Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Evident Thrive Patient Management Comments
Filtered view: All

KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

I don’t have any problems with the product. Things are going well for me. It seems like if I do have...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I assume that I would buy this system again. I have never looked at anything else, but I would...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had meetings with CPSI representatives when we have been trying to do different things, and...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When something is working, CPSI doesn’t really change it, but I think things could be more...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is pretty easy to use. I like it because we can fix any mistakes we make. I like that...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If I have a problem, I just call the support people. If they can’t get someone to help us right...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use an outside vendor for electronic billing and denials management rather than going through...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we find things that aren’t working for us, we call CPSI, and they ask whether we have certain...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a billing standpoint, CPSI can generate customized statements for us, but otherwise, they send...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

At tax time, there is a nice little report that we can run when someone calls in and asks how much...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

We had a functionality issue that we asked CPSI to fix, but nothing ever got done. The executives...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Since we have to use so many products outside of Evident Thrive Patient Management to accomplish...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI's support needs to be better. They need to talk to us more and find out what problems we have....

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

If there are updates, CPSI will send out a list of what is changing. That is pretty much all we get...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

My recommendation depends on someone’s size, scope, and scale. I do think there are some pros to the...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The training is mostly online. When we have any sort of changes with new modules, our people...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Everything happens so fast when we implement things, so it is hard to say where the gaps are....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

COO

CPSI’s system can’t do what a new system would be able to do, even after we dumped money into it. It...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

There were some additional interfaces that we needed even after we got Evident Thrive Patient...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The ongoing training is poor because the vendor expects everything to be done online where we can't...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Evident Thrive Patient Management is easy enough to use. CPSI has some really cool meaningful use...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Evident Thrive Patient Management is a very challenging system to work with. CPSI has...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't think CPSI's product is great anymore. The clinics aren't assimilated yet. It takes three...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

COO

I have done several rollouts before, but CPSI's rollout was the hardest by far. CPSI's team was...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

COO

We have struggled with DNFB because we don't have a lot of coding. We don't use CPSI's coders; we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Our facility has had CPSI's solution for a long time; we are considered grandfathered in for the way...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some issues with integration. It can be very expensive to integrate with CPSI's system and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to see the vendor's newer products, especially when they add different reports. Some...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes when ordering labs, we don’t always get all of the information that we need; the insurance...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI’s support has gotten better. It used to be that we hardly ever heard from the vendor, but now...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We will probably be looking for a new system soon. We would be looking now, but it is not the time...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is missing some pieces when it comes to cash tendering. It could be a little more robust....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think that CPSI is more comfortable working with different types of hospitals than we are....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we want to print things like list bands and labels, we have to set our printer up in a specific...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

CPSI has a really good website. We can submit questions and problems online. We have had issues with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF