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Access info about Acute Care EMR - Global on your dashboard or bookmark under

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xHIS (Non-US) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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Current Time Inside Cache Tag Helper: 1/23/2021 10:11:43 AM and Model.EvProductId = 94917

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User Commentary

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CIO

Functionality and Upgrades

We recently upgraded to the newest version. DXC Technology's overall support was stellar, and they...

Jan 2021
(0)
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 or  to see details.

CIO

Other Observations & Comments

We had health discussions with DXC Technology, and I came to learn that a lot of their team members...

Jan 2021
(0)
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 or  to see details.

CIO

Functionality and Upgrades

The system is very user friendly. We could have a wonderful EMR with all the latest and greatest...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

DXC Technology needs to improve the text editor. A few users have complained about that. It is way...

Jan 2021
(0)
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 or  to see details.

CIO

Interfacing and Integration

DXC Technology should have an online patient portal with an app that is fully integrated with xHIS...

Jan 2021
(0)
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 or  to see details.

CIO

Other Observations & Comments

In terms of Dedalus' acquisition of DXC Technology, the situation is too premature to say whether it...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the main challenges that we have with DXC Technology is that we do not know anyone in the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

In terms of the recently announced acquisition of DXC Technology, I am not sure how much that will...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a negative experience with xHIS. We have had to look for alternative solutions due to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don't like that DXC Technology has not operationalized the resolution of incidents much and that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor has a local support team, but when we need to escalate to the vendor's team in Spain,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The platform was developed a long time ago, and it is complicated to integrate the system or change...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The overall usability of the product for the doctors and nurses is better today than it was at...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We are in the process of looking at new functionalities and innovative product offerings that the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The overall technical support is based out of Spain, so there is no local support from DXC...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

DXC Technology sold us a system with European characteristics, as the product development is based...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

I think about changing our EMR every single day. That is a financial topic being discussed among our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

In order for DXC Technology to be better and improve, they must make their software more functional...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

One of the challenges we had initially was in relation to physician adoption of the EMR. In our...

Jun 2020
(0)
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CIO

Interfacing and Integration

The integration capabilities of the system are terrible. We cannot even fully integrate it with our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The solution must be better localized to meet regional and local needs. That is probably my biggest...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

DXC Technology is a vendor that imposes themselves on hospital systems; they aren't a hospital-led...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

If people are looking at implementing the system, my genuine recommendation is that people set very...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The learning curve for the system is very steep, and that makes it almost impossible to use in our...

Jun 2020
(0)
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 or  to see details.

CIO

Future Outlook

We are looking at our options now and considering an EMR product that has capabilities that today I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

I believe that we have yet to see the peak of COVID-19 infections here. We are discussing the total...

Jun 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

We are currently running at about 30% occupancy in our intensive care unit and have ventilators...

Jun 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

The overall product quality for xHIS has improved a lot over the last year. This was a major issue...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Telehealth is a segment that has taken off at our organization. We used to do much fewer virtual...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The overall technical support from DXC Technology has improved since last year. When we need to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Our relationship with DXC Technology is going well, and I hope that it continues that way. For...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our clinical teams love the EMR, and their satisfaction is excellent. The adoption rate among...

Jun 2020
(0)
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 or  to see details.

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