Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
ORBIS (Non-US) (Central Europe) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
I don't want Dedalus Healthcare Systems Group to sacrifice the stability of ORBIS in favor of...
Login or Create an Account to see details.
Director
Something that the vendor's leadership team could do to improve our overall experience is to...
Login or Create an Account to see details.
Director
Our overall relationship with the vendor is good. The best part about working with Dedalus...
Login or Create an Account to see details.
Director
An area of significant improvement for the vendor that we feel they can do better is around prices....
Login or Create an Account to see details.
Director
Regarding the transition from Agfa to Dedalus Healthcare Systems Group, the fact that Agfa is now...
Login or Create an Account to see details.
CIO
In terms of product evolution, I would love to have the vendor's leadership get the users more...
Login or Create an Account to see details.
CIO
One of the things that I like the most about ORBIS is the overall integration of different solutions...
Login or Create an Account to see details.
CIO
One key thing that would make the vendor better is lowering their high prices. The price that we pay...
Login or Create an Account to see details.
CIO
The recent transition from Agfa to Dedalus Healthcare Systems Group happened without problems. We...
Login or Create an Account to see details.
CIO
In terms of strategic focus over the next 12–18 months, I would recommend that the vendor focus on...
Login or Create an Account to see details.
Director
If I could share one thing with the vendor executives about my experience using ORBIS, it would be...
Login or Create an Account to see details.
Director
The cooperation with the Dedalus Healthcare Systems Group employees is very good. That is one of the...
Login or Create an Account to see details.
Manager
Over the years, we have established a very good relationship with the vendor. They have given not...
Login or Create an Account to see details.
Manager
Dedalus needs to give more heed to the special needs of large organizations, which have needs that...
Login or Create an Account to see details.
Manager
ORBIS must have open IHE interface structures. Customers must be given the opportunity for more...
Login or Create an Account to see details.
Manager
The transition to Dedalus has so far gone quietly.
Login or Create an Account to see details.
Manager
Over the next 12–18 months, Agfa needs to focus on making modernization to ORBIS and creating more...
Login or Create an Account to see details.
Director
The thing we like most about working with Agfa is the professional IT operations done by Agfa's...
Login or Create an Account to see details.
Director
The transition to Dedalus has been unobtrusive. The transition has not yet been noticeable.
Login or Create an Account to see details.
Director
For years, there has been a lack of binding commitment on innovations. ORBIS Mawi NICE came much too...
Login or Create an Account to see details.
Director
The software has many shortcomings that only become apparent when we look at the details. For...
Login or Create an Account to see details.
Director
Dedalus' pricing is not always in line with the market, especially in comparison with Dedalus' competitors....
Login or Create an Account to see details.
Director
If there were one thing that the vendor leadership could improve about my experience, it would be to...
Login or Create an Account to see details.
Director
What I like best about working with Dedalus Healthcare Systems Group is their extensive market...
Login or Create an Account to see details.
Director
What I like the least about working with Dedalus is that often the poor update quality leaves gross...
Login or Create an Account to see details.
Director
The transition from Agfa to Dedalus Healthcare Systems Group was fine. Customers were informed about...
Login or Create an Account to see details.
Director
In terms of strategic focus over the next 12–18 months, I think Dedalus Healthcare Systems Group...
Login or Create an Account to see details.
Director
The implementation of ORBIS was quite well planned. We had expectations for the timeline of the...
Login or Create an Account to see details.
Director
As a customer, we would like to continue cooperation with Dedalus Healthcare Systems Group on an...
Login or Create an Account to see details.
Manager
The module policy is slowly taking on ridiculous forms. Every action in the system must be licensed...
Login or Create an Account to see details.
Manager
The transition from Agfa to Dedalus Healthcare Systems Group was not noticeable.
Login or Create an Account to see details.
Manager
We would like to see more mobile use and longer update cycles as a priority over the next 18 months.
Login or Create an Account to see details.
Manager
Agfa has a good ticket system and procedure for bug fixing. They are continuously expanding the...
Login or Create an Account to see details.
Manager
From a product standpoint, there is further standardization required. There need to be uniform...
Login or Create an Account to see details.
Director
I would like ORBIS to be more open in terms of interfaces and interoperability.
Login or Create an Account to see details.
Director
We like that ORBIS has made a switch to a more modern basis with ORBIS U and HTML5 and that this is...
