DeliverHealth Transcription Services (Nuance)
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Mac Boyter
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User Commentary

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Manager

Our overall satisfaction has been good. The vendor is quick to respond to our issues. Our...

Jun 2022
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Manager

I didn't get the training that I needed when I started here. The firm could do better with training.

Jun 2022
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Director

DeliverHealth needs to meet our template standards. From a contractual standpoint, DeliverHealth...

Jun 2022
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Director

DeliverHealth is honoring our pricing now, but they want to increase it, and I am not happy about...

Jun 2022
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Analyst/Coordinator

DeliverHealth is doing a good job with turnaround time. They are also very supportive and...

Jun 2022
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Analyst/Coordinator

One thing that my providers like to do is use the mobile option. This is hard because it is not as...

Jun 2022
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Analyst/Coordinator

We have tried to get ahold of DeliverHealth about their charges in relation to our volume. The firm...

Jun 2022
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Analyst/Coordinator

DeliverHealth’s turnaround times are really good, and so are the firm's quality scores. The firm...

Jun 2022
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Analyst/Coordinator

The staff members at DeliverHealth are amazing. They communicate regularly.

Jun 2022
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Manager

The transition from Nuance to DeliverHealth felt a little rushed. The announcement came out, and...

Jun 2022
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Manager

I am happy with the services. I think that everything is fine. The quality has been pretty good.

Jun 2022
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Manager

I was a little worried when the firm went from Nuance to DeliverHealth that the service would go...

Jun 2022
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Director

DeliverHealth transcribes our reports in a timely manner, and they respond to our help desk tickets...

May 2022
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Director

The firm is fine, but I just don’t feel like DeliverHealth has provided the same level of service...

Apr 2022
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Director

Overall, the firm’s turnaround times are still good. The quality of their work is good. The firm's...

Apr 2022
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Director

The firm is in the business of charging for everything. The firm consistently meets my expectations...

Apr 2022
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Director

DeliverHealth turns around reports quickly. The reports are always within turnaround time and are...

Mar 2022
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Director

I don't have a lot of communication with DeliverHealth. I get a monthly report from them with the...

Mar 2022
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VP/Other Executive

I don’t hear anything about DeliverHealth's transcription quality, so things are going well.

Mar 2022
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VP/Other Executive

The weakness of DeliverHealth is that splitting out got confusing, especially when we were trying to...

Mar 2022
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Analyst/Coordinator

DeliverHealth is incredibly easy to work with. They are super responsive. The customer service is...

Mar 2022
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Analyst/Coordinator

I don't interact with the firm very often, but I don't often have a need to. There has been a lot of...

Mar 2022
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Analyst/Coordinator

Our use is pretty limited, so there are not a lot of outcomes that we are trying to get out of...

Mar 2022
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Director

Nuance's transcription services are fine. The work they do for us is completely average and doesn’t...

Jan 2022
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Director

I don’t know whether the staff that Nuance has working on our transcription completely understands...

Jan 2022
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Director

DeliverHealth definitely delivers on their quality, and their turnaround time and pricing are...

Dec 2021
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Director

DeliverHealth consistently exceeds expectations. We have asked them to step up to some work outside...

Dec 2021
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Director

We have specific groups of colleagues from DeliverHealth that are assigned to us, so they know us...

Dec 2021
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Director

When we found out about DeliverHealth's acquisition of Nuance's transcription services, it was...

Nov 2021
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Director

I took over the team that works with Nuance around the time of the massive data breach. Things were...

Nov 2021
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Director

After we started using Dragon Medical One, some physicians did not switch back to voice...

Nov 2021
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Director

We have dedicated DeliverHealth account representatives. They schedule monthly calls with us. They...

Nov 2021
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Director

Things are going very well. We have everything down to a science at this point. The transition that...

Nov 2021
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Manager

We are still fairly new to DeliverHealth since their purchase of Nuance's transcription technology...

Nov 2021
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Manager

Although I can tell the transcription team hired additional staff, it appears our primary contacts...

Nov 2021
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Manager

I would recommend DeliverHealth. They have provided good service for us. For a bit during the...

Nov 2021
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Director

DeliverHealth exceeded our expectations. We had an issue at our facility that affected our...

Nov 2021
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Director

Since DeliverHealth took over the transcription services side of Nuance, I don’t know who my direct...

Nov 2021
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Analyst/Coordinator

If we have issues, they are resolved quickly. We meet with DeliverHealth regularly. I can't recall a...

Nov 2021
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Analyst/Coordinator

Whenever we ask DeliverHealth for something, it is done immediately. We rarely have to escalate...

Nov 2021
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Manager

Our relationship with Nuance has been good. Nuance is timely, and they offer to meet with us when...

Nov 2021
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Manager

DeliverHealth has been perfect. We have no problems with them. Some doctors are using transcription...

Nov 2021
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Manager

I haven't seen any changes since the move from Nuance to DeliverHealth. The firm planned carefully...

Oct 2021
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Manager

DeliverHealth’s executive involvement is high. We try to meet every once in a while to see whether...

Oct 2021
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Manager

There was a time when we had issues, and DeliverHealth went to work on them quickly. Resolving them...

Oct 2021
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Manager

Our providers have a choice about what to do for dictation. Some providers want to be more mobile....

Oct 2021
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Manager

We have been with the firm for many years. Recently, we were informed that they were making some...

Sep 2021
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Manager

I always give Nuance high ratings because they always do extra work, and I respect that. There have...

Sep 2021
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Manager

The firm's transcriptions services are phenomenal. If a dictation document is supposed to post to a...

Sep 2021
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Manager

The firm is great about communication. They provide us with spreadsheets for all our facilities. The...

Sep 2021
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Manager

I can’t think of anything the firm could improve. They have had to get creative with the way their...

Sep 2021
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Director

Recently, the firm changed to DeliverHealth. That is when they were acquired by Microsoft. Since...

Aug 2021
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Director

DeliverHealth used to be part of Nuance, but then the firm split. DeliverHealth got the...

Aug 2021
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Analyst/Coordinator

Whenever we have an issue with a particular dictation or transcription, Nuance responds very...

Jun 2021
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Analyst/Coordinator

When Nuance moved to DeliverHealth, our Nuance resources were taken. Given my history with Nuance, I...

Jun 2021
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Manager

The turnaround times are fine. In terms of customer service, the vendor is pretty timely with...

Jun 2021
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Manager

DeliverHealth has a new name because they separated the business, but they told us that everything...

Jun 2021
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Manager

We do quality checks, so if we notice anything that is wrong, we provide the vendor with that...

Jun 2021
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Manager

We are with a new project manager because the other one was not very timely and didn't communicate....

Jun 2021
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Manager

An opportunity for improvement for the vendor is their communication about upgrades. With the...

Jun 2021
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Nurse

When we started with DeliverHealth, they were very hands on. And then they grew and grew, and at one...

Jun 2021
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Nurse

DeliverHealth always fixes our problems. I don’t think we have had to escalate any issues lately.

Jun 2021
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Nurse

DeliverHealth is not proactive. The only time they reach out is when there is going to be a change....

Jun 2021
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Nurse

The DeliverHealth system does what I need them to do. There are things that could make our...

Jun 2021
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Nurse

We don’t have a lot of hiccups with DeliverHealth. There are some times where I can’t access certain...

Jun 2021
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