Evident Thrive Patient Management
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Other Observations & Comments

When we switched over our insurance billing from another vendor, CPSI did a great job.

Nov 2022
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Director

Service and Support

The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...

Nov 2022
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CEO/President

Functionality and Upgrades

Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...

Nov 2022
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CEO/President

Future Outlook

We were very happy with the Centriq product; it did the job for us. There is a learning curve for...

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...

Nov 2022
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Director

Other Observations & Comments

I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...

Oct 2022
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CIO

Functionality and Upgrades

CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...

Oct 2022
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Manager

Service and Support

I have submitted support tickets for the product that have been open for many days. If I don't do...

Sep 2022
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Manager

Future Outlook

The sad reality is that when the vendor knows that we are not going to be renewing the contract,...

Sep 2022
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Manager

Relationship

CPSI doesn’t keep all of their promises, unfortunately. After all of the years that we have been...

Sep 2022
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Manager

Implementation and Training

CPSI offers self-led training materials. The vendor bypasses initial and ongoing training by giving...

Sep 2022
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Manager

Functionality and Upgrades

The product uses COBOL for its computer programming. The system is clunky. From the technical IT...

Sep 2022
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Director

ROI / Cost (care and feeding)

We pay a setup fee and then a monthly service fee for each module that we buy. And if we are using...

Jul 2022
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Director

Technology

The Evident Thrive Patient Management app is user friendly. It is a canned program and is easy to...

Jul 2022
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Director

Functionality and Upgrades

When CPSI does an update, the update usually breaks something that was fixed in a previous update....

Jul 2022
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Director

Interfacing and Integration

Evident Thrive Patient Management doesn't play well with other software systems that are not from...

Jul 2022
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Director

Service and Support

CPSI has improved their customer service team over the past few years. The team gets back to us in a...

Jun 2022
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Director

Relationship

CPSI's timetable for when they come through is a little behind. Getting something implemented takes...

Jun 2022
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Director

Functionality and Upgrades

The software is very outdated. The only patient management changes are from regulatory changes. A...

Jun 2022
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Director

Functionality and Upgrades

There are often problems with the upgrades. The vendor knows about the problems, but the vendor lets...

Jun 2022
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Director

Functionality and Upgrades

There are often little glitches for the end users where the product takes a long time to process...

Jun 2022
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Director

Functionality and Upgrades

CPSI lets us know when there is going to be an upgrade, and they send out something that tells us...

Jun 2022
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Director

Interfacing and Integration

The CPSI product is outdated, and it needs better integration. We would like the product to...

Jun 2022
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Director

Relationship

CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...

May 2022
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Director

Functionality and Upgrades

The solution isn't easy for end users. It is definitely something that users will have to adapt to...

May 2022
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Director

Interfacing and Integration

The solution is a closed system. If we want it to bring data into the system, we have to have...

Apr 2022
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Director

Functionality and Upgrades

Some of my favorite things about the system have been the ability to get into the system on the...

Apr 2022
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Director

Functionality and Upgrades

Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....

Apr 2022
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Director

Implementation and Training

We received good training from Evident for our patient management system. They explained how things...

Apr 2022
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Director

Relationship

My representative on the materials side is really good. They are good at contacting me, walking me...

Apr 2022
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Manager

Functionality and Upgrades

The A/R side of the system is horribly time consuming. I wish we were still working in our old...

Mar 2022
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Manager

Functionality and Upgrades

In our previous system, we could reference a list when we were coding or entering charges. We could...

Mar 2022
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Manager

Service and Support

For the first couple of weeks, CPSI was there to support us. They would help us through any...

Mar 2022
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Manager

ROI / Cost (care and feeding)

I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...

Mar 2022
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Manager

Functionality and Upgrades

Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that the billing process produces claims in a simple way. The downside is that sometimes a...

Mar 2022
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CEO/President

Functionality and Upgrades

I would like to see CPSI work harder on modernizing their platform. The vendor has been working on...

