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MedView (Non-US) (Brazil Only) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Manager

There was already a history of product knowledge within the institution, and in other institutions,...

Oct 2020
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Manager

The system needs to migrate to a web version. Not being on a web version makes life very difficult.

Oct 2020
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Manager

The support is a little slower than we would like it to be.

Oct 2020
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Director

We implemented Agfa's solution. The expertise of the workers and the medical coordination made the...

Oct 2020
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Director

There was a lot of concern with Dedalus Healthcare Systems Group’s acquisition of Agfa's EMR. That...

Oct 2020
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Director

The question of whether we would buy MedView again is a question on my list of tasks. As we look at...

Oct 2020
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Director

Our conversations with Agfa feel like a conversation with a child who does everything we ask for. It...

Oct 2020
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Director

With Agfa, we can suggest that we do something, and in two weeks, we do it. Agfa is more agile than...

Oct 2020
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Director

EMRs are imperfect platforms. We always have to have money, which is bad. Today, the Agfa EMR has a...

Oct 2020
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CIO

We used to have a lot of pieces that we weren’t using, and there was a certain distance between the...

Oct 2020
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CIO

The system is never very specific or flexible. It is a very standard product. I don’t see the users...

Oct 2020
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CIO

We just did an integration. We know that having integrated systems isn’t easy. I think our...

Oct 2020
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CIO

The vendor is very attentive. They are trying to put many new things out, but I wouldn’t give them...

Oct 2020
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CIO

The vendor has very good consultants on their support side. They don’t leave me hanging. They are...

Oct 2020
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CIO

My overall sense is that the vendor is in partnership with me and the hospital. Their receptiveness...

Oct 2020
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CIO

In terms of us reaching our expected outcomes, things have been moving along because we have had to...

Oct 2020
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CIO

We didn't have any training from the vendor this year. Perhaps a lot of our people aren't using...

Oct 2020
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CIO

When we try to implement something new, the vendor doesn't charge us. The vendor has given me many...

Oct 2020
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CIO

The vendor still isn't providing a web system like I think they should. The vendor is still in that...

Oct 2020
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CIO

We have some difficulty with integration with other systems. That is a lot of work. Our PACS is from...

Sep 2020
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CIO

When it comes to the overall product quality, there are some points that are clear advantages since...

Sep 2020
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CIO

The company’s executive involvement is better now. Our forecasted overall satisfaction always...

Sep 2020
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CIO

The vendor charges for every little thing. I would put that response in all capital letters and yell...

Sep 2020
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CIO

We have our contract done with the vendor, and I need them to tell me a receipt. They took several...

Sep 2020
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CIO

We have been the vendor's client for a very long time. They should have matured over that time. We...

Sep 2020
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CIO

We are trying to make the solution improve in certain regards to have the best situation and to work...

Sep 2020
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CIO

We can’t tell the users that the system isn’t good. We have to give them incentives to implement it....

Sep 2020
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CIO

The ease of use for the system is slightly lower because the system freezes sometimes. For example,...

Sep 2020
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CIO

I have a version that is coming soon. It comes every couple of months. We have to put a team on that...

Sep 2020
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CIO

We have external auditors looking around at our hospital, and we have medical auditors working here...

Sep 2020
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Director

I would not recommend the vendor. The quality of the support is very weak. Dedalus Healthcare...

Sep 2020
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Director

The product is very costly for our organization. The software is old, and now it is 100% a...

Sep 2020
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VP/Other Executive

Overall, we have problems with technology. Dedalus Healthcare Systems Group's technology model is...

Sep 2020
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VP/Other Executive

With our third-party vendor’s more recent changes, we noticed that the partnership with Dedalus...

Sep 2020
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VP/Other Executive

There have been some needs flagged for new tools and improvements that we still haven’t seen. We...

Sep 2020
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VP/Other Executive

The executives are completely engaged in maintaining our partnership, but I don’t perceive that at...

Sep 2020
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VP/Other Executive

With COVID-19, I didn’t see any effective changes, tangible things, or interfaces from the vendor....

Sep 2020
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Analyst/Coordinator

For us, MedView came at the right moment. We have noticed that our work has improved and that we are...

Sep 2020
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Analyst/Coordinator

Our team is completely unique. We have strong contact with the vendor, and that is why our hospital...

Sep 2020
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Analyst/Coordinator

With COVID-19, some of the vendor's professionals that we had a lot of contact with left the...

Sep 2020
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Analyst/Coordinator

I am not the most authorized person to talk about the EMR. From what I see while I look for...

Sep 2020
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Analyst/Coordinator

At first, when we divided up our teams so that someone could work from home and others could stay...

Sep 2020
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Analyst/Coordinator

The quality of the implementation team from Dedalus Healthcare Systems Group is hard to generalize....

Sep 2020
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Analyst/Coordinator

The EMR works well. The integration between MedView and our other software is good. MedView is very...

Sep 2020
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Analyst/Coordinator

Financially, I think the vendor charges for every little thing. If something is outside of the norm,...

Sep 2020
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Analyst/Coordinator

At our hospital, with the professionals that we have and the effort that we put out, we have been...

Sep 2020
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Director

In terms of innovation. MedView is obsolete. The system runs on Delphi. The internal structure has...

Sep 2020
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Director

Right now, MedView is not part of our long-term plans. The vendor will have a big transformation,...

Sep 2020
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Director

Maybe there have been more evolutions that I don't know about. The vendor was more readily available...

Sep 2020
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Director

The Agfa technical team that we have contact with helps us. I like that team a lot. The team members...

Sep 2020
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Director

Since the implementation, there hasn't been much training. Our business team does the budgeting, and...

Sep 2020
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Director

The last integration we had wasn't exactly interoperable, but we had integration with all the...

Sep 2020
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Director

Agfa is very rigid in terms of their contracts and internal procedures. The cost is very high for us...

Sep 2020
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Director

The vendor is lacking a sense of partnership. For example, when something was delivered, there was...

Sep 2020
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Director

I was able to get the vendor to keep punctual support when there was a problem. The vendor is going...

Sep 2020
(0)
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Director

The vendor does very well with what the tool permits. We are able to get information, data, and...

Sep 2020
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CEO/President

We have consultants doing analyses of our internal processes and training, and that is allowing us...

Aug 2020
(0)
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CEO/President

The vendor's implementation team is very good. When the vendor comes, they meet our expectations....

Aug 2020
(0)
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CEO/President

The proactivity of the vendor’s service changed recently. I would give the vendor the highest score...

Aug 2020
(0)
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CEO/President

I recently heard that the EMR was sold to Dedalus Healthcare Systems Group. I had never heard of...

Aug 2020
(0)
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Manager

We get positive feedback on the EMR from clinicians. Their responses have been positive. The...

Aug 2020
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Manager

We get a lot of complaints about the mobility of the EMR. If I had to list the main problems with...

Aug 2020
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Manager

For the implementation, I would give the vendor the highest score. They were very good. We don’t...

Aug 2020
(0)
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Manager

The product’s functionality is lacking a little. If the system doesn’t shift over to the web, our...

Aug 2020
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Director

Agfa was here to talk to us about the recent deal with Dedalus. We have tried to protect ourselves...

Mar 2020
(0)
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Director

Dedalus made the investment and probably already knows what they are going to do. Maybe their...

Mar 2020
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Director

We used MedView for prescriptions in the pharmacy, and we were on that for a few years. We are using...

Mar 2020
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Director

Our relationship with Agfa has been good because we are big and important to them. Our conversations...

Mar 2020
(0)
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Director

MedView has a bunch of formulas that we built. When we were implementing the system, it had very...

Mar 2020
(0)
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