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DeliverHealth Transcription Services (Nuance) Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Director

We use DeliverHealth for our traditional dictation and transcription. We use speech recognition that...

May 2021
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Director

DeliverHealth has a great user interface. It is easy to use and is cost effective. Their turnaround...

May 2021
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Director

I would like the ability to make changes in the system myself without DeliverHealth having to do it...

May 2021
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Manager

The firm doesn't always involve everyone in their contact reach. They like to go straight to the...

Apr 2021
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Manager

I worked with one firm executive, and then that person was switched. That was when our relationship...

Apr 2021
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Manager

This is a weird time because Nuance just sold off the transcription line of their business. The...

Apr 2021
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Analyst/Coordinator

Nuance's technical support is phenomenal. I love calling them because Nuance is always super quick...

Apr 2021
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Analyst/Coordinator

As far as transcription services go, Nuance is timely in turning things around. From a quality...

Apr 2021
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Manager

The transcriptionists are constantly being switched out, so new ones are constantly brought in, and...

Feb 2021
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Manager

We have one provider who is a bit more difficult to understand because of an accent, but that...

Feb 2021
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Manager

The people I work with are really good. I have a wish list of things that I wish could change with...

Feb 2021
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Manager

I know Nuance is constantly improving the system, but a couple of things we would like are more...

Feb 2021
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Manager

Nuance is easy to work with. I really like the responsiveness of the people when I have questions or...

Feb 2021
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Manager

I don't think Nuance’s quality is as good as the quality that I like to see. Sometimes...

Feb 2021
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Manager

If I were in the market today, I would want to look around and see how Nuance compares to other...

Feb 2021
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Analyst/Coordinator

So far, everything is going well with Nuance's products and services. If I need to create documents...

Feb 2021
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Analyst/Coordinator

Nuance is dropping their telephone-transcription services. They are pushing everybody to go to...

Feb 2021
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Analyst/Coordinator

I really like all aspects of Nuance's transcription services. I would tell a peer or friend that the...

Feb 2021
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Director

By moving to Nuance's transcription services, we reaped an annual savings of several million...

Feb 2021
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Director

With Nuance's transcription services, we were able to drive standardization, and we were able to...

Feb 2021
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Director

I have been pretty happy with Nuance. Their turnaround times are always within our contract...

Feb 2021
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Director

I have a contact person at Nuance. Usually, I don't really meet with that person a lot because I...

Feb 2021
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Director

If any of my peers had any requests for a transcription service, I would offer Nuance up as a...

Feb 2021
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CIO

I would tell people to look at other types of products, but if they need transcription services,...

Feb 2021
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VP/Other Executive

We have a new agreement with Nuance for their transcription services. We have ensured that all of...

Feb 2021
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VP/Other Executive

I would absolutely buy Nuance's services again. We entertained other vendors because we wanted to...

Feb 2021
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VP/Other Executive

Nuance was very easy to work with. They gave us a lot of attention. We are continually working with...

Feb 2021
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Manager

I believe Nuance has exceeded our expectations. We don’t really have any difficulties with them. If...

Feb 2021
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Manager

The fact that Nuance’s tool doesn’t work with one of our other systems is the only pitfall.

Feb 2021
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Director

I don't have any complaints about Nuance. Their turnaround time has been fine. Whenever I have had...

Dec 2020
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Director

Nuance is only a backup vendor for us, so we may eliminate them down the road and just do everything...

Dec 2020
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Director

Nuance has shown a lack of follow-through and misled us about their other products. We were told up...

Dec 2020
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Director

Currently, we are being charged for transcribed documents that we were working on prior to the...

Dec 2020
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Director

Nuance has very good strategic knowledge overall, but when it comes down to transcription, I think...

Dec 2020
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Director

I have tried escalating things to the Nuance executives, and that helped for a little bit, but now...

Dec 2020
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VP/Other Executive

We were going to consolidate our vendors, but then Nuance had a breach. We were really quite happy...

Dec 2020
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Director

Nuance has consistently exceeded our expectations. I haven't seen any vendor executives for a few...

Nov 2020
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Director

We are getting our money's worth from the system. The transcription world is really hurting with...

Nov 2020
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Manager

Nuance doesn't avoid charging for every little thing. They have us in a bundled contract right now...

Aug 2020
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Manager

In my day-to-day operations, the most difficult thing for me is the offshore transcription; we have...

Aug 2020
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Manager

I have a contact person, and that person has been on our account for years, even when the vendor was...

Aug 2020
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Analyst/Coordinator

Nuance thinks things out pretty well. They are good at answering questions and doing upgrades, and...

Jul 2020
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Analyst/Coordinator

Nuance was helpful during the COVID-19 crisis. We were doing phone notes and videos, and Nuance...

Jul 2020
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Analyst/Coordinator

We support many vendors, and Nuance causes me the least pain. It is incredible to rely on an...

Jul 2020
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Analyst/Coordinator

I speak with Nuance regularly to go over monthly statistics to see how we are doing. The turnaround...

Jul 2020
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Analyst/Coordinator

We have had upgrades with Nuance. They have done a really good job. We just found out that we were...

Jul 2020
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Analyst/Coordinator

We have a good partnership with the vendor. We do everything in tandem. When there is an issue, we...

Jul 2020
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Analyst/Coordinator

The vendor hasn't really had to do anything because of COVID-19. Our volume has gone down. Our...

Jul 2020
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Director

In terms of the COVID-19 crisis, I don’t think we have experienced a large impact from a...

Jul 2020
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Director

Nuance avoids charging for every little thing. I have not had any issues in terms of their strategic...

Jul 2020
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Manager

Nuance has been very supportive during the COVID-19 crisis. Our turnaround time has been good. Our...

Jun 2020
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Manager

Nuance consistently exceeds our expectations. We have regular meetings to review issues. With...

Jun 2020
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Analyst/Coordinator

Nuance doesn’t exceed my expectations because I have high expectations. But Nuance meets my...

Jun 2020
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Analyst/Coordinator

We have gotten pretty good quality from Nuance. The quality is reined in where it needs to be. That...

Jun 2020
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Analyst/Coordinator

There are a lot of things that are specified in the transcription contract, like work types,...

Jun 2020
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Analyst/Coordinator

Through the COVID-19 crisis, Nuance went out of the realm of what they normally do with telehealth...

Jun 2020
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Analyst/Coordinator

Nuance manages their workflow according to the contract. I see what is on hold or pending, and...

Jun 2020
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Analyst/Coordinator

I would buy Nuance’s services again as long as they stayed the way they are right now. But I...

Jun 2020
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Analyst/Coordinator

I am interested to see whether we will start having issues again and what response time we will be...

Jun 2020
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Analyst/Coordinator

There is a Nuance executive person who is involved with us, and there are a couple of ancillary...

Jun 2020
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Analyst/Coordinator

I am old school, so I loved when everything was in-house. But I understand that that is not the...

Jun 2020
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Analyst/Coordinator

Nuance meets turnaround times, but there are some times when they cut things a little close. Rather...

Jun 2020
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Analyst/Coordinator

One of the managers we were dealing with was very frustrating, and I didn't have any access to the...

Jun 2020
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Director

I did contract with other companies before I contracted with Nuance, and my experiences were not...

Jun 2020
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Director

We meet with Nuance on a regular basis. We had to reduce the frequency of meetings because we don’t...

Jun 2020
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Director

Nuance always gets my CSO’s approval whenever it is contract renewal time. I would rate the staff...

Jun 2020
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Nurse

We often wonder what the vendor is doing. Changes happened, and ever since then, no one from the...

Jun 2020
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Nurse

I would absolutely buy the product again. The system is user friendly. I only fiddle with that I...

Jun 2020
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Nurse

I wish that the vendor called us more and asked how they could better the system and workflow. The...

Jun 2020
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Nurse

The system itself is wonderful and usually running. There have only been a couple of times when we...

Jun 2020
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Nurse

The program is very consistent, and we rarely run into issues. When we do run into problems, we...

Jun 2020
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Director

Working with Nuance is fine. We have a very good relationship with them. They communicate daily with...

Jun 2020
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Director

Nuance’s turnaround time is great, and their quality is pretty dang high. Nuance is good about...

Jun 2020
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Director

Nuance is doing pretty well. We have issues with them every now and then, but Nuance always...

May 2020
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Director

Quality can be an issue. Sometimes we find reports with typos. We could have a document for...

May 2020
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Director

The vendor has an audit process, but it is far from robust. There isn’t even enough data to be...

May 2020
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Director

The turnaround time with Nuance is all right. We don’t seem to have a problem with the turnaround...

May 2020
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