Evident Thrive Patient Management
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...
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The solution isn't easy for end users. It is definitely something that users will have to adapt to...
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The solution is a closed system. If we want it to bring data into the system, we have to have...
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Some of my favorite things about the system have been the ability to get into the system on the...
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Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....
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We received good training from Evident for our patient management system. They explained how things...
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My representative on the materials side is really good. They are good at contacting me, walking me...
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The A/R side of the system is horribly time consuming. I wish we were still working in our old...
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In our previous system, we could reference a list when we were coding or entering charges. We could...
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For the first couple of weeks, CPSI was there to support us. They would help us through any...
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I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...
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Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...
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I like that the billing process produces claims in a simple way. The downside is that sometimes a...
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I would like to see CPSI work harder on modernizing their platform. The vendor has been working on...
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CPSI’s executive engagement has gotten worse over the last few years. CPSI’s executives used to be a...
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Our facility has kind of outgrown CPSI's system, so we have a lot of challenges with it. The system...
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The CPSI system is really affordable.
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I manage the CPSI software, and it causes grief for a lot of other people and me. When we first...
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I have heard a lot of grumbling through my patient financial people that they are having problems...
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CPSI is trying to run ad hoc reports to readily get out some of the metrics information we use, but...
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CPSI is familiar with small hospitals and understands these hospitals' limited resources and staffs....
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CPSI's weaknesses include new technology and support. Their weakness with support could be because...
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CPSI expects us to go to their website and read needed information about accounts payable or...
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There are some other software programs, like MEDITECH's, that would be more functional for us, but...
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We are overcharged by CPSI and get some surprise bills sometimes.
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For training, CPSI wants us either to send people to them or to have people go online and teach...
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The main challenge we have with integration is taking things from another product and putting those...
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When we are trying to get something resolved, the vendor points fingers too much and then doesn't do...
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CPSI doesn't listen. The first person we call for support has a canned answer and doesn't really...
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I would really like CPSI to become innovative with their product and not be so far behind the other...
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With CPSI, we cannot get somebody above the front-end support staff to respond. I would have kicked...
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CPSI’s frontline telephone support has gotten better in the last five years.
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The most important thing with CPSI is that they are much more friendly when we speak to them now. I...
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If CPSI can charge us for something, they are probably going to do it.
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CPSI has training material on their website. If we can find the right website and hunt and peck long...
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I want to be fair. CPSI's product is old technology. It can't do a lot of things that modern systems...
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From a patient accounting perspective, I want to be able to extract data better or in a more...
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CPSI needs to move the product at least to the 2000s and get it out of the 1970s.
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CPSI's product is a batch model, so we have to build a file and then run a report, and those things...
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I don’t know that CPSI actually puts in a lot of time or effort or offers much training at all. The...
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CPSI recognized that internally, they were storing passwords in a way that wasn’t ideal, and they...
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The phone support is pretty tough because the support people will always direct us to open a ticket...
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I almost never hear about one little charge with CPSI. Things are practically seamless in that...
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A promise is a very committed agreement that we have made verbally, regardless of whether it is in...
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CPSI won’t be first on the list of my recommendations. If this solution is all an organization can...
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I don't like the program at all. It is the worst system that I have ever worked on. I have to go...
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CPSI has been buying other vendors' products, trying to get those products to work in their suite of...
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The system's denial aspect is spotty at best. Denials have to come back to the human side instead of...
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When a claim drops, it flows over to the solution and is scrubbed there. If it doesn't scrub up...
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CPSI's support people are very responsive. They get back to us quickly and deal with things.
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I really like a few things in the system, like its reporting.
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The vendor's support isn't bad.
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When we purchased the program, we were told that there would be a lot of updates and training...
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Others who are looking into purchasing this system really need to look into its user friendliness....
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The solution isn't very good or robust for our HR department, but it is okay. It isn't a true ERP...
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Our ability to customize statements in the solution is a little lackluster. We get a lot of...
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We aren't planning to change from CPSI anytime soon. A couple of years ago, I probably wouldn't have...
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Sometimes the issues are due to our staff's unwillingness to participate, and sometimes the issues...
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CPSI made some changes last year, and the system is pretty well integrated where we need it to be.
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CPSI is very accessible and approachable.
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CPSI's software is not cheap. Some data extraction is challenging. We are capturing so much data...
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When we were first learning how to use the product, it felt a little clunky. The product didn't feel...
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We wish Evident Thrive Patient Management was a less manual, less DOS-based system because we know...
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The process for running reports is fairly manual. It usually takes a lot of manipulation in Excel to...
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In some cases, supporting the system is very difficult because we don’t have someone who is actually...
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It seems a lot of times the vendor will throw things out and throw some documents at us to learn on...
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I would like to see a total rewrite of the system. The vendor still basically has the same...
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The only thing that was truly an improvement with CPSI was the materials management piece....
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CPSI has little pricing buckets, so when we pick up a new piece, they charge us for that. When CPSI...
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The system worked okay once we finally got it set up correctly. The ease of use is not bad, even...
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