Trusted Access Comments

 

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User Commentary

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Manager

Interfacing and Integration

We use Office 365, and we have a pretty in-depth Duo integration. Basically, every employee has a...

Aug 2020
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Manager

Service and Support

The onboarding and ongoing support have been excellent. There were some real challenges to get the...

Aug 2020
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Manager

Technology

There was a breach, and we had to work quickly to secure our Office 365 environment. So our license...

Aug 2020
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Manager

Other Observations & Comments

I didn’t make the decision to buy the solution, but we had been on a solution that we weren't happy...

Aug 2020
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Manager

ROI / Cost (care and feeding)

There is a flat rate that is something like $3 per license. That is pretty good. In fact, there is...

Aug 2020
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Manager

Functionality and Upgrades

We are very happy with Duo. Their product is fantastic. Our future with Duo is driven toward looking...

Aug 2020
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Manager

Relationship

We have had a very good experience with Duo. Our relationship with the vendor is very strong. They...

Aug 2020
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CISO

Other Observations & Comments

We have considered consolidating to one vendor. The real driving factor is that another area uses a...

Aug 2020
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CISO

Functionality and Upgrades

People don’t love Trusted Access because it is another thing to do. I let another area use it first,...

Aug 2020
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CISO

Service and Support

Support is a gap. Support goes down on the Cisco side. On the Duo side, we used to call up the Duo...

Aug 2020
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CISO

Lessons Learned

The deployment of a product like Trusted Access inflicts a lot of change. Communication is...

Aug 2020
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CISO

Other Observations & Comments

One of our executives was just learning about cloud systems and subscriptions and asked me why we...

Aug 2020
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CISO

Other Observations & Comments

After our first group went live with the product, my inbox was empty, and I was confused about that....

Aug 2020
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CISO

Implementation and Training

Duo told us that the way we chose to enroll our users was the method with the most overhead but that...

Aug 2020
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CISO

Lessons Learned

The only issues Duo ever has are the same issues that plague all cloud vendors. Cloud outages affect...

Aug 2020
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CISO

Functionality and Upgrades

The system's ease of use is good, but some people aren't mobile-app people yet.

Aug 2020
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CISO

Functionality and Upgrades

The biggest outcome was the COVID-19 telework experience. We have heard about a lot of organizations...

Aug 2020
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CISO

Technology

The vendor's technology, interface, and platform are pretty easy to use. The vendor has kept their...

Aug 2020
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CISO

Functionality and Upgrades

There were a couple of things about the product that required us to reach out to the vendor because...

Aug 2020
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CISO

Functionality and Upgrades

Duo's system has been a customer satisfier. I don’t have to have a second app for the medical staff....

Aug 2020
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CISO

Other Observations & Comments

There is some identity provider work that the vendor can do. But with the amount of talent the...

Aug 2020
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CISO

Functionality and Upgrades

It conveniently made more sense to go with Duo because we have physicians who are using Duo's...

Aug 2020
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CISO

Service and Support

The vendor has kept their promises and has listened. They have still kept the small feel of the...

Aug 2020
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CISO

Interfacing and Integration

There are a couple of things Duo could do better, but the system integrates incredibly well.

Aug 2020
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Manager

Service and Support

We mainly use the system for multifactor authentication. We have not had any problems with Duo...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The biggest things we use the system for today are the multifactor authentication for remote access...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We went with Duo’s product because of the end-user experience and just how clean the application is....

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

When we were looking at the system, we called the vendor and said that we had no idea how many...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The flexibility to reconcile turned out great. For every email address or user that we onboarded,...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The system has largely lived up to what we have expected. Vendors always oversell their product, but...

May 2020
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CISO

Functionality and Upgrades

In the last month with this whole pandemic and everybody working at home, we have had to ramp up a...

Apr 2020
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CISO

Functionality and Upgrades

Part of the reason we decided to use Duo was the price, and another part was the features. We liked...

Apr 2020
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CISO

Interfacing and Integration

Part of what led us to choose Duo was their system’s integration with our other tool sets. We...

Apr 2020
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CISO

Functionality and Upgrades

Our experience with Duo has been somewhere between good and very good. One of the complaints I have...

Apr 2020
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CISO

Functionality and Upgrades

The doctors and nurses who are using Duo’s service to connect in remotely find the system easy to...

Apr 2020
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CISO

Relationship

Duo was acquired by Cisco, and everybody thinks the price is going to double. But I haven’t seen...

Apr 2020
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CMIO

Functionality and Upgrades

Trusted Access is just simple and works. It is like an iPhone; people use it because it works....

Oct 2019
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CMIO

Functionality and Upgrades

With Trusted Access, we are able to comply with a law that requires that we do ePrescribing for...

Oct 2019
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CISO

Implementation and Training

Duo's implementation services are pretty good. Their product is fairly simple in terms of...

Mar 2019
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CISO

Functionality and Upgrades

Duo is a great company. We are a big Cisco shop, so Duo going to Cisco didn't give me any pause....

Mar 2019
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CISO

Functionality and Upgrades

Duo's product is a very economical, well-supported, and high-quality product. Using the multifactor...

Mar 2019
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CISO

Lessons Learned

We don't get nickel-and-dimed by Duo, but that may be due to our contract. There is a charge for...

Mar 2019
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