. Before that, all our accounting had...
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When comparing American HealthTech to other packages that we use for various things, I would rank...
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I actually know several high-ranking people within CPSI, and I don't deal with any other companies...
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Because of how diverse all the entities that play into a medical record and a patient's overall...
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CPSI does a very good job of vetting upgrades before releasing them to the general public.
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When the vendor went from being American HealthTech to being CPSI, some of the quality dropped off....
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My biggest issue with CPSI right now is the cloud situation. CPSI is moving away from having our...
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We have to send in emails when we want to contact CPSI for support, and then they call us. CPSI...
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For the most part, we have executive support. Every now and then, we get told that things will get...
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If someone were considering American HealthTech, I would tell them that people in medicine have a...
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I have had people say that another system is easier, but that isn't the case for my group because...
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We would be lost without American HealthTech. It is an awesome piece of equipment, and CPSI is...
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CPSI eventually keeps their promises. They have very lofty goals and wonderful dreams of what they...
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We have a maintenance contract, and certain things are included. Every time I call with a problem or...
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Our EHR is clunky and redundant. I wish that we had all of our patients' information in one place. I...
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I can find what I am looking for in American HealthTech. I don't have to do a lot in the EHR, but I...
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The service that we get from CPSI isn't as good as the service that we get from other vendors. I...
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