DynaMed Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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CMIO

To use the DynaMed solution, I have to log in to DynaMed.com rather than being able to launch the...

May 2022
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CMIO

We can see information on what we type into the product, and we have access to MEDLINE journals. The...

May 2022
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CMIO

If I had to do everything all over again, I would buy the DynaMed solution. If the DynaMed solution...

May 2022
||
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CMIO

We piloted the DynaMed solution and vetted it with the Micromedex solution. The providers at the...

May 2022
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CMIO

I would use the DynaMed and Micromedex solutions any day. EBSCO Information Services is transparent...

May 2022
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CMIO

Our experience is biased probably because EBSCO Information Services wants our business. But over...

May 2022
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Director

EBSCO Information Services offers extensive training, and we can get online support. If I contacted...

Apr 2022
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Director

EBSCO Information Services is very supportive of their product. The cost is reasonable. The product...

Apr 2022
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Manager

EBSCO Information Services has improved over the last several months, but we would like the vendor...

Apr 2022
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Manager

If I don't hear feedback from EBSCO Information Services within three days of reporting an issue, I...

Apr 2022
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Director

The weakness of DynaMed Solutions is its lack of breadth compared to other systems. However, DynaMed...

Mar 2022
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Director

DynaMed Solutions is a little easier to navigate than other software solutions. It gets to the same...

Mar 2022
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Director

The interface is easy to use. DynaMed Solutions is designed to be a point-of-care tool.

Mar 2022
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Director

One reason I like the system has a clinical point-of-care tool is that it is very straightforward to...

Mar 2022
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Director

The product is wonderful. The vendor has continued to develop it, and they are extremely receptive...

Mar 2022
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Director

I wish the system had even more topics and content. One challenge is that the system doesn’t cover...

Mar 2022
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(0)
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Director

If I have any issues or concerns, I can go to any of our contacts at the vendor and get a rapid...

Mar 2022
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Director

One thing that I have always liked about the vendor is that they are very proactive in terms of...

Mar 2022
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Director

I would not anticipate our future satisfaction with the system to be any less than it is now. I am...

Mar 2022
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Manager

When we were doing budget cuts way back, I was tasked with what to eliminate. I said I would hate to...

Mar 2022
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Manager

DynaMed Solutions strictly has information about every disease process, and it has a lefthand margin...

Mar 2022
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Manager

DynaMed Solutions is based on levels of evidence. Other similar solutions are based on expert...

Mar 2022
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Manager

I really like the system's features and guidelines. I find the system to be very easy to navigate. I...

Mar 2022
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Manager

The vendor has regular email updates when new features are available.

Mar 2022
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Physician

When the vendor implements upgrades, things sometimes look a little different from what we are used...

Mar 2022
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Physician

I really like DynaMed Solutions, and I push it to my staff members. I usually tell my people to...

Mar 2022
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Physician

I use the product on my laptop because its app isn't very user friendly. I use the app for...

Mar 2022
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Physician

The system presents information in an evidence-based progression. That is important for people who...

Mar 2022
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Physician

Sometimes, the system's search terms don't necessarily match up with the things that we are trying...

Mar 2022
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Physician

I will typically look at the product's overview, and then I will just click on that. That will bring...

Mar 2022
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Physician

Sometimes, it is hard to get an answer from the system. A strength of the product is that it is...

Mar 2022
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Physician

The product's cost is its main strength. The product is very fairly priced compared to other...

Mar 2022
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Physician

The vendor is coming out with some interesting integrations with another vendor's product. So we are...

Mar 2022
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Director

Some of our usage numbers have increased a bit. We were actually looking to not have EBSCO DynaMed...

Mar 2022
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Director

Our upgrades have been seamless. We don't really use the training, but it has always been offered.

Mar 2022
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Director

There is a discovery issue with users using the system. The vendor needs to better showcase the...

Mar 2022
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Director

The product is so easy to navigate. I wouldn't even consider that I might need training. I am very...

