eClinicalWorks CCMR Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 1:25:19 PM and Model.EvProductId = 74664

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Technology

The tool is very useful as long as people have the necessary resources dedicated to it. The vendor...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

We have ongoing problems with the speed of the system and the cloud. eClinicalWorks sometimes works...

Nov 2019
 Helpful

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Manager

Service and Support

One of eClinicalWorks' biggest things is their new patient-safety campaign. Every service request...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

eClinicalWorks recently changed their ePrescribing program. The new version requires many extra...

Nov 2019
 Helpful

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Manager

Service and Support

Getting service from eClinicalWorks is difficult. The representatives are knowledgeable, but some of...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

eClinicalWorks' product is a little rough around the edges. Parts of it are very easy to use. We can...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Putting up a care plan in the system is enormously time consuming, redundant, and difficult. The...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

If I were in an environment filled with mostly eClinicalWorks products, I would recommend...

Nov 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by eClinicalWorks. What we are buying from them is pretty straightforward....

Nov 2019
 Helpful

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Director

Implementation and Training

There was a lot that we had to do with eClinicalWorks CCMR's implementation. It needed a lot of TLC....

Nov 2019
 Helpful

 or  to see details.

Director

Implementation and Training

There really wasn't any training for eClinicalWorks CCMR. We kind of learned the system as we went...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

At a very basic level, eClinicalWorks CCMR does what it absolutely needs to do. The system doesn't...

Nov 2019
 Helpful

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Director

Service and Support

eClinicalWorks CCMR hasn't evolved with the different types of data that are available, so we have...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

We have to go through the eClinicalWorks people a lot to get to the right person. A lot of the time,...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We get a lot of outcomes with eClinicalWorks CCMR because it does help to drive improvement on our...

Nov 2019
 Helpful

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CMO

Functionality and Upgrades

Some aspects of eClinicalWorks CCMR work better than others do. The Healow platform that...

Oct 2019
 Helpful

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CMO

Functionality and Upgrades

The functionality in eClinicalWorks CCMR is poor. eClinicalWorks reported that the product had the...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We didn’t look at anything before eClinicalWorks CCMR came out. We used to do our population health...

Oct 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We invested a lot of time and money into the system, and the ratings for it seem to keep tanking,...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

If I had a completely eCW environment, I probably would use the system again. I wouldn’t use eEHX,...

Jun 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

It seems that eCW is going to be an EMR company. They have gotten out of all the ancillary markets...

Jun 2019
 Helpful

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Director

Relationship

Having worked with eCW for many years, I know that there are some nice people that work for them....

Jun 2019
 Helpful

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Director

Functionality and Upgrades

eCW should be case number one for data blocking over any other vendor. I have had a much easier time...

Jun 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We didn’t get any training for the system. We did some eEHX training, but we had to pay for it...

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The bulk of our primary care providers used the system for a long time, and the fact that it worked...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

The system is easy to use. It doesn’t take much to train someone on it.

Jun 2019
 Helpful

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Director

Service and Support

We have a person we have to reach out to by email all the time. The person is okay but is...

Jun 2019
 Helpful

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Director

Service and Support

We have had to do our own proactive maintenance and monitoring of eCW's products.

Jun 2019
 Helpful

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Director

Other Observations & Comments

When the system had better support, we were able to use it for what we needed in our company to get...

Jun 2019
 Helpful

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Director

Service and Support

I always wondered why the eCW staff members didn’t know much about the measures. They didn’t know...

Jun 2019
 Helpful

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Manager

Relationship

We have had a few visits from some of the higher-level people at eClinicalWorks. When we first...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

Most of the time, eClinicalWorks tells us when something is going to happen. However, when...

Jun 2019
 Helpful

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CEO/President

Interfacing and Integration

There is no interoperability. eClinicalWorks is only doing claims-data analytics. They tried to do...

Nov 2018
 Helpful

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CEO/President

Functionality and Upgrades

I don’t think very many people understand population health. eClinicalWorks could do better. They...

Nov 2018
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

We really like working with eCW. However, they do rename everything constantly, and they give...

Aug 2018
 Helpful

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CMIO

Relationship

We purchased eClinicalWorks CCMR because we thought it would be a good opportunity for our health...

Aug 2018
 Helpful

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CMIO

Lessons Learned

Some of eClinicalWorks’ tools have been more valuable than others when it comes to our organization...

Aug 2018
 Helpful

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CEO/President

Relationship

eCW needs to hold people more accountable for not keeping promises. When we bring things up to the...

Aug 2018
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The system is very affordable. And eCW has the ability to deliver tools at the sight of care; that...

Aug 2018
 Helpful

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CEO/President

Service and Support

eCW needs to improve their customer service. For example, the payer files have not been updated for...

