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Current Time Inside Cache Tag Helper: 9/25/2020 4:43:02 PM and Model.EvProductId = 94917

Commentary Summary

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User Commentary

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VP/Other Executive

Service and Support

The vendor has a local support team, but when we need to escalate to the vendor's team in Spain,...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The platform was developed a long time ago, and it is complicated to integrate the system or change...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The overall usability of the product for the doctors and nurses is better today than it was at...

Jun 2020
 Helpful

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Director

Other Observations & Comments

We are in the process of looking at new functionalities and innovative product offerings that the...

Jun 2020
 Helpful

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Director

Interfacing and Integration

The overall technical support is based out of Spain, so there is no local support from DXC...

Jun 2020
 Helpful

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Director

Other Observations & Comments

DXC Technology sold us a system with European characteristics, as the product development is based...

Jun 2020
 Helpful

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CIO

Future Outlook

I think about changing our EMR every single day. That is a financial topic being discussed among our...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

In order for DXC Technology to be better and improve, they must make their software more functional...

Jun 2020
 Helpful

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CIO

Lessons Learned

One of the challenges we had initially was in relation to physician adoption of the EMR. In our...

Jun 2020
 Helpful

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CIO

Interfacing and Integration

The integration capabilities of the system are terrible. We cannot even fully integrate it with our...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The solution must be better localized to meet regional and local needs. That is probably my biggest...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

DXC Technology is a vendor that imposes themselves on hospital systems; they aren't a hospital-led...

Jun 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

If people are looking at implementing the system, my genuine recommendation is that people set very...

Jun 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The learning curve for the system is very steep, and that makes it almost impossible to use in our...

Jun 2020
 Helpful

 or  to see details.

CIO

Future Outlook

We are looking at our options now and considering an EMR product that has capabilities that today I...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

I believe that we have yet to see the peak of COVID-19 infections here. We are discussing the total...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We are currently running at about 30% occupancy in our intensive care unit and have ventilators...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The overall product quality for xHIS has improved a lot over the last year. This was a major issue...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Telehealth is a segment that has taken off at our organization. We used to do much fewer virtual...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

The overall technical support from DXC Technology has improved since last year. When we need to...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

Our relationship with DXC Technology is going well, and I hope that it continues that way. For...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

Our clinical teams love the EMR, and their satisfaction is excellent. The adoption rate among...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The upgrades are bad quality, and getting everything done takes a long time. Finishing an upgrade...

Apr 2019
 Helpful

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CIO

Service and Support

Every time we need higher-level support, we have to contact another country in a different time...

Apr 2019
 Helpful

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CIO

Implementation and Training

Overall, the interface is very user friendly, and our staff likes that about the system.

Apr 2019
 Helpful

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CIO

Functionality and Upgrades

The quality of the software is a weak point. We were extremely dissatisfied with the quality of the...

Apr 2019
 Helpful

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Director

Service and Support

The support is very bad and follows very bad processes. There is a very complicated bureaucracy that...

Sep 2018
 Helpful

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Director

Relationship

DXC Technology says issues will be resolved, but they never resolve them. The process is extremely...

Sep 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is extremely rigid, so it costs a lot to adapt it to new processes. Some changes take a...

Sep 2018
 Helpful

 or  to see details.

Director

Relationship

We have been a little disappointed in DXC Technology because of differences between what was...

Sep 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The EMR is good, but it needs to improve a lot. Its amplitude is probably its greatest strength, but...

Sep 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

DXC technology helped us drive EMR adoption at our organization. That was a combined effort. We have...

Sep 2018
 Helpful

 or  to see details.

Director

Interfacing and Integration

We have always had problems when integrating the system with other systems because DXC Technology...

Sep 2018
 Helpful

 or  to see details.

Director

Service and Support

DXC Technology's strong point is the technical support that they provide for incidents, but they...

Aug 2018
 Helpful

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Director

Functionality and Upgrades

DXC Technology should improve the updates. Those updates often have bugs, which spoil the things...

Aug 2018
 Helpful

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CIO

Functionality and Upgrades

I like the versatility of the EMR when it comes to adapting to the multiple platforms and modules...

Aug 2018
 Helpful

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CIO

Future Outlook

Our version is quite old. It was released many years ago, and there are some things could be...

Aug 2018
 Helpful

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