Evident Thrive Patient Management Comments

 
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Decision Insights Report 2018: National Trends & Best Practices
Decision Insights Report 2018:
National Trends & Best Practices
April 2018
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Current Time Inside Cache Tag Helper: 11/27/2020 9:45:54 PM and Model.EvProductId = 187

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User Commentary

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Manager

Functionality and Upgrades

I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...

Nov 2020
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Manager

Functionality and Upgrades

I think that CPSI is more comfortable working with different types of hospitals than we are....

Nov 2020
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Manager

Functionality and Upgrades

Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...

Nov 2020
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Manager

ROI / Cost (care and feeding)

We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...

Nov 2020
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Manager

Other Observations & Comments

The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...

Nov 2020
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Manager

Interfacing and Integration

CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...

Nov 2020
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Manager

Functionality and Upgrades

CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...

Nov 2020
 Helpful

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Manager

Service and Support

If we want to print things like list bands and labels, we have to set our printer up in a specific...

Nov 2020
 Helpful

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Director

Service and Support

CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...

Nov 2020
 Helpful

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Director

Lessons Learned

CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...

Nov 2020
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Director

Service and Support

CPSI has a really good website. We can submit questions and problems online. We have had issues with...

Nov 2020
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VP/Other Executive

Technology

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
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VP/Other Executive

Relationship

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
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VP/Other Executive

Future Outlook

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

CPSI's patient accounting system has worked pretty well for us over the years, but the vendor really...

Apr 2020
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CIO

ROI / Cost (care and feeding)

We have had great success with the CPSI product. We are one of the most financially secure hospitals...

Apr 2020
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CIO

Future Outlook

We may evaluate things down the road, but there are no plans to actively change products at this...

Apr 2020
 Helpful

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COO

Functionality and Upgrades

The vendor's ad hoc reporting is terrible; their executive reporting and data mining are not good at...

Apr 2020
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COO

Functionality and Upgrades

The patient accounting process is fairly difficult for the registration clerks. It is fairly in...

Apr 2020
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COO

Functionality and Upgrades

I would like to see some improvements in the faxing system and in the reporting.

Apr 2020
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COO

Sales and Contracting

What bothers me is when CPSI sells a new system, they will pad the install with modules that nobody...

Apr 2020
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COO

Functionality and Upgrades

The solution has been received pretty well. I think the physicians like it. And the vendor is making...

Apr 2020
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COO

Service and Support

The vendor's support team is very responsive. We have a CSM who answers every time I call and who...

Apr 2020
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COO

Implementation and Training

I felt like the vendor's implementation team wasn’t very knowledgeable. Those people didn’t do a...

Apr 2020
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CIO

Relationship

I haven't seen the vendor be proactive ever in my life. The vendor executives are not involved. I...

Mar 2020
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Director

Service and Support

CPSI has been really responsive. Sometimes we don't get the answers we want, but the vendor always...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The vendor has had this ambulatory system for years, and they have spent a lot of time rebuilding...

Mar 2020
 Helpful

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Manager

Relationship

CPSI does not keep their promises, but they have gotten better. It would be better if our software...

Mar 2020
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Manager

ROI / Cost (care and feeding)

CPSI has done pretty well with our fees; we have had some upgrades that we have had to pay for but...

Mar 2020
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Manager

Other Observations & Comments

CPSI has a plan of their own to go to a completely different platform, so we are waiting to see what...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I don't know whether the system's ease of use comes from our own workarounds because we have learned...

Mar 2020
 Helpful

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Director

Relationship

We have an account manager who visits us regularly. If we have any issues, we call in the fix, and...

Feb 2020
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Director

Functionality and Upgrades

The vendor is doing well. They help us with some things because we don’t have the staff. On the...

Feb 2020
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Director

Service and Support

The vendor is moving toward improving the financial side, and I am not sure that I want that. I am...

Feb 2020
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Director

ROI / Cost (care and feeding)

CPSI doesn’t avoid charging us for every little thing. We pay CPSI a lot of money.

Feb 2020
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Director

Other Observations & Comments

Our initial training years ago was a little rocky, but we were going on the new system. The vendor...

Feb 2020
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Director

Other Observations & Comments

If the vendor updates everything so drastically that I don’t like it, I can’t give them a higher...

Feb 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I wouldn't say that the vendor avoids charging us for every little thing because there are some...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

I have used the product for decades. I have used other systems, but those systems weren't nearly as...

Feb 2020
 Helpful

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Director

Service and Support

The vendor has great representatives. I couldn't have asked for a better representative than the one...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The system is user friendly. I am really used to it, and everything is easy. I can't think of...

Feb 2020
 Helpful

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COO

Other Observations & Comments

CPSI is really focusing on clinicals right now. I don’t really do a lot with the revenue side, but I...

Jan 2020
 Helpful

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COO

Service and Support

I am not a big fan of CPSI; they don’t do a lot. I am used to reaching out to a vendor when I need...

Jan 2020
 Helpful

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COO

Functionality and Upgrades

There are a lot of processes that we would like to see the system do that it doesn’t. It doesn’t...

Jan 2020
 Helpful

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Manager

Service and Support

Things are getting better. We are working with a CPSI program to pull remittances. The support...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell people looking to purchase the product that it is fairly good and user friendly. When...

Jan 2020
 Helpful

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Director

Service and Support

When we need help with something and call the help desk, the customer service varies a lot,...

Jan 2020
 Helpful

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Director

Other Observations & Comments

If somebody asked me about the product, I would tell that person that the system is cheaper than...

Jan 2020
 Helpful

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Director

Interfacing and Integration

Integration is a little difficult. Our IT people say that the solution is harder to interface with...

Jan 2020
 Helpful

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Director

Service and Support

The vendor's executive involvement could be better. The customer service has different departments....

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We aren't having any problems whatsoever with the product. All of our financials for different...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The updates are all in one. We don't have separate clinical updates and financial updates. We can...

Jan 2020
 Helpful

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Director

Other Observations & Comments

CPSI does a great job of keeping up with rules and regulations. They program the product in advance...

Jan 2020
 Helpful

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Director

Service and Support

We have been very satisfied with what CPSI has done for us. Their support is very good. CPSI's...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There are pros and cons with CPSI's system, as there are with all systems. There are more clicks...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

CPSI's system is probably a step down from what we had before. Our last solution had some features...

Jan 2020
 Helpful

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Director

Technology

The technology could have some upgrades that would make things easier, and that is probably more on...

Jan 2020
 Helpful

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CIO

Functionality and Upgrades

We just had a server replacement, and shortly afterward, I had to do HIPAA audits. I found out that...

Jan 2020
 Helpful

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CIO

Service and Support

The ad hoc reporting for the financial side still needs work. My boss just asked me whether someone...

Jan 2020
 Helpful

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CIO

Functionality and Upgrades

CPSI has the security piece fragmented into three different areas. It is really difficult to manage...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The only thing we don’t like with the CPSI system is the fact that when we get a call from a patient...

Jan 2020
 Helpful

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