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User Commentary
Service and Support
CPSI has spent a lot of time improving their service and support over the last year. I get responses...
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Service and Support
The solution is easy to use depending on the person. There are things that I don't know how to do...
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Relationship
If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...
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Functionality and Upgrades
CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...
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Functionality and Upgrades
There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...
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Other Observations & Comments
CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...
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Functionality and Upgrades
Our financial and coding people are comfortable working in the CPSI environment. They are used to...
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Functionality and Upgrades
The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...
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Service and Support
If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...
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Implementation and Training
Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...
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Service and Support
At one point, the vendor did something that caused a lot of issues with our charts and the...
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Relationship
When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...
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Other Observations & Comments
When we switched over our insurance billing from another vendor, CPSI did a great job.
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Service and Support
The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...
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Functionality and Upgrades
Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...
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Future Outlook
We were very happy with the Centriq product; it did the job for us. There is a learning curve for...
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ROI / Cost
The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...
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Other Observations & Comments
I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...
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Functionality and Upgrades
CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...
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Service and Support
I have submitted support tickets for the product that have been open for many days. If I don't do...
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Future Outlook
The sad reality is that when the vendor knows that we are not going to be renewing the contract,...
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Relationship
CPSI doesn’t keep all of their promises, unfortunately. After all of the years that we have been...
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Implementation and Training
CPSI offers self-led training materials. The vendor bypasses initial and ongoing training by giving...
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Functionality and Upgrades
The product uses COBOL for its computer programming. The system is clunky. From the technical IT...
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ROI / Cost
We pay a setup fee and then a monthly service fee for each module that we buy. And if we are using...
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Technology
The Evident Thrive Patient Management app is user friendly. It is a canned program and is easy to...
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Functionality and Upgrades
When CPSI does an update, the update usually breaks something that was fixed in a previous update....
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Interfacing and Integration
Evident Thrive Patient Management doesn't play well with other software systems that are not from...
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Service and Support
CPSI has improved their customer service team over the past few years. The team gets back to us in a...
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Relationship
CPSI's timetable for when they come through is a little behind. Getting something implemented takes...
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Functionality and Upgrades
The software is very outdated. The only patient management changes are from regulatory changes. A...
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Functionality and Upgrades
There are often problems with the upgrades. The vendor knows about the problems, but the vendor lets...
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Functionality and Upgrades
There are often little glitches for the end users where the product takes a long time to process...
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Functionality and Upgrades
CPSI lets us know when there is going to be an upgrade, and they send out something that tells us...
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Interfacing and Integration
The CPSI product is outdated, and it needs better integration. We would like the product to...
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Relationship
CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...
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Functionality and Upgrades
The solution isn't easy for end users. It is definitely something that users will have to adapt to...
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Interfacing and Integration
The solution is a closed system. If we want it to bring data into the system, we have to have...
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Functionality and Upgrades
Some of my favorite things about the system have been the ability to get into the system on the...
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Functionality and Upgrades
Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....
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Implementation and Training
We received good training from Evident for our patient management system. They explained how things...
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Relationship
My representative on the materials side is really good. They are good at contacting me, walking me...
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Functionality and Upgrades
The A/R side of the system is horribly time consuming. I wish we were still working in our old...
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Functionality and Upgrades
In our previous system, we could reference a list when we were coding or entering charges. We could...
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Service and Support
For the first couple of weeks, CPSI was there to support us. They would help us through any...
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ROI / Cost
I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...
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Functionality and Upgrades
Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...
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