Home chevron icon RevenueCycle Financial / HIM chevron icon Patient Accounting chevron icon Patient Accounting & Patient Management

Evident Thrive Patient Management
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Small-Hospital Patient Accounting 2023: Meeting the Needs of Smaller Hospitals
Small-Hospital Patient Accounting 2023:
Meeting the Needs of Smaller Hospitals
March 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Service and Support

CPSI has spent a lot of time improving their service and support over the last year. I get responses...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The solution is easy to use depending on the person. There are things that I don't know how to do...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our financial and coding people are comfortable working in the CPSI environment. They are used to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

At one point, the vendor did something that caused a lot of issues with our charts and the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

When we switched over our insurance billing from another vendor, CPSI did a great job.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

We were very happy with the Centriq product; it did the job for us. There is a learning curve for...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have submitted support tickets for the product that have been open for many days. If I don't do...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The sad reality is that when the vendor knows that we are not going to be renewing the contract,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CPSI doesn’t keep all of their promises, unfortunately. After all of the years that we have been...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

CPSI offers self-led training materials. The vendor bypasses initial and ongoing training by giving...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product uses COBOL for its computer programming. The system is clunky. From the technical IT...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We pay a setup fee and then a monthly service fee for each module that we buy. And if we are using...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The Evident Thrive Patient Management app is user friendly. It is a canned program and is easy to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When CPSI does an update, the update usually breaks something that was fixed in a previous update....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Evident Thrive Patient Management doesn't play well with other software systems that are not from...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

CPSI has improved their customer service team over the past few years. The team gets back to us in a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CPSI's timetable for when they come through is a little behind. Getting something implemented takes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The software is very outdated. The only patient management changes are from regulatory changes. A...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are often problems with the upgrades. The vendor knows about the problems, but the vendor lets...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are often little glitches for the end users where the product takes a long time to process...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CPSI lets us know when there is going to be an upgrade, and they send out something that tells us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The CPSI product is outdated, and it needs better integration. We would like the product to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution isn't easy for end users. It is definitely something that users will have to adapt to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The solution is a closed system. If we want it to bring data into the system, we have to have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of my favorite things about the system have been the ability to get into the system on the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We received good training from Evident for our patient management system. They explained how things...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My representative on the materials side is really good. They are good at contacting me, walking me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The A/R side of the system is horribly time consuming. I wish we were still working in our old...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In our previous system, we could reference a list when we were coding or entering charges. We could...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

For the first couple of weeks, CPSI was there to support us. They would help us through any...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​