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ORBIS (Non-US) (Central Europe) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
I don't want Dedalus Healthcare Systems Group to sacrifice the stability of ORBIS in favor of...
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Director
Service and Support
Something that the vendor's leadership team could do to improve our overall experience is to...
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Director
Relationship
Our overall relationship with the vendor is good. The best part about working with Dedalus...
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Director
ROI / Cost (care and feeding)
An area of significant improvement for the vendor that we feel they can do better is around prices....
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Director
Relationship
Regarding the transition from Agfa to Dedalus Healthcare Systems Group, the fact that Agfa is now...
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CIO
Technology
In terms of product evolution, I would love to have the vendor's leadership get the users more...
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CIO
Interfacing and Integration
One of the things that I like the most about ORBIS is the overall integration of different solutions...
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CIO
ROI / Cost (care and feeding)
One key thing that would make the vendor better is lowering their high prices. The price that we pay...
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CIO
Other Observations & Comments
The recent transition from Agfa to Dedalus Healthcare Systems Group happened without problems. We...
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CIO
Other Observations & Comments
In terms of strategic focus over the next 12–18 months, I would recommend that the vendor focus on...
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Director
Service and Support
If I could share one thing with the vendor executives about my experience using ORBIS, it would be...
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Director
Relationship
The cooperation with the Dedalus Healthcare Systems Group employees is very good. That is one of the...
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Manager
Relationship
Over the years, we have established a very good relationship with the vendor. They have given not...
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Manager
Service and Support
Dedalus needs to give more heed to the special needs of large organizations, which have needs that...
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Manager
Technology
ORBIS must have open IHE interface structures. Customers must be given the opportunity for more...
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Manager
Other Observations & Comments
The transition to Dedalus has so far gone quietly.
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Manager
Interfacing and Integration
Over the next 12–18 months, Agfa needs to focus on making modernization to ORBIS and creating more...
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Director
Service and Support
The thing we like most about working with Agfa is the professional IT operations done by Agfa's...
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Director
Other Observations & Comments
The transition to Dedalus has been unobtrusive. The transition has not yet been noticeable.
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Director
Technology
For years, there has been a lack of binding commitment on innovations. ORBIS Mawi NICE came much too...
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Director
Functionality and Upgrades
The software has many shortcomings that only become apparent when we look at the details. For...
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Director
ROI / Cost (care and feeding)
Dedalus' pricing is not always in line with the market, especially in comparison with Dedalus' competitors....
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Director
Functionality and Upgrades
If there were one thing that the vendor leadership could improve about my experience, it would be to...
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Director
Service and Support
What I like best about working with Dedalus Healthcare Systems Group is their extensive market...
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Director
Functionality and Upgrades
What I like the least about working with Dedalus is that often the poor update quality leaves gross...
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Director
Relationship
The transition from Agfa to Dedalus Healthcare Systems Group was fine. Customers were informed about...
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Director
Other Observations & Comments
In terms of strategic focus over the next 12–18 months, I think Dedalus Healthcare Systems Group...
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Director
Implementation and Training
The implementation of ORBIS was quite well planned. We had expectations for the timeline of the...
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Director
Future Outlook
As a customer, we would like to continue cooperation with Dedalus Healthcare Systems Group on an...
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Manager
Service and Support
The module policy is slowly taking on ridiculous forms. Every action in the system must be licensed...
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Manager
Relationship
The transition from Agfa to Dedalus Healthcare Systems Group was not noticeable.
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Manager
Functionality and Upgrades
We would like to see more mobile use and longer update cycles as a priority over the next 18 months.
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Manager
Service and Support
Agfa has a good ticket system and procedure for bug fixing. They are continuously expanding the...
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Manager
Functionality and Upgrades
From a product standpoint, there is further standardization required. There need to be uniform...
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Director
Interfacing and Integration
I would like ORBIS to be more open in terms of interfaces and interoperability.
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Director
Technology
We like that ORBIS has made a switch to a more modern basis with ORBIS U and HTML5 and that this is...
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Director
Service and Support
There are sometimes very long reaction times between when we express our wishes for the product and...