Mar 2022
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Director

The product we use is a combination of the Dynamed and Micromedex systems. We get more contact...

Mar 2022
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Director

In the past, a group of people from our organization assessed the product. We picked it because it...

Mar 2022
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Manager

We get what we expect from EBSCO, and frankly, we are getting value out of the system.

Feb 2022
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Manager

EBSCO Information Services keeps their promises within their contracted capability. They don’t...

Feb 2022
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Manager

I like the system. It works nicely, and the nurses can navigate it very easily. They can type in a...

Feb 2022
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Manager

I would buy the EBSCO product again for the books and journals. In terms of delivering new...

Feb 2022
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Manager

When it comes to training requirements, EBSCO has been wonderful about coming on-site to do...

Feb 2022
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Manager

I have called EBSCO at night, and in the clinical world, that is within normal business hours. EBSCO...

Feb 2022
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Manager

Our nurses are used to the product, but we are encouraging them to use another platform that our...

Feb 2022
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Manager

Our parent organization controls the modules we are allowed to have through EBSCO Information...

Feb 2022
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Manager

EBSCO comes from an underdog standpoint and works hard to be reliable and serviceable for us.

Feb 2022
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Manager

We would like to see more training. I did get a recent PowerPoint for the solution, and it wasn't...

Feb 2022
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Manager

The product does a good job of linking out to other resources. Things would be easier if we could...

Feb 2022
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Manager

We go through a contract person in terms of support. We know them personally from having worked with...

Feb 2022
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Director

We used to have DynaMed Solutions and UpToDate, but we transitioned away from UpToDate and went to...

Feb 2022
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Director

We have been happy with DynaMed. When I had an issue, I emailed the vendor, and they were on it....

Feb 2022
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Manager

DynaMed Solutions is produced by EBSCO Information Services as competition to another product in...

Feb 2022
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Manager

DynaMed Solutions provides COUNTER compliance statistics. EBSCO Information Services is a legitimate...

Feb 2022
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Manager

The vendor is always upgrading the system and telling us before that happens. The vendor does what...

Feb 2022
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Manager

We have had some problems with the single sign-on functionality of the system. Part of that is...

Feb 2022
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Manager

Since the money that goes into the system isn’t really mine, I think that the system is great and...

Feb 2022
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Director

The vendor contacts me every once in a while to check in, and that is fine. Our interaction with the...

Feb 2022
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Manager

I really haven’t seen ongoing training from the vendor on this system; it hasn’t been introduced to...

Feb 2022
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Manager

One of the problems is we haven’t been able to convince our users that this is a good product. There...

Feb 2022
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Manager

The vendor responds accordingly when we have questions. Everything is on the web, so I don’t ever...

Feb 2022
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Manager

The vendor is not very proactive. Their proactivity is not 100%. I would like them to just be...

Feb 2022
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Manager

The product is probably not part of our long-term plans. We may renew with the vendor, but our...

Feb 2022
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Manager

In my day-to-day work, I have always found the system to be very helpful. If I were in charge, this...

Feb 2022
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Manager

My experience with the vendor keeping promises with this system has been pretty positive. The system...

Feb 2022
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Manager

Historically, the system wasn't very strong because the coverage wasn't as extensive as what we...

Feb 2022
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Manager

I participated in DynaMed Solutions training with our vendor representative a few years back, and...

Feb 2022
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Director

The solution has been very beneficial. It is like a library, and it will narrow down to the book and...

Feb 2022
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Director

Years ago, I would have given EBSCO Information Services' training a perfect score, but the software...

Feb 2022
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Director

EBSCO Information Services' content is regularly updated in a timely manner so that we have what we...

Feb 2022
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Director

I haven't really compared EBSCO Information Services with anybody else in terms of the cost of...

Feb 2022
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VP/Other Executive

For financial reasons, we switched to DynaMed. But soon after going live, we were looking to switch....

Jan 2022
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VP/Other Executive

Because of the pandemic, we didn’t have any provider education on how to use the tool. The vendor...

