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Thank you !

Access info about Clinical Decision Support - Point-of-Care Clinical Reference on your dashboard or bookmark under

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EBSCO Clinical Decisions Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Lessons Learned

If people were looking for information about a specific disease or diagnosis, I would recommend that...

Dec 2020
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Director

Future Outlook

DynaMed is part of our long-term plans. We are migrating to DynaMed and Micromedex with Watson....

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids nickel-and-diming. I did a comparison with another system, and there is...

Dec 2020
(0)
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Director

Functionality and Upgrades

DynaMed is newer and doesn't have as much breadth as another system, but DynaMed's depth is just as...

Dec 2020
(0)
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Director

Relationship

The vendor is really good at listening to the clinical world; they don't just listen to the academic...

Dec 2020
(0)
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Director

Service and Support

The vendor's support during COVID-19 has been awesome. They have put together a DynaMed resource and...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

I have used the vendor's customer service, especially for upgrades and changes. The service people...

Dec 2020
(0)
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Director

Relationship

We have a good relationship with the vendor. I have IT people who work with the vendor, and nobody...

Dec 2020
(0)
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Director

Functionality and Upgrades

We are going to start pulling the patient education reference center out of this product. We are...

Dec 2020
(0)
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Director

Lessons Learned

The vendor is very receptive when it comes to training. I don't think I am using the vendor's system...

Dec 2020
(0)
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Manager

Functionality and Upgrades

DynaMed is intuitive. It is so easy to navigate through the information and continue linking through...

Dec 2020
(0)
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Manager

Service and Support

DynaMed is part of our long-term plans. The vendor is doing a great job. If they could infiltrate...

Dec 2020
(0)
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Manager

Implementation and Training

Training is always available from the vendor. Unfortunately, we don't take much advantage of the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I like the way the content flows and is structured in DynaMed. The illusion is that there is less...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would definitely buy DynaMed again. It is a good quality product. The content is really good, and...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We really like the ease of searching. The user really doesn't run into many roadblocks when trying...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The trouble I have with the system is that when we are searching for things, there are a couple of...

Dec 2020
(0)
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Director

Technology

I really like DynaMed. As a point-of-care tool, it is nice and easy to use. It is very...

Dec 2020
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Director

Service and Support

Customer service comes first to my mind as what EBSCO Information Services does exceedingly well....

Dec 2020
(0)
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Director

Service and Support

There have been newer iterations of the platform over the years. When one of the older versions rode...

Dec 2020
(0)
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Director

Functionality and Upgrades

DynaMed does a really good job. The vendor covers the basics and links to the literature. They...

Dec 2020
(0)
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Director

Functionality and Upgrades

The only improvement I would suggest is that EBSCO Information Services could add more topics to...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

EBSCO Information Services is very gracious when working on negotiating prices with us. They don’t...

Dec 2020
(0)
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Director

Relationship

While the EBSCO Information Services executives can’t always do what we ask with enhancements, they...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

In terms of pricing, I think some of our other vendors have made deals with us because of the...

Dec 2020
(0)
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Director

Sales and Contracting

EBSCO Information Services has been really great with negotiating contracts during the COVID-19 crisis....

Dec 2020
(0)
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Director

Interfacing and Integration

The integration with DynaMed and our EMR has been great. EBSCO Information Services is really good...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I would recommend DynaMed. It is one of the only products that I use. I like it and am always trying...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. If they did, I wouldn't stick with them. They are...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When we log in to our system, we have various icons on the dashboard. We put the DynaMed icon on the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The implementation and upgrades have been really good. I don't know whether that is because of our...

Dec 2020
(0)
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Manager

Implementation and Training

The vendor is always making sure that we are in the process of learning. They are always really good...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system works great, and the feedback that I have heard from others is that they really like...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

The system flows, and the vendor has done a lot of improvements. I feel that they have made these...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system is a lot easier to use than it used to be. The vendor has done a lot to make the system...

Dec 2020
(0)
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Manager

Service and Support

Whenever I have any problems, I can email my representatives or the support people, and they will...

Dec 2020
(0)
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Director

Implementation and Training

We intend to keep subscribing to DynaMed. The vendor does hardly any upgrades, but everything is...

Dec 2020
(0)
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Director

Service and Support

When we call EBSCO Information Services, the support people are always helpful. They answer the...

Dec 2020
(0)
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Director

Functionality and Upgrades

DynaMed is our major point-of-care tool, and we have been very happy with it. All of our clinicians...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I like that this product provides practice-changing alerts that are customized to clinicians and...

Nov 2020
(0)
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Director

Functionality and Upgrades

I like the evidence-based methodology that the vendor uses. It is stringent. There are seven steps...

