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TruBridge Patient Management Commentary
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Coray Tate
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KLAS Research Director - Coray Tate
 
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Commentary Summary

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User Commentary

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CIO

Relationship

One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...

Apr 2024
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CIO

Loyalty, Relationship

Since TruBridge appointed the new president for the company, that person has been a little more...

Apr 2024
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CIO

Product

TruBridge has made our lives full of inefficiencies and things that don't work properly. The...

Apr 2024
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(0)
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CIO

Operations

The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...

Apr 2024
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CIO

Product

TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...

Apr 2024
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CIO

Culture, Relationship

Our last couple of customer representatives have not been very proactive. The representative that we...

Apr 2024
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CIO

Relationship, Operations

TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...

Apr 2024
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Director

Operations

There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...

Jan 2024
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Director

Relationship

CPSI’s delivery of the things we have asked for has been slow.

Jan 2024
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(0)
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Director

Relationship

If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...

Jan 2024
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Director

Operations

Our project manager during our CPSI implementation was available to us by phone or email, and they...

Jan 2024
||
(0)
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Director

Operations

While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...

Jan 2024
||
(0)
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Director

Relationship, Value

CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...

Jan 2024
||
(0)
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CIO

Relationship, Product

CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...

Jan 2024
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(0)
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Manager

Relationship, Operations

The upgrades for CPSI's system are handled through our IT department, and that process seems to be...

Dec 2023
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(0)
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Manager

Culture, Loyalty

The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...

Dec 2023
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(0)
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Manager

Loyalty

CPSI's product is not in our long-term plans because our health system is transitioning us to a...

Dec 2023
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Manager

Relationship

With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...

Dec 2023
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Director

Product

With Evident Thrive Patient Management, I like that everything is all there in one place. I also...

Dec 2023
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(0)
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Director

Product

The only improvement we would really like to see is in the closing of the A/R days. The vendor...

Dec 2023
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(0)
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Director

Relationship, Operations

CPSI recently upgraded to a new web-based service. The new upgrade to the web client is very nice....

Nov 2023
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Director

Product, Value

When mandates come down, there seem to be additional charges from CPSI for everything that has to...

Nov 2023
||
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CIO

Relationship, Value

I wouldn't buy Evident Thrive Patient Management again. The vendor isn't good with innovating to...

Nov 2023
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CIO

Relationship, Product

CPSI's stability has worked well for them.

Nov 2023
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(0)
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Director

Loyalty, Product

Evident Thrive Patient Management is a very old system. It is not pleasing to look at or work in. It...

Nov 2023
||
(0)
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Director

Relationship

Some of the people in customer support are very good. They know what they are talking about and...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

We have used Evident Thrive Patient Management for a long time. To my knowledge, CPSI keeps their...

Nov 2023
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(0)
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Analyst/Coordinator

Product

I haven't really used any other system, so I can't say what is different about Evident Thrive...

Nov 2023
||
(0)
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Director

Loyalty, Product

We have a lot of complaints about character limits, which are a big deal for the business office in...

Nov 2023
||
(0)
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Director

Relationship, Operations

With the implementation of new products, CPSI doesn’t come on-site as much as they used to in order...

Nov 2023
||
(0)
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CIO

Loyalty, Product

The system's financial space is still on an old-school platform. The system's clinical documentation...

Nov 2023
||
(0)
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CIO

Value

The product meets our needs, but our team doesn't like it. The all-in-one web-based solution will...

Nov 2023
||
(0)
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CIO

Loyalty, Operations

CPSI is a parent company, and they owned Centriq. We were on Centriq for years, and we had...

Nov 2023
||
(0)
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CIO

Loyalty

The vendor's new financial product isn't out yet. It is in the works though. However, that product...

Nov 2023
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(0)
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Manager

Product

CPSI’s ability to take information in to quickly adapt to changing regulations is a drawback....

Oct 2023
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(0)
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Manager

Operations, Product

CPSI has gone to an automatic installation feature, so when they release an upgrade, it will...

Oct 2023
||
(0)
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Manager

Relationship, Operations, Product

CPSI has changed their release notes, so the way we search them is cumbersome. The vendor has broken...

Oct 2023
||
(0)
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Manager

Culture, Loyalty, Relationship, Value

CPSI will often tell us how to do something we need to do, and we will be excited that the system...

Oct 2023
||
(0)
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Manager

Product

We are now able to get information into Evident Thrive Patient Management. But for a long time, we...

Oct 2023
||
(0)
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Manager

Product

Lately, Evident Thrive Patient Management has seemed very cumbersome. CPSI has a different...

Oct 2023
||
(0)
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Manager

Relationship, Product

When I asked to modify some things, doing that was almost painful. I know other people have opened...

Oct 2023
||
(0)
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Manager

Relationship, Value

We have had the product for so long. I certainly know our goals have changed. If someone were going...

Oct 2023
||
(0)
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Director

Relationship, Operations

With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...

Jun 2023
||
(0)
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Director

Product

The product doesn't fit our niche, and it has a lot of room for improvement, especially when it...

May 2023
||
(0)
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Director

Relationship

CPSI has a vision, but their delivery is awful. If they were to tell us today that something was...

May 2023
||
(0)
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Related Reports
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (≥250 beds) about their patient accounting solutions.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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