Jan 2022
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VP/Other Executive

When we approached the vendor about providers being unsatisfied with the tool, they told us about...

Jan 2022
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VP/Other Executive

The vendor’s costs were fair and transparent

Jan 2022
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VP/Other Executive

The product is not as friendly to physicians searching for answers as the product we had before was...

Jan 2022
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VP/Other Executive

We finally figured out how to launch DynaMed from within our EMR, so a provider that is in a...

Jan 2022
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VP/Other Executive

EBSCO Information Services delivered the DynaMed Decisions tool, and that was new technology. I...

Jan 2022
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Director

We haven't had any problems with DynaMed. We are very satisfied. We have had no downtime, and...

Dec 2021
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Director

The feedback that we get from providers is that DynaMed is not as intuitive to use as its rival....

Dec 2021
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Director

DynaMed is integrated with our medical records system, and we have had no issues since the initial...

Dec 2021
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Director

The vendor's support is very good, but the support people aren't very proactive. When there have...

Dec 2021
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Analyst/Coordinator

DynaMed has been great. We haven't had any downtime, and we don't have any complaints about the...

Nov 2021
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Analyst/Coordinator

I absolutely love my representative from EBSCO Information Services. I copy my account manager on...

Nov 2021
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Analyst/Coordinator

EBSCO Information Services worked to get us access to a lot of resources for free for a short time...

Nov 2021
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Analyst/Coordinator

The system has a bit of a learning curve. It isn't difficult for people to learn the product, but...

Nov 2021
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Manager

I would tell a peer that DynaMed is easy to use, and I would tell them about the mobile app. DynaMed...

Sep 2021
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Manager

I like all the specialties that are listed in the product because we have a lot of different...

Sep 2021
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Manager

I have fabulous representatives from EBSCO Information Services. I have become good friends with...

Sep 2021
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Manager

We have used the solution for many years. Our corporate organization recently made the decision to...

Sep 2021
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Manager

I would buy this solution again. The vendor offers CEUs and clinical confidences. I have worked with...

Sep 2021
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Manager

It would be nice if we could see more specific, proprietary things in the solution. I know that that...

Sep 2021
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Manager

Nursing Reference Center works really well. The problem is that we aren't allowed to see certain...

Sep 2021
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Manager

We sometimes search for certain topics in the solution's search engine. The solution doesn't link us...

Sep 2021
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Manager

Right now, I am trying to measure whether the education that our nurses received from the solution...

Sep 2021
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Manager

The vendor's phone support is good. Their people are supportive, and they get right back to us.

Sep 2021
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Manager

I haven't had any contact with the vendor's executives. It would be nice if the vendor had frontline...

Sep 2021
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CMIO

The product is comparable to its competitor. However, many providers were familiar with the workflow...

Sep 2021
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CMIO

The company is working to increase their clinical content. They are very receptive to feedback from...

Sep 2021
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CMIO

During quarantine, the vendor did a good job of giving us information when we asked for it or needed...

Aug 2021
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Manager

I get constant reminders for training. EBSCO Information Services sends comments, invites, and...

Aug 2021
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Manager

When DynaMed is new to people, there is a learning curve. Users don't talk bad about the product,...

Aug 2021
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Manager

Sometimes I don't know who to call when I need service for DynaMed. I always call or email my...

Aug 2021
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Manager

I have administrative access to reports, so I can create my own reports. I can see different...

Aug 2021
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Manager

We have a discount for DynaMed, so it is worth the money for sure. I would recommend the database. I...

Aug 2021
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Director

We have had some issues with DynaMed’s delivery system. We are living in a huge world of...

Aug 2021
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Director

EBSCO Information Services didn't do a good job of training. Things are still a little weak, but...

Aug 2021
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Director

We love DynaMed. We love the content, and we love the vendor's development philosophy and access to...

Aug 2021
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Director

DynaMed gives what they promise. The people who know about it and use it love it. They are strong...

Aug 2021
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Manager

Things are going well with DynaMed. The usage is pretty good. The vendor is constantly tweaking...

Aug 2021
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Manager

DynaMed has not been heavily promoted because other competing programs are integrated into our EMR....

Aug 2021
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Manager

EBSCO Information Services keeps all their promises. I can call our representative any time and yell...

Aug 2021
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Manager

EBSCO Information Services redesigned and enhanced the product, and all the enhancements and...

Aug 2021
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Manager

The Medical Library Association rates DynaMed higher than our other clinical reference tool, and...

Aug 2021
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Manager

Our doctors told me a long time ago that they like another system better than DynaMed because the...

Aug 2021
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Director

To reach DynaMed’s support, we have to call the 800 number and then have all kinds of numbers and...

Aug 2021
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Director

Whether I would recommend DynaMed depends on what an organization is looking for. If they are...

Aug 2021
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Director

EBSCO Information Services is a little better at reaching out and checking in on us than another...

Aug 2021
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Director

We evaluate other products against Nursing Reference Center recurringly to see whether we are going...

Aug 2021
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Director

EBSCO Information Services makes an attempt to train our nurses in using Nursing Reference Center,...

Aug 2021
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Director

I don’t think Nursing Reference Center is giving us any tangible outcomes. For the most part, at...

Aug 2021
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Director

Another product is integrated into our nursing policies, but Nursing Reference Center is not.

Aug 2021
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Director

I have had a good working relationship with the people that I have interacted with from the vendor....

Aug 2021
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Director

The content in another product is chunked out a bit more, whereas the content in DynaMed is not. But...

Aug 2021
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Director

When we implemented DynaMed in the past, the vendor did some customized training for us.

Aug 2021
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Director

We have DynaMed integrated with our EMR because DynaMed is a point-of-care tool.

Aug 2021
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Manager

Our issues with the solution's email and print functions haven't been resolved. We haven't received...

Aug 2021
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Manager

The vendor has made some format changes. We really like that the system is updated immediately....

Aug 2021
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Manager

The vendor's training is middle of the road. The vendor has told us that if we feel like we need...

Aug 2021
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Manager

The solution is a superior product. It drives positive tangible outcomes for us. Whenever we send...

Aug 2021
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Manager

EBSCO Information Services is very responsive and very service oriented. The vendor's...

Aug 2021
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Manager

DynaMed is easy to use compared to our other solutions in terms of navigating the website, being...

Aug 2021
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Manager

Our satisfaction will probably be the same in a year unless the vendor can integrate the system with...

Aug 2021
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Manager

I don't hear complaints from users about DynaMed. DynaMed has a lot of consumer-facing materials...

Aug 2021
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Manager

If we have a problem, I can reach out to EBSCO Information Services, and they respond right away. If...

Aug 2021
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Manager

DynaMed is reasonably priced compared to other solutions.

Aug 2021
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Director

We have more of an ongoing conversation with EBSCO Information Services than with our other vendors....

Aug 2021
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Director

The vendor hasn't been innovating. There is a lack of communication. The coolest things that they...

Aug 2021
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Director

I don't think we have ever really had to teach DynaMed. Our teaching time with DynaMed is more of an...

Aug 2021
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(0)
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Director

We are looking to remove the system, but we have agreed to use it for a while longer. We want to see...

Aug 2021
||
(0)
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Director

DynaMed isn't really like other vendors in terms of how they determine their price because they...

Aug 2021
||
(0)
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Manager

We love DynaMed. It is linked to our EMR. The solution is easy to use. Its content is robust, and...

Aug 2021
||
(0)
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VP/Other Executive

I have DynaMed on my phone. We haven't had issues with the system. The vendor tells us about new...

Aug 2021
||
(0)
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VP/Other Executive

When we negotiate with the vendor, their contracts are pretty straightforward. Everything is built...

Aug 2021
||
(0)
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VP/Other Executive

The vendor's training is very effective. They trained my team, and then my team trained the rest of...

Aug 2021
||
(0)
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VP/Other Executive

We bought another tool from the vendor and laid it over everything that we owned in the system. I...

Aug 2021
||
(0)
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VP/Other Executive

We can add products from other vendors onto DynaMed. From an infrastructure and knowledge...

Aug 2021
||
(0)
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Manager

We encourage our physicians and residents to sign up for the mobile app so that they have access at...

Aug 2021
||
(0)
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Manager

Everything is working well from the vendor's end. We do periodically have issues with our IT...

Aug 2021
||
(0)
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Director

EBSCO Information Services is very willing to have the product communicate with other software if we...

Aug 2021
||
(0)
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Director

We are looking for more specialty content in Dynamed. I need a way to get a quick summary when I...

Aug 2021
||
(0)
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Manager

I prefer DynaMed to the other clinical reference system we use. It has improved to the point that it...

Aug 2021
||
(0)
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Director

EBSCO Information Services has been great to work with. They are very available when I have...

Aug 2021
||
(0)
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Director

EBSCO Information Services acts like they are going to put a bunch of new content in the product,...

Aug 2021
||
(0)
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Manager

The doctors find DynaMed harder to use than our other clinical reference system. DynaMed has one...

Aug 2021
||
(0)
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Manager

Nursing Reference Center's interface needs an upgrade. We have been looking at a new product from...

Jul 2021
||
(0)
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Manager

We have worked with the vendor for a while. They are always great to work with. The vendor's support...

Jul 2021
||
(0)
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Manager

Our representatives have been empowered, but they have also pulled in higher-ups to problem-solve...

Jul 2021
||
(0)
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Manager

EBSCO Information Services' support is highly proactive for the folks in our organization who manage...

Jul 2021
||
(0)
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Manager

EBSCO Information Services has worked to make it possible for us to look at how our renewals are...

Jul 2021
||
(0)
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Manager

The system has a lot to offer my physicians, nurses, and users in general. I get a lot of positive...

Jul 2021
||
(0)
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Manager

I am not really aware of whether EBSCO Information Services does any ongoing training. When it has...

Jul 2021
||
(0)
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Manager

I don't think EBSCO Information Services is investing a whole lot in new technology for Nursing...

Jul 2021
||
(0)
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Director

We decided to purchase DynaMed partly because we were getting a lot of requests for UpToDate....

Jun 2021
||
(0)
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Director

We can link to robust help resources from within the product. EBSCO Information Services has always...

Jun 2021
||
(0)
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Director

When we introduce DynaMed to our users, we try to highlight its outline format. As an interface, the...

Jun 2021
||
(0)
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Director

The reality is that no single product is going to have everything. I am not saying that EBSCO...

Jun 2021
||
(0)
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Director

We don't have a lot of direct contact with a representative who tells us what is coming. If EBSCO...

Jun 2021
||
(0)
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Director

I would buy this product again if the choice were up to me. When we made the decision to go to this...

May 2021
||
(0)
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Director

I have been dealing with the vendor and the system after the integration, but the customer service...

May 2021
||
(0)
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Director

There was a slight miss that was well beyond the vendor's control, but part of that had to be some...

May 2021
||
(0)
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Director

The vendor was on top of implementation and training. They email us every few months, and if they...

May 2021
||
(0)
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Director

We are about 70% of the way there in terms of the system's integration with other systems. There are...

May 2021
||
(0)
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Director

From a technical standpoint, the product works, and there are no snafus with it. We have never had...

May 2021
||
(0)
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Director

I like the layout of the system for most topics, but sometimes it feels quite cluttered. I always...

May 2021
||
(0)
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Director

The vendor definitely has a vision for the future of the product. They talked about integrating...

May 2021
||
(0)
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Director

The vendor's support is very responsive when we email them. They will set up meetings to try to...

May 2021
||
(0)
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Director

We haven’t had a need to escalate a lot of issues to the vendor executives. We had an issue at one...

May 2021
||
(0)
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Director

I was hoping the vendor would be a little further along with the usability and integration of the...

May 2021
||
(0)
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