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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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Manager

The support people are pretty good. They might be slow, but they are responsive.

Aug 2021
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Manager

I do not have administrative access to the product. I don't get reports because I don't pay for...

Aug 2021
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Manager

The product is worth the money compared to other products. It is not expensive at all, and it has a...

Aug 2021
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Manager

Interactions with the vendor are extremely minimal. They are not very forward in following up and...

Aug 2021
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Manager

The product is a very small database, and the content is more specific, so changes sometimes come slowly....

Aug 2021
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Manager

I never hear that we have disconnects or issues with the vendor. We subscribe to the product because...

Aug 2021
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Manager

We still have a long way to go with the vendor. During their training, we brought all of our issues...

Jul 2021
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Director

The product has gone over fairly well with our people. There has been a bit of a learning curve, but...

Jul 2021
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Director

I can reach out to whoever I need to reach out to. The system has a button to contact the vendor,...

Jul 2021
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Director

EBSCO Information Services did a lot to work with us around our decreased budget because of...

Jul 2021
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Manager

We didn't really have any training, and more training would have possibly been helpful to have.

Jun 2021
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Manager

I like that the system is concise, fairly easy to use, and pretty straightforward. I just type in...

Jun 2021
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Manager

Some of the topics that I am looking for are not there, so we would like greater coverage....

Jun 2021
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VP/Other Executive

We signed a contract with EBSCO Information Services, and then we redid it in order to include...

May 2021
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VP/Other Executive

EBSCO Information Services is coming out and doing education for us. We have been going through such...

May 2021
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VP/Other Executive

We got what we expected from the product. We got the new module, and it is working the way we...

May 2021
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VP/Other Executive

Things get confusing between the multiple companies and the multiple modules and products. There is...

May 2021
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Director

The core value of the system is that there is content from multiple places. As they use it more, my...

Apr 2021
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Director

Occasionally, I will go to EBSCO for some questions because DynaMedex is using DynaMed content, but...

Apr 2021
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Director

MicroMedex is very sophisticated and older than DynaMed. It is very straightforward. It is...

Apr 2021
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Director

We can set up alerts for our topics in the system, so I have shown some of our specialists different...

Apr 2021
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Nurse

The vendor has updated their website and has incorporated a link directly to our patients' charts....

Apr 2021
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Nurse

We didn’t get much training from IBM. There was an email sent out to say what was going to be...

Apr 2021
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Nurse

The vendor's friendliness and willingness to answer questions are great. They are eager to answer...

Apr 2021
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Nurse

The vendor evolves their software as they go and as new drugs are coming out. They add new...

Apr 2021
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Analyst/Coordinator

We are moving a lot of our subscriptions to EBSCO Information Services for the sake of easy...

Apr 2021
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Analyst/Coordinator

One department has their own subscription to IBM Watson Health Micromedex Disease and Condition...

Apr 2021
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Analyst/Coordinator

When we went to the newer version of the system, there was a discrepancy between what the vendor...

Apr 2021
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