Digital Guardian DLP Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 10:35:44 AM and Model.EvProductId = 86275

Commentary Summary

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Neither
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Negative
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User Commentary

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Manager

Technology

Digital Guardian promised us a new version of their tool. We have been using an earlier version, and...

Nov 2019
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Manager

Functionality and Upgrades

We love Digital Guardian DLP because it is great at what it does. We have the solution on our...

Nov 2019
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Manager

Relationship

Digital Guardian doesn't communicate with us, manage our account, or have a relationship with us. If...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

We are a small division of our organization, and we do our own thing for data-loss prevention. When...

Nov 2019
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Director

Service and Support

Things have been good with the Digital Guardian. We have not had any slips or issues with the...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

The issue is that now Digital Guardian has set an end-of-life date for Code Green Networks' product....

Sep 2019
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Director

Functionality and Upgrades

We like Code Green Networks' product, and we have had a demo of Digital Guardian's software that we...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

I don’t really have any concerns with the current Digital Guardian product; the software is doing...

Sep 2019
 Helpful

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Analyst/Coordinator

Future Outlook

We are going to be expanding the use of some of Digital Guardian DLP’s components so we can assess...

Sep 2019
 Helpful

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Analyst/Coordinator

Service and Support

I was hoping to see a drastic change in Digital Guardian’s service and support when their executive...

Sep 2019
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Analyst/Coordinator

Relationship

It would be nice if Digital Guardian could reach out to us once in a while. It is basically radio...

Sep 2019
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Analyst/Coordinator

Relationship

Digital Guardian has never tried to upsell me, but they do contact me to let me know about new products....

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

I had a really good experience with the vendor when we added another data source. That was great....

Jun 2019
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Analyst/Coordinator

Implementation and Training

I never received training from Digital Guardian. Some webinars would be helpful.

Jun 2019
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Analyst/Coordinator

Service and Support

Digital Guardian’s support has been better since the vendor got a new salesperson.

Jun 2019
 Helpful

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Analyst/Coordinator

Service and Support

Digital Guardian’s support portal is pretty slow.

Jun 2019
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Analyst/Coordinator

Relationship

I have never heard from any of Digital Guardian’s executives.

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

The tool is pretty good, but our most recent upgrade did not go well. We don’t have proper...

Jun 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Digital Guardian is part of our long-term plans because this space doesn’t have many vendors. Once...

Jun 2019
 Helpful

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Director

Service and Support

We have had some difficulty with Digital Guardian's customer service. There have been times when...

Jun 2019
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Director

Functionality and Upgrades

The upgrade process is pretty standard, and Digital Guardian doesn't put out many upgrades in a year....

Jun 2019
 Helpful

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Director

Technology

The system's processing speed is extremely fast. I have worked with other technology in the same...

Jun 2019
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Director

Functionality and Upgrades

The audit logs can be a little complex, but that is due to the nature of how the system is built on...

Jun 2019
 Helpful

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Director

Implementation and Training

The system's downside is definitely the user interface. The user interface is very dated and hard to...

Jun 2019
 Helpful

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CISO

Functionality and Upgrades

We are looking for some advanced functions with more end-user interaction and advanced rules. Aside...

Jun 2019
 Helpful

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CISO

Other Observations & Comments

Digital Guardian’s product might be part of our long-term plans. If our larger organization decides...

Jun 2019
 Helpful

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CISO

Service and Support

The availability of support is a problem. Digital Guardian must have staffing issues.

Jun 2019
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CISO

Service and Support

Our experience with Digital Guardian is a mixed bag. Some parts of the tool are really good, and...

Jun 2019
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CISO

Service and Support

The tool is run by internal staff members, and we have a dedicated resource. We had a technical...

Jun 2019
 Helpful

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Director

Service and Support

I had to pull the trigger and go back to our Digital Guardian contacts for support. But I only had...

Jun 2019
 Helpful

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Director

Service and Support

We have only had our initial charge from Digital Guardian, and that is all. We are using their...

Jun 2019
 Helpful

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Director

Implementation and Training

Digital Guardian has a whole training series on their site. If we need anything, we can always find...

Jun 2019
 Helpful

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Director

Implementation and Training

On the technical side, it has been pretty straightforward to use Digital Guardian's tool and portal...

Jun 2019
 Helpful

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Director

Future Outlook

Digital Guardian's products may displace some of our other products.

Jun 2019
 Helpful

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Director

Relationship

Our account executive has been tremendous. That person has been spot on with everything from the...

Jun 2019
 Helpful

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Director

Service and Support

Our initial experience has been good. Our contact from Digital Guardian has helped us along the way...

Jun 2019
 Helpful

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Director

Implementation and Training

We had a few challenges with the implementation, but we caught the issues fairly early. Outside of...

Jun 2019
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Director

Functionality and Upgrades

Digital Guardian has built agents that they are constantly updating. They will also build agents for...

Jun 2019
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Manager

Relationship

At first, we had good communication with Digital Guardian. The system does work; it does what it is...

Apr 2019
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Manager

Functionality and Upgrades

Digital Guardian’s solution for data retention in the cloud is weak and not efficient. We have...

Apr 2019
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CISO

Functionality and Upgrades

We use the product's core scanning for email, share-point scanning, and box scanning. The core is...

Mar 2019
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CISO

Functionality and Upgrades

Digital Guardian's product doesn't remotely cover all of the data we would like to protect against....

Mar 2019
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CISO

Functionality and Upgrades

We are kind of interested in looking at Digital Guardian's competition. Everyone claims to have a...

Mar 2019
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CISO

Interfacing and Integration

We had to build custom integration, and that was the last time we came close to considering other...

Mar 2019
 Helpful

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CISO

Future Outlook

We have a contract with Digital Guardian for a few more years, and we are happy about that.

Mar 2019
 Helpful

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Director

Functionality and Upgrades

When we purchased the system, we were excited to have it go over our EMR’s database to look for real...

Feb 2019
 Helpful

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Manager

Other Observations & Comments

Digital Guardian DLP is neither excellent nor poor; it is just a mid-range tool. I can’t think of...

Jan 2019
 Helpful

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Manager

Service and Support

I would like to see Digital Guardian be more proactive about helping customers stay on the current...

Jan 2019
 Helpful

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Manager

Service and Support

The support is awful, and we haven't really had any involvement from the executive team.

Jan 2019
 Helpful

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Manager

Future Outlook

We will most likely be leaving Digital Guardian at the end of our contract. The solution doesn't...

Jan 2019
 Helpful

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CISO

Interfacing and Integration

I don't know where integrating the Code Green Networks and Digital Guardian products is on Digital...

Jan 2019
 Helpful

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CISO

Future Outlook

We are getting rid of Digital Guardian DLP and moving to something else. The primary reason is that...

Jan 2019
 Helpful

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Manager

Service and Support

We receive minimal communication from Digital Guardian. Apparently, some communication goes to our...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

We have worked with other DLP systems aside from Digital Guardian DLP. I am generally more of a...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

I will be meeting with a group of people to look at the rules in Digital Guardian DLP, the things we...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

My experience with Digital Guardian DLP has been very brief. I have been in the position for only a...

Jan 2019
 Helpful

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Director

Implementation and Training

Digital Guardian has struggled with implementations and training. I think the problem is the level...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

I don’t know whether Digital Guardian’s team is as strong as it used to be. We had challenges with...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

There are some functions that we are looking to enable. The agent isn’t responsive on some of our systems....

Jan 2019
 Helpful

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CISO

Implementation and Training

The training from Digital Guardian was very good because the system used an intuitive user...

Jan 2019
 Helpful

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CISO

Functionality and Upgrades

Digital Guardian knows the healthcare market well. They are really helpful in getting us up and...

Jan 2019
 Helpful

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CISO

Functionality and Upgrades

Digital Guardian has some partnerships with the big EMR vendors, and the partnerships help Digital...

Jan 2019
 Helpful

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CISO

Functionality and Upgrades

We had one issue because of a bug. We missed some documentation of some blocks. We know the blocks...

Jan 2019
 Helpful

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CISO

Interfacing and Integration

Digital Guardian’s system has multiple methods to interface, and it integrates well with URL content...

Jan 2019
 Helpful

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CISO

Relationship

I had direct access to Digital Guardian’s executives. I didn’t need any of them to come on-site, and...

Jan 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

With the Digital Guardian system, we have been able to track things that our risk assessment says...

Nov 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

Our organization did not take advantage of the personable training. Our department is very small,...

Nov 2018
 Helpful

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Analyst/Coordinator

Service and Support

Digital Guardian does send emails when there are upgrades to the system. However, we do not get a...

Nov 2018
 Helpful

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Analyst/Coordinator

Service and Support

Digital Guardian struggles with their personnel. They have very knowledgeable people, but they are...

Nov 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Digital Guardian added the Code Green Networks' system as part of the Digital Guardian system. The...

Nov 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The integration is rough. Digital Guardian has not been able to deliver integration for us. We have...

Nov 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The system is a firewall for our outbound traffic. It searches for PHI leaving the organization and...

Nov 2018
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CIO

Service and Support

We contracted for Digital Guardian DLP through a third party, but we changed things and went...

Nov 2018
 Helpful

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Director

Other Observations & Comments

Digital Guardian used to be proactive. I don’t have as decent of a relationship with them now, but...

Nov 2018
 Helpful

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Director

Implementation and Training

The training is fairly good in the beginning. For the implementation, the training was fairly good....

Nov 2018
 Helpful

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Director

Functionality and Upgrades

In the beginning, we were looking at the basics. We were looking at how to protect PHI, intellectual...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

I have used the Digital Guardian system for a number of years, but when I try to show other people...

Nov 2018
 Helpful

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Director

ROI / Cost (care and feeding)

The Digital Guardian system looks at certain hostile sites and shuts that communication down. That...

Nov 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

The training for Digital Guardian DLP could be documented a bit better. I was thrown into this role,...

Oct 2018
 Helpful

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Analyst/Coordinator

Service and Support

The support from Digital Guardian is excellent. I do not have to reach out to Digital Guardian often....

Oct 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Digital Guardian DLP seems to be a little bit better than before. We are just going through the new...

Oct 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

With Digital Guardian DLP, it is easy to add a server for the system to monitor.

Oct 2018
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Analyst/Coordinator

Functionality and Upgrades

Digital Guardian DLP actually protects the data. We get reports daily for the data. Some things just...

Oct 2018
 Helpful

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Analyst/Coordinator

Lessons Learned

With Digital Guardian DLP, there are more moving pieces. In order for the system to function...

Oct 2018
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