Evident Thrive Patient Management
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
When we switched over our insurance billing from another vendor, CPSI did a great job.
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Service and Support
The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...
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Functionality and Upgrades
Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...
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Future Outlook
We were very happy with the Centriq product; it did the job for us. There is a learning curve for...
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ROI / Cost (care and feeding)
The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...
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Other Observations & Comments
I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...
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Functionality and Upgrades
CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...
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Service and Support
I have submitted support tickets for the product that have been open for many days. If I don't do...
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Future Outlook
The sad reality is that when the vendor knows that we are not going to be renewing the contract,...
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Relationship
CPSI doesn’t keep all of their promises, unfortunately. After all of the years that we have been...
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Implementation and Training
CPSI offers self-led training materials. The vendor bypasses initial and ongoing training by giving...
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Functionality and Upgrades
The product uses COBOL for its computer programming. The system is clunky. From the technical IT...
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ROI / Cost (care and feeding)
We pay a setup fee and then a monthly service fee for each module that we buy. And if we are using...
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Technology
The Evident Thrive Patient Management app is user friendly. It is a canned program and is easy to...
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Functionality and Upgrades
When CPSI does an update, the update usually breaks something that was fixed in a previous update....
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Interfacing and Integration
Evident Thrive Patient Management doesn't play well with other software systems that are not from...
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Service and Support
CPSI has improved their customer service team over the past few years. The team gets back to us in a...
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Relationship
CPSI's timetable for when they come through is a little behind. Getting something implemented takes...
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Functionality and Upgrades
The software is very outdated. The only patient management changes are from regulatory changes. A...
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Functionality and Upgrades
There are often problems with the upgrades. The vendor knows about the problems, but the vendor lets...
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Functionality and Upgrades
There are often little glitches for the end users where the product takes a long time to process...
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Functionality and Upgrades
CPSI lets us know when there is going to be an upgrade, and they send out something that tells us...
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Interfacing and Integration
The CPSI product is outdated, and it needs better integration. We would like the product to...
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Relationship
CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...
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Functionality and Upgrades
The solution isn't easy for end users. It is definitely something that users will have to adapt to...
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Interfacing and Integration
The solution is a closed system. If we want it to bring data into the system, we have to have...
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Functionality and Upgrades
Some of my favorite things about the system have been the ability to get into the system on the...
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Functionality and Upgrades
Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....
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Implementation and Training
We received good training from Evident for our patient management system. They explained how things...
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Relationship
My representative on the materials side is really good. They are good at contacting me, walking me...
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Functionality and Upgrades
The A/R side of the system is horribly time consuming. I wish we were still working in our old...
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Functionality and Upgrades
In our previous system, we could reference a list when we were coding or entering charges. We could...
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Service and Support
For the first couple of weeks, CPSI was there to support us. They would help us through any...
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ROI / Cost (care and feeding)
I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...
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Functionality and Upgrades
Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...
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Functionality and Upgrades
I like that the billing process produces claims in a simple way. The downside is that sometimes a...
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Functionality and Upgrades
I would like to see CPSI work harder on modernizing their platform. The vendor has been working on...
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Relationship
CPSI’s executive engagement has gotten worse over the last few years. CPSI’s executives used to be a...
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Functionality and Upgrades
Our facility has kind of outgrown CPSI's system, so we have a lot of challenges with it. The system...
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ROI / Cost (care and feeding)
The CPSI system is really affordable.
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Functionality and Upgrades
I manage the CPSI software, and it causes grief for a lot of other people and me. When we first...
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Functionality and Upgrades
I have heard a lot of grumbling through my patient financial people that they are having problems...
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ROI / Cost (care and feeding)
CPSI is trying to run ad hoc reports to readily get out some of the metrics information we use, but...
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ROI / Cost (care and feeding)
CPSI is familiar with small hospitals and understands these hospitals' limited resources and staffs....
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Service and Support
CPSI's weaknesses include new technology and support. Their weakness with support could be because...
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Relationship
CPSI expects us to go to their website and read needed information about accounts payable or...
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Other Observations & Comments
There are some other software programs, like MEDITECH's, that would be more functional for us, but...
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ROI / Cost (care and feeding)
We are overcharged by CPSI and get some surprise bills sometimes.
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Implementation and Training
For training, CPSI wants us either to send people to them or to have people go online and teach...
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Interfacing and Integration
The main challenge we have with integration is taking things from another product and putting those...
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Relationship
When we are trying to get something resolved, the vendor points fingers too much and then doesn't do...
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Service and Support
CPSI doesn't listen. The first person we call for support has a canned answer and doesn't really...
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Technology
I would really like CPSI to become innovative with their product and not be so far behind the other...
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Service and Support
With CPSI, we cannot get somebody above the front-end support staff to respond. I would have kicked...
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Service and Support
CPSI’s frontline telephone support has gotten better in the last five years.
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Relationship
The most important thing with CPSI is that they are much more friendly when we speak to them now. I...
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ROI / Cost (care and feeding)
If CPSI can charge us for something, they are probably going to do it.
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Implementation and Training
CPSI has training material on their website. If we can find the right website and hunt and peck long...
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Technology
I want to be fair. CPSI's product is old technology. It can't do a lot of things that modern systems...
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Functionality and Upgrades
From a patient accounting perspective, I want to be able to extract data better or in a more...
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Technology
CPSI needs to move the product at least to the 2000s and get it out of the 1970s.
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Technology
CPSI's product is a batch model, so we have to build a file and then run a report, and those things...
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Implementation and Training
I don’t know that CPSI actually puts in a lot of time or effort or offers much training at all. The...
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Service and Support
CPSI recognized that internally, they were storing passwords in a way that wasn’t ideal, and they...
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Service and Support
The phone support is pretty tough because the support people will always direct us to open a ticket...
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ROI / Cost (care and feeding)
I almost never hear about one little charge with CPSI. Things are practically seamless in that...
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Relationship
A promise is a very committed agreement that we have made verbally, regardless of whether it is in...
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Other Observations & Comments
CPSI won’t be first on the list of my recommendations. If this solution is all an organization can...
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