Evident Thrive Patient Management
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Coray Tate
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User Commentary

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Director

Service and Support

CPSI has spent a lot of time improving their service and support over the last year. I get responses...

Mar 2023
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Analyst/Coordinator

Service and Support

The solution is easy to use depending on the person. There are things that I don't know how to do...

Jan 2023
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Analyst/Coordinator

Relationship

If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...

Jan 2023
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Manager

Functionality and Upgrades

CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...

Dec 2022
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Manager

Functionality and Upgrades

There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...

Dec 2022
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Manager

Other Observations & Comments

CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...

Dec 2022
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Manager

Functionality and Upgrades

Our financial and coding people are comfortable working in the CPSI environment. They are used to...

Dec 2022
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Director

Functionality and Upgrades

The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...

Dec 2022
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Director

Service and Support

If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...

Dec 2022
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Manager

Implementation and Training

Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...

Dec 2022
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Manager

Service and Support

At one point, the vendor did something that caused a lot of issues with our charts and the...

Dec 2022
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Manager

Relationship

When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...

Dec 2022
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Director

Other Observations & Comments

When we switched over our insurance billing from another vendor, CPSI did a great job.

Nov 2022
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Director

Service and Support

The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...

Nov 2022
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CEO/President

Functionality and Upgrades

Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...

Nov 2022
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CEO/President

Future Outlook

We were very happy with the Centriq product; it did the job for us. There is a learning curve for...

Nov 2022
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CEO/President

ROI / Cost

The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...

Nov 2022
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Director

Other Observations & Comments

I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...

Oct 2022
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CIO

Functionality and Upgrades

CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...

Oct 2022
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Manager

Service and Support

I have submitted support tickets for the product that have been open for many days. If I don't do...

Sep 2022
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Manager

Future Outlook

The sad reality is that when the vendor knows that we are not going to be renewing the contract,...

Sep 2022
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Manager

Relationship

CPSI doesn’t keep all of their promises, unfortunately. After all of the years that we have been...

Sep 2022
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Manager

Implementation and Training

CPSI offers self-led training materials. The vendor bypasses initial and ongoing training by giving...

Sep 2022
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Manager

Functionality and Upgrades

The product uses COBOL for its computer programming. The system is clunky. From the technical IT...

Sep 2022
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Director

ROI / Cost

We pay a setup fee and then a monthly service fee for each module that we buy. And if we are using...

Jul 2022
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Director

Technology

The Evident Thrive Patient Management app is user friendly. It is a canned program and is easy to...

Jul 2022
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Director

Functionality and Upgrades

When CPSI does an update, the update usually breaks something that was fixed in a previous update....

Jul 2022
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Director

Interfacing and Integration

Evident Thrive Patient Management doesn't play well with other software systems that are not from...

Jul 2022
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Director

Service and Support

CPSI has improved their customer service team over the past few years. The team gets back to us in a...

Jun 2022
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Director

Relationship

CPSI's timetable for when they come through is a little behind. Getting something implemented takes...

Jun 2022
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Director

Functionality and Upgrades

The software is very outdated. The only patient management changes are from regulatory changes. A...

Jun 2022
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Director

Functionality and Upgrades

There are often problems with the upgrades. The vendor knows about the problems, but the vendor lets...

Jun 2022
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Director

Functionality and Upgrades

There are often little glitches for the end users where the product takes a long time to process...

Jun 2022
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Director

Functionality and Upgrades

CPSI lets us know when there is going to be an upgrade, and they send out something that tells us...

Jun 2022
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Director

Interfacing and Integration

The CPSI product is outdated, and it needs better integration. We would like the product to...

Jun 2022
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Director

Relationship

CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...

May 2022
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Director

Functionality and Upgrades

The solution isn't easy for end users. It is definitely something that users will have to adapt to...

May 2022
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Director

Interfacing and Integration

The solution is a closed system. If we want it to bring data into the system, we have to have...

Apr 2022
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Director

Functionality and Upgrades

Some of my favorite things about the system have been the ability to get into the system on the...

Apr 2022
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Director

Functionality and Upgrades

Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....

Apr 2022
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Director

Implementation and Training

We received good training from Evident for our patient management system. They explained how things...

Apr 2022
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Director

Relationship

My representative on the materials side is really good. They are good at contacting me, walking me...

Apr 2022
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Manager

Functionality and Upgrades

The A/R side of the system is horribly time consuming. I wish we were still working in our old...

Mar 2022
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Manager

Functionality and Upgrades

In our previous system, we could reference a list when we were coding or entering charges. We could...

Mar 2022
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Manager

Service and Support

For the first couple of weeks, CPSI was there to support us. They would help us through any...

Mar 2022
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Manager

ROI / Cost

I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...

Mar 2022
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Manager

Functionality and Upgrades

Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...

Mar 2022
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