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Evident Thrive Patient Management
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Coray Tate
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Featured  Reports

Evident Complete Look 2023
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July 2023
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Small-Hospital Patient Accounting 2023: Meeting the Needs of Smaller Hospitals
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Patient Perspectives on Patient Engagement Technology 2022: Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
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User Commentary

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Director

Relationship, Operations

With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...

Jun 2023
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Director

Product

The product doesn't fit our niche, and it has a lot of room for improvement, especially when it...

May 2023
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Director

Relationship

CPSI has a vision, but their delivery is awful. If they were to tell us today that something was...

May 2023
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(0)
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Director

Operations

The person I work with from CPSI does a good job with training.

Apr 2023
||
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Director

Product

Evident Thrive Patient Management can be fairly intuitive in how it functions. In order to create a...

Apr 2023
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Director

Product

If someone is looking for a standalone system that covers materials and finance, as well as patient...

Apr 2023
||
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Director

Product

We would like the ability to read manufacturer barcodes. But I don't know of any system that does...

Apr 2023
||
(0)
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Director

Operations, Product

Evident Thrive Patient Management is a great system for us. It is very user friendly. It is very...

Apr 2023
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Director

Relationship

CPSI strives to keep all their promises, but sometimes they don't quite hit the mark. Sometimes...

Mar 2023
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Director

Operations

CPSI’s implementations used to be very good, but remote implementations are not quite the same...

Mar 2023
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Director

Product

CPSI could make their tools better. A lot of times, the initial view of something new tends to look...

Mar 2023
||
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Director

Product, Value

Evident Thrive Patient Management is good. I recommend it. I tell people looking into the solution...

Mar 2023
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Director

Product

CPSI’s upgrade process has become a lot more transparent and streamlined than it used to be.

Mar 2023
||
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Director

Relationship

We haven't had any major issues with CPSI’s web support or phone support. The vendor is responsive....

Mar 2023
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(0)
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Director

Relationship, Operations

CPSI has spent a lot of time improving their service and support over the last year. I get responses...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The solution is easy to use depending on the person. There are things that I don't know how to do...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...

Jan 2023
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(0)
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Manager

Relationship, Product

CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...

Dec 2022
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Manager

Product

There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...

Dec 2022
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(0)
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Manager

Product

CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...

Dec 2022
||
(0)
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Manager

Product, Value

Our financial and coding people are comfortable working in the CPSI environment. They are used to...

Dec 2022
||
(0)
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Director

Operations, Product

The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...

Dec 2022
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(0)
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Director

Relationship

If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...

Dec 2022
||
(0)
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Manager

Loyalty, Operations

Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...

Dec 2022
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Manager

Product

At one point, the vendor did something that caused a lot of issues with our charts and the...

Dec 2022
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Manager

Relationship

When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...

Dec 2022
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(0)
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Director

Relationship

The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...

Nov 2022
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(0)
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CEO/President

Product

Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...

Nov 2022
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(0)
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CEO/President

Loyalty, Product

We were very happy with the Centriq product; it did the job for us. There is a learning curve for...

Nov 2022
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(0)
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CEO/President

Value

The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...

Nov 2022
||
(0)
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Director

Product, Value

I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...

Oct 2022
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(0)
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CIO

Loyalty, Product

CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...

Oct 2022
||
(0)
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Related Reports
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (≥250 beds) about their patient accounting solutions.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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