Crescendo (Home Health EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
In general, the vendor's leaders have been very good about communicating with us. Whenever we have a...
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No system is perfect. However, Crescendo has thorough documentation and assessments that allow...
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We went live during the COVID-19 pandemic. That wasn't a great time to go live on a new EMR. The...
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We have seen some glitches and problems in the system that we would like to be able to fix at the...
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We were told that the system would allow us to track our staff members' mileage out of the system...
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There are a lot of things that we love about Crescendo and a few things that we would like to see...
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In general, the vendor has made a lot of improvements. Since we went live with them, they have...
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Delta has been very good with regulatory compliance and upgrades with all of the Medicare changes...
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The system's underlying technology is based on a platform no longer supported by Microsoft, and the...
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The vendor's support goes through waves where it tends to be better than at other times, but...
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At some point in time, we will move off of Crescendo and go to another EMR that our hospital uses.
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Delta has switched some of their tech support staff, and the return time has been slower. Instead of...
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The system is pretty intuitive, and that is helpful. For the most part, the functionality that we...
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The vendor could provide a dashboard and better reporting capabilities on the PDGM data.
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Overall, the product is solid, and clinicians generally find it to be very easy to use compared to...
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The vendor could provide better service and support by giving us better insights into their process...
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Delta is open to integration. Part of the challenge with large hospital system integrations is the...
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The training on upcoming releases is getting better. As the product has evolved, we haven't had much...
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Delta falls short on expectations with dashboards and reporting. There really isn't a dashboard for...
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The majority of our staff has been very pleased with Crescendo. I really don’t hear any complaints...
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Delta assigned us a customer service representative to coordinate with whoever needed to get us the...
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The vendor is going through a lot of changes, and I think part of that is a result of COVID-19 and...
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We did a very good investigation of all the homecare products and narrowed our decision down to a...
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The documentation in Delta's system is very clear when we have or haven’t finished something. The...
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The clinicians don’t have to synchronize their data as long as they are connected to the internet....
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We have had a few outages with Crescendo since we went live. When we are out, we are really out. We...
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We need to be able to do some customization of forms in the system. Our field staff members can’t...
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Delta may not always give us things we need in the time frame that I want, but they do deliver on...
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I would like more capability to integrate Crescendo with our hospital's EMR. Nothing has been...
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