DeliverHealth Transcription Services (Nuance)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
DeliverHealth definitely delivers on their quality, and their turnaround time and pricing are...
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DeliverHealth consistently exceeds expectations. We have asked them to step up to some work outside...
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We have specific groups of colleagues from DeliverHealth that are assigned to us, so they know us...
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When we found out about DeliverHealth's acquisition of Nuance's transcription services, it was...
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I took over the team that works with Nuance around the time of the massive data breach. Things were...
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After we started using Dragon Medical One, some physicians did not switch back to voice...
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We have dedicated DeliverHealth account representatives. They schedule monthly calls with us. They...
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Things are going very well. We have everything down to a science at this point. The transition that...
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We are still fairly new to DeliverHealth since their purchase of Nuance's transcription technology...
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Although I can tell the transcription team hired additional staff, it appears our primary contacts...
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I would recommend DeliverHealth. They have provided good service for us. For a bit during the...
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DeliverHealth exceeded our expectations. We had an issue at our facility that affected our...
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Since DeliverHealth took over the transcription services side of Nuance, I don’t know who my direct...
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If we have issues, they are resolved quickly. We meet with DeliverHealth regularly. I can't recall a...
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Whenever we ask DeliverHealth for something, it is done immediately. We rarely have to escalate...
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Our relationship with Nuance has been good. Nuance is timely, and they offer to meet with us when...
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DeliverHealth has been perfect. We have no problems with them. Some doctors are using transcription...
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I haven't seen any changes since the move from Nuance to DeliverHealth. The firm planned carefully...
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DeliverHealth’s executive involvement is high. We try to meet every once in a while to see whether...
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There was a time when we had issues, and DeliverHealth went to work on them quickly. Resolving them...
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Our providers have a choice about what to do for dictation. Some providers want to be more mobile....
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We have been with the firm for many years. Recently, we were informed that they were making some...
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I always give Nuance high ratings because they always do extra work, and I respect that. There have...
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The firm's transcriptions services are phenomenal. If a dictation document is supposed to post to a...
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The firm is great about communication. They provide us with spreadsheets for all our facilities. The...
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I can’t think of anything the firm could improve. They have had to get creative with the way their...
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Recently, the firm changed to DeliverHealth. That is when they were acquired by Microsoft. Since...
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DeliverHealth used to be part of Nuance, but then the firm split. DeliverHealth got the...
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Whenever we have an issue with a particular dictation or transcription, Nuance responds very...
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When Nuance moved to DeliverHealth, our Nuance resources were taken. Given my history with Nuance, I...
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The turnaround times are fine. In terms of customer service, the vendor is pretty timely with...
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DeliverHealth has a new name because they separated the business, but they told us that everything...
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We do quality checks, so if we notice anything that is wrong, we provide the vendor with that...
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We are with a new project manager because the other one was not very timely and didn't communicate....
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An opportunity for improvement for the vendor is their communication about upgrades. With the...
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When we started with DeliverHealth, they were very hands on. And then they grew and grew, and at one...
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DeliverHealth always fixes our problems. I don’t think we have had to escalate any issues lately.
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DeliverHealth is not proactive. The only time they reach out is when there is going to be a change....
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The DeliverHealth system does what I need them to do. There are things that could make our...
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We don’t have a lot of hiccups with DeliverHealth. There are some times where I can’t access certain...
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DeliverHealth is always on time. They give us monthly reports, and that is very helpful. If I ever...
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DeliverHealth is our transcription company through which we launched eScription One. This system is...
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DeliverHealth is great to work with, but their application is hard to work in. It isn't easy to find...
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I don't have a problem with DeliverHealth charging for every little thing. We have a volume...
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We haven't really had any major issues with DeliverHealth's transcription services. We get emails...
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In an effort to standardize the phone lines and options that are given to the provider,...
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We use DeliverHealth for our traditional dictation and transcription. We use speech recognition that...
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DeliverHealth has a great user interface. It is easy to use and is cost effective. Their turnaround...
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I would like the ability to make changes in the system myself without DeliverHealth having to do it...
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The firm doesn't always involve everyone in their contact reach. They like to go straight to the...
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I worked with one firm executive, and then that person was switched. That was when our relationship...
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This is a weird time because Nuance just sold off the transcription line of their business. The...
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Nuance's technical support is phenomenal. I love calling them because Nuance is always super quick...
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As far as transcription services go, Nuance is timely in turning things around. From a quality...
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The transcriptionists are constantly being switched out, so new ones are constantly brought in, and...
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We have one provider who is a bit more difficult to understand because of an accent, but that...
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The people I work with are really good. I have a wish list of things that I wish could change with...
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I know Nuance is constantly improving the system, but a couple of things we would like are more...
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Nuance is easy to work with. I really like the responsiveness of the people when I have questions or...
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I don't think Nuance’s quality is as good as the quality that I like to see. Sometimes...
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If I were in the market today, I would want to look around and see how Nuance compares to other...
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So far, everything is going well with Nuance's products and services. If I need to create documents...
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Nuance is dropping their telephone-transcription services. They are pushing everybody to go to...
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I really like all aspects of Nuance's transcription services. I would tell a peer or friend that the...
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By moving to Nuance's transcription services, we reaped an annual savings of several million...
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With Nuance's transcription services, we were able to drive standardization, and we were able to...
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I have been pretty happy with Nuance. Their turnaround times are always within our contract...
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I have a contact person at Nuance. Usually, I don't really meet with that person a lot because I...
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If any of my peers had any requests for a transcription service, I would offer Nuance up as a...
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I would tell people to look at other types of products, but if they need transcription services,...
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We have a new agreement with Nuance for their transcription services. We have ensured that all of...
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I would absolutely buy Nuance's services again. We entertained other vendors because we wanted to...
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Nuance was very easy to work with. They gave us a lot of attention. We are continually working with...
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I believe Nuance has exceeded our expectations. We don’t really have any difficulties with them. If...
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The fact that Nuance’s tool doesn’t work with one of our other systems is the only pitfall.
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