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Director
Implementation and Training
We do not like that Dedalus Healthcare Systems Group can provide few personnel resources for the...
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Director
Interfacing and Integration
In some cases, there are big weaknesses in the interaction of old MAWI modules with newer ORBIS...
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Director
Functionality and Upgrades
Documentation and instructions for the ORBIS modules are one of the vendor's biggest weaknesses. The...
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Director
Relationship
We have a good relationship with our contact person from the vendor. The vendor has many good consultants....
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Director
Other Observations & Comments
Sometimes the vendor is a tanker rather than a speedboat. There are many developments, such as...
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Director
Relationship
The transition from Agfa to Dedalus Healthcare Systems Group has been without problems.
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Director
Implementation and Training
What didn't go well with our ORBIS implementation was that we planned multiple go-lives, and the...
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Director
Functionality and Upgrades
The vendor needs to improve the product's intuitive usage, usability, and performance. ORBIS has an...
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Director
Interfacing and Integration
The integration with ORBIS is standard. Patient information flows back into the billing system. I...
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Director
Relationship
The only change we have seen since the acquisition is that there is a new logo when we start up the...
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Director
Service and Support
Customer service should be all about proactivity. That is what Dedalus Healthcare Systems Group is...
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Director
Relationship
We have a very good relationship with the local people working at Dedalus Healthcare Systems Group....
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Director
Future Outlook
I like the stability, robustness, and modularity of the solution. We can have the new HTML5 module...
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Director
ROI / Cost (care and feeding)
ORBIS is initially closed and doesn't have any open interfaces. Rather, interfaces to other systems...
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Manager
Other Observations & Comments
We are not a big organization. We want Dedalus Healthcare Systems Group to not forget their existing...
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Manager
Functionality and Upgrades
We like the tireless efforts of account managers and project managers in our country. The product...
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Manager
Functionality and Upgrades
The development quality of update deliveries urgently needs to improve. That is a source of great...
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Manager
Service and Support
One person can apparently put telephone and web support in a bad light. We have had some bad...
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Manager
Other Observations & Comments
Country-specific adaptations are concentrated too much on Germany when it comes to R&D. That is not...
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Director
Functionality and Upgrades
I am glad we have relied on the products of Dedalus Healthcare Systems Group and that the product...
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Director
Relationship
It is fun every day that we work together with the vendor on the future.
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Director
Service and Support
The vendor representatives we work with are competent and carry out projects in a goal-oriented...
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Director
Other Observations & Comments
We would like the ORBIS modules to fully map the processes in our hospitals without being...
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Director
Functionality and Upgrades
Sometimes the modules are structured very differently despite having the same base. The admins and...
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Director
ROI / Cost (care and feeding)
We haven't noticed much of a difference in the transition from Agfa to Dedalus Healthcare Systems...
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Manager
Relationship
So far, the transition from Agfa to Dedalus Healthcare Systems Group has absolutely gone smoothly...
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Manager
Implementation and Training
We have had many problems with training people on ORBIS. New employees have no time to go over the...
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Manager
Service and Support
The vendor was primed to help through COVID-19. They provided some special formulas for COVID-19...
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Manager
Other Observations & Comments
It is possible that our leadership's strategy is to get rid of ORBIS and get another system. There...
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Manager
Relationship
Quite a few of the people who were employed at Agfa left the company after the Dedalus Healthcare...
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Manager
Implementation and Training
We have had updates for ORBIS that were delayed by a few months. There were problems when the...
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Manager
Functionality and Upgrades
The integration of ORBIS with other applications is okay. The big problem is we cannot connect to...
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Manager
Relationship
Agfa has kept their promises, but not all of them. There are areas where we still don’t have any...
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Manager
Service and Support
The level of support that we get depends on which areas we need support in. For the more technical...
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Manager
Functionality and Upgrades
We tried to lump an electronic dictation project together with Agfa. That failed because the product...
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Manager
Relationship
I haven’t seen the vendor support us proactively. I would like to see more interaction from Agfa,...
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Manager
Future Outlook
We hope that Agfa will stick with ORBIS because we think that they are heading in the right direction....
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