Feb 2022
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CEO/President

Relationship

CPSI’s executive engagement has gotten worse over the last few years. CPSI’s executives used to be a...

Feb 2022
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Director

Functionality and Upgrades

Our facility has kind of outgrown CPSI's system, so we have a lot of challenges with it. The system...

Feb 2022
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Director

ROI / Cost (care and feeding)

The CPSI system is really affordable.

Feb 2022
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Manager

Functionality and Upgrades

I manage the CPSI software, and it causes grief for a lot of other people and me. When we first...

Feb 2022
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Manager

Functionality and Upgrades

I have heard a lot of grumbling through my patient financial people that they are having problems...

Feb 2022
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CFO

ROI / Cost (care and feeding)

CPSI is trying to run ad hoc reports to readily get out some of the metrics information we use, but...

Jan 2022
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CFO

ROI / Cost (care and feeding)

CPSI is familiar with small hospitals and understands these hospitals' limited resources and staffs....

Jan 2022
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CFO

Service and Support

CPSI's weaknesses include new technology and support. Their weakness with support could be because...

Jan 2022
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CFO

Relationship

CPSI expects us to go to their website and read needed information about accounts payable or...

Jan 2022
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CFO

Other Observations & Comments

There are some other software programs, like MEDITECH's, that would be more functional for us, but...

Jan 2022
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CFO

ROI / Cost (care and feeding)

We are overcharged by CPSI and get some surprise bills sometimes.

Jan 2022
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CFO

Implementation and Training

For training, CPSI wants us either to send people to them or to have people go online and teach...

Jan 2022
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CFO

Interfacing and Integration

The main challenge we have with integration is taking things from another product and putting those...

Jan 2022
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CFO

Relationship

When we are trying to get something resolved, the vendor points fingers too much and then doesn't do...

Jan 2022
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CFO

Service and Support

CPSI doesn't listen. The first person we call for support has a canned answer and doesn't really...

Jan 2022
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CFO

Technology

I would really like CPSI to become innovative with their product and not be so far behind the other...

Jan 2022
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CFO

Service and Support

With CPSI, we cannot get somebody above the front-end support staff to respond. I would have kicked...

Jan 2022
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CFO

Service and Support

CPSI’s frontline telephone support has gotten better in the last five years.

Jan 2022
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CFO

Relationship

The most important thing with CPSI is that they are much more friendly when we speak to them now. I...

Jan 2022
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CFO

ROI / Cost (care and feeding)

If CPSI can charge us for something, they are probably going to do it.

Jan 2022
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CFO

Implementation and Training

CPSI has training material on their website. If we can find the right website and hunt and peck long...

Jan 2022
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CFO

Technology

I want to be fair. CPSI's product is old technology. It can't do a lot of things that modern systems...

Jan 2022
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CFO

Functionality and Upgrades

From a patient accounting perspective, I want to be able to extract data better or in a more...

Jan 2022
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CFO

Technology

CPSI needs to move the product at least to the 2000s and get it out of the 1970s.

Jan 2022
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CFO

Technology

CPSI's product is a batch model, so we have to build a file and then run a report, and those things...

Jan 2022
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CIO

Implementation and Training

I don’t know that CPSI actually puts in a lot of time or effort or offers much training at all. The...

Dec 2021
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CIO

Service and Support

CPSI recognized that internally, they were storing passwords in a way that wasn’t ideal, and they...

Dec 2021
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CIO

Service and Support

The phone support is pretty tough because the support people will always direct us to open a ticket...

Dec 2021
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CIO

ROI / Cost (care and feeding)

I almost never hear about one little charge with CPSI. Things are practically seamless in that...

Dec 2021
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CIO

Relationship

A promise is a very committed agreement that we have made verbally, regardless of whether it is in...

Dec 2021
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CIO

Other Observations & Comments

CPSI won’t be first on the list of my recommendations. If this solution is all an organization can...

Dec 2021
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