Cybersecurity Is Critical in Today's Environment
Evident Thrive Patient Management
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Director
We wish Evident Thrive Patient Management was a less manual, less DOS-based system because we know...
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Director
The process for running reports is fairly manual. It usually takes a lot of manipulation in Excel to...
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Director
In some cases, supporting the system is very difficult because we don’t have someone who is actually...
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CIO
It seems a lot of times the vendor will throw things out and throw some documents at us to learn on...
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CIO
I would like to see a total rewrite of the system. The vendor still basically has the same...
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CEO/President
The only thing that was truly an improvement with CPSI was the materials management piece....
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CEO/President
CPSI has little pricing buckets, so when we pick up a new piece, they charge us for that. When CPSI...
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CEO/President
The system worked okay once we finally got it set up correctly. The ease of use is not bad, even...
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Director
The biggest thing when we were looking at the system was that we wanted to have an all-in-one system...
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Director
The product has been good for us. It is very easy to bring someone in and have them learn and pick...
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Director
The vendor always makes sure they fully understand our questions. They do a good job of trying to...
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Director
There are more robust systems out there. The report writer in CPSI's system could be a little...
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Director
The system is very easy to use. It is very easy to bring someone on and get them up and running on...
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Director
The vendor did a good job of training. When we bought the system, the vendor was here for quite a...
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Director
For what I have had to contact the vendor for and get in touch with them about, they have always...
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Director
For the type of facility we are, I would be likely to recommend the vendor to others. I know other...
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Analyst/Coordinator
There are too many clicks required in the solution to get the answers that we need. It is crazy when...
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Analyst/Coordinator
With the vendor, sometimes we have to play phone tag. But they resolve issues for us.
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Manager
For a long time, I have not had any issues where I have had to contact CPSI. When I do talk to them,...
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Manager
I love Evident Thrive Patient Management. It is very simple to register people, and the training is...
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Analyst/Coordinator
I don’t have any problems with the product. Things are going well for me. It seems like if I do have...
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Analyst/Coordinator
I assume that I would buy this system again. I have never looked at anything else, but I would...
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Analyst/Coordinator
We have had meetings with CPSI representatives when we have been trying to do different things, and...
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Analyst/Coordinator
When something is working, CPSI doesn’t really change it, but I think things could be more...
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Analyst/Coordinator
The product is pretty easy to use. I like it because we can fix any mistakes we make. I like that...
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Analyst/Coordinator
If I have a problem, I just call the support people. If they can’t get someone to help us right...
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Manager
We use an outside vendor for electronic billing and denials management rather than going through...
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Manager
When we find things that aren’t working for us, we call CPSI, and they ask whether we have certain...
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Manager
From a billing standpoint, CPSI can generate customized statements for us, but otherwise, they send...
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Manager
At tax time, there is a nice little report that we can run when someone calls in and asks how much...
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CIO
We had a functionality issue that we asked CPSI to fix, but nothing ever got done. The executives...
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CIO
Since we have to use so many products outside of Evident Thrive Patient Management to accomplish...
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Director
CPSI's support needs to be better. They need to talk to us more and find out what problems we have....
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Director
If there are updates, CPSI will send out a list of what is changing. That is pretty much all we get...
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CEO/President
My recommendation depends on someone’s size, scope, and scale. I do think there are some pros to the...
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CEO/President
The training is mostly online. When we have any sort of changes with new modules, our people...
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Director
Everything happens so fast when we implement things, so it is hard to say where the gaps are....
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COO
CPSI’s system can’t do what a new system would be able to do, even after we dumped money into it. It...
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Director
There were some additional interfaces that we needed even after we got Evident Thrive Patient...
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Director
The ongoing training is poor because the vendor expects everything to be done online where we can't...
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Director
Evident Thrive Patient Management is easy enough to use. CPSI has some really cool meaningful use...
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Director
Evident Thrive Patient Management is a very challenging system to work with. CPSI has...
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VP/Other Executive
I don't think CPSI's product is great anymore. The clinics aren't assimilated yet. It takes three...
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COO
I have done several rollouts before, but CPSI's rollout was the hardest by far. CPSI's team was...
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COO
We have struggled with DNFB because we don't have a lot of coding. We don't use CPSI's coders; we...
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Director
Our facility has had CPSI's solution for a long time; we are considered grandfathered in for the way...
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Director
We have some issues with integration. It can be very expensive to integrate with CPSI's system and...
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Director
We would like to see the vendor's newer products, especially when they add different reports. Some...
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Director
Sometimes when ordering labs, we don’t always get all of the information that we need; the insurance...
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Director
CPSI’s support has gotten better. It used to be that we hardly ever heard from the vendor, but now...
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Analyst/Coordinator
We will probably be looking for a new system soon. We would be looking now, but it is not the time...
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Analyst/Coordinator
The system is missing some pieces when it comes to cash tendering. It could be a little more robust....
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Analyst/Coordinator
Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...
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Analyst/Coordinator
Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...
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Analyst/Coordinator
There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...
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Manager
I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...
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Manager
I think that CPSI is more comfortable working with different types of hospitals than we are....
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Manager
Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...
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Manager
We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...
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Manager
The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...
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Manager
CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...
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Manager
CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...
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Manager
If we want to print things like list bands and labels, we have to set our printer up in a specific...
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Director
CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...
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Director
CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...
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Director
When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...
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Director
CPSI has a really good website. We can submit questions and problems online. We have had issues with...
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