Nov 2020
(0)
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Director

Functionality and Upgrades

When we search in the system, there are very broad topics. When we have a clinical question, we...

Nov 2020
(0)
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Director

Functionality and Upgrades

The vendor has three options for the mobile app. The options are based on how much memory we want to...

Nov 2020
(0)
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Director

Functionality and Upgrades

I like that I can create local notes in the system. When a nursing policy at our institution...

Nov 2020
(0)
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Director

Functionality and Upgrades

One thing I dislike about the product is that the journal content comes from outside sources. We...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product really needs an update. The appearance of the system is outdated. The system needs to be...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The bang for the dollar is excellent with the vendor's products. The products are well worth the...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor's phone and web support people are really responsive. The technical support folks and my...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

During the COVID-19 crisis, the vendor made sure that there was a portal for sharing COVID-19...

Nov 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The vendor does a good job with support when we are implementing a product, and they provide that...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product is fine, and it works as the vendor advertised. There is always room for something to be...

Nov 2020
(0)
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Manager

Service and Support

We are long-standing customers. The vendor has always bent over backward for us. The way the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The vendor does a great job around training, support, and providing tools for us to market their...

Nov 2020
(0)
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Manager

Relationship

I have been a customer for a long time, and part of our happiness with the vendor comes from our...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We pay an annual subscription, and there are no additional fees. I like that DynaMed is 100%...

Nov 2020
(0)
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Manager

Implementation and Training

There is no training from the vendor, but it would be beneficial to have some.

Nov 2020
(0)
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Manager

Functionality and Upgrades

I have contacted the vendor about an issue with our upgrade, and the issue hasn't been...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I prefer DynaMed over our other system because the references at the end of the topic summary are...

Oct 2020
(0)
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Manager

Functionality and Upgrades

DynaMed is in our EMR. The information and resources make the doctors and nurses very happy.

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

EBSCO Health's support during the COVID-19 crisis has been very good. EBSCO Health has done a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

DynaMed is part of our long-term plans because it comes with the package that we have, and the...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Nursing Reference Center is easy to use, but that is because this is my job. I don't find databases...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

The service from EBSCO Health is different when we have a problem with the database. They are all...

Jul 2020
(0)
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Manager

Other Observations & Comments

Nursing Reference Center is a very good database, and nurses use it frequently. But if our budgets...

Jul 2020
(0)
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Manager

Technology

EBSCO Health is good about delivering technology that meets our needs because they want to sell...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Nursing Reference Center is an excellent resource. I would buy it again if my budget doesn't get...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

EBSCO Health is very reasonable, and I don't have any problems with them nickel-and-diming us. That...

Jul 2020
(0)
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 or  to see details.

Manager

Future Outlook

I would recommend DynaMed if someone asked me about the solution. I would also tell that person the...

Jul 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I am going to do everything I can to keep DynaMed. DynaMed provides basically the same information...

Jul 2020
(0)
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 or  to see details.

Manager

Implementation and Training

EBSCO Health always wants to come out and train, but the changes that are made in most of the...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

EBSCO Health really did step up to the plate with a bunch of functionality. They knew that another...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

I have a gripe with EBSCO Health's customer service, and their representatives are extremely aggressive....

Jul 2020
(0)
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Manager

Functionality and Upgrades

I like the content in the system. The system is the only resource of its kind geared for nursing...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The searching interfaces are sometimes not intuitive. The results can be overwhelming, so I wish...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

I like the vendor’s pricing. It is comparable to the value that we get. We have a lot more nurses...

Jun 2020
(0)
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Manager

Service and Support

I love the vendor’s customer support. The vendor’s people are very willing to go above and beyond to...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We download a lot of EBSCO Health’s information into our learning management system. The product is...

Jun 2020
(0)
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Manager

Other Observations & Comments

The various facets of EBSCO Health help us manage some waiting-room-magazine-type things, but then...

Mar 2020
(0)
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Manager

Relationship

The fact that DynaMed is newer to the market is a disadvantage because people aren’t as familiar...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

What led us to work with EBSCO Health was their focus on being the only direct competitor to one of...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

EBSCO Health has been great, and we haven't had any problems with them. I have a very good...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

DynaMed Plus is a necessity for us. It crosses over many areas of the clinic. DynaMed Plus is...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

DynaMed Plus has been everything EBSCO Health said that it was going to be. I have no complaints...

Feb 2020
(0)
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Analyst/Coordinator

Technology

EBSCO Health just came out with a new platform. They have been doing very well at delivering new technology....

Feb 2020
(0)
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