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Cumberland Partial ITO Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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VP/Other Executive

People and Knowledge

Cumberland has given us good guidance. The vendor's people are mostly experienced folks. They...

Dec 2020
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VP/Other Executive

Relationship

Cumberland is responsive. They address things in an expedient manner. The vendor is engaged and...

Nov 2020
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VP/Other Executive

Relationship

Cumberland worked with us to address our initial concerns about volume and pricing. They have been...

Nov 2020
(0)
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VP/Other Executive

Relationship

When Cumberland purchased LinkEHR a few years ago, they did a great job of maintaining the core...

Nov 2020
(0)
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VP/Other Executive

Relationship

During the COVID-19 pandemic, we asked Cumberland for help. They really stepped up. The vendor has...

Nov 2020
(0)
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Manager

People and Knowledge

Cumberland had really good follow-through. There was a client manager who did a really nice job. The...

Jun 2020
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Manager

Tools and Methodology

I struggle with other consulting companies. They come in as the experts, do the work, and then they...

Jun 2020
(0)
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Manager

Tools and Methodology

The vendor worked well with us, and the consultants were very knowledgeable about Epic. They have...

Jun 2020
(0)
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Manager

Relationship

The vendor's executives met with me and our executive team several times. Cumberland was very...

Jun 2020
(0)
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Manager

ROI and Cost

The vendor's rates were fair. Some vendors have a high hourly rate. Cumberland's rates were based on...

Jun 2020
(0)
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VP/Other Executive

ROI and Cost

I would recommend Cumberland because the most important thing that they provided to us was a skilled...

Jun 2020
(0)
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Director

Tools and Methodology

The talent is expensive. We want to keep the staff members that we have, and the vendor can take...

Jun 2020
(0)
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Director

Relationship

The vendor’s support during COVID-19 has been fine. The vendor has done some shadowing and ramping...

Jun 2020
(0)
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Director

People and Knowledge

So far, we have had excellent people. The vendor has pitched various people for managed services,...

Jun 2020
(0)
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Director

Relationship

The vendor looks ahead at the road map, and they really have an understanding of us and their...

Jun 2020
(0)
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Analyst/Coordinator

People and Knowledge

Cumberland has a lot of staff turnover. Unfortunately, that is one thing that hasn't changed since...

Jun 2020
(0)
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Analyst/Coordinator

People and Knowledge

Cumberland is able to manage basic things; they are very good at referencing the documentation that...

Jun 2020
(0)
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Analyst/Coordinator

Project Results

Our account representatives have been really good. We meet regularly, and they are very good at...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

We had some discussions with Cumberland based on what we were anticipating with the virus. We did a...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

It has been really helpful to have Cumberland. Working on projects, doing work with the information...

Jun 2020
(0)
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Manager

Tools and Methodology

Cumberland has really stepped up. They have been exceptional to work with. One of the things worth...

Jun 2020
(0)
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Manager

Relationship

Cumberland’s executive leadership is a strength. If I were rating the vendor from the top down,...

Jun 2020
(0)
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Manager

Tools and Methodology

Cumberland has helped move the bar for our metrics. I have compared where we finished last year to...

Jun 2020
(0)
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Manager

Tools and Methodology

Cumberland does a great job. I would give them a high score and rate them even higher on the support...

Jun 2020
(0)
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Manager

Tools and Methodology

Cumberland's core capabilities have always been with our core EMR enterprise vendor. When we chose...

Jun 2020
(0)
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Manager

Tools and Methodology

Cumberland is willing to bend over backward for the customer. We went through an exhaustive RFP...

Jun 2020
(0)
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Manager

Other Observations

I have done and continue to do analysis on our cost per contact and the metrics I track very closely...

Jun 2020
(0)
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Manager

Tools and Methodology

When our engagement with Cumberland ended, we decided to use another vendor. We did have a really...

May 2020
(0)
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Manager

Other Observations

During the onboarding, the vendor did not have the level of experience that we were expecting. The...

May 2020
(0)
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Manager

People and Knowledge

Because the vendor had some turnover and there wasn’t consistent support that we were getting, we...

May 2020
(0)
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Manager

Relationship

The vendor did not charge for every little thing. The vendor's support people were really open when...

May 2020
(0)
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Manager

Other Observations

At the end of our engagement, the vendor did try to make an effort to salvage the contract and...

May 2020
(0)
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