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User Commentary
Relationship, Operations
With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...
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Product
The product doesn't fit our niche, and it has a lot of room for improvement, especially when it...
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Relationship
CPSI has a vision, but their delivery is awful. If they were to tell us today that something was...
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Operations
The person I work with from CPSI does a good job with training.
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Product
Evident Thrive Patient Management can be fairly intuitive in how it functions. In order to create a...
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Product
If someone is looking for a standalone system that covers materials and finance, as well as patient...
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Product
We would like the ability to read manufacturer barcodes. But I don't know of any system that does...
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Operations, Product
Evident Thrive Patient Management is a great system for us. It is very user friendly. It is very...
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Relationship
CPSI strives to keep all their promises, but sometimes they don't quite hit the mark. Sometimes...
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Operations
CPSI’s implementations used to be very good, but remote implementations are not quite the same...
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Product
CPSI could make their tools better. A lot of times, the initial view of something new tends to look...
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Product, Value
Evident Thrive Patient Management is good. I recommend it. I tell people looking into the solution...
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Product
CPSI’s upgrade process has become a lot more transparent and streamlined than it used to be.
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Relationship
We haven't had any major issues with CPSI’s web support or phone support. The vendor is responsive....
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Relationship, Operations
CPSI has spent a lot of time improving their service and support over the last year. I get responses...
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Relationship, Operations
The solution is easy to use depending on the person. There are things that I don't know how to do...
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Relationship
If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...
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Relationship, Product
CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...
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Product
There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...
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Product
CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...
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Product, Value
Our financial and coding people are comfortable working in the CPSI environment. They are used to...
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Operations, Product
The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...
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Relationship
If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...
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Loyalty, Operations
Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...
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Product
At one point, the vendor did something that caused a lot of issues with our charts and the...
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Relationship
When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...
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Relationship
The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...
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Product
Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...
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Loyalty, Product
We were very happy with the Centriq product; it did the job for us. There is a learning curve for...
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Value
The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...
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Product, Value
I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...
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Loyalty, Product
CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...
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