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Evident Thrive Patient Management Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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CIO

It seems a lot of times the vendor will throw things out and throw some documents at us to learn on...

Jul 2021
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CIO

I would like to see a total rewrite of the system. The vendor still basically has the same...

Jul 2021
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(0)
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CEO/President

The only thing that was truly an improvement with CPSI was the materials management piece....

Jun 2021
||
(0)
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CEO/President

CPSI has little pricing buckets, so when we pick up a new piece, they charge us for that. When CPSI...

Jun 2021
||
(0)
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CEO/President

The system worked okay once we finally got it set up correctly. The ease of use is not bad, even...

Jun 2021
||
(0)
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Director

The biggest thing when we were looking at the system was that we wanted to have an all-in-one system...

May 2021
||
(0)
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Director

The product has been good for us. It is very easy to bring someone in and have them learn and pick...

May 2021
||
(0)
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Director

The vendor always makes sure they fully understand our questions. They do a good job of trying to...

May 2021
||
(0)
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Director

There are more robust systems out there. The report writer in CPSI's system could be a little...

May 2021
||
(0)
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Director

The system is very easy to use. It is very easy to bring someone on and get them up and running on...

May 2021
||
(0)
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Director

The vendor did a good job of training. When we bought the system, the vendor was here for quite a...

May 2021
||
(0)
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Director

For what I have had to contact the vendor for and get in touch with them about, they have always...

May 2021
||
(0)
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Director

For the type of facility we are, I would be likely to recommend the vendor to others. I know other...

May 2021
||
(0)
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Analyst/Coordinator

There are too many clicks required in the solution to get the answers that we need. It is crazy when...

May 2021
||
(0)
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Analyst/Coordinator

With the vendor, sometimes we have to play phone tag. But they resolve issues for us.

May 2021
||
(0)
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Manager

For a long time, I have not had any issues where I have had to contact CPSI. When I do talk to them,...

May 2021
||
(0)
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Manager

I love Evident Thrive Patient Management. It is very simple to register people, and the training is...

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I don’t have any problems with the product. Things are going well for me. It seems like if I do have...

May 2021
||
(0)
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Analyst/Coordinator

I assume that I would buy this system again. I have never looked at anything else, but I would...

May 2021
||
(0)
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Analyst/Coordinator

We have had meetings with CPSI representatives when we have been trying to do different things, and...

May 2021
||
(0)
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Analyst/Coordinator

When something is working, CPSI doesn’t really change it, but I think things could be more...

May 2021
||
(0)
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Analyst/Coordinator

The product is pretty easy to use. I like it because we can fix any mistakes we make. I like that...

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

If I have a problem, I just call the support people. If they can’t get someone to help us right...

May 2021
||
(0)
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Manager

We use an outside vendor for electronic billing and denials management rather than going through...

Apr 2021
||
(0)
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Manager

When we find things that aren’t working for us, we call CPSI, and they ask whether we have certain...

Apr 2021
||
(0)
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Manager

From a billing standpoint, CPSI can generate customized statements for us, but otherwise, they send...

Apr 2021
||
(0)
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Manager

At tax time, there is a nice little report that we can run when someone calls in and asks how much...

Apr 2021
||
(0)
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CIO

We had a functionality issue that we asked CPSI to fix, but nothing ever got done. The executives...

Apr 2021
||
(0)
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CIO

Since we have to use so many products outside of Evident Thrive Patient Management to accomplish...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

CPSI's support needs to be better. They need to talk to us more and find out what problems we have....

Apr 2021
||
(0)
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 or  to see details.

Director

If there are updates, CPSI will send out a list of what is changing. That is pretty much all we get...

Apr 2021
||
(0)
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 or  to see details.

CEO/President

My recommendation depends on someone’s size, scope, and scale. I do think there are some pros to the...

Apr 2021
||
(0)
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CEO/President

The training is mostly online. When we have any sort of changes with new modules, our people...

Apr 2021
||
(0)
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Director

Everything happens so fast when we implement things, so it is hard to say where the gaps are....

Mar 2021
||
(0)
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COO

CPSI’s system can’t do what a new system would be able to do, even after we dumped money into it. It...

Mar 2021
||
(0)
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Director

There were some additional interfaces that we needed even after we got Evident Thrive Patient...

Mar 2021
||
(0)
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Director

The ongoing training is poor because the vendor expects everything to be done online where we can't...

Mar 2021
||
(0)
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Director

Evident Thrive Patient Management is easy enough to use. CPSI has some really cool meaningful use...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

Evident Thrive Patient Management is a very challenging system to work with. CPSI has...

Mar 2021
||
(0)
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VP/Other Executive

I don't think CPSI's product is great anymore. The clinics aren't assimilated yet. It takes three...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I have done several rollouts before, but CPSI's rollout was the hardest by far. CPSI's team was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have struggled with DNFB because we don't have a lot of coding. We don't use CPSI's coders; we...

Jan 2021
||
(0)
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 or  to see details.

Director

Our facility has had CPSI's solution for a long time; we are considered grandfathered in for the way...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some issues with integration. It can be very expensive to integrate with CPSI's system and...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We would like to see the vendor's newer products, especially when they add different reports. Some...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

Sometimes when ordering labs, we don’t always get all of the information that we need; the insurance...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

CPSI’s support has gotten better. It used to be that we hardly ever heard from the vendor, but now...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We will probably be looking for a new system soon. We would be looking now, but it is not the time...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is missing some pieces when it comes to cash tendering. It could be a little more robust....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...

Jan 2021
||
(0)
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 or  to see details.

Manager

I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...

Nov 2020
||
(0)
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Manager

I think that CPSI is more comfortable working with different types of hospitals than we are....

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we want to print things like list bands and labels, we have to set our printer up in a specific...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI has a really good website. We can submit questions and problems online. We have had issues with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
||
(0)
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