Crescendo (Home Health EHR)
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Paul Hess
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User Commentary

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Director

In general, the vendor's leaders have been very good about communicating with us. Whenever we have a...

May 2022
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Director

No system is perfect. However, Crescendo has thorough documentation and assessments that allow...

May 2022
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Director

We went live during the COVID-19 pandemic. That wasn't a great time to go live on a new EMR. The...

May 2022
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Director

We have seen some glitches and problems in the system that we would like to be able to fix at the...

May 2022
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Director

We were told that the system would allow us to track our staff members' mileage out of the system...

May 2022
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Director

There are a lot of things that we love about Crescendo and a few things that we would like to see...

May 2022
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Director

In general, the vendor has made a lot of improvements. Since we went live with them, they have...

May 2022
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CEO/President

Delta has been very good with regulatory compliance and upgrades with all of the Medicare changes...

Feb 2022
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CEO/President

The system's underlying technology is based on a platform no longer supported by Microsoft, and the...

Feb 2022
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CEO/President

The vendor's support goes through waves where it tends to be better than at other times, but...

Feb 2022
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Analyst/Coordinator

At some point in time, we will move off of Crescendo and go to another EMR that our hospital uses.

Nov 2021
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Analyst/Coordinator

Delta has switched some of their tech support staff, and the return time has been slower. Instead of...

Nov 2021
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Analyst/Coordinator

The system is pretty intuitive, and that is helpful. For the most part, the functionality that we...

Nov 2021
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CEO/President

The vendor could provide a dashboard and better reporting capabilities on the PDGM data.

Aug 2021
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CEO/President

Overall, the product is solid, and clinicians generally find it to be very easy to use compared to...

Aug 2021
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CEO/President

The vendor could provide better service and support by giving us better insights into their process...

Aug 2021
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CEO/President

Delta is open to integration. Part of the challenge with large hospital system integrations is the...

Aug 2021
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CEO/President

The training on upcoming releases is getting better. As the product has evolved, we haven't had much...

Aug 2021
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CEO/President

Delta falls short on expectations with dashboards and reporting. There really isn't a dashboard for...

Aug 2021
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Director

The majority of our staff has been very pleased with Crescendo. I really don’t hear any complaints...

Jul 2021
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Director

Delta assigned us a customer service representative to coordinate with whoever needed to get us the...

Jul 2021
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Analyst/Coordinator

The vendor is going through a lot of changes, and I think part of that is a result of COVID-19 and...

Jul 2021
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Analyst/Coordinator

We did a very good investigation of all the homecare products and narrowed our decision down to a...

Jul 2021
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Analyst/Coordinator

The documentation in Delta's system is very clear when we have or haven’t finished something. The...

Jul 2021
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Analyst/Coordinator

The clinicians don’t have to synchronize their data as long as they are connected to the internet....

Jul 2021
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Analyst/Coordinator

We have had a few outages with Crescendo since we went live. When we are out, we are really out. We...

Jul 2021
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Analyst/Coordinator

We need to be able to do some customization of forms in the system. Our field staff members can’t...

Jul 2021
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Analyst/Coordinator

Delta may not always give us things we need in the time frame that I want, but they do deliver on...

Jul 2021
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Analyst/Coordinator

I would like more capability to integrate Crescendo with our hospital's EMR. Nothing has been...

Jul 2021
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