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ORBIS (Non-US) (Central Europe) Comments
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KLAS Research Director - Everton Santos
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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Director

I don't want Dedalus Healthcare Systems Group to sacrifice the stability of ORBIS in favor of...

Jan 2021
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Director

Something that the vendor's leadership team could do to improve our overall experience is to...

Jan 2021
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Director

Our overall relationship with the vendor is good. The best part about working with Dedalus...

Jan 2021
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Director

An area of significant improvement for the vendor that we feel they can do better is around prices....

Jan 2021
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Director

Regarding the transition from Agfa to Dedalus Healthcare Systems Group, the fact that Agfa is now...

Jan 2021
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CIO

In terms of product evolution, I would love to have the vendor's leadership get the users more...

Jan 2021
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CIO

One of the things that I like the most about ORBIS is the overall integration of different solutions...

Jan 2021
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CIO

One key thing that would make the vendor better is lowering their high prices. The price that we pay...

Jan 2021
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CIO

The recent transition from Agfa to Dedalus Healthcare Systems Group happened without problems. We...

Jan 2021
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CIO

In terms of strategic focus over the next 12–18 months, I would recommend that the vendor focus on...

Jan 2021
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Director

If I could share one thing with the vendor executives about my experience using ORBIS, it would be...

Dec 2020
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Director

The cooperation with the Dedalus Healthcare Systems Group employees is very good. That is one of the...

Dec 2020
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Manager

Over the years, we have established a very good relationship with the vendor. They have given not...

Dec 2020
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Manager

Dedalus needs to give more heed to the special needs of large organizations, which have needs that...

Dec 2020
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Manager

ORBIS must have open IHE interface structures. Customers must be given the opportunity for more...

Dec 2020
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Manager

The transition to Dedalus has so far gone quietly.

Dec 2020
(0)
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Manager

Over the next 12–18 months, Agfa needs to focus on making modernization to ORBIS and creating more...

Dec 2020
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Director

The thing we like most about working with Agfa is the professional IT operations done by Agfa's...

Dec 2020
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Director

The transition to Dedalus has been unobtrusive. The transition has not yet been noticeable.

Dec 2020
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Director

For years, there has been a lack of binding commitment on innovations. ORBIS Mawi NICE came much too...

Dec 2020
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Director

The software has many shortcomings that only become apparent when we look at the details. For...

Dec 2020
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Director

Dedalus' pricing is not always in line with the market, especially in comparison with Dedalus' competitors....

Dec 2020
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Director

If there were one thing that the vendor leadership could improve about my experience, it would be to...

Nov 2020
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Director

What I like best about working with Dedalus Healthcare Systems Group is their extensive market...

Nov 2020
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Director

What I like the least about working with Dedalus is that often the poor update quality leaves gross...

Nov 2020
(0)
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Director

The transition from Agfa to Dedalus Healthcare Systems Group was fine. Customers were informed about...

Nov 2020
(0)
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Director

In terms of strategic focus over the next 12–18 months, I think Dedalus Healthcare Systems Group...

Nov 2020
(0)
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Director

The implementation of ORBIS was quite well planned. We had expectations for the timeline of the...

Nov 2020
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Director

As a customer, we would like to continue cooperation with Dedalus Healthcare Systems Group on an...

Nov 2020
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Manager

The module policy is slowly taking on ridiculous forms. Every action in the system must be licensed...

Nov 2020
(0)
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Manager

The transition from Agfa to Dedalus Healthcare Systems Group was not noticeable.

Nov 2020
(0)
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Manager

We would like to see more mobile use and longer update cycles as a priority over the next 18 months.

Nov 2020
(0)
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Manager

Agfa has a good ticket system and procedure for bug fixing. They are continuously expanding the...

Nov 2020
(0)
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Manager

From a product standpoint, there is further standardization required. There need to be uniform...

Nov 2020
(0)
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Director

I would like ORBIS to be more open in terms of interfaces and interoperability.

