DeliverHealth Transcription Services (Nuance)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Our overall satisfaction has been good. The vendor is quick to respond to our issues. Our...
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I didn't get the training that I needed when I started here. The firm could do better with training.
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DeliverHealth needs to meet our template standards. From a contractual standpoint, DeliverHealth...
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DeliverHealth is honoring our pricing now, but they want to increase it, and I am not happy about...
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DeliverHealth is doing a good job with turnaround time. They are also very supportive and...
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One thing that my providers like to do is use the mobile option. This is hard because it is not as...
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We have tried to get ahold of DeliverHealth about their charges in relation to our volume. The firm...
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DeliverHealth’s turnaround times are really good, and so are the firm's quality scores. The firm...
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The staff members at DeliverHealth are amazing. They communicate regularly.
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The transition from Nuance to DeliverHealth felt a little rushed. The announcement came out, and...
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I am happy with the services. I think that everything is fine. The quality has been pretty good.
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I was a little worried when the firm went from Nuance to DeliverHealth that the service would go...
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DeliverHealth transcribes our reports in a timely manner, and they respond to our help desk tickets...
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The firm is fine, but I just don’t feel like DeliverHealth has provided the same level of service...
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Overall, the firm’s turnaround times are still good. The quality of their work is good. The firm's...
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The firm is in the business of charging for everything. The firm consistently meets my expectations...
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DeliverHealth turns around reports quickly. The reports are always within turnaround time and are...
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I don't have a lot of communication with DeliverHealth. I get a monthly report from them with the...
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I don’t hear anything about DeliverHealth's transcription quality, so things are going well.
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The weakness of DeliverHealth is that splitting out got confusing, especially when we were trying to...
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DeliverHealth is incredibly easy to work with. They are super responsive. The customer service is...
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I don't interact with the firm very often, but I don't often have a need to. There has been a lot of...
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Our use is pretty limited, so there are not a lot of outcomes that we are trying to get out of...
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Nuance's transcription services are fine. The work they do for us is completely average and doesn’t...
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I don’t know whether the staff that Nuance has working on our transcription completely understands...
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DeliverHealth definitely delivers on their quality, and their turnaround time and pricing are...
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DeliverHealth consistently exceeds expectations. We have asked them to step up to some work outside...
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We have specific groups of colleagues from DeliverHealth that are assigned to us, so they know us...
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When we found out about DeliverHealth's acquisition of Nuance's transcription services, it was...
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I took over the team that works with Nuance around the time of the massive data breach. Things were...
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After we started using Dragon Medical One, some physicians did not switch back to voice...
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We have dedicated DeliverHealth account representatives. They schedule monthly calls with us. They...
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Things are going very well. We have everything down to a science at this point. The transition that...
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We are still fairly new to DeliverHealth since their purchase of Nuance's transcription technology...
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Although I can tell the transcription team hired additional staff, it appears our primary contacts...
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I would recommend DeliverHealth. They have provided good service for us. For a bit during the...
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DeliverHealth exceeded our expectations. We had an issue at our facility that affected our...
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Since DeliverHealth took over the transcription services side of Nuance, I don’t know who my direct...
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If we have issues, they are resolved quickly. We meet with DeliverHealth regularly. I can't recall a...
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Whenever we ask DeliverHealth for something, it is done immediately. We rarely have to escalate...
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Our relationship with Nuance has been good. Nuance is timely, and they offer to meet with us when...
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DeliverHealth has been perfect. We have no problems with them. Some doctors are using transcription...
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I haven't seen any changes since the move from Nuance to DeliverHealth. The firm planned carefully...
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DeliverHealth’s executive involvement is high. We try to meet every once in a while to see whether...
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There was a time when we had issues, and DeliverHealth went to work on them quickly. Resolving them...
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Our providers have a choice about what to do for dictation. Some providers want to be more mobile....
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We have been with the firm for many years. Recently, we were informed that they were making some...
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I always give Nuance high ratings because they always do extra work, and I respect that. There have...
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The firm's transcriptions services are phenomenal. If a dictation document is supposed to post to a...
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The firm is great about communication. They provide us with spreadsheets for all our facilities. The...
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I can’t think of anything the firm could improve. They have had to get creative with the way their...
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Recently, the firm changed to DeliverHealth. That is when they were acquired by Microsoft. Since...
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DeliverHealth used to be part of Nuance, but then the firm split. DeliverHealth got the...
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Whenever we have an issue with a particular dictation or transcription, Nuance responds very...
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When Nuance moved to DeliverHealth, our Nuance resources were taken. Given my history with Nuance, I...
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The turnaround times are fine. In terms of customer service, the vendor is pretty timely with...
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DeliverHealth has a new name because they separated the business, but they told us that everything...
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We do quality checks, so if we notice anything that is wrong, we provide the vendor with that...
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We are with a new project manager because the other one was not very timely and didn't communicate....
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An opportunity for improvement for the vendor is their communication about upgrades. With the...
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When we started with DeliverHealth, they were very hands on. And then they grew and grew, and at one...
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DeliverHealth always fixes our problems. I don’t think we have had to escalate any issues lately.
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DeliverHealth is not proactive. The only time they reach out is when there is going to be a change....
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The DeliverHealth system does what I need them to do. There are things that could make our...
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We don’t have a lot of hiccups with DeliverHealth. There are some times where I can’t access certain...
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