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ORBIS (Non-US) (Central Europe)
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Everton Santos
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User Commentary

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Director

ORBIS is very functional. For every case needed, there is a function, but the quality level isn't...

Sep 2021
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Director

The system's interfaces are very cheap or not possible, and that is a negative thing.

Sep 2021
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Director

ORBIS has lots of functionalities. We are trying to use some of them, but we really have a problem...

May 2021
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Director

I don't want Dedalus Healthcare Systems Group to sacrifice the stability of ORBIS in favor of...

Jan 2021
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Director

Something that the vendor's leadership team could do to improve our overall experience is to...

Jan 2021
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Director

Our overall relationship with the vendor is good. The best part about working with Dedalus...

Jan 2021
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Director

An area of significant improvement for the vendor that we feel they can do better is around prices....

Jan 2021
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Director

Regarding the transition from Agfa to Dedalus Healthcare Systems Group, the fact that Agfa is now...

Jan 2021
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CIO

In terms of product evolution, I would love to have the vendor's leadership get the users more...

Jan 2021
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CIO

One of the things that I like the most about ORBIS is the overall integration of different solutions...

Jan 2021
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CIO

One key thing that would make the vendor better is lowering their high prices. The price that we pay...

Jan 2021
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CIO

The recent transition from Agfa to Dedalus Healthcare Systems Group happened without problems. We...

Jan 2021
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CIO

In terms of strategic focus over the next 12–18 months, I would recommend that the vendor focus on...

Jan 2021
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Director

If I could share one thing with the vendor executives about my experience using ORBIS, it would be...

Dec 2020
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Director

The cooperation with the Dedalus Healthcare Systems Group employees is very good. That is one of the...

Dec 2020
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Manager

Over the years, we have established a very good relationship with the vendor. They have given not...

Dec 2020
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Manager

Dedalus needs to give more heed to the special needs of large organizations, which have needs that...

Dec 2020
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Manager

ORBIS must have open IHE interface structures. Customers must be given the opportunity for more...

Dec 2020
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(0)
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Manager

The transition to Dedalus has so far gone quietly.

Dec 2020
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(0)
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Manager

Over the next 12–18 months, Agfa needs to focus on making modernization to ORBIS and creating more...

Dec 2020
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(0)
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Director

The thing we like most about working with Agfa is the professional IT operations done by Agfa's...

Dec 2020
||
(0)
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Director

The transition to Dedalus has been unobtrusive. The transition has not yet been noticeable.

Dec 2020
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(0)
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Director

For years, there has been a lack of binding commitment on innovations. ORBIS Mawi NICE came much too...

Dec 2020
||
(0)
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Director

The software has many shortcomings that only become apparent when we look at the details. For...

Dec 2020
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(0)
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Director

Dedalus' pricing is not always in line with the market, especially in comparison with Dedalus' competitors....

Dec 2020
||
(0)
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Director

If there were one thing that the vendor leadership could improve about my experience, it would be to...

Nov 2020
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(0)
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Director

What I like best about working with Dedalus Healthcare Systems Group is their extensive market...

Nov 2020
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(0)
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Director

What I like the least about working with Dedalus is that often the poor update quality leaves gross...

Nov 2020
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(0)
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Director

The transition from Agfa to Dedalus Healthcare Systems Group was fine. Customers were informed about...

Nov 2020
||
(0)
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 or  to see details.

Director

In terms of strategic focus over the next 12–18 months, I think Dedalus Healthcare Systems Group...

Nov 2020
||
(0)
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 or  to see details.

Director

The implementation of ORBIS was quite well planned. We had expectations for the timeline of the...

Nov 2020
||
(0)
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Director

As a customer, we would like to continue cooperation with Dedalus Healthcare Systems Group on an...

Nov 2020
||
(0)
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Manager

The module policy is slowly taking on ridiculous forms. Every action in the system must be licensed...

Nov 2020
||
(0)
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Manager

The transition from Agfa to Dedalus Healthcare Systems Group was not noticeable.

Nov 2020
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(0)
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Manager

We would like to see more mobile use and longer update cycles as a priority over the next 18 months.

Nov 2020
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(0)
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Manager

Agfa has a good ticket system and procedure for bug fixing. They are continuously expanding the...

Nov 2020
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(0)
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Manager

From a product standpoint, there is further standardization required. There need to be uniform...

