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DeliverHealth Transcription Services (Nuance)
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Project Results

DeliverHealth is easy to work with. I haven’t had any issues with them. If I need something, they...

Sep 2022
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Director

People and Knowledge

If I could give DeliverHealth a suggestion, I would tell them to respond more quickly to issues...

Sep 2022
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Manager

ROI and Cost

What drives a lot of our happiness revolves around the cost of DeliverHealth. Their costs are very...

Aug 2022
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Manager

Project Results

The transcription services will lack protocol sometimes. There is a turnaround with DeliverHealth...

Aug 2022
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Director

Relationship

Our point of contact is very receptive to our needs. If I present a problem, that problem is taken...

Jul 2022
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Director

ROI and Cost

DeliverHealth's transcription services are state of the art. We have been very pleased. We haven't...

Jul 2022
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Director

Tools and Methodology

I would like to have access to look at and make changes to the reports on the back end. None of us...

Jul 2022
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Director

People and Knowledge

DeliverHealth performed well, and the firm's people were all very knowledgeable.

Jul 2022
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(0)
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VP/Other Executive

Relationship

DeliverHealth knows that transcription services are kind of a dying business, so the firm is...

Jul 2022
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Manager

Project Results

Our experience with DeliverHealth's services has been good. We haven't had any issues with...

Jun 2022
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Manager

Lessons Learned

Whether I would recommend DeliverHealth to a peer would depend on how that peer would be using...

Jun 2022
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(0)
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Manager

Relationship

Our overall satisfaction has been good. The vendor is quick to respond to our issues. Our...

Jun 2022
||
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Manager

Tools and Methodology

I didn't get the training that I needed when I started here. The firm could do better with training.

Jun 2022
||
(0)
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Director

Sales and Contracting

DeliverHealth needs to meet our template standards. From a contractual standpoint, DeliverHealth...

Jun 2022
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Director

ROI and Cost

DeliverHealth is honoring our pricing now, but they want to increase it, and I am not happy about...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

DeliverHealth is doing a good job with turnaround time. They are also very supportive and...

Jun 2022
||
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Analyst/Coordinator

Lessons Learned

One thing that my providers like to do is use the mobile option. This is hard because it is not as...

Jun 2022
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(0)
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Analyst/Coordinator

Relationship

We have tried to get ahold of DeliverHealth about their charges in relation to our volume. The firm...

Jun 2022
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Analyst/Coordinator

Project Results

DeliverHealth’s turnaround times are really good, and so are the firm's quality scores. The firm...

Jun 2022
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Analyst/Coordinator

People and Knowledge

The staff members at DeliverHealth are amazing. They communicate regularly.

Jun 2022
||
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Manager

ROI and Cost

The transition from Nuance to DeliverHealth felt a little rushed. The announcement came out, and...

Jun 2022
||
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Manager

Project Results

I am happy with the services. I think that everything is fine. The quality has been pretty good.

Jun 2022
||
(0)
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Manager

Relationship

I was a little worried when the firm went from Nuance to DeliverHealth that the service would go...

Jun 2022
||
(0)
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Director

Relationship

DeliverHealth transcribes our reports in a timely manner, and they respond to our help desk tickets...

May 2022
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Director

People and Knowledge

The firm is fine, but I just don’t feel like DeliverHealth has provided the same level of service...

Apr 2022
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(0)
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Director

Project Results

Overall, the firm’s turnaround times are still good. The quality of their work is good. The firm's...

Apr 2022
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Director

Other Observations

The firm is in the business of charging for everything. The firm consistently meets my expectations...

Apr 2022
||
(0)
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Director

Project Results

DeliverHealth turns around reports quickly. The reports are always within turnaround time and are...

Mar 2022
||
(0)
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Director

Relationship

I don't have a lot of communication with DeliverHealth. I get a monthly report from them with the...

Mar 2022
||
(0)
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VP/Other Executive

Project Results

I don’t hear anything about DeliverHealth's transcription quality, so things are going well.

Mar 2022
||
(0)
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VP/Other Executive

Sales and Contracting

The weakness of DeliverHealth is that splitting out got confusing, especially when we were trying to...

Mar 2022
||
(0)
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Analyst/Coordinator

People and Knowledge

DeliverHealth is incredibly easy to work with. They are super responsive. The customer service is...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

I don't interact with the firm very often, but I don't often have a need to. There has been a lot of...

Mar 2022
||
(0)
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Analyst/Coordinator

Tools and Methodology

Our use is pretty limited, so there are not a lot of outcomes that we are trying to get out of...

Mar 2022
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(0)
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Director

Project Results

Nuance's transcription services are fine. The work they do for us is completely average and doesn’t...

Jan 2022
||
(0)
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Director

People and Knowledge

I don’t know whether the staff that Nuance has working on our transcription completely understands...

Jan 2022
||
(0)
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Director

Project Results

DeliverHealth definitely delivers on their quality, and their turnaround time and pricing are...

Dec 2021
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(0)
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Director

Relationship

DeliverHealth consistently exceeds expectations. We have asked them to step up to some work outside...

Dec 2021
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Director

Relationship

We have specific groups of colleagues from DeliverHealth that are assigned to us, so they know us...

Dec 2021
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(0)
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Director

Relationship

When we found out about DeliverHealth's acquisition of Nuance's transcription services, it was...

Nov 2021
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(0)
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Director

Tools and Methodology

I took over the team that works with Nuance around the time of the massive data breach. Things were...

Nov 2021
||
(0)
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Director

Project Results

After we started using Dragon Medical One, some physicians did not switch back to voice...

Nov 2021
||
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Director

Relationship

We have dedicated DeliverHealth account representatives. They schedule monthly calls with us. They...

Nov 2021
||
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Director

Relationship

Things are going very well. We have everything down to a science at this point. The transition that...

Nov 2021
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Manager

Future Outlook

We are still fairly new to DeliverHealth since their purchase of Nuance's transcription technology...

Nov 2021
||
(0)
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Manager

Relationship

Although I can tell the transcription team hired additional staff, it appears our primary contacts...

Nov 2021
||
(0)
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Manager

Project Results

I would recommend DeliverHealth. They have provided good service for us. For a bit during the...

Nov 2021
||
(0)
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Director

Project Results

DeliverHealth exceeded our expectations. We had an issue at our facility that affected our...

Nov 2021
||
(0)
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Director

Relationship

Since DeliverHealth took over the transcription services side of Nuance, I don’t know who my direct...

Nov 2021
||
(0)
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Analyst/Coordinator

Project Results

If we have issues, they are resolved quickly. We meet with DeliverHealth regularly. I can't recall a...

Nov 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Tools and Methodology

Whenever we ask DeliverHealth for something, it is done immediately. We rarely have to escalate...

Nov 2021
||
(0)
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Manager

Project Results

Our relationship with Nuance has been good. Nuance is timely, and they offer to meet with us when...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

DeliverHealth has been perfect. We have no problems with them. Some doctors are using transcription...

Nov 2021
||
(0)
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Manager

Relationship

I haven't seen any changes since the move from Nuance to DeliverHealth. The firm planned carefully...

Oct 2021
||
(0)
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Manager

Relationship

DeliverHealth’s executive involvement is high. We try to meet every once in a while to see whether...

Oct 2021
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Manager

Tools and Methodology

There was a time when we had issues, and DeliverHealth went to work on them quickly. Resolving them...

Oct 2021
||
(0)
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Manager

Tools and Methodology

Our providers have a choice about what to do for dictation. Some providers want to be more mobile....

Oct 2021
||
(0)
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