Evident Thrive Patient Management Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 9:40:23 PM and Model.EvProductId = 187

Commentary Summary

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User Commentary

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VP/Other Executive

Technology

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
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VP/Other Executive

Relationship

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
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VP/Other Executive

Future Outlook

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
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CIO

Functionality and Upgrades

CPSI's patient accounting system has worked pretty well for us over the years, but the vendor really...

Apr 2020
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CIO

ROI / Cost (care and feeding)

We have had great success with the CPSI product. We are one of the most financially secure hospitals...

Apr 2020
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CIO

Future Outlook

We may evaluate things down the road, but there are no plans to actively change products at this...

Apr 2020
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COO

Functionality and Upgrades

The vendor's ad hoc reporting is terrible; their executive reporting and data mining are not good at...

Apr 2020
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COO

Functionality and Upgrades

The patient accounting process is fairly difficult for the registration clerks. It is fairly in...

Apr 2020
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COO

Functionality and Upgrades

I would like to see some improvements in the faxing system and in the reporting.

Apr 2020
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COO

Sales and Contracting

What bothers me is when CPSI sells a new system, they will pad the install with modules that nobody...

Apr 2020
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COO

Functionality and Upgrades

The solution has been received pretty well. I think the physicians like it. And the vendor is making...

Apr 2020
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COO

Service and Support

The vendor's support team is very responsive. We have a CSM who answers every time I call and who...

Apr 2020
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COO

Implementation and Training

I felt like the vendor's implementation team wasn’t very knowledgeable. Those people didn’t do a...

Apr 2020
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CIO

Relationship

I haven't seen the vendor be proactive ever in my life. The vendor executives are not involved. I...

Mar 2020
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Director

Service and Support

CPSI has been really responsive. Sometimes we don't get the answers we want, but the vendor always...

Mar 2020
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Director

Functionality and Upgrades

The vendor has had this ambulatory system for years, and they have spent a lot of time rebuilding...

Mar 2020
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Manager

Relationship

CPSI does not keep their promises, but they have gotten better. It would be better if our software...

Mar 2020
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Manager

ROI / Cost (care and feeding)

CPSI has done pretty well with our fees; we have had some upgrades that we have had to pay for but...

Mar 2020
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Manager

Other Observations & Comments

CPSI has a plan of their own to go to a completely different platform, so we are waiting to see what...

Mar 2020
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Manager

Functionality and Upgrades

I don't know whether the system's ease of use comes from our own workarounds because we have learned...

Mar 2020
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Director

Relationship

We have an account manager who visits us regularly. If we have any issues, we call in the fix, and...

Feb 2020
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Director

Functionality and Upgrades

The vendor is doing well. They help us with some things because we don’t have the staff. On the...

Feb 2020
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Director

Service and Support

The vendor is moving toward improving the financial side, and I am not sure that I want that. I am...

Feb 2020
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Director

ROI / Cost (care and feeding)

CPSI doesn’t avoid charging us for every little thing. We pay CPSI a lot of money.

Feb 2020
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Director

Other Observations & Comments

Our initial training years ago was a little rocky, but we were going on the new system. The vendor...

Feb 2020
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Director

Other Observations & Comments

If the vendor updates everything so drastically that I don’t like it, I can’t give them a higher...

Feb 2020
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Director

ROI / Cost (care and feeding)

I wouldn't say that the vendor avoids charging us for every little thing because there are some...

Feb 2020
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Director

Functionality and Upgrades

I have used the product for decades. I have used other systems, but those systems weren't nearly as...

Feb 2020
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Director

Service and Support

The vendor has great representatives. I couldn't have asked for a better representative than the one...

Feb 2020
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Director

Functionality and Upgrades

The system is user friendly. I am really used to it, and everything is easy. I can't think of...

Feb 2020
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COO

Other Observations & Comments

CPSI is really focusing on clinicals right now. I don’t really do a lot with the revenue side, but I...

Jan 2020
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COO

Service and Support

I am not a big fan of CPSI; they don’t do a lot. I am used to reaching out to a vendor when I need...

Jan 2020
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COO

Functionality and Upgrades

There are a lot of processes that we would like to see the system do that it doesn’t. It doesn’t...

Jan 2020
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Manager

Service and Support

Things are getting better. We are working with a CPSI program to pull remittances. The support...

Jan 2020
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Manager

Functionality and Upgrades

I would tell people looking to purchase the product that it is fairly good and user friendly. When...

Jan 2020
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Director

Service and Support

When we need help with something and call the help desk, the customer service varies a lot,...

Jan 2020
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Director

Other Observations & Comments

If somebody asked me about the product, I would tell that person that the system is cheaper than...

Jan 2020
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Director

Interfacing and Integration

Integration is a little difficult. Our IT people say that the solution is harder to interface with...

Jan 2020
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Director

Service and Support

The vendor's executive involvement could be better. The customer service has different departments....

Jan 2020
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Director

Functionality and Upgrades

We aren't having any problems whatsoever with the product. All of our financials for different...

Jan 2020
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Director

Functionality and Upgrades

The updates are all in one. We don't have separate clinical updates and financial updates. We can...

Jan 2020
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Director

Other Observations & Comments

CPSI does a great job of keeping up with rules and regulations. They program the product in advance...

Jan 2020
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Director

Service and Support

We have been very satisfied with what CPSI has done for us. Their support is very good. CPSI's...

