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Cumberland Partial ITO Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

385-312-8116

 
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VP/Other Executive

Cumberland was asked to ramp up as COVID-19 initiatives started to come into play. Every time we...

Jul 2021
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VP/Other Executive

Cumberland supports the frontline users of all things related to our EMR system. When it comes to...

Jul 2021
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VP/Other Executive

We already had a familiarity with Cumberland’s services and their capabilities, so it made sense to...

Jul 2021
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VP/Other Executive

Because of the influx and turnover, the quality of Cumberland’s staff is not perfect. But their...

Jul 2021
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VP/Other Executive

The people that started the company were much more engaged from a customer engagement standpoint...

Jul 2021
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VP/Other Executive

I am a little concerned about the transition of the firm on a high level. Things are now more about...

Jul 2021
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VP/Other Executive

The firm has worked hand in hand with us, so we use our service management system with incident...

Jul 2021
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Director

Cumberland offered us consulting rates that were far cheaper than what we would have gotten from...

Jul 2021
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Director

We get bits of strategic help from Cumberland sporadically, and the strategic help is valuable. It...

Jul 2021
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Director

The tier-two support has been good, but we are bringing the tier-one support back in-house because...

Jul 2021
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Director

We would probably buy these services again but under a different contractual agreement. We want our...

Jul 2021
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Director

I don’t feel like Cumberland nickel-and-dimes us. In the past, certain things were just not part of...

Jul 2021
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Director

If there were a little break, Cumberland would work on it. However, if Cumberland gets an issue that...

Jul 2021
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Director

Honestly, a huge reason we signed was due to the executive we spoke to. We were impressed by their...

Jul 2021
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Analyst/Coordinator

Things are going well with Cumberland. We have expanded our services, so we are in a bit of a...

Jul 2021
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Analyst/Coordinator

There are some standouts in Cumberland’s people, but if we group them all together, they are...

Jul 2021
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Analyst/Coordinator

Cumberland has had a lot of turnover. It is like any other industry that supports customers, but...

Jul 2021
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Manager

Based on customer surveys, the end-user experience with the help desk services is very good. The...

Jun 2021
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Manager

We have a pretty good arrangement with the firm in regard to how we are charged. Our cost is below...

Jun 2021
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Manager

Over the course of the contract, Cumberland did exceed expectations, although they did have a bit of...

Jun 2021
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VP/Other Executive

Cumberland has given us good guidance. The vendor's people are mostly experienced folks. They...

Dec 2020
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VP/Other Executive

Cumberland is responsive. They address things in an expedient manner. The vendor is engaged and...

Nov 2020
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VP/Other Executive

Cumberland worked with us to address our initial concerns about volume and pricing. They have been...

Nov 2020
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VP/Other Executive

When Cumberland purchased LinkEHR a few years ago, they did a great job of maintaining the core...

Nov 2020
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VP/Other Executive

During the COVID-19 pandemic, we asked Cumberland for help. They really stepped up. The vendor has...

Nov 2020
||
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