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CGM APRIMA EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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Director

Relationship, Operations, Product

The last update was bad. It broke a lot of things. Even though CompuGroup Medical US fixed it, there...

Mar 2024
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Director

Product

CompuGroup Medical US has been promising to have a fully functional application on iPads for several...

Mar 2024
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Director

Relationship

We would like more timely responses from CompuGroup Medical US’ customer support team. Currently,...

Mar 2024
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Director

Culture

We pay for licenses per provider with CGM APRIMA EHR, but the charges are also done by visits, so a...

Mar 2024
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(0)
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CEO/President

Product, Value

CompuGroup Medical has been able to integrate most everything that we have asked them to. There are...

Mar 2024
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(0)
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CEO/President

Product

Reporting, in terms of being able to mine data that translates into improved patient care, would be...

Mar 2024
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CEO/President

Operations, Product

CGM APRIMA EHR does what we need it to do. One of the pros and cons is that there are multiple ways...

Mar 2024
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(0)
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CEO/President

Product

CGM APRIMA EHR is really amenable to transcription and speech recognition. It is really versatile in...

Mar 2024
||
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CEO/President

Loyalty, Product

A large part of why we have kept CGM APRIMA EHR is that we have done so much customization to the...

Mar 2024
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(0)
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CEO/President

Relationship, Product

CGM APRIMA EHR falls down in a couple of areas, but they do very well overall. No vendor keeps all...

Mar 2024
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CEO/President

Loyalty

CGM APRIMA EHR's patient portal lags a little. Patients can't get all of their records. There are...

Mar 2024
||
(0)
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CEO/President

Culture, Value

The vendor had a feature that we didn't want them to charge us for, but they did. For the most part,...

Mar 2024
||
(0)
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CEO/President

Operations, Product

CGM APRIMA EHR's last update had some problems during its rollout, and we experienced a fair number...

Mar 2024
||
(0)
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VP/Other Executive

Loyalty, Product

CompuGroup Medical US could do a lot to improve the system's functionality. CGM APRIMA EHR doesn't...

Feb 2024
||
(0)
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Manager

Loyalty

CGM APRIMA EHR is very user friendly on the front end. Some providers may have a little more...

Oct 2023
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Manager

Relationship

We have a very good relationship with our contacts at CompuGroup Medical US. Those people are really...

Oct 2023
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(0)
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Manager

Relationship

The vendor could improve their response time and follow-up when people put in tickets.

Oct 2023
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(0)
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Manager

Relationship

CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...

Apr 2023
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(0)
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Manager

Relationship, Operations

New releases are being sent out to the general public before bugs are ironed out. As soon as we...

Apr 2023
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(0)
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Manager

Value

I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...

Apr 2023
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(0)
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Manager

Product

I believe CGM APRIMA EHR is efficient for providers with their documentation.

Apr 2023
||
(0)
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Manager

Operations

The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.

Apr 2023
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