Nov 2020
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(0)
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Director

I would like ORBIS to be more open in terms of interfaces and interoperability.

Nov 2020
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(0)
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Director

We like that ORBIS has made a switch to a more modern basis with ORBIS U and HTML5 and that this is...

Nov 2020
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(0)
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Director

There are sometimes very long reaction times between when we express our wishes for the product and...

Nov 2020
||
(0)
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Director

We do not like that Dedalus Healthcare Systems Group can provide few personnel resources for the...

Nov 2020
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(0)
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Director

In some cases, there are big weaknesses in the interaction of old MAWI modules with newer ORBIS...

Nov 2020
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(0)
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Director

Documentation and instructions for the ORBIS modules are one of the vendor's biggest weaknesses. The...

Nov 2020
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(0)
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Director

We have a good relationship with our contact person from the vendor. The vendor has many good consultants....

Nov 2020
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(0)
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Director

Sometimes the vendor is a tanker rather than a speedboat. There are many developments, such as...

Nov 2020
||
(0)
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Director

The transition from Agfa to Dedalus Healthcare Systems Group has been without problems.

Nov 2020
||
(0)
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 or  to see details.

Director

What didn't go well with our ORBIS implementation was that we planned multiple go-lives, and the...

Nov 2020
||
(0)
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Director

The vendor needs to improve the product's intuitive usage, usability, and performance. ORBIS has an...

Nov 2020
||
(0)
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Director

The integration with ORBIS is standard. Patient information flows back into the billing system. I...

Nov 2020
||
(0)
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Director

The only change we have seen since the acquisition is that there is a new logo when we start up the...

Nov 2020
||
(0)
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Director

Customer service should be all about proactivity. That is what Dedalus Healthcare Systems Group is...

Nov 2020
||
(0)
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Director

We have a very good relationship with the local people working at Dedalus Healthcare Systems Group....

Nov 2020
||
(0)
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Director

I like the stability, robustness, and modularity of the solution. We can have the new HTML5 module...

Nov 2020
||
(0)
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Director

ORBIS is initially closed and doesn't have any open interfaces. Rather, interfaces to other systems...

Nov 2020
||
(0)
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Manager

We are not a big organization. We want Dedalus Healthcare Systems Group to not forget their existing...

Nov 2020
||
(0)
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Manager

We like the tireless efforts of account managers and project managers in our country. The product...

Nov 2020
||
(0)
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Manager

The development quality of update deliveries urgently needs to improve. That is a source of great...

Nov 2020
||
(0)
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Manager

One person can apparently put telephone and web support in a bad light. We have had some bad...

Nov 2020
||
(0)
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Manager

Country-specific adaptations are concentrated too much on Germany when it comes to R&D. That is not...

Nov 2020
||
(0)
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Director

I am glad we have relied on the products of Dedalus Healthcare Systems Group and that the product...

Nov 2020
||
(0)
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Director

It is fun every day that we work together with the vendor on the future.

Nov 2020
||
(0)
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Director

The vendor representatives we work with are competent and carry out projects in a goal-oriented...

Nov 2020
||
(0)
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Director

We would like the ORBIS modules to fully map the processes in our hospitals without being...

Nov 2020
||
(0)
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 or  to see details.

Director

Sometimes the modules are structured very differently despite having the same base. The admins and...

Nov 2020
||
(0)
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 or  to see details.

Director

We haven't noticed much of a difference in the transition from Agfa to Dedalus Healthcare Systems...

Nov 2020
||
(0)
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Manager

So far, the transition from Agfa to Dedalus Healthcare Systems Group has absolutely gone smoothly...

Nov 2020
||
(0)
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View All Reports
Related Reports
Performance
KLAS article icon
Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.
Performance
KLAS article icon
Global EMR Performance 2018
06 November 18    |   Everton Santos and Jonathan Christensen
EMR adoption has grown significantly, rapidly changing the global EMR landscape. While previous KLAS reports gave mainly aggregate, global views of EMR performance, the state of the market is now such that KLAS can also more deeply examine vendor performance by region, giving provider organizations a more valuable, accurate picture of how vendors respond to regional needs. As part of this regional emphasis, this report examines how confident customers are in their vendor’s overall R&D efforts, in their dedication to healthcare in various regions, and in their ability to strategically partner with organizations to help drive deeper EMR adoption.



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