Jan 2020
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Director

Functionality and Upgrades

There are pros and cons with CPSI's system, as there are with all systems. There are more clicks...

Jan 2020
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Director

Functionality and Upgrades

CPSI's system is probably a step down from what we had before. Our last solution had some features...

Jan 2020
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Director

Technology

The technology could have some upgrades that would make things easier, and that is probably more on...

Jan 2020
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CIO

Functionality and Upgrades

We just had a server replacement, and shortly afterward, I had to do HIPAA audits. I found out that...

Jan 2020
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CIO

Service and Support

The ad hoc reporting for the financial side still needs work. My boss just asked me whether someone...

Jan 2020
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CIO

Functionality and Upgrades

CPSI has the security piece fragmented into three different areas. It is really difficult to manage...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The only thing we don’t like with the CPSI system is the fact that when we get a call from a patient...

Jan 2020
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CIO

ROI / Cost (care and feeding)

We do not feel nickel-and-dimed by the vendor; we actually feel just the opposite. CPSI helped us...

Nov 2019
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CIO

Implementation and Training

CPSI has put a lot of resources into their online offerings. When our new staff members come in, we...

Nov 2019
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CIO

Functionality and Upgrades

The CPSI system does not meet all of our needs, but CPSI offers a serviceable software package. That...

Nov 2019
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CIO

Functionality and Upgrades

CPSI doesn’t keep all of their promises, but they keep most of them. When we decided to purchase the...

Nov 2019
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CIO

Functionality and Upgrades

CPSI’s report infrastructure in their financial system is very weak. We have created our own...

Nov 2019
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Manager

Functionality and Upgrades

The support people are pretty responsive. For what we are using the product for, it is very...

Nov 2019
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Manager

Other Observations & Comments

We are able to do a lot of things with the product, and that makes the system easy to use, but that...

Nov 2019
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Manager

Functionality and Upgrades

We aren't using the CPSI product for our financial and registration systems; we are integrating it...

Nov 2019
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Manager

Functionality and Upgrades

CPSI's release notes sometimes don't encompass all of the changes within the updates. We scroll...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

CPSI's tool pretty much covers our needs. Our management team is happy with the bang we get for our...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are other systems out there that could really enhance what we do here, but we have a small...

Nov 2019
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Analyst/Coordinator

Service and Support

I don't really deal with CPSI too often unless the system has a glitch and gets locked. Whenever I...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Whenever CPSI does an upgrade, it is all seamless. We are not even aware of upgrades happening. I...

Nov 2019
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Analyst/Coordinator

Implementation and Training

We had CPSI come in and train us when they initially set up the tool, and they have come back to...

Nov 2019
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Analyst/Coordinator

Interfacing and Integration

CSPI's tool does the job it is supposed to do. It integrates with other products. We have talked to...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We did a lot of our billing through CPSI at one time; to say the least, I was not impressed. We...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

CPSI's tool is easy to use. I have worked on so many other systems, and CPSI's is very easy to work...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The issue isn't that the tool is lacking any functionality. There are a bunch of new add-ons that...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We were just presented with several different modules that we could get as add-on tools through...

Nov 2019
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Analyst/Coordinator

Service and Support

CPSI's support team doesn't reach out quite as often as other vendors' do.

Nov 2019
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COO

Other Observations & Comments

CPSI requires that we stay on the most current version of the tool, and they do an annual evaluation...

Nov 2019
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COO

Other Observations & Comments

CPSI is creating a business with an AI module, and they were actually talking about it as being...

Nov 2019
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Director

Functionality and Upgrades

Evident Thrive Patient Management is pretty good. In terms of my materials, CPSI doesn't usually do...

Nov 2019
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Director

Relationship

CPSI has been really good for us. If we have a question or an issue, they are pretty good about...

Nov 2019
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Director

Other Observations & Comments

CPSI is doing an update, but aside from one minor thing, there is not a lot of difference in the...

Nov 2019
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Director

Interfacing and Integration

In terms of supporting our integration goals, CPSI does pretty well. In my world, we interface with...

Nov 2019
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Director

Functionality and Upgrades

I think Evident Thrive Patient Management is a good, solid product. There are always some things...

Nov 2019
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Director

Other Observations & Comments

Overall, I think CPSI is a bit more reactive than proactive. As far as executive involvement goes, I...

Nov 2019
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Director

Relationship

For driving tangible outcomes, we can sit down with CPSI, and they can look at what we want to do....

Nov 2019
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Director

Functionality and Upgrades

CPSI tries to do upgrades here and there. The reports are a little more Excel friendly now, and the...

Oct 2019
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Director

Functionality and Upgrades

I have mixed feelings about the system because I have used it for so long. I know it, and I have...

Oct 2019
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Director

ROI / Cost (care and feeding)

The system is very expensive in terms of adding things or doing interfaces. The system is quite pricey....

Oct 2019
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Director

Relationship

We sometimes feel like communication is lacking with CPSI. Most of the time, they ask questions and...

Oct 2019
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Director

Functionality and Upgrades

A lot of things in the system are still in older formats. The reports are more like PDFs than Excel...

Oct 2019
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Director

ROI / Cost (care and feeding)

CPSI had a new billing system where they merged with another vendor, but the cost outweighed the...

Oct 2019