
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...
Login or Create an Account to see details.
The solution isn't easy for end users. It is definitely something that users will have to adapt to...
Login or Create an Account to see details.
The solution is a closed system. If we want it to bring data into the system, we have to have...
Login or Create an Account to see details.
Some of my favorite things about the system have been the ability to get into the system on the...
Login or Create an Account to see details.
Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....
Login or Create an Account to see details.
We received good training from Evident for our patient management system. They explained how things...
Login or Create an Account to see details.
My representative on the materials side is really good. They are good at contacting me, walking me...
Login or Create an Account to see details.
The A/R side of the system is horribly time consuming. I wish we were still working in our old...
Login or Create an Account to see details.
In our previous system, we could reference a list when we were coding or entering charges. We could...
Login or Create an Account to see details.
For the first couple of weeks, CPSI was there to support us. They would help us through any...
Login or Create an Account to see details.
I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...
Login or Create an Account to see details.
Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...
Login or Create an Account to see details.
I like that the billing process produces claims in a simple way. The downside is that sometimes a...
Login or Create an Account to see details.
I would like to see CPSI work harder on modernizing their platform. The vendor has been working on...
Login or Create an Account to see details.
CPSI’s executive engagement has gotten worse over the last few years. CPSI’s executives used to be a...
Login or Create an Account to see details.
Our facility has kind of outgrown CPSI's system, so we have a lot of challenges with it. The system...
Login or Create an Account to see details.
The CPSI system is really affordable.
Login or Create an Account to see details.
I manage the CPSI software, and it causes grief for a lot of other people and me. When we first...
Login or Create an Account to see details.
I have heard a lot of grumbling through my patient financial people that they are having problems...
Login or Create an Account to see details.
CPSI is trying to run ad hoc reports to readily get out some of the metrics information we use, but...
Login or Create an Account to see details.
CPSI is familiar with small hospitals and understands these hospitals' limited resources and staffs....
Login or Create an Account to see details.
CPSI's weaknesses include new technology and support. Their weakness with support could be because...
Login or Create an Account to see details.
CPSI expects us to go to their website and read needed information about accounts payable or...
Login or Create an Account to see details.
There are some other software programs, like MEDITECH's, that would be more functional for us, but...
Login or Create an Account to see details.
We are overcharged by CPSI and get some surprise bills sometimes.
Login or Create an Account to see details.
For training, CPSI wants us either to send people to them or to have people go online and teach...
Login or Create an Account to see details.
The main challenge we have with integration is taking things from another product and putting those...
Login or Create an Account to see details.
When we are trying to get something resolved, the vendor points fingers too much and then doesn't do...
Login or Create an Account to see details.
CPSI doesn't listen. The first person we call for support has a canned answer and doesn't really...
Login or Create an Account to see details.
I would really like CPSI to become innovative with their product and not be so far behind the other...
Login or Create an Account to see details.
With CPSI, we cannot get somebody above the front-end support staff to respond. I would have kicked...
Login or Create an Account to see details.
CPSI’s frontline telephone support has gotten better in the last five years.
Login or Create an Account to see details.
The most important thing with CPSI is that they are much more friendly when we speak to them now. I...
Login or Create an Account to see details.
If CPSI can charge us for something, they are probably going to do it.
Login or Create an Account to see details.
CPSI has training material on their website. If we can find the right website and hunt and peck long...
Login or Create an Account to see details.
I want to be fair. CPSI's product is old technology. It can't do a lot of things that modern systems...
Login or Create an Account to see details.
From a patient accounting perspective, I want to be able to extract data better or in a more...
Login or Create an Account to see details.
CPSI needs to move the product at least to the 2000s and get it out of the 1970s.
Login or Create an Account to see details.
CPSI's product is a batch model, so we have to build a file and then run a report, and those things...
Login or Create an Account to see details.
I don’t know that CPSI actually puts in a lot of time or effort or offers much training at all. The...
Login or Create an Account to see details.
CPSI recognized that internally, they were storing passwords in a way that wasn’t ideal, and they...
Login or Create an Account to see details.
The phone support is pretty tough because the support people will always direct us to open a ticket...
Login or Create an Account to see details.
I almost never hear about one little charge with CPSI. Things are practically seamless in that...
Login or Create an Account to see details.
A promise is a very committed agreement that we have made verbally, regardless of whether it is in...
Login or Create an Account to see details.
CPSI won’t be first on the list of my recommendations. If this solution is all an organization can...
Login or Create an Account to see details.
I don't like the program at all. It is the worst system that I have ever worked on. I have to go...
Login or Create an Account to see details.
CPSI has been buying other vendors' products, trying to get those products to work in their suite of...
Login or Create an Account to see details.
The system's denial aspect is spotty at best. Denials have to come back to the human side instead of...
Login or Create an Account to see details.
When a claim drops, it flows over to the solution and is scrubbed there. If it doesn't scrub up...
Login or Create an Account to see details.
CPSI's support people are very responsive. They get back to us quickly and deal with things.
Login or Create an Account to see details.
I really like a few things in the system, like its reporting.
Login or Create an Account to see details.
The vendor's support isn't bad.
Login or Create an Account to see details.
When we purchased the program, we were told that there would be a lot of updates and training...
Login or Create an Account to see details.
Others who are looking into purchasing this system really need to look into its user friendliness....
Login or Create an Account to see details.
The solution isn't very good or robust for our HR department, but it is okay. It isn't a true ERP...
Login or Create an Account to see details.
Our ability to customize statements in the solution is a little lackluster. We get a lot of...
Login or Create an Account to see details.
We aren't planning to change from CPSI anytime soon. A couple of years ago, I probably wouldn't have...
Login or Create an Account to see details.
Sometimes the issues are due to our staff's unwillingness to participate, and sometimes the issues...
Login or Create an Account to see details.
CPSI made some changes last year, and the system is pretty well integrated where we need it to be.
Login or Create an Account to see details.
CPSI is very accessible and approachable.
Login or Create an Account to see details.
CPSI's software is not cheap. Some data extraction is challenging. We are capturing so much data...
Login or Create an Account to see details.
When we were first learning how to use the product, it felt a little clunky. The product didn't feel...
Login or Create an Account to see details.
We wish Evident Thrive Patient Management was a less manual, less DOS-based system because we know...
Login or Create an Account to see details.
The process for running reports is fairly manual. It usually takes a lot of manipulation in Excel to...
Login or Create an Account to see details.
In some cases, supporting the system is very difficult because we don’t have someone who is actually...
Login or Create an Account to see details.
It seems a lot of times the vendor will throw things out and throw some documents at us to learn on...
Login or Create an Account to see details.
I would like to see a total rewrite of the system. The vendor still basically has the same...
Login or Create an Account to see details.
The only thing that was truly an improvement with CPSI was the materials management piece....
Login or Create an Account to see details.
CPSI has little pricing buckets, so when we pick up a new piece, they charge us for that. When CPSI...
Login or Create an Account to see details.
The system worked okay once we finally got it set up correctly. The ease of use is not bad, even...
Login or Create an Account to see details.
Preferences