Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Acute Care EMR - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ORBIS (Non-US) (Central Europe) Comments
Filtered view: All

KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
View Advanced Filters

Advanced Filters

Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Reports

Current Time Inside Cache Tag Helper: 1/22/2021 8:48:07 AM and Model.EvProductId = 68255

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Acute Care EMR - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Other Observations & Comments

I don't want Dedalus Healthcare Systems Group to sacrifice the stability of ORBIS in favor of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Something that the vendor's leadership team could do to improve our overall experience is to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our overall relationship with the vendor is good. The best part about working with Dedalus...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

An area of significant improvement for the vendor that we feel they can do better is around prices....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Regarding the transition from Agfa to Dedalus Healthcare Systems Group, the fact that Agfa is now...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

In terms of product evolution, I would love to have the vendor's leadership get the users more...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

One of the things that I like the most about ORBIS is the overall integration of different solutions...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

One key thing that would make the vendor better is lowering their high prices. The price that we pay...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

The recent transition from Agfa to Dedalus Healthcare Systems Group happened without problems. We...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

In terms of strategic focus over the next 12–18 months, I would recommend that the vendor focus on...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If I could share one thing with the vendor executives about my experience using ORBIS, it would be...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The cooperation with the Dedalus Healthcare Systems Group employees is very good. That is one of the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Over the years, we have established a very good relationship with the vendor. They have given not...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Dedalus needs to give more heed to the special needs of large organizations, which have needs that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

ORBIS must have open IHE interface structures. Customers must be given the opportunity for more...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The transition to Dedalus has so far gone quietly.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Over the next 12–18 months, Agfa needs to focus on making modernization to ORBIS and creating more...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The thing we like most about working with Agfa is the professional IT operations done by Agfa's...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The transition to Dedalus has been unobtrusive. The transition has not yet been noticeable.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

For years, there has been a lack of binding commitment on innovations. ORBIS Mawi NICE came much too...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The software has many shortcomings that only become apparent when we look at the details. For...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Dedalus' pricing is not always in line with the market, especially in comparison with Dedalus' competitors....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If there were one thing that the vendor leadership could improve about my experience, it would be to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

What I like best about working with Dedalus Healthcare Systems Group is their extensive market...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

What I like the least about working with Dedalus is that often the poor update quality leaves gross...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The transition from Agfa to Dedalus Healthcare Systems Group was fine. Customers were informed about...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

In terms of strategic focus over the next 12–18 months, I think Dedalus Healthcare Systems Group...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation of ORBIS was quite well planned. We had expectations for the timeline of the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

As a customer, we would like to continue cooperation with Dedalus Healthcare Systems Group on an...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The module policy is slowly taking on ridiculous forms. Every action in the system must be licensed...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The transition from Agfa to Dedalus Healthcare Systems Group was not noticeable.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to see more mobile use and longer update cycles as a priority over the next 18 months.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Agfa has a good ticket system and procedure for bug fixing. They are continuously expanding the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

From a product standpoint, there is further standardization required. There need to be uniform...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I would like ORBIS to be more open in terms of interfaces and interoperability.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We like that ORBIS has made a switch to a more modern basis with ORBIS U and HTML5 and that this is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There are sometimes very long reaction times between when we express our wishes for the product and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We do not like that Dedalus Healthcare Systems Group can provide few personnel resources for the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

In some cases, there are big weaknesses in the interaction of old MAWI modules with newer ORBIS...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Documentation and instructions for the ORBIS modules are one of the vendor's biggest weaknesses. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a good relationship with our contact person from the vendor. The vendor has many good consultants....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Sometimes the vendor is a tanker rather than a speedboat. There are many developments, such as...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The transition from Agfa to Dedalus Healthcare Systems Group has been without problems.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

What didn't go well with our ORBIS implementation was that we planned multiple go-lives, and the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor needs to improve the product's intuitive usage, usability, and performance. ORBIS has an...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration with ORBIS is standard. Patient information flows back into the billing system. I...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The only change we have seen since the acquisition is that there is a new logo when we start up the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Customer service should be all about proactivity. That is what Dedalus Healthcare Systems Group is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very good relationship with the local people working at Dedalus Healthcare Systems Group....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I like the stability, robustness, and modularity of the solution. We can have the new HTML5 module...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

ORBIS is initially closed and doesn't have any open interfaces. Rather, interfaces to other systems...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are not a big organization. We want Dedalus Healthcare Systems Group to not forget their existing...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We like the tireless efforts of account managers and project managers in our country. The product...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The development quality of update deliveries urgently needs to improve. That is a source of great...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One person can apparently put telephone and web support in a bad light. We have had some bad...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Country-specific adaptations are concentrated too much on Germany when it comes to R&D. That is not...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am glad we have relied on the products of Dedalus Healthcare Systems Group and that the product...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It is fun every day that we work together with the vendor on the future.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor representatives we work with are competent and carry out projects in a goal-oriented...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We would like the ORBIS modules to fully map the processes in our hospitals without being...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sometimes the modules are structured very differently despite having the same base. The admins and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We haven't noticed much of a difference in the transition from Agfa to Dedalus Healthcare Systems...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

So far, the transition from Agfa to Dedalus Healthcare Systems Group has absolutely gone smoothly...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had many problems with training people on ORBIS. New employees have no time to go over the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor was primed to help through COVID-19. They provided some special formulas for COVID-19...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

It is possible that our leadership's strategy is to get rid of ORBIS and get another system. There...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Quite a few of the people who were employed at Agfa left the company after the Dedalus Healthcare...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had updates for ORBIS that were delayed by a few months. There were problems when the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The integration of ORBIS with other applications is okay. The big problem is we cannot connect to...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Agfa has kept their promises, but not all of them. There are areas where we still don’t have any...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The level of support that we get depends on which areas we need support in. For the more technical...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We tried to lump an electronic dictation project together with Agfa. That failed because the product...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I haven’t seen the vendor support us proactively. I would like to see more interaction from Agfa,...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We hope that Agfa will stick with ORBIS because we think that they are heading in the right direction....

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF