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LKArchive Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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CIO

Relationship

ELLKAY is still trying to find their place and learn how to fit in. They try to be a lot of things...

Mar 2024
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CIO

Operations

We never hit the deadlines on the implementation of LKArchive. And the training seems to be almost...

Mar 2024
||
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CIO

Relationship

We have been turned over to some project management people at ELLKAY, but we are no longer really...

Mar 2024
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CIO

Relationship

The customer support team at ELLKAY is still learning. All archives are different, but we call in...

Mar 2024
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CIO

Relationship, Operations, Value

ELLKAY is delivering; it is just taking forever. We worked and worked to get everything tested, and...

Mar 2024
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Manager

Culture, Relationship, Operations

In the beginning, ELLKAY was great. They jumped right in and got going. As things went on, deadlines...

Mar 2024
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Manager

Operations

We are pretty self-sufficient. For the financial piece, we have transferred from the implementation...

Mar 2024
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Manager

Product

The financial solution is a bit clunky. We have had some issues with posting and being unable to...

Mar 2024
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Analyst/Coordinator

Loyalty, Value

We don't really get an ROI from LKArchive. It is more of a resource for when patients require...

Mar 2024
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Analyst/Coordinator

Product

There are specific things that I like about the system, including its ease of use and accessibility....

Mar 2024
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Analyst/Coordinator

Operations, Product

There are different aspects of the system that I would like to see the vendor improve. There isn't a...

Mar 2024
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CIO

Culture, Relationship, Value

ELLKAY charges us the best price I have ever seen, and they never try to fleece me. They are an...

Feb 2024
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CIO

Relationship

ELLKAY focuses more on education than on sales and marketing. If we don’t understand one of the...

Feb 2024
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CIO

Relationship

We have had issues with LKArchive, but they have been resolved instantly. Also, ELLKAY built...

Feb 2024
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CIO

Operations

Our implementation of LKArchive was on time and within budget. Our clinicians are very satisfied...

Feb 2024
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Director

Loyalty, Product

We are trying to figure out what to do with the financial piece because the vendor has never really...

Feb 2024
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Director

Relationship, Product

No archive vendor is perfect, but we have found that ELLKAY is a rookie in this, and that makes it...

Feb 2024
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Director

Relationship, Operations

ELLKAY doesn't know how to convert some of the data that they are getting. Working with ELLKAY is...

Feb 2024
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Director

Relationship, Operations

ELLKAY falls behind on their deadlines. Some of that is on us, but some of that is them not...

Feb 2024
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Director

Relationship

No archive vendor is good, but ELLKAY is very nice. I don't know whether they solve our problems,...

Feb 2024
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Director

Relationship

The vendor has excelled with their leadership engagement when we have had issues or wanted to...

Jan 2024
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Director

Culture

ELLKAY's promises were quite vague, so it was more of a challenge for us to understand what we were...

Jan 2024
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Director

Relationship

The vendor struggles with their enhancement process versus their support process. Those processes...

Jan 2024
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Director

Value

The return on investment with LKArchive is going to be when onboarding new practices. The product...

Dec 2023
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Director

Operations

LKArchive is a set-it-and-forget type of software, so we don't get much ongoing training with it....

Dec 2023
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Director

Product

There is always room for more data to be brought over with LKArchive.

Dec 2023
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Director

Relationship

ELLKAY has been helpful in developing things for us that other clients have not asked for before.

Dec 2023
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Director

Relationship

We are in regular contact with higher-ups at ELLKAY and our project managers, and they reach out to...

Dec 2023
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Director

Culture, Product

We have some billing issues with ELLKAY, and they take a while to get corrected. There are...

Dec 2023
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Manager

Relationship

ELLKAY has technology advancements. I know that they have been doing this work for quite some time...

Nov 2023
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Manager

Relationship

The reason I don't give the vendor all high satisfaction scores in each of the areas is that...

Nov 2023
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(0)
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Manager

Value

Now that we have LKArchive, we have retired certain big applications so that we won't have to pay...

Nov 2023
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(0)
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Manager

Operations

The vendor keeps most of their promises. For every 100 promises the vendor has made, there have...

Nov 2023
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Manager

Culture

The only thing the vendor could improve would be their price transparency. When we signed a master...

Nov 2023
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Manager

Value

Sometimes, the product does help us save money. Recently, a patient was disputing a very old bill,...

Oct 2023
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Manager

Product

LKArchive is obscure; I don’t use it until I get random issues. The product does what it says, and...

Oct 2023
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Manager

Loyalty, Product

I haven't seen any changes to the product since we started using it. We attempted to use LKArchive...

Oct 2023
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(0)
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Manager

Product, Value

One ROI that we have gotten from LKArchive has been that we have been able to retire some...

Oct 2023
||
(0)
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Manager

Operations

The vendor keeps most of their promises. For every 100 promises the vendor makes, there will be 2 or...

Oct 2023
||
(0)
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Manager

Culture

The only thing from our contract that we haven't received 100% has been pricing transparency. When...

Oct 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

We wouldn't buy LKArchive again because of the inconsistency of the data it gives us. For example,...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Value

The vendor will quote a price up front once they get the size of the database and things like that,...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Some of the vendor's strengths are their analyst team members and their project managers. Those...

Oct 2023
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Director

Loyalty

I could see LKArchive eventually going away as we reach a point where the doctors just aren't...

Oct 2023
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(0)
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Director

Relationship, Product

I like that I don't have to contact ELLKAY’s technical support team ever because the product just...

Oct 2023
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Director

Product

I still occasionally run into a piece of patient data that might not be mapped properly in...

Oct 2023
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(0)
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Director

Operations, Product

When ELLKAY does upgrades, I don't even know about them. They happen on the cloud, and all of a...

Oct 2023
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(0)
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Manager

Product

I highly recommend LKArchive. Using it is super easy.

Sep 2023
||
(0)
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Director

Relationship, Operations

ELLKAY has been very accommodating in learning about our organization and helping us. At the outset,...

Sep 2023
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(0)
 Thank you  Helpful

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Director

Culture

I haven't tried out any other product because we committed to this one, but we have had some...

Sep 2023
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(0)
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Director

Product

ELLKAY does provide an ADT interface. However, it is per archive, and we understood that we would...

Sep 2023
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(0)
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Director

Product

ELLKAY could improve the speed of the archive. Most of our users access LKArchive through our EMR,...

Sep 2023
||
(0)
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Director

Value

Our organization has seen a significant ROI and savings from using LKArchive when compared to...

Sep 2023
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Director

Relationship

ELLKAY’s support team is very responsive. If we put in a ticket, we instantly get a canned email...

Sep 2023
||
(0)
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Director

Operations, Value

There has been learning on both sides. We are learning how to communicate requirements better with...

Sep 2023
||
(0)
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CIO

Value

We haven’t seen any hard dollar savings from our use of LKArchive, just efficiency and access to data....

Aug 2023
||
(0)
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CIO

Culture, Operations

The overall implementation process and the process for getting anything that we need are very...

Aug 2023
||
(0)
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CIO

Product

ELLKAY hasn’t done a lot to upgrade LKArchive. There are no new bells and whistles. It is what it...

Aug 2023
||
(0)
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VP/Other Executive

Value

It is obviously a little difficult for us to measure the ROI we are getting from the system....

Aug 2023
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(0)
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VP/Other Executive

Product

LKArchive is a very simple product to use. It doesn't require any training, and it is very...

Aug 2023
||
(0)
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VP/Other Executive

Product

LKArchive is pretty static. There aren't a lot of changes going on with it in terms of new technology....

Aug 2023
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(0)
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VP/Other Executive

Culture, Relationship

Recently, I have had some issues with getting calls back from the vendor's support. We don't have...

Aug 2023
||
(0)
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Manager

Operations, Product

There is no ongoing training with LKArchive. It is very stable. The database never changes, and we...

Jul 2023
||
(0)
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Manager

Relationship

When we were wrestling with an issue with LKArchive, we got up two levels in the service...

Jul 2023
||
(0)
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Manager

Loyalty, Value

Our malpractice insurers require us to maintain our electronic records for 26 years after the birth...

Jul 2023
||
(0)
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Manager

Relationship, Product

LKArchive is very stable. We have never been unable to reach the data that we were looking for. How...

Jul 2023
||
(0)
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Director

Product

I am not a huge fan of LKArchive on the financial side. It is very painful on the financial side....

Jul 2023
||
(0)
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Manager

Loyalty

We are going with another vendor's system for our next product. We aren't going to use LKArchive....

Jul 2023
||
(0)
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Manager

Culture

Things started out great with ELLKAY. Their first product was fine, but as we went through several...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system's ease of use is what it is. I am not sure that the system is used by everyone. There is...

Jul 2023
||
(0)
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Manager

Relationship

During LKArchive's upgrades, there is a distribution email chain that includes our leaders and other...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Product

LKArchive hasn't reduced our pain points. Throughout our experience with the platform, we have...

Jul 2023
||
(0)
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Manager

Loyalty

We were looking at doing something in addition to the standard LKArchive, and that was to get a...

Jul 2023
||
(0)
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Director

Relationship, Product

We have struggled with trying to track the vendor down to add data to our records.

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We are seeing the value of ELLKAY in that the vendor is present and always there. ELLKAY is a good...

Jun 2023
||
(0)
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Director

Product

LKArchive is built into and accessible in our EMR; we do not have to go to another website to access...

Jun 2023
||
(0)
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Director

Relationship, Operations

LKArchive provides a stable environment and is so easy to use. We don't have to worry about the...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

ELLKAY is very responsive. If we put in a ticket, they will get back to us the same day. The vendor...

May 2023
||
(0)
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Manager

Culture, Operations

During our implementation, ELLKAY worked closely with us to make sure that we got all of the data...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

To work with ELLKAY, customers need to have everyone who is going to be affected by the product in...

May 2023
||
(0)
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