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DeliverHealth Transcription Services (Nuance) Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

Whenever we have an issue with a particular dictation or transcription, Nuance responds very...

Jun 2021
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Analyst/Coordinator

When Nuance moved to DeliverHealth, our Nuance resources were taken. Given my history with Nuance, I...

Jun 2021
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Manager

The turnaround times are fine. In terms of customer service, the vendor is pretty timely with...

Jun 2021
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Manager

DeliverHealth has a new name because they separated the business, but they told us that everything...

Jun 2021
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Manager

We do quality checks, so if we notice anything that is wrong, we provide the vendor with that...

Jun 2021
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Manager

We are with a new project manager because the other one was not very timely and didn't communicate....

Jun 2021
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Manager

An opportunity for improvement for the vendor is their communication about upgrades. With the...

Jun 2021
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Nurse

When we started with DeliverHealth, they were very hands on. And then they grew and grew, and at one...

Jun 2021
||
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Nurse

DeliverHealth always fixes our problems. I don’t think we have had to escalate any issues lately.

Jun 2021
||
(0)
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Nurse

DeliverHealth is not proactive. The only time they reach out is when there is going to be a change....

Jun 2021
||
(0)
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Nurse

The DeliverHealth system does what I need them to do. There are things that could make our...

Jun 2021
||
(0)
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Nurse

We don’t have a lot of hiccups with DeliverHealth. There are some times where I can’t access certain...

Jun 2021
||
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Manager

DeliverHealth is always on time. They give us monthly reports, and that is very helpful. If I ever...

Jun 2021
||
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Manager

My only problem with DeliverHealth has been my lack of recent emails from them. Some of the...

Jun 2021
||
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Director

We use DeliverHealth for our traditional dictation and transcription. We use speech recognition that...

May 2021
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Director

DeliverHealth has a great user interface. It is easy to use and is cost effective. Their turnaround...

May 2021
||
(0)
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Director

I would like the ability to make changes in the system myself without DeliverHealth having to do it...

May 2021
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Manager

The firm doesn't always involve everyone in their contact reach. They like to go straight to the...

Apr 2021
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Manager

I worked with one firm executive, and then that person was switched. That was when our relationship...

Apr 2021
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Manager

This is a weird time because Nuance just sold off the transcription line of their business. The...

Apr 2021
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Analyst/Coordinator

Nuance's technical support is phenomenal. I love calling them because Nuance is always super quick...

Apr 2021
||
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Analyst/Coordinator

As far as transcription services go, Nuance is timely in turning things around. From a quality...

Apr 2021
||
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Manager

The transcriptionists are constantly being switched out, so new ones are constantly brought in, and...

Feb 2021
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Manager

We have one provider who is a bit more difficult to understand because of an accent, but that...

Feb 2021
||
(0)
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Manager

The people I work with are really good. I have a wish list of things that I wish could change with...

Feb 2021
||
(0)
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Manager

I know Nuance is constantly improving the system, but a couple of things we would like are more...

Feb 2021
||
(0)
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Manager

Nuance is easy to work with. I really like the responsiveness of the people when I have questions or...

Feb 2021
||
(0)
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Manager

I don't think Nuance’s quality is as good as the quality that I like to see. Sometimes...

Feb 2021
||
(0)
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Manager

If I were in the market today, I would want to look around and see how Nuance compares to other...

Feb 2021
||
(0)
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Analyst/Coordinator

So far, everything is going well with Nuance's products and services. If I need to create documents...

Feb 2021
||
(0)
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Analyst/Coordinator

Nuance is dropping their telephone-transcription services. They are pushing everybody to go to...

Feb 2021
||
(0)
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Analyst/Coordinator

I really like all aspects of Nuance's transcription services. I would tell a peer or friend that the...

Feb 2021
||
(0)
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Director

By moving to Nuance's transcription services, we reaped an annual savings of several million...

Feb 2021
||
(0)
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Director

With Nuance's transcription services, we were able to drive standardization, and we were able to...

Feb 2021
||
(0)
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Director

I have been pretty happy with Nuance. Their turnaround times are always within our contract...

Feb 2021
||
(0)
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Director

I have a contact person at Nuance. Usually, I don't really meet with that person a lot because I...

Feb 2021
||
(0)
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Director

If any of my peers had any requests for a transcription service, I would offer Nuance up as a...

Feb 2021
||
(0)
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CIO

I would tell people to look at other types of products, but if they need transcription services,...

Feb 2021
||
(0)
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VP/Other Executive

We have a new agreement with Nuance for their transcription services. We have ensured that all of...

Feb 2021
||
(0)
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VP/Other Executive

I would absolutely buy Nuance's services again. We entertained other vendors because we wanted to...

Feb 2021
||
(0)
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VP/Other Executive

Nuance was very easy to work with. They gave us a lot of attention. We are continually working with...

Feb 2021
||
(0)
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Manager

I believe Nuance has exceeded our expectations. We don’t really have any difficulties with them. If...

Feb 2021
||
(0)
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Manager

The fact that Nuance’s tool doesn’t work with one of our other systems is the only pitfall.

Feb 2021
||
(0)
 Thank you  Helpful

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Director

I don't have any complaints about Nuance. Their turnaround time has been fine. Whenever I have had...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Nuance is only a backup vendor for us, so we may eliminate them down the road and just do everything...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Nuance has shown a lack of follow-through and misled us about their other products. We were told up...

Dec 2020
||
(0)
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Director

Currently, we are being charged for transcribed documents that we were working on prior to the...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Nuance has very good strategic knowledge overall, but when it comes down to transcription, I think...

Dec 2020
||
(0)
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Director

I have tried escalating things to the Nuance executives, and that helped for a little bit, but now...

Dec 2020
||
(0)
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VP/Other Executive

We were going to consolidate our vendors, but then Nuance had a breach. We were really quite happy...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Nuance has consistently exceeded our expectations. I haven't seen any vendor executives for a few...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are getting our money's worth from the system. The transcription world is really hurting with...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

Nuance doesn't avoid charging for every little thing. They have us in a bundled contract right now...

Aug 2020
||
(0)
 Thank you  Helpful

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Manager

In my day-to-day operations, the most difficult thing for me is the offshore transcription; we have...

Aug 2020
||
(0)
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Manager

I have a contact person, and that person has been on our account for years, even when the vendor was...

Aug 2020
||
(0)
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