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Cumberland IT Advisory Services Comments
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KLAS Research Director - Ryan Oliver
Subject Expert

Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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CIO

Our project went well. Cumberland did a good job. They met the obligations, and I was very satisfied...

Mar 2021
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CIO

Cumberland continually reached out. They had really strong communications. Some of the resources...

Mar 2021
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Director

Cumberland has been really great. They have been very responsive. They understand the organizational...

Jan 2021
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Director

Cumberland is accommodating. Their model is a flat rate. With the recent expansion of their...

Jan 2021
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CIO

Cumberland has been awesome. They gave us an overall rate. There have been a lot of nuances in our...

Dec 2020
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CIO

We chose Cumberland because of our success with them in the past. Their leadership is the same, and...

Dec 2020
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CIO

Cumberland exceeded our expectations. They have been awesome and flexible. We have all had to work...

Dec 2020
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CIO

I feel like I can go to the vendor when something isn't working. We have a good relationship, and I...

Dec 2020
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CIO

I always feel like vendors charge a lot of money, but I am pretty happy with Cumberland. I think...

Dec 2020
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CIO

If I am not happy with something, I can just pick up the phone and talk to the vendor. I don't have...

Dec 2020
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CIO

Cumberland really delivered a great product. They are a strong firm. One of Cumberland's strengths...

Dec 2020
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CIO

Cumberland needs to improve the consistency of their deployed resources. Their great resources are...

Dec 2020
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VP/Other Executive

We definitely got to know the senior people. We have a great partnership with Cumberland.

Sep 2020
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VP/Other Executive

We actually had a number of informal meetings with the vendor. We talked about implementation...

Sep 2020
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VP/Other Executive

The only negative comment I have about Cumberland is that the key people we have partnerships with...

Sep 2020
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VP/Other Executive

Cumberland exceeded my expectations. Cumberland's senior people talked to one of our executives, and...

Sep 2020
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VP/Other Executive

We asked Cumberland do complete a product analysis for us. They came in and read up on all of our...

Sep 2020
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Director

Cumberland does great with providing staff that fits our needs. We describe what we need, and...

Sep 2020
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VP/Other Executive

We had a wonderful engagement with Cumberland, and we used their services up to the very letter of...

May 2020
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VP/Other Executive

Our consultant was very helpful with the functionality for virtual visits. Besides that, Cumberland...

May 2020
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VP/Other Executive

The vendor exceeded our expectations. Quite honestly, I didn't expect all of that research to get...

May 2020
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VP/Other Executive

Cumberland was constantly thinking through things and bringing enhancements and proposals to the...

May 2020
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VP/Other Executive

I would give the vendor a high rating for the strength of their partnership. Cumberland was very...

May 2020
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VP/Other Executive

We have highly received our money's worth from Cumberland's service. I have received every penny. I...

May 2020
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VP/Other Executive

The warmth and connectivity of Cumberland stood out to me. They had personal connections with our...

May 2020
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CFO

We have a couple of folks in our own PM department, but we didn’t want to necessarily rely...

May 2020
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CFO

Cumberland helped us with our contract review. At the time, we were negotiating with our EMR vendor,...

May 2020
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CFO

In terms of general technology-agnostic expertise, Cumberland was very good. They definitely helped...

May 2020
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CFO

Cumberland is good with a broader lens around large projects and large health systems. For us, the...

May 2020
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CFO

The executives kept me up to date and kept everything budgeted and detailed. They had very detailed...

May 2020
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CFO

Cumberland had very good people. One of the consultants was very helpful to our project management...

May 2020
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CFO

Depending on the problem that needs to be solved, I would give Cumberland an A for advisory services...

May 2020
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Director

One of the leaders with Cumberland has built a great reputation and trust with the executive leaders...

May 2020
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Director

I never got the impression that Cumberland nickel-and-dimed us. They stuck to the statement of work.

May 2020
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Director

There is a range of satisfaction we have with Cumberland’s consultants, unfortunately, and it is...

May 2020
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Director

One of the leaders we are working with is doing the best that that person can, but the vendor has...

May 2020
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CEO/President

Overall, Cumberland was very responsive, and I appreciated that. I also appreciated their...

May 2020
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CEO/President

One outcome Cumberland achieved was developing a training program that was well done.

May 2020
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CEO/President

In terms of strategy, one thing Cumberland could have done to improve was add some conversations and...

May 2020
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