Nov 2020
(0)
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Director

We like that ORBIS has made a switch to a more modern basis with ORBIS U and HTML5 and that this is...

Nov 2020
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Director

There are sometimes very long reaction times between when we express our wishes for the product and...

Nov 2020
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Director

We do not like that Dedalus Healthcare Systems Group can provide few personnel resources for the...

Nov 2020
(0)
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Director

In some cases, there are big weaknesses in the interaction of old MAWI modules with newer ORBIS...

Nov 2020
(0)
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Director

Documentation and instructions for the ORBIS modules are one of the vendor's biggest weaknesses. The...

Nov 2020
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Director

We have a good relationship with our contact person from the vendor. The vendor has many good consultants....

Nov 2020
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Director

Sometimes the vendor is a tanker rather than a speedboat. There are many developments, such as...

Nov 2020
(0)
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Director

The transition from Agfa to Dedalus Healthcare Systems Group has been without problems.

Nov 2020
(0)
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Director

What didn't go well with our ORBIS implementation was that we planned multiple go-lives, and the...

Nov 2020
(0)
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Director

The vendor needs to improve the product's intuitive usage, usability, and performance. ORBIS has an...

Nov 2020
(0)
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Director

The integration with ORBIS is standard. Patient information flows back into the billing system. I...

Nov 2020
(0)
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Director

The only change we have seen since the acquisition is that there is a new logo when we start up the...

Nov 2020
(0)
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Director

Customer service should be all about proactivity. That is what Dedalus Healthcare Systems Group is...

Nov 2020
(0)
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Director

We have a very good relationship with the local people working at Dedalus Healthcare Systems Group....

Nov 2020
(0)
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Director

I like the stability, robustness, and modularity of the solution. We can have the new HTML5 module...

Nov 2020
(0)
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Director

ORBIS is initially closed and doesn't have any open interfaces. Rather, interfaces to other systems...

Nov 2020
(0)
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Manager

We are not a big organization. We want Dedalus Healthcare Systems Group to not forget their existing...

Nov 2020
(0)
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Manager

We like the tireless efforts of account managers and project managers in our country. The product...

Nov 2020
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Manager

The development quality of update deliveries urgently needs to improve. That is a source of great...

Nov 2020
(0)
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Manager

One person can apparently put telephone and web support in a bad light. We have had some bad...

Nov 2020
(0)
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Manager

Country-specific adaptations are concentrated too much on Germany when it comes to R&D. That is not...

Nov 2020
(0)
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Director

I am glad we have relied on the products of Dedalus Healthcare Systems Group and that the product...

Nov 2020
(0)
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Director

It is fun every day that we work together with the vendor on the future.

Nov 2020
(0)
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Director

The vendor representatives we work with are competent and carry out projects in a goal-oriented...

Nov 2020
(0)
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Director

We would like the ORBIS modules to fully map the processes in our hospitals without being...

Nov 2020
(0)
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Director

Sometimes the modules are structured very differently despite having the same base. The admins and...

Nov 2020
(0)
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Director

We haven't noticed much of a difference in the transition from Agfa to Dedalus Healthcare Systems...

Nov 2020
(0)
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Manager

So far, the transition from Agfa to Dedalus Healthcare Systems Group has absolutely gone smoothly...

Nov 2020
(0)
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Manager

We have had many problems with training people on ORBIS. New employees have no time to go over the...

Sep 2020
(0)
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Manager

The vendor was primed to help through COVID-19. They provided some special formulas for COVID-19...

Sep 2020
(0)
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Manager

It is possible that our leadership's strategy is to get rid of ORBIS and get another system. There...

Sep 2020
(0)
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Manager

Quite a few of the people who were employed at Agfa left the company after the Dedalus Healthcare...

Sep 2020
(0)
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Manager

We have had updates for ORBIS that were delayed by a few months. There were problems when the...

Sep 2020
(0)
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Manager

The integration of ORBIS with other applications is okay. The big problem is we cannot connect to...

Sep 2020
(0)
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