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ORBIS (Non-US) (Central Europe) Comments
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Commentary Summary
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User Commentary
Director
ORBIS has lots of functionalities. We are trying to use some of them, but we really have a problem...
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Director
I don't want Dedalus Healthcare Systems Group to sacrifice the stability of ORBIS in favor of...
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Director
Something that the vendor's leadership team could do to improve our overall experience is to...
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Director
Our overall relationship with the vendor is good. The best part about working with Dedalus...
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Director
An area of significant improvement for the vendor that we feel they can do better is around prices....
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Director
Regarding the transition from Agfa to Dedalus Healthcare Systems Group, the fact that Agfa is now...
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CIO
In terms of product evolution, I would love to have the vendor's leadership get the users more...
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CIO
One of the things that I like the most about ORBIS is the overall integration of different solutions...
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CIO
One key thing that would make the vendor better is lowering their high prices. The price that we pay...
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CIO
The recent transition from Agfa to Dedalus Healthcare Systems Group happened without problems. We...
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CIO
In terms of strategic focus over the next 12–18 months, I would recommend that the vendor focus on...
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Director
If I could share one thing with the vendor executives about my experience using ORBIS, it would be...
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Director
The cooperation with the Dedalus Healthcare Systems Group employees is very good. That is one of the...
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Manager
Over the years, we have established a very good relationship with the vendor. They have given not...
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Manager
Dedalus needs to give more heed to the special needs of large organizations, which have needs that...
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Manager
ORBIS must have open IHE interface structures. Customers must be given the opportunity for more...
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Manager
The transition to Dedalus has so far gone quietly.
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Manager
Over the next 12–18 months, Agfa needs to focus on making modernization to ORBIS and creating more...
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Director
The thing we like most about working with Agfa is the professional IT operations done by Agfa's...
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Director
The transition to Dedalus has been unobtrusive. The transition has not yet been noticeable.
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Director
For years, there has been a lack of binding commitment on innovations. ORBIS Mawi NICE came much too...
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Director
The software has many shortcomings that only become apparent when we look at the details. For...
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Director
Dedalus' pricing is not always in line with the market, especially in comparison with Dedalus' competitors....
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Director
If there were one thing that the vendor leadership could improve about my experience, it would be to...
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Director
What I like best about working with Dedalus Healthcare Systems Group is their extensive market...
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Director
What I like the least about working with Dedalus is that often the poor update quality leaves gross...
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Director
The transition from Agfa to Dedalus Healthcare Systems Group was fine. Customers were informed about...
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Director
In terms of strategic focus over the next 12–18 months, I think Dedalus Healthcare Systems Group...
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Director
The implementation of ORBIS was quite well planned. We had expectations for the timeline of the...
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Director
As a customer, we would like to continue cooperation with Dedalus Healthcare Systems Group on an...
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Manager
The module policy is slowly taking on ridiculous forms. Every action in the system must be licensed...
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Manager
The transition from Agfa to Dedalus Healthcare Systems Group was not noticeable.
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Manager
We would like to see more mobile use and longer update cycles as a priority over the next 18 months.
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Manager
Agfa has a good ticket system and procedure for bug fixing. They are continuously expanding the...
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Manager
From a product standpoint, there is further standardization required. There need to be uniform...
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Director
I would like ORBIS to be more open in terms of interfaces and interoperability.
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Director
We like that ORBIS has made a switch to a more modern basis with ORBIS U and HTML5 and that this is...
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Director
There are sometimes very long reaction times between when we express our wishes for the product and...
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Director
We do not like that Dedalus Healthcare Systems Group can provide few personnel resources for the...
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Director
In some cases, there are big weaknesses in the interaction of old MAWI modules with newer ORBIS...
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Director
Documentation and instructions for the ORBIS modules are one of the vendor's biggest weaknesses. The...
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Director
We have a good relationship with our contact person from the vendor. The vendor has many good consultants....
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Director
Sometimes the vendor is a tanker rather than a speedboat. There are many developments, such as...
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Director
The transition from Agfa to Dedalus Healthcare Systems Group has been without problems.
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Director
What didn't go well with our ORBIS implementation was that we planned multiple go-lives, and the...
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Director
The vendor needs to improve the product's intuitive usage, usability, and performance. ORBIS has an...
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Director
The integration with ORBIS is standard. Patient information flows back into the billing system. I...
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Director
The only change we have seen since the acquisition is that there is a new logo when we start up the...
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Director
Customer service should be all about proactivity. That is what Dedalus Healthcare Systems Group is...
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Director
We have a very good relationship with the local people working at Dedalus Healthcare Systems Group....
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Director
I like the stability, robustness, and modularity of the solution. We can have the new HTML5 module...
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Director
ORBIS is initially closed and doesn't have any open interfaces. Rather, interfaces to other systems...
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Manager
We are not a big organization. We want Dedalus Healthcare Systems Group to not forget their existing...
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Manager
We like the tireless efforts of account managers and project managers in our country. The product...
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Manager
The development quality of update deliveries urgently needs to improve. That is a source of great...
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Manager
One person can apparently put telephone and web support in a bad light. We have had some bad...
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Manager
Country-specific adaptations are concentrated too much on Germany when it comes to R&D. That is not...
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Director
I am glad we have relied on the products of Dedalus Healthcare Systems Group and that the product...
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Director
It is fun every day that we work together with the vendor on the future.
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Director
The vendor representatives we work with are competent and carry out projects in a goal-oriented...
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Director
We would like the ORBIS modules to fully map the processes in our hospitals without being...
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Director
Sometimes the modules are structured very differently despite having the same base. The admins and...
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Director
We haven't noticed much of a difference in the transition from Agfa to Dedalus Healthcare Systems...
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Manager
So far, the transition from Agfa to Dedalus Healthcare Systems Group has absolutely gone smoothly...
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Manager
We have had many problems with training people on ORBIS. New employees have no time to go over the...
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Manager
The vendor was primed to help through COVID-19. They provided some special formulas for COVID-19...
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Manager
It is possible that our leadership's strategy is to get rid of ORBIS and get another system. There...
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Manager
Quite a few of the people who were employed at Agfa left the company after the Dedalus Healthcare...
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Manager
We have had updates for ORBIS that were delayed by a few months. There were problems when the...
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Manager
The integration of ORBIS with other applications is okay. The big problem is we cannot connect to...
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