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Cumberland IT Advisory Services Comments
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KLAS Research Director - Ryan Oliver
Subject Expert

Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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CIO

ROI and Cost

Cumberland has been awesome. They gave us an overall rate. There have been a lot of nuances in our...

Dec 2020
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CIO

Relationship

We chose Cumberland because of our success with them in the past. Their leadership is the same, and...

Dec 2020
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CIO

People and Knowledge

Cumberland exceeded our expectations. They have been awesome and flexible. We have all had to work...

Dec 2020
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CIO

Relationship

I feel like I can go to the vendor when something isn't working. We have a good relationship, and I...

Dec 2020
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CIO

ROI and Cost

I always feel like vendors charge a lot of money, but I am pretty happy with Cumberland. I think...

Dec 2020
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CIO

Relationship

If I am not happy with something, I can just pick up the phone and talk to the vendor. I don't have...

Dec 2020
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CIO

Project Results

Cumberland really delivered a great product. They are a strong firm. One of Cumberland's strengths...

Dec 2020
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CIO

People and Knowledge

Cumberland needs to improve the consistency of their deployed resources. Their great resources are...

Dec 2020
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VP/Other Executive

Relationship

We definitely got to know the senior people. We have a great partnership with Cumberland.

Sep 2020
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VP/Other Executive

Tools and Methodology

We actually had a number of informal meetings with the vendor. We talked about implementation...

Sep 2020
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VP/Other Executive

Relationship

The only negative comment I have about Cumberland is that the key people we have partnerships with...

Sep 2020
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VP/Other Executive

Project Results

Cumberland exceeded my expectations. Cumberland's senior people talked to one of our executives, and...

Sep 2020
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VP/Other Executive

People and Knowledge

We asked Cumberland do complete a product analysis for us. They came in and read up on all of our...

Sep 2020
(0)
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Director

People and Knowledge

Cumberland does great with providing staff that fits our needs. We describe what we need, and...

Sep 2020
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VP/Other Executive

Tools and Methodology

We had a wonderful engagement with Cumberland, and we used their services up to the very letter of...

May 2020
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VP/Other Executive

People and Knowledge

Our consultant was very helpful with the functionality for virtual visits. Besides that, Cumberland...

May 2020
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VP/Other Executive

Tools and Methodology

The vendor exceeded our expectations. Quite honestly, I didn't expect all of that research to get...

May 2020
(0)
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VP/Other Executive

Tools and Methodology

Cumberland was constantly thinking through things and bringing enhancements and proposals to the...

May 2020
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VP/Other Executive

Relationship

I would give the vendor a high rating for the strength of their partnership. Cumberland was very...

May 2020
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VP/Other Executive

ROI and Cost

We have highly received our money's worth from Cumberland's service. I have received every penny. I...

May 2020
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VP/Other Executive

Relationship

The warmth and connectivity of Cumberland stood out to me. They had personal connections with our...

May 2020
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CFO

Project Results

We have a couple of folks in our own PM department, but we didn’t want to necessarily rely...

May 2020
(0)
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CFO

Sales and Contracting

Cumberland helped us with our contract review. At the time, we were negotiating with our EMR vendor,...

May 2020
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CFO

Project Results

In terms of general technology-agnostic expertise, Cumberland was very good. They definitely helped...

May 2020
(0)
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CFO

Tools and Methodology

Cumberland is good with a broader lens around large projects and large health systems. For us, the...

May 2020
(0)
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CFO

Tools and Methodology

The executives kept me up to date and kept everything budgeted and detailed. They had very detailed...

May 2020
(0)
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CFO

People and Knowledge

Cumberland had very good people. One of the consultants was very helpful to our project management...

May 2020
(0)
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CFO

Relationship

Depending on the problem that needs to be solved, I would give Cumberland an A for advisory services...

May 2020
(0)
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Director

Relationship

One of the leaders with Cumberland has built a great reputation and trust with the executive leaders...

May 2020
(0)
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Director

ROI and Cost

I never got the impression that Cumberland nickel-and-dimed us. They stuck to the statement of work.

May 2020
(0)
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Director

Relationship

There is a range of satisfaction we have with Cumberland’s consultants, unfortunately, and it is...

May 2020
(0)
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Director

People and Knowledge

One of the leaders we are working with is doing the best that that person can, but the vendor has...

May 2020
(0)
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CEO/President

Relationship

Overall, Cumberland was very responsive, and I appreciated that. I also appreciated their...

May 2020
(0)
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CEO/President

Project Results

One outcome Cumberland achieved was developing a training program that was well done.

May 2020
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CEO/President

Tools and Methodology

In terms of strategy, one thing Cumberland could have done to improve was add some conversations and...

May 2020
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CIO

Relationship

The vendor executives are very involved. A senior partner worked with me.

Apr 2020
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CIO

Other Observations

Cumberland is a consulting firm, and I usually think that consultants take financial advantage of us...

Apr 2020
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CIO

Project Results

I give the vendor a high rating for driving tangible outcomes. I was focused on the results, and...

Apr 2020
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CIO

Tools and Methodology

When I hire consultants, I really want them not to think for me or my company. Hopefully, we aren't...

Apr 2020
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CIO

People and Knowledge

A lot of times, people say that they are only hiring a certain consulting firm because that firm...

Apr 2020
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CIO

People and Knowledge

I appreciated the very unbiased point of view that Cumberland offered and their ability to educate...

Apr 2020
(0)
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CIO

Relationship

We really haven't leveraged Cumberland in the COVID-19 crisis. We have all had to be so flexible and...

Apr 2020
(0)
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CIO

People and Knowledge

My insider knowledge of Cumberland allows me to hand pick who I want, so my comments are pretty...

Apr 2020
(0)
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CIO

ROI and Cost

Cumberland doesn't nickel-and-dime us, and I really appreciate that. We did fix the arrangements,...

Apr 2020
(0)
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CIO

Tools and Methodology

There were a couple of times when I had to provide more of the strategy than the vendor did, but...

Apr 2020
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CIO

Tools and Methodology

I give the vendor a high rating for how well they executed. They were flawless. I would definitely...

Apr 2020
(0)
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VP/Other Executive

People and Knowledge

Cumberland did strategic planning with us, and because of how well they did, we kept them on board...

Apr 2020
(0)
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VP/Other Executive

ROI and Cost

We spent more in one area than we thought we would. The project in that area went longer than we...

Apr 2020
(0)
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VP/Other Executive

People and Knowledge

There were some little hiccups early on that Cumberland fixed. With consulting companies, we don't...

Apr 2020
(0)
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