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Evident Thrive Patient Management Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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VP/Other Executive

I don't think CPSI's product is great anymore. The clinics aren't assimilated yet. It takes three...

Feb 2021
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COO

I have done several rollouts before, but CPSI's rollout was the hardest by far. CPSI's team was...

Jan 2021
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COO

We have struggled with DNFB because we don't have a lot of coding. We don't use CPSI's coders; we...

Jan 2021
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Director

Our facility has had CPSI's solution for a long time; we are considered grandfathered in for the way...

Jan 2021
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Director

We have some issues with integration. It can be very expensive to integrate with CPSI's system and...

Jan 2021
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Director

We would like to see the vendor's newer products, especially when they add different reports. Some...

Jan 2021
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Director

Sometimes when ordering labs, we don’t always get all of the information that we need; the insurance...

Jan 2021
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Director

CPSI’s support has gotten better. It used to be that we hardly ever heard from the vendor, but now...

Jan 2021
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Analyst/Coordinator

We will probably be looking for a new system soon. We would be looking now, but it is not the time...

Jan 2021
(0)
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Analyst/Coordinator

The system is missing some pieces when it comes to cash tendering. It could be a little more robust....

Jan 2021
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Analyst/Coordinator

Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...

Jan 2021
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Analyst/Coordinator

Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...

Jan 2021
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Analyst/Coordinator

There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...

Jan 2021
(0)
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Manager

I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...

Nov 2020
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Manager

I think that CPSI is more comfortable working with different types of hospitals than we are....

Nov 2020
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Manager

Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...

Nov 2020
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Manager

We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...

Nov 2020
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Manager

The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...

Nov 2020
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Manager

CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...

Nov 2020
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Manager

CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...

Nov 2020
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Manager

If we want to print things like list bands and labels, we have to set our printer up in a specific...

Nov 2020
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Director

CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...

Nov 2020
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Director

CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...

Nov 2020
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Director

When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...

Nov 2020
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Director

CPSI has a really good website. We can submit questions and problems online. We have had issues with...

Nov 2020
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VP/Other Executive

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
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VP/Other Executive

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
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VP/Other Executive

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
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VP/Other Executive

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
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VP/Other Executive

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
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CIO

CPSI's patient accounting system has worked pretty well for us over the years, but the vendor really...

Apr 2020
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CIO

We have had great success with the CPSI product. We are one of the most financially secure hospitals...

Apr 2020
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CIO

We may evaluate things down the road, but there are no plans to actively change products at this...

Apr 2020
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COO

The vendor's ad hoc reporting is terrible; their executive reporting and data mining are not good at...

Apr 2020
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COO

The patient accounting process is fairly difficult for the registration clerks. It is fairly in...

Apr 2020
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COO

I would like to see some improvements in the faxing system and in the reporting.

Apr 2020
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COO

What bothers me is when CPSI sells a new system, they will pad the install with modules that nobody...

Apr 2020
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COO

The solution has been received pretty well. I think the physicians like it. And the vendor is making...

Apr 2020
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COO

The vendor's support team is very responsive. We have a CSM who answers every time I call and who...

Apr 2020
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COO

I felt like the vendor's implementation team wasn’t very knowledgeable. Those people didn’t do a...

Apr 2020
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CIO

I haven't seen the vendor be proactive ever in my life. The vendor executives are not involved. I...

Mar 2020
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Director

CPSI has been really responsive. Sometimes we don't get the answers we want, but the vendor always...

Mar 2020
(0)
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Director

The vendor has had this ambulatory system for years, and they have spent a lot of time rebuilding...

Mar 2020
(0)
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Manager

CPSI does not keep their promises, but they have gotten better. It would be better if our software...

Mar 2020
(0)
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Manager

CPSI has done pretty well with our fees; we have had some upgrades that we have had to pay for but...

Mar 2020
(0)
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Manager

CPSI has a plan of their own to go to a completely different platform, so we are waiting to see what...

Mar 2020
(0)
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Manager

I don't know whether the system's ease of use comes from our own workarounds because we have learned...

Mar 2020
(0)
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