Login or Create an Account to see details.
Director
There are sometimes very long reaction times between when we express our wishes for the product and...
Login or Create an Account to see details.
Director
We do not like that Dedalus Healthcare Systems Group can provide few personnel resources for the...
Login or Create an Account to see details.
Director
In some cases, there are big weaknesses in the interaction of old MAWI modules with newer ORBIS...
Login or Create an Account to see details.
Director
Documentation and instructions for the ORBIS modules are one of the vendor's biggest weaknesses. The...
Login or Create an Account to see details.
Director
We have a good relationship with our contact person from the vendor. The vendor has many good consultants....
Login or Create an Account to see details.
Director
Sometimes the vendor is a tanker rather than a speedboat. There are many developments, such as...
Login or Create an Account to see details.
Director
The transition from Agfa to Dedalus Healthcare Systems Group has been without problems.
Login or Create an Account to see details.
Director
What didn't go well with our ORBIS implementation was that we planned multiple go-lives, and the...
Login or Create an Account to see details.
Director
The vendor needs to improve the product's intuitive usage, usability, and performance. ORBIS has an...
Login or Create an Account to see details.
Director
The integration with ORBIS is standard. Patient information flows back into the billing system. I...
Login or Create an Account to see details.
Director
The only change we have seen since the acquisition is that there is a new logo when we start up the...
Login or Create an Account to see details.
Director
Customer service should be all about proactivity. That is what Dedalus Healthcare Systems Group is...
Login or Create an Account to see details.
Director
We have a very good relationship with the local people working at Dedalus Healthcare Systems Group....
Login or Create an Account to see details.
Director
I like the stability, robustness, and modularity of the solution. We can have the new HTML5 module...
Login or Create an Account to see details.
Director
ORBIS is initially closed and doesn't have any open interfaces. Rather, interfaces to other systems...
Login or Create an Account to see details.
Manager
We are not a big organization. We want Dedalus Healthcare Systems Group to not forget their existing...
Login or Create an Account to see details.
Manager
We like the tireless efforts of account managers and project managers in our country. The product...
Login or Create an Account to see details.
Manager
The development quality of update deliveries urgently needs to improve. That is a source of great...
Login or Create an Account to see details.
Manager
One person can apparently put telephone and web support in a bad light. We have had some bad...
Login or Create an Account to see details.
Manager
Country-specific adaptations are concentrated too much on Germany when it comes to R&D. That is not...
Login or Create an Account to see details.
Director
I am glad we have relied on the products of Dedalus Healthcare Systems Group and that the product...
Login or Create an Account to see details.
Director
It is fun every day that we work together with the vendor on the future.
Login or Create an Account to see details.
Director
The vendor representatives we work with are competent and carry out projects in a goal-oriented...
Login or Create an Account to see details.
Director
We would like the ORBIS modules to fully map the processes in our hospitals without being...
Login or Create an Account to see details.
Director
Sometimes the modules are structured very differently despite having the same base. The admins and...
Login or Create an Account to see details.
Director
We haven't noticed much of a difference in the transition from Agfa to Dedalus Healthcare Systems...
Login or Create an Account to see details.
Manager
So far, the transition from Agfa to Dedalus Healthcare Systems Group has absolutely gone smoothly...
Login or Create an Account to see details.
Manager
We have had many problems with training people on ORBIS. New employees have no time to go over the...
Login or Create an Account to see details.
Manager
The vendor was primed to help through COVID-19. They provided some special formulas for COVID-19...
Login or Create an Account to see details.
Manager
It is possible that our leadership's strategy is to get rid of ORBIS and get another system. There...
Login or Create an Account to see details.
Manager
Quite a few of the people who were employed at Agfa left the company after the Dedalus Healthcare...
Login or Create an Account to see details.
Manager
We have had updates for ORBIS that were delayed by a few months. There were problems when the...
Login or Create an Account to see details.
Manager
The integration of ORBIS with other applications is okay. The big problem is we cannot connect to...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Reports
Preferences
Related Blogs
Winning in the Global (non-US) EMR Market
Insights from the Global (non-US) EMR Implementations Report
A Look at the Global (Non-US) EMR Market Share in 2019
A Global Collaborative: Bringing the Arch to Australia
Listening to Your Users: Understanding EHR Feedback