Aug 2018
 Helpful

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Director

Future Outlook

We have started phasing out eClinicalWorks CCMR. The process has been exhilarating, and we are so...

Jul 2018
 Helpful

 or  to see details.

Director

Interfacing and Integration

eClinicalWorks is pushing for us to get an integrated dashboard that connects to the EMR. The...

Jul 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

eCW doesn't handle ADT data, so we have to do analytics separately at a few of our locations. eCW...

Jul 2018
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We are using eClinicalWorks fairly robustly, so that is a good thing.

Jun 2018
 Helpful

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CEO/President

Service and Support

We go to all of eClinicalWorks’ meetings, and they are very good about having those. I think eCW is...

Jun 2018
 Helpful

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CEO/President

Functionality and Upgrades

FQHCs are a niche, and I think eClinicalWorks is very committed to our niche. They understand our...

Jun 2018
 Helpful

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CEO/President

Relationship

We have a long history with eClinicalWorks. They haven't had staff turnover with respect to the...

Jun 2018
 Helpful

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Manager

Other Observations & Comments

We are pretty happy with eClinicalWorks. But we are frustrated with the partners and third parties...

Jun 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks CCMR works, and we use it all the time. We just have problems with the care plans....

Jun 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We have been dealing with an issue related to our transition of care management. We have to file...

Jun 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been really successful in terms of achieving our population health goals. We have met all of...

Jun 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

eCW has been extremely supportive in helping us achieve our organization’s population health goals....

Jun 2018
 Helpful

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Manager

Other Observations & Comments

eCW does a good job of helping our organization achieve outcomes. My only complaint is it takes them...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

eCW's system has large dashboards that show us how well we are meeting our goals for different...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

One year, we were using the dashboards, but we couldn’t pull any data from them. We started...

Jun 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We work with an eClinicalWorks developer all the time, so we can make changes immediately. We have a...

Jun 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

eClincialWorks CCMR is going to get a lot better because the government has put a plan in place for...

Jun 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

eClinicalWorks CCMR is embedded in our other eClinicalWorks application, and that makes it much more...

Jun 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks CCMR does not integrate well enough with the progress note, so things do not easily...

Mar 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We wanted to use eClinicalWorks CCMR to import our Medicaid ACO data. We get a number of different...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Our project manager changed numerous times throughout the project. That was not helpful. As the...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

eCW didn't have a process for error management. Sometimes they told us that they fixed an error, but...

Feb 2018
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

eCW was almost never on time for meetings. Our project manager kept changing, and I don’t think the...

Feb 2018
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Things have been good so far with eClinicalWorks CCMR. We have made it work for us. We have had some...

Feb 2018
 Helpful

 or  to see details.

Director

Relationship

We have struggled with support from eClinicalWorks, and we have struggled with the functionality of...

Jan 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have a complex model, so we run into challenges with eClinicalWorks CCMR. We do not own...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The only thing I really like about eClinicalWorks CCMR is that it is a thin-client system and runs...

Nov 2017
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The eClinicalWorks CCMR application is poor overall. It is kind of slow. We have to call the vendor...

Nov 2017
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The tech support is horrible with eClinicalWorks. The support people rarely call back, and when they...

Nov 2017
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

eClinicalWorks listens to us, and they try their best to implement our enhancement requests. We are...

Nov 2017
 Helpful

 or  to see details.

Director

Interfacing and Integration

Basic data aggregation works best between eCW databases. We have really struggled to bring in data...

Oct 2017
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are having to do a lot of work ourselves with our eCW systems. Initially, we thought...

Oct 2017
 Helpful

 or  to see details.

Director

Service and Support

For support for eClinicalWorks CCMR, we have a person who is very helpful to us. However, if that...

Oct 2017
 Helpful

 or  to see details.

Director

Relationship

We have many questions about where the product is going and what other products eCW is developing to...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

eClinicalWorks CCMR has not caught on at our facility. Our adoption is very minimal at this point....

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I would advise other organizations to stay away from eClinicalWorks CCMR. Organizations should look...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

eClinicalWorks CCMR is not part of our long-term plans. We are planning on moving away from it. We...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

eClinicalWorks charges for every little thing. They nickel-and-dime us.

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

eClinicalWorks CCMR does not provide any critical content. Before we purchased eClinicalWorks CCMR,...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The word on the street here is that eClinicalWorks CCMR is a fancy survey monkey. It asks us a bunch...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

eClinicalWorks keeps telling us that the functionality we need is coming, but we still haven’t seen...

Oct 2017
 Helpful

 or  to see details.

Director

Service and Support

The support for eClinicalWorks CCMR is better than for Electronic Health eXchange. We can quickly...

Oct 2017
 Helpful

 or  to see details.

Director

Functionality and Upgrades

eCW hasn't put a lot of emphasis on integrating claims. The system has minimal functionality to...

Oct 2017