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DST Health Solutions Core Claims/Administration Solutions Commentary
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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Director

Loyalty

Previously, we were doing an evaluation of AMISYS Advance and potentially replacing things. Then...

Jan 2024
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Director

Loyalty

SS&C Health has lost a big chunk of their market share. We are down to a core group of the client...

Jan 2024
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Director

Value

The vendor does charge for extra services. They do have groups that they work with to get input on...

Jan 2024
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Director

Relationship

The vendor has a very good client management or services focus. They are engaged with their clients....

Jan 2024
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Director

Loyalty, Product

It is just the vendor's technology, innovation, and framework that are lacking. When we talk about...

Jan 2024
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Director

Operations

Training is nonexistent. The vendor has some materials and documentation. In doing our evaluation of...

Jan 2024
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Director

Relationship

The vendor’s executive involvement has changed significantly since DST Systems was purchased. With...

Jan 2024
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Director

Loyalty, Product

AMISYS Advance's front-end stuff is a bit outdated; it doesn't match up. SS&C Health is redoing the...

Nov 2023
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Director

Product

We have people who have been here for many years and used the system the entire time. For somebody...

Nov 2023
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Director

Relationship

I talked to SS&C Health about their vision recently. I met with their executives, and we had a good...

Nov 2023
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VP/Other Executive

Value

Over the years, AMISYS Advance has been owned by a variety of different organizations. SS&C Health...

Jul 2023
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VP/Other Executive

Relationship

The technology in AMISYS Advance is very old, and the vendor doesn't support API calls. They aren't...

Jul 2023
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VP/Other Executive

Product

We have a lot of workarounds. We have had to build certain codes into the system to make things...

Jul 2023
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VP/Other Executive

Loyalty

We spent a long time trying to determine what we could do with AMISYS Advance. We looked at a number...

Jul 2023
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VP/Other Executive

Product

We haven't upgraded AMISYS Advance in a long time, mostly because there hasn't been anything in the...

Jul 2023
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VP/Other Executive

Relationship

AMISYS Advance tries to meet our expectations, but that doesn't always happen.

Jul 2023
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VP/Other Executive

Product

AMISYS Advance isn't hard to use, but it also isn't really efficient. We can obviously do our basic...

Jul 2023
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VP/Other Executive

Relationship

AMISYS Advance will get on the phone with us and try to resolve issues, and that usually isn't too...

Jul 2023
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