Thank you !

Access info about Partial IT Outsourcing on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Partial IT Outsourcing.

Will you help us?

Take A Survey

Cumberland Partial ITO
Filtered view: All

Subject Expert
Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Partial IT Outsourcing on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Partial IT Outsourcing.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

VP/Other Executive

Cumberland was asked to ramp up as COVID-19 initiatives started to come into play. Every time we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cumberland supports the frontline users of all things related to our EMR system. When it comes to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We already had a familiarity with Cumberland’s services and their capabilities, so it made sense to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Because of the influx and turnover, the quality of Cumberland’s staff is not perfect. But their...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The people that started the company were much more engaged from a customer engagement standpoint...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am a little concerned about the transition of the firm on a high level. Things are now more about...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm has worked hand in hand with us, so we use our service management system with incident...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cumberland offered us consulting rates that were far cheaper than what we would have gotten from...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get bits of strategic help from Cumberland sporadically, and the strategic help is valuable. It...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The tier-two support has been good, but we are bringing the tier-one support back in-house because...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would probably buy these services again but under a different contractual agreement. We want our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t feel like Cumberland nickel-and-dimes us. In the past, certain things were just not part of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If there were a little break, Cumberland would work on it. However, if Cumberland gets an issue that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Honestly, a huge reason we signed was due to the executive we spoke to. We were impressed by their...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Things are going well with Cumberland. We have expanded our services, so we are in a bit of a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some standouts in Cumberland’s people, but if we group them all together, they are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Cumberland has had a lot of turnover. It is like any other industry that supports customers, but...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Based on customer surveys, the end-user experience with the help desk services is very good. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a pretty good arrangement with the firm in regard to how we are charged. Our cost is below...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Over the course of the contract, Cumberland did exceed expectations, although they did have a bit of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cumberland has given us good guidance. The vendor's people are mostly experienced folks. They...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cumberland is responsive. They address things in an expedient manner. The vendor is engaged and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cumberland worked with us to address our initial concerns about volume and pricing. They have been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When Cumberland purchased LinkEHR a few years ago, they did a great job of maintaining the core...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During the COVID-19 pandemic, we asked Cumberland for help. They really stepped